Hotjar Overview
This is a summary of the comprehensive capabilities and benefits of Hotjar based on over 6887 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Hotjar, crazyegg, unbounce, FullStory, Instapage, etc., all belong to a category of solutions that help Conversion Rate Optimization. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Hotjar is right for your needs? Our Cuspera AI engine can evaluate how Hotjar fits your specific business needs, industry, and context. Get your personalized assessment report today.
Hotjar supports business activities such as:
- Engagement Management
- Customer Feedback Management
- Funnel Analysis
- Generation Of New Leads
- Advertisement
Hotjar can help you with many business goals, such as Acquire Customers, Enhance Customer Relationships, Increase Sales & Revenue, Improve Efficiency, Scale Best Practices, etc. It can help manage these activities if you use Website and User Generated Content for these needs. As a solution, Hotjar's capabilities include Recording, Feedback Surveys, Landing Page, etc.
Hotjar Marketing and Advertising Vertical is its biggest customer base.
Reviews
"...This gives you a good idea on how the user interacts with your site. . ...." Peer review by Ben S., Digital Marketing Manager
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Hotjar solved their Conversion Rate Optimization needs. Cuspera uses 6887 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversion Rate Optimization needs.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities peers achieved using Hotjar.
Use Cases
Peers recommend Engagement Management , Customer Feedback Management , Funnel Analysis , as the business use cases that they have been most satisfied while using Hotjar.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Engagement Management with Website |
4.84/5 ★ |
"...This gives you a good idea on how the user interacts with your site. . ...." Peer review by Ben S., Digital Marketing Manager |
| engaging and following up |
4.85/5 ★ |
"...Hotjar also tracks how far visitors scroll on your pages, which can be useful in testing how engaging your copy really is. ..." 8 Online Course Selling Mistakes That Are Killing Conversions |
| Customer Feedback Management with Website |
4.83/5 ★ |
"...We resort to using it when changing the design on our sites, collecting feedback from customers. ...." Peer review by Anton D., Head of Mobile, Computer Software |
| measuring net promoter score |
3.72/5 ★ |
"...Multiple question types including NPS. ..." Connect all the dots with one powerful solution |
| measuring customer satisfaction |
4.52/5 ★ |
"...This focus on user feedback eventually led them to start gathering other customer experience metrics such as Customer Experience Scores (CES) and Customer Satisfaction Surveys (CSAT)...." How to Develop The Right Growth Strategy For Your Business |
| Funnel Analysis with Website |
4.90/5 ★ |
"...The features we used the most are heatmaps, session recordings and also some surveys and funnel analysis...." Peer review by Verified User, Consultant in Marketing, Information Technology and Services |
| PEER EXPERIENCES | |
|---|---|
| Engagement Management with Website |
4.84/5 ★ |
"...This gives you a good idea on how the user interacts with your site. . ...." Peer review by Ben S., Digital Marketing Manager |
|
| engaging and following up |
4.84/5 ★ |
| Customer Feedback Management with Website |
4.83/5 ★ |
"...We resort to using it when changing the design on our sites, collecting feedback from customers. ...." Peer review by Anton D., Head of Mobile, Computer Software |
|
| measuring net promoter score |
4.83/5 ★ |
| measuring customer satisfaction |
4.83/5 ★ |
| Funnel Analysis with Website |
4.90/5 ★ |
"...The features we used the most are heatmaps, session recordings and also some surveys and funnel analysis...." Peer review by Verified User, Consultant in Marketing, Information Technology and Services |
|
49+ more Business Use Cases
Our AI advisor, Wyz, harnessed 6887 insights from peers and experts to help you assess how these Hotjar use cases fit your Conversion Rate Optimization needs.
Frequently Asked Questions(FAQ)
for Hotjar
What is Hotjar?
What is Hotjar used for?
What are the top features of Hotjar?
Who uses Hotjar?
Popular Business Setting
for Hotjar
Top Industries
- Marketing and Advertising
- Internet
- Computer Software
Popular in
- Small Business
- Mid Market
- Enterprise
Peers used Hotjar to Acquire customers and Enhance customer relationships
Hotjar Alternatives
Peer and Expert Opinion on Features
for Hotjar
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Recording | Read Reviews (771) |
| Feedback surveys | Read Reviews (330) |
| Landing page | Read Reviews (111) |
| Personalization | Read Reviews (50) |
| Widgets | Read Reviews (46) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Recording | Read Reviews (771) |
| Feedback surveys | Read Reviews (330) |
| Landing page | Read Reviews (111) |
| Personalization | Read Reviews (50) |
| Widgets | Read Reviews (46) |
IT and Other Capabilities
for Hotjar
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (861) |
| Data Import | Read Reviews (1039) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (861) |
| Data Import | Read Reviews (1039) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (19) |
| Phone Support | Read Reviews (24) |
| 24/7 Support | Read Reviews (257) |
| Chat Support | Read Reviews (28) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (19) |
| Phone Support | Read Reviews (24) |
| 24/7 Support | Read Reviews (257) |
| Chat Support | Read Reviews (28) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (12) |
| Analytics | Read Reviews (767) |
| Custom Reports | Read Reviews (1403) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (12) |
| Analytics | Read Reviews (767) |
| Custom Reports | Read Reviews (1403) |
Software Failure Risk Guidance
?for Hotjar
Overall Risk Meter
Top Failure Risks for Hotjar
Vendor Profile Details
Company Name
Hotjar
Company Website
https://www.hotjar.com/HQ Location
Employees
251-500
Social
Financials
PRIVATE
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