SmartAction Overview
SmartAction's AI-powered virtual agents assist customers effectively over voice, chat, and text. They emulate the performance of top live agents.
Use Cases
Customers recommend Helpdesk Management, Customer Feedback Management, Engagement Management, as the business use cases that they have been most satisfied with while using SmartAction.
Business Priorities
Enhance Customer Relationships and Improve ROI are the most popular business priorities that customers and associates have achieved using SmartAction.
SmartAction Use-Cases and Business Priorities: Customer Satisfaction Data
SmartAction works with different mediums / channels such as Phone Calls, Omnichannel, Promotions, etc.
SmartAction's features include Personalization, Rewards, Gamification, etc.
Reviews
"SmartAction has been our partner every single step of the way, and they have been nothing but fantastic to work with." - Tim Harpe
SmartAction, U-Analyze, Zoom Virtual Agent, Liveperson AI Chatbot, Chatbot, etc., all belong to a category of solutions that help Chatbot. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for SmartAction
Top Industries
- Consumer Services
Popular in
- Enterprise
SmartAction is popular in Consumer Services, and is widely used by Enterprise,
Comprehensive Insights on SmartAction Use Cases
How efficiently Does SmartAction manage your Helpdesk Management?
"...In 2019, consumers will increasingly expect sophistication in the conversational automation offered by call centers...." On the Horizon: Customer Service Trends in 2019 [Report]
How efficiently Does SmartAction manage your Customer Feedback Management?
"...DSW Drives 30% CSAT Improvement with AI-Powered Virtual Agents RE TAIL INDUSTRY SmartAction www.smartaction.ai | info@smartaction.ai..." Case Study DSW
What makes SmartAction ideal for Engagement Management?
What benefits does SmartAction offer for Order Management?
How can SmartAction optimize your Rating And Review Management Workflow?
19+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well SmartAction solved their Chatbot needs. Cuspera uses 733 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Chatbot needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
SmartAction has been our partner every single step of the way, and they have been nothing but fantastic to work with. Testimonial By Tim Harpe |
|
We knew we needed experts for Conversational AI, which is why we partnered with SmartAction. Testimonial By Tiffany Anderson |
|
I am blown away by your responsiveness and open communication. Testimonial By Stephanie Lemar |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Tim Harpe Director of Customer Operations DSW |
SmartAction has been our partner every single step of the way, and they have been nothing but fantastic to work with. Testimonial By Tim Harpe |
|
Tiffany Anderson Director CX Process/Initiatives Purchasing Power |
We knew we needed experts for Conversational AI, which is why we partnered with SmartAction. Testimonial By Tiffany Anderson |
|
Stephanie Lemar Manager Customer Engagement & Support Choice Hotels |
I am blown away by your responsiveness and open communication. Testimonial By Stephanie Lemar |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study Group ORead More |
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Case Study Choice HotelsRead More |
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Case Study TechStyle Fashion GroupRead More |
Video
Live Demo — ICMI: SmartAction AI Virtual Agent in Action
Frequently Asked Questions(FAQ)
for SmartAction
What is SmartAction?
SmartAction is a Conversational Intelligence tool that provides artificial intelligence-based services to businesses across diverse industries including financial services, healthcare, insurance, retail, travel and hospitality and utilities. It’s an AI-powered virtual agent solution for contact centers over voice, chat, and SMS. It helps to improve ROI, scale best practices and enhance customer relationships.
SmartAction supports with a custom solution for the brands based on the business requirements matched with the best practices. It also develops the AI-Powered Virtual Agent and integrates it with the existing data systems and telephony.
Some of its features include natural language processing (NLP) to mimic live agent behavior, unlimited usage (scalability), changes, tweaks, and edits to conversation flows, ongoing tuning, improvements, maintenance and 24/7 Support.
What is SmartAction used for?
What are the top features of SmartAction?
What are SmartAction alternatives?
Where is SmartAction located?
Peers used SmartAction for helpdesk management and customer feedback management
SmartAction Competitors
SmartAction Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (227) |
| Analytics | Read Reviews (64) |
| Custom Reports | Read Reviews (35) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (227) |
| Analytics | Read Reviews (64) |
| Custom Reports | Read Reviews (35) |
Software Failure Risk Guidance
?for SmartAction
Overall Risk Meter
Top Failure Risks for SmartAction
SmartAction Profile
Company Name
SmartAction
Company Website
https://www.smartaction.ai/HQ Location
300 Continental Blvd. Suite 350 El Segundo, CA 90245, US
Employees
51-100
Social
Financials
PRIVATE
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