U-Self Serve Overview
U-Self Serve (formerly Akeiraâ„¢) is an omnichannel AI enabled conversational assistant that provides sales and customer service automation and enhanced customer engagement and can be deployed across various industries. It is location and language agnostic and can provide cross-channel conversations with consumers.
U-Self Serve is provided with a self-service interface and delivers information in real-time, in addition to customer analytics, with a human-like conversational experience. It is always on 24/7 driving seamless customer engagement and contextual conversations across various channels.
It enables personalized customer interactions, resulting in faster outcomes and reduced customer care costs.
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well U-Self Serve solved their Chatbot needs. Cuspera uses 424 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Chatbot needs.
Business Priorities
Scale Best Practices and Enhance Customer Relationships are the most popular business priorities peers achieved using U-Self Serve.
Use Cases
Peers recommend Engagement Management , Measuring Customer Satisfaction , Lifetime Value Management , as the business use cases that they have been most satisfied while using U-Self Serve.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Engagement Management with Omnichannel |
4.75/5 ★ |
"...Tonal Emotion Voice AI Correlate business outcomes to Sentiment, Engagement, and Key Moments across meetings Meet. ..." Uniphore: The Leader in Conversational AI & Automation |
| engaging and following up |
4.66/5 ★ |
|
| Measuring Customer Satisfaction |
4.34/5 ★ |
"...Ensures greater call routing accuracy Shortens average call duration Improves customer satisfaction Lowers customer churn rate akeira for reduced operational costs Drive down human intervention in all outbound calls ..." U-Self Serve |
| Lifetime Value Management with Phone Calls |
4.31/5 ★ |
"...Today, customers leverage digital customer service for simple inquiries and prefer to call when they have more complex requests...." Case Study Leading international financial services group |
| PEER EXPERIENCES | |
|---|---|
| Engagement Management with Omnichannel |
4.75/5 ★ |
"...Tonal Emotion Voice AI Correlate business outcomes to Sentiment, Engagement, and Key Moments across meetings Meet. ..." Uniphore: The Leader in Conversational AI & Automation |
|
| engaging and following up |
4.75/5 ★ |
| Measuring Customer Satisfaction |
4.34/5 ★ |
"...Ensures greater call routing accuracy Shortens average call duration Improves customer satisfaction Lowers customer churn rate akeira for reduced operational costs Drive down human intervention in all outbound calls ..." U-Self Serve |
|
| Lifetime Value Management with Phone Calls |
4.31/5 ★ |
"...Today, customers leverage digital customer service for simple inquiries and prefer to call when they have more complex requests...." Case Study Leading international financial services group |
|
19+ more Business Use Cases
Our AI advisor, Wyz, harnessed 424 insights from peers and experts to help you assess how these U-Self Serve use cases fit your Chatbot needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Uniphore’s intelligent self-service solution combines AI, NLU, and RPA technologies to provide automated conversational services. Its advanced dialog management capabilities, library of pre-built intents, robust analytics platform, and flexible hosting options position it well for success in the fu...ture as the adoption of IVA solution accelerates. |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Skand Bhargava Practice Director Everest Group |
Uniphore’s intelligent self-service solution combines AI, NLU, and RPA technologies to provide automated conversational services. Its advanced dialog management capabilities, library of pre-built intents, robust analytics platform, and flexible hosting options position it well for success in the fu...ture as the adoption of IVA solution accelerates. |
Popular Business Setting
for U-Self Serve
Top Industries
- Manufacturing
- Insurance
- Financial Services
Popular in
- Enterprise
Peers used U-Self Serve to Scale best practices and Enhance customer relationships
Peer and Expert Opinion on Features
for U-Self Serve
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (19) |
| Intelligent assistant | Read Reviews (13) |
| Alerts: popups & Notifications | Read Reviews (5) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (19) |
| Intelligent assistant | Read Reviews (13) |
| Alerts: popups & Notifications | Read Reviews (5) |
IT and Other Capabilities
for U-Self Serve
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (11) |
| Data Export | Read Reviews (3) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (11) |
| Data Export | Read Reviews (3) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (70) |
| Phone Support | Read Reviews (11) |
| Chat Support | Read Reviews (10) |
| Email Support | Read Reviews (8) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (70) |
| Phone Support | Read Reviews (11) |
| Chat Support | Read Reviews (10) |
| Email Support | Read Reviews (8) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (69) |
| Custom Reports | Read Reviews (43) |
| Analytics | Read Reviews (57) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (69) |
| Custom Reports | Read Reviews (43) |
| Analytics | Read Reviews (57) |
Software Failure Risk Guidance
?for U-Self Serve
Overall Risk Meter
Top Failure Risks for U-Self Serve
Vendor Profile Details
Company Name
Uniphore
Company Website
https://www.uniphore.com/HQ Location
Palo Alto , California
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