Real-World Case Studies and Customer Success Stories with Intercom

Improved Customer Response Time By 300% And Increased Customer Satisfaction By 15% Through The Use Of Intercom.

Fin AI Agent helps Nuuly resolve 38% of customer queries instantly. Nuuly uses Fin to make support faster and more efficient. The team reduced response times by 20%. They keep a 95% customer satisfac...tion score. Fin also helped lower the contact rate by 11%. Support associates now focus on complex issues and build better customer relationships.
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Intercom's Fin AI Agent helped MONY Group, a leading UK financial services platform, handle over 25,000 monthly support conversations. The team faced high volumes and strict compliance needs. Zendesk... could not keep up with automation or real-time support. After switching to Intercom and Fin, Fin resolved 64% of queries across chat and email, including complex reward and cashback questions. The solution improved accuracy, control, and team capacity in a regulated environment.
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Fin AI Agent helped Breathe, an HR SaaS platform, handle a high volume of repetitive support queries. Breathe improved Fin’s resolution rate from 56% to 80% in less than a year. The team restructured... their knowledge base and created custom Snippets to boost AI accuracy. Fin enabled Breathe to scale support without losing quality or warmth. The efficiency gains led to new roles and allowed agents to focus on complex issues.
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Fin AI Agent helped Clay scale customer support as their user base grew. Clay moved from manual Slack-based support to using Fin and Intercom, enabling support across multiple channels. Fin now parti...cipates in 90% of support conversations and resolves up to 50% of them. The support team can now focus on complex queries and build stronger customer relationships. Response times improved, and team stress levels dropped.
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Synthesia used Intercom's Fin AI Agent and Help Center to handle a 690% increase in customer support requests. The number of customers seeking support jumped from 40,000 to 316,000 in four months. Wi...th Intercom, Synthesia managed this spike without hiring more staff. They reduced resolution time by 96% and kept customer satisfaction high. The team improved their knowledge base and reassured staff about AI's role.
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Reduced Time Spent On Record-Keeping By 3 Hours Per Week Per Farmer.

Reduced Time Spent On Support By 50% With Automation Using Intercom

Intercom’s Fin AI Agent helped Anthropic improve customer service. Anthropic needed to support a wide range of customers and manage spikes in support volume. They chose Fin to scale personalized supp...ort and handle complex queries. In just over a month, Fin resolved 50.8% of queries and tens of thousands of customer questions. This allowed Anthropic to focus on building safe, reliable AI while delivering better user experiences.
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Increased User Engagement By 20% And Reduced Response Times By 50%

Fin AI Agent from Intercom helped Peddle cut chat volume by 64.1% in Peddler Support. The company saved 899.63 hours per month across Seller and Peddler workspaces. Peddle avoided $163,800 in annual ...costs, eliminating the need for 2.5 new hires. The Seller Support team saw a 58.5% resolution rate, up 6%. Fin improved efficiency and empowered the support team.
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Using Intercom, Envoy Achieved A 43% Increase In User Engagement.

Achieved A 20% Increase In Customer Satisfaction And Saved 70 Hours A Week On Customer Support Using Intercom'S Automation And Messaging Tools.

Achieved A 30% Increase In Operational Efficiency Using Intercom'S Customer Support Solutions.

Reduced Response Times By 43% And Increased Guest Satisfaction Significantly

Reduced Their Response Time By 50% And Increased Customer Satisfaction By 20%

Fin AI Agent helped Road scale customer support without losing their culture. Road used Fin and Intercom to handle 10,000 monthly conversations with a 20-person team. They improved resolution rates b...y optimizing their knowledge base for Fin. Fin Guidance let them route phone requests to human agents, reducing customer frustration. Road achieved a 150% ROI, cut support costs, and kept customer satisfaction high.
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Achieved A 90% Reduction In Response Times To Customer Inquiries.

Reduced Customer Support Load By 70% With Intercom'S Automated Messaging.

Increased Lead Response Rate By 120% Using Intercom'S Chat And Messaging Solutions

Reduced Customer Response Time By 50% And Increased Customer Satisfaction By 20%

Improved Customer Response Time By 300% And Increased Customer Satisfaction By 15% Through The Use Of Intercom.

Achieved A 5X Increase In Customer Engagement Using Intercom’S Platform.

Achieved A 30% Increase In Response Rates And A 50% Reduction In First Response Time.

Increased Sales Productivity By 25% Using Intercom'S Automation Features.

Achieved A 25% Increase In Customer Satisfaction And Reduced Support Response Times By 50% With Intercom.

Increased User Engagement By 20% And Reduced Response Times By 50%

Reduced Their Monthly Financial Closing Time From 5 Days To 1 Day Using Intercom.

Achieved A 30% Increase In Customer Retention Using Intercom'S Automated Messaging And Support System.

Achieved A 30% Increase In Customer Satisfaction And Reduced Average Response Time By 40% With Intercom'S Support Solutions.

Reduced Support Volume By 60% And Increased Customer Satisfaction By 20%.

Achieved A 30% Increase In Customer Engagement Within 3 Months

Reduced Their Average First Response Time By 90% And Saved More Than 400 Hours Of Support Time Within Six Months.

Increased Productivity By 60% And Reduced Response Time By 50% Using Intercom

Reduced First Response Time By 60%

Achieved A 96% Customer Satisfaction Rate By Utilizing Intercom For Streamlined Communication And Support.

Fin AI Agent helped Lightspeed improve customer service. The team saw up to a 65% AI resolution rate after using Fin AI Agent. They also rolled out Fin AI Copilot, which let support agents close 31% ...more conversations each day. Lightspeed used Intercom Academy and in-house training to prepare staff. The company managed change by focusing on training and ongoing support for a smooth rollout.
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Achieved A 10% Increase In Team Efficiency And Reduced Response Times By 50% Using Intercom.

Achieved A 500% Increase In Lead Generation Using Intercom'S Targeted Messaging And Automation Tools.

Increased Customer Support Efficiency By 50% Through Intercom'S Platform

Reduced Response Time To 40 Seconds And Increased Customer Satisfaction By 27%.

Stuart Is Using Intercom To Engage And Improve Customer Satisfaction By 25%

Increased Customer Engagement By 5X And Improved Efficiency By 50% Through The Use Of Intercom'S Messaging Platform.

Increased Their Customer Response Rate By 300% Using Intercom'S Automation And Engagement Tools

Increased Sales And Improved Communication Efficiency, Resulting In A 50% Boost In Customer Call Conversion Rates

Increased Customer Response Time By 60%

200,000 Conversations With Customers, Achieving A 98% Csat Score

Reduced The Average First Response Time By 50% And Increased Customer Satisfaction Scores By 20% Using Intercom

Tripled Their Number Of Paying Customers From 30 To 90 In Just Two Months By Using Intercom.

Reduced Time Spent On Record-Keeping By 3 Hours Per Week Per Farmer.

Increased User Engagement By 10% And Reduced Support Tickets By 20%.

Increased Sales Productivity By 30% And Improved Customer Satisfaction Ratings By 25%.

Increased User Engagement By 88% And Doubled Customer Retention Rates.

Reduced Average Response Time By 60% And Increased Customer Satisfaction By 11% Using Intercom

Realized A 65% Reduction In Resolution Time And A 52% Increase In Customer Satisfaction Using Intercom

Increased Customer Engagement By 31% And Improved Support Response Times By 40% Using Intercom.

Increased Their Customer Engagement By 70% And Reduced Support Response Time By 50%.

Synthesia Saw A 25% Increase In Their Customer Engagement Rates By Using Intercom'S Messaging Platform.

Fin AI Agent from Intercom helps MPB handle nearly 10,000 customer conversations each month. MPB uses Fin to deliver fast, personal answers for buyers and sellers of used photo and video gear. The AI... Agent supports multiple languages, letting MPB expand without hiring more staff. MPB maintains an 83% Customer Experience Score while scaling globally. Fin enables MPB to keep high customer satisfaction and efficiency as they grow.
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Achieved A 50% Increase In Support Efficiency.

Increased Conversion Rates By 5% And Reduced Response Times By 70% Using Intercom'S Customer Engagement Tools.

Increased Engagement Rates By 300% And Boosted Sales Productivity By 20%.

TagPlus streamlines its operations and powers support at scale with Intercom

Increased Response Rate By 300% And Improved Customer Satisfaction By Using Intercom'S Customer Messaging Platform.

Achieved A 30% Increase In Customer Engagement And A 25% Reduction In Response Times Using Intercom.

Reduced The Time Spent On Customer Support By 30%

Fin AI Agent helped Consensys scale secure customer support for millions of global, pseudonymous users. Consensys faced high support volumes, no KYC, and urgent security needs. Their legacy system wa...s slow and rigid. Fin resolved nearly 70% of support conversations within 8 weeks. It now handles about 20,000 resolutions a month. Customer satisfaction stayed high while support became faster and safer.
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Achieved A 3X Increase In Customer Engagement.

Reduced Time Spent On Support By 50% With Automation Using Intercom

Achieved A 30% Increase In Response Rates And Improved Customer Engagement Through Personalized Communication With Intercom.

Intercom's Fin AI Agent helped Frends improve customer support. Frends used Fin to handle most support requests, reaching a 90% resolution rate in the last 30 days and peaking at 94%. Fin now resolve...s over 90% of all support requests without human help. This let the human team focus on complex issues. Customer satisfaction rose, with Frends earning a 4.2 out of 5 in surveys. The blend of AI and human support made Frends' service faster and more reliable.
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Increased Customer Support Efficiency By 37% And Reduced Response Times By 22%

Achieved A 30% Reduction In Support Response Time And Decreased Customer Churn By 15%.

Increased Response Rates By 23% And Improved Customer Satisfaction.

20% Reduction In First Response Time And Increased Efficiency In Customer Support

customer satisfaction is make or break for any company.

Miss Group Increased Their Revenue By 25% And Reduced First Response Time By 50% Using Intercom'S Customer Communication Platform.

Achieved A 100% Increase In Response Rate By Using Intercom To Provide Immediate, Personalized Support To Their Customers.