Khoros Communities Overview

Khoros-communities helps brands create digital spaces for customer interactions. Brands can enhance customer engagement by facilitating answers, peer connections, and idea sharing.

Use Cases

Customers recommend Engagement Management, Social Media Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using Khoros Communities.

Other use cases:

  • Content Management
  • Knowledge Management
  • Communication Management
  • Community Building
  • Customer Feedback Management
  • Collaboration
  • Lifetime Value Management
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Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Khoros Communities.

Other priorities:

  • Improve ROI
  • Build Brand Awareness
  • Improve Internal Communications
  • Increase Sales & Revenue
  • Scale Best Practices
  • Improve Brand Engagement
  • Improve Digital And Social Presence
  • Launch New Products
  • Improve Efficiency
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Khoros Communities Use-Cases and Business Priorities: Customer Satisfaction Data

Khoros Communities works with different mediums / channels such as Social Media, User Generated Content, Blogs, etc.

Khoros Communities's features include Gamification, Dashboard, SEO, etc.

Reviews

"We believe the digital team should be rooted in service and content creation excellence." - Kathryn Percy

Khoros Communities, Vanilla Forums, inSided community, ONEsite, Salesforce Community Cloud, etc., all belong to a category of solutions that help Community Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Khoros Communities

Top Industries

  • Computer Software
  • Information Technology and Services
  • Telecommunications

Popular in

  • Enterprise
  • Large Enterprise
  • Mid Market

Khoros Communities is popular in Computer Software, Information Technology And Services, and Telecommunications and is widely used by Enterprise, Large Enterprise, and Mid Market.

Comprehensive Insights on Khoros Communities Use Cases

What benefits does Khoros Communities offer for Engagement Management?

How efficiently Does Khoros Communities manage your Social Media Management?

What solutions does Khoros Communities provide for Helpdesk Management?

How efficiently Does Khoros Communities manage your Content Management?

What solutions does Khoros Communities provide for Knowledge Management?

27+ more Business Use Cases

21 buyers and buying teams have used Cuspera to assess how well Khoros Communities solved their Community Management needs. Cuspera uses 934 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Community Management needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Khoros Communities testimonial

Kathryn Percy

Business Consultant

TELUS

We believe the digital team should be rooted in service and content creation excellence. Testimonial By Kathryn Percy
Khoros Communities testimonial

Sandy Rivas

Senior Program Manager

Microsoft

With Khoros, we’ve found a technology partner that works with us, not just for us. What we value about Khoros is their knowledge, expertise, and willingness to collaborate. Testimonial By Sandy Rivas
Khoros Communities testimonial

Mary Taylor

Support Community Manager

Intel

Our partnership with Khoros makes it possible to support our customers and improve our products. Testimonial By Mary Taylor
CUSTOMERS TESTIMONIALS
Khoros Communities testimonial

Kathryn Percy

Business Consultant

TELUS

We believe the digital team should be rooted in service and content creation excellence. Testimonial By Kathryn Percy
Khoros Communities testimonial

Sandy Rivas

Senior Program Manager

Microsoft

With Khoros, we’ve found a technology partner that works with us, not just for us. What we value about Khoros is their knowledge, expertise, and willingness to collaborate. Testimonial By Sandy Rivas
Khoros Communities testimonial

Mary Taylor

Support Community Manager

Intel

Our partnership with Khoros makes it possible to support our customers and improve our products. Testimonial By Mary Taylor

Case Studies

COMPANY INDUSTRY CASE STUDIES
Khoros Communities case study
Telecommunications
Telecommunications
Case Study TELUS

How TELUS onboarded Khoros Communities and integrated the two to provide support, solutions, and transparency.

Read More
Khoros Communities case study
Computer Software
Computer Software
Case Study Microsoft

How Microsoft Shifted from Support to True Engagement with Khoros Communities

Read More
Khoros Communities case study
Computer Software
Computer Software
Case Study SAS

How SAS saved 7M dollars in one year with Khoros Communities

Read More

Video

Khoros Communities Work for Your Business

Video Thumbnail

Frequently Asked Questions(FAQ)

for Khoros Communities

What is Khoros Communities?

Khoros Communities is a brand community platform that allows organizations to host and manage peer-to-peer spaces for customers to find answers, develop expertise, and share experiences.

Khoros Communities enables brands to connect and engage with pre-existing customers and attract new ones by integrating authentic, trusted content into the customer journey. It transforms customer search, evaluation, purchase, and support interactions into digital learning experiences to help organizations accelerate resolution time and develop brand identity. Khoros offers all the features, analytics, and dedicated support enterprise needs to ensure community-driven ROI.

With Khoros Communities, customers can share knowledge, learn, and find answers from the community. Organizations can host and manage conversations through forums, blogs, contests, and quizzes to encourage customer participation. With the analytics and moderation feature, Khoros Communities users can evaluate customer performance and engagement, see top contributors, monitor support interactions, and moderate content. This enables organizations to prevent any potential damage to the brand from untrustworthy or false content being published and distributed among the community.

What is Khoros Communities used for?

Khoros Communities is a Community Management Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Engagement Management, Social Media Management and Helpdesk Management .

What are the top features of Khoros Communities?

Gamification, Dashboard and SEO are some of the top features of Khoros Communities.

Who uses Khoros Communities?

Khoros Communities is used by Computer Software, Information Technology And Services and Telecommunications among other industries.

What are Khoros Communities alternatives?

Vanilla Forums, InSided Community, ONEsite and Salesforce Community Cloud are popular alternatives for Khoros Communities.

Where is Khoros Communities located?

Khoros Communities is headquartered at 7300 Ranch Road 2222 Building 1 Austin, TX 78730-3204.
lightning

Peers used Khoros Communities for engagement management and social media management

Khoros Communities Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.77/5 ★

Read Reviews (65)
Custom Reports

4.37/5 ★

Read Reviews (113)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.77/5 ★

Read Reviews (65)
Custom Reports

4.37/5 ★

Read Reviews (113)

Software Failure Risk Guidance

?

for Khoros Communities

Overall Risk Meter

Low Medium High

Top Failure Risks for Khoros Communities

khoros Profile

Company Name

khoros

Company Website

https://khoros.com/

HQ Location

7300 Ranch Road 2222 Building 1 Austin, TX 78730-3204

Employees

11-50

Social

Financials

PRIVATE