Capacity Overview
Capacity's Intelligent Virtual Agents streamline customer interactions by reducing wait times and enhancing responsiveness. These AI-driven agents deliver instant answers and perform smart actions, improving customer satisfaction and loyalty. With capabilities such as AI-powered SMS and faster call resolutions, businesses can maintain brand reputation and regain control of communication channels. Trusted by over 19,000 organizations, this solution supports efficient self-service, leading to happier customers and more efficient support workflows.
Use Cases
Customers recommend Helpdesk Management, Customer Feedback Management, Engagement Management, as the business use cases that they have been most satisfied with while using Capacity.
Business Priorities
Enhance Customer Relationships and Improve ROI are the most popular business priorities that customers and associates have achieved using Capacity.
Capacity Use-Cases and Business Priorities: Customer Satisfaction Data
Capacity works with different mediums / channels such as Phone Calls. Omnichannel. Promotions etc.
Capacity's features include Personalization, Rewards, Gamification, etc. and Capacity support capabilities include 24/7 Support, AI Powered, Chat Support, etc. also Capacity analytics capabilities include Analytics, and Custom Reports.
Reviews
"We knew we needed experts for Conversational AI, which is why we partnered with SmartAction." - Tiffany Anderson
Peer review evidence (same sources as the product rating summary)
"...SmartAction provides AI-powered virtual agents for call centers to automate conversations traditionally handled by live agents over voice, chat, and text...." Virtual Agent News
"...Most importantly, by providing their customers with a better care experience, their Net Promoter Score improved by 17%! ..." Case Study Purchasing Power
"...Solution Purchasing Power partnered with SmartAction to develop an AI-Powered Virtual Agent to engage customers with an easy and efficient conversation...." Case Study Purchasing Power
Capacity, Chatbot, Zoom Virtual Agent, Liveperson AI Chatbot, SmatBot, etc., all belong to a category of solutions that help Chatbot. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
SmartAction's AI-powered virtual agents assist customers effectively over voice, chat, and text. They emulate the performance of top live agents.
Popular Business Setting
for Capacity
Top Industries
- Consumer Services
Popular in
- Enterprise
Capacity is popular in Consumer Services, and is widely used by Enterprise,
Capacity Customer wins, Customer success stories, Case studies
How efficiently Does Capacity manage your Helpdesk Management?
What solutions does Capacity provide for Customer Feedback Management?
How does Capacity address your Engagement Management Challenges?
How does Capacity address your Order Management Challenges?
How can Capacity optimize your Rating And Review Management Workflow?
11 buyers and buying teams have used Cuspera to assess how well Capacity solved their Chatbot needs. Cuspera uses 733 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Chatbot needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
We knew we needed experts for Conversational AI, which is why we partnered with SmartAction. Testimonial By Tiffany Anderson |
|
SmartAction has been a long-term partner and has allowed us to automate many of our simple to medium complexity calls, freeing up our human resources to focus on more value-added activities. Testimonial By Dr Stephen Shaya |
|
SmartAction has been our partner every single step of the way, and they have been nothing but fantastic to work with. Testimonial By Tim Harpe |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Tiffany Anderson Director CX Process/Initiatives Purchasing Power |
We knew we needed experts for Conversational AI, which is why we partnered with SmartAction. Testimonial By Tiffany Anderson |
|
Dr Stephen Shaya CEO J&B Medical Supply |
SmartAction has been a long-term partner and has allowed us to automate many of our simple to medium complexity calls, freeing up our human resources to focus on more value-added activities. Testimonial By Dr Stephen Shaya |
|
Tim Harpe Director of Customer Operations DSW |
SmartAction has been our partner every single step of the way, and they have been nothing but fantastic to work with. Testimonial By Tim Harpe |
Live Demo — ICMI: SmartAction AI Virtual Agent in Action
Frequently Asked Questions(FAQ)
for Capacity
What is Capacity?
SmartAction is a Conversational Intelligence tool that provides artificial intelligence-based services to businesses across diverse industries including financial services, healthcare, insurance, retail, travel and hospitality and utilities. It’s an AI-powered virtual agent solution for contact centers over voice, chat, and SMS. It helps to improve ROI, scale best practices and enhance customer relationships.
SmartAction supports with a custom solution for the brands based on the business requirements matched with the best practices. It also develops the AI-Powered Virtual Agent and integrates it with the existing data systems and telephony.
Some of its features include natural language processing (NLP) to mimic live agent behavior, unlimited usage (scalability), changes, tweaks, and edits to conversation flows, ongoing tuning, improvements, maintenance and 24/7 Support.
What is Capacity used for?
What are the top features of Capacity?
What are Capacity alternatives?
Where is Capacity located?
Peers used Capacity for helpdesk management and customer feedback management
Capacity Competitors
Capacity Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (227) |
| Analytics | Read Reviews (64) |
| Custom Reports | Read Reviews (35) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (227) |
| Analytics | Read Reviews (64) |
| Custom Reports | Read Reviews (35) |
Software Failure Risk Guidance
?for Capacity
Overall Risk Meter
Top Failure Risks for Capacity
Capacity News
Apro (AT) - APRO AI Oracle & Lucy AI - 30 March 2026
LucyOSAI has integrated APRO's AI Oracle, enabling autonomous agents to access diverse off-chain data, including crypto, sports, and social signals. This integration enhances APRO's oracle capabilities beyond price feeds, potentially increasing query volumes and revenue.
Capacity Profile
Company Name
Capacity
Company Website
https://capacity.com/HQ Location
6465 Wayzata Blvd, Minneapolis, Minnesota 55426, US
Employees
11-50
Social
Financials
SERIES A
