U-Analyze Overview
U-Analyze (formerly auMina) is an AI-powered conversational analytics platform that is user-centric, harnessing conversational analytics to transform the experiences of both customers and contact center representatives, toward meeting customer needs. It helps to acquire customers and improve efficiency.
U-Analyze combines the power of AI and NLP to uncover real insights from customer conversations, empowering organizations to deliver personalized customer service experiences. It also helps to gain intelligent insights, discover customer real intent, transform performance management, automate agent tasks and more.
Cuspera Reviews
24 buyers and buying teams have used Cuspera to assess how well U-Analyze solved their Chatbot needs. Cuspera uses 1842 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Chatbot needs.
Business Priorities
Improve Customer Service and Increase Sales Velocity are the most popular business priorities peers achieved using U-Analyze.
Use Cases
Peers recommend Call Management , Insightful Customer Interactions , Agent Review & Feedback , as the business use cases that they have been most satisfied while using U-Analyze.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Call Management with Phone Calls |
4.98/5 ★ |
"...Why Contact Centers Need Speech Analytics customer s intent and sentiments such as frustration are best achieved by analyzing call recordings. ..." U-Analyze |
| Insightful Customer Interactions |
4.95/5 ★ |
"...U-Analyze Uniphore s customer interaction analytics solution was chosen to replicate the QA scoring system...." Case Study Consumer finance sector |
| Agent Review & Feedback with Phone Calls |
4.95/5 ★ |
"...Speech analytics is next big disruptive technology and our latest product U-Analyze will revolutionize the entire ecosystem byenhancing the response quality and customer satisfaction of the contact center drastically...." Uniphore Launches New Version of its Speech Analytics Software, U-Analyze |
| measuring customer satisfaction |
4.93/5 ★ |
"...The client also had an internal scoring mechanism to receive customer feedback through a survey at the end of a call that would measure parameters such as CSAT and NPS...." Case Study Consumer finance sector |
| measuring net promoter score |
4.75/5 ★ |
"...The client also had an internal scoring mechanism to receive customer feedback through a survey at the end of a call that would measure parameters such as CSAT and NPS...." Case Study Consumer finance sector |
| PEER EXPERIENCES | |
|---|---|
| Call Management with Phone Calls |
4.98/5 ★ |
"...Why Contact Centers Need Speech Analytics customer s intent and sentiments such as frustration are best achieved by analyzing call recordings. ..." U-Analyze |
|
| Insightful Customer Interactions |
4.95/5 ★ |
"...U-Analyze Uniphore s customer interaction analytics solution was chosen to replicate the QA scoring system...." Case Study Consumer finance sector |
|
| Agent Review & Feedback with Phone Calls |
4.95/5 ★ |
"...Speech analytics is next big disruptive technology and our latest product U-Analyze will revolutionize the entire ecosystem byenhancing the response quality and customer satisfaction of the contact center drastically...." Uniphore Launches New Version of its Speech Analytics Software, U-Analyze |
|
| measuring customer satisfaction |
4.95/5 ★ |
| measuring net promoter score |
4.95/5 ★ |
14+ more Business Use Cases
Our AI advisor, Wyz, harnessed 1842 insights from peers and experts to help you assess how these U-Analyze use cases fit your Chatbot needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Uniphore transformed our quality and compliance efforts, saving our analysts’ time, enabling us to monitor every conversation with investors, and improving compliance scores. Better yet, we’re now able to gain actionable insights from the voice of the customer to help us improve the investor engage...ment and experience. |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Senior Vice President of business solutions and change management International banking group |
Uniphore transformed our quality and compliance efforts, saving our analysts’ time, enabling us to monitor every conversation with investors, and improving compliance scores. Better yet, we’re now able to gain actionable insights from the voice of the customer to help us improve the investor engage...ment and experience. |
Frequently Asked Questions(FAQ)
for U-Analyze
What is U-Analyze?
What is U-Analyze used for?
What are the top features of U-Analyze?
Who uses U-Analyze?
What are U-Analyze alternatives?
Where is U-Analyze located?
Popular Business Setting
for U-Analyze
Top Industries
- Computer Software
- Financial Services
- Information Technology and Services
Popular in
- Large Enterprise
- Enterprise
- Mid Market
Peers used U-Analyze to improve customer service and increase sales velocity
U-Analyze Alternatives
Peer and Expert Opinion on Features
for U-Analyze
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Conversation Intelligence | Read Reviews (37) |
| Dashboard | Read Reviews (35) |
| Feedback surveys | Read Reviews (27) |
| Personalization | Read Reviews (13) |
| Recording | Read Reviews (10) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Conversation Intelligence | Read Reviews (37) |
| Dashboard | Read Reviews (35) |
| Feedback surveys | Read Reviews (27) |
| Personalization | Read Reviews (13) |
| Recording | Read Reviews (10) |
IT and Other Capabilities
for U-Analyze
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (79) |
| Data Export | Read Reviews (47) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (79) |
| Data Export | Read Reviews (47) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (189) |
| 24/7 Support | Read Reviews (404) |
| Chat Support | Read Reviews (32) |
| Email Support | Read Reviews (13) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (189) |
| 24/7 Support | Read Reviews (404) |
| Chat Support | Read Reviews (32) |
| Email Support | Read Reviews (13) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (78) |
| Custom Reports | Read Reviews (236) |
| Analytics | Read Reviews (359) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (78) |
| Custom Reports | Read Reviews (236) |
| Analytics | Read Reviews (359) |
Software Failure Risk Guidance
?for U-Analyze
Overall Risk Meter
Top Failure Risks for U-Analyze
Vendor Profile Details
Company Name
Uniphore
Company Website
https://www.uniphore.com/HQ Location
Palo Alto , California
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