U-Self Serve Overview

U-Self-Serve, Uniphore's intelligent solution, uses AI and NLP for seamless customer self-service. Conversational interactions are enhanced through advanced technology.

Use Cases

Customers recommend Engagement Management, Measuring Customer Satisfaction, Lifetime Value Management, as the business use cases that they have been most satisfied with while using U-Self Serve.

Other use cases:

  • Helpdesk Management
  • Social Media Analytics
  • Competitive Intelligence
  • Knowledge Management
  • Measuring Net Promoter Score
  • Market Survey
  • Generation Of New Leads
See all use cases See less use cases

Business Priorities

Scale Best Practices and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using U-Self Serve.

Other priorities:

  • Increase Customer Life Time Value
  • Acquire Customers
  • Grow Market Share
  • Increase Sales & Revenue
  • Build Brand Awareness
  • Improve Digital And Social Presence
  • Improve ROI
See all business priorities See less business priorities

U-Self Serve Use-Cases and Business Priorities: Customer Satisfaction Data

U-Self Serve works with different mediums / channels such as Omnichannel. and Phone Calls.

U-Self Serve's features include Personalization, Intelligent Assistant, and Alerts: Popups & Notifications. and U-Self Serve support capabilities include 24/7 Support, AI Powered, Phone Support, etc. also U-Self Serve analytics capabilities include Custom Reports, and Analytics.

Reviews

"Uniphore’s intelligent self-service solution combines AI, NLU, and RPA technologies to provide automated conversational services. Its advanced dialog management capabilities, library of pre-built intents, robust analytics platform, and flexible host...ing options position it well for success in the future as the adoption of IVA solution accelerates." - Skand Bhargava

U-Self Serve, Chatbot, Zoom Virtual Agent, SmatBot, 247.ai, etc., all belong to a category of solutions that help Chatbot. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for U-Self Serve

Top Industries

  • Manufacturing
  • Insurance
  • Financial Services

Popular in

  • Enterprise

U-Self Serve is popular in Manufacturing, Insurance, and Financial Services and is widely used by Enterprise,

Comprehensive Insights on U-Self Serve Use Cases

What solutions does U-Self Serve provide for Engagement Management?

What Are the key features of U-Self Serve for Measuring Customer Satisfaction?

Why is U-Self Serve the best choice for Lifetime Value Management?

How can U-Self Serve optimize your Helpdesk Management Workflow?

How can U-Self Serve enhance your Social Media Analytics process?

11 buyers and buying teams have used Cuspera to assess how well U-Self Serve solved their Chatbot needs. Cuspera uses 424 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Chatbot needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
U-Self Serve testimonial

Skand Bhargava

Practice Director

Everest Group
Uniphore’s intelligent self-service solution combines AI, NLU, and RPA technologies to provide automated conversational services. Its advanced dialog management capabilities, library of pre-built intents, robust analytics platform, and flexible hosting options position it well for success in the fu...ture as the adoption of IVA solution accelerates.

Testimonial By Skand Bhargava
CUSTOMERS TESTIMONIALS
U-Self Serve testimonial

Skand Bhargava

Practice Director

Everest Group
Uniphore’s intelligent self-service solution combines AI, NLU, and RPA technologies to provide automated conversational services. Its advanced dialog management capabilities, library of pre-built intents, robust analytics platform, and flexible hosting options position it well for success in the fu...ture as the adoption of IVA solution accelerates.

Testimonial By Skand Bhargava

Case Studies

CASE STUDY Velera

Uniphore helped Velera improve its contact center for members. Velera used Uniphore's solution to make member interactions better. The new system made it easier for members to get help. Velera saw sm...oother service and happier members. The contact center became more efficient with Uniphore.

Read more →
Information Technology and Services

CASE STUDY Atlassian

Uniphore's composable stack helped Atlassian move faster. Atlassian faced challenges with speed and flexibility. They used Uniphore's solution to improve their workflow. The new stack made it easier ...to adapt and scale. Atlassian saw better results and faster project delivery.

Read more →
Consumer Goods

CASE STUDY e.l.f. Beauty

ActionIQ helped e.l.f. Beauty bring all customer data into one system. e.l.f. used ActionIQ to create personalized customer journeys and predictive models. The platform let business users access insi...ghts and run cross-channel campaigns. e.l.f. saw a 60% increase in new online shoppers during the pandemic. ActionIQ enabled up to 50% lower acquisition costs, 30% higher repurchase rates, and 25% higher customer lifetime value.

Read more →
Health, Wellness and Fitness

CASE STUDY Healthcare BPO

Agent guidance helped Healthcare BPO improve enrollment. The company used the solution to support their agents. This made the enrollment process faster and easier. Agents could help more people sign ...up. The company saw better results from their team. The solution made a big difference for Healthcare BPO.

Read more →
Information Technology and Services

CASE STUDY DuploCloud

Uniphore helped DuploCloud speed up sales and reduce onboarding time. DuploCloud used Uniphore's platform to automate key sales tasks. This made the sales process faster and easier. Onboarding new cu...stomers took less time. The team saw better results and improved efficiency.

Read more →
Computer Software

CASE STUDY Autodesk

ActionIQ helped Autodesk move to a subscription model by unifying customer data and enabling personalized marketing. Autodesk used ActionIQ to improve segmentation and build cross-channel customer jo...urneys. The platform let marketers manage campaigns without IT help. After using ActionIQ, Autodesk increased user adoption and improved customer engagement. The team can now quickly adjust campaigns and measure success more intentionally.

Read more →

Video

U-Self-Serve - Conversational Self Service Across Voice and Digital Channels

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lightning

Peers used U-Self Serve for engagement management and measuring customer satisfaction

U-Self Serve Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.25/5 ★

Read Reviews (69)
Custom Reports

4.20/5 ★

Read Reviews (43)
Analytics

4.14/5 ★

Read Reviews (57)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.25/5 ★

Read Reviews (69)
Custom Reports

4.20/5 ★

Read Reviews (43)
Analytics

4.14/5 ★

Read Reviews (57)

Software Failure Risk Guidance

?

for U-Self Serve

Overall Risk Meter

Low Medium High

Top Failure Risks for U-Self Serve

Uniphore Technologies Inc News

M&A

Uniphore Announces Acquisitions of Orby AI and Autonom8 - Directors Club News -

Uniphore has acquired Orby AI and plans to acquire Autonom8 to enhance its Business AI Cloud. These acquisitions bring expertise from DeepMind and Google, advancing Uniphore's AI capabilities. The integration aims to accelerate automation of complex workflows, offering enterprises innovative AI solutions. Uniphore plans early access programs for select customers later this year.

Read more →
Company

Uniphore Accelerates Expansion Across Europe | Uniphore

Uniphore is expanding its presence in Europe with the launch of the Business AI Cloud, a platform designed to meet the EU's AI Act requirements. The company is also introducing the Marketing AI CDP in EMEA, aiding marketers in managing complex data and privacy challenges. Uniphore's strategic partnership with Konecta is enhancing AI-led contact center transformations across Europe, and the company is strengthening its regional team with new leadership appointments.

Read more →
Product

Uniphore maneuvers to become the foundation of enterprise AI - SiliconANGLE

Uniphore announced its Business AI Cloud platform, launching next month, aiming to provide enterprises with a secure, composable foundation for AI initiatives. The platform unifies data, AI agents, models, and knowledge, blending consumer chatbot simplicity with enterprise security and scalability. Uniphore positions this solution as a core enabler for large-scale business AI adoption.

Read more →
Product

Uniphore Launches Business AI Cloud: A Sovereign, Composable & Secure AI Platform to Power the Agentic Enterprise | Uniphore

Uniphore has launched the Business AI Cloud, a secure and composable AI platform designed to unify data, models, and agents for enterprise use. This platform aims to bridge the gap between IT and business users, offering a scalable solution that integrates with existing technology stacks. It supports cloud, multi-cloud, and on-premises deployments, ensuring data sovereignty and compliance. The platform will be available from July.

Read more →

Uniphore Technologies Inc Profile

Company Name

Uniphore Technologies Inc

Company Website

https://www.uniphore.com/

HQ Location

Palo Alto , California

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