U-Self Serve Overview

U-Self Serve (formerly Akeira™) is an omnichannel AI enabled conversational assistant that provides sales and customer service automation and enhanced customer engagement and can be deployed across various industries. It is location and language agnostic and can provide cross-channel conversations with consumers.

U-Self Serve is provided with a self-service interface and delivers information in real-time, in addition to customer analytics, with a human-like conversational experience. It is always on 24/7 driving seamless customer engagement and contextual conversations across various channels.

It enables personalized customer interactions, resulting in faster outcomes and reduced customer care costs.

Cuspera Reviews

11 buyers and buying teams have used Cuspera to assess how well U-Self Serve solved their Chatbot needs. Cuspera uses 424 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Chatbot needs.

Business Priorities

Scale Best Practices and Enhance Customer Relationships are the most popular business priorities peers achieved using U-Self Serve.

Other priorities:

  • Increase Customer Life Time Value
  • Acquire Customers
  • Grow Market Share
  • Increase Sales & Revenue
  • Build Brand Awareness
  • Improve Digital And Social Presence
  • Improve ROI
See all business priorities See less business priorities

Use Cases

Peers recommend Engagement Management , Measuring Customer Satisfaction , Lifetime Value Management , as the business use cases that they have been most satisfied while using U-Self Serve.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Engagement Management with Omnichannel

4.75/5

Read Reviews (31)

"...Tonal Emotion Voice AI Correlate business outcomes to Sentiment, Engagement, and Key Moments across meetings Meet. ..." Uniphore: The Leader in Conversational AI & Automation
engaging and following up

4.66/5

Read Reviews (17)

Measuring Customer Satisfaction

4.34/5

Read Reviews (6)

"...Ensures greater call routing accuracy Shortens average call duration Improves customer satisfaction Lowers customer churn rate akeira for reduced operational costs Drive down human intervention in all outbound calls ..." U-Self Serve
Lifetime Value Management with Phone Calls

4.31/5

Read Reviews (5)

"...Today, customers leverage digital customer service for simple inquiries and prefer to call when they have more complex requests...." Case Study Leading international financial services group
PEER EXPERIENCES
Engagement Management with Omnichannel

4.75/5

Read Reviews (31)

"...Tonal Emotion Voice AI Correlate business outcomes to Sentiment, Engagement, and Key Moments across meetings Meet. ..." Uniphore: The Leader in Conversational AI & Automation
engaging and following up

4.75/5

Read Reviews (17)

Measuring Customer Satisfaction

4.34/5

Read Reviews (6)

"...Ensures greater call routing accuracy Shortens average call duration Improves customer satisfaction Lowers customer churn rate akeira for reduced operational costs Drive down human intervention in all outbound calls ..." U-Self Serve
Lifetime Value Management with Phone Calls

4.31/5

Read Reviews (5)

"...Today, customers leverage digital customer service for simple inquiries and prefer to call when they have more complex requests...." Case Study Leading international financial services group

19+ more Business Use Cases

Our AI advisor, Wyz, harnessed 424 insights from peers and experts to help you assess how these U-Self Serve use cases fit your Chatbot needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Skand Bhargava

Practice Director

Everest Group

Uniphore’s intelligent self-service solution combines AI, NLU, and RPA technologies to provide automated conversational services. Its advanced dialog management capabilities, library of pre-built intents, robust analytics platform, and flexible hosting options position it well for success in the fu...ture as the adoption of IVA solution accelerates.

Testimonial By Skand Bhargava
CUSTOMERS TESTIMONIALS

Skand Bhargava

Practice Director

Everest Group

Uniphore’s intelligent self-service solution combines AI, NLU, and RPA technologies to provide automated conversational services. Its advanced dialog management capabilities, library of pre-built intents, robust analytics platform, and flexible hosting options position it well for success in the fu...ture as the adoption of IVA solution accelerates.

Testimonial By Skand Bhargava

Case Studies

COMPANY CASE STUDIES
Case Study Fortune 50 Manufacturer

Learn How Fortune 50 Manufacturer Leads with Omnichannel Customer Service

Read More
Case Study Fortune 50 Software Company

Fortune 50 Tech Leader Reduced Customer Effort While Increasing Self-Service With Visual IVR

Read More
Case Study A global life insurance company

Multinational life insurance company enhances CX with Uniphore’s U-Self Serve

Read More

Popular Business Setting

for U-Self Serve

Top Industries

  • Manufacturing
  • Insurance
  • Financial Services

Popular in

  • Enterprise

Peers used U-Self Serve to Scale best practices and Enhance customer relationships

Peer and Expert Opinion on Features

for U-Self Serve

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Personalization

4.22/5

Read Reviews (19)
Intelligent assistant

3.91/5

Read Reviews (13)
Alerts: popups & Notifications

4.07/5

Read Reviews (5)
FEATURES RATINGS AND REVIEWS
Personalization

4.22/5

Read Reviews (19)
Intelligent assistant

3.91/5

Read Reviews (13)
Alerts: popups & Notifications

4.07/5

Read Reviews (5)

IT and Other Capabilities

for U-Self Serve

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.03/5

Read Reviews (11)
Data Export

3.32/5

Read Reviews (3)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.03/5

Read Reviews (11)
Data Export

3.32/5

Read Reviews (3)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.29/5

Read Reviews (70)
Phone Support

3.97/5

Read Reviews (11)
Chat Support

3.93/5

Read Reviews (10)
Email Support

3.91/5

Read Reviews (8)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.29/5

Read Reviews (70)
Phone Support

3.97/5

Read Reviews (11)
Chat Support

3.93/5

Read Reviews (10)
Email Support

3.91/5

Read Reviews (8)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.25/5

Read Reviews (69)
Custom Reports

4.20/5

Read Reviews (43)
Analytics

4.14/5

Read Reviews (57)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.25/5

Read Reviews (69)
Custom Reports

4.20/5

Read Reviews (43)
Analytics

4.14/5

Read Reviews (57)

Software Failure Risk Guidance

?

for U-Self Serve

Overall Risk Meter

Low Medium High

Top Failure Risks for U-Self Serve

Vendor Profile Details

Company Name

Uniphore

Company Website

https://www.uniphore.com/

HQ Location

Palo Alto , California

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