Sendbird Overview
Sendbird's AI customer service solution delivers reliable omnichannel support, empowering businesses to enhance customer interactions through scalable AI agents. These agents maintain consistent performance across various communication channels, ensuring timely resolutions and reduced response times. By integrating seamlessly with existing support software, teams can leverage AI to handle increased demand without compromising service quality. This enterprise-grade solution is designed to operate tirelessly, continually learning and improving to meet evolving customer needs. With Sendbird, organizations can elevate their customer service strategy, offering dependable support that adapts to any scale or complexity.
Use Cases
Customers recommend Engagement Management, Communication Management, Advertisement, as the business use cases that they have been most satisfied with while using Sendbird.
Business Priorities
Enhance Customer Relationships and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Sendbird.
Sendbird Use-Cases and Business Priorities: Customer Satisfaction Data
Sendbird works with different mediums / channels such as Chat. Games. Video etc.
Sendbird's features include Alerts: Popups & Notifications, Live Streaming, Personalization, etc. and Sendbird support capabilities include Email Support, Chat Support, Phone Support, etc. also Sendbird analytics capabilities include Custom Reports, and Analytics.
Reviews
"...It helps implement live chat feature within a mobile application, a game or a website, creating more advertising and marketing channels...." Peer review
Sendbird, Chatbot, Zoom Virtual Agent, GroundTruth, Liveperson AI Chatbot, etc., all belong to a category of solutions that help Chatbot. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Sendbird offers a comprehensive in-app chat API and SDK platform. App engagement is boosted with modern chat, voice, and video features.
Popular Business Setting
for Sendbird
Top Industries
- Financial Services
- Computer Software
- Internet
Popular in
- Small Business
- Mid Market
Sendbird is popular in Financial Services, Computer Software, and Internet and is widely used by Small Business, and Mid Market,
Comprehensive Insights on Sendbird Use Cases
Why is Sendbird the best choice for Engagement Management?
How efficiently Does Sendbird manage your Communication Management?
25+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Sendbird solved their Chatbot needs. Cuspera uses 761 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Chatbot needs.
Case Studies
CASE STUDY Anonymous healthcare company (major European city)
Video
Maximize Your Use of AI Chatbot : A Sendbird Webinar Guide
Frequently Asked Questions(FAQ)
for Sendbird
What is Sendbird?
Sendbird is a user engagement platform to build connections in a digital world trusted by modern digital apps like Reddit, Delivery Hero, Dream 11, Carousell, Teladoc, and Hinge with the help of real-time chat, voice, and video experiences into their app to build connections with users and between users. It helps to build experiences that drive engagement and increases transactions.
The API-based chat service lets to build in-app chat with all the features of a modern messenger without sacrificing control over the data or user experience. Boosts social and customer engagement with voice and video interactions that create deeper and more personal connections, also embed live chat support at the point of need so customers can get answers without leaving the app.
Its features are In-app chat support, Multi-channel support, Agent interface, Admin dashboard, Advanced analytics, Desk platform APIs and more.
What is Sendbird used for?
What are the top features of Sendbird?
Who uses Sendbird?
What are Sendbird alternatives?
Where is Sendbird located?
Peers used Sendbird for engagement management and communication management
Sendbird Competitors
Sendbird Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (35) |
| Analytics | Read Reviews (17) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (35) |
| Analytics | Read Reviews (17) |
Sendbird Integrations
Sendbird integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Sendbird
Software Failure Risk Guidance
?for Sendbird
Overall Risk Meter
Top Failure Risks for Sendbird
Sendbird, Inc News
Sendbird Launches First Omnipresent AI Agent, Marking Shift From Reactive to Proactive Customer Support
Sendbird has launched its first omnipresent AI agent, designed to move customer support from reactive to proactive engagement. The new AI agent leverages advanced conversational AI to anticipate customer needs, automate responses, and deliver real-time support across multiple channels. This release positions Sendbird as a leader in AI-driven customer service solutions, targeting enterprises seeking to enhance customer experience and operational efficiency.
Rapid Sendbird Business Messaging Platform Adoption Transforms In-App Customer Communication in Just Six Months - PR Newswire
Rapid adoption of Sendbird's messaging platform has significantly improved in-app customer communication within six months.
Sendbird, Inc Profile
HQ Location
400 1st Ave, San Mateo, California 94401, US
Employees
101-250
Social
Financials
SERIES C
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