Google Voice Overview

Google Voice provides one number for all phones, with features like voicemail, call screening, and free US long distance. It offers low international rates and SMS capabilities.

Use Cases

Customers recommend Call Recording, Conference Call Management, Communication Management, as the business use cases that they have been most satisfied with while using Google Voice.

Other use cases:

  • Helpdesk Management
  • Collaboration
  • Call Transcription
  • Engagement Management
  • Advertisement
  • Contact List Management
  • Digital Signature
See all use cases See less use cases

Business Priorities

Acquire Customers and Enter New Markets Internationally Or Locally are the most popular business priorities that customers and associates have achieved using Google Voice.

Other priorities:

  • Enhance Customer Relationships
  • Improve Internal Communications
  • Grow Market Share
  • Improve Digital And Social Presence
  • Launch New Products
  • Improve Brand Engagement
  • Build Brand Awareness
  • Increase Sales & Revenue
See all business priorities See less business priorities

Google Voice Use-Cases and Business Priorities: Customer Satisfaction Data

Google Voice works with different mediums / channels such as Phone Calls. Offline. Events etc.

Google Voice's features include Personalization, Recording, Voice Transcription, etc. and Google Voice support capabilities include Email Support, Chat Support, Phone Support, etc. also Google Voice analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Finally, the ability to sync devices and phone numbers, take calls inside gmail, customize rings and messages based on who is calling, record calls and save texts forever make Google Voice an integrated and integral central communications hub...." Peer review by Lucas H, Marketing Communications Manager, Transportation/Trucking/Railroad

Google Voice, Zapnito, Bettermode, Socialengine, Forj, etc., all belong to a category of solutions that help Community Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Google Voice

Top Industries

  • Hospital & Health Care
  • Education
  • Computer Software

Popular in

  • Small Business
  • Enterprise
  • Large Enterprise

Google Voice is popular in Hospital & Health Care, Education, and Computer Software and is widely used by Small Business, Enterprise, and Large Enterprise.

Comprehensive Insights on Google Voice Use Cases

What benefits does Google Voice offer for Call Recording?

What benefits does Google Voice offer for Conference Call Management?

What Are the key features of Google Voice for Communication Management?

What solutions does Google Voice provide for Helpdesk Management?

What Are the key features of Google Voice for Collaboration?

11 buyers and buying teams have used Cuspera to assess how well Google Voice solved their Community Management needs. Cuspera uses 2293 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Community Management needs.

Case Studies

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CASE STUDY SOMIN

SOMIN uses Gemini 2.5 Pro on Google Cloud to speed up marketing analysis and idea generation. The platform cuts campaign planning and creative analysis time from days to just 13 minutes. SOMIN now me...ets strict SLAs, delivering client analysis within 24 hours. Their AI delivers 3x more accurate clickthrough rate predictions. Time spent on campaign planning, pitching, and creative analysis is reduced by up to 12 times.

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CASE STUDY Vidio

Vidio uses Google Cloud to deliver a seamless OTT experience for over 45 million users in Indonesia. The platform leverages Google Kubernetes Engine, Pub/Sub, and Dataflow for effortless scaling duri...ng high-traffic events. Google Cloud's AI and machine learning improve content localization, enabling AI-generated subtitles for regional languages. Automated deployments boost developer productivity, while advanced fraud detection protects users. Vidio's data-driven approach enhances ad effectiveness and operational efficiency.

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CASE STUDY Shieldbase AI

Shieldbase AI uses Vertex AI and Model Garden on Vertex AI from Google Cloud to deploy and fine-tune AI models in minutes. The platform helps customers connect data sources and use AI for reporting, ...search, and workflow automation. Google Cloud reduces model deployment and fine-tuning from days or weeks to minutes, and AI inferences run in seconds. Internal search and report generation now take milliseconds, boosting business speed and performance. Shieldbase AI empowers a lean team to deliver customer AI projects quickly while controlling costs.

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CASE STUDY Edsy

Edsy uses Google Cloud to improve English education in Thailand. The company moved from multiple cloud providers to Google Cloud for better reliability and growth. With Cloud Run, Pub/Sub, BigQuery, ...and Gemini LLMs, Edsy now answers over 1 million student support requests daily. The unified cloud setup helps developers work faster and lets teachers focus more on students. AI tools help create new learning content quickly and give students better feedback.

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NA

CASE STUDY JS Bank

JS Bank used ChromeOS, Google Workspace, and Google Cloud to modernize its IT. The bank moved from a complex Microsoft setup to a unified Google ecosystem. This change cut the IT team needed for Chro...meOS by 40%. Daily support tickets dropped by 50%. JS Bank now has 90% standardization across endpoints. Security and employee productivity improved. The bank is now ready for more AI and innovation.

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CASE STUDY HubX

HubX used Hyperdisk ML from Google Cloud to speed up AI model loading. They cut pod startup times from 30 minutes to under 1 minute, a 30x improvement. GPU compute costs dropped by 20% and cost per i...mage fell by 45%. Users now get results in seconds, not minutes. HubX can scale quickly and serve large AI models reliably, supporting millions of users.

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Frequently Asked Questions(FAQ)

for Google Voice

What is Google Voice used for?

Google Voice is a Community Management Software mainly used by its customers to Acquire Customers and Enter New Markets Internationally Or Locally by Call Recording, Conference Call Management and Communication Management .

What are the top features of Google Voice?

Personalization, Recording and Voice transcription are some of the top features of Google Voice.

Who uses Google Voice?

Google Voice is used by Hospital & Health Care, Education and Computer Software among other industries.

What are Google Voice alternatives?

Zapnito, Bettermode, Socialengine and Forj are popular alternatives for Google Voice.

Where is Google Voice located?

Google Voice is headquartered at 1600 Amphitheatre Parkway, Mountain View, CA 94043, US.
lightning

Peers used Google Voice for call recording and conference call management

Google Voice Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.08/5 ★

Read Reviews (82)
Analytics

4.21/5 ★

Read Reviews (21)
Custom Reports

3.15/5 ★

Read Reviews (86)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.08/5 ★

Read Reviews (82)
Analytics

4.21/5 ★

Read Reviews (21)
Custom Reports

3.15/5 ★

Read Reviews (86)

Software Failure Risk Guidance

?

for Google Voice

Overall Risk Meter

Low Medium High

Top Failure Risks for Google Voice

Google LLC News

Partnership

Salesforce, Google enhance Agentforce 360 with Gemini AI

Salesforce and Google have expanded their partnership to integrate Google's Gemini AI models with Salesforce's Agentforce 360 platform. This integration enhances multimodal intelligence, hybrid reasoning, and process automation across enterprise sales and IT services. It also extends Salesforce's Gemini integration to Google Workspace applications, improving interoperability and workflow continuity. The collaboration supports open standards and includes joint efforts on contact center solutions and data federation.

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Partnership

JumpCloud and Google Workspace to Launch New Cloud Productivity Solution for Enterprises

JumpCloud and Google Workspace to Launch New Cloud Productivity Solution for Enterprises

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Product

Google releases improved AI video model Veo 3.1

Google has released Veo 3.1, an enhanced AI video model with improved audiovisual quality and prompt comprehension. The update includes new features for the AI filmmaking tool, Flow, such as granular editing control and the ability to add or remove objects in videos. Veo 3.1 will be integrated into Flow, the Gemini app, Vertex AI, and accessible via Gemini APIs.

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Product

Google Voice Search Now Powered By Speech-to-Retrieval (S2R)

Google has updated its Voice Search technology to use Speech-to-Retrieval (S2R), which processes spoken queries directly without converting them to text first. This advancement enhances search speed and accuracy by eliminating errors from the speech recognition phase. The S2R technology is now live and supports multiple languages, marking a significant shift in Google's approach to voice search.

Read more →

Google LLC Profile

Company Name

Google LLC

Company Website

https://about.google/

HQ Location

1600 Amphitheatre Parkway, Mountain View, CA 94043, US

Employees

10,001+

Social

Facebook Linkedin Twitter

Financials

SERIES A