dotDigital Engagement Cloud Overview

dotdigital engagement cloud is a multi-channel customer engagement platform for Ecommerce teams, CRM Teams, Tech Teams, B2C Marketers, B2B Marketers teams to increase leads and acquire more customers.

It is primarily used to stay in touch with prospects and existing customers to keep them warm by periodic engagement using call, email, social media, SMS, Ads, mobile, web and offline.

Some key features of dotdigital engagement cloud include Marketing Automation, Segmentation, Reporting & Analytics, Pages & Forms, Ecommerce, as well as leveraging Artificial Intelligence and predictive Product Recommendations. Various integrations are possible too, such as Magento, Shopify and Microsoft Dynamics365 etc.

Cuspera Reviews

11 buyers and buying teams have used Cuspera to assess how well dotDigital Engagement Cloud solved their Marketing Automation needs. Cuspera uses 2579 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Marketing Automation needs.

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities peers achieved using dotDigital Engagement Cloud.

Other priorities:

  • Increase Sales & Revenue
  • Improve ROI
  • Improve Internal Communications
  • Enter New Markets Internationally Or Locally
  • Grow Market Share
  • Scale Best Practices
  • Build Brand Awareness
  • Establish Thought Leadership
  • Improve Digital And Social Presence
  • Improve Efficiency
  • Increase Customer Life Time Value
See all business priorities See less business priorities

Use Cases

Peers recommend Engagement Management , Communication Management , Campaign Management , as the business use cases that they have been most satisfied while using dotDigital Engagement Cloud.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Engagement Management with E-Mail

4.92/5

Read Reviews (138)

"...They always go out of their way to help you, endlessly follow up and are just very dedicated to making your life easier and your email strategy more effective...."
engaging and following up

4.87/5

Read Reviews (98)

"...Engaging different customers with different things at different times...."
Communication Management with E-Mail

4.50/5

Read Reviews (86)

"...It is very easy to construct an email and send it out...."
sending & publishing communications

4.52/5

Read Reviews (78)

"...Creating communication templates is simple, sending the message out to thousands is easy as dragging an excel sheet with contact info and clicking send...."
tracking & monitoring communications

3.73/5

Read Reviews (6)

"...The ability to track your email campaigns..."
Campaign Management with E-Mail

4.49/5

Read Reviews (85)

"...As well as reselling dotMailer to our clients we actually use it ourselves for marketing campaigns...."
campaign analytics

4.00/5

Read Reviews (25)

"...dotMailer offers great visibility of analytics for each campaign...."
campaign monitoring

4.34/5

Read Reviews (8)

"...I like the ability to link directly to a Salesforce campaign to track my recipients...."
PEER EXPERIENCES
Engagement Management with E-Mail

4.92/5

Read Reviews (138)

"...They always go out of their way to help you, endlessly follow up and are just very dedicated to making your life easier and your email strategy more effective...." Peer review by Internal Consultant
engaging and following up

4.92/5

Read Reviews (98)

Communication Management with E-Mail

4.50/5

Read Reviews (86)

"...It is very easy to construct an email and send it out...." Peer review by Chris M, Digital Marketing Manager
sending & publishing communications

4.50/5

Read Reviews (78)

tracking & monitoring communications

4.50/5

Read Reviews (6)

Campaign Management with E-Mail

4.49/5

Read Reviews (85)

"...As well as reselling dotMailer to our clients we actually use it ourselves for marketing campaigns...." Peer review by Peter R, Managing Director, Management Consulting
campaign analytics

4.49/5

Read Reviews (25)

campaign monitoring

4.49/5

Read Reviews (8)

45+ more Business Use Cases

Our AI advisor, Wyz, harnessed 2579 insights from peers and experts to help you assess how these dotDigital Engagement Cloud use cases fit your Marketing Automation needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Sandradee Makejev

Founder and CEO

St. Frock

Our experience with dotdigital’s email marketing automation programs have been rewarding at every level. Speaking of segmentation and personalization, the huge range of active customer journeys have been outstanding and tick all the boxes Testimonial By Sandradee Makejev

Damien Finecott

Manager – Brand and Project Development

Goggles4u

Our experience wouldn’t have been the same without Sophie Sherley-Dale’s efforts and over-the-top support. She has been an absolute gem and has made the experience with dotdigital an easy one for us. Testimonial By Damien Finecott

Ashley Hubbard

Ecommerce Manager

Grenson

The automation workshop with dotdigital was a great process … it enabled us to talk to the team about our brand and customer experience desires. The team made sure that they knew our goals and key metrics so we had a clear plan for implementation. Testimonial By Ashley Hubbard
CUSTOMERS TESTIMONIALS

Sandradee Makejev

Founder and CEO

St. Frock

Our experience with dotdigital’s email marketing automation programs have been rewarding at every level. Speaking of segmentation and personalization, the huge range of active customer journeys have been outstanding and tick all the boxes Testimonial By Sandradee Makejev

Damien Finecott

Manager – Brand and Project Development

Goggles4u

Our experience wouldn’t have been the same without Sophie Sherley-Dale’s efforts and over-the-top support. She has been an absolute gem and has made the experience with dotdigital an easy one for us. Testimonial By Damien Finecott

Ashley Hubbard

Ecommerce Manager

Grenson

The automation workshop with dotdigital was a great process … it enabled us to talk to the team about our brand and customer experience desires. The team made sure that they knew our goals and key metrics so we had a clear plan for implementation. Testimonial By Ashley Hubbard

Case Studies

COMPANY CASE STUDIES
Case Study CostumeBox

CostumeBox leverages marketing automation for exceptional customer engagement

Read More
Case Study Costumes.com.au

Australian online retailer, Costumes.com.au, pushes creative boundaries in digital marketing with Dotdigital

Read More
Case Study Visit KC

How efficient dotdigital was in migrating Visit KC subscribers over to the new platform.

Read More

Frequently Asked Questions(FAQ)

for dotDigital Engagement Cloud

What is dotDigital Engagement Cloud?

dotdigital engagement cloud is a multi-channel customer engagement platform for Ecommerce teams, CRM Teams, Tech Teams, B2C Marketers, B2B Marketers teams to increase leads and acquire more customers.

What is dotDigital Engagement Cloud used for?

dotDigital Engagement Cloud is a Marketing Automation Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Engagement Management, Communication Management and Campaign Management .

What are the top features of dotDigital Engagement Cloud?

Templates, Feedback surveys and Personalization are some of the top features of dotDigital Engagement Cloud.

Who uses dotDigital Engagement Cloud?

dotDigital Engagement Cloud is used by Marketing And Advertising, Retail and Non-Profit Organization Management among other industries.

What are dotDigital Engagement Cloud alternatives?

Ortto, Acoustic Campaign, Oracle Responsys and Customer.Io are popular alternatives for dotDigital Engagement Cloud.

Where is dotDigital Engagement Cloud located?

dotDigital Engagement Cloud is headquartered at European Union (EU).

Popular Business Setting

for dotDigital Engagement Cloud

Top Industries

  • Marketing and Advertising
  • Retail
  • Non-Profit Organization Management

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Peers used dotDigital Engagement Cloud to Acquire customers and Enhance customer relationships

Peer and Expert Opinion on Features

for dotDigital Engagement Cloud

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Templates

4.06/5

Read Reviews (144)
Feedback surveys

4.29/5

Read Reviews (71)
Personalization

4.66/5

Read Reviews (65)
Landing page

4.20/5

Read Reviews (36)
Dashboard

4.06/5

Read Reviews (14)
FEATURES RATINGS AND REVIEWS
Templates

4.06/5

Read Reviews (144)
Feedback surveys

4.29/5

Read Reviews (71)
Personalization

4.66/5

Read Reviews (65)
Landing page

4.20/5

Read Reviews (36)
Dashboard

4.06/5

Read Reviews (14)

IT and Other Capabilities

for dotDigital Engagement Cloud

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

3.72/5

Read Reviews (89)
Data Import

3.58/5

Read Reviews (274)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

3.72/5

Read Reviews (89)
Data Import

3.58/5

Read Reviews (274)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Phone Support

4.50/5

Read Reviews (33)
Email Support

4.43/5

Read Reviews (50)
Chat Support

4.37/5

Read Reviews (52)
24/7 Support

4.08/5

Read Reviews (318)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Phone Support

4.50/5

Read Reviews (33)
Email Support

4.43/5

Read Reviews (50)
Chat Support

4.37/5

Read Reviews (52)
24/7 Support

4.08/5

Read Reviews (318)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

1.92/5

Read Reviews (3)
Analytics

4.19/5

Read Reviews (91)
Custom Reports

3.71/5

Read Reviews (474)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

1.92/5

Read Reviews (3)
Analytics

4.19/5

Read Reviews (91)
Custom Reports

3.71/5

Read Reviews (474)

Software Failure Risk Guidance

?

for dotDigital Engagement Cloud

Overall Risk Meter

Low Medium High

Top Failure Risks for dotDigital Engagement Cloud

Vendor Profile Details

Company Name

dotdigital

Company Website

https://dotdigital.com/

Year Founded

1999

HQ Location

European Union (EU)

Employees

201-500

Social

Financials

NA