Uniphore Communication Recording Agent: Use-Cases, Insights and Reviews | 2026 Cuspera

Uniphore helped Pandora grow subscribers and retain users by deploying a scalable customer data platform. Pandora ingested over 30 billion rows of customer data daily and activated 1.5 billion custom...er actions per day. Within 90 days, Pandora reduced customer acquisition costs by 50% in key segments and integrated 15+ channels. Marketers gained direct access to data, enabling faster campaign launches and real-time personalization. The solution replaced legacy tools and empowered teams to drive engagement and premium subscriptions.
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Uniphore helped The Washington Post increase new customer acquisition by 131% using enhanced first-party data and a customer data platform. The Post improved reader engagement, raising repeat visits ...by 12% in the first 30 days. Personalized lead nurture journeys and targeted communications deepened customer relationships and trust. The Post also boosted resubscribe rates by 38% with tailored outreach to lapsed readers. Uniphore's platform enabled faster analytics, saving hours for data teams and supporting real-time, personalized experiences.
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e.l.f. Beauty used Uniphore to unify fragmented customer data and deliver personalized experiences. The company processed 3.5PB of data and generated 546,000 insights per year. With Uniphore, e.l.f. ...created tailored customer journeys and predictive models to target new audiences. The loyalty program grew to over 2 million members, driving 70% of online sales. e.l.f. saw a 12% year-over-year increase in net sales, reaching $318.1 million.
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Uniphore helped Atlassian speed up audience creation by 65%. The marketing team moved from 300+ lines of SQL code to just 8 filters. With Uniphore’s composable CDP, Atlassian increased reach by 5X an...d improved match rates by 3.7%. Return on ad spend rose by 50%. Atlassian converted 71% more customers compared to control groups. The solution enabled fast, marketer-friendly campaign activation and seamless integration with Databricks.
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Sales Interaction Agent helped DuploCloud cut onboarding time for new sales reps in half. The tool made it easy to find and review sales calls, saving hours each week. DuploCloud used AI-powered insi...ghts to improve sales coaching and streamline the handoff from sales to engineering. Sharing call recordings became instant, speeding up collaboration. The platform is now essential for DuploCloud’s sales enablement and onboarding.
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Uniphore's CDP helped Pandora Media grow subscribers and keep more users. The platform cut acquisition costs by reducing paid media spend. Pandora Media made their tech stack simpler and improved ope...rational efficiency. Marketing operations became more streamlined, boosting performance and lowering costs. The CDP enabled seamless, personalized customer experiences.
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