Sendbird Overview
Sendbird's AI customer service solution delivers reliable omnichannel support, empowering businesses to enhance customer interactions through scalable AI agents. These agents maintain consistent performance across various communication channels, ensuring timely resolutions and reduced response times. By integrating seamlessly with existing support software, teams can leverage AI to handle increased demand without compromising service quality. This enterprise-grade solution is designed to operate tirelessly, continually learning and improving to meet evolving customer needs. With Sendbird, organizations can elevate their customer service strategy, offering dependable support that adapts to any scale or complexity.
Use Cases
Customers recommend Engagement Management, Communication Management, Advertisement, as the business use cases that they have been most satisfied with while using Sendbird.
Business Priorities
Enhance Customer Relationships and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Sendbird.
Sendbird Use-Cases and Business Priorities: Customer Satisfaction Data
Sendbird works with different mediums / channels such as Chat. Games. Video etc.
Sendbird's features include Alerts: Popups & Notifications, Live Streaming, Personalization, etc. and Sendbird support capabilities include Email Support, Chat Support, Phone Support, etc. also Sendbird analytics capabilities include Custom Reports, and Analytics.
Reviews
"...It helps implement live chat feature within a mobile application, a game or a website, creating more advertising and marketing channels...." Peer review
Peer review evidence (same sources as the product rating summary)
"...Reddit Chat helps users find greater connectedness resulting in increased engagement and retention on the community site. ..." Customers
"...Custom data to display any data in the chat stream Announcement messages Rich media support for videos, images, audio, gifs. ..." Turn Viewers Into Participants
"...It helps implement live chat feature within a mobile application, a game or a website, creating more advertising and marketing channels...." Peer review
Sendbird, Chatbot, Zoom Virtual Agent, GroundTruth, Liveperson AI Chatbot, etc., all belong to a category of solutions that help Chatbot. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Sendbird offers a comprehensive in-app chat API and SDK platform. App engagement is boosted with modern chat, voice, and video features.
Popular Business Setting
for Sendbird
Top Industries
- Financial Services
- Computer Software
- Internet
Popular in
- Small Business
- Mid Market
Sendbird is popular in Financial Services, Computer Software, and Internet and is widely used by Small Business, and Mid Market,
Sendbird Customer wins, Customer success stories, Case studies
How can Sendbird enhance your Engagement Management process?
What benefits does Sendbird offer for Communication Management?
11 buyers and buying teams have used Cuspera to assess how well Sendbird solved their Chatbot needs. Cuspera uses 761 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Chatbot needs.
Maximize Your Use of AI Chatbot : A Sendbird Webinar Guide
Frequently Asked Questions (FAQ)
What buyers ask before choosing Sendbird
What is Sendbird?
Sendbird is a user engagement platform to build connections in a digital world trusted by modern digital apps like Reddit, Delivery Hero, Dream 11, Carousell, Teladoc, and Hinge with the help of real-time chat, voice, and video experiences into their app to build connections with users and between users. It helps to build experiences that drive engagement and increases transactions.
The API-based chat service lets to build in-app chat with all the features of a modern messenger without sacrificing control over the data or user experience. Boosts social and customer engagement with voice and video interactions that create deeper and more personal connections, also embed live chat support at the point of need so customers can get answers without leaving the app.
Its features are In-app chat support, Multi-channel support, Agent interface, Admin dashboard, Advanced analytics, Desk platform APIs and more.
What is Sendbird used for?
What are the top features of Sendbird?
Who uses Sendbird?
What are Sendbird alternatives?
Where is Sendbird located?
Peers used Sendbird for engagement management and communication management
Sendbird Competitors
Sendbird Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (35) |
| Analytics | Read Reviews (17) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (35) |
| Analytics | Read Reviews (17) |
Sendbird Integrations
Sendbird integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Sendbird
Software Failure Risk Guidance
?for Sendbird
Overall Risk Meter
Top Failure Risks for Sendbird
Sendbird, Inc News
Sendbird Unveils 'AI Employee' Handling Refunds and Reservations
Sendbird has launched 'AI Agent Steward,' an AI-driven solution that manages complex customer inquiries by distributing them across sub-agents. This new service enables AI to handle tasks like refunds and reservation changes, previously beyond the capabilities of traditional chatbots. The AI agent boasts a voice response speed under one second and 15% higher accuracy than competitors.
Sendbird CEO John Kim: 'Agent Steward Handles Even Refunds'
Sendbird has introduced "Agent Steward," an AI-based customer service solution designed to manage complex inquiries by distributing tasks to AI agents. This new offering improves upon their previous service, Delight AI, by automating tasks typically handled by humans, such as refunds and ticket rebooking. The solution targets industries with multiple stakeholders, enhancing efficiency and customer satisfaction.
Sendbird Launches Agent Steward to Bring Full Autonomy and Ownership to ...
Sendbird has launched Agent Steward on its Delight.ai platform, introducing Trust OS 2.0 and Voice 2.0. These updates enhance AI accountability and proactive customer engagement. Agent Steward manages complex tasks autonomously, while Trust OS 2.0 enables AI self-correction. Voice 2.0 offers proactive, multilingual communication. These innovations aim to improve AI customer experiences by embedding human-like service qualities.
Sendbird, a global artificial intelligence (AI) communication company ...
Sendbird won the "Rising Star Partner of the Year" award at the AWS Partner Summit Seoul 2026. The award recognizes Sendbird's growth and performance in AWS-based technology, particularly for enhancing customer experience through AI communication solutions. Their AI concierge service, delight.ai, notably improved problem-solving rates and reduced counselor handover rates by 50%.
Sendbird, Inc Profile
HQ Location
400 1st Ave, San Mateo, California 94401, US
Employees
101-250
Social
Financials
SERIES C
