Capacity Overview
Capacity's Intelligent Virtual Agents streamline customer interactions by reducing wait times and enhancing responsiveness. These AI-driven agents deliver instant answers and perform smart actions, improving customer satisfaction and loyalty. With capabilities such as AI-powered SMS and faster call resolutions, businesses can maintain brand reputation and regain control of communication channels. Trusted by over 19,000 organizations, this solution supports efficient self-service, leading to happier customers and more efficient support workflows.
Use Cases
Customers recommend Helpdesk Management, Customer Feedback Management, Engagement Management, as the business use cases that they have been most satisfied with while using Capacity.
Business Priorities
Enhance Customer Relationships and Improve ROI are the most popular business priorities that customers and associates have achieved using Capacity.
Capacity Use-Cases and Business Priorities: Customer Satisfaction Data
Capacity works with different mediums / channels such as Phone Calls. Omnichannel. Promotions etc.
Capacity's features include Personalization, Rewards, Gamification, etc. and Capacity support capabilities include 24/7 Support, AI Powered, Chat Support, etc. also Capacity analytics capabilities include Analytics, and Custom Reports.
Reviews
"I am blown away by your responsiveness and open communication." - Stephanie Lemar
Peer review evidence (same sources as the product rating summary)
"...Stranded motorists desperate for help would call in only to put on hold while waiting in a long queue to speak with a live agent...." Case Study AAA
"...DSW Drives 30% CSAT Improvement with AI-Powered Virtual Agents RE TAIL INDUSTRY SmartAction www.smartaction.ai | info@smartaction.ai..." Case Study DSW
"...This means having the ability to engage conversations in natural..." Virtual Agent News
Capacity, Chatbot, Zoom Virtual Agent, Liveperson AI Chatbot, SmatBot, etc., all belong to a category of solutions that help Chatbot. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
SmartAction's AI-powered virtual agents assist customers effectively over voice, chat, and text. They emulate the performance of top live agents.
Popular Business Setting
for Capacity
Top Industries
- Consumer Services
Popular in
- Enterprise
Capacity is popular in Consumer Services, and is widely used by Enterprise,
Capacity Customer wins, Customer success stories, Case studies
How does Capacity facilitate Helpdesk Management?
How can Capacity optimize your Customer Feedback Management Workflow?
What solutions does Capacity provide for Engagement Management?
What benefits does Capacity offer for Order Management?
Why is Capacity the best choice for Rating And Review Management?
11 buyers and buying teams have used Cuspera to assess how well Capacity solved their Chatbot needs. Cuspera uses 733 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Chatbot needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
I am blown away by your responsiveness and open communication. Testimonial By Stephanie Lemar |
|
SmartAction has been a long-term partner and has allowed us to automate many of our simple to medium complexity calls, freeing up our human resources to focus on more value-added activities. Testimonial By Dr Stephen Shaya |
|
We knew we needed experts for Conversational AI, which is why we partnered with SmartAction. Testimonial By Tiffany Anderson |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Stephanie Lemar Manager Customer Engagement & Support Choice Hotels |
I am blown away by your responsiveness and open communication. Testimonial By Stephanie Lemar |
|
Dr Stephen Shaya CEO J&B Medical Supply |
SmartAction has been a long-term partner and has allowed us to automate many of our simple to medium complexity calls, freeing up our human resources to focus on more value-added activities. Testimonial By Dr Stephen Shaya |
|
Tiffany Anderson Director CX Process/Initiatives Purchasing Power |
We knew we needed experts for Conversational AI, which is why we partnered with SmartAction. Testimonial By Tiffany Anderson |
Live Demo — ICMI: SmartAction AI Virtual Agent in Action
Frequently Asked Questions (FAQ)
What buyers ask before choosing Capacity
What is Capacity?
SmartAction is a Conversational Intelligence tool that provides artificial intelligence-based services to businesses across diverse industries including financial services, healthcare, insurance, retail, travel and hospitality and utilities. It’s an AI-powered virtual agent solution for contact centers over voice, chat, and SMS. It helps to improve ROI, scale best practices and enhance customer relationships.
SmartAction supports with a custom solution for the brands based on the business requirements matched with the best practices. It also develops the AI-Powered Virtual Agent and integrates it with the existing data systems and telephony.
Some of its features include natural language processing (NLP) to mimic live agent behavior, unlimited usage (scalability), changes, tweaks, and edits to conversation flows, ongoing tuning, improvements, maintenance and 24/7 Support.
What is Capacity used for?
What are the top features of Capacity?
What are Capacity alternatives?
Where is Capacity located?
Peers used Capacity for helpdesk management and customer feedback management
Capacity Competitors
Capacity Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (227) |
| Analytics | Read Reviews (64) |
| Custom Reports | Read Reviews (35) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (227) |
| Analytics | Read Reviews (64) |
| Custom Reports | Read Reviews (35) |
Software Failure Risk Guidance
?for Capacity
Overall Risk Meter
Top Failure Risks for Capacity
Capacity News
Apro (AT) - APRO AI Oracle & Lucy AI - 30 March 2026
LucyOSAI has integrated APRO's AI Oracle, enabling autonomous agents to access diverse off-chain data, including crypto, sports, and social signals. This integration enhances APRO's oracle capabilities beyond price feeds, potentially increasing query volumes and revenue.
Capacity Profile
Company Name
Company Website
https://capacity.com/HQ Location
6465 Wayzata Blvd, Minneapolis, Minnesota 55426, US
Employees
11-50
Social
Financials
SERIES A
