Product and Vendor News
Product Business Settings
Capacity is popular in Consumer Services industry and is widely used by Enterprise.
Capacity Product Overview
Capacity's Intelligent Virtual Agents streamline customer interactions by reducing wait times and enhancing responsiveness. These AI-driven agents deliver instant answers and perform smart actions, improving customer satisfaction and loyalty. With capabilities such as AI-powered SMS and faster call resolutions, businesses can maintain brand reputation and regain control of communication channels. Trusted by over 19,000 organizations, this solution supports efficient self-service, leading to happier customers and more efficient support workflows.
How satisfied the customers are with Capacity use-cases
Reviews
"SmartAction has been a long-term partner and has allowed us to automate many of our simple to medium complexity calls, freeing up our human resources to focus on more value-added activities." - Dr Stephen Shaya
"I am blown away by your responsiveness and open communication." - Stephanie Lemar
Capacity Customer Insights, Testimonials and Case Studies
How does Capacity facilitate Helpdesk Management?
How does Capacity facilitate Customer Feedback Management?
What solutions does Capacity provide for Engagement Management?
Why is Capacity the best choice for Order Management?
How does Capacity address your Rating And Review Management Challenges?
What is Capacity?
SmartAction is a Conversational Intelligence tool that provides artificial intelligence-based services to businesses across diverse industries including financial services, healthcare, insurance, retail, travel and hospitality and utilities. It’s an AI-powered virtual agent solution for contact centers over voice, chat, and SMS. It helps to improve ROI, scale best practices and enhance customer relationships.
SmartAction supports with a custom solution for the brands based on the business requirements matched with the best practices. It also develops the AI-Powered Virtual Agent and integrates it with the existing data systems and telephony.
Some of its features include natural language processing (NLP) to mimic live agent behavior, unlimited usage (scalability), changes, tweaks, and edits to conversation flows, ongoing tuning, improvements, maintenance and 24/7 Support.
What is Capacity used for?
What are the top features of Capacity?
What are Capacity alternatives?
Where is Capacity located?
11 buyers and buying teams have used Cuspera to assess how well Capacity solved their Chatbot needs. Cuspera uses 733 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Chatbot needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
SmartAction has been a long-term partner and has allowed us to automate many of our simple to medium complexity calls, freeing up our human resources to focus on more value-added activities. Testimonial By Dr Stephen Shaya |
|
I am blown away by your responsiveness and open communication. Testimonial By Stephanie Lemar |
|
With SmartAction’s attractive price model and innovative approach, we were able to create a truly effortless experience. Testimonial By Kris Wong |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Dr Stephen Shaya CEO J&B Medical Supply |
SmartAction has been a long-term partner and has allowed us to automate many of our simple to medium complexity calls, freeing up our human resources to focus on more value-added activities. Testimonial By Dr Stephen Shaya |
|
Stephanie Lemar Manager Customer Engagement & Support Choice Hotels |
I am blown away by your responsiveness and open communication. Testimonial By Stephanie Lemar |
|
Kris Wong Assistant VP Admin Services Legal & General |
With SmartAction’s attractive price model and innovative approach, we were able to create a truly effortless experience. Testimonial By Kris Wong |
Live Demo — ICMI: SmartAction AI Virtual Agent in Action
Peers used Capacity for helpdesk management and customer feedback management
Capacity Competitors
Capacity Features
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| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (227) |
| Analytics | Read Reviews (64) |
| Custom Reports | Read Reviews (35) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (227) |
| Analytics | Read Reviews (64) |
| Custom Reports | Read Reviews (35) |
Software Failure Risk Guidance
?for Capacity
Overall Risk Meter
Top Failure Risks for Capacity
Capacity News
Capacity Profile
Company Name
Capacity
Company Website
https://capacity.com/HQ Location
6465 Wayzata Blvd, Minneapolis, Minnesota 55426, US
Employees
11-50
Social
Financials
SERIES A
