SmartAction Product Overview
Capacity's Intelligent Virtual Agents streamline customer interactions by reducing wait times and enhancing responsiveness. These AI-driven agents deliver instant answers and perform smart actions, improving customer satisfaction and loyalty. With capabilities such as AI-powered SMS and faster call resolutions, businesses can maintain brand reputation and regain control of communication channels. Trusted by over 19,000 organizations, this solution supports efficient self-service, leading to happier customers and more efficient support workflows.
Key Insights
SmartAction offers an AI-powered virtual agent for call centers that automates conversations traditionally handled by live agents across various channels. The platform uses conversational AI to manage interactions over voice, chat, and text, addressing challenges like high call volume and long wait times. However, the platform's limited availability of pre-built KPIs for custom implementations may hinder performance tracking.
SmartAction's customer feedback management capabilities enhance customer care experiences. This results in increased Net Promoter Scores and Customer Satisfaction scores. These improvements are achieved through automated solutions that reduce agent handle times and live agent call volume.
Customer stories
Product Business Settings
SmartAction is popular in Consumer Services industry and is widely used by Enterprise.
How satisfied the customers are with SmartAction use-cases
Reviews
"With our Virtual Agent, we have been able to provide our clients with cost-effective ways to collect patient-pay receivables without the cost of additional headcount." - Jennifer Leon
"We knew we needed experts for Conversational AI, which is why we partnered with SmartAction." - Tiffany Anderson
SmartAction Customer Insights, Testimonials and Case Studies
What Are the key features of SmartAction for Helpdesk Management?
How efficiently Does SmartAction manage your Customer Feedback Management?
How can SmartAction enhance your Engagement Management process?
What solutions does SmartAction provide for Order Management?
What benefits does SmartAction offer for Rating And Review Management?
What is SmartAction?
SmartAction is a Conversational Intelligence tool that provides artificial intelligence-based services to businesses across diverse industries including financial services, healthcare, insurance, retail, travel and hospitality and utilities. It’s an AI-powered virtual agent solution for contact centers over voice, chat, and SMS. It helps to improve ROI, scale best practices and enhance customer relationships.
SmartAction supports with a custom solution for the brands based on the business requirements matched with the best practices. It also develops the AI-Powered Virtual Agent and integrates it with the existing data systems and telephony.
Some of its features include natural language processing (NLP) to mimic live agent behavior, unlimited usage (scalability), changes, tweaks, and edits to conversation flows, ongoing tuning, improvements, maintenance and 24/7 Support.
What is SmartAction used for?
What are the top features of SmartAction?
What are SmartAction alternatives?
Where is SmartAction located?
11 buyers and buying teams have used Cuspera to assess how well SmartAction solved their Chatbot needs. Cuspera uses 733 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Chatbot needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
With our Virtual Agent, we have been able to provide our clients with cost-effective ways to collect patient-pay receivables without the cost of additional headcount. Testimonial By Jennifer Leon |
|
We knew we needed experts for Conversational AI, which is why we partnered with SmartAction. Testimonial By Tiffany Anderson |
|
SmartAction has been a long-term partner and has allowed us to automate many of our simple to medium complexity calls, freeing up our human resources to focus on more value-added activities. Testimonial By Dr Stephen Shaya |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Jennifer Leon Vice President, Brightree Patient Collections Brightree |
With our Virtual Agent, we have been able to provide our clients with cost-effective ways to collect patient-pay receivables without the cost of additional headcount. Testimonial By Jennifer Leon |
|
Tiffany Anderson Director CX Process/Initiatives Purchasing Power |
We knew we needed experts for Conversational AI, which is why we partnered with SmartAction. Testimonial By Tiffany Anderson |
|
Dr Stephen Shaya CEO J&B Medical Supply |
SmartAction has been a long-term partner and has allowed us to automate many of our simple to medium complexity calls, freeing up our human resources to focus on more value-added activities. Testimonial By Dr Stephen Shaya |
Live Demo — ICMI: SmartAction AI Virtual Agent in Action
Peers used SmartAction for helpdesk management and customer feedback management
SmartAction Competitors
SmartAction Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (227) |
| Analytics | Read Reviews (64) |
| Custom Reports | Read Reviews (35) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (227) |
| Analytics | Read Reviews (64) |
| Custom Reports | Read Reviews (35) |
Software Failure Risk Guidance
?for SmartAction
Overall Risk Meter
Top Failure Risks for SmartAction
SmartAction LLC Profile
Company Name
SmartAction LLC
Company Website
//smartaction.aiHQ Location
300 Continental Blvd. Suite 350 El Segundo, CA 90245, US
Employees
51-100
Social
Financials
PRIVATE
