Khoros Communities Overview
Khoros Communities is a brand community platform that allows organizations to host and manage peer-to-peer spaces for customers to find answers, develop expertise, and share experiences.
Khoros Communities enables brands to connect and engage with pre-existing customers and attract new ones by integrating authentic, trusted content into the customer journey. It transforms customer search, evaluation, purchase, and support interactions into digital learning experiences to help organizations accelerate resolution time and develop brand identity. Khoros offers all the features, analytics, and dedicated support enterprise needs to ensure community-driven ROI.
With Khoros Communities, customers can share knowledge, learn, and find answers from the community. Organizations can host and manage conversations through forums, blogs, contests, and quizzes to encourage customer participation. With the analytics and moderation feature, Khoros Communities users can evaluate customer performance and engagement, see top contributors, monitor support interactions, and moderate content. This enables organizations to prevent any potential damage to the brand from untrustworthy or false content being published and distributed among the community.
Cuspera Reviews
21 buyers and buying teams have used Cuspera to assess how well Khoros Communities solved their Community Management needs. Cuspera uses 934 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Community Management needs.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities peers achieved using Khoros Communities.
Use Cases
Peers recommend Engagement Management , Social Media Management , Helpdesk Management , as the business use cases that they have been most satisfied while using Khoros Communities.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Engagement Management |
4.82/5 ★ |
"...The mechanisms in place help you to manage community engagement in a visually appealing manner, and would be awesome for small businesses looking to keep data in one place...." Peer review by Lyn M., Marketing Coordinator, Media Production |
| engaging and following up |
4.78/5 ★ |
"...Engagement skyrocketing at Barclaycard...." Peer review by Eric E., Manager - EMC Digital, Charlotte, Information Technology and Services |
| Social Media Management with Social Media, User Generated Content and Blogs |
4.71/5 ★ |
"...It is easy to get started and makes its convenient to monitor multiple social media platforms at once...." Peer review from Retail |
| social media analytics |
4.61/5 ★ |
"...Excellent for reporting and analyzing Community Forum data...." Peer review by Patrice Kong, Marketing Analyzt, . |
| engaging on social media |
3.88/5 ★ |
"...Lithium Team & People - Passionate about Social Media; Engaging; Accessible and Available; Knowledgeable...." Peer review by André B., Senior Enterprise Delivery Manager, Information Technology and Services |
| monitoring social media |
3.42/5 ★ |
"...It is easy to get started and makes its convenient to monitor multiple social media platforms at once...." Peer review from Retail |
| Helpdesk Management with Phone Calls and Website |
4.42/5 ★ |
"...Lithiums gamification system supports the peer-to-peer approach to reduce contact center calls and to reward super users...." Peer review by Ulf K., Head of Social Business Technology, Information Technology and Services |
| PEER EXPERIENCES | |
|---|---|
| Engagement Management |
4.82/5 ★ |
"...The mechanisms in place help you to manage community engagement in a visually appealing manner, and would be awesome for small businesses looking to keep data in one place...." Peer review by Lyn M., Marketing Coordinator, Media Production |
|
| engaging and following up |
4.82/5 ★ |
| Social Media Management with Social Media, User Generated Content and Blogs |
4.71/5 ★ |
"...It is easy to get started and makes its convenient to monitor multiple social media platforms at once...." Peer review from Retail |
|
| social media analytics |
4.71/5 ★ |
| engaging on social media |
4.71/5 ★ |
| monitoring social media |
4.71/5 ★ |
| Helpdesk Management with Phone Calls and Website |
4.42/5 ★ |
"...Lithiums gamification system supports the peer-to-peer approach to reduce contact center calls and to reward super users...." Peer review by Ulf K., Head of Social Business Technology, Information Technology and Services |
|
27+ more Business Use Cases
Our AI advisor, Wyz, harnessed 934 insights from peers and experts to help you assess how these Khoros Communities use cases fit your Community Management needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
We believe the digital team should be rooted in service and content creation excellence. Testimonial By Kathryn Percy |
|
Our established Khoros community has helped us weather the unexpected. Testimonial By Shelley Sessoms |
|
Our partnership with Khoros makes it possible to support our customers and improve our products. Testimonial By Mary Taylor |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Kathryn Percy Business Consultant TELUS |
We believe the digital team should be rooted in service and content creation excellence. Testimonial By Kathryn Percy |
|
Shelley Sessoms Community Manager SAS |
Our established Khoros community has helped us weather the unexpected. Testimonial By Shelley Sessoms |
|
Mary Taylor Support Community Manager Intel |
Our partnership with Khoros makes it possible to support our customers and improve our products. Testimonial By Mary Taylor |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study MicrosoftRead More |
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Case Study TELUSRead More |
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Case Study SASRead More |
Frequently Asked Questions(FAQ)
for Khoros Communities
What is Khoros Communities?
What is Khoros Communities used for?
What are the top features of Khoros Communities?
Who uses Khoros Communities?
What are Khoros Communities alternatives?
Where is Khoros Communities located?
Popular Business Setting
for Khoros Communities
Top Industries
- Computer Software
- Information Technology and Services
- Telecommunications
Popular in
- Enterprise
- Large Enterprise
- Mid Market
Peers used Khoros Communities to Acquire customers and Enhance customer relationships
Khoros Communities Alternatives
Peer and Expert Opinion on Features
for Khoros Communities
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Gamification | Read Reviews (23) |
| Dashboard | Read Reviews (11) |
| SEO | Read Reviews (8) |
| Feedback surveys | Read Reviews (7) |
| Personalization | Read Reviews (6) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Gamification | Read Reviews (23) |
| Dashboard | Read Reviews (11) |
| SEO | Read Reviews (8) |
| Feedback surveys | Read Reviews (7) |
| Personalization | Read Reviews (6) |
IT and Other Capabilities
for Khoros Communities
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (28) |
| Data Import | Read Reviews (44) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (28) |
| Data Import | Read Reviews (44) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (19) |
| 24/7 Support | Read Reviews (200) |
| Email Support | Read Reviews (14) |
| Chat Support | Read Reviews (20) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (19) |
| 24/7 Support | Read Reviews (200) |
| Email Support | Read Reviews (14) |
| Chat Support | Read Reviews (20) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (65) |
| Custom Reports | Read Reviews (113) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (65) |
| Custom Reports | Read Reviews (113) |
Software Failure Risk Guidance
?for Khoros Communities
Overall Risk Meter
Top Failure Risks for Khoros Communities
Vendor Profile Details
Company Name
khoros
Company Website
https://khoros.com/HQ Location
7300 Ranch Road 2222 Building 1 Austin, TX 78730-3204
Employees
11-50
Social
Financials
Series B
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