Uniphore Communication Recording Agent Overview

U-Capture enables real-time, high-quality audio streaming and comprehensive voice data access. It ensures every interaction is captured, empowering extensive AI and analytics use cases.

Use Cases

Customers recommend Helpdesk Management, Engagement Management, Social Media Analytics, as the business use cases that they have been most satisfied with while using Uniphore Communication Recording Agent.

Other use cases:

  • Contact List Management
  • Workflow Management
  • Cross Selling
  • Knowledge Management
  • Lifetime Value Management
  • Measuring Customer Satisfaction
  • Lead Qualification: Technographic
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Business Priorities

Improve ROI and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Uniphore Communication Recording Agent.

Other priorities:

  • Build Brand Awareness
  • Acquire Customers
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Uniphore Communication Recording Agent Use-Cases and Business Priorities: Customer Satisfaction Data

Uniphore Communication Recording Agent works with different mediums / channels such as Phone Calls.

Reviews

"Uniphore’s product development and go-to-market strategy is focused on automating customer service operations. It is a pioneer in delivering unified RPA and conversational AI capabilities and has a differentiated value proposition for organizations ...looking to automate and optimize processes across the customer service value chain" - Amardeep Modi

Uniphore Communication Recording Agent, Chatbot, Zoom Virtual Agent, SmatBot, 247.ai, etc., all belong to a category of solutions that help Chatbot. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Uniphore Communication Recording Agent

Top Industries

  • Information Services

Popular in

  • Enterprise

Uniphore Communication Recording Agent is popular in Information Services, and is widely used by Enterprise,

Uniphore Communication Recording Agent Customer wins, Customer success stories, Case studies

How can Uniphore Communication Recording Agent optimize your Helpdesk Management Workflow?

What makes Uniphore Communication Recording Agent ideal for Engagement Management?

11 buyers and buying teams have used Cuspera to assess how well Uniphore Communication Recording Agent solved their Chatbot needs. Cuspera uses 111 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Chatbot needs.

CUSTOMERS TESTIMONIALS
Uniphore Communication Recording Agent testimonial

Amardeep Modi

Practice Director

Everest Group
Uniphore’s product development and go-to-market strategy is focused on automating customer service operations. It is a pioneer in delivering unified RPA and conversational AI capabilities and has a differentiated value proposition for organizations looking to automate and optimize processes across ...the customer service value chain

Testimonial By Amardeep Modi
CUSTOMERS TESTIMONIALS
Uniphore Communication Recording Agent testimonial

Amardeep Modi

Practice Director

Everest Group
Uniphore’s product development and go-to-market strategy is focused on automating customer service operations. It is a pioneer in delivering unified RPA and conversational AI capabilities and has a differentiated value proposition for organizations looking to automate and optimize processes across ...the customer service value chain

Testimonial By Amardeep Modi

A Wellness company - Health, Wellness And Fitness

Uniphore's conversational AI helped a Medicare provider improve member engagement. The solution made it easier for members to get information and support. The provider used AI to answer questions and... guide members. This led to better communication and higher satisfaction. The case highlights the impact of conversational AI in healthcare.

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The Washington Post - Publishing

The Washington Post wanted to turn new readers into loyal fans. They used a solution to engage readers and build brand loyalty. The approach helped them keep more readers coming back. The Washington ...Post saw stronger connections with their audience. Their brand loyalty improved.

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Velera

Uniphore helped Velera improve its contact center for members. Velera used Uniphore's solution to make member interactions better. The new system made it easier for members to get help. Velera saw sm...oother service and happier members. The contact center became more efficient with Uniphore.

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Healthcare BPO - Health, Wellness And Fitness

Agent guidance helped Healthcare BPO improve enrollment. The company used the solution to support their agents. This made the enrollment process faster and easier. Agents could help more people sign ...up. The company saw better results from their team. The solution made a big difference for Healthcare BPO.

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Atlassian - Information Technology And Services

Uniphore's composable stack helped Atlassian move faster. Atlassian faced challenges with speed and flexibility. They used Uniphore's solution to improve their workflow. The new stack made it easier ...to adapt and scale. Atlassian saw better results and faster project delivery.

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DuploCloud - Information Technology And Services

Uniphore helped DuploCloud speed up sales and reduce onboarding time. DuploCloud used Uniphore's platform to automate key sales tasks. This made the sales process faster and easier. Onboarding new cu...stomers took less time. The team saw better results and improved efficiency.

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lightning

Peers used Uniphore Communication Recording Agent for helpdesk management and engagement management

Uniphore Communication Recording Agent Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.97/5 ★

Read Reviews (13)
Analytics

3.96/5 ★

Read Reviews (14)
Custom Reports

3.96/5 ★

Read Reviews (12)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.97/5 ★

Read Reviews (13)
Analytics

3.96/5 ★

Read Reviews (14)
Custom Reports

3.96/5 ★

Read Reviews (12)

Software Failure Risk Guidance

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for Uniphore Communication Recording Agent

Top Failure Risks for Uniphore Communication Recording Agent

Uniphore Technologies Inc News

Financial

Business AI cloud operator Uniphore gets $260M from Nvidia, Snowflake, Databricks, AMD and others - SiliconANGLE

Uniphore Technologies Inc. secured $260 million in Series F funding from major tech companies like Nvidia, Snowflake, Databricks, and AMD, boosting its valuation to $2.5 billion. The investment supports Uniphore's Business AI Cloud platform, which enhances AI operations with enterprise-grade security and scalability. The funding will expand its platform capabilities and partner ecosystem, emphasizing its role in enterprise AI infrastructure.

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M&A

Uniphore Announces Acquisitions of Orby AI and Autonom8 - Directors Club News -

Uniphore has acquired Orby AI and plans to acquire Autonom8 to enhance its Business AI Cloud. These acquisitions bring expertise from DeepMind and Google, advancing Uniphore's AI capabilities. The integration aims to accelerate automation of complex workflows, offering enterprises innovative AI solutions. Uniphore plans early access programs for select customers later this year.

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M&A

Uniphore Acquires Orby AI To Bolster Enterprise AI Cloud Platform

Uniphore has acquired Orby AI to enhance its enterprise AI cloud platform. This acquisition aims to integrate Orby AI's expertise in process discovery and neuro-symbolic reasoning, which will help automate complex enterprise tasks. Uniphore also plans to acquire Autonom8 to further bolster its AI capabilities, focusing on multi-agent workflows. The acquisitions are part of Uniphore's strategy to expand its AI stack and compete in the specialized AI solutions market.

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Company

Uniphore Accelerates Expansion Across Europe | Uniphore

Uniphore is expanding its presence in Europe with the launch of the Business AI Cloud, a platform designed to meet the EU's AI Act requirements. The company is also introducing the Marketing AI CDP in EMEA, aiding marketers in managing complex data and privacy challenges. Uniphore's strategic partnership with Konecta is enhancing AI-led contact center transformations across Europe, and the company is strengthening its regional team with new leadership appointments.

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Uniphore Technologies Inc Profile

Company Name

Uniphore Technologies Inc

Company Website

https://www.uniphore.com/

HQ Location

Palo Alto , California

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