Sendbird Overview
This is a summary of the comprehensive capabilities and benefits of Sendbird based on over 761 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Sendbird, Liveperson Chatbots, Chatbot, SmartAction, U-Analyze, etc., all belong to a category of solutions that help Chatbot. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Sendbird is right for your needs? Our Cuspera AI engine can evaluate how Sendbird fits your specific business needs, industry, and context. Get your personalized assessment report today.
Sendbird supports business activities such as:
- Engagement Management
- Communication Management
- Advertisement
- Channel Marketing
- Call Recording
Sendbird can help you with many business goals, such as Enhance Customer Relationships, Increase Sales & Revenue, Acquire Customers, Build Brand Awareness, Increase Customer Life Time Value, etc. It can help manage these activities if you use Chat Games Video etc. for these needs. As a solution, Sendbird's capabilities include Alerts: Popups & Notifications, Live Streaming, Personalization, etc.
Sendbird was founded in 2013. Financial Services Vertical is its biggest customer base.
Reviews
"...We were happy to use Sendbird, which is a very practical tool to interact with our customers...." Peer review by Ludovic Bostral
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Sendbird solved their Chatbot needs. Cuspera uses 761 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Chatbot needs.
Business Priorities
Enhance Customer Relationships and Increase Sales & Revenue are the most popular business priorities peers achieved using Sendbird.
Use Cases
Peers recommend Engagement Management , Communication Management , Advertisement , as the business use cases that they have been most satisfied while using Sendbird.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Engagement Management with Chat |
4.65/5 ★ |
"...We were happy to use Sendbird, which is a very practical tool to interact with our customers...." Peer review by Ludovic Bostral |
| engaging and following up |
4.64/5 ★ |
"...SendBird includes an auto partitioning feature which automatically splits or merges chat rooms based on the audience size in order to maintain a steady level of engagement...." Peer review |
| Communication Management with Games, Chat and Video |
4.83/5 ★ |
"...Announcement messages. ..." In-App Messaging for Marketplaces |
| sending & publishing communications |
4.49/5 ★ |
"...That s why innovative gaming studios and publishers, like Wargaming, Glu, and Nexon use Sendbird...." Drive Higher LTV with Social Gamers |
| tracking & monitoring communications |
3.42/5 ★ |
"...Easy to implement and super easy to monitor the messaging -- we're very happy!. ...." Peer review by Verified Reviewer, Financial Services |
| Advertisement with Mobile, Games, Website, Chat and Mobile App |
4.90/5 ★ |
"...It helps implement live chat feature within a mobile application, a game or a website, creating more advertising and marketing channels...." Peer review |
| PEER EXPERIENCES | |
|---|---|
| Engagement Management with Chat |
4.65/5 ★ |
"...We were happy to use Sendbird, which is a very practical tool to interact with our customers...." Peer review by Ludovic Bostral |
|
| engaging and following up |
4.65/5 ★ |
| Communication Management with Games, Chat and Video |
4.83/5 ★ |
"...Announcement messages. ..." In-App Messaging for Marketplaces |
|
| sending & publishing communications |
4.83/5 ★ |
| tracking & monitoring communications |
4.83/5 ★ |
| Advertisement with Mobile, Games, Website, Chat and Mobile App |
4.90/5 ★ |
"...It helps implement live chat feature within a mobile application, a game or a website, creating more advertising and marketing channels...." Peer review |
|
25+ more Business Use Cases
Our AI advisor, Wyz, harnessed 761 insights from peers and experts to help you assess how these Sendbird use cases fit your Chatbot needs.
Frequently Asked Questions(FAQ)
for Sendbird
What is Sendbird?
What is Sendbird used for?
What are the top features of Sendbird?
Who uses Sendbird?
What are Sendbird alternatives?
Where is Sendbird located?
Popular Business Setting
for Sendbird
Top Industries
- Financial Services
- Computer Software
- Internet
Popular in
- Small Business
- Mid Market
Peers used Sendbird to Enhance customer relationships and Increase sales & revenue
Sendbird Alternatives
Peer and Expert Opinion on Features
for Sendbird
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Alerts: popups & Notifications | Read Reviews (32) |
| Live streaming | Read Reviews (23) |
| Personalization | Read Reviews (23) |
| Ticketing | Read Reviews (17) |
| Dashboard | Read Reviews (8) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Alerts: popups & Notifications | Read Reviews (32) |
| Live streaming | Read Reviews (23) |
| Personalization | Read Reviews (23) |
| Ticketing | Read Reviews (17) |
| Dashboard | Read Reviews (8) |
IT and Other Capabilities
for Sendbird
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (21) |
| Data Import | Read Reviews (12) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (21) |
| Data Import | Read Reviews (12) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (12) |
| Chat Support | Read Reviews (66) |
| Phone Support | Read Reviews (12) |
| 24/7 Support | Read Reviews (97) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (12) |
| Chat Support | Read Reviews (66) |
| Phone Support | Read Reviews (12) |
| 24/7 Support | Read Reviews (97) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (35) |
| Analytics | Read Reviews (17) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (35) |
| Analytics | Read Reviews (17) |
Software Failure Risk Guidance
?for Sendbird
Overall Risk Meter
Top Failure Risks for Sendbird
Vendor Profile Details
HQ Location
400 1st Ave, San Mateo, California 94401, US
Employees
101-250
Social
Financials
SERIES C
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