Elastic
- Information Technology And Services
- Large
Mountain View, USA
Elastic used the Discourse Automation plugin to improve community support. The Elastic team faced many private messages from users hesitant... to post publicly. Discourse worked with Elastic to add an auto-responder feature for personal messages. This helped guide users to ask questions in public forums. The change made support more consistent and helped build a stronger knowledge base.
Lawrence Systems
- Information Technology And Services
- Small
USA
Lawrence Systems used Discourse to build a focused online forum for their tech community. They chose Discourse for its easy... upgrades, strong data ownership, and modern features. Tom Lawrence highlighted the platform's simple migration and control over community rules. The forum now has 5,000 users and sees up to 25,000 pageviews a month. Discourse helps users find answers and keeps engagement high.
Katalon
- Information Technology And Services
- Medium
Atlanta, USA
Katalon upgraded from a self-hosted Discourse instance to Discourse Enterprise hosting. The goal was to boost community engagement and support... their growth roadmap. After switching, Katalon saw more frequent posts and improved sentiment in their user community. The team valued Discourse's responsive customer support and flexible, open-source platform. Katalon expects engagement to keep rising as they use more Discourse features.
Celigo
- Information Technology And Services
- Medium
San Mateo, USA
Celigo used Discourse to build a new online community. Their old platform had poor search and low engagement. Discourse offered... better search, AI features, and easy setup. Celigo migrated all members and content in a few weeks. After switching, they doubled monthly member engagement. Members now find answers faster and interact more often.
Okteto used Discourse to build a stronger developer community. They moved from Slack because Slack kept knowledge locked away and... hard to find. With Discourse, Okteto made community discussions public and easy to search. This helped their users share best practices and learn from each other. Okteto's founder said Discourse helped their community grow and keep valuable knowledge available to everyone.
Revolut used Discourse to build a thriving online community for its 40 million customers. The platform's integration features, single sign-on,... and real-time notifications made it easy for users to join and engage. Revolut shifted from informal to structured community management, using Discourse's moderation and analytics tools to foster engagement and safety. The community enabled fast feedback, peer support, and increased customer satisfaction. Discourse scaled with Revolut's rapid growth, supporting global expansion and localized content.
Coinbase used Discourse to launch a public community forum in 2015. Their goal was to reduce support email volume and... improve SEO by making answers visible to all users. The forum helps customers find answers using their own words, boosting search engine traffic. Coinbase balances a traditional knowledgebase with the community forum, linking the two for better customer support. The Discourse platform also helps protect users from phishing and encourages community engagement.
Computer Software Case Studies and Customer Success Stories with Discourse
SailPoint
- Computer Software
Discourse helped SailPoint redesign their developer community. SailPoint wanted a platform focused on online discussions and easy to customize. Discourse... provided tools, APIs, and an open-source platform that fit SailPoint’s needs. The Discourse team worked efficiently and matched the design to SailPoint’s brand. SailPoint’s developer community now feels organized and easy to use, with positive feedback from users.
UiPath used Discourse to build a strong product community. They needed a platform to support rapid user growth and provide... instant feedback. Discourse offered customization, user support, and improved search rankings. By 2018, 70% of UiPath’s web traffic was between their Discourse community and documentation. UiPath empowered over 60 MVPs and expanded their community with local chapter events.
Internet Case Studies and Customer Success Stories with Discourse
Discourse
- Internet
- Small
San Francisco, USA
Discourse used a product-led growth strategy to reach $10M ARR with only one salesperson. The company focused on inbound sales... and self-serve plans, letting customers try the product with free trials. Strict usage limits and strong customer support helped keep retention high. Discourse did not invest in marketing or outbound sales for the first five years. Half of their revenue came from low-cost self-serve customers, and the team grew to 65 people before hiring official sales staff.
Discourse helped eCommerceFuel build and monetize a private community for over 1200 e-commerce sellers. The founder started with a free... model, then switched to paid memberships, keeping early members free for life. Most revenue now comes from membership dues. The community uses Discourse as its core platform, with added review and member directories. They see 400 new topics and 5000 posts each month, and use multiple payment methods to reduce churn.
OT Potential Club
- Health, Wellness And Fitness
- Small
USA
OT Potential Club used Discourse to launch a community for occupational therapists. They built their MVP for $5,000 instead of... the $100,000 originally estimated. Discourse's plugins and customization options helped them create custom tools and run courses. The community grew to over 2,000 members from 42 countries, with a mailing list of 20,000. Discourse enabled easy setup, flexible features, and global engagement for OT professionals.
Entertainment Case Studies and Customer Success Stories with Discourse
Twitch
- Entertainment
Discourse helped Twitch build a strong online community. Twitch found the software very reliable. The platform made it easy for... users to connect and share. Discourse supported community engagement and self-service. Twitch praised Discourse as the most amazing tool they have used.
Automotive Case Studies and Customer Success Stories with Discourse
carwow
- Automotive
- Medium
London, UK
Carwow used Discourse to solve problems with remote work collaboration. Before Discourse, employees missed important conversations in Slack. Discourse let... teams have deeper, more organized discussions. Over 30% of staff now use Discourse for async communication. Employees can catch up on work without being online all day. This improved productivity and reduced stress.
