SmartAction Overview
This is a summary of the comprehensive capabilities and benefits of SmartAction based on over 733 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
SmartAction, U-Analyze, Zoom Virtual Agent, Liveperson Chatbots, Chatbot, etc., all belong to a category of solutions that help Chatbot. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if SmartAction is right for your needs? Our Cuspera AI engine can evaluate how SmartAction fits your specific business needs, industry, and context. Get your personalized assessment report today.
SmartAction supports business activities such as:
- Helpdesk Management
- Customer Feedback Management
- Engagement Management
- Order Management
- Rating And Review Management
SmartAction can help you with many business goals, such as Enhance Customer Relationships, Improve ROI, Acquire Customers, Scale Best Practices, Increase Sales & Revenue, etc. It can help manage these activities if you use Phone Calls Omnichannel Promotions etc. for these needs. As a solution, SmartAction's capabilities include Personalization, Rewards, Gamification, etc.
SmartAction Consumer Services Vertical is its biggest customer base.
Reviews
"With SmartAction’s attractive price model and innovative approach, we were able to create a truly effortless experience. " - Kris Wong
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well SmartAction solved their Chatbot needs. Cuspera uses 733 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Chatbot needs.
Business Priorities
Enhance Customer Relationships and Improve ROI are the most popular business priorities peers achieved using SmartAction.
Use Cases
Peers recommend Helpdesk Management , Customer Feedback Management , Engagement Management , as the business use cases that they have been most satisfied while using SmartAction.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Helpdesk Management with Phone Calls and Omnichannel |
3.49/5 ★ |
"...A collection of resources to help you learn more about SmartAction and Call Center Automation; including articles from our blog and newsfeed, webinars, case studies, client testimonials, and more. ..." SmartAction |
| Customer Feedback Management with Promotions and Phone Calls |
4.71/5 ★ |
"...Most importantly, by providing their customers with a better care experience, their Net Promoter Score improved by 17%! ..." Case Study Purchasing Power |
| measuring customer satisfaction |
4.51/5 ★ |
"...DSW Drives 30% CSAT Improvement with AI-Powered Virtual Agents RE TAIL INDUSTRY SmartAction www.smartaction.ai | info@smartaction.ai..." Case Study DSW |
| measuring net promoter score |
4.50/5 ★ |
"...Most importantly, by providing their customers with a better care experience, their Net Promoter Score improved by 17%! ..." Case Study Purchasing Power |
| Engagement Management |
4.53/5 ★ |
"...Engagement Rate. ..." TechStyle Handles Volume Spikes With AI-Powered Virtual Agents |
| engaging and following up |
4.37/5 ★ |
"...Solution Purchasing Power partnered with SmartAction to develop an AI-Powered Virtual Agent to engage customers with an easy and efficient conversation...." Case Study Purchasing Power |
| PEER EXPERIENCES | |
|---|---|
| Helpdesk Management with Phone Calls and Omnichannel |
3.49/5 ★ |
"...A collection of resources to help you learn more about SmartAction and Call Center Automation; including articles from our blog and newsfeed, webinars, case studies, client testimonials, and more. ..." SmartAction |
|
| Customer Feedback Management with Promotions and Phone Calls |
4.71/5 ★ |
"...Most importantly, by providing their customers with a better care experience, their Net Promoter Score improved by 17%! ..." Case Study Purchasing Power |
|
| measuring customer satisfaction |
4.71/5 ★ |
| measuring net promoter score |
4.71/5 ★ |
| Engagement Management |
4.53/5 ★ |
"...Engagement Rate. ..." TechStyle Handles Volume Spikes With AI-Powered Virtual Agents |
|
| engaging and following up |
4.53/5 ★ |
19+ more Business Use Cases
Our AI advisor, Wyz, harnessed 733 insights from peers and experts to help you assess how these SmartAction use cases fit your Chatbot needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
With SmartAction’s attractive price model and innovative approach, we were able to create a truly effortless experience. Testimonial By Kris Wong |
|
I am blown away by your responsiveness and open communication. Testimonial By Stephanie Lemar |
|
Our customers love our advanced self-service capabilities over voice and chat, and we couldn’t be happier with the partnership. Testimonial By Aarde Cosseboom |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Kris Wong Assistant VP Admin Services Legal & General |
With SmartAction’s attractive price model and innovative approach, we were able to create a truly effortless experience. Testimonial By Kris Wong |
|
Stephanie Lemar Manager Customer Engagement & Support Choice Hotels |
I am blown away by your responsiveness and open communication. Testimonial By Stephanie Lemar |
|
Aarde Cosseboom Director GMS Technology TechStyle Fashion Group |
Our customers love our advanced self-service capabilities over voice and chat, and we couldn’t be happier with the partnership. Testimonial By Aarde Cosseboom |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study Purchasing PowerRead More |
|
|
Case Study DSWRead More |
|
|
Case Study Choice HotelsRead More |
Frequently Asked Questions(FAQ)
for SmartAction
What is SmartAction?
What is SmartAction used for?
What are the top features of SmartAction?
What are SmartAction alternatives?
Where is SmartAction located?
Popular Business Setting
for SmartAction
Top Industries
- Consumer Services
Popular in
- Enterprise
Peers used SmartAction to Enhance customer relationships and Improve ROI
SmartAction Alternatives
Peer and Expert Opinion on Features
for SmartAction
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (9) |
| Rewards | Read Reviews (9) |
| Gamification | Read Reviews (9) |
| Recording | Read Reviews (7) |
| bot | Read Reviews (6) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (9) |
| Rewards | Read Reviews (9) |
| Gamification | Read Reviews (9) |
| Recording | Read Reviews (7) |
| bot | Read Reviews (6) |
IT and Other Capabilities
for SmartAction
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (26) |
| Data Export | Read Reviews (11) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (26) |
| Data Export | Read Reviews (11) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (110) |
| Chat Support | Read Reviews (16) |
| Phone Support | Read Reviews (16) |
| Email Support | Read Reviews (10) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (110) |
| Chat Support | Read Reviews (16) |
| Phone Support | Read Reviews (16) |
| Email Support | Read Reviews (10) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (227) |
| Analytics | Read Reviews (64) |
| Custom Reports | Read Reviews (35) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (227) |
| Analytics | Read Reviews (64) |
| Custom Reports | Read Reviews (35) |
Software Failure Risk Guidance
?for SmartAction
Overall Risk Meter
Top Failure Risks for SmartAction
Vendor Profile Details
Company Name
SmartAction
Company Website
https://www.smartaction.ai/HQ Location
300 Continental Blvd. Suite 350 El Segundo, CA 90245, US
Employees
51-100
Social
Financials
PRIVATE
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