Sendbird Overview

Sendbird is a user engagement platform to build connections in a digital world trusted by modern digital apps like Reddit, Delivery Hero, Dream 11, Carousell, Teladoc, and Hinge with the help of real-time chat, voice, and video experiences into their app to build connections with users and between users. It helps to build experiences that drive engagement and increases transactions.

The API-based chat service lets to build in-app chat with all the features of a modern messenger without sacrificing control over the data or user experience. Boosts social and customer engagement with voice and video interactions that create deeper and more personal connections, also embed live chat support at the point of need so customers can get answers without leaving the app.

Its features are In-app chat support, Multi-channel support, Agent interface, Admin dashboard, Advanced analytics, Desk platform APIs and more.

Cuspera Reviews

11 buyers and buying teams have used Cuspera to assess how well Sendbird solved their Chatbot needs. Cuspera uses 761 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Chatbot needs.

Business Priorities

Enhance Customer Relationships and Increase Sales & Revenue are the most popular business priorities peers achieved using Sendbird.

Other priorities:

  • Acquire Customers
  • Build Brand Awareness
  • Increase Customer Life Time Value
  • Improve Internal Communications
  • Improve Digital And Social Presence
See all business priorities See less business priorities

Use Cases

Peers recommend Engagement Management , Communication Management , Advertisement , as the business use cases that they have been most satisfied while using Sendbird.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Engagement Management with Chat

4.65/5

Read Reviews (85)

"...Engage users when they most need it to deliver a wow experience. ..." Live Chat Customer Support for Mobile and Web
engaging and following up

4.64/5

Read Reviews (68)

"...Chat Built for Online Communities | Grow Quality Engagement in Your Community...."
Communication Management with Games, Chat and Video

4.83/5

Read Reviews (25)

"...Custom data helps you optimize operations and communication Suggest messages Share locations or delivery updates. ..." Increase Bookings and Decrease Cancellations
sending & publishing communications

4.49/5

Read Reviews (8)

"...That s why innovative gaming studios and publishers, like Wargaming, Glu, and Nexon use Sendbird...."
tracking & monitoring communications

3.42/5

Read Reviews (1)

"...Easy to implement and super easy to monitor the messaging -- we're very happy!. ...."
Advertisement with Mobile, Games, Website, Chat and Mobile App

4.90/5

Read Reviews (20)

"...It helps implement live chat feature within a mobile application, a game or a website, creating more advertising and marketing channels...."
PEER EXPERIENCES
Engagement Management with Chat

4.65/5

Read Reviews (85)

"...Engage users when they most need it to deliver a wow experience. ..." Live Chat Customer Support for Mobile and Web
engaging and following up

4.65/5

Read Reviews (68)

Communication Management with Games, Chat and Video

4.83/5

Read Reviews (25)

"...Custom data helps you optimize operations and communication Suggest messages Share locations or delivery updates. ..." Increase Bookings and Decrease Cancellations
sending & publishing communications

4.83/5

Read Reviews (8)

tracking & monitoring communications

4.83/5

Read Reviews (1)

Advertisement with Mobile, Games, Website, Chat and Mobile App

4.90/5

Read Reviews (20)

"...It helps implement live chat feature within a mobile application, a game or a website, creating more advertising and marketing channels...." Peer review

25+ more Business Use Cases

Our AI advisor, Wyz, harnessed 761 insights from peers and experts to help you assess how these Sendbird use cases fit your Chatbot needs.

Frequently Asked Questions(FAQ)

for Sendbird

What is Sendbird?

Sendbird is a user engagement platform to build connections in a digital world trusted by modern digital apps like Reddit, Delivery Hero, Dream 11, Carousell, Teladoc, and Hinge with the help of real-time chat, voice, and video experiences into their app to build connections with users and between users. It helps to build experiences that drive engagement and increases transactions.

What is Sendbird used for?

Sendbird is a Chatbot Software mainly used by its customers to Enhance Customer Relationships and Increase Sales & Revenue by Engagement Management, Communication Management and Advertisement .

What are the top features of Sendbird?

Alerts: popups & Notifications, Live streaming and Personalization are some of the top features of Sendbird.

Who uses Sendbird?

Sendbird is used by Financial Services, Computer Software and Internet among other industries.

What are Sendbird alternatives?

Liveperson Chatbots, Chatbot, SmartAction and U-Analyze are popular alternatives for Sendbird.

Where is Sendbird located?

Sendbird is headquartered at 400 1st Ave, San Mateo, California 94401, US.

Popular Business Setting

for Sendbird

Top Industries

  • Financial Services
  • Computer Software
  • Internet

Popular in

  • Small Business
  • Mid Market

Peers used Sendbird to Enhance customer relationships and Increase sales & revenue

Peer and Expert Opinion on Features

for Sendbird

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Alerts: popups & Notifications

4.59/5

Read Reviews (32)
Live streaming

4.63/5

Read Reviews (23)
Personalization

4.39/5

Read Reviews (23)
Ticketing

4.37/5

Read Reviews (17)
Dashboard

4.14/5

Read Reviews (8)
FEATURES RATINGS AND REVIEWS
Alerts: popups & Notifications

4.59/5

Read Reviews (32)
Live streaming

4.63/5

Read Reviews (23)
Personalization

4.39/5

Read Reviews (23)
Ticketing

4.37/5

Read Reviews (17)
Dashboard

4.14/5

Read Reviews (8)

IT and Other Capabilities

for Sendbird

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.49/5

Read Reviews (21)
Data Import

4.39/5

Read Reviews (12)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.49/5

Read Reviews (21)
Data Import

4.39/5

Read Reviews (12)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Email Support

4.76/5

Read Reviews (12)
Chat Support

4.74/5

Read Reviews (66)
Phone Support

4.72/5

Read Reviews (12)
24/7 Support

4.50/5

Read Reviews (97)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Email Support

4.76/5

Read Reviews (12)
Chat Support

4.74/5

Read Reviews (66)
Phone Support

4.72/5

Read Reviews (12)
24/7 Support

4.50/5

Read Reviews (97)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Custom Reports

4.53/5

Read Reviews (35)
Analytics

4.40/5

Read Reviews (17)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Custom Reports

4.53/5

Read Reviews (35)
Analytics

4.40/5

Read Reviews (17)

Software Failure Risk Guidance

?

for Sendbird

Overall Risk Meter

Low Medium High

Top Failure Risks for Sendbird

Vendor Profile Details

Company Name

Sendbird

Company Website

https://sendbird.com/

Year Founded

2013

HQ Location

400 1st Ave, San Mateo, California 94401, US

Employees

101-250

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