dotDigital Engagement Cloud Overview

This is a summary of the comprehensive capabilities and benefits of dotDigital Engagement Cloud based on over 2579 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

dotDigital Engagement Cloud, Ortto, Acoustic Campaign, Oracle Responsys, Customer.io, etc., all belong to a category of solutions that help Marketing Automation. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Do you need to check if dotDigital Engagement Cloud is right for your needs? Our Cuspera AI engine can evaluate how dotDigital Engagement Cloud fits your specific business needs, industry, and context. Get your personalized assessment report today.

dotDigital Engagement Cloud supports business activities such as:

  • Engagement Management
  • Communication Management
  • Campaign Management
  • Training & Onboarding
  • Helpdesk Management

dotDigital Engagement Cloud can help you with many business goals, such as Acquire Customers, Enhance Customer Relationships, Increase Sales & Revenue, Improve ROI, Improve Internal Communications, etc. It can help manage these activities if you use E-Mail Website and Text SMS for these needs. As a solution, dotDigital Engagement Cloud's capabilities include Templates, Feedback Surveys, Personalization, etc.

dotDigital Engagement Cloud was founded in 1999. Marketing and Advertising Vertical is its biggest customer base.

Reviews

"Thanks to Dotdigital, not only do we have access to more customer data and insights, but also better engagement rates. " - Anita Williams

Cuspera Reviews

11 buyers and buying teams have used Cuspera to assess how well dotDigital Engagement Cloud solved their Marketing Automation needs. Cuspera uses 2579 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Marketing Automation needs.

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities peers achieved using dotDigital Engagement Cloud.

Other priorities:

  • Increase Sales & Revenue
  • Improve ROI
  • Improve Internal Communications
  • Enter New Markets Internationally Or Locally
  • Grow Market Share
  • Scale Best Practices
  • Build Brand Awareness
  • Establish Thought Leadership
  • Improve Digital And Social Presence
  • Improve Efficiency
  • Increase Customer Life Time Value
See all business priorities See less business priorities

Use Cases

Peers recommend Engagement Management , Communication Management , Campaign Management , as the business use cases that they have been most satisfied while using dotDigital Engagement Cloud.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Engagement Management with E-Mail

4.92/5

Read Reviews (138)

"...For a busy marketing department, the software platform can readily manage: signups, lead-gen, email broadcasts, automation, transactions, re-engagement, surveys and events...."
engaging and following up

4.87/5

Read Reviews (98)

"...The Dotdigial Engagement Cloud has improved how I report the campaign performance...."
Communication Management with E-Mail

4.50/5

Read Reviews (86)

"...It gives us some flexibility and convenience to send out our email campaigns...."
sending & publishing communications

4.52/5

Read Reviews (78)

"...The platform is so easy to use even non-marketeers can use it to send branded email campaigns...."
tracking & monitoring communications

3.73/5

Read Reviews (6)

"...Collecting emails for direct email marketing, producing direct marketing emails, and tracking the success of our email marketing campaigns...."
Campaign Management with E-Mail

4.49/5

Read Reviews (85)

"...The drip campaign program creator is a little challenging. ...."
campaign analytics

4.00/5

Read Reviews (25)

"...The system allows us to set-up, send and report on email campaigns with ease...."
campaign monitoring

4.34/5

Read Reviews (8)

"...The ability to track your email campaigns..."
PEER EXPERIENCES
Engagement Management with E-Mail

4.92/5

Read Reviews (138)

"...For a busy marketing department, the software platform can readily manage: signups, lead-gen, email broadcasts, automation, transactions, re-engagement, surveys and events...." Peer review by Joi B, Email Marketing Account Manager, Marketing and Advertising
engaging and following up

4.92/5

Read Reviews (98)

Communication Management with E-Mail

4.50/5

Read Reviews (86)

"...It gives us some flexibility and convenience to send out our email campaigns...." Peer review by Tracy D., Brand Manager, Retail
sending & publishing communications

4.50/5

Read Reviews (78)

tracking & monitoring communications

4.50/5

Read Reviews (6)

Campaign Management with E-Mail

4.49/5

Read Reviews (85)

"...The drip campaign program creator is a little challenging. ...." Peer review by Bree A., Marketing Coordinator
campaign analytics

4.49/5

Read Reviews (25)

campaign monitoring

4.49/5

Read Reviews (8)

45+ more Business Use Cases

Our AI advisor, Wyz, harnessed 2579 insights from peers and experts to help you assess how these dotDigital Engagement Cloud use cases fit your Marketing Automation needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Anita Williams

Marketing Manager

Costumes.com.au

Thanks to Dotdigital, not only do we have access to more customer data and insights, but also better engagement rates. Testimonial By Anita Williams

Nikki Yeaman

Co-Founder and CEO

CostumeBox

Dotdigital has eased the entire process for the team, right from sending emails to building customer lists, segmenting customers based on their brand engagement frequency, tracking data from direct emails and crafting and scheduling personalized triggered campaigns. Testimonial By Nikki Yeaman

Damien Finecott

Manager – Brand and Project Development

Goggles4u

Our experience wouldn’t have been the same without Sophie Sherley-Dale’s efforts and over-the-top support. She has been an absolute gem and has made the experience with dotdigital an easy one for us. Testimonial By Damien Finecott
CUSTOMERS TESTIMONIALS

Anita Williams

Marketing Manager

Costumes.com.au

Thanks to Dotdigital, not only do we have access to more customer data and insights, but also better engagement rates. Testimonial By Anita Williams

Nikki Yeaman

Co-Founder and CEO

CostumeBox

Dotdigital has eased the entire process for the team, right from sending emails to building customer lists, segmenting customers based on their brand engagement frequency, tracking data from direct emails and crafting and scheduling personalized triggered campaigns. Testimonial By Nikki Yeaman

Damien Finecott

Manager – Brand and Project Development

Goggles4u

Our experience wouldn’t have been the same without Sophie Sherley-Dale’s efforts and over-the-top support. She has been an absolute gem and has made the experience with dotdigital an easy one for us. Testimonial By Damien Finecott

Case Studies

COMPANY CASE STUDIES
Case Study Costumes.com.au

Australian online retailer, Costumes.com.au, pushes creative boundaries in digital marketing with Dotdigital

Read More
Case Study Scrutton Bland

Learn How Scrutton Bland has been able to target their audience with more meaningful communications.

Read More
Case Study Atomic Group

Atomic Group strengthen their end-to-end customer journey with dotdigital

Read More

Frequently Asked Questions(FAQ)

for dotDigital Engagement Cloud

What is dotDigital Engagement Cloud?

dotdigital engagement cloud is a multi-channel customer engagement platform for Ecommerce teams, CRM Teams, Tech Teams, B2C Marketers, B2B Marketers teams to increase leads and acquire more customers.

What is dotDigital Engagement Cloud used for?

dotDigital Engagement Cloud is a Marketing Automation Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Engagement Management, Communication Management and Campaign Management .

What are the top features of dotDigital Engagement Cloud?

Templates, Feedback surveys and Personalization are some of the top features of dotDigital Engagement Cloud.

Who uses dotDigital Engagement Cloud?

dotDigital Engagement Cloud is used by Marketing And Advertising, Retail and Non-Profit Organization Management among other industries.

What are dotDigital Engagement Cloud alternatives?

Ortto, Acoustic Campaign, Oracle Responsys and Customer.Io are popular alternatives for dotDigital Engagement Cloud.

Where is dotDigital Engagement Cloud located?

dotDigital Engagement Cloud is headquartered at European Union (EU).

Popular Business Setting

for dotDigital Engagement Cloud

Top Industries

  • Marketing and Advertising
  • Retail
  • Non-Profit Organization Management

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Peers used dotDigital Engagement Cloud to Acquire customers and Enhance customer relationships

Peer and Expert Opinion on Features

for dotDigital Engagement Cloud

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Templates

4.06/5

Read Reviews (144)
Feedback surveys

4.29/5

Read Reviews (71)
Personalization

4.66/5

Read Reviews (65)
Landing page

4.20/5

Read Reviews (36)
Dashboard

4.06/5

Read Reviews (14)
FEATURES RATINGS AND REVIEWS
Templates

4.06/5

Read Reviews (144)
Feedback surveys

4.29/5

Read Reviews (71)
Personalization

4.66/5

Read Reviews (65)
Landing page

4.20/5

Read Reviews (36)
Dashboard

4.06/5

Read Reviews (14)

IT and Other Capabilities

for dotDigital Engagement Cloud

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

3.72/5

Read Reviews (89)
Data Import

3.58/5

Read Reviews (274)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

3.72/5

Read Reviews (89)
Data Import

3.58/5

Read Reviews (274)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Phone Support

4.50/5

Read Reviews (33)
Email Support

4.43/5

Read Reviews (50)
Chat Support

4.37/5

Read Reviews (52)
24/7 Support

4.08/5

Read Reviews (318)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Phone Support

4.50/5

Read Reviews (33)
Email Support

4.43/5

Read Reviews (50)
Chat Support

4.37/5

Read Reviews (52)
24/7 Support

4.08/5

Read Reviews (318)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

1.92/5

Read Reviews (3)
Analytics

4.19/5

Read Reviews (91)
Custom Reports

3.71/5

Read Reviews (474)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

1.92/5

Read Reviews (3)
Analytics

4.19/5

Read Reviews (91)
Custom Reports

3.71/5

Read Reviews (474)

Software Failure Risk Guidance

?

for dotDigital Engagement Cloud

Overall Risk Meter

Low Medium High

Top Failure Risks for dotDigital Engagement Cloud

Vendor Profile Details

Company Name

dotdigital

Company Website

https://dotdigital.com/

Year Founded

1999

HQ Location

European Union (EU)

Employees

251-500

Social

Financials

PRIVATE