Chatbase Overview
This is a summary of the comprehensive capabilities and benefits of Chatbase based on over 138 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Chatbase, belong to a category of solutions that help Bot Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Chatbase is right for your needs? Our Cuspera AI engine can evaluate how Chatbase fits your specific business needs, industry, and context. Get your personalized assessment report today.
Chatbase supports business activities such as:
- Helpdesk Management
- Engagement Management
- Social Media Analytics
- Call Analytics
- Measuring Customer Satisfaction
Chatbase can help you with many business goals, such as Enhance Customer Relationships, and Acquire Customers. It can help manage these activities if you use Phone Calls for these needs. As a solution, Chatbase's capabilities include Bot.
Reviews
"Chatbase gives us powerful analytics capabilities for our bots. We increased query volume per user by 35%% for a popular stickers bot by optimizing queries with high exit rates. After a quick integration process, the Chatbase platform delivered deta...iled reports that allowed us to optimize our bots easily, saving us crucial time. " - Itamar Mula
Cuspera Reviews
24 buyers and buying teams have used Cuspera to assess how well Chatbase solved their Bot Platform needs. Cuspera uses 138 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Bot Platform needs.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using Chatbase.
Use Cases
Peers recommend Helpdesk Management , Engagement Management , Social Media Analytics , as the business use cases that they have been most satisfied while using Chatbase.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Helpdesk Management with Phone Calls |
4.76/5 ★ |
"Chatbase's session analytics sets it above the rest. We used the Session Flow feature to increase overall engagement by 38%%, which led to a 62%% increase in conversions!" https://chatbase.com/ |
| Engagement Management |
4.39/5 ★ |
"...Once the API is invoked, you can use the Chatbase GUI to analyze the user engagement and learn about ways to optimize the conversational design: Tracking eventsAnalytics tools like Chatbase are great for tracking the conversational aspects of your Actions, such as prompts and related user inputs, but that might not be enough to get deep insights on how your users are interacting with your Actions...." Analytics for Actions |
| engaging and following up |
4.29/5 ★ |
"...When Iowa s snow piles up, TensorFlow can keep roads safe Engaging policy stakeholders on issues in AI governance Helping companies improve their customer support with Chatbase Posted: 23 Jan 2019 08:00 AM PST Virtual Agent: Hi there, and thank you for contacting Some Wireless Company...." The Keyword | Google Blog |
| Social Media Analytics |
4.65/5 ★ |
"...This data is available through an analytics dashboard, where developers can track specific metrics like active users, sessions, and user retention...." The practical guide to chatbot metrics and analytics |
| PEER EXPERIENCES | |
|---|---|
| Helpdesk Management with Phone Calls |
4.76/5 ★ |
"Chatbase's session analytics sets it above the rest. We used the Session Flow feature to increase overall engagement by 38%%, which led to a 62%% increase in conversions!" https://chatbase.com/ |
|
| Engagement Management |
4.39/5 ★ |
"...Once the API is invoked, you can use the Chatbase GUI to analyze the user engagement and learn about ways to optimize the conversational design: Tracking eventsAnalytics tools like Chatbase are great for tracking the conversational aspects of your Actions, such as prompts and related user inputs, but that might not be enough to get deep insights on how your users are interacting with your Actions...." Analytics for Actions |
|
| engaging and following up |
4.39/5 ★ |
| Social Media Analytics |
4.65/5 ★ |
"...This data is available through an analytics dashboard, where developers can track specific metrics like active users, sessions, and user retention...." The practical guide to chatbot metrics and analytics |
|
4+ more Business Use Cases
Our AI advisor, Wyz, harnessed 138 insights from peers and experts to help you assess how these Chatbase use cases fit your Bot Platform needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Chatbase gives us powerful analytics capabilities for our bots. We increased query volume per user by 35%% for a popular stickers bot by optimizing queries with high exit rates. After a quick integration process, the Chatbase platform delivered detailed reports that allowed us to optimize our bots ...easily, saving us crucial time. |
|
Chatbase has helped analyze more than 30 million messages generated by 130+ bots running on our BLiP messaging platform. We view Chatbase is an essential tool for improving our bots, and the only service of its kind focusing on the use of AI to help do that. Testimonial By Sérgio Passos |
|
Chatbase's session analytics sets it above the rest. We used the Session Flow feature to increase overall engagement by 38%%, which led to a 62%% increase in conversions! Testimonial By Mark Chatterton |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Itamar Mula Global Developer Relations Manager Viber |
Chatbase gives us powerful analytics capabilities for our bots. We increased query volume per user by 35%% for a popular stickers bot by optimizing queries with high exit rates. After a quick integration process, the Chatbase platform delivered detailed reports that allowed us to optimize our bots ...easily, saving us crucial time. |
|
Sérgio Passos CTO BLiP |
Chatbase has helped analyze more than 30 million messages generated by 130+ bots running on our BLiP messaging platform. We view Chatbase is an essential tool for improving our bots, and the only service of its kind focusing on the use of AI to help do that. Testimonial By Sérgio Passos |
|
Mark Chatterton Co-CEO inGenious AI |
Chatbase's session analytics sets it above the rest. We used the Session Flow feature to increase overall engagement by 38%%, which led to a 62%% increase in conversions! Testimonial By Mark Chatterton |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study Best Buy CanadaRead More |
Peers used Chatbase to Enhance customer relationships and Acquire customers
Peer and Expert Opinion on Features
for Chatbase
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| bot | Read Reviews (16) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| bot | Read Reviews (16) |
IT and Other Capabilities
for Chatbase
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (2) |
| Data Import | Read Reviews (2) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (2) |
| Data Import | Read Reviews (2) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (21) |
| Phone Support | Read Reviews (1) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (21) |
| Phone Support | Read Reviews (1) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (9) |
| Analytics | Read Reviews (27) |
| Custom Reports | Read Reviews (30) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (9) |
| Analytics | Read Reviews (27) |
| Custom Reports | Read Reviews (30) |
Software Failure Risk Guidance
?for Chatbase
Top Failure Risks for Chatbase
Vendor Profile Details
Company Name
Chatbase
Company Website
https://chatbase.com/HQ Location
2 Harrison St, San Francisco, California US
Employees
11-50
Social
Financials
PRIVATE
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