Tidio live chat Overview
This is a summary of the comprehensive capabilities and benefits of Tidio live chat based on over 1072 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Tidio live chat, Chatra, ProProfs Chat, HappyFox Live Chat, Helpcrunch, etc., all belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Tidio live chat is right for your needs? Our Cuspera AI engine can evaluate how Tidio live chat fits your specific business needs, industry, and context. Get your personalized assessment report today.
Tidio live chat supports business activities such as:
- Helpdesk Management
- Engagement Management
- Generation Of New Leads
- Sending & Publishing Communications
- Contact List Management
Tidio live chat can help you with many business goals, such as Increase Sales & Revenue, Enhance Customer Relationships, Acquire Customers, Improve Internal Communications, Build Brand Awareness, etc. It can help manage these activities if you use Website Chat and E-Mail for these needs. As a solution, Tidio live chat's capabilities include Widgets, Bot, Personalization, etc.
Tidio live chat Telecommunications Vertical is its biggest customer base.
Reviews
"...And, all customer responses arrive in a single, organized inbox to help support agents address these issues collaboratively. ..." The 23 Best Live Chat Software Tools of 2020
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Tidio live chat solved their Live Chat needs. Cuspera uses 1072 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.
Business Priorities
Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities peers achieved using Tidio live chat.
Use Cases
Peers recommend Helpdesk Management , Engagement Management , Generation Of New Leads , as the business use cases that they have been most satisfied while using Tidio live chat.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Helpdesk Management with Website and Chat |
4.14/5 ★ |
"...And, all customer responses arrive in a single, organized inbox to help support agents address these issues collaboratively. ..." The 23 Best Live Chat Software Tools of 2020 |
| Engagement Management with Website and Chat |
4.92/5 ★ |
"...And it seems easy for the users to engage with us. ...." Peer review by Bill T., Founder, Managing Partner, Management Consulting |
| engaging and following up |
4.84/5 ★ |
"...Makes our site look very professional and keeps us very engaged and efficient...." Peer review by Tracey G., Office Manager , Consumer Goods |
| Generation Of New Leads with Chat |
4.90/5 ★ |
"...They can also save your abandoned carts, offer discounts, generate leads, and much more - everything happens 24/7, even when you re offline...." Free Live Chat and Chatbot Builder For Your Website [Easy to Use] |
| PEER EXPERIENCES | |
|---|---|
| Helpdesk Management with Website and Chat |
4.14/5 ★ |
"...And, all customer responses arrive in a single, organized inbox to help support agents address these issues collaboratively. ..." The 23 Best Live Chat Software Tools of 2020 |
|
| Engagement Management with Website and Chat |
4.92/5 ★ |
"...And it seems easy for the users to engage with us. ...." Peer review by Bill T., Founder, Managing Partner, Management Consulting |
|
| engaging and following up |
4.92/5 ★ |
| Generation Of New Leads with Chat |
4.90/5 ★ |
"...They can also save your abandoned carts, offer discounts, generate leads, and much more - everything happens 24/7, even when you re offline...." Free Live Chat and Chatbot Builder For Your Website [Easy to Use] |
|
23+ more Business Use Cases
Our AI advisor, Wyz, harnessed 1072 insights from peers and experts to help you assess how these Tidio live chat use cases fit your Live Chat needs.
Frequently Asked Questions(FAQ)
for Tidio live chat
What is Tidio live chat?
What is Tidio live chat used for?
What are the top features of Tidio live chat?
Who uses Tidio live chat?
What are Tidio live chat alternatives?
Where is Tidio live chat located?
Popular Business Setting
for Tidio live chat
Top Industries
- Telecommunications
- Computer Software
- Information Technology and Services
Popular in
- Small Business
- Mid Market
- Large Enterprise
Peers used Tidio live chat to Increase sales & revenue and Enhance customer relationships
Tidio live chat Alternatives
Peer and Expert Opinion on Features
for Tidio live chat
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Widgets | Read Reviews (56) |
| bot | Read Reviews (34) |
| Personalization | Read Reviews (22) |
| Alerts: popups & Notifications | Read Reviews (16) |
| Templates | Read Reviews (14) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Widgets | Read Reviews (56) |
| bot | Read Reviews (34) |
| Personalization | Read Reviews (22) |
| Alerts: popups & Notifications | Read Reviews (16) |
| Templates | Read Reviews (14) |
IT and Other Capabilities
for Tidio live chat
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (44) |
| Data Export | Read Reviews (32) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (44) |
| Data Export | Read Reviews (32) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (32) |
| Chat Support | Read Reviews (169) |
| 24/7 Support | Read Reviews (175) |
| Phone Support | Read Reviews (20) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (32) |
| Chat Support | Read Reviews (169) |
| 24/7 Support | Read Reviews (175) |
| Phone Support | Read Reviews (20) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Custom Reports | Read Reviews (102) |
| Analytics | Read Reviews (5) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Custom Reports | Read Reviews (102) |
| Analytics | Read Reviews (5) |
Software Failure Risk Guidance
?for Tidio live chat
Overall Risk Meter
Top Failure Risks for Tidio live chat
Vendor Profile Details
Company Name
Tidio
Company Website
https://www.tidio.com/HQ Location
aleja Wojska Polskiego 81, Szczecin, Zachodniopomorskie PL
Employees
51-100
Social
Financials
SERIES B
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