dotDigital Engagement Cloud Overview
Dotdigital transforms marketing data into personalized, cross-channel campaigns. Businesses use Dotdigital to engage customers through tailored messaging that spans email, SMS, social media, and more. A retail team, for instance, might leverage Dotdigital to automate customer journeys, increasing engagement by sending personalized product recommendations based on browsing history. The platform supports scaling efforts, allowing marketers to efficiently manage large volumes of data and interactions. Dotdigital's automation capabilities enable teams to focus on strategic planning rather than manual tasks, addressing industry challenges like maintaining customer loyalty and meeting diverse communication preferences.
Use Cases
Customers recommend Engagement Management, Communication Management, Campaign Management, as the business use cases that they have been most satisfied with while using dotDigital Engagement Cloud.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using dotDigital Engagement Cloud.
dotDigital Engagement Cloud Use-Cases and Business Priorities: Customer Satisfaction Data
dotDigital Engagement Cloud works with different mediums / channels such as E-Mail. Website. and Text SMS.
dotDigital Engagement Cloud's features include Templates, Feedback Surveys, Personalization, etc. and dotDigital Engagement Cloud support capabilities include Phone Support, Email Support, Chat Support, etc. also dotDigital Engagement Cloud analytics capabilities include Analytics, and Custom Reports.
Reviews
"Our experience with dotdigital’s email marketing automation programs have been rewarding at every level. Speaking of segmentation and personalization, the huge range of active customer journeys have been outstanding and tick all the boxes" - Sandradee Makejev
dotDigital Engagement Cloud, Yespo Оmnichannel CDP, ExpertSender, omnisend, Klaviyo, etc., all belong to a category of solutions that help Marketing Automation. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Dotdigital enables personalized, cross-channel marketing through its all-in-one customer experience and data platform. Data insights are turned into tailored marketing experiences.
Popular Business Setting
for dotDigital Engagement Cloud
Top Industries
- Marketing and Advertising
- Retail
- Non-Profit Organization Management
Popular in
- Mid Market
- Small Business
- Enterprise
dotDigital Engagement Cloud is popular in Marketing And Advertising, Retail, and Non-Profit Organization Management and is widely used by Mid Market, Small Business, and Enterprise.
Comprehensive Insights on dotDigital Engagement Cloud Use Cases
What benefits does dotDigital Engagement Cloud offer for Engagement Management?
What solutions does dotDigital Engagement Cloud provide for Communication Management?
How does dotDigital Engagement Cloud address your Campaign Management Challenges?
What makes dotDigital Engagement Cloud ideal for Onboarding?
What Are the key features of dotDigital Engagement Cloud for Helpdesk Management?
45+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well dotDigital Engagement Cloud solved their Marketing Automation needs. Cuspera uses 2579 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Marketing Automation needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Our experience with dotdigital’s email marketing automation programs have been rewarding at every level. Speaking of segmentation and personalization, the huge range of active customer journeys have been outstanding and tick all the boxes Testimonial By Sandradee Makejev |
|
Very little progress was being made to enhance the tool and offer those improved capabilities. That became challenging for us because we had ambitious plans for what we wanted our email program to become. Testimonial By Antonia Peterson |
|
It was so great to see that Dotdigital did everything they could to make sure we didn’t miss any business opportunities during the onboarding process, For me, that was a big sign that we made the right move. Testimonial By Nichola Lund-Yates |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Sandradee Makejev Founder and CEO St. Frock |
Our experience with dotdigital’s email marketing automation programs have been rewarding at every level. Speaking of segmentation and personalization, the huge range of active customer journeys have been outstanding and tick all the boxes Testimonial By Sandradee Makejev |
|
Antonia Peterson Director of Ecommerce T3 Micro |
Very little progress was being made to enhance the tool and offer those improved capabilities. That became challenging for us because we had ambitious plans for what we wanted our email program to become. Testimonial By Antonia Peterson |
|
Nichola Lund-Yates Marketing Manager SkateHut |
It was so great to see that Dotdigital did everything they could to make sure we didn’t miss any business opportunities during the onboarding process, For me, that was a big sign that we made the right move. Testimonial By Nichola Lund-Yates |
Case Studies
CASE STUDY Marshalls Gardens
CASE STUDY RealNZ
CASE STUDY The Royal Ballet School
CASE STUDY Mountain Warehouse
CASE STUDY Blue Sea Holidays
CASE STUDY CERES TAG
Video
Dotdigital | Go beyond the expected
Frequently Asked Questions(FAQ)
for dotDigital Engagement Cloud
What is dotDigital Engagement Cloud?
dotdigital engagement cloud is a multi-channel customer engagement platform for Ecommerce teams, CRM Teams, Tech Teams, B2C Marketers, B2B Marketers teams to increase leads and acquire more customers.
It is primarily used to stay in touch with prospects and existing customers to keep them warm by periodic engagement using call, email, social media, SMS, Ads, mobile, web and offline.
Some key features of dotdigital engagement cloud include Marketing Automation, Segmentation, Reporting & Analytics, Pages & Forms, Ecommerce, as well as leveraging Artificial Intelligence and predictive Product Recommendations. Various integrations are possible too, such as Magento, Shopify and Microsoft Dynamics365 etc.
What is dotDigital Engagement Cloud used for?
What are the top features of dotDigital Engagement Cloud?
Who uses dotDigital Engagement Cloud?
What are dotDigital Engagement Cloud alternatives?
Where is dotDigital Engagement Cloud located?
Peers used dotDigital Engagement Cloud for engagement management and communication management
dotDigital Engagement Cloud Competitors
dotDigital Engagement Cloud Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (3) |
| Analytics | Read Reviews (91) |
| Custom Reports | Read Reviews (474) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (3) |
| Analytics | Read Reviews (91) |
| Custom Reports | Read Reviews (474) |
dotDigital Engagement Cloud Integrations
dotDigital Engagement Cloud integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for dotDigital Engagement Cloud
Software Failure Risk Guidance
?for dotDigital Engagement Cloud
Overall Risk Meter
Top Failure Risks for dotDigital Engagement Cloud
Dotdigital EMEA Limited News
What??s new: AI updates, easier mobile marketing, and enterprise data syncing
Dotdigital has introduced over 20 new features to enhance its marketing automation platform. Key updates include AI-driven segmentation tools, improved mobile marketing capabilities, and seamless enterprise data syncing. Notable enhancements involve WinstonAI for intelligent segment templates and AI-powered image search, upgraded WhatsApp functionalities, and new integrations with platforms like Snowflake and Adobe Commerce. These advancements aim to streamline marketing operations, boost engagement, and facilitate data-driven decision-making.
DotDigital acquires US-based Social Snowball - Sharecast News
Dotdigital has acquired US-based Social Snowball, an influencer and affiliate marketing platform, for up to $35 million. The deal includes a $20 million initial payment and up to $15 million in earn-outs over two years. Social Snowball, integrated with Shopify and serving over 1,500 subscription customers, expands Dotdigitals cross-channel marketing automation portfolio and supports its customer experience and data platform strategy.
Dotdigital Group plc Acquires Influencer, Affiliate and Referral ...
Dotdigital Group plc has acquired Social Snowball, an influencer, affiliate, and referral marketing platform, for $35 million. This acquisition integrates influencer marketing into Dotdigital's product stack, enhancing its cross-channel marketing automation capabilities. The move aims to diversify customer acquisition channels and leverage first-party data for scalable growth, particularly within the Shopify merchant ecosystem.
Dotdigital insider: How to add WhatsApp messaging to your marketing strategy
Dotdigital has integrated WhatsApp into its marketing platform, enhancing cross-channel communication options for marketers.
Dotdigital EMEA Limited Profile
HQ Location
European Union (EU)
Employees
251-500
Social
Financials
PRIVATE
