ubisend: Use-Cases, Insights and Reviews | 2025 Cuspera

Name: ubisend
Brand: ubisend
Rating: 4.0 (137 reviews)

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ubisend builds AI-driven enterprise grade chatbots for all ...

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ubisend Overview

Ubisend offers a robust chatbot platform tailored for enterprise needs, enabling businesses to efficiently scale their chatbot operations. It focuses on driving efficiency by automating processes, which helps employees achieve more with fewer resources. The platform is designed to accommodate a wide range of conversational AI applications, allowing enterprises to build customized solutions using modular blocks. Ubisend's infrastructure supports seamless integration across various organizational functions and types, ensuring that businesses can extend their reach and maintain future-proof operations. Notably, the platform facilitates enhanced customer support, staff assistance, and sales functions, making it a versatile tool for enterprises looking to leverage conversational marketing effectively.

Use Cases

Customers recommend Engagement Management, Conversion Management, Sending & Publishing Communications, as the business use cases that they have been most satisfied with while using ubisend.

Other use cases:

Social Media Analytics
Campaign Analytics
Measuring Customer Satisfaction
Rating And Review Management
Generation Of New Leads
Digital Marketing
Content Publishing

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Business Priorities

Increase Sales & Revenue is the most popular business priority that customers and associates have achieved using ubisend.

Other priorities:

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ubisend Use-Cases and Business Priorities: Customer Satisfaction Data

Reviews

"...Chatbot solution that assists small to large sized firms with automated messaging, campaign analytics and customer engagement...." Peer review from ubisend

ubisend, Qualified, Continually, Ada, Verint Messaging, etc., all belong to a category of solutions that help Conversational Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Ubisend provides enterprise chatbot infrastructure to scale chatbots and drive efficiency. Processes are automated, allowing employees to achieve more with fewer resources.

ubisend Customer wins, Customer success stories, Case studies

What makes ubisend ideal for Engagement Management?

Why is ubisend the best choice for Sending & Publishing Communications?

54 buyers and buying teams have used Cuspera to assess how well ubisend solved their Conversational Marketing needs. Cuspera uses 137 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversational Marketing needs.

Jim Rowe-bot - Marketing And Advertising

Jim Rowe-bot used the ubisend chatbot platform to build advanced, custom chatbots for their clients. They needed a flexible, cost-effective solution that could scale and integrate with other software.... With ubisend, they quickly created a chatbot for a client handling over 5,000 virtual events yearly. The chatbot reduced manual customer service work and cut costs. Within 4 weeks, the chatbot met both main goals. By 12 weeks, 51% of messages were answered automatically, showing strong results.

Rytrack Solutions - Information Technology And Services

ubisend helped Rytrack Solutions, a London-based chatbot agency, find their niche in the chatbot market. Rytrack Solutions used ubisend's platform to build chatbots for non-profits, public sector, an...d education organizations. The platform's partner support, frequent feature updates, and conversation builder made implementation easy. Rytrack Solutions quickly built chatbots for themselves and clients, measuring key metrics and exploring new revenue models. The ubisend partnership enabled Rytrack Solutions to compete with larger competitors and grow their business.

A global information technology organisation based in France - Information Technology And Services

SaaS chatbot by ubisend helped a global information technology organisation in France with over 120,000 employees. The client wanted full control over their chatbot's design to match their brand. ubi...send created MyBot, a user interface for easy chatbot customization. Clients can now change colors, logos, and messages without developer help. This improved branding and user experience. More features were added based on client feedback, making the chatbot even more flexible.

A global pharmaceutical company - Pharmaceuticals

ubisend automated the employee onboarding process for a global pharmaceutical company with over 5,700 employees. The company faced a complex, evolving onboarding workflow that slowed HR and managemen...t. ubisend's chatbot platform replaced manual form processing with a conversational workflow, integrating with spreadsheets for real-time data. Management now reviews completed forms in minutes, not hours. The solution reduced admin workload and improved onboarding speed.

Agylia - Education

ubisend built a custom chatbot for Agylia to support 6.5 million unpaid carers in the UK. Agylia needed to help carers who often feel isolated and untrained. The chatbot uses AI and NLP to understand... carers' needs and suggest personalized learning paths. It collects information, scores the severity of conditions, and delivers targeted microlearning content. The solution makes it easy for carers to get the right support quickly.

Archant - Media

ubisend built a fully custom chatbot for Archant, a UK media group with over 160 years of newspaper archives. Archant wanted to digitize millions of old articles and make them accessible through an A...I-driven, voice-activated chatbot. The project aimed to turn fragile paper archives into a digital asset and create new revenue streams. With Google funding, ubisend and Archant developed Local Recall, transforming 700,000 pages and 14 million articles into a searchable, conversational tool. This innovation helped Archant preserve history and explore new business opportunities.