U-Analyze Overview

U-Analyze (formerly auMina) is an AI-powered conversational analytics platform that is user-centric, harnessing conversational analytics to transform the experiences of both customers and contact center representatives, toward meeting customer needs. It helps to acquire customers and improve efficiency.

U-Analyze combines the power of AI and NLP to uncover real insights from customer conversations, empowering organizations to deliver personalized customer service experiences. It also helps to gain intelligent insights, discover customer real intent, transform performance management, automate agent tasks and more.

Cuspera Reviews

24 buyers and buying teams have used Cuspera to assess how well U-Analyze solved their Chatbot needs. Cuspera uses 1842 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Chatbot needs.

Business Priorities

Improve Customer Service and Increase Sales Velocity are the most popular business priorities peers achieved using U-Analyze.

Other priorities:

  • Improve Customer Engagement
  • Adopt Best Practices
  • Increase Customer Life Time Value
  • Improve Agent Effectiveness
  • Improve ROI
See all business priorities See less business priorities

Use Cases

Peers recommend Call Management , Insightful Customer Interactions , Agent Review & Feedback , as the business use cases that they have been most satisfied while using U-Analyze.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Call Management with Phone Calls

4.98/5

Read Reviews (127)

"...Why Contact Centers Need Speech Analytics customer s intent and sentiments such as frustration are best achieved by analyzing call recordings. ..." U-Analyze
Insightful Customer Interactions

4.95/5

Read Reviews (102)

"...U-Analyze Uniphore s customer interaction analytics solution was chosen to replicate the QA scoring system...." Case Study Consumer finance sector
Agent Review & Feedback with Phone Calls

4.95/5

Read Reviews (62)

"...Speech analytics is next big disruptive technology and our latest product U-Analyze will revolutionize the entire ecosystem byenhancing the response quality and customer satisfaction of the contact center drastically...." Uniphore Launches New Version of its Speech Analytics Software, U-Analyze
measuring customer satisfaction

4.93/5

Read Reviews (43)

"...The client also had an internal scoring mechanism to receive customer feedback through a survey at the end of a call that would measure parameters such as CSAT and NPS...."
measuring net promoter score

4.75/5

Read Reviews (11)

"...The client also had an internal scoring mechanism to receive customer feedback through a survey at the end of a call that would measure parameters such as CSAT and NPS...."
PEER EXPERIENCES
Call Management with Phone Calls

4.98/5

Read Reviews (127)

"...Why Contact Centers Need Speech Analytics customer s intent and sentiments such as frustration are best achieved by analyzing call recordings. ..." U-Analyze
Insightful Customer Interactions

4.95/5

Read Reviews (102)

"...U-Analyze Uniphore s customer interaction analytics solution was chosen to replicate the QA scoring system...." Case Study Consumer finance sector
Agent Review & Feedback with Phone Calls

4.95/5

Read Reviews (62)

"...Speech analytics is next big disruptive technology and our latest product U-Analyze will revolutionize the entire ecosystem byenhancing the response quality and customer satisfaction of the contact center drastically...." Uniphore Launches New Version of its Speech Analytics Software, U-Analyze
measuring customer satisfaction

4.95/5

Read Reviews (43)

measuring net promoter score

4.95/5

Read Reviews (11)

14+ more Business Use Cases

Our AI advisor, Wyz, harnessed 1842 insights from peers and experts to help you assess how these U-Analyze use cases fit your Chatbot needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Senior Vice President of business solutions and change management

International banking group

Uniphore transformed our quality and compliance efforts, saving our analysts’ time, enabling us to monitor every conversation with investors, and improving compliance scores. Better yet, we’re now able to gain actionable insights from the voice of the customer to help us improve the investor engage...ment and experience.

Testimonial By International banking group
CUSTOMERS TESTIMONIALS

Senior Vice President of business solutions and change management

International banking group

Uniphore transformed our quality and compliance efforts, saving our analysts’ time, enabling us to monitor every conversation with investors, and improving compliance scores. Better yet, we’re now able to gain actionable insights from the voice of the customer to help us improve the investor engage...ment and experience.

Testimonial By International banking group

Case Studies

COMPANY CASE STUDIES
Case Study BPO and IT Services

A global business process outsourcing deploys U-Analyze™ for 100% call monitoring and sentiment analysis

Read More
Case Study Consumer finance sector

Consumer finance market leader in Vietnam increases collections and sales efficiency with Uniphore’s U-Analyze

Read More
Case Study International Banking Group

How A Global Banking Major Improves CX and Sales Effectiveness with Uniphore’s U-Analyze

Read More

Frequently Asked Questions(FAQ)

for U-Analyze

What is U-Analyze?

U-Analyze (formerly auMina) is an AI-powered conversational analytics platform that is user-centric, harnessing conversational analytics to transform the experiences of both customers and contact center representatives, toward meeting customer needs. It helps to acquire customers and improve efficiency.

What is U-Analyze used for?

U-Analyze is a Chatbot Software mainly used by its customers to Improve Customer Service and Increase Sales Velocity by Call Management, Insightful Customer Interactions and Agent Review & Feedback .

What are the top features of U-Analyze?

Conversation Intelligence, Dashboard and Feedback surveys are some of the top features of U-Analyze.

Who uses U-Analyze?

U-Analyze is used by Computer Software, Financial Services and Information Technology And Services among other industries.

What are U-Analyze alternatives?

Where is U-Analyze located?

U-Analyze is headquartered at Palo Alto , California.

Popular Business Setting

for U-Analyze

Top Industries

  • Computer Software
  • Financial Services
  • Information Technology and Services

Popular in

  • Large Enterprise
  • Enterprise
  • Mid Market

Peers used U-Analyze to improve customer service and increase sales velocity

Peer and Expert Opinion on Features

for U-Analyze

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Conversation Intelligence

4.94/5

Read Reviews (37)
Dashboard

4.73/5

Read Reviews (35)
Feedback surveys

4.78/5

Read Reviews (27)
Personalization

4.34/5

Read Reviews (13)
Recording

4.41/5

Read Reviews (10)
FEATURES RATINGS AND REVIEWS
Conversation Intelligence

4.94/5

Read Reviews (37)
Dashboard

4.73/5

Read Reviews (35)
Feedback surveys

4.78/5

Read Reviews (27)
Personalization

4.34/5

Read Reviews (13)
Recording

4.41/5

Read Reviews (10)

IT and Other Capabilities

for U-Analyze

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.79/5

Read Reviews (79)
Data Export

4.77/5

Read Reviews (47)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.79/5

Read Reviews (79)
Data Export

4.77/5

Read Reviews (47)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Phone Support

4.99/5

Read Reviews (189)
24/7 Support

4.94/5

Read Reviews (404)
Chat Support

4.94/5

Read Reviews (32)
Email Support

4.82/5

Read Reviews (13)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Phone Support

4.99/5

Read Reviews (189)
24/7 Support

4.94/5

Read Reviews (404)
Chat Support

4.94/5

Read Reviews (32)
Email Support

4.82/5

Read Reviews (13)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.65/5

Read Reviews (78)
Custom Reports

4.68/5

Read Reviews (236)
Analytics

4.67/5

Read Reviews (359)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.65/5

Read Reviews (78)
Custom Reports

4.68/5

Read Reviews (236)
Analytics

4.67/5

Read Reviews (359)

Software Failure Risk Guidance

?

for U-Analyze

Overall Risk Meter

Low Medium High

Top Failure Risks for U-Analyze

Vendor Profile Details

Company Name

Uniphore

Company Website

https://www.uniphore.com/

HQ Location

Palo Alto , California

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