Khoros Communities Overview

Khoros Communities is a brand community platform that allows organizations to host and manage peer-to-peer spaces for customers to find answers, develop expertise, and share experiences.

Khoros Communities enables brands to connect and engage with pre-existing customers and attract new ones by integrating authentic, trusted content into the customer journey. It transforms customer search, evaluation, purchase, and support interactions into digital learning experiences to help organizations accelerate resolution time and develop brand identity. Khoros offers all the features, analytics, and dedicated support enterprise needs to ensure community-driven ROI.

With Khoros Communities, customers can share knowledge, learn, and find answers from the community. Organizations can host and manage conversations through forums, blogs, contests, and quizzes to encourage customer participation. With the analytics and moderation feature, Khoros Communities users can evaluate customer performance and engagement, see top contributors, monitor support interactions, and moderate content. This enables organizations to prevent any potential damage to the brand from untrustworthy or false content being published and distributed among the community.

Cuspera Reviews

21 buyers and buying teams have used Cuspera to assess how well Khoros Communities solved their Community Management needs. Cuspera uses 934 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Community Management needs.

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities peers achieved using Khoros Communities.

Other priorities:

  • Improve ROI
  • Build Brand Awareness
  • Improve Internal Communications
  • Increase Sales & Revenue
  • Scale Best Practices
  • Improve Brand Engagement
  • Improve Digital And Social Presence
  • Launch New Products
  • Improve Efficiency
See all business priorities See less business priorities

Use Cases

Peers recommend Engagement Management , Social Media Management , Helpdesk Management , as the business use cases that they have been most satisfied while using Khoros Communities.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Engagement Management

4.82/5

Read Reviews (79)

"...The mechanisms in place help you to manage community engagement in a visually appealing manner, and would be awesome for small businesses looking to keep data in one place...."
engaging and following up

4.78/5

Read Reviews (52)

"...Engagement skyrocketing at Barclaycard...."
Social Media Management with Social Media, User Generated Content and Blogs

4.71/5

Read Reviews (36)

"...It is easy to get started and makes its convenient to monitor multiple social media platforms at once...."
social media analytics

4.61/5

Read Reviews (27)

"...Excellent for reporting and analyzing Community Forum data...."
engaging on social media

3.88/5

Read Reviews (2)

"...Lithium Team & People - Passionate about Social Media; Engaging; Accessible and Available; Knowledgeable...."
monitoring social media

3.42/5

Read Reviews (1)

"...It is easy to get started and makes its convenient to monitor multiple social media platforms at once...."
Helpdesk Management with Phone Calls and Website

4.42/5

Read Reviews (25)

"...Lithiums gamification system supports the peer-to-peer approach to reduce contact center calls and to reward super users...."
PEER EXPERIENCES
Engagement Management

4.82/5

Read Reviews (79)

"...The mechanisms in place help you to manage community engagement in a visually appealing manner, and would be awesome for small businesses looking to keep data in one place...." Peer review by Lyn M., Marketing Coordinator, Media Production
engaging and following up

4.82/5

Read Reviews (52)

Social Media Management with Social Media, User Generated Content and Blogs

4.71/5

Read Reviews (36)

"...It is easy to get started and makes its convenient to monitor multiple social media platforms at once...." Peer review from Retail
social media analytics

4.71/5

Read Reviews (27)

engaging on social media

4.71/5

Read Reviews (2)

monitoring social media

4.71/5

Read Reviews (1)

Helpdesk Management with Phone Calls and Website

4.42/5

Read Reviews (25)

"...Lithiums gamification system supports the peer-to-peer approach to reduce contact center calls and to reward super users...." Peer review by Ulf K., Head of Social Business Technology, Information Technology and Services

27+ more Business Use Cases

Our AI advisor, Wyz, harnessed 934 insights from peers and experts to help you assess how these Khoros Communities use cases fit your Community Management needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Kathryn Percy

Business Consultant

TELUS

We believe the digital team should be rooted in service and content creation excellence. Testimonial By Kathryn Percy

Shelley Sessoms

Community Manager

SAS

Our established Khoros community has helped us weather the unexpected. Testimonial By Shelley Sessoms

Mary Taylor

Support Community Manager

Intel

Our partnership with Khoros makes it possible to support our customers and improve our products. Testimonial By Mary Taylor
CUSTOMERS TESTIMONIALS

Kathryn Percy

Business Consultant

TELUS

We believe the digital team should be rooted in service and content creation excellence. Testimonial By Kathryn Percy

Shelley Sessoms

Community Manager

SAS

Our established Khoros community has helped us weather the unexpected. Testimonial By Shelley Sessoms

Mary Taylor

Support Community Manager

Intel

Our partnership with Khoros makes it possible to support our customers and improve our products. Testimonial By Mary Taylor

Case Studies

COMPANY CASE STUDIES
Case Study Microsoft

How Microsoft Shifted from Support to True Engagement with Khoros Communities

Read More
Case Study TELUS

How TELUS onboarded Khoros Communities and integrated the two to provide support, solutions, and transparency.

Read More
Case Study SAS

How SAS saved 7M dollars in one year with Khoros Communities

Read More

Frequently Asked Questions(FAQ)

for Khoros Communities

What is Khoros Communities?

Khoros Communities is a brand community platform that allows organizations to host and manage peer-to-peer spaces for customers to find answers, develop expertise, and share experiences.

What is Khoros Communities used for?

Khoros Communities is a Community Management Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Engagement Management, Social Media Management and Helpdesk Management .

What are the top features of Khoros Communities?

Gamification, Dashboard and SEO are some of the top features of Khoros Communities.

Who uses Khoros Communities?

Khoros Communities is used by Computer Software, Information Technology And Services and Telecommunications among other industries.

What are Khoros Communities alternatives?

Vanilla Forums, InSided Community, ONEsite and Salesforce Community Cloud are popular alternatives for Khoros Communities.

Where is Khoros Communities located?

Khoros Communities is headquartered at 7300 Ranch Road 2222 Building 1 Austin, TX 78730-3204.

Popular Business Setting

for Khoros Communities

Top Industries

  • Computer Software
  • Information Technology and Services
  • Telecommunications

Popular in

  • Enterprise
  • Large Enterprise
  • Mid Market

Peers used Khoros Communities to Acquire customers and Enhance customer relationships

Peer and Expert Opinion on Features

for Khoros Communities

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Gamification

4.72/5

Read Reviews (23)
Dashboard

4.39/5

Read Reviews (11)
SEO

4.25/5

Read Reviews (8)
Feedback surveys

2.85/5

Read Reviews (7)
Personalization

3.27/5

Read Reviews (6)
FEATURES RATINGS AND REVIEWS
Gamification

4.72/5

Read Reviews (23)
Dashboard

4.39/5

Read Reviews (11)
SEO

4.25/5

Read Reviews (8)
Feedback surveys

2.85/5

Read Reviews (7)
Personalization

3.27/5

Read Reviews (6)

IT and Other Capabilities

for Khoros Communities

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.69/5

Read Reviews (28)
Data Import

4.44/5

Read Reviews (44)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.69/5

Read Reviews (28)
Data Import

4.44/5

Read Reviews (44)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Phone Support

4.64/5

Read Reviews (19)
24/7 Support

4.53/5

Read Reviews (200)
Email Support

4.45/5

Read Reviews (14)
Chat Support

4.20/5

Read Reviews (20)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Phone Support

4.64/5

Read Reviews (19)
24/7 Support

4.53/5

Read Reviews (200)
Email Support

4.45/5

Read Reviews (14)
Chat Support

4.20/5

Read Reviews (20)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Analytics

4.77/5

Read Reviews (65)
Custom Reports

4.37/5

Read Reviews (113)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Analytics

4.77/5

Read Reviews (65)
Custom Reports

4.37/5

Read Reviews (113)

Software Failure Risk Guidance

?

for Khoros Communities

Overall Risk Meter

Low Medium High

Top Failure Risks for Khoros Communities

Vendor Profile Details

Company Name

khoros

Company Website

https://khoros.com/

HQ Location

7300 Ranch Road 2222 Building 1 Austin, TX 78730-3204

Employees

11-50

Social

Financials

Series B