dotDigital Engagement Cloud Overview

Dotdigital enables personalized, cross-channel marketing through its all-in-one customer experience and data platform. Data insights are turned into tailored marketing experiences.

Use Cases

Customers recommend Engagement Management, Communication Management, Campaign Management, as the business use cases that they have been most satisfied with while using dotDigital Engagement Cloud.

Other use cases:

  • Onboarding
  • Helpdesk Management
  • Contact List Management
  • Social Media Analytics
  • Workflow Management
  • Customer Feedback Management
  • Knowledge Management
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Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using dotDigital Engagement Cloud.

Other priorities:

  • Increase Sales & Revenue
  • Improve ROI
  • Improve Internal Communications
  • Enter New Markets Internationally Or Locally
  • Grow Market Share
  • Scale Best Practices
  • Build Brand Awareness
  • Establish Thought Leadership
  • Improve Digital And Social Presence
  • Improve Efficiency
  • Increase Customer Life Time Value
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dotDigital Engagement Cloud Use-Cases and Business Priorities: Customer Satisfaction Data

dotDigital Engagement Cloud works with different mediums / channels such as E-Mail, Website, and Text SMS,

dotDigital Engagement Cloud's features include Templates, Feedback Surveys, Personalization, etc.

Reviews

"There was no embedded form to plug into the website — so we had to create a feed to bring subscribers from our website to the email series, The process wasn’t streamlined, which meant that instead of instant gratification, subscribers were getting a...n inefficient experience." - Lee Prutsman

dotDigital Engagement Cloud, Ortto, Acoustic Campaign, Oracle Responsys, Customer.io, etc., all belong to a category of solutions that help Marketing Automation. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for dotDigital Engagement Cloud

Top Industries

  • Marketing and Advertising
  • Retail
  • Non-Profit Organization Management

Popular in

  • Mid Market
  • Small Business
  • Enterprise

dotDigital Engagement Cloud is popular in Marketing And Advertising, Retail, and Non-Profit Organization Management and is widely used by Mid Market, Small Business, and Enterprise.

Comprehensive Insights on dotDigital Engagement Cloud Use Cases

How efficiently Does dotDigital Engagement Cloud manage your Engagement Management?

What solutions does dotDigital Engagement Cloud provide for Communication Management?

What Are the key features of dotDigital Engagement Cloud for Campaign Management?

How does dotDigital Engagement Cloud facilitate Onboarding?

What makes dotDigital Engagement Cloud ideal for Helpdesk Management?

45+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well dotDigital Engagement Cloud solved their Marketing Automation needs. Cuspera uses 2579 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Marketing Automation needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
dotDigital Engagement Cloud testimonial

Lee Prutsman

Marketing Manager

Visit KC

There was no embedded form to plug into the website — so we had to create a feed to bring subscribers from our website to the email series, The process wasn’t streamlined, which meant that instead of instant gratification, subscribers were getting an inefficient experience. Testimonial By Lee Prutsman
dotDigital Engagement Cloud testimonial

Jenny Drinkwater

Marketing Manager

Swanndri

Convert Digital’s partnership with Magento (now Adobe Commerce) along with Dotdigital’s user-friendly interface and the effortless end–to–end campaign process are the key factors driving this collaboration. Testimonial By Jenny Drinkwater
dotDigital Engagement Cloud testimonial

Sandradee Makejev

Founder and CEO

St. Frock

Our experience with dotdigital’s email marketing automation programs have been rewarding at every level. Speaking of segmentation and personalization, the huge range of active customer journeys have been outstanding and tick all the boxes Testimonial By Sandradee Makejev
CUSTOMERS TESTIMONIALS
dotDigital Engagement Cloud testimonial

Lee Prutsman

Marketing Manager

Visit KC

There was no embedded form to plug into the website — so we had to create a feed to bring subscribers from our website to the email series, The process wasn’t streamlined, which meant that instead of instant gratification, subscribers were getting an inefficient experience. Testimonial By Lee Prutsman
dotDigital Engagement Cloud testimonial

Jenny Drinkwater

Marketing Manager

Swanndri

Convert Digital’s partnership with Magento (now Adobe Commerce) along with Dotdigital’s user-friendly interface and the effortless end–to–end campaign process are the key factors driving this collaboration. Testimonial By Jenny Drinkwater
dotDigital Engagement Cloud testimonial

Sandradee Makejev

Founder and CEO

St. Frock

Our experience with dotdigital’s email marketing automation programs have been rewarding at every level. Speaking of segmentation and personalization, the huge range of active customer journeys have been outstanding and tick all the boxes Testimonial By Sandradee Makejev

Case Studies

COMPANY INDUSTRY CASE STUDIES
dotDigital Engagement Cloud case study
Retail
Retail
Case Study Swanndri

Learn How Swanndri strengthens cross-channel marketing strategy using Dotdigital

Read More
dotDigital Engagement Cloud case study
Retail
Retail
Case Study Swanndri

Learn How Swanndri strengthens cross-channel marketing strategy using Dotdigital

Read More
dotDigital Engagement Cloud case study
Retail
Retail
Case Study CostumeBox

CostumeBox leverages marketing automation for exceptional customer engagement

Read More

Video

Dotdigital | Go beyond the expected

Video Thumbnail

Frequently Asked Questions(FAQ)

for dotDigital Engagement Cloud

What is dotDigital Engagement Cloud?

dotdigital engagement cloud is a multi-channel customer engagement platform for Ecommerce teams, CRM Teams, Tech Teams, B2C Marketers, B2B Marketers teams to increase leads and acquire more customers.

It is primarily used to stay in touch with prospects and existing customers to keep them warm by periodic engagement using call, email, social media, SMS, Ads, mobile, web and offline.

Some key features of dotdigital engagement cloud include Marketing Automation, Segmentation, Reporting & Analytics, Pages & Forms, Ecommerce, as well as leveraging Artificial Intelligence and predictive Product Recommendations. Various integrations are possible too, such as Magento, Shopify and Microsoft Dynamics365 etc.

What is dotDigital Engagement Cloud used for?

dotDigital Engagement Cloud is a Marketing Automation Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Engagement Management, Communication Management and Campaign Management .

What are the top features of dotDigital Engagement Cloud?

Templates, Feedback surveys and Personalization are some of the top features of dotDigital Engagement Cloud.

Who uses dotDigital Engagement Cloud?

dotDigital Engagement Cloud is used by Marketing And Advertising, Retail and Non-Profit Organization Management among other industries.

What are dotDigital Engagement Cloud alternatives?

Ortto, Acoustic Campaign, Oracle Responsys and Customer.Io are popular alternatives for dotDigital Engagement Cloud.

Where is dotDigital Engagement Cloud located?

dotDigital Engagement Cloud is headquartered at European Union (EU).
lightning

Peers used dotDigital Engagement Cloud for engagement management and communication management

dotDigital Engagement Cloud Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

1.92/5

Read Reviews (3)
Analytics

4.19/5

Read Reviews (91)
Custom Reports

3.71/5

Read Reviews (474)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

1.92/5

Read Reviews (3)
Analytics

4.19/5

Read Reviews (91)
Custom Reports

3.71/5

Read Reviews (474)

Software Failure Risk Guidance

?

for dotDigital Engagement Cloud

Overall Risk Meter

Low Medium High

Top Failure Risks for dotDigital Engagement Cloud

dotdigital Feeds

October 2024 social media calendar

Discover marketing opportunities for October, with information on important dates and innovative content ideas for Black History Month and Halloween.

15/09/2024 - source

The history of Pride

From Stonewall to vibrant parades, celebrate Pride with us. Learn the history and how you can make a difference for the LGBTQIA+ community this month.

19/06/2024 - source

July 2024 social media calendar

Discover marketing opportunities for July, with information on important dates and innovative content ideas for Independence Day and the Paris Olympics.

13/06/2024 - source

dotdigital Profile

Company Name

dotdigital

Company Website

https://dotdigital.com/

Year Founded

1999

HQ Location

European Union (EU)

Employees

251-500

Social

Financials

PRIVATE