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Compare Helpcrunch vs Intercom

Comparison Summary

For Helpcrunch vs Intercom comparison, Our AI algorithm looked at 24940 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Helpcrunch and Intercom to solve their respective business needs.

Pros and cons of Helpcrunch and Intercom

Helpcrunch is more suited to businesses that require Helpdesk Management with E-Mail and Engagement Management with Chat where as Intercom is focused towards Engagement Management with Chat and Helpdesk Management with Chat .

Both Helpcrunch and Intercom are Live Chat software, peers recommend Helpcrunch for engagement management and communication management where as Intercom is more known for collaboration and lifetime value management .

logo Helpcrunch

Focus area

Helpcrunch is better than Intercom for

Software Failure Risk

  • medium

logo Intercom

Focus area

Intercom is better than Helpcrunch for

Software Failure Risk

  • medium

About

HelpCrunch - Intelligent Customer Communication Platform ...

Complete customer communications platform with bots, apps, product tours, and more

Age

2014

Financials

SEED

SERIES D

Business Need

Total Processes
(we found evidences for)

46

127

Total Goals
(we found evidences for)

9

18

Top Processes

Evidences indicate better relative satisfaction



engagement management

engaging and following up


knowledge management


communication management

sending & publishing communications

tracking & monitoring communications


training & onboarding


customer feedback management

measuring customer satisfaction


conversion management


generation of new leads


rating and review management




campaign management

campaign analytics


loyalty management

customise loyalty program

identify target customers




contact list management


sales document management

contract management

proposal & quote management



promotion management


workflow management


segmentation and targeting


content management



account management


touchpoint management





channel management



social media management

engaging on social media



lifetime value management



products & pricelist management


lead qualification: technographic


lead qualification: behavioural


lead qualification

lead qualification: technographic

lead qualification: behavioural


relationship management



meeting management


sales call management

meeting management




customer case management



sales review & feedback



revenue cycle management


follower management


outbound marketing



usage based segmentation


personalized marketing


business development




subscription management






conference call management




competitive intelligence


community building


pipeline management


trade show marketing


performance management





advocacy management


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Scale best practices

  • Improve internal communications

  • Launch new products

  • Improve efficiency

  • Improve digital and social presence

  • Increase customer life time value

  • See 6 more
  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Launch new products

  • Improve internal communications

  • Scale best practices

  • Improve ROI

  • Enter new markets internationally or locally

  • Establish thought leadership

  • Build brand awareness

  • Grow market share

  • Improve efficiency

  • Reduce bounce

  • Improve digital and social presence

  • Improve consistency

  • Improve brand engagement

  • Increase customer life time value

  • Improve navigation

  • See 15 more

Top Channels

Channels Used

  • chat

  • e-mail

  • website

  • user generated content

  • blogs

  • mobile

  • phone calls

  • mobile app

  • offline

  • promotions

  • video

  • social media

  • display advertisement

  • point of sale

  • on premises

  • Slack

  • omnichannel

  • newsletter

  • support groups

  • games

  • text SMS

  • trade shows

  • Facebook

  • review sites

  • events

  • mass media

  • Instagram

  • eBay

  • Twitter

  • coupons

  • Facebook at work

  • channel partners

  • radio

  • Skype

  • Netflix

  • out of home

  • billboards

  • Snapchat

  • Whatsapp

  • Amazon

  • See 37 more
  • chat

  • e-mail

  • website

  • user generated content

  • blogs

  • mobile

  • phone calls

  • mobile app

  • offline

  • promotions

  • video

  • social media

  • display advertisement

  • point of sale

  • on premises

  • Slack

  • omnichannel

  • newsletter

  • support groups

  • games

  • text SMS

  • trade shows

  • Facebook

  • review sites

  • events

  • mass media

  • Instagram

  • eBay

  • Twitter

  • coupons

  • Facebook at work

  • channel partners

  • radio

  • Skype

  • Netflix

  • out of home

  • billboards

  • Snapchat

  • Whatsapp

  • Amazon

  • See 37 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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medium

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Migration Risk

low

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medium

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Business Setting