Fresh Relevance Overview

Fresh Relevance, a Dotdigital company, is an eCommerce personalization platform that enables seamless multi-channel experiences. It enhances customer engagement by personalizing content and interactions.

Use Cases

Customers recommend Engagement Management, Digital Marketing, Sending & Publishing Communications, as the business use cases that they have been most satisfied with while using Fresh Relevance.

Other use cases:

  • Segmentation And Targeting
  • Loyalty Management
  • Social Media Management
  • Rating And Review Management
  • Generation Of New Leads
  • Campaign Management
  • Training & Onboarding
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Business Priorities

Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Fresh Relevance.

Other priorities:

  • Acquire Customers
  • Improve ROI
  • Improve Digital And Social Presence
  • Increase Customer Life Time Value
  • Improve Brand Engagement
  • Improve Efficiency
  • Enter New Markets Internationally Or Locally
  • Reduce Bounce
  • Build Brand Awareness
  • Scale Best Practices
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Fresh Relevance Use-Cases and Business Priorities: Customer Satisfaction Data

Fresh Relevance works with different mediums / channels such as E-Mail. and Social Media.

Fresh Relevance's features include Personalization, Capture Information, Alerts: Popups & Notifications, etc. and Fresh Relevance support capabilities include 24/7 Support, Email Support, AI Powered, etc. also Fresh Relevance analytics capabilities include Custom Reports, and Analytics.

Reviews

"...Fresh Relevance has enabled us to strengthen our engagement, by providing customers with realtime relevant information about all of the products and offers most pertinent to them...." Peer review by Matthew Martinez, Group Email Marketing Manager, Euroffice

Fresh Relevance, Prisync, ShopBase, Rithum Marketing Solutions, Metrilo, etc., all belong to a category of solutions that help E-Commerce Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Fresh Relevance

Top Industries

  • Design
  • Retail

Popular in

  • Mid Market

Fresh Relevance is popular in Design, and Retail, and is widely used by Mid Market,

Fresh Relevance Customer wins, Customer success stories, Case studies

Why is Fresh Relevance the best choice for Engagement Management?

How can Fresh Relevance enhance your Digital Marketing process?

How does Fresh Relevance facilitate Sending & Publishing Communications?

Why is Fresh Relevance the best choice for Segmentation And Targeting?

How can Fresh Relevance optimize your Loyalty Management Workflow?

11 buyers and buying teams have used Cuspera to assess how well Fresh Relevance solved their E-Commerce Software needs. Cuspera uses 1109 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific E-Commerce Software needs.

Neal’s Yard Remedies - Retail - Large

Dotdigital helped Neal’s Yard Remedies boost cart abandonment revenue by 419%. The company switched from a basic Shopify module to Dotdigital’s automated email platform. Now, customers get personaliz...ed emails within 20 minutes of leaving items in their cart. A/B testing and automation increased conversions and sales. SMS campaigns added £68,000 in revenue. Neal’s Yard Remedies uses Fresh Relevance for advanced personalization and product recommendations.

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Animed Direct - ECommerce

Fresh Relevance helped Animed Direct boost revenue from cart abandonment emails by 1010%. The company saw a 423% increase in cart abandon send volume. Revenue per email went up by 41%. Automated emai...l revenue increased by 32%. Animed Direct used dynamic content and browse abandonment emails to drive engagement and sign-ups. The platform was quick to implement and support was helpful.

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HTS Spares - Construction

Fresh Relevance helped HTS Spares fix their email automation. They used cart abandonment emails and product recommendations. This brought in £394K in 9 months. Data capture popovers added 460 new con...tacts. Product recommendation popovers made £38K in 4 months. The team saved a day of work each week by automating purchase complete emails.

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GolfClubs4Cash - Retail

Fresh Relevance helped GolfClubs4Cash turn their D2C website into their top revenue channel. The company wanted to own customer data and avoid seller fees from eBay. They used Fresh Relevance for pro...duct recommendations, onsite popovers, and behavioral targeting. 40% of sales conversions are now attributed to Fresh Relevance. Website conversion rates increased by 49%. Add-to-cart rates doubled with product page recommendations. Data capture popovers led to a 15% increase in session ID rate.

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Wowcher - ECommerce

Fresh Relevance helped Wowcher improve their marketing emails with personalized product recommendations. Wowcher switched to Fresh Relevance after it outperformed their in-house personalization in te...sts. They use features like similar and localized product recommendations, subject line personalization, and custom SmartBlocks. With Fresh Relevance, Wowcher saw a 26.63% increase in average order value. They plan to use behavioral targeting for future campaigns.

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Würth UK - Wholesale

Fresh Relevance helped Würth UK boost sales with personalized product recommendations and cart abandonment emails. Würth UK saw a 1303% return on investment from product recommendations. Revenue from... these recommendations increased by 72.4% and average order value rose by 12.8%. The team found Fresh Relevance easy to use and quick to implement. Würth UK also improved user experience with dynamic content and social proof features.

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Fresh Relevance Summit 2022

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Frequently Asked Questions(FAQ)

for Fresh Relevance

What is Fresh Relevance used for?

Fresh Relevance is a E-Commerce Software mainly used by its customers to Increase Sales & Revenue and Enhance Customer Relationships by Engagement Management, Digital Marketing and Sending & Publishing Communications .

What are the top features of Fresh Relevance?

Personalization, Capture information and Alerts: popups & Notifications are some of the top features of Fresh Relevance.

Who uses Fresh Relevance?

Fresh Relevance is used by Design, Retail among other industries.

What are Fresh Relevance alternatives?

Prisync, ShopBase, Rithum Marketing Solutions and Metrilo are popular alternatives for Fresh Relevance.

Where is Fresh Relevance located?

Fresh Relevance is headquartered at 2-2A Maltings Place, 169 Tower Bridge Road London, London SE1 3JB, GB.
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Peers used Fresh Relevance for engagement management and digital marketing

Fresh Relevance Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.38/5 ★

Read Reviews (8)
Custom Reports

4.86/5 ★

Read Reviews (97)
Analytics

4.84/5 ★

Read Reviews (47)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.38/5 ★

Read Reviews (8)
Custom Reports

4.86/5 ★

Read Reviews (97)
Analytics

4.84/5 ★

Read Reviews (47)

Software Failure Risk Guidance

?

for Fresh Relevance

Overall Risk Meter

Low Medium High

Top Failure Risks for Fresh Relevance

Fresh Relevance Ltd Profile

Company Name

Fresh Relevance Ltd

Company Website

https://www.freshrelevance.com/

HQ Location

2-2A Maltings Place, 169 Tower Bridge Road London, London SE1 3JB, GB

Employees

11-50

Social

Facebook Linkedin Twitter

Financials

PRIVATE