Sendbird Overview
Sendbird is a user engagement platform to build connections in a digital world trusted by modern digital apps like Reddit, Delivery Hero, Dream 11, Carousell, Teladoc, and Hinge with the help of real-time chat, voice, and video experiences into their app to build connections with users and between users. It helps to build experiences that drive engagement and increases transactions.
The API-based chat service lets to build in-app chat with all the features of a modern messenger without sacrificing control over the data or user experience. Boosts social and customer engagement with voice and video interactions that create deeper and more personal connections, also embed live chat support at the point of need so customers can get answers without leaving the app.
Its features are In-app chat support, Multi-channel support, Agent interface, Admin dashboard, Advanced analytics, Desk platform APIs and more.
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Sendbird solved their Chatbot needs. Cuspera uses 761 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Chatbot needs.
Business Priorities
Enhance Customer Relationships and Increase Sales & Revenue are the most popular business priorities peers achieved using Sendbird.
Use Cases
Peers recommend Engagement Management , Communication Management , Advertisement , as the business use cases that they have been most satisfied while using Sendbird.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Engagement Management with Chat |
4.65/5 ★ |
"...Engage users when they most need it to deliver a wow experience. ..." Live Chat Customer Support for Mobile and Web |
| engaging and following up |
4.64/5 ★ |
"...Chat Built for Online Communities | Grow Quality Engagement in Your Community...." Grow Quality Engagement in Your Community |
| Communication Management with Games, Chat and Video |
4.83/5 ★ |
"...Custom data helps you optimize operations and communication Suggest messages Share locations or delivery updates. ..." Increase Bookings and Decrease Cancellations |
| sending & publishing communications |
4.49/5 ★ |
"...That s why innovative gaming studios and publishers, like Wargaming, Glu, and Nexon use Sendbird...." Drive Higher LTV with Social Gamers |
| tracking & monitoring communications |
3.42/5 ★ |
"...Easy to implement and super easy to monitor the messaging -- we're very happy!. ...." Peer review by Verified Reviewer, Financial Services |
| Advertisement with Mobile, Games, Website, Chat and Mobile App |
4.90/5 ★ |
"...It helps implement live chat feature within a mobile application, a game or a website, creating more advertising and marketing channels...." Peer review |
| PEER EXPERIENCES | |
|---|---|
| Engagement Management with Chat |
4.65/5 ★ |
"...Engage users when they most need it to deliver a wow experience. ..." Live Chat Customer Support for Mobile and Web |
|
| engaging and following up |
4.65/5 ★ |
| Communication Management with Games, Chat and Video |
4.83/5 ★ |
"...Custom data helps you optimize operations and communication Suggest messages Share locations or delivery updates. ..." Increase Bookings and Decrease Cancellations |
|
| sending & publishing communications |
4.83/5 ★ |
| tracking & monitoring communications |
4.83/5 ★ |
| Advertisement with Mobile, Games, Website, Chat and Mobile App |
4.90/5 ★ |
"...It helps implement live chat feature within a mobile application, a game or a website, creating more advertising and marketing channels...." Peer review |
|
25+ more Business Use Cases
Our AI advisor, Wyz, harnessed 761 insights from peers and experts to help you assess how these Sendbird use cases fit your Chatbot needs.
Frequently Asked Questions(FAQ)
for Sendbird
What is Sendbird?
What is Sendbird used for?
What are the top features of Sendbird?
Who uses Sendbird?
What are Sendbird alternatives?
Where is Sendbird located?
Popular Business Setting
for Sendbird
Top Industries
- Financial Services
- Computer Software
- Internet
Popular in
- Small Business
- Mid Market
Peers used Sendbird to Enhance customer relationships and Increase sales & revenue
Sendbird Alternatives
Peer and Expert Opinion on Features
for Sendbird
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Alerts: popups & Notifications | Read Reviews (32) |
| Live streaming | Read Reviews (23) |
| Personalization | Read Reviews (23) |
| Ticketing | Read Reviews (17) |
| Dashboard | Read Reviews (8) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Alerts: popups & Notifications | Read Reviews (32) |
| Live streaming | Read Reviews (23) |
| Personalization | Read Reviews (23) |
| Ticketing | Read Reviews (17) |
| Dashboard | Read Reviews (8) |
IT and Other Capabilities
for Sendbird
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (21) |
| Data Import | Read Reviews (12) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (21) |
| Data Import | Read Reviews (12) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (12) |
| Chat Support | Read Reviews (66) |
| Phone Support | Read Reviews (12) |
| 24/7 Support | Read Reviews (97) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (12) |
| Chat Support | Read Reviews (66) |
| Phone Support | Read Reviews (12) |
| 24/7 Support | Read Reviews (97) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (35) |
| Analytics | Read Reviews (17) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (35) |
| Analytics | Read Reviews (17) |
Software Failure Risk Guidance
?for Sendbird
Overall Risk Meter
Top Failure Risks for Sendbird
Vendor Profile Details
HQ Location
400 1st Ave, San Mateo, California 94401, US
Employees
101-250
Social
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