Khoros Communities Overview

Khoros-communities helps brands create digital spaces for customer interactions. Brands can enhance customer engagement by facilitating answers, peer connections, and idea sharing.

Use Cases

Customers recommend Engagement Management, Social Media Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using Khoros Communities.

Other use cases:

  • Content Management
  • Knowledge Management
  • Communication Management
  • Community Building
  • Customer Feedback Management
  • Collaboration
  • Lifetime Value Management
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Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Khoros Communities.

Other priorities:

  • Improve ROI
  • Build Brand Awareness
  • Improve Internal Communications
  • Increase Sales & Revenue
  • Scale Best Practices
  • Improve Brand Engagement
  • Improve Digital And Social Presence
  • Launch New Products
  • Improve Efficiency
See all business priorities See less business priorities

Khoros Communities Use-Cases and Business Priorities: Customer Satisfaction Data

Khoros Communities works with different mediums / channels such as Social Media. User Generated Content. Blogs etc.

Khoros Communities's features include Gamification, Dashboard, SEO, etc. and Khoros Communities support capabilities include Phone Support, 24/7 Support, Email Support, etc. also Khoros Communities analytics capabilities include Analytics, and Custom Reports.

Reviews

"Our partnership with Khoros makes it possible to support our customers and improve our products." - Mary Taylor

Peer review evidence (same sources as the product rating summary)

"...I have used Khoros Communities at two organizations to build vibrant communities of customers, partners, and employees to drive to increase engagement, satisfaction, retention, and a host of other imperatives across the business...." Peer review by Brian Oblinger, VP, Customer Experience & Global Community, DataRobot
"...It is easy to get started and makes its convenient to monitor multiple social media platforms at once...." Peer review from Retail
"...The platform is now used to host our complete help & support site for the consumer business...." Peer review by Stephen Fell, Digital Service Manager, TalkTalk

Khoros Communities, Easelly, Zapnito, Bettermode, Socialengine, etc., all belong to a category of solutions that help Community Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Khoros Communities

Top Industries

  • Computer Software
  • Information Technology and Services
  • Telecommunications

Popular in

  • Enterprise
  • Large Enterprise
  • Mid Market

Khoros Communities is popular in Computer Software, Information Technology And Services, and Telecommunications and is widely used by Enterprise, Large Enterprise, and Mid Market.

Khoros Communities Customer wins, Customer success stories, Case studies

What benefits does Khoros Communities offer for Engagement Management?

How does Khoros Communities facilitate Social Media Management?

How can Khoros Communities optimize your Helpdesk Management Workflow?

What makes Khoros Communities ideal for Content Management?

How can Khoros Communities enhance your Knowledge Management process?

21 buyers and buying teams have used Cuspera to assess how well Khoros Communities solved their Community Management needs. Cuspera uses 934 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Community Management needs.

CUSTOMERS TESTIMONIALS
Khoros Communities testimonial

Mary Taylor

Support Community Manager

Intel
Our partnership with Khoros makes it possible to support our customers and improve our products. Testimonial By Mary Taylor
Khoros Communities testimonial

Sandy Rivas

Senior Program Manager

Microsoft
With Khoros, we’ve found a technology partner that works with us, not just for us. What we value about Khoros is their knowledge, expertise, and willingness to collaborate. Testimonial By Sandy Rivas
Khoros Communities testimonial

Kathryn Percy

Business Consultant

TELUS
We believe the digital team should be rooted in service and content creation excellence. Testimonial By Kathryn Percy
CUSTOMERS TESTIMONIALS
Khoros Communities testimonial

Mary Taylor

Support Community Manager

Intel
Our partnership with Khoros makes it possible to support our customers and improve our products. Testimonial By Mary Taylor
Khoros Communities testimonial

Sandy Rivas

Senior Program Manager

Microsoft
With Khoros, we’ve found a technology partner that works with us, not just for us. What we value about Khoros is their knowledge, expertise, and willingness to collaborate. Testimonial By Sandy Rivas
Khoros Communities testimonial

Kathryn Percy

Business Consultant

TELUS
We believe the digital team should be rooted in service and content creation excellence. Testimonial By Kathryn Percy

Sky - Entertainment - Entertainment

Khoros helped Sky handle a 500% spike in community posts during the COVID-19 pandemic. Sky used Khoros to build community messaging, letting advisors address complex account-based queries. Engagement... on Sky’s community more than doubled from 2019 to 2020, with new discussions up 128%, new answers up 119%, and badges up 617%. Customers who viewed answered content were 21% less likely to call, saving Sky over $150k per year. Sky’s community transfer rate was about one-third that of other digital properties.

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Qlik - Computer Software - Computer Software

Qlik used Khoros to relaunch and scale their online community. After migrating from Jive, Qlik grew its community from 58,000 to over 100,000 members in one year. Employee engagement in the community... increased by 25%. Qlik saw a 70% year-over-year reduction in support cases. The Khoros platform helped Qlik improve customer experience and foster collaboration across teams.

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Schneider Electric - Electrical/Energy/Automation - Electrical/Energy/Automation

Khoros Community helped Schneider Electric boost engagement and support for their global ecosystem. The company built a digital platform to connect customers, partners, and experts. Their Khoros-powe...red community sees 20,000 unique visitors monthly. Experts solve up to 90% of posted problems, with responses in under 24 hours. Schneider Electric now saves customers time and increases partner engagement through collaborative support.

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Microsoft - Computer Software - Computer Software

Microsoft used Khoros to build online communities for Power BI, Power Apps, and Microsoft Flow. Community activity grew by 600% while support headcount stayed flat. Microsoft saved over $1 million ea...ch month in support costs. 90% of questions received a response within 48 hours. 75% of community content now comes from members, making it self-sustaining. Customer satisfaction and engagement increased across all communities.

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Hughesnet - Telecommunications - Telecommunications

Hughesnet used Khoros to build a community for its satellite internet customers. The platform made it easy for users to help each other and for staff to manage content. This led to fewer support tick...ets and lower costs. Hughesnet saw early ROI from better customer engagement. Support became faster and more efficient.

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Schneider Electric - Energy - energy

Khoros Community helped Schneider Electric improve customer support and engagement. Schneider Electric used Khoros to build a digital platform for collaboration and self-service. Their community saw ...20,000 unique visitors each month. Experts solved up to 90% of problems posted in top forums. Response times stayed under 24 hours. Customers and partners saved time and engaged more with the brand.

Read on →

Khoros Communities Work for Your Business

Video Thumbnail

Frequently Asked Questions(FAQ)

for Khoros Communities

What is Khoros Communities?

Khoros Communities is a brand community platform that allows organizations to host and manage peer-to-peer spaces for customers to find answers, develop expertise, and share experiences.

Khoros Communities enables brands to connect and engage with pre-existing customers and attract new ones by integrating authentic, trusted content into the customer journey. It transforms customer search, evaluation, purchase, and support interactions into digital learning experiences to help organizations accelerate resolution time and develop brand identity. Khoros offers all the features, analytics, and dedicated support enterprise needs to ensure community-driven ROI.

With Khoros Communities, customers can share knowledge, learn, and find answers from the community. Organizations can host and manage conversations through forums, blogs, contests, and quizzes to encourage customer participation. With the analytics and moderation feature, Khoros Communities users can evaluate customer performance and engagement, see top contributors, monitor support interactions, and moderate content. This enables organizations to prevent any potential damage to the brand from untrustworthy or false content being published and distributed among the community.

What is Khoros Communities used for?

Khoros Communities is a Community Management Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Engagement Management, Social Media Management and Helpdesk Management .

What are the top features of Khoros Communities?

Gamification, Dashboard and SEO are some of the top features of Khoros Communities.

Who uses Khoros Communities?

Khoros Communities is used by Computer Software, Information Technology And Services and Telecommunications among other industries.

What are Khoros Communities alternatives?

Easelly, Zapnito, Bettermode and Socialengine are popular alternatives for Khoros Communities.

Where is Khoros Communities located?

Khoros Communities is headquartered at 7300 Ranch Road 2222 Building 1 Austin, TX 78730-3204.
lightning

Peers used Khoros Communities for engagement management and social media management

Khoros Communities Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.77/5 ★

Read Reviews (65)
Custom Reports

4.37/5 ★

Read Reviews (113)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.77/5 ★

Read Reviews (65)
Custom Reports

4.37/5 ★

Read Reviews (113)

Software Failure Risk Guidance

?

for Khoros Communities

Overall Risk Meter

Low Medium High

Top Failure Risks for Khoros Communities

Khoros, LLC News

Product

After Its IgniteTech Acquisition, Khoros Unveils Aurora AI and Iris AI

Khoros, following its acquisition by IgniteTech, has launched two AI-native platforms: Aurora AI and Iris AI. Aurora AI is a community platform that transforms customer interactions into valuable data, enhancing moderation and lifecycle management. Iris AI is a social media management engine offering real-time analytics and engagement routing in 187 languages. These platforms signify a strategic shift towards AI-driven community and social intelligence.

Read more →
Product

Khoros: Unified Messaging Across All Brand Channels

Khoros has launched Iris AI, an AI-native platform to unify social media management and brand care, aiming to replace fragmented tools with a single intelligent system. This launch follows Khoros' acquisition by IgniteTech and reflects a strategic shift towards AI-driven solutions. Iris AI integrates social listening, publishing, engagement, and analytics to maintain context across customer interactions, enhancing resolution speed and accountability.

Read more →
Product

Khoros Launches Aurora AI: A New Dawn for Enterprise Community

Khoros has introduced Aurora AI, a new solution aimed at enhancing enterprise community engagement. This launch signifies a strategic move to leverage artificial intelligence in improving user interaction and community management for businesses.

Read more →
Product

Khoros Launches Iris AI: Your Messenger Across Every Brand Channel

Khoros has launched Iris AI, an AI-native platform that integrates social listening, publishing, engagement, and analytics into a single system. This platform aims to streamline brand care by eliminating fragmented tools and enhancing customer interaction management. Iris AI supports real-time monitoring across multiple social channels and offers AI-driven content creation and intelligent engagement routing. It is part of Khoros' AI-native customer engagement suite, alongside Aurora AI.

Read more →

Khoros, LLC Profile

Company Name

Khoros, LLC

Company Website

https://khoros.com/

HQ Location

7300 Ranch Road 2222 Building 1 Austin, TX 78730-3204

Employees

11-50

Social

Facebook Linkedin Twitter

Financials

PRIVATE