Khoros Communities Overview

Here’s the scoop on Khoros Communities! We've gathered over 934 insights from folks who use it, and know it inside out—from peer reviews to customer testimonials and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

Khoros Communities, Vanilla Forums, inSided community, ONEsite, Salesforce Community Cloud, etc., all belong to a category of solutions that help Community Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Do you need to check if Khoros Communities is right for your needs? Our Cuspera AI engine can evaluate how Khoros Communities fits your specific business needs, industry, and context. Get your personalized assessment report today.

Khoros Communities supports business activities such as:

  • Engagement Management
  • Social Media Management
  • Helpdesk Management
  • Content Management
  • Knowledge Management

Khoros Communities can help you with many business goals, such as Acquire Customers, Enhance Customer Relationships, Improve ROI, Build Brand Awareness, Improve Internal Communications, etc. It can help manage these activities if you use Social Media User Generated Content Blogs etc. for these needs. As a solution, Khoros Communities's capabilities include Gamification, Dashboard, SEO, etc.

Khoros Communities Computer Software Vertical is its biggest customer base.

Reviews

"We believe the digital team should be rooted in service and content creation excellence. " - Kathryn Percy

Khoros Communities Reviews

21 buyers and buying teams have used Cuspera to assess how well Khoros Communities solved their Community Management needs. Cuspera uses 934 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Community Management needs.

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities peers achieved using Khoros Communities.

Other priorities:

  • Improve ROI
  • Build Brand Awareness
  • Improve Internal Communications
  • Increase Sales & Revenue
  • Scale Best Practices
  • Improve Brand Engagement
  • Improve Digital And Social Presence
  • Launch New Products
  • Improve Efficiency
See all business priorities See less business priorities

Use Cases

Peers recommend Engagement Management , Social Media Management , Helpdesk Management , as the business use cases that they have been most satisfied while using Khoros Communities.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Engagement Management

4.82/5

Read Reviews (79)

"...Response/Engagement Console..."
engaging and following up

4.78/5

Read Reviews (52)

"...Khoros Community is the backbone of our support forum, which offers peer-to-peer product solutions and engagement opportunities for our users...."
Social Media Management with Social Media, User Generated Content and Blogs

4.71/5

Read Reviews (36)

"...Sean Clanton Ryzen Gaming Social Manager AMD Semiconductors |..." Online brand communities for big businesses
social media analytics

4.61/5

Read Reviews (27)

"...Use Lithium if you are ok with not delving very deeply into your analytic research and reporting but rather just want basic reports and nice graphics...."
engaging on social media

3.88/5

Read Reviews (2)

"...Lithium Team & People - Passionate about Social Media; Engaging; Accessible and Available; Knowledgeable...."
monitoring social media

3.42/5

Read Reviews (1)

"...It is easy to get started and makes its convenient to monitor multiple social media platforms at once...."
Helpdesk Management with Phone Calls and Website

4.42/5

Read Reviews (25)

"...Excellent success support services to help you get the most out of the product...."
PEER EXPERIENCES
Engagement Management

4.82/5

Read Reviews (79)

"...Response/Engagement Console..." Peer review by Tem S., Team Head, Data and Planning, Marketing and Advertising
engaging and following up

4.82/5

Read Reviews (52)

Social Media Management with Social Media, User Generated Content and Blogs

4.71/5

Read Reviews (36)

"...Sean Clanton Ryzen Gaming Social Manager AMD Semiconductors |..." Online brand communities for big businesses
social media analytics

4.71/5

Read Reviews (27)

engaging on social media

4.71/5

Read Reviews (2)

monitoring social media

4.71/5

Read Reviews (1)

Helpdesk Management with Phone Calls and Website

4.42/5

Read Reviews (25)

"...Excellent success support services to help you get the most out of the product...." Peer review from Media Production

27+ more Business Use Cases

Our AI advisor, Wyz, harnessed 934 insights from peers and experts to help you assess how these Khoros Communities use cases fit your Community Management needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Khoros Communities testimonial

Kathryn Percy

Business Consultant

TELUS

We believe the digital team should be rooted in service and content creation excellence. Testimonial By Kathryn Percy
Khoros Communities testimonial

Mary Taylor

Support Community Manager

Intel

Our partnership with Khoros makes it possible to support our customers and improve our products. Testimonial By Mary Taylor
Khoros Communities testimonial

Shelley Sessoms

Community Manager

SAS

Our established Khoros community has helped us weather the unexpected. Testimonial By Shelley Sessoms
CUSTOMERS TESTIMONIALS
Khoros Communities testimonial

Kathryn Percy

Business Consultant

TELUS

We believe the digital team should be rooted in service and content creation excellence. Testimonial By Kathryn Percy
Khoros Communities testimonial

Mary Taylor

Support Community Manager

Intel

Our partnership with Khoros makes it possible to support our customers and improve our products. Testimonial By Mary Taylor
Khoros Communities testimonial

Shelley Sessoms

Community Manager

SAS

Our established Khoros community has helped us weather the unexpected. Testimonial By Shelley Sessoms

Case Studies

COMPANY CASE STUDIES
Khoros Communities case study
Case Study TELUS

How TELUS onboarded Khoros Communities and integrated the two to provide support, solutions, and transparency.

Read More
Khoros Communities case study
Case Study SAS

How SAS saved 7M dollars in one year with Khoros Communities

Read More
Khoros Communities case study
Case Study Microsoft

How Microsoft Shifted from Support to True Engagement with Khoros Communities

Read More

Video

Khoros Communities Work for Your Business

Video Thumbnail

Frequently Asked Questions(FAQ)

for Khoros Communities

What is Khoros Communities?

Khoros Communities is a brand community platform that allows organizations to host and manage peer-to-peer spaces for customers to find answers, develop expertise, and share experiences.

What is Khoros Communities used for?

Khoros Communities is a Community Management Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Engagement Management, Social Media Management and Helpdesk Management .

What are the top features of Khoros Communities?

Gamification, Dashboard and SEO are some of the top features of Khoros Communities.

Who uses Khoros Communities?

Khoros Communities is used by Computer Software, Information Technology And Services and Telecommunications among other industries.

What are Khoros Communities alternatives?

Vanilla Forums, InSided Community, ONEsite and Salesforce Community Cloud are popular alternatives for Khoros Communities.

Where is Khoros Communities located?

Khoros Communities is headquartered at 7300 Ranch Road 2222 Building 1 Austin, TX 78730-3204.

Popular Business Setting

for Khoros Communities

Top Industries

  • Computer Software
  • Information Technology and Services
  • Telecommunications

Popular in

  • Enterprise
  • Large Enterprise
  • Mid Market
lightning

Peers used Khoros Communities to Acquire customers and Enhance customer relationships

Peer and Expert Opinion on Features

for Khoros Communities

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Gamification

4.72/5

Read Reviews (23)
Dashboard

4.39/5

Read Reviews (11)
SEO

4.25/5

Read Reviews (8)
Feedback surveys

2.85/5

Read Reviews (7)
Personalization

3.27/5

Read Reviews (6)
FEATURES RATINGS AND REVIEWS
Gamification

4.72/5

Read Reviews (23)
Dashboard

4.39/5

Read Reviews (11)
SEO

4.25/5

Read Reviews (8)
Feedback surveys

2.85/5

Read Reviews (7)
Personalization

3.27/5

Read Reviews (6)

IT and Other Capabilities

for Khoros Communities

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.69/5

Read Reviews (28)
Data Import

4.44/5

Read Reviews (44)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.69/5

Read Reviews (28)
Data Import

4.44/5

Read Reviews (44)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Phone Support

4.64/5

Read Reviews (19)
24/7 Support

4.53/5

Read Reviews (200)
Email Support

4.45/5

Read Reviews (14)
Chat Support

4.20/5

Read Reviews (20)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Phone Support

4.64/5

Read Reviews (19)
24/7 Support

4.53/5

Read Reviews (200)
Email Support

4.45/5

Read Reviews (14)
Chat Support

4.20/5

Read Reviews (20)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Analytics

4.77/5

Read Reviews (65)
Custom Reports

4.37/5

Read Reviews (113)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Analytics

4.77/5

Read Reviews (65)
Custom Reports

4.37/5

Read Reviews (113)

Software Failure Risk Guidance

?

for Khoros Communities

Overall Risk Meter

Low Medium High

Top Failure Risks for Khoros Communities

Vendor Profile Details

Company Name

khoros

Company Website

https://khoros.com/

HQ Location

7300 Ranch Road 2222 Building 1 Austin, TX 78730-3204

Employees

11-50

Social

Financials

PRIVATE