Google Voice Overview
This is a summary of the comprehensive capabilities and benefits of Google Voice based on over 2293 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Google Voice, UniTel Voice, Dialpad Ai Voice, Plivo, RingCentral MVP, etc., all belong to a category of solutions that help Community Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Google Voice is right for your needs? Our Cuspera AI engine can evaluate how Google Voice fits your specific business needs, industry, and context. Get your personalized assessment report today.
Google Voice supports business activities such as:
- Call Recording
- Conference Call Management
- Communication Management
- Helpdesk Management
- Collaboration
Google Voice can help you with many business goals, such as Acquire Customers, Enter New Markets Internationally Or Locally, Enhance Customer Relationships, Improve Internal Communications, Grow Market Share, etc. It can help manage these activities if you use Phone Calls Offline Events etc. for these needs. As a solution, Google Voice's capabilities include Personalization, Recording, Voice Transcription, etc.
Google Voice Hospital & Health Care Vertical is its biggest customer base.
Reviews
"...After you set up a Google Voice account and have the app set up on your phone, make sure call recording is enabled: 1...." How to record a phone call on your Samsung Galaxy S10 in 3 different ways
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Google Voice solved their Community Management needs. Cuspera uses 2293 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Community Management needs.
Business Priorities
Acquire Customers and Enter New Markets Internationally Or Locally are the most popular business priorities peers achieved using Google Voice.
Use Cases
Peers recommend Call Recording , Conference Call Management , Communication Management , as the business use cases that they have been most satisfied while using Google Voice.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Call Recording with Phone Calls and Offline |
2.00/5 ★ |
"...After you set up a Google Voice account and have the app set up on your phone, make sure call recording is enabled: 1...." How to record a phone call on your Samsung Galaxy S10 in 3 different ways |
| Conference Call Management with Offline, Events, Trade Shows and Phone Calls |
4.13/5 ★ |
"...Next, you can easily add in other people to create a conference call as they call in...." Google Voice Conference Call Guide |
| Communication Management with Text SMS and Phone Calls |
3.38/5 ★ |
"...If you go to https://hangouts.google.com/, you can send text messages and make audio and video calls from the web...." Setup an Additional Phone Number on an Android Smartphone or iPhone |
| sending & publishing communications |
2.89/5 ★ |
"...I send text messages directly from the Chrome extension while I'm working...." Peer review by Lucas H, Marketing Communications Manager, Transportation/Trucking/Railroad |
| PEER EXPERIENCES | |
|---|---|
| Call Recording with Phone Calls and Offline |
2.00/5 ★ |
"...After you set up a Google Voice account and have the app set up on your phone, make sure call recording is enabled: 1...." How to record a phone call on your Samsung Galaxy S10 in 3 different ways |
|
| Conference Call Management with Offline, Events, Trade Shows and Phone Calls |
4.13/5 ★ |
"...Next, you can easily add in other people to create a conference call as they call in...." Google Voice Conference Call Guide |
|
| Communication Management with Text SMS and Phone Calls |
3.38/5 ★ |
"...If you go to https://hangouts.google.com/, you can send text messages and make audio and video calls from the web...." Setup an Additional Phone Number on an Android Smartphone or iPhone |
|
| sending & publishing communications |
3.38/5 ★ |
26+ more Business Use Cases
Our AI advisor, Wyz, harnessed 2293 insights from peers and experts to help you assess how these Google Voice use cases fit your Community Management needs.
Frequently Asked Questions(FAQ)
for Google Voice
What is Google Voice used for?
What are the top features of Google Voice?
Who uses Google Voice?
What are Google Voice alternatives?
Where is Google Voice located?
Popular Business Setting
for Google Voice
Top Industries
- Hospital & Health Care
- Education
- Computer Software
Popular in
- Small Business
- Enterprise
- Large Enterprise
Peers used Google Voice to Acquire customers and Enter new markets internationally or locally
Google Voice Alternatives
Peer and Expert Opinion on Features
for Google Voice
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (170) |
| Recording | Read Reviews (151) |
| Voice transcription | Read Reviews (62) |
| Alerts: popups & Notifications | Read Reviews (33) |
| SEO | Read Reviews (18) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (170) |
| Recording | Read Reviews (151) |
| Voice transcription | Read Reviews (62) |
| Alerts: popups & Notifications | Read Reviews (33) |
| SEO | Read Reviews (18) |
IT and Other Capabilities
for Google Voice
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (229) |
| Data Export | Read Reviews (212) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (229) |
| Data Export | Read Reviews (212) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (54) |
| Chat Support | Read Reviews (29) |
| Phone Support | Read Reviews (202) |
| 24/7 Support | Read Reviews (192) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (54) |
| Chat Support | Read Reviews (29) |
| Phone Support | Read Reviews (202) |
| 24/7 Support | Read Reviews (192) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (82) |
| Analytics | Read Reviews (21) |
| Custom Reports | Read Reviews (86) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (82) |
| Analytics | Read Reviews (21) |
| Custom Reports | Read Reviews (86) |
Software Failure Risk Guidance
?for Google Voice
Overall Risk Meter
Top Failure Risks for Google Voice
Vendor Profile Details
Company Name
Company Website
https://about.google/HQ Location
1600 Amphitheatre Parkway, Mountain View, CA 94043, US
Employees
10,001+
Social
Financials
SERIES A
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