Uniphore Self-Service Agent: Use-Cases, Insights and Reviews | 2026 Cuspera

Uniphore's conversational AI helped a Medicare provider improve member engagement. The solution made it easier for members to get information and support. The provider used AI to answer questions and... guide members. This led to better communication and higher satisfaction. The case highlights the impact of conversational AI in healthcare.
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The Washington Post wanted to turn new readers into loyal fans. They used a solution to engage readers and build brand loyalty. The approach helped them keep more readers coming back. The Washington ...Post saw stronger connections with their audience. Their brand loyalty improved.
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Lunavi faced challenges in navigating buyer emotions and pain points during video calls. They needed an AI solution to improve sales processes and customer interactions. By implementing Uniphore's Q ...for Sales, Lunavi reduced sales onboarding time by 50% and doubled sales team productivity. The solution provided real-time insights, helping the sales team engage better with customers and identify key moments in calls. This led to increased sales and improved win rates.
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Q for Sales helped Lunavi cut sales onboarding time by 50%. The software analyzes video calls and gives real-time insights to the sales team. Lunavi doubled sales team productivity and increased win ...rates. The team now gets three meeting summaries per day. Q for Sales improved consultative selling and made it easier to coach new sales team members. Lunavi increased both the number and value of sales after using Q for Sales.
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U-Self Serve by Uniphore helped State Collection Service fix problems with their old virtual assistant. The old system sent calls to the wrong team and was hard to update. U-Self Serve made it easy t...o change scripts and connect with their debt collection system. SCS automated $2M in collections in six months. They reached 25% call containment to self-service. Customer and employee experiences both improved.
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ActionIQ helped e.l.f. Beauty bring all customer data into one system. e.l.f. used ActionIQ to create personalized customer journeys and predictive models. The platform let business users access insi...ghts and run cross-channel campaigns. e.l.f. saw a 60% increase in new online shoppers during the pandemic. ActionIQ enabled up to 50% lower acquisition costs, 30% higher repurchase rates, and 25% higher customer lifetime value.
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