Real-World Case Studies and Customer Success Stories with Khoros Communities

Qlik used Khoros to relaunch and scale their online community. After migrating from Jive, Qlik grew its community from 58,000... to over 100,000 members in one year. Employee engagement in the community increased by 25%. Qlik saw a 70% year-over-year reduction in support cases. The Khoros platform helped Qlik improve customer experience and foster collaboration across teams.
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Microsoft used Khoros to build online communities for Power BI, Power Apps, and Microsoft Flow. Community activity grew by 600%... while support headcount stayed flat. Microsoft saved over $1 million each month in support costs. 90% of questions received a response within 48 hours. 75% of community content now comes from members, making it self-sustaining. Customer satisfaction and engagement increased across all communities.
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Khoros helped Sky handle a 500% spike in community posts during the COVID-19 pandemic. Sky used Khoros to build community... messaging, letting advisors address complex account-based queries. Engagement on Sky’s community more than doubled from 2019 to 2020, with new discussions up 128%, new answers up 119%, and badges up 617%. Customers who viewed answered content were 21% less likely to call, saving Sky over $150k per year. Sky’s community transfer rate was about one-third that of other digital properties.
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Microsoft used Khoros Communities to build online communities for Power BI, Power Apps, and Microsoft Flow. Their Power BI Community... grew by 600% while support headcount stayed flat. The community helped save millions of dollars in support costs and improved customer satisfaction. Now, 75% of content comes from members, making the community self-sustaining. Microsoft achieved a 90% response rate in 48 hours and a 65% solution rate. They save over $1 million in support costs each month.
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Hughesnet used Khoros to build a community for its satellite internet customers. The platform made it easy for users to... help each other and for staff to manage content. This led to fewer support tickets and lower costs. Hughesnet saw early ROI from better customer engagement. Support became faster and more efficient.
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Khoros Community helped Schneider Electric boost engagement and support for their global ecosystem. The company built a digital platform to... connect customers, partners, and experts. Their Khoros-powered community sees 20,000 unique visitors monthly. Experts solve up to 90% of posted problems, with responses in under 24 hours. Schneider Electric now saves customers time and increases partner engagement through collaborative support.
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Khoros Community helped Schneider Electric improve customer support and engagement. Schneider Electric used Khoros to build a digital platform for... collaboration and self-service. Their community saw 20,000 unique visitors each month. Experts solved up to 90% of problems posted in top forums. Response times stayed under 24 hours. Customers and partners saved time and engaged more with the brand.
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