ubisend: Product updates, Customer stories, and Insights | 2026 Cuspera

Ubisend helped a UK-based highway maintenance provider automate HR support for their site-based staff. The HR chatbot works on phones and tablets, making it easy for employees to get answers and acce...ss documents anytime. The chatbot handles 48% of messages outside working hours, reducing pressure on HR. Staff can submit feedback through the chatbot, and HR can review it easily. The solution saves HR time and improves employee experience.
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ubisend built a custom HR chatbot for a global pharmaceutical company with over 5,700 employees in 30+ countries. The HR team struggled to answer many employee questions across multiple sites. ubisen...d created a single chatbot that delivers location-specific answers and supports company-wide FAQs. The chatbot launched at three sites and quickly expanded to a fourth. The company can now add new locations easily and plans to integrate with Workday. The chatbot helps employees get fast answers and reduces HR workload.
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Ubisend helped Edyn Group solve HR inbox overload with a multilingual HR chatbot. Edyn Group's HR team supports a large, multinational workforce across four countries. The chatbot, Buddy, answers que...stions in multiple languages and gives location-specific answers by integrating with XCD HRMS. Only 13 human fallbacks occurred out of 200 regular users in a year. 15.4% of messages are handled outside office hours, reducing repetitive questions and giving staff real-time support.
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Jim Rowe-bot used the ubisend chatbot platform to build advanced, custom chatbots for their clients. They needed a flexible, cost-effective solution that could scale and integrate with other software.... With ubisend, they quickly created a chatbot for a client handling over 5,000 virtual events yearly. The chatbot reduced manual customer service work and cut costs. Within 4 weeks, the chatbot met both main goals. By 12 weeks, 51% of messages were answered automatically, showing strong results.
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ubisend helped Rytrack Solutions, a London-based chatbot agency, find their niche in the chatbot market. Rytrack Solutions used ubisend's platform to build chatbots for non-profits, public sector, an...d education organizations. The platform's partner support, frequent feature updates, and conversation builder made implementation easy. Rytrack Solutions quickly built chatbots for themselves and clients, measuring key metrics and exploring new revenue models. The ubisend partnership enabled Rytrack Solutions to compete with larger competitors and grow their business.
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SaaS chatbot by ubisend helped a global information technology organisation in France with over 120,000 employees. The client wanted full control over their chatbot's design to match their brand. ubi...send created MyBot, a user interface for easy chatbot customization. Clients can now change colors, logos, and messages without developer help. This improved branding and user experience. More features were added based on client feedback, making the chatbot even more flexible.
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