Design Case Studies and Success Stories with ubisend
CASE STUDY Archant
ubisend built a fully custom chatbot for Archant, a UK media group with over 160 years of newspaper archives. Archant wanted to digitize millions of old articles and make them accessible through an A...I-driven, voice-activated chatbot. The project aimed to turn fragile paper archives into a digital asset and create new revenue streams. With Google funding, ubisend and Archant developed Local Recall, transforming 700,000 pages and 14 million articles into a searchable, conversational tool. This innovation helped Archant preserve history and explore new business opportunities.
Hospitality Case Studies and Success Stories with ubisend
CASE STUDY Edyn Group
Ubisend helped Edyn Group solve HR inbox overload with a multilingual HR chatbot. Edyn Group's HR team supports a large, multinational workforce across four countries. The chatbot, Buddy, answers que...stions in multiple languages and gives location-specific answers by integrating with XCD HRMS. Only 13 human fallbacks occurred out of 200 regular users in a year. 15.4% of messages are handled outside office hours, reducing repetitive questions and giving staff real-time support.
Construction Case Studies and Success Stories with ubisend
CASE STUDY UK-based highway maintenance provider
Ubisend helped a UK-based highway maintenance provider automate HR support for their site-based staff. The HR chatbot works on phones and tablets, making it easy for employees to get answers and acce...ss documents anytime. The chatbot handles 48% of messages outside working hours, reducing pressure on HR. Staff can submit feedback through the chatbot, and HR can review it easily. The solution saves HR time and improves employee experience.
Education Case Studies and Success Stories with ubisend
CASE STUDY Agylia
ubisend built a custom chatbot for Agylia to support 6.5 million unpaid carers in the UK. Agylia needed to help carers who often feel isolated and untrained. The chatbot uses AI and NLP to understand... carers' needs and suggest personalized learning paths. It collects information, scores the severity of conditions, and delivers targeted microlearning content. The solution makes it easy for carers to get the right support quickly.
ubisend helped Breckland Council automate customer service with a chatbot named Bobbie. The council faced over 9,000 enquiries per month, with only two staff for live chat and email. Bobbie now answe...rs 80% of enquiries, freeing up 80% of live chat staff time. 70% of customers find answers helpful, and 99% are happy with the chatbot. The council aims to expand chatbot use and add voice features for phone enquiries.
Marketing and Advertising Case Studies and Success Stories with ubisend
CASE STUDY Jim Rowe-bot
Jim Rowe-bot used the ubisend chatbot platform to build advanced, custom chatbots for their clients. They needed a flexible, cost-effective solution that could scale and integrate with other software.... With ubisend, they quickly created a chatbot for a client handling over 5,000 virtual events yearly. The chatbot reduced manual customer service work and cut costs. Within 4 weeks, the chatbot met both main goals. By 12 weeks, 51% of messages were answered automatically, showing strong results.
Information Technology and Services Case Studies and Success Stories with ubisend
CASE STUDY A global information technology organisation based in France
SaaS chatbot by ubisend helped a global information technology organisation in France with over 120,000 employees. The client wanted full control over their chatbot's design to match their brand. ubi...send created MyBot, a user interface for easy chatbot customization. Clients can now change colors, logos, and messages without developer help. This improved branding and user experience. More features were added based on client feedback, making the chatbot even more flexible.
ubisend helped Rytrack Solutions, a London-based chatbot agency, find their niche in the chatbot market. Rytrack Solutions used ubisend's platform to build chatbots for non-profits, public sector, an...d education organizations. The platform's partner support, frequent feature updates, and conversation builder made implementation easy. Rytrack Solutions quickly built chatbots for themselves and clients, measuring key metrics and exploring new revenue models. The ubisend partnership enabled Rytrack Solutions to compete with larger competitors and grow their business.
Pharmaceuticals Case Studies and Success Stories with ubisend
CASE STUDY A global pharmaceutical company
ubisend automated the employee onboarding process for a global pharmaceutical company with over 5,700 employees. The company faced a complex, evolving onboarding workflow that slowed HR and managemen...t. ubisend's chatbot platform replaced manual form processing with a conversational workflow, integrating with spreadsheets for real-time data. Management now reviews completed forms in minutes, not hours. The solution reduced admin workload and improved onboarding speed.
ubisend built a custom HR chatbot for a global pharmaceutical company with over 5,700 employees in 30+ countries. The HR team struggled to answer many employee questions across multiple sites. ubisen...d created a single chatbot that delivers location-specific answers and supports company-wide FAQs. The chatbot launched at three sites and quickly expanded to a fourth. The company can now add new locations easily and plans to integrate with Workday. The chatbot helps employees get fast answers and reduces HR workload.
