Khoros Communities Overview
This is a summary of the comprehensive capabilities and benefits of Khoros Communities based on over 934 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Khoros Communities, Vanilla Forums, inSided community, ONEsite, Salesforce Community Cloud, etc., all belong to a category of solutions that help Community Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Khoros Communities is right for your needs? Our Cuspera AI engine can evaluate how Khoros Communities fits your specific business needs, industry, and context. Get your personalized assessment report today.
Khoros Communities supports business activities such as:
- Engagement Management
- Social Media Management
- Helpdesk Management
- Content Management
- Knowledge Management
Khoros Communities can help you with many business goals, such as Acquire Customers, Enhance Customer Relationships, Improve ROI, Build Brand Awareness, Improve Internal Communications, etc. It can help manage these activities if you use Social Media User Generated Content Blogs etc. for these needs. As a solution, Khoros Communities's capabilities include Gamification, Dashboard, SEO, etc.
Khoros Communities Computer Software Vertical is its biggest customer base.
Reviews
"We believe the digital team should be rooted in service and content creation excellence. " - Kathryn Percy
Cuspera Reviews
21 buyers and buying teams have used Cuspera to assess how well Khoros Communities solved their Community Management needs. Cuspera uses 934 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Community Management needs.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities peers achieved using Khoros Communities.
Use Cases
Peers recommend Engagement Management , Social Media Management , Helpdesk Management , as the business use cases that they have been most satisfied while using Khoros Communities.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Engagement Management |
4.82/5 ★ |
"...Response/Engagement Console..." Peer review by Tem S., Team Head, Data and Planning, Marketing and Advertising |
| engaging and following up |
4.78/5 ★ |
"...With the closed platform, a more cohesive engaged community evolves...." Peer review by Pam R., Social Media Coaching & Marketing Consultant, Information Technology and Services |
| Social Media Management with Social Media, User Generated Content and Blogs |
4.71/5 ★ |
"...Analytics: It is ideal for companies that wish to conduct social analytics on services beyond table stakes like Facebook and Twitter--Lithium Communities, blogs, and consumer reviews...." Peer review by Tem S., Team Head, Data and Planning, Marketing and Advertising |
| social media analytics |
4.61/5 ★ |
"...Use Lithium if you are ok with not delving very deeply into your analytic research and reporting but rather just want basic reports and nice graphics...." Peer review by Sarah B., Marketing Consultant, Marketing and Advertising |
| engaging on social media |
3.88/5 ★ |
"...Lithium Team & People - Passionate about Social Media; Engaging; Accessible and Available; Knowledgeable...." Peer review by André B., Senior Enterprise Delivery Manager, Information Technology and Services |
| monitoring social media |
3.42/5 ★ |
"...It is easy to get started and makes its convenient to monitor multiple social media platforms at once...." Peer review from Retail |
| Helpdesk Management with Phone Calls and Website |
4.42/5 ★ |
"...Excellent success support services to help you get the most out of the product...." Peer review from Media Production |
| PEER EXPERIENCES | |
|---|---|
| Engagement Management |
4.82/5 ★ |
"...Response/Engagement Console..." Peer review by Tem S., Team Head, Data and Planning, Marketing and Advertising |
|
| engaging and following up |
4.82/5 ★ |
| Social Media Management with Social Media, User Generated Content and Blogs |
4.71/5 ★ |
"...Analytics: It is ideal for companies that wish to conduct social analytics on services beyond table stakes like Facebook and Twitter--Lithium Communities, blogs, and consumer reviews...." Peer review by Tem S., Team Head, Data and Planning, Marketing and Advertising |
|
| social media analytics |
4.71/5 ★ |
| engaging on social media |
4.71/5 ★ |
| monitoring social media |
4.71/5 ★ |
| Helpdesk Management with Phone Calls and Website |
4.42/5 ★ |
"...Excellent success support services to help you get the most out of the product...." Peer review from Media Production |
|
27+ more Business Use Cases
Our AI advisor, Wyz, harnessed 934 insights from peers and experts to help you assess how these Khoros Communities use cases fit your Community Management needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
We believe the digital team should be rooted in service and content creation excellence. Testimonial By Kathryn Percy |
|
Our partnership with Khoros makes it possible to support our customers and improve our products. Testimonial By Mary Taylor |
|
Our established Khoros community has helped us weather the unexpected. Testimonial By Shelley Sessoms |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Kathryn Percy Business Consultant TELUS |
We believe the digital team should be rooted in service and content creation excellence. Testimonial By Kathryn Percy |
|
Mary Taylor Support Community Manager Intel |
Our partnership with Khoros makes it possible to support our customers and improve our products. Testimonial By Mary Taylor |
|
Shelley Sessoms Community Manager SAS |
Our established Khoros community has helped us weather the unexpected. Testimonial By Shelley Sessoms |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
|
Case Study SASRead More |
|
|
Case Study TELUSRead More |
|
Case Study MicrosoftRead More |
Frequently Asked Questions(FAQ)
for Khoros Communities
What is Khoros Communities?
What is Khoros Communities used for?
What are the top features of Khoros Communities?
Who uses Khoros Communities?
What are Khoros Communities alternatives?
Where is Khoros Communities located?
Popular Business Setting
for Khoros Communities
Top Industries
- Computer Software
- Information Technology and Services
- Telecommunications
Popular in
- Enterprise
- Large Enterprise
- Mid Market
Peers used Khoros Communities to Acquire customers and Enhance customer relationships
Khoros Communities Alternatives
Peer and Expert Opinion on Features
for Khoros Communities
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Gamification | Read Reviews (23) |
| Dashboard | Read Reviews (11) |
| SEO | Read Reviews (8) |
| Feedback surveys | Read Reviews (7) |
| Personalization | Read Reviews (6) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Gamification | Read Reviews (23) |
| Dashboard | Read Reviews (11) |
| SEO | Read Reviews (8) |
| Feedback surveys | Read Reviews (7) |
| Personalization | Read Reviews (6) |
IT and Other Capabilities
for Khoros Communities
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (28) |
| Data Import | Read Reviews (44) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (28) |
| Data Import | Read Reviews (44) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (19) |
| 24/7 Support | Read Reviews (200) |
| Email Support | Read Reviews (14) |
| Chat Support | Read Reviews (20) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (19) |
| 24/7 Support | Read Reviews (200) |
| Email Support | Read Reviews (14) |
| Chat Support | Read Reviews (20) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (65) |
| Custom Reports | Read Reviews (113) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (65) |
| Custom Reports | Read Reviews (113) |
Software Failure Risk Guidance
?for Khoros Communities
Overall Risk Meter
Top Failure Risks for Khoros Communities
Vendor Profile Details
Company Name
khoros
Company Website
https://khoros.com/HQ Location
7300 Ranch Road 2222 Building 1 Austin, TX 78730-3204
Employees
11-50
Social
Financials
PRIVATE
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