Khoros Communities Overview
Khoros-communities helps brands create digital spaces for customer interactions. Brands can enhance customer engagement by facilitating answers, peer connections, and idea sharing.
Use Cases
Customers recommend Engagement Management, Social Media Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using Khoros Communities.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Khoros Communities.
Khoros Communities Use-Cases and Business Priorities: Customer Satisfaction Data
Khoros Communities works with different mediums / channels such as Social Media. User Generated Content. Blogs etc.
Khoros Communities's features include Gamification, Dashboard, SEO, etc. and Khoros Communities support capabilities include Phone Support, 24/7 Support, Email Support, etc. also Khoros Communities analytics capabilities include Analytics, and Custom Reports.
Reviews
"With Khoros, we’ve found a technology partner that works with us, not just for us. What we value about Khoros is their knowledge, expertise, and willingness to collaborate." - Sandy Rivas
Peer review evidence (same sources as the product rating summary)
"...Response/Engagement Console..." Peer review by Tem S., Team Head, Data and Planning, Marketing and Advertising
"...Analytics: It is ideal for companies that wish to conduct social analytics on services beyond table stakes like Facebook and Twitter--Lithium Communities, blogs, and consumer reviews...." Peer review by Tem S., Team Head, Data and Planning, Marketing and Advertising
"...Users can deflect up to 20% of calls that would otherwise go to the customer service call center...." Peer review
Khoros Communities, Easelly, Zapnito, Bettermode, Socialengine, etc., all belong to a category of solutions that help Community Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Khoros Communities
Top Industries
- Computer Software
- Information Technology and Services
- Telecommunications
Popular in
- Enterprise
- Large Enterprise
- Mid Market
Khoros Communities is popular in Computer Software, Information Technology And Services, and Telecommunications and is widely used by Enterprise, Large Enterprise, and Mid Market.
Khoros Communities Customer wins, Customer success stories, Case studies
What benefits does Khoros Communities offer for Engagement Management?
How can Khoros Communities optimize your Helpdesk Management Workflow?
Why is Khoros Communities the best choice for Content Management?
What Are the key features of Khoros Communities for Knowledge Management?
21 buyers and buying teams have used Cuspera to assess how well Khoros Communities solved their Community Management needs. Cuspera uses 934 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Community Management needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
With Khoros, we’ve found a technology partner that works with us, not just for us. What we value about Khoros is their knowledge, expertise, and willingness to collaborate. Testimonial By Sandy Rivas |
|
Our established Khoros community has helped us weather the unexpected. Testimonial By Shelley Sessoms |
|
We believe the digital team should be rooted in service and content creation excellence. Testimonial By Kathryn Percy |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Sandy Rivas Senior Program Manager Microsoft |
With Khoros, we’ve found a technology partner that works with us, not just for us. What we value about Khoros is their knowledge, expertise, and willingness to collaborate. Testimonial By Sandy Rivas |
|
Shelley Sessoms Community Manager SAS |
Our established Khoros community has helped us weather the unexpected. Testimonial By Shelley Sessoms |
|
Kathryn Percy Business Consultant TELUS |
We believe the digital team should be rooted in service and content creation excellence. Testimonial By Kathryn Percy |
Sky - Entertainment - Very Large
Schneider Electric - Energy
Khoros Communities Work for Your Business
Frequently Asked Questions (FAQ)
What buyers ask before choosing Khoros Communities
What is Khoros Communities?
Khoros Communities is a brand community platform that allows organizations to host and manage peer-to-peer spaces for customers to find answers, develop expertise, and share experiences.
Khoros Communities enables brands to connect and engage with pre-existing customers and attract new ones by integrating authentic, trusted content into the customer journey. It transforms customer search, evaluation, purchase, and support interactions into digital learning experiences to help organizations accelerate resolution time and develop brand identity. Khoros offers all the features, analytics, and dedicated support enterprise needs to ensure community-driven ROI.
With Khoros Communities, customers can share knowledge, learn, and find answers from the community. Organizations can host and manage conversations through forums, blogs, contests, and quizzes to encourage customer participation. With the analytics and moderation feature, Khoros Communities users can evaluate customer performance and engagement, see top contributors, monitor support interactions, and moderate content. This enables organizations to prevent any potential damage to the brand from untrustworthy or false content being published and distributed among the community.
What is Khoros Communities used for?
What are the top features of Khoros Communities?
Who uses Khoros Communities?
What are Khoros Communities alternatives?
Where is Khoros Communities located?
Peers used Khoros Communities for engagement management and social media management
Khoros Communities Competitors
Khoros Communities Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (65) |
| Custom Reports | Read Reviews (113) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (65) |
| Custom Reports | Read Reviews (113) |
Software Failure Risk Guidance
?for Khoros Communities
Overall Risk Meter
Top Failure Risks for Khoros Communities
Khoros, LLC News
Khoros Collaborates with AWS - CX Today
Khoros has integrated its AI-powered contact center solution with AWS's Amazon Connect to enhance voice capabilities. This integration allows Khoros customers to deliver personalized, omnichannel experiences, including messaging and voice, within a single platform. The collaboration aims to improve customer experience, increase agent efficiency, and reduce costs by providing a comprehensive suite for digital engagement and CX analytics.
Khoros Expands Its Partnership with AWS - CX Today
Khoros has expanded its partnership with AWS by making its digital contact center solution available on the AWS Marketplace. This integration allows businesses to use the Khoros CCaaS platform alongside AWS services like Amazon Connect, Lex, Translate, and Transcribe. Khoros also joins the AWS Independent Software Vendors Accelerate Programme to enhance its customer reach.
After Its IgniteTech Acquisition, Khoros Unveils Aurora AI and Iris AI
Khoros, following its acquisition by IgniteTech, has launched two AI-native platforms: Aurora AI and Iris AI. Aurora AI is a community platform that transforms customer interactions into valuable data, enhancing moderation and lifecycle management. Iris AI is a social media management engine offering real-time analytics and engagement routing in 187 languages. These platforms signify a strategic shift towards AI-driven community and social intelligence.
Khoros Launches Aurora AI and Iris AI - AI
Khoros has introduced two new AI products, Aurora AI and Iris AI, enhancing its technology offerings. These products are designed to improve customer engagement and operational efficiency through advanced artificial intelligence capabilities.
Khoros, LLC Profile
Company Name
Company Website
https://khoros.com/HQ Location
7300 Ranch Road 2222 Building 1 Austin, TX 78730-3204
Employees
11-50
Social
Financials
PRIVATE
Why is Khoros Communities the best choice for Social Media Management?