SmartAction Overview

SmartAction is a Conversational Intelligence tool that provides artificial intelligence-based services to businesses across diverse industries including financial services, healthcare, insurance, retail, travel and hospitality and utilities. It’s an AI-powered virtual agent solution for contact centers over voice, chat, and SMS. It helps to improve ROI, scale best practices and enhance customer relationships.

SmartAction supports with a custom solution for the brands based on the business requirements matched with the best practices. It also develops the AI-Powered Virtual Agent and integrates it with the existing data systems and telephony.

Some of its features include natural language processing (NLP) to mimic live agent behavior, unlimited usage (scalability), changes, tweaks, and edits to conversation flows, ongoing tuning, improvements, maintenance and 24/7 Support.

Cuspera Reviews

11 buyers and buying teams have used Cuspera to assess how well SmartAction solved their Chatbot needs. Cuspera uses 733 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Chatbot needs.

Business Priorities

Enhance Customer Relationships and Improve ROI are the most popular business priorities peers achieved using SmartAction.

Other priorities:

  • Acquire Customers
  • Scale Best Practices
  • Increase Sales & Revenue
  • Improve Brand Engagement
  • Improve Efficiency
See all business priorities See less business priorities

Use Cases

Peers recommend Helpdesk Management , Customer Feedback Management , Engagement Management , as the business use cases that they have been most satisfied while using SmartAction.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Helpdesk Management with Phone Calls and Omnichannel

3.49/5

Read Reviews (28)

"...Overwhelming and heavy spikes in call center volume coinciding with billing cycle...." TechStyle Handles Volume Spikes With AI-Powered Virtual Agents
Customer Feedback Management with Promotions and Phone Calls

4.71/5

Read Reviews (16)

"...DSW Drives 30% CSAT Improvement with AI-Powered Virtual Agents RE TAIL INDUSTRY SmartAction www.smartaction.ai | info@smartaction.ai..." Case Study DSW
measuring customer satisfaction

4.51/5

Read Reviews (8)

"...DSW Drives 30% CSAT Improvement with AI-Powered Virtual Agents RE TAIL INDUSTRY SmartAction www.smartaction.ai | info@smartaction.ai..."
measuring net promoter score

4.50/5

Read Reviews (7)

"...Most importantly, by providing their customers with a better care experience, their Net Promoter Score improved by 17%! ..."
Engagement Management

4.53/5

Read Reviews (15)

"...Success by the Numbers 94% Engagement Rate 75% Success Rate $1.1 M Savings in One Year Challenges Solutions Results Overwhelming and heavy spikes in contact center volume coinciding with billing cycle ..." Case Study TechStyle Fashion Group
engaging and following up

4.37/5

Read Reviews (11)

"...Success by the Numbers 94% Engagement Rate 75% Success Rate $1.1 M Savings in One Year Challenges Solutions Results Overwhelming and heavy spikes in contact center volume coinciding with billing cycle ..."
PEER EXPERIENCES
Helpdesk Management with Phone Calls and Omnichannel

3.49/5

Read Reviews (28)

"...Overwhelming and heavy spikes in call center volume coinciding with billing cycle...." TechStyle Handles Volume Spikes With AI-Powered Virtual Agents
Customer Feedback Management with Promotions and Phone Calls

4.71/5

Read Reviews (16)

"...DSW Drives 30% CSAT Improvement with AI-Powered Virtual Agents RE TAIL INDUSTRY SmartAction www.smartaction.ai | info@smartaction.ai..." Case Study DSW
measuring customer satisfaction

4.71/5

Read Reviews (8)

measuring net promoter score

4.71/5

Read Reviews (7)

Engagement Management

4.53/5

Read Reviews (15)

"...Success by the Numbers 94% Engagement Rate 75% Success Rate $1.1 M Savings in One Year Challenges Solutions Results Overwhelming and heavy spikes in contact center volume coinciding with billing cycle ..." Case Study TechStyle Fashion Group
engaging and following up

4.53/5

Read Reviews (11)

19+ more Business Use Cases

Our AI advisor, Wyz, harnessed 733 insights from peers and experts to help you assess how these SmartAction use cases fit your Chatbot needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Kris Wong

Assistant VP Admin Services

Legal & General

With SmartAction’s attractive price model and innovative approach, we were able to create a truly effortless experience. Testimonial By Kris Wong

Tim Harpe

Director of Customer Operations

DSW

SmartAction has been our partner every single step of the way, and they have been nothing but fantastic to work with. Testimonial By Tim Harpe

Stephanie Lemar

Manager Customer Engagement & Support

Choice Hotels

I am blown away by your responsiveness and open communication. Testimonial By Stephanie Lemar
CUSTOMERS TESTIMONIALS

Kris Wong

Assistant VP Admin Services

Legal & General

With SmartAction’s attractive price model and innovative approach, we were able to create a truly effortless experience. Testimonial By Kris Wong

Tim Harpe

Director of Customer Operations

DSW

SmartAction has been our partner every single step of the way, and they have been nothing but fantastic to work with. Testimonial By Tim Harpe

Stephanie Lemar

Manager Customer Engagement & Support

Choice Hotels

I am blown away by your responsiveness and open communication. Testimonial By Stephanie Lemar

Case Studies

COMPANY CASE STUDIES
Case Study Brightree

Brightree Drives $1.88m in Patient Collections with AI-Powered Virtual Agents

Read More
Case Study Choice Hotels

From Skeptic to Believer: The Choice Hotels Story on AI-powered Virtual Agents for Voice

Read More
Case Study Penske

Penske Streamlines Truck Rental Confirmations with AI-Powered Virtual Agent

Read More

Frequently Asked Questions(FAQ)

for SmartAction

What is SmartAction?

SmartAction is a Conversational Intelligence tool that provides artificial intelligence-based services to businesses across diverse industries including financial services, healthcare, insurance, retail, travel and hospitality and utilities. It’s an AI-powered virtual agent solution for contact centers over voice, chat, and SMS. It helps to improve ROI, scale best practices and enhance customer relationships.

What is SmartAction used for?

SmartAction is a Chatbot Software mainly used by its customers to Enhance Customer Relationships and Improve ROI by Helpdesk Management, Customer Feedback Management and Engagement Management .

What are the top features of SmartAction?

Personalization, Rewards and Gamification are some of the top features of SmartAction.

What are SmartAction alternatives?

U-Analyze, Solvvy Conversational Intelligence Platform, Liveperson Chatbots and Chatbot are popular alternatives for SmartAction.

Where is SmartAction located?

SmartAction is headquartered at 300 Continental Blvd. Suite 350 El Segundo, CA 90245, US.

Popular Business Setting

for SmartAction

Top Industries

  • Consumer Services

Popular in

  • Enterprise

Peers used SmartAction to Enhance customer relationships and Improve ROI

Peer and Expert Opinion on Features

for SmartAction

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Personalization

4.28/5

Read Reviews (9)
Rewards

4.59/5

Read Reviews (9)
Gamification

4.59/5

Read Reviews (9)
Recording

4.31/5

Read Reviews (7)
bot

4.28/5

Read Reviews (6)
FEATURES RATINGS AND REVIEWS
Personalization

4.28/5

Read Reviews (9)
Rewards

4.59/5

Read Reviews (9)
Gamification

4.59/5

Read Reviews (9)
Recording

4.31/5

Read Reviews (7)
bot

4.28/5

Read Reviews (6)

IT and Other Capabilities

for SmartAction

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.74/5

Read Reviews (26)
Data Export

4.53/5

Read Reviews (11)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.74/5

Read Reviews (26)
Data Export

4.53/5

Read Reviews (11)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.69/5

Read Reviews (110)
Chat Support

4.30/5

Read Reviews (16)
Phone Support

4.17/5

Read Reviews (16)
Email Support

4.08/5

Read Reviews (10)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.69/5

Read Reviews (110)
Chat Support

4.30/5

Read Reviews (16)
Phone Support

4.17/5

Read Reviews (16)
Email Support

4.08/5

Read Reviews (10)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.56/5

Read Reviews (227)
Analytics

4.62/5

Read Reviews (64)
Custom Reports

4.33/5

Read Reviews (35)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.56/5

Read Reviews (227)
Analytics

4.62/5

Read Reviews (64)
Custom Reports

4.33/5

Read Reviews (35)

Software Failure Risk Guidance

?

for SmartAction

Overall Risk Meter

Low Medium High

Top Failure Risks for SmartAction

Vendor Profile Details

Company Name

SmartAction

Company Website

https://www.smartaction.ai/

HQ Location

300 Continental Blvd. Suite 350 El Segundo, CA 90245, US

Employees

51-100

Social