U-Self Serve Overview
This is a summary of the comprehensive capabilities and benefits of U-Self Serve based on over 424 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
U-Self Serve, belong to a category of solutions that help Chatbot. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if U-Self Serve is right for your needs? Our Cuspera AI engine can evaluate how U-Self Serve fits your specific business needs, industry, and context. Get your personalized assessment report today.
U-Self Serve supports business activities such as:
- Engagement Management
- Measuring Customer Satisfaction
- Lifetime Value Management
- Helpdesk Management
- Social Media Analytics
U-Self Serve can help you with many business goals, such as Scale Best Practices, Enhance Customer Relationships, Increase Customer Life Time Value, Acquire Customers, Grow Market Share, etc. It can help manage these activities if you use Omnichannel and Phone Calls for these needs. As a solution, U-Self Serve's capabilities include Personalization, Intelligent Assistant, and Alerts: Popups & Notifications.
U-Self Serve Manufacturing Vertical is its biggest customer base.
Reviews
"Uniphore’s intelligent self-service solution combines AI, NLU, and RPA technologies to provide automated conversational services. Its advanced dialog management capabilities, library of pre-built intents, robust analytics platform, and flexible host...ing options position it well for success in the future as the adoption of IVA solution accelerates. " - Skand Bhargava
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well U-Self Serve solved their Chatbot needs. Cuspera uses 424 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Chatbot needs.
Business Priorities
Scale Best Practices and Enhance Customer Relationships are the most popular business priorities peers achieved using U-Self Serve.
Use Cases
Peers recommend Engagement Management , Measuring Customer Satisfaction , Lifetime Value Management , as the business use cases that they have been most satisfied while using U-Self Serve.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Engagement Management with Omnichannel |
4.75/5 ★ |
"...Tonal Emotion Voice AI Correlate business outcomes to Sentiment, Engagement, and Key Moments across meetings Meet. ..." Uniphore: The Leader in Conversational AI & Automation |
| engaging and following up |
4.66/5 ★ |
"...Conversational automation and analytics, conversational assistant and conversational security elevate how enterprises support and engage their customers, build loyalty and realize efficiencies...." Next Generation CX now possible with a simpler, faster and more intelligent U-Self Serve |
| Measuring Customer Satisfaction |
4.34/5 ★ |
"...Customer satisfaction score of 99%:..." Case Study Fortune 50 Software Company |
| Lifetime Value Management with Phone Calls |
4.31/5 ★ |
"...Users stick to brands and organizations which offer a truly differentiation experience user experience for product evaluation, procurement and after sale service Need for continuous user engagement Organizations must engage with users reaching out with personalized offers and product recommendations for a higher CLTV akeira - IVA akeira uses NLU Machine Learning models to understand the intent of end-user queries and provides relevant responses in multiple languages...." U-Self Serve |
| PEER EXPERIENCES | |
|---|---|
| Engagement Management with Omnichannel |
4.75/5 ★ |
"...Tonal Emotion Voice AI Correlate business outcomes to Sentiment, Engagement, and Key Moments across meetings Meet. ..." Uniphore: The Leader in Conversational AI & Automation |
|
| engaging and following up |
4.75/5 ★ |
| Measuring Customer Satisfaction |
4.34/5 ★ |
"...Customer satisfaction score of 99%:..." Case Study Fortune 50 Software Company |
|
| Lifetime Value Management with Phone Calls |
4.31/5 ★ |
"...Users stick to brands and organizations which offer a truly differentiation experience user experience for product evaluation, procurement and after sale service Need for continuous user engagement Organizations must engage with users reaching out with personalized offers and product recommendations for a higher CLTV akeira - IVA akeira uses NLU Machine Learning models to understand the intent of end-user queries and provides relevant responses in multiple languages...." U-Self Serve |
|
19+ more Business Use Cases
Our AI advisor, Wyz, harnessed 424 insights from peers and experts to help you assess how these U-Self Serve use cases fit your Chatbot needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Uniphore’s intelligent self-service solution combines AI, NLU, and RPA technologies to provide automated conversational services. Its advanced dialog management capabilities, library of pre-built intents, robust analytics platform, and flexible hosting options position it well for success in the fu...ture as the adoption of IVA solution accelerates. |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Skand Bhargava Practice Director Everest Group |
Uniphore’s intelligent self-service solution combines AI, NLU, and RPA technologies to provide automated conversational services. Its advanced dialog management capabilities, library of pre-built intents, robust analytics platform, and flexible hosting options position it well for success in the fu...ture as the adoption of IVA solution accelerates. |
Popular Business Setting
for U-Self Serve
Top Industries
- Manufacturing
- Insurance
- Financial Services
Popular in
- Enterprise
Peers used U-Self Serve to Scale best practices and Enhance customer relationships
Peer and Expert Opinion on Features
for U-Self Serve
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (19) |
| Intelligent assistant | Read Reviews (13) |
| Alerts: popups & Notifications | Read Reviews (5) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (19) |
| Intelligent assistant | Read Reviews (13) |
| Alerts: popups & Notifications | Read Reviews (5) |
IT and Other Capabilities
for U-Self Serve
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (11) |
| Data Export | Read Reviews (3) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (11) |
| Data Export | Read Reviews (3) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (70) |
| Phone Support | Read Reviews (11) |
| Chat Support | Read Reviews (10) |
| Email Support | Read Reviews (8) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (70) |
| Phone Support | Read Reviews (11) |
| Chat Support | Read Reviews (10) |
| Email Support | Read Reviews (8) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (69) |
| Custom Reports | Read Reviews (43) |
| Analytics | Read Reviews (57) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (69) |
| Custom Reports | Read Reviews (43) |
| Analytics | Read Reviews (57) |
Software Failure Risk Guidance
?for U-Self Serve
Overall Risk Meter
Top Failure Risks for U-Self Serve
Vendor Profile Details
Company Name
Uniphore
Company Website
https://www.uniphore.com/HQ Location
Palo Alto , California
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