Higher Logic Vanilla Overview

Vanilla-forums is an all-in-one community platform by Higher Logic Vanilla designed for customer success. A demo can be booked today.

Use Cases

Customers recommend Engagement Management, Helpdesk Management, Communication Management, as the business use cases that they have been most satisfied with while using Higher Logic Vanilla.

Other use cases:

  • Sales Document Management
  • Knowledge Management
  • Community Building
  • Training & Onboarding
  • Advertisement
  • Social Media Analytics
  • Customer Feedback Management
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Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Higher Logic Vanilla.

Other priorities:

  • Scale Best Practices
  • Increase Sales & Revenue
  • Improve Stakeholder Relations
  • Improve Brand Engagement
  • Build Brand Awareness
  • Improve Internal Communications
  • Improve ROI
  • Grow Market Share
  • Improve Digital And Social Presence
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Higher Logic Vanilla Use-Cases and Business Priorities: Customer Satisfaction Data

Higher Logic Vanilla works with different mediums / channels such as User Generated Content. Blogs. Social Media etc.

Higher Logic Vanilla's features include Gamification, Dashboard, Alerts: Popups & Notifications, etc. and Higher Logic Vanilla support capabilities include Email Support, Phone Support, Chat Support, etc. also Higher Logic Vanilla analytics capabilities include Custom Reports, and Analytics.

Reviews

"...We look forward to growing with Vanilla s platform as it continues to develop analytics, engagement features and everything else that may come about in the future...." Peer review by Brittany Ho, Advocate Marketing Coordinator, Hootsuite

Higher Logic Vanilla, Signable, Zapnito, Quadient CCM platform, CoConstruct, etc., all belong to a category of solutions that help Community Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Higher Logic Vanilla

Top Industries

  • Computer Software
  • Information Technology and Services
  • Internet

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Higher Logic Vanilla is popular in Computer Software, Information Technology And Services, and Internet and is widely used by Mid Market, Small Business, and Enterprise.

Comprehensive Insights on Higher Logic Vanilla Use Cases

What solutions does Higher Logic Vanilla provide for Engagement Management?

What makes Higher Logic Vanilla ideal for Helpdesk Management?

How can Higher Logic Vanilla optimize your Communication Management Workflow?

What benefits does Higher Logic Vanilla offer for Sales Document Management?

How can Higher Logic Vanilla optimize your Knowledge Management Workflow?

24+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Higher Logic Vanilla solved their Community Management needs. Cuspera uses 1134 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Community Management needs.

Case Studies

Non-Profit Organization Management

CASE STUDY The American Society of Interior Designers (ASID)

Higher Logic Thrive helped ASID build a year-round online community for its 20,000+ members. Before, ASID only connected members at annual events and through virtual town halls. With Higher Logic Thr...ive, ASID created Design Connection, a private platform for ongoing peer support and business advice. The platform's customization and gamification features attracted younger members. Integrations like SSO and job feeds made the experience seamless. Member engagement increased, especially for those who could not attend in-person events.

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Hospital & Health Care

CASE STUDY Renal Society of Australasia (RSA)

Higher Logic Thrive Platform helped the Renal Society of Australasia (RSA) boost member engagement. RSA needed a better way for members to connect and share knowledge, beyond email and in-person even...ts. Higher Logic Thrive made it easy for members to join special interest groups and interact online. Members now post daily, share resources, and connect from anywhere. RSA found the platform easy to implement and praised the support from Higher Logic staff.

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Computer & Network Security

CASE STUDY F-Secure

Higher Logic Vanilla helped F-Secure move their community platform after their old vendor stopped updates and support. F-Secure migrated nine years of data in just a few weeks. The new platform led t...o a 20% increase in call deflection savings. 47% of customers now intend to purchase, showing the community's impact on revenue. F-Secure praised the platform's security and support.

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Computer Software

CASE STUDY ChurnZero

ChurnZero used Higher Logic Vanilla to improve its online community. The team saw low customer engagement and confusion with the original design. They redesigned the community, put discussions front ...and center, and simplified the user interface. They launched an email digest and added clear calls to action. Integration with ChurnZero allowed them to share community data with other teams. This helped prove the value of the community to internal stakeholders.

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Information Technology and Services

CASE STUDY Higher Logic

Higher Logic Vanilla helped Higher Logic organize and manage product feedback from their customer community. Before using Vanilla, feedback was scattered and decisions were reactive. With Vanilla, th...ey created a central place for submitting and tracking ideas. Community members can vote and comment, and status updates keep everyone informed. Built-in analytics and automated workflows made it easy to prioritize and implement over 120 customer-submitted product ideas.

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Education

CASE STUDY SHAPE America

Higher Logic Thrive helped SHAPE America create a private online community for members. Members use it to connect, share ideas, and access benefits. Staff use the platform to learn what members need ...in real time. The tool replaced several separate systems, making everything easier. Members are more engaged and renew their memberships when they miss community emails. The platform is easy to customize and fits SHAPE America's brand.

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Frequently Asked Questions(FAQ)

for Higher Logic Vanilla

What is Higher Logic Vanilla?

Vanilla Forums is a customer community software designed to help the companies drive loyalty, enhance sales, and improve upon the customer service.

The primary features offered by the platform includes forums, knowledge base, questions & answers (Q&A), ideation and gamification. Other features include Performance Tracking, Revision History, Automated Summaries, Federated Search, Discussion Types, Mentions, notifications, avatars, auto save, private messaging and smart history.

The tool offers integration with CRM systems using single sign-on feature. It also offers base themes and layouts which can be customized by modifying the HTML and CSS.

What is Higher Logic Vanilla used for?

Higher Logic Vanilla is a Community Management Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Engagement Management, Helpdesk Management and Communication Management .

What are the top features of Higher Logic Vanilla?

Gamification, Dashboard and Alerts: popups & Notifications are some of the top features of Higher Logic Vanilla.

Who uses Higher Logic Vanilla?

Higher Logic Vanilla is used by Computer Software, Information Technology And Services and Internet among other industries.

What are Higher Logic Vanilla alternatives?

Signable, Zapnito, Quadient CCM Platform and CoConstruct are popular alternatives for Higher Logic Vanilla.

Where is Higher Logic Vanilla located?

Higher Logic Vanilla is headquartered at 1919 North Lynn Street, Suite 500 Arlington, VA 22209.
lightning

Peers used Higher Logic Vanilla for engagement management and helpdesk management

Higher Logic Vanilla Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

1.58/5 ★

Read Reviews (1)
Custom Reports

3.49/5 ★

Read Reviews (138)
Analytics

1.64/5 ★

Read Reviews (38)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

1.58/5 ★

Read Reviews (1)
Custom Reports

3.49/5 ★

Read Reviews (138)
Analytics

1.64/5 ★

Read Reviews (38)

Software Failure Risk Guidance

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for Higher Logic Vanilla

Overall Risk Meter

Low Medium High

Top Failure Risks for Higher Logic Vanilla

Higher Logic News

Higher Logic Vanilla Announces Expanded Integrations with Zendesk - MarTech Cube

Higher Logic, the leading community engagement company, announced enhanced integrations between Higher Logic Vanilla (Vanilla)

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Higher Logic Profile

Company Name

Higher Logic

Company Website

https://www.higherlogic.com/

HQ Location

1919 North Lynn Street, Suite 500 Arlington, VA 22209

Employees

251-500

Social

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Financials

PRIVATE