Real-World Case Studies and Customer Success Stories with Discourse

Discourse helped Revolut build a strong online community for its global customer base. Revolut needed a platform with dynamic features, SSO, and API integrations. Discourse offered real-time notifica...tions, customizable categories, and advanced moderation tools. The community grew from 100,000 to 40 million customers. Discourse’s analytics and scalability supported Revolut’s growth and improved customer engagement.
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Coinbase used Discourse to build a community forum for bitcoin users. Their goal was to reduce email support requests and make answers easy to find. The forum improved SEO by letting customers ask qu...estions in their own words. Coinbase balanced a knowledgebase with the forum to provide both official answers and community help. They saw increased search engine traffic after a year. The forum also helped protect users from phishing by limiting new user links.
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Discourse helped Twitch build a strong online community. Twitch found the software very reliable. The platform made it easy for users to connect and share. Discourse supported community engagement an...d self-service. Twitch praised Discourse as the most amazing tool they have used.
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Discourse helped OT Potential Club launch their MVP for just $5,000 instead of $100,000. The platform made it easy for non-technical founders to set up a gated community for occupational therapists. ...Customization options let them build tools for learning and engagement. Features like badges, surveys, and plugins supported growth. The community now has over 2,000 members from 42 countries and a mailing list of 20,000. Discourse enabled OT Potential Club to create a thriving, global professional network.
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Discourse helped SailPoint redesign their developer community. SailPoint wanted a platform focused on online discussions and easy to customize. Discourse provided tools, APIs, and an open-source plat...form that fit SailPoint’s needs. The Discourse team worked efficiently and matched the design to SailPoint’s brand. SailPoint’s developer community now feels organized and easy to use, with positive feedback from users.
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UiPath used Discourse to build a strong product community. They needed a platform to support rapid user growth and provide instant feedback. Discourse offered customization, user support, and improve...d search rankings. By 2018, 70% of UiPath’s web traffic was between their Discourse community and documentation. UiPath empowered over 60 MVPs and expanded their community with local chapter events.
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Discourse used a product-led growth strategy to reach $10M ARR with only one salesperson. They focused on building an open-source forum product and encouraged self-serve adoption with free trials. St...rict usage limits and strong customer support helped retention. Half of their revenue came from low-cost self-serve plans. They scaled efficiently by not investing in sales or marketing for the first five years.
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Discourse Enterprise hosting helped Katalon boost community engagement. Katalon moved from self-hosting an older Discourse version to the enterprise solution. The upgrade gave them better support, mo...re features, and strong customer service. After switching, Katalon saw more activity and positive sentiment in their community. Post frequency increased, and the team expects engagement to keep growing as they use more Discourse features.
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Okteto used Discourse to build a stronger developer community. They moved from Slack because Slack kept knowledge locked away and hard to find. With Discourse, Okteto made community discussions publi...c and easy to search. This helped their users share best practices and learn from each other. Okteto's founder said Discourse helped their community grow and keep valuable knowledge available to everyone.
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Discourse Automation helped Elastic improve their community support. Elastic faced many private messages from users who were hesitant to post questions publicly. The Discourse team worked with Elasti...c to enhance the Discourse Automation plugin. This allowed Elastic to set up auto-responders for private messages. The new feature made it easier for the team to handle repeated questions. More users now ask questions in public, helping everyone learn together.
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Discourse helped Lawrence Systems build a strong online community. Tom Lawrence wanted a better way to connect with his audience beyond YouTube comments. He chose Discourse for its modern features, e...asy upgrades, and strong data control. The forum now has 5,000 users and grows as the YouTube channel grows. Discourse makes it easy for users to find answers and for Tom to engage with his community every day.
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Discourse helped Celigo double their monthly community engagement after migrating from their old support platform. Celigo needed a better way for users to connect and share knowledge. Discourse offer...ed easy setup, strong search, built-in AI features, and deep analytics. Members now find answers faster and interact more. Celigo’s community is more active and useful, driving higher participation and loyalty.
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Discourse helped eCommerceFuel build and monetize a private community for over 1200 e-commerce sellers. The founder started with a free model, then switched to paid memberships, keeping early members... free for life. Most revenue now comes from membership dues. The community uses Discourse as its core platform, with added review and member directories. They see 400 new topics and 5000 posts each month, and use multiple payment methods to reduce churn.
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Discourse helped carwow improve remote work by enabling better asynchronous collaboration. Before Discourse, carwow struggled with chat tools like Slack, making it hard to keep up with important conv...ersations. With Discourse, over 30% of employees now use the platform for richer, more detailed discussions. Employees can find key information easily and do not feel pressured to stay online all day. Discourse integrates with Slack, letting carwow keep short-term chats while saving important conversations for later.
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