dotDigital Engagement Cloud Overview

Use Cases

Peers recommend Engagement Management, Communication Management, Campaign Management, as the business use cases that they have been most satisfied while using dotDigital Engagement Cloud.

Other use cases:

  • Onboarding
  • Helpdesk Management
  • Contact List Management
  • Social Media Analytics
  • Workflow Management
  • Customer Feedback Management
  • Knowledge Management
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Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities peers achieved using dotDigital Engagement Cloud.

Other priorities:

  • Increase Sales & Revenue
  • Improve ROI
  • Improve Internal Communications
  • Enter New Markets Internationally Or Locally
  • Grow Market Share
  • Scale Best Practices
  • Build Brand Awareness
  • Establish Thought Leadership
  • Improve Digital And Social Presence
  • Improve Efficiency
  • Increase Customer Life Time Value
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dotDigital Engagement Cloud Use-Cases and Business Priorities

dotDigital Engagement Cloud works with different mediums / channels such as E-Mail, Website, and Text SMS,

dotDigital Engagement Cloud's features include Templates, Feedback Surveys, Personalization, etc.

Reviews

"At Atomic Group, we thrive on the idea of going far and beyond to understand our customers’ needs. We continue to work towards putting together innovation, industry knowledge, customer health, and expectations into our products that have made us the... specialists in what we do" - Cory-Dean West

dotDigital Engagement Cloud, Ortto, Acoustic Campaign, Oracle Responsys, Customer.io, etc., all belong to a category of solutions that help Marketing Automation. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for dotDigital Engagement Cloud

Top Industries

  • Marketing and Advertising
  • Retail
  • Non-Profit Organization Management

Popular in

  • Mid Market
  • Small Business
  • Enterprise

dotDigital Engagement Cloud is popular in Marketing And Advertising, Retail, and Non-Profit Organization Management and is widely used by Mid Market, Small Business, and Enterprise.

Comprehensive Insights on dotDigital Engagement Cloud Use Cases

How efficiently Does dotDigital Engagement Cloud manage your Engagement Management?

Dotdigital Engagement Cloud allows users to build programs for managing customer engagement activities, such as abandoned cart and post-purchase follow-ups, through automation. The platform provides features to create personalized email campaigns, run split tests, and analyze campaign performance. The platform's higher price point may be a limiting factor for some users.
"...We've predominantly used the platform to handle a myriad of email marketing campaigns across various business units, and its simple but effective form/survey and landing page builder helps with those campaigns that need the added user interaction and tracking...."

How does dotDigital Engagement Cloud address your Communication Management Challenges?

Dotdigital Engagement Cloud offers an automated communication management solution that simplifies the sending of mass emails based on user behavior and purchase history. The platform enables users to track campaign performance and manage responses. However, the system has limitations in its ability to schedule emails for multiple time zones without copying campaigns.
"...So, after sending out each email, it was useful for us to report on what worked and what didn`t...."

What benefits does dotDigital Engagement Cloud offer for Campaign Management?

What Are the key features of dotDigital Engagement Cloud for Onboarding?

Why is dotDigital Engagement Cloud the best choice for Helpdesk Management?

45+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well dotDigital Engagement Cloud solved their Marketing Automation needs. Cuspera uses 2579 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Marketing Automation needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
dotDigital Engagement Cloud testimonial

Cory-Dean West

Ecommerce Manager

Atomic Group

At Atomic Group, we thrive on the idea of going far and beyond to understand our customers’ needs. We continue to work towards putting together innovation, industry knowledge, customer health, and expectations into our products that have made us the specialists in what we do Testimonial By Cory-Dean West
dotDigital Engagement Cloud testimonial

Damien Finecott

Manager – Brand and Project Development

Goggles4u

Our experience wouldn’t have been the same without Sophie Sherley-Dale’s efforts and over-the-top support. She has been an absolute gem and has made the experience with dotdigital an easy one for us. Testimonial By Damien Finecott
dotDigital Engagement Cloud testimonial

Jenny Drinkwater

Marketing Manager

Swanndri

Convert Digital’s partnership with Magento (now Adobe Commerce) along with Dotdigital’s user-friendly interface and the effortless end–to–end campaign process are the key factors driving this collaboration. Testimonial By Jenny Drinkwater
CUSTOMERS TESTIMONIALS
dotDigital Engagement Cloud testimonial

Cory-Dean West

Ecommerce Manager

Atomic Group

At Atomic Group, we thrive on the idea of going far and beyond to understand our customers’ needs. We continue to work towards putting together innovation, industry knowledge, customer health, and expectations into our products that have made us the specialists in what we do Testimonial By Cory-Dean West
dotDigital Engagement Cloud testimonial

Damien Finecott

Manager – Brand and Project Development

Goggles4u

Our experience wouldn’t have been the same without Sophie Sherley-Dale’s efforts and over-the-top support. She has been an absolute gem and has made the experience with dotdigital an easy one for us. Testimonial By Damien Finecott
dotDigital Engagement Cloud testimonial

Jenny Drinkwater

Marketing Manager

Swanndri

Convert Digital’s partnership with Magento (now Adobe Commerce) along with Dotdigital’s user-friendly interface and the effortless end–to–end campaign process are the key factors driving this collaboration. Testimonial By Jenny Drinkwater

Case Studies

COMPANY CASE STUDIES
dotDigital Engagement Cloud case study
Case Study Atomic Group

Atomic Group strengthen their end-to-end customer journey with dotdigital

Read More
dotDigital Engagement Cloud case study
Case Study Swanndri

Learn How Swanndri strengthens cross-channel marketing strategy using Dotdigital

Read More
dotDigital Engagement Cloud case study
Case Study SkateHut

SkateHut targets segmented audiences with personalized email messaging

Read More

Video

Dotdigital | Go beyond the expected

Video Thumbnail

Frequently Asked Questions(FAQ)

for dotDigital Engagement Cloud

What is dotDigital Engagement Cloud?

dotdigital engagement cloud is a multi-channel customer engagement platform for Ecommerce teams, CRM Teams, Tech Teams, B2C Marketers, B2B Marketers teams to increase leads and acquire more customers.

What is dotDigital Engagement Cloud used for?

dotDigital Engagement Cloud is a Marketing Automation Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Engagement Management, Communication Management and Campaign Management .

What are the top features of dotDigital Engagement Cloud?

Templates, Feedback surveys and Personalization are some of the top features of dotDigital Engagement Cloud.

Who uses dotDigital Engagement Cloud?

dotDigital Engagement Cloud is used by Marketing And Advertising, Retail and Non-Profit Organization Management among other industries.

What are dotDigital Engagement Cloud alternatives?

Ortto, Acoustic Campaign, Oracle Responsys and Customer.Io are popular alternatives for dotDigital Engagement Cloud.

Where is dotDigital Engagement Cloud located?

dotDigital Engagement Cloud is headquartered at European Union (EU).
lightning

Peers used dotDigital Engagement Cloud to engagement management and communication management

Other Capabilities

for dotDigital Engagement Cloud

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

3.72/5

Read Reviews (89)
Data Import

3.58/5

Read Reviews (274)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

3.72/5

Read Reviews (89)
Data Import

3.58/5

Read Reviews (274)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

1.92/5

Read Reviews (3)
Analytics

4.19/5

Read Reviews (91)
Custom Reports

3.71/5

Read Reviews (474)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

1.92/5

Read Reviews (3)
Analytics

4.19/5

Read Reviews (91)
Custom Reports

3.71/5

Read Reviews (474)

Software Failure Risk Guidance

?

for dotDigital Engagement Cloud

Overall Risk Meter

Low Medium High

Top Failure Risks for dotDigital Engagement Cloud

Vendor Profile Details

Company Name

dotdigital

Company Website

https://dotdigital.com/

Year Founded

1999

HQ Location

European Union (EU)

Employees

251-500

Social

Financials

PRIVATE