SmartAction Overview

SmartAction is a Conversational Intelligence tool that provides artificial intelligence-based services to businesses across diverse industries including financial services, healthcare, insurance, retail, travel and hospitality and utilities. It’s an AI-powered virtual agent solution for contact centers over voice, chat, and SMS. It helps to improve ROI, scale best practices and enhance customer relationships.

SmartAction supports with a custom solution for the brands based on the business requirements matched with the best practices. It also develops the AI-Powered Virtual Agent and integrates it with the existing data systems and telephony.

Some of its features include natural language processing (NLP) to mimic live agent behavior, unlimited usage (scalability), changes, tweaks, and edits to conversation flows, ongoing tuning, improvements, maintenance and 24/7 Support.

Cuspera Reviews

11 buyers and buying teams have used Cuspera to assess how well SmartAction solved their Chatbot needs. Cuspera uses 733 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Chatbot needs.

Business Priorities

Enhance Customer Relationships and Improve ROI are the most popular business priorities peers achieved using SmartAction.

Other priorities:

  • Acquire Customers
  • Scale Best Practices
  • Increase Sales & Revenue
  • Improve Brand Engagement
  • Improve Efficiency
See all business priorities See less business priorities

Use Cases

Peers recommend Helpdesk Management , Customer Feedback Management , Engagement Management , as the business use cases that they have been most satisfied while using SmartAction.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Helpdesk Management with Phone Calls and Omnichannel

3.49/5

Read Reviews (28)

"...Overwhelming and heavy spikes in call center volume coinciding with billing cycle...." TechStyle Handles Volume Spikes With AI-Powered Virtual Agents
Customer Feedback Management with Promotions and Phone Calls

4.71/5

Read Reviews (16)

"...In addition, AAA clubs strive to maintain high Customer Satisfaction (CSAT) scores with quick and easy service...." Case Study AAA
measuring customer satisfaction

4.51/5

Read Reviews (8)

"...In addition, AAA clubs strive to maintain high Customer Satisfaction (CSAT) scores with quick and easy service...."
measuring net promoter score

4.50/5

Read Reviews (7)

"...Most importantly, by providing their customers with a better care experience, their Net Promoter Score improved by 17%! ..."
Engagement Management

4.53/5

Read Reviews (15)

"...Out of 5.0 66% 50% 550K Decrease in Cost Per Call Reduction in Hold Times Automated Calls/Month Challenges Solutions Results Unpredictable weather resulted in call volume spikes that made staffing difficult Long queues and hold times for stranded motorists needing urgent help AI-powered virtual agents trained to handle every incoming emergency roadside assistance request Omnichannel support enables stranded motorists to engage on the channel of their choice Reduced operating expenses by 66% CSAT scores of 4.5 out of 5 equivalent to live agents Scalable virtual agents available 24/7..." Case Study AAA
engaging and following up

4.37/5

Read Reviews (11)

"...SmartAction developed a Virtual Assistant to contact thousands of patients per day to remind them of upcoming or overdue payments and allow them a one-stop shop to negotiate or settle their account in natural language all without the need to engage a live agent...."
PEER EXPERIENCES
Helpdesk Management with Phone Calls and Omnichannel

3.49/5

Read Reviews (28)

"...Overwhelming and heavy spikes in call center volume coinciding with billing cycle...." TechStyle Handles Volume Spikes With AI-Powered Virtual Agents
Customer Feedback Management with Promotions and Phone Calls

4.71/5

Read Reviews (16)

"...In addition, AAA clubs strive to maintain high Customer Satisfaction (CSAT) scores with quick and easy service...." Case Study AAA
measuring customer satisfaction

4.71/5

Read Reviews (8)

measuring net promoter score

4.71/5

Read Reviews (7)

Engagement Management

4.53/5

Read Reviews (15)

"...Out of 5.0 66% 50% 550K Decrease in Cost Per Call Reduction in Hold Times Automated Calls/Month Challenges Solutions Results Unpredictable weather resulted in call volume spikes that made staffing difficult Long queues and hold times for stranded motorists needing urgent help AI-powered virtual agents trained to handle every incoming emergency roadside assistance request Omnichannel support enables stranded motorists to engage on the channel of their choice Reduced operating expenses by 66% CSAT scores of 4.5 out of 5 equivalent to live agents Scalable virtual agents available 24/7..." Case Study AAA
engaging and following up

4.53/5

Read Reviews (11)

19+ more Business Use Cases

Our AI advisor, Wyz, harnessed 733 insights from peers and experts to help you assess how these SmartAction use cases fit your Chatbot needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Kris Wong

Assistant VP Admin Services

Legal & General

With SmartAction’s attractive price model and innovative approach, we were able to create a truly effortless experience. Testimonial By Kris Wong

Jennifer Leon

Vice President, Brightree Patient Collections

Brightree

With our Virtual Agent, we have been able to provide our clients with cost-effective ways to collect patient-pay receivables without the cost of additional headcount. Testimonial By Jennifer Leon

Tiffany Anderson

Director CX Process/Initiatives

Purchasing Power

We knew we needed experts for Conversational AI, which is why we partnered with SmartAction. Testimonial By Tiffany Anderson
CUSTOMERS TESTIMONIALS

Kris Wong

Assistant VP Admin Services

Legal & General

With SmartAction’s attractive price model and innovative approach, we were able to create a truly effortless experience. Testimonial By Kris Wong

Jennifer Leon

Vice President, Brightree Patient Collections

Brightree

With our Virtual Agent, we have been able to provide our clients with cost-effective ways to collect patient-pay receivables without the cost of additional headcount. Testimonial By Jennifer Leon

Tiffany Anderson

Director CX Process/Initiatives

Purchasing Power

We knew we needed experts for Conversational AI, which is why we partnered with SmartAction. Testimonial By Tiffany Anderson

Case Studies

COMPANY CASE STUDIES
Case Study Purchasing Power

Purchasing Power Achieves 17% Improvement in NPS with AI-Powered Virtual Agent

Read More
Case Study Choice Hotels

From Skeptic to Believer: The Choice Hotels Story on AI-powered Virtual Agents for Voice

Read More
Case Study Penske

Penske Streamlines Truck Rental Confirmations with AI-Powered Virtual Agent

Read More

Frequently Asked Questions(FAQ)

for SmartAction

What is SmartAction?

SmartAction is a Conversational Intelligence tool that provides artificial intelligence-based services to businesses across diverse industries including financial services, healthcare, insurance, retail, travel and hospitality and utilities. It’s an AI-powered virtual agent solution for contact centers over voice, chat, and SMS. It helps to improve ROI, scale best practices and enhance customer relationships.

What is SmartAction used for?

SmartAction is a Chatbot Software mainly used by its customers to Enhance Customer Relationships and Improve ROI by Helpdesk Management, Customer Feedback Management and Engagement Management .

What are the top features of SmartAction?

Personalization, Rewards and Gamification are some of the top features of SmartAction.

What are SmartAction alternatives?

U-Analyze, Solvvy Conversational Intelligence Platform, Liveperson Chatbots and Chatbot are popular alternatives for SmartAction.

Where is SmartAction located?

SmartAction is headquartered at 300 Continental Blvd. Suite 350 El Segundo, CA 90245, US.

Popular Business Setting

for SmartAction

Top Industries

  • Consumer Services

Popular in

  • Enterprise

Peers used SmartAction to Enhance customer relationships and Improve ROI

Peer and Expert Opinion on Features

for SmartAction

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Personalization

4.28/5

Read Reviews (9)
Rewards

4.59/5

Read Reviews (9)
Gamification

4.59/5

Read Reviews (9)
Recording

4.31/5

Read Reviews (7)
bot

4.28/5

Read Reviews (6)
FEATURES RATINGS AND REVIEWS
Personalization

4.28/5

Read Reviews (9)
Rewards

4.59/5

Read Reviews (9)
Gamification

4.59/5

Read Reviews (9)
Recording

4.31/5

Read Reviews (7)
bot

4.28/5

Read Reviews (6)

IT and Other Capabilities

for SmartAction

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.74/5

Read Reviews (26)
Data Export

4.53/5

Read Reviews (11)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.74/5

Read Reviews (26)
Data Export

4.53/5

Read Reviews (11)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.69/5

Read Reviews (110)
Chat Support

4.30/5

Read Reviews (16)
Phone Support

4.17/5

Read Reviews (16)
Email Support

4.08/5

Read Reviews (10)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.69/5

Read Reviews (110)
Chat Support

4.30/5

Read Reviews (16)
Phone Support

4.17/5

Read Reviews (16)
Email Support

4.08/5

Read Reviews (10)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.56/5

Read Reviews (227)
Analytics

4.62/5

Read Reviews (64)
Custom Reports

4.33/5

Read Reviews (35)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.56/5

Read Reviews (227)
Analytics

4.62/5

Read Reviews (64)
Custom Reports

4.33/5

Read Reviews (35)

Software Failure Risk Guidance

?

for SmartAction

Overall Risk Meter

Low Medium High

Top Failure Risks for SmartAction

Vendor Profile Details

Company Name

SmartAction

Company Website

https://www.smartaction.ai/

HQ Location

300 Continental Blvd. Suite 350 El Segundo, CA 90245, US

Employees

51-100

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