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dotDigital Engagement Cloud

4.25 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆
(6101 Reviews, Testimonials & Expert Opinions)
(6101 Reviews, Testimonials & Expert Opinions)

dotDigital Engagement Cloud | Omnichannel marketing automation for B2C, B2B, and NFP marketers

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About dotDigital Engagement Cloud

dotdigital engagement cloud is a multi-channel customer engagement platform for Ecommerce teams, CRM Teams, Tech Teams, B2C Marketers, B2B Marketers teams to increase leads and acquire more customers.

It is primarily used to stay in touch with prospects and existing customers to keep them warm by periodic engagement using call, email, social media, SMS, Ads, mobile, web and offline.

Some key features of dotdigital engagement cloud include Marketing Automation, Segmentation, Reporting & Analytics, Pages & Forms, Ecommerce, as well as leveraging Artificial Intelligence and predictive Product Recommendations. Various integrations are possible too, such as Magento, Shopify and Microsoft Dynamics365 etc.

Evaluating dotDigital Engagement Cloud for your Marketing Automation need?

wyz, your personal AI advisor

Our AI advisor, Wyz, harnessed 6101 insights from peers and experts who used dotDigital Engagement Cloud to help you determine how well it fits your Marketing Automation needs.

Peer and Expert Opinions
for dotDigital Engagement Cloud


Improve ROI and Increase sales & revenue are the most popular goals peers achieved using dotDigital Engagement Cloud .

Other goals:

  • Scale best practices
  • Build brand awareness
  • Improve internal communications
  • Acquire customers
  • Grow market share
  • Enhance customer relationships
  • Enter new markets internationally or locally
  • Improve brand engagement
  • Increase customer life time value
  • Improve digital and social presence
  • Improve efficiency
  • Establish thought leadership
  • Improve stakeholder relations
  • Improve consistency
See all goals See less goals


It is the best suited for e-mail, omnichannel, social media, channels.

Other channels:

  • text SMS
  • website
  • offline
  • point of sale
  • promotions
  • Facebook
  • chat
  • video
  • newsletter
  • phone calls
  • mobile
  • Instagram
  • on premises
  • out of home
  • brochure
  • mass media
  • coupons
  • causes and charity
  • trade shows
  • display advertisement
  • games
  • user generated content
  • blogs
See all channels See less channels


Peers recommend engagement management, campaign management, communication management, as the business processes that they have been most satisfied while using dotDigital Engagement Cloud .

Read Peer and Expert Experience for Business Use Cases

Engagement management With E mail

Engaging and following up With E mail

Campaign management With E mail

Campaign analytics With E mail

Campaign monitoring With E mail

Communication management With E mail

Sending & publishing communications With E mail

Tracking & monitoring communications With E mail

Contact list management With E mail

Creating contact list With E mail

Training & onboarding

Advertisement With Social media and Facebook and Website

Helpdesk management With E mail and Omnichannel and Phone calls

Customer feedback management With Text sms and E mail

Measuring customer satisfaction With Text sms

Social media management With E mail

Social media analytics With E mail

Engaging on social media With Social media

Workflow management With E mail

Personalized marketing With E mail and Omnichannel and Text sms

Generation of new leads With E mail and Website

Knowledge management With Newsletter and Chat

Digital marketing

Segmentation and targeting With E mail and Social media and Facebook

Content management With E mail and Text sms

Content curation With E mail

Ad retargeting With Social media and Facebook and E mail and Instagram and Website

Lead qualification With E mail and Website

Lead qualification: behavioural With E mail and Website

Collaboration With E mail and Chat

Channel marketing With E mail and Omnichannel

Lead engagement With Text sms and E mail and Chat and Social media

Customer case management With E mail

Btl marketing With E mail and Out of home and Brochure and Video

Direct marketing With E mail

Competitive intelligence With E mail

Promotion management With Promotions and E mail and Coupons

Drip marketing With E mail

Market survey With E mail and Website

Rating and review management

Social media marketing With Social media and Omnichannel and E mail and Text sms

Lead nurturing With Omnichannel

Loyalty management

Identify target customers

Database marketing With E mail and Text sms

Sales document management

Contract management

Coaching With E mail and Offline and Causes and charity

Product marketing

Lifetime value management With Omnichannel

Sales call management With Phone calls

Offer management With E mail

Performance management With Website

Trade show marketing With Offline and Trade shows and E mail

Conversion management With Text sms and Mobile

Funnel analysis

Outbound marketing With E mail and Promotions

Relationship management

Cross selling

Products & pricelist management

See allless Activities

Popular Business Setting
for dotDigital Engagement Cloud

Top Industries

  • Retail
  • Marketing and Advertising
  • Non-Profit Organization Management

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Peers used dotDigital Engagement Cloud to Improve ROI and Increase sales & revenue

Verify if it works for you

IT and Other Capabilities
for dotDigital Engagement Cloud

  • Low
  • Medium
  • High


Data Export

Data Import


Chat Support

Email Support

24/7 Support

Phone Support


AI Powered


Custom Reports

Failure Risk Guidance Security Report ?

Overall Risk Meter

Low Medium High

Top Failure Risks for dotDigital Engagement Cloud

Vendor Profile Details

Company Name dotdigital
Company Website
Year Founded 1999
HQ Location European Union (EU)
Employees 201-500
Financials NA