Whisbi Platform Overview

Whisbi Platform enables real-time video communication and live chat for enhanced customer engagement and sales conversion. Reporting and chatbot features support informed decision-making and lead conversion.

Use Cases

Customers recommend Engagement Management, Rating And Review Management, Advertisement, as the business use cases that they have been most satisfied with while using Whisbi Platform.

Other use cases:

  • Generation Of New Leads
  • Lead Routing
  • Helpdesk Management
  • Measuring Customer Satisfaction
  • Conversion Management
  • Call Recording
  • Capturing Leads
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Business Priorities

Increase Sales & Revenue and Acquire Customers are the most popular business priorities that customers and associates have achieved using Whisbi Platform.

Other priorities:

  • Improve Digital And Social Presence
  • Enhance Customer Relationships
  • Launch New Products
  • Build Brand Awareness
  • Improve Brand Engagement
  • Improve Efficiency
  • Improve ROI
  • Grow Market Share
  • Improve Visibility
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Whisbi Platform Use-Cases and Business Priorities: Customer Satisfaction Data

Whisbi Platform works with different mediums / channels such as Video. Chat. Website etc.

Whisbi Platform's features include Personalization, and Recording. and Whisbi Platform support capabilities include 24/7 Support, Chat Support, Phone Support, etc. also Whisbi Platform analytics capabilities include Analytics, and Custom Reports.

Reviews

"...A simple inclusion of the solution on websites provides the ability to drive a truly omnichannel customer experience that significantly increases online conversion rates...." Peer review

Whisbi Platform, Okendo, Qualified, Continually, Ada, etc., all belong to a category of solutions that help Conversational Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Whisbi Platform

Top Industries

  • Automotive
  • Telecommunications
  • Hospital & Health Care

Popular in

  • Enterprise
  • Large Enterprise
  • Small Business

Whisbi Platform is popular in Automotive, Telecommunications, and Hospital & Health Care and is widely used by Enterprise, Large Enterprise, and Small Business.

Whisbi Platform Customer wins, Customer success stories, Case studies

What Are the key features of Whisbi Platform for Engagement Management?

What solutions does Whisbi Platform provide for Rating And Review Management?

How can Whisbi Platform optimize your Generation Of New Leads Workflow?

How does Whisbi Platform address your Lead Routing Challenges?

14 buyers and buying teams have used Cuspera to assess how well Whisbi Platform solved their Conversational Marketing needs. Cuspera uses 444 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversational Marketing needs.

Mazda Mexico - Automotive

Mazda Mexico partnered with Whisbi to improve online conversions and dealer engagement. They used Whisbi's Guide and Sell solutions to transform sales workflows into conversations. In August 2020, th...ey sent over 2500 qualified leads to dealerships and achieved a 30% conversion rate. 93% of leads were generated unassisted, and only 800 impressions were needed per qualified lead.

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A1 Austria - Telecommunications

A1 Austria, a leading telecommunications company, partnered with Whisbi to create a Virtual Shop. This digital platform allowed real-time customer support through video, voice, and chat. The Liveshop... project led to a 30% increase in online conversion rates and average basket size. It also maintained high NPS ratings, comparable to in-store experiences.

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A1 Group - Telecommunications

A1 Group, a leading telecommunications company in Austria and other European countries, implemented Whisbi's Live Commerce Platform. They launched A1 Liveshop to enhance customer engagement with real...-time communication. This strategy improved customer experience and increased online conversion rates. A1 expanded the Liveshop across six European markets, achieving exceptional results during the global pandemic.

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Mazda Mexico - Automotive

Mazda Mexico partnered with Whisbi to improve online conversions and dealer engagement. They used Whisbi's Guide and Sell solutions to transform sales workflows into conversations. This allowed web v...isitors to arrange test drives unassisted, 24/7. The integration with Mazda's CRM helped distribute leads to dealers. The Whisbi Sell solution connected customers to product experts in real time, enhancing user experience and closing more deals. Mazda Mexico achieved a 30% increase in online conversion rate.

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Opel Spain - Automotive

Opel Spain used Whisbi's platform to increase pre-qualified online leads and speed up the sales cycle. They faced challenges with customer engagement and low digital sales. By using Whisbi's Conversa...tional Marketing platform, they aimed to increase trust and transparency by bringing traditional sales online. This helped them engage web visitors better and improve lead volume and quality.

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Palladium Hotel Group - Hospitality

Palladium Hotel Group improved their online conversion rate by 30% using Whisbi's Conversational Sales Assistant. They faced challenges with digital customers and optimized their call center resource...s in Mexico and Spain. The solution involved real-time connection of web visitors to contact center agents, using a hybrid model of bot and human interaction.

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Whisbi VoIP - Virtual Call

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Peers used Whisbi Platform for engagement management and rating and review management

Whisbi Platform Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.29/5 ★

Read Reviews (1)
Analytics

4.69/5 ★

Read Reviews (15)
Custom Reports

4.14/5 ★

Read Reviews (14)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.29/5 ★

Read Reviews (1)
Analytics

4.69/5 ★

Read Reviews (15)
Custom Reports

4.14/5 ★

Read Reviews (14)

Software Failure Risk Guidance

?

for Whisbi Platform

Overall Risk Meter

Low Medium High

Top Failure Risks for Whisbi Platform

Whisbi Technologies, Inc. Profile

Company Name

Whisbi Technologies, Inc.

Company Website

https://www.whisbi.com/

Year Founded

2008

HQ Location

C/Calabria nº 169, 10th floor, 08015 Barcelona.

Employees

101-250

Social

Facebook Linkedin Twitter

Financials

PRIVATE