Capacity Overview
Capacity's Intelligent Virtual Agents streamline customer interactions by reducing wait times and enhancing responsiveness. These AI-driven agents deliver instant answers and perform smart actions, improving customer satisfaction and loyalty. With capabilities such as AI-powered SMS and faster call resolutions, businesses can maintain brand reputation and regain control of communication channels. Trusted by over 19,000 organizations, this solution supports efficient self-service, leading to happier customers and more efficient support workflows.
Use Cases
Customers recommend Helpdesk Management, Customer Feedback Management, Engagement Management, as the business use cases that they have been most satisfied with while using Capacity.
Business Priorities
Enhance Customer Relationships and Improve ROI are the most popular business priorities that customers and associates have achieved using Capacity.
Capacity Use-Cases and Business Priorities: Customer Satisfaction Data
Capacity works with different mediums / channels such as Phone Calls. Omnichannel. Promotions etc.
Capacity's features include Personalization, Rewards, Gamification, etc. and Capacity support capabilities include 24/7 Support, AI Powered, Chat Support, etc. also Capacity analytics capabilities include Analytics, and Custom Reports.
Reviews
"Our customers love our advanced self-service capabilities over voice and chat, and we couldn’t be happier with the partnership." - Aarde Cosseboom
Peer review evidence (same sources as the product rating summary)
"...A collection of resources to help you learn more about SmartAction and Call Center Automation; including articles from our blog and newsfeed, webinars, case studies, client testimonials, and more. ..." SmartAction
"...DSW Drives 30% CSAT Improvement with AI-Powered Virtual Agents RE TAIL INDUSTRY SmartAction www.smartaction.ai | info@smartaction.ai..." Case Study DSW
"...Organizations can start as small as they want to see how well customers interact with the system and realize the immediate ROI. ..." Product Registration & Warranty
Capacity, Chatbot, Zoom Virtual Agent, Liveperson AI Chatbot, SmatBot, etc., all belong to a category of solutions that help Chatbot. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
SmartAction's AI-powered virtual agents assist customers effectively over voice, chat, and text. They emulate the performance of top live agents.
Popular Business Setting
for Capacity
Top Industries
- Consumer Services
Popular in
- Enterprise
Capacity is popular in Consumer Services, and is widely used by Enterprise,
Capacity Customer wins, Customer success stories, Case studies
How does Capacity address your Helpdesk Management Challenges?
How efficiently Does Capacity manage your Customer Feedback Management?
What benefits does Capacity offer for Engagement Management?
How does Capacity address your Order Management Challenges?
How does Capacity address your Rating And Review Management Challenges?
11 buyers and buying teams have used Cuspera to assess how well Capacity solved their Chatbot needs. Cuspera uses 733 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Chatbot needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Our customers love our advanced self-service capabilities over voice and chat, and we couldn’t be happier with the partnership. Testimonial By Aarde Cosseboom |
|
We knew we needed experts for Conversational AI, which is why we partnered with SmartAction. Testimonial By Tiffany Anderson |
|
With our Virtual Agent, we have been able to provide our clients with cost-effective ways to collect patient-pay receivables without the cost of additional headcount. Testimonial By Jennifer Leon |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Aarde Cosseboom Director GMS Technology TechStyle Fashion Group |
Our customers love our advanced self-service capabilities over voice and chat, and we couldn’t be happier with the partnership. Testimonial By Aarde Cosseboom |
|
Tiffany Anderson Director CX Process/Initiatives Purchasing Power |
We knew we needed experts for Conversational AI, which is why we partnered with SmartAction. Testimonial By Tiffany Anderson |
|
Jennifer Leon Vice President, Brightree Patient Collections Brightree |
With our Virtual Agent, we have been able to provide our clients with cost-effective ways to collect patient-pay receivables without the cost of additional headcount. Testimonial By Jennifer Leon |
Live Demo — ICMI: SmartAction AI Virtual Agent in Action
Frequently Asked Questions (FAQ)
What buyers ask before choosing Capacity
What is Capacity?
SmartAction is a Conversational Intelligence tool that provides artificial intelligence-based services to businesses across diverse industries including financial services, healthcare, insurance, retail, travel and hospitality and utilities. It’s an AI-powered virtual agent solution for contact centers over voice, chat, and SMS. It helps to improve ROI, scale best practices and enhance customer relationships.
SmartAction supports with a custom solution for the brands based on the business requirements matched with the best practices. It also develops the AI-Powered Virtual Agent and integrates it with the existing data systems and telephony.
Some of its features include natural language processing (NLP) to mimic live agent behavior, unlimited usage (scalability), changes, tweaks, and edits to conversation flows, ongoing tuning, improvements, maintenance and 24/7 Support.
What is Capacity used for?
What are the top features of Capacity?
What are Capacity alternatives?
Where is Capacity located?
Peers used Capacity for helpdesk management and customer feedback management
Capacity Competitors
Capacity Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (227) |
| Analytics | Read Reviews (64) |
| Custom Reports | Read Reviews (35) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (227) |
| Analytics | Read Reviews (64) |
| Custom Reports | Read Reviews (35) |
Software Failure Risk Guidance
?for Capacity
Overall Risk Meter
Top Failure Risks for Capacity
Capacity News
Lucy 2.1 - Real-Time Video Transformation by Decart
Lucy.ai has launched Lucy 2.1, a real-time video transformation model by Decart, enabling live video editing with text-like controls. It offers virtual try-on, product placement, and scene editing at 30fps with near-zero latency. The model supports industries like commerce, advertising, real estate, and fashion for interactive experiences.
Lucy 2.5 - Real-Time Video Editing by Decart
Lucy.ai has launched Lucy 2.5, a real-time video editing model available on fal. It allows users to edit live video with features like character swaps, product placements, and scene restyling at 30fps. The model supports interactive applications across industries like shopping, advertising, and gaming, enhancing video content with real-time transformations.
Lucy Realtime 2 - Real-Time AI Video Transformation
Lucy.ai has launched Lucy Realtime 2, a real-time AI video transformation tool. It offers features like character swaps, virtual try-on, and environment transformation at 30fps 1080p with near-zero latency. The tool uses a pure diffusion model for realistic physics and is optimized for speed with a custom WebRTC pipeline.
Lucy 2.5 Real-Time AI Video Editing: Decart's 40ms Live ...
Lucy.ai has launched Lucy 2.5, a real-time AI video editing tool that transforms live streams with sub-40ms latency. It integrates with existing broadcast setups via WebRTC, offering eight editing modes for applications like virtual avatars and live commerce. The tool is optimized for real-time use, distinguishing it from traditional offline video editing solutions.
Capacity Profile
Company Name
Company Website
https://capacity.com/HQ Location
6465 Wayzata Blvd, Minneapolis, Minnesota 55426, US
Employees
11-50
Social
Financials
SERIES A
