dotDigital Engagement Cloud Overview
Dotdigital transforms marketing data into personalized, cross-channel campaigns. Businesses use Dotdigital to engage customers through tailored messaging that spans email, SMS, social media, and more. A retail team, for instance, might leverage Dotdigital to automate customer journeys, increasing engagement by sending personalized product recommendations based on browsing history. The platform supports scaling efforts, allowing marketers to efficiently manage large volumes of data and interactions. Dotdigital's automation capabilities enable teams to focus on strategic planning rather than manual tasks, addressing industry challenges like maintaining customer loyalty and meeting diverse communication preferences.
Use Cases
Customers recommend Engagement Management, Communication Management, Campaign Management, as the business use cases that they have been most satisfied with while using dotDigital Engagement Cloud.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using dotDigital Engagement Cloud.
dotDigital Engagement Cloud Use-Cases and Business Priorities: Customer Satisfaction Data
dotDigital Engagement Cloud works with different mediums / channels such as E-Mail. Website. and Text SMS.
dotDigital Engagement Cloud's features include Templates, Feedback Surveys, Personalization, etc. and dotDigital Engagement Cloud support capabilities include Phone Support, Email Support, Chat Support, etc. also dotDigital Engagement Cloud analytics capabilities include Analytics, and Custom Reports.
Reviews
"Our experience with dotdigital’s email marketing automation programs have been rewarding at every level. Speaking of segmentation and personalization, the huge range of active customer journeys have been outstanding and tick all the boxes" - Sandradee Makejev
dotDigital Engagement Cloud, Yespo Оmnichannel CDP, ExpertSender, omnisend, Klaviyo, etc., all belong to a category of solutions that help Marketing Automation. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Dotdigital enables personalized, cross-channel marketing through its all-in-one customer experience and data platform. Data insights are turned into tailored marketing experiences.
Popular Business Setting
for dotDigital Engagement Cloud
Top Industries
- Marketing and Advertising
- Retail
- Non-Profit Organization Management
Popular in
- Mid Market
- Small Business
- Enterprise
dotDigital Engagement Cloud is popular in Marketing And Advertising, Retail, and Non-Profit Organization Management and is widely used by Mid Market, Small Business, and Enterprise.
dotDigital Engagement Cloud Customer wins, Customer success stories, Case studies
Why is dotDigital Engagement Cloud the best choice for Engagement Management?
How does dotDigital Engagement Cloud facilitate Communication Management?
Why is dotDigital Engagement Cloud the best choice for Campaign Management?
How can dotDigital Engagement Cloud enhance your Onboarding process?
How efficiently Does dotDigital Engagement Cloud manage your Helpdesk Management?
11 buyers and buying teams have used Cuspera to assess how well dotDigital Engagement Cloud solved their Marketing Automation needs. Cuspera uses 2579 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Marketing Automation needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Our experience with dotdigital’s email marketing automation programs have been rewarding at every level. Speaking of segmentation and personalization, the huge range of active customer journeys have been outstanding and tick all the boxes Testimonial By Sandradee Makejev |
|
There was no embedded form to plug into the website — so we had to create a feed to bring subscribers from our website to the email series, The process wasn’t streamlined, which meant that instead of instant gratification, subscribers were getting an inefficient experience. Testimonial By Lee Prutsman |
|
Emily has a phenomenal way of dealing with people, whether that is our customers or the internal team. She drives both herself and those around her to put the customer first, producing promotions and emails that are more segmented, more targeted, and delight our customers. Her ‘people person’ abili...ty is seen as a sixth sense among the team and she really knows how to bring the best out in people. When she combines her knowledge of what makes customers tick into her experience in marketing automation and segmentation, it produces some fantastic emails that really offer customers more than they can get elsewhere. Whether she’s hosting a Facebook live quiz with Olympic athlete Iwan Thomas or designing a beautiful email, Emily just knows what our customers want and need. |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Sandradee Makejev Founder and CEO St. Frock |
Our experience with dotdigital’s email marketing automation programs have been rewarding at every level. Speaking of segmentation and personalization, the huge range of active customer journeys have been outstanding and tick all the boxes Testimonial By Sandradee Makejev |
|
Lee Prutsman Marketing Manager Visit KC |
There was no embedded form to plug into the website — so we had to create a feed to bring subscribers from our website to the email series, The process wasn’t streamlined, which meant that instead of instant gratification, subscribers were getting an inefficient experience. Testimonial By Lee Prutsman |
|
Tom Brown Head of Ecommerce Ordnance Survey |
Emily has a phenomenal way of dealing with people, whether that is our customers or the internal team. She drives both herself and those around her to put the customer first, producing promotions and emails that are more segmented, more targeted, and delight our customers. Her ‘people person’ abili...ty is seen as a sixth sense among the team and she really knows how to bring the best out in people. When she combines her knowledge of what makes customers tick into her experience in marketing automation and segmentation, it produces some fantastic emails that really offer customers more than they can get elsewhere. Whether she’s hosting a Facebook live quiz with Olympic athlete Iwan Thomas or designing a beautiful email, Emily just knows what our customers want and need. |
Neal’s Yard Remedies - Retail
Read more →Bristol Airport - Transportation/trucking/railroad
Read more →Harvey & Thompson - Retail
Read more →Direct Supply - Healthcare
Read more →Snuggle Hunny - Retail
Read more →Wittner - Retail
Read more →Dotdigital | Go beyond the expected
Frequently Asked Questions(FAQ)
for dotDigital Engagement Cloud
What is dotDigital Engagement Cloud?
dotdigital engagement cloud is a multi-channel customer engagement platform for Ecommerce teams, CRM Teams, Tech Teams, B2C Marketers, B2B Marketers teams to increase leads and acquire more customers.
It is primarily used to stay in touch with prospects and existing customers to keep them warm by periodic engagement using call, email, social media, SMS, Ads, mobile, web and offline.
Some key features of dotdigital engagement cloud include Marketing Automation, Segmentation, Reporting & Analytics, Pages & Forms, Ecommerce, as well as leveraging Artificial Intelligence and predictive Product Recommendations. Various integrations are possible too, such as Magento, Shopify and Microsoft Dynamics365 etc.
What is dotDigital Engagement Cloud used for?
What are the top features of dotDigital Engagement Cloud?
Who uses dotDigital Engagement Cloud?
What are dotDigital Engagement Cloud alternatives?
Where is dotDigital Engagement Cloud located?
Peers used dotDigital Engagement Cloud for engagement management and communication management
dotDigital Engagement Cloud Competitors
dotDigital Engagement Cloud Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (3) |
| Analytics | Read Reviews (91) |
| Custom Reports | Read Reviews (474) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (3) |
| Analytics | Read Reviews (91) |
| Custom Reports | Read Reviews (474) |
dotDigital Engagement Cloud Integrations
dotDigital Engagement Cloud integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for dotDigital Engagement Cloud
Software Failure Risk Guidance
?for dotDigital Engagement Cloud
Overall Risk Meter
Top Failure Risks for dotDigital Engagement Cloud
Dotdigital EMEA Limited News
Dotdigital Shares Move Higher On Solid Trading Update
Dotdigital reported a 6% revenue increase to 83.9 million for the year ending June 30, 2025, with 94% of revenue being recurring. The company acquired Social Snowball for $35 million to boost its North American presence and enhance its marketing automation capabilities. Despite a cash reserve decrease due to this acquisition, Dotdigital plans to increase its final dividend, reflecting confidence in its financial performance.
What??s new: AI updates, easier mobile marketing, and enterprise data syncing
Dotdigital has introduced over 20 new features to enhance its marketing automation platform. Key updates include AI-driven segmentation tools, improved mobile marketing capabilities, and seamless enterprise data syncing. Notable enhancements involve WinstonAI for intelligent segment templates and AI-powered image search, upgraded WhatsApp functionalities, and new integrations with platforms like Snowflake and Adobe Commerce. These advancements aim to streamline marketing operations, boost engagement, and facilitate data-driven decision-making.
DotDigital acquires US-based Social Snowball - Sharecast News
Dotdigital has acquired US-based Social Snowball, an influencer and affiliate marketing platform, for up to $35 million. The deal includes a $20 million initial payment and up to $15 million in earn-outs over two years. Social Snowball, integrated with Shopify and serving over 1,500 subscription customers, expands Dotdigitals cross-channel marketing automation portfolio and supports its customer experience and data platform strategy.
Dotdigital Group plc Acquires Influencer, Affiliate and Referral ...
Dotdigital Group plc has acquired Social Snowball, an influencer, affiliate, and referral marketing platform, for $35 million. This acquisition integrates influencer marketing into Dotdigital's product stack, enhancing its cross-channel marketing automation capabilities. The move aims to diversify customer acquisition channels and leverage first-party data for scalable growth, particularly within the Shopify merchant ecosystem.
Dotdigital EMEA Limited Profile
HQ Location
European Union (EU)
Employees
251-500
Social
Financials
PRIVATE
