SmartAction Overview
SmartAction is a Conversational Intelligence tool that provides artificial intelligence-based services to businesses across diverse industries including financial services, healthcare, insurance, retail, travel and hospitality and utilities. It’s an AI-powered virtual agent solution for contact centers over voice, chat, and SMS. It helps to improve ROI, scale best practices and enhance customer relationships.
SmartAction supports with a custom solution for the brands based on the business requirements matched with the best practices. It also develops the AI-Powered Virtual Agent and integrates it with the existing data systems and telephony.
Some of its features include natural language processing (NLP) to mimic live agent behavior, unlimited usage (scalability), changes, tweaks, and edits to conversation flows, ongoing tuning, improvements, maintenance and 24/7 Support.
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well SmartAction solved their Chatbot needs. Cuspera uses 733 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Chatbot needs.
Business Priorities
Enhance Customer Relationships and Improve ROI are the most popular business priorities peers achieved using SmartAction.
Use Cases
Peers recommend Helpdesk Management , Customer Feedback Management , Engagement Management , as the business use cases that they have been most satisfied while using SmartAction.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Helpdesk Management with Phone Calls and Omnichannel |
3.49/5 ★ |
"...Overwhelming and heavy spikes in call center volume coinciding with billing cycle...." TechStyle Handles Volume Spikes With AI-Powered Virtual Agents |
| Customer Feedback Management with Promotions and Phone Calls |
4.71/5 ★ |
"...In addition, AAA clubs strive to maintain high Customer Satisfaction (CSAT) scores with quick and easy service...." Case Study AAA |
| measuring customer satisfaction |
4.51/5 ★ |
"...In addition, AAA clubs strive to maintain high Customer Satisfaction (CSAT) scores with quick and easy service...." Case Study AAA |
| measuring net promoter score |
4.50/5 ★ |
"...Most importantly, by providing their customers with a better care experience, their Net Promoter Score improved by 17%! ..." Case Study Purchasing Power |
| Engagement Management |
4.53/5 ★ |
"...Out of 5.0 66% 50% 550K Decrease in Cost Per Call Reduction in Hold Times Automated Calls/Month Challenges Solutions Results Unpredictable weather resulted in call volume spikes that made staffing difficult Long queues and hold times for stranded motorists needing urgent help AI-powered virtual agents trained to handle every incoming emergency roadside assistance request Omnichannel support enables stranded motorists to engage on the channel of their choice Reduced operating expenses by 66% CSAT scores of 4.5 out of 5 equivalent to live agents Scalable virtual agents available 24/7..." Case Study AAA |
| engaging and following up |
4.37/5 ★ |
"...SmartAction developed a Virtual Assistant to contact thousands of patients per day to remind them of upcoming or overdue payments and allow them a one-stop shop to negotiate or settle their account in natural language all without the need to engage a live agent...." Case Study Brightree |
| PEER EXPERIENCES | |
|---|---|
| Helpdesk Management with Phone Calls and Omnichannel |
3.49/5 ★ |
"...Overwhelming and heavy spikes in call center volume coinciding with billing cycle...." TechStyle Handles Volume Spikes With AI-Powered Virtual Agents |
|
| Customer Feedback Management with Promotions and Phone Calls |
4.71/5 ★ |
"...In addition, AAA clubs strive to maintain high Customer Satisfaction (CSAT) scores with quick and easy service...." Case Study AAA |
|
| measuring customer satisfaction |
4.71/5 ★ |
| measuring net promoter score |
4.71/5 ★ |
| Engagement Management |
4.53/5 ★ |
"...Out of 5.0 66% 50% 550K Decrease in Cost Per Call Reduction in Hold Times Automated Calls/Month Challenges Solutions Results Unpredictable weather resulted in call volume spikes that made staffing difficult Long queues and hold times for stranded motorists needing urgent help AI-powered virtual agents trained to handle every incoming emergency roadside assistance request Omnichannel support enables stranded motorists to engage on the channel of their choice Reduced operating expenses by 66% CSAT scores of 4.5 out of 5 equivalent to live agents Scalable virtual agents available 24/7..." Case Study AAA |
|
| engaging and following up |
4.53/5 ★ |
19+ more Business Use Cases
Our AI advisor, Wyz, harnessed 733 insights from peers and experts to help you assess how these SmartAction use cases fit your Chatbot needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
With SmartAction’s attractive price model and innovative approach, we were able to create a truly effortless experience. Testimonial By Kris Wong |
|
With our Virtual Agent, we have been able to provide our clients with cost-effective ways to collect patient-pay receivables without the cost of additional headcount. Testimonial By Jennifer Leon |
|
We knew we needed experts for Conversational AI, which is why we partnered with SmartAction. Testimonial By Tiffany Anderson |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Kris Wong Assistant VP Admin Services Legal & General |
With SmartAction’s attractive price model and innovative approach, we were able to create a truly effortless experience. Testimonial By Kris Wong |
|
Jennifer Leon Vice President, Brightree Patient Collections Brightree |
With our Virtual Agent, we have been able to provide our clients with cost-effective ways to collect patient-pay receivables without the cost of additional headcount. Testimonial By Jennifer Leon |
|
Tiffany Anderson Director CX Process/Initiatives Purchasing Power |
We knew we needed experts for Conversational AI, which is why we partnered with SmartAction. Testimonial By Tiffany Anderson |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study Purchasing PowerRead More |
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Case Study Choice HotelsRead More |
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Case Study PenskeRead More |
Frequently Asked Questions(FAQ)
for SmartAction
What is SmartAction?
What is SmartAction used for?
What are the top features of SmartAction?
What are SmartAction alternatives?
Where is SmartAction located?
Popular Business Setting
for SmartAction
Top Industries
- Consumer Services
Popular in
- Enterprise
Peers used SmartAction to Enhance customer relationships and Improve ROI
SmartAction Alternatives
Peer and Expert Opinion on Features
for SmartAction
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (9) |
| Rewards | Read Reviews (9) |
| Gamification | Read Reviews (9) |
| Recording | Read Reviews (7) |
| bot | Read Reviews (6) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (9) |
| Rewards | Read Reviews (9) |
| Gamification | Read Reviews (9) |
| Recording | Read Reviews (7) |
| bot | Read Reviews (6) |
IT and Other Capabilities
for SmartAction
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (26) |
| Data Export | Read Reviews (11) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (26) |
| Data Export | Read Reviews (11) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (110) |
| Chat Support | Read Reviews (16) |
| Phone Support | Read Reviews (16) |
| Email Support | Read Reviews (10) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (110) |
| Chat Support | Read Reviews (16) |
| Phone Support | Read Reviews (16) |
| Email Support | Read Reviews (10) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (227) |
| Analytics | Read Reviews (64) |
| Custom Reports | Read Reviews (35) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (227) |
| Analytics | Read Reviews (64) |
| Custom Reports | Read Reviews (35) |
Software Failure Risk Guidance
?for SmartAction
Overall Risk Meter
Top Failure Risks for SmartAction
Vendor Profile Details
Company Name
SmartAction
Company Website
https://www.smartaction.ai/HQ Location
300 Continental Blvd. Suite 350 El Segundo, CA 90245, US
Employees
51-100
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