Capacity Overview
Capacity's Intelligent Virtual Agents streamline customer interactions by reducing wait times and enhancing responsiveness. These AI-driven agents deliver instant answers and perform smart actions, improving customer satisfaction and loyalty. With capabilities such as AI-powered SMS and faster call resolutions, businesses can maintain brand reputation and regain control of communication channels. Trusted by over 19,000 organizations, this solution supports efficient self-service, leading to happier customers and more efficient support workflows.
Use Cases
Customers recommend Helpdesk Management, Customer Feedback Management, Engagement Management, as the business use cases that they have been most satisfied with while using Capacity.
Business Priorities
Enhance Customer Relationships and Improve ROI are the most popular business priorities that customers and associates have achieved using Capacity.
Capacity Use-Cases and Business Priorities: Customer Satisfaction Data
Capacity works with different mediums / channels such as Phone Calls. Omnichannel. Promotions etc.
Capacity's features include Personalization, Rewards, Gamification, etc. and Capacity support capabilities include 24/7 Support, AI Powered, Chat Support, etc. also Capacity analytics capabilities include Analytics, and Custom Reports.
Reviews
"Our customers love our advanced self-service capabilities over voice and chat, and we couldn’t be happier with the partnership." - Aarde Cosseboom
Peer review evidence (same sources as the product rating summary)
"...SmartAction provides AI-powered virtual agents for call centers to automate conversations traditionally handled by live agents over voice, chat, and text...." Virtual Agent News
"...In addition, AAA clubs strive to maintain high Customer Satisfaction (CSAT) scores with quick and easy service...." Case Study AAA
"...This means having the ability to engage conversations in natural..." Virtual Agent News
Capacity, Chatbot, Zoom Virtual Agent, Liveperson AI Chatbot, SmatBot, etc., all belong to a category of solutions that help Chatbot. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
SmartAction's AI-powered virtual agents assist customers effectively over voice, chat, and text. They emulate the performance of top live agents.
Popular Business Setting
for Capacity
Top Industries
- Consumer Services
Popular in
- Enterprise
Capacity is popular in Consumer Services, and is widely used by Enterprise,
Capacity Customer wins, Customer success stories, Case studies
How does Capacity facilitate Helpdesk Management?
How does Capacity facilitate Customer Feedback Management?
How does Capacity facilitate Engagement Management?
What benefits does Capacity offer for Order Management?
What benefits does Capacity offer for Rating And Review Management?
11 buyers and buying teams have used Cuspera to assess how well Capacity solved their Chatbot needs. Cuspera uses 733 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Chatbot needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Our customers love our advanced self-service capabilities over voice and chat, and we couldn’t be happier with the partnership. Testimonial By Aarde Cosseboom |
|
With SmartAction’s attractive price model and innovative approach, we were able to create a truly effortless experience. Testimonial By Kris Wong |
|
SmartAction has been a long-term partner and has allowed us to automate many of our simple to medium complexity calls, freeing up our human resources to focus on more value-added activities. Testimonial By Dr Stephen Shaya |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Aarde Cosseboom Director GMS Technology TechStyle Fashion Group |
Our customers love our advanced self-service capabilities over voice and chat, and we couldn’t be happier with the partnership. Testimonial By Aarde Cosseboom |
|
Kris Wong Assistant VP Admin Services Legal & General |
With SmartAction’s attractive price model and innovative approach, we were able to create a truly effortless experience. Testimonial By Kris Wong |
|
Dr Stephen Shaya CEO J&B Medical Supply |
SmartAction has been a long-term partner and has allowed us to automate many of our simple to medium complexity calls, freeing up our human resources to focus on more value-added activities. Testimonial By Dr Stephen Shaya |
Live Demo — ICMI: SmartAction AI Virtual Agent in Action
Frequently Asked Questions (FAQ)
What buyers ask before choosing Capacity
What is Capacity?
SmartAction is a Conversational Intelligence tool that provides artificial intelligence-based services to businesses across diverse industries including financial services, healthcare, insurance, retail, travel and hospitality and utilities. It’s an AI-powered virtual agent solution for contact centers over voice, chat, and SMS. It helps to improve ROI, scale best practices and enhance customer relationships.
SmartAction supports with a custom solution for the brands based on the business requirements matched with the best practices. It also develops the AI-Powered Virtual Agent and integrates it with the existing data systems and telephony.
Some of its features include natural language processing (NLP) to mimic live agent behavior, unlimited usage (scalability), changes, tweaks, and edits to conversation flows, ongoing tuning, improvements, maintenance and 24/7 Support.
What is Capacity used for?
What are the top features of Capacity?
What are Capacity alternatives?
Where is Capacity located?
Peers used Capacity for helpdesk management and customer feedback management
Capacity Competitors
Capacity Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (227) |
| Analytics | Read Reviews (64) |
| Custom Reports | Read Reviews (35) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (227) |
| Analytics | Read Reviews (64) |
| Custom Reports | Read Reviews (35) |
Software Failure Risk Guidance
?for Capacity
Overall Risk Meter
Top Failure Risks for Capacity
Capacity News
Lucy 2.1 - Real-Time Video Transformation by Decart
Lucy.ai has launched Lucy 2.1, a real-time video editing model that enables live video transformations with text-like controls. It supports virtual try-on, product placement, and scene editing at 30fps with near-zero latency. Lucy 2.1 is designed for industries like commerce, advertising, and real estate, offering features such as real-time product placement and virtual staging.
Lucy 2.5 - Real-Time Video Editing by Decart
Lucy.ai has launched Lucy 2.5, a real-time video editing model available on fal. It allows for live video transformations, including character swaps, product placements, and scene restyling at 30fps. The model supports applications in live shopping, advertising, and gaming, offering a programmable medium for interactive experiences.
Lucy 2.5 Real-Time AI Video Editing: Decart's 40ms Live ...
Lucy.ai has launched Lucy 2.5, a real-time AI video editing tool that transforms live streams with sub-40ms latency. It integrates seamlessly with existing broadcast setups via WebRTC, offering eight editing modes for applications like virtual avatars and live commerce. This tool is unique for its real-time capabilities, distinguishing it from traditional offline video editing solutions.
Decart ships Lucy 2.5 for live video edits with sub-40ms latency ...
Decart has launched Lucy 2.5, a real-time video editing tool that allows live edits with sub-40ms latency and 100FPS continuous generation. It enables users to add, swap, or remove content in streaming video, enhancing applications like ecommerce virtual try-ons and live product placements. The tool is positioned as a programmable medium for dynamic video content.
Capacity Profile
Company Name
Company Website
https://capacity.com/HQ Location
6465 Wayzata Blvd, Minneapolis, Minnesota 55426, US
Employees
11-50
Social
Financials
SERIES A
