Discourse: Use-Cases, Insights and Reviews | 2025 Cuspera

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Discourse - 100% open source discussion platform

Discourse Overview

Discourse is modern forum software for building civilized communities. It can be used as a mailing list, discussion forum, or long-form chat room.

Use Cases

Customers recommend Engagement Management, Community Building, Collaboration, as the business use cases that they have been most satisfied with while using Discourse.

Other use cases:

Sending & Publishing Communications
Advertisement
Sharing Knowledge
Workflow Management
Social Media Analytics
Proposal & Quote Management
Content Sharing

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Business Priorities

Scale Best Practices and Improve Internal Communications are the most popular business priorities that customers and associates have achieved using Discourse.

Other priorities:

Acquire Customers
Enhance Customer Relationships
Launch New Products

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Discourse Use-Cases and Business Priorities: Customer Satisfaction Data

Discourse works with different mediums / channels such as User Generated Content. Blogs. Social Media etc.

Discourse's features include Widgets, Alerts: Popups & Notifications, Dashboard, etc. and Discourse support capabilities include Chat Support, 24/7 Support, Email Support, etc. also Discourse analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Simple way to send emails and liked the discussion forum options...." Peer review by Agency

Discourse, Zapnito, Bettermode, Socialengine, Forj, etc., all belong to a category of solutions that help Community Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Discourse

Top Industries

Computer Software
Research
Retail

Popular in

Mid Market
Small Business
Large Enterprise

Discourse is popular in Computer Software, Research, and Retail and is widely used by Mid Market, Small Business, and Large Enterprise.

Comprehensive Insights on Discourse Use Cases

What solutions does Discourse provide for Engagement Management?

What makes Discourse ideal for Community Building?

How does Discourse facilitate Collaboration?

How can Discourse optimize your Sending & Publishing Communications Workflow?

How does Discourse facilitate Advertisement?

18+ more Business Use Cases

13 buyers and buying teams have used Cuspera to assess how well Discourse solved their Community Management needs. Cuspera uses 566 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Community Management needs.

Frequently Asked Questions(FAQ)

for Discourse

What is Discourse?

Discourse is a community management platform used as a mailing list, discussion forum, long-form chat room, and more. It helps to scale best practices and acquire customers.

Discourse is 100% open source forum software that pares all the complexity away and puts just the essential stuff on screen. It consists of all the modern amenities expected from the social website like Twitter or Facebook.

Discourse features include dynamic notifications on receiving new posts or quotes, expand the context of each post, and also in quotes, to reveal the full conversation without losing the place, automatic link expansion to provide additional context and information, and many more.

What is Discourse used for?

Discourse is a Community Management Software mainly used by its customers to Scale Best Practices and Improve Internal Communications by Engagement Management, Community Building and Collaboration .