Customer stories
Product Business Settings
SmartAction is popular in Consumer Services industry and is widely used by Enterprise.
SmartAction Product Overview
Capacity's Intelligent Virtual Agents streamline customer interactions by reducing wait times and enhancing responsiveness. These AI-driven agents deliver instant answers and perform smart actions, improving customer satisfaction and loyalty. With capabilities such as AI-powered SMS and faster call resolutions, businesses can maintain brand reputation and regain control of communication channels. Trusted by over 19,000 organizations, this solution supports efficient self-service, leading to happier customers and more efficient support workflows.
How satisfied the customers are with SmartAction use-cases
Reviews
"With our Virtual Agent, we have been able to provide our clients with cost-effective ways to collect patient-pay receivables without the cost of additional headcount." - Jennifer Leon
"SmartAction has been our partner every single step of the way, and they have been nothing but fantastic to work with." - Tim Harpe
SmartAction Customer Insights, Testimonials and Case Studies
How does SmartAction address your Helpdesk Management Challenges?
How does SmartAction facilitate Customer Feedback Management?
How does SmartAction facilitate Engagement Management?
How can SmartAction enhance your Order Management process?
How does SmartAction address your Rating And Review Management Challenges?
What is SmartAction?
SmartAction is a Conversational Intelligence tool that provides artificial intelligence-based services to businesses across diverse industries including financial services, healthcare, insurance, retail, travel and hospitality and utilities. It’s an AI-powered virtual agent solution for contact centers over voice, chat, and SMS. It helps to improve ROI, scale best practices and enhance customer relationships.
SmartAction supports with a custom solution for the brands based on the business requirements matched with the best practices. It also develops the AI-Powered Virtual Agent and integrates it with the existing data systems and telephony.
Some of its features include natural language processing (NLP) to mimic live agent behavior, unlimited usage (scalability), changes, tweaks, and edits to conversation flows, ongoing tuning, improvements, maintenance and 24/7 Support.
What is SmartAction used for?
What are the top features of SmartAction?
What are SmartAction alternatives?
Where is SmartAction located?
11 buyers and buying teams have used Cuspera to assess how well SmartAction solved their Chatbot needs. Cuspera uses 733 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Chatbot needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
With our Virtual Agent, we have been able to provide our clients with cost-effective ways to collect patient-pay receivables without the cost of additional headcount. Testimonial By Jennifer Leon |
|
SmartAction has been our partner every single step of the way, and they have been nothing but fantastic to work with. Testimonial By Tim Harpe |
|
With SmartAction’s attractive price model and innovative approach, we were able to create a truly effortless experience. Testimonial By Kris Wong |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Jennifer Leon Vice President, Brightree Patient Collections Brightree |
With our Virtual Agent, we have been able to provide our clients with cost-effective ways to collect patient-pay receivables without the cost of additional headcount. Testimonial By Jennifer Leon |
|
Tim Harpe Director of Customer Operations DSW |
SmartAction has been our partner every single step of the way, and they have been nothing but fantastic to work with. Testimonial By Tim Harpe |
|
Kris Wong Assistant VP Admin Services Legal & General |
With SmartAction’s attractive price model and innovative approach, we were able to create a truly effortless experience. Testimonial By Kris Wong |
Live Demo — ICMI: SmartAction AI Virtual Agent in Action
Peers used SmartAction for helpdesk management and customer feedback management
SmartAction Competitors
SmartAction Features
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| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (227) |
| Analytics | Read Reviews (64) |
| Custom Reports | Read Reviews (35) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (227) |
| Analytics | Read Reviews (64) |
| Custom Reports | Read Reviews (35) |
Software Failure Risk Guidance
?for SmartAction
Overall Risk Meter
Top Failure Risks for SmartAction
SmartAction LLC Profile
Company Name
SmartAction LLC
Company Website
//smartaction.aiHQ Location
300 Continental Blvd. Suite 350 El Segundo, CA 90245, US
Employees
51-100
Social
Financials
PRIVATE
