ubisend: Use-Cases, Insights and Reviews | 2025 Cuspera

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ubisend builds AI-driven enterprise grade chatbots for all ...

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ubisend Overview

Ubisend offers a robust chatbot platform tailored for enterprise needs, enabling businesses to efficiently scale their chatbot operations. It focuses on driving efficiency by automating processes, which helps employees achieve more with fewer resources. The platform is designed to accommodate a wide range of conversational AI applications, allowing enterprises to build customized solutions using modular blocks. Ubisend's infrastructure supports seamless integration across various organizational functions and types, ensuring that businesses can extend their reach and maintain future-proof operations. Notably, the platform facilitates enhanced customer support, staff assistance, and sales functions, making it a versatile tool for enterprises looking to leverage conversational marketing effectively.

Use Cases

Customers recommend Engagement Management, Conversion Management, Sending & Publishing Communications, as the business use cases that they have been most satisfied with while using ubisend.

Other use cases:

Social Media Analytics
Campaign Analytics
Measuring Customer Satisfaction
Rating And Review Management
Generation Of New Leads
Digital Marketing
Content Publishing

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Business Priorities

Increase Sales & Revenue is the most popular business priority that customers and associates have achieved using ubisend.

Other priorities:

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ubisend Use-Cases and Business Priorities: Customer Satisfaction Data

Reviews

"...Chatbot solution that assists small to large sized firms with automated messaging, campaign analytics and customer engagement...." Peer review from ubisend

ubisend, Qualified, Continually, Ada, Verint Messaging, etc., all belong to a category of solutions that help Conversational Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Ubisend provides enterprise chatbot infrastructure to scale chatbots and drive efficiency. Processes are automated, allowing employees to achieve more with fewer resources.

Comprehensive Insights on ubisend Use Cases

What solutions does ubisend provide for Engagement Management?

What benefits does ubisend offer for Sending & Publishing Communications?

10+ more Business Use Cases

54 buyers and buying teams have used Cuspera to assess how well ubisend solved their Conversational Marketing needs. Cuspera uses 137 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversational Marketing needs.

Case Studies

Design

CASE STUDY Archant

ubisend built a fully custom chatbot for Archant, a UK media group with over 160 years of newspaper archives. Archant wanted to digitize millions of old articles and make them accessible through an A...I-driven, voice-activated chatbot. The project aimed to turn fragile paper archives into a digital asset and create new revenue streams. With Google funding, ubisend and Archant developed Local Recall, transforming 700,000 pages and 14 million articles into a searchable, conversational tool. This innovation helped Archant preserve history and explore new business opportunities.

Government Administration

CASE STUDY Breckland Council

ubisend helped Breckland Council automate customer service with a chatbot named Bobbie. The council faced over 9,000 enquiries per month, with only two staff for live chat and email. Bobbie now answe...rs 80% of enquiries, freeing up 80% of live chat staff time. 70% of customers find answers helpful, and 99% are happy with the chatbot. The council aims to expand chatbot use and add voice features for phone enquiries.

Pharmaceuticals

CASE STUDY global pharmaceutical company

ubisend built a custom HR chatbot for a global pharmaceutical company with over 5,700 employees in 30+ countries. The HR team struggled to answer many employee questions across multiple sites. ubisen...d created a single chatbot that delivers location-specific answers and supports company-wide FAQs. The chatbot launched at three sites and quickly expanded to a fourth. The company can now add new locations easily and plans to integrate with Workday. The chatbot helps employees get fast answers and reduces HR workload.

Education

CASE STUDY Agylia

ubisend built a custom chatbot for Agylia to support 6.5 million unpaid carers in the UK. Agylia needed to help carers who often feel isolated and untrained. The chatbot uses AI and NLP to understand... carers' needs and suggest personalized learning paths. It collects information, scores the severity of conditions, and delivers targeted microlearning content. The solution makes it easy for carers to get the right support quickly.

Hospitality

CASE STUDY Edyn Group

Ubisend helped Edyn Group solve HR inbox overload with a multilingual HR chatbot. Edyn Group's HR team supports a large, multinational workforce across four countries. The chatbot, Buddy, answers que...stions in multiple languages and gives location-specific answers by integrating with XCD HRMS. Only 13 human fallbacks occurred out of 200 regular users in a year. 15.4% of messages are handled outside office hours, reducing repetitive questions and giving staff real-time support.

Construction

CASE STUDY UK-based highway maintenance provider

Ubisend helped a UK-based highway maintenance provider automate HR support for their site-based staff. The HR chatbot works on phones and tablets, making it easy for employees to get answers and acce...ss documents anytime. The chatbot handles 48% of messages outside working hours, reducing pressure on HR. Staff can submit feedback through the chatbot, and HR can review it easily. The solution saves HR time and improves employee experience.