Fresh Relevance Overview

Fresh Relevance, a Dotdigital company, is an eCommerce personalization platform that enables seamless multi-channel experiences. It enhances customer engagement by personalizing content and interactions.

Use Cases

Customers recommend Engagement Management, Digital Marketing, Sending & Publishing Communications, as the business use cases that they have been most satisfied with while using Fresh Relevance.

Other use cases:

  • Segmentation And Targeting
  • Loyalty Management
  • Social Media Management
  • Rating And Review Management
  • Generation Of New Leads
  • Campaign Management
  • Training & Onboarding
See all use cases See less use cases

Business Priorities

Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Fresh Relevance.

Other priorities:

  • Acquire Customers
  • Improve ROI
  • Improve Digital And Social Presence
  • Increase Customer Life Time Value
  • Improve Brand Engagement
  • Improve Efficiency
  • Enter New Markets Internationally Or Locally
  • Reduce Bounce
  • Build Brand Awareness
  • Scale Best Practices
See all business priorities See less business priorities

Fresh Relevance Use-Cases and Business Priorities: Customer Satisfaction Data

Fresh Relevance works with different mediums / channels such as E-Mail. and Social Media.

Fresh Relevance's features include Personalization, Capture Information, Alerts: Popups & Notifications, etc. and Fresh Relevance support capabilities include 24/7 Support, Email Support, AI Powered, etc. also Fresh Relevance analytics capabilities include Custom Reports, and Analytics.

Reviews

"...We can see these customers going on to order and be very engaged with us...." Peer review by User

Peer review evidence (same sources as the product rating summary)

"...One of the main attractions to Fresh Relevance is the Smart Blocks, these offer a very intuitive way of engaging with not only new site visitors but also returning...." Peer review by Paul Smart, Consultant, Tapstore
"...Their company vision is redefining email to transform our customers digital marketing results ...." Pure360
"...Building on the success of cart abandonment emails, FFX is eager to introduce more sophisticated triggered email programs such as post-purchase messages reminding customers to sign up for a warranty...." FFX Tools hits the nail on the head with personalized dynamic emails

Fresh Relevance, Prisync, ShopBase, Rithum Marketing Solutions, Metrilo, etc., all belong to a category of solutions that help Email Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Fresh Relevance

Top Industries

  • Design
  • Retail

Popular in

  • Mid Market

Fresh Relevance is popular in Design, and Retail, and is widely used by Mid Market,

Fresh Relevance Customer wins, Customer success stories, Case studies

How does Fresh Relevance facilitate Engagement Management?

How does Fresh Relevance facilitate Digital Marketing?

How efficiently Does Fresh Relevance manage your Sending & Publishing Communications?

What benefits does Fresh Relevance offer for Segmentation And Targeting?

How efficiently Does Fresh Relevance manage your Loyalty Management?

11 buyers and buying teams have used Cuspera to assess how well Fresh Relevance solved their Email Marketing needs. Cuspera uses 1109 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Email Marketing needs.

 

Look Fabulous Forever - Retail - Small

London, UK

Fresh Relevance helped Look Fabulous Forever boost their conversion rate and recover lost cart abandonment revenue. The team used dynamic product recommendations and behavioral targeting to personali...ze the website and email experience. Cart and browse abandonment features made updating offers easy and automatic. The company saw more than 10x ROI in the first few months. Customer loyalty increased with targeted post-purchase campaigns.

Read more →
 

Wolverhampton Wanderers Football Club (Wolves) - Sports - Medium

Wolverhampton, UK

Fresh Relevance helped Wolves recover lost revenue with cart abandonment emails. The club achieved a 60.9% cart abandonment ID rate, allowing more targeted follow-ups. Recovered cart values were 27.9...% higher than average orders. Wolves also used personalized product recommendations and data capture popovers to boost engagement. These tactics improved their eCommerce performance and customer experience.

Read more →
 

Getting Personal - Consumer Goods - Medium

Manchester, UK

Fresh Relevance helped Getting Personal boost sales with dynamic name personalization in emails. A/B tests showed a 15% increase in click-through rates and a 7% rise in conversion rates. The company ...saw a 37% sales uplift from personalized emails. Adding a multi-stage browse abandonment program led to a 54% sales uplift. Product recommendations now target each customer, making campaigns more effective.

Read more →
 

Dormeo - Consumer Goods - Medium

London, UK

Dormeo used Fresh Relevance to boost eCommerce sales. They added product recommendation popovers, which tripled product bundle sales overnight. Average order value increased by 10% year over year. Do...rmeo set up a 4-stage cart abandonment email flow, driving more shoppers back to their site. Targeted popovers on product pages led to 79% more signups. These changes helped Dormeo recover more abandoned revenue and increase upsells.

Read more →
 

Direct365 - Consumer Services - Medium

Skelmersdale, UK

Fresh Relevance helped Direct365 increase their cart recovery rate by 18.6% in 90 days. The company used a 3-stage cart abandonment email program with personalized product recommendations and discoun...t vouchers. Auto Optimize tested different discount levels, leading to higher conversions. Data capture popovers and upsell recommendations also boosted sign-ups and revenue. Direct365 achieved a 21X monthly ROI with Fresh Relevance.

Read more →
 

Cooksongold - Retail - Medium

Birmingham, UK

Cooksongold used Fresh Relevance with Dotdigital to boost online sales. They saw a 13% year-on-year sales increase from cart and browse abandonment emails. Product recommendations drove a 112% uplift... in sales. Voucher redemption rates rose from 35% to 50% after adding a countdown timer. The team used web personalization and experience management to tailor offers by location and time. These changes freed up IT resources and improved customer engagement.

Read more →

Fresh Relevance Summit 2022

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Frequently Asked Questions(FAQ)

for Fresh Relevance

What is Fresh Relevance used for?

Fresh Relevance is a Email Marketing Software mainly used by its customers to Increase Sales & Revenue and Enhance Customer Relationships by Engagement Management, Digital Marketing and Sending & Publishing Communications .

What are the top features of Fresh Relevance?

Personalization, Capture information and Alerts: popups & Notifications are some of the top features of Fresh Relevance.

Who uses Fresh Relevance?

Fresh Relevance is used by Design, Retail among other industries.

What are Fresh Relevance alternatives?

Prisync, ShopBase, Rithum Marketing Solutions and Metrilo are popular alternatives for Fresh Relevance.

Where is Fresh Relevance located?

Fresh Relevance is headquartered at 2-2A Maltings Place, 169 Tower Bridge Road London, London SE1 3JB, GB.
lightning

Peers used Fresh Relevance for engagement management and digital marketing

Fresh Relevance Competitors

Fresh Relevance Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.38/5 ★

Read Reviews (8)
Custom Reports

4.86/5 ★

Read Reviews (97)
Analytics

4.84/5 ★

Read Reviews (47)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.38/5 ★

Read Reviews (8)
Custom Reports

4.86/5 ★

Read Reviews (97)
Analytics

4.84/5 ★

Read Reviews (47)

Fresh Relevance Integrations

Fresh Relevance integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import

4.88/5 ★

Read Reviews (68)
Data Export

4.78/5 ★

Read Reviews (29)

Okendo

4.85 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Maxemail

4.56 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

iPost platform

4.17 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Apteco Marketing Suite

4.0 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Spotler Lead Generation

4.12 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

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for Fresh Relevance

Overall Risk Meter

Low Medium High

Top Failure Risks for Fresh Relevance

Fresh Relevance Ltd Profile

Company Name

Fresh Relevance Ltd

Company Website

https://www.freshrelevance.com/

HQ Location

2-2A Maltings Place, 169 Tower Bridge Road London, London SE1 3JB, GB

Employees

11-50

Social

Facebook Linkedin Twitter

Financials

PRIVATE