Google Voice Overview

Google Voice provides one number for all phones, with features like voicemail, call screening, and free US long distance. It offers low international rates and SMS capabilities.

Use Cases

Customers recommend Call Recording, Conference Call Management, Communication Management, as the business use cases that they have been most satisfied with while using Google Voice.

Other use cases:

  • Helpdesk Management
  • Collaboration
  • Call Transcription
  • Engagement Management
  • Advertisement
  • Contact List Management
  • Digital Signature
See all use cases See less use cases

Business Priorities

Acquire Customers and Enter New Markets Internationally Or Locally are the most popular business priorities that customers and associates have achieved using Google Voice.

Other priorities:

  • Enhance Customer Relationships
  • Improve Internal Communications
  • Grow Market Share
  • Improve Digital And Social Presence
  • Launch New Products
  • Improve Brand Engagement
  • Build Brand Awareness
  • Increase Sales & Revenue
See all business priorities See less business priorities

Google Voice Use-Cases and Business Priorities: Customer Satisfaction Data

Google Voice works with different mediums / channels such as Phone Calls. Offline. Events etc.

Google Voice's features include Personalization, Recording, Voice Transcription, etc. and Google Voice support capabilities include Email Support, Chat Support, Phone Support, etc. also Google Voice analytics capabilities include Analytics, and Custom Reports.

Reviews

"...I send text messages directly from the Chrome extension while I'm working...." Peer review by Lucas H, Marketing Communications Manager, Transportation/Trucking/Railroad

Peer review evidence (same sources as the product rating summary)

"...It allows me to screen calls, do conference calls, and record calls as well...." Peer review by Kenneth J., Hospital & Health Care
"...And if you use it through the Google Hangouts portal, you can "face time" and conference call and share files...." Peer review by Beth Dash, Caption Editor, Contractor
"...I also like how Google Voice lets those who contact me for business send messages that go through Google instead of a private text message to my phone number...." Peer review by Joel McAfee, Producer, lilDRAGON

Google Voice, Zapnito, Bettermode, Socialengine, Forj, etc., all belong to a category of solutions that help Community Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Google Voice

Top Industries

  • Hospital & Health Care
  • Education
  • Computer Software

Popular in

  • Small Business
  • Enterprise
  • Large Enterprise

Google Voice is popular in Hospital & Health Care, Education, and Computer Software and is widely used by Small Business, Enterprise, and Large Enterprise.

Google Voice Customer wins, Customer success stories, Case studies

What Are the key features of Google Voice for Call Recording?

What makes Google Voice ideal for Conference Call Management?

How can Google Voice optimize your Communication Management Workflow?

How does Google Voice address your Helpdesk Management Challenges?

How efficiently Does Google Voice manage your Collaboration?

11 buyers and buying teams have used Cuspera to assess how well Google Voice solved their Community Management needs. Cuspera uses 2293 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Community Management needs.

 

Springshot - Aviation Software - Medium

Springshot says Google’s $10m Spirit deal could include its trade secrets

San Francisco, USA

Google won a $10 million bid for Spirit Airlines' data, which includes operational records potentially containing Springshot's proprietary information. Springshot objects, citing ownership of data ge...nerated by its software, and seeks a court review to exclude its intellectual property. The sale, contested by other parties, awaits court approval.

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Google Begins External TPU Sales, But Still Prioritizes Cutting-Edge ...

Google has started selling its TPU systems externally, delivering them to customer data centers and recognizing revenue for the first time. The company prioritizes AGI development while expanding TPU... installations at customer sites. Google's TPU strategy involves balancing internal and external sales to support AGI research and cloud services.

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Samsung Messages App is Being Discontinued In Favor of Google Messages ...

Samsung will discontinue its Messages app on Galaxy phones in July 2026, urging users to switch to Google Messages. Google Messages offers end-to-end encryption, AI-powered scam detection, and multi-...device connectivity. The transition impacts Galaxy devices running Android 12 or newer, with Google Messages becoming the default SMS app.

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Globo - Media Production - Very Large

Rio de Janeiro, Brazil

Globo used Google Cloud to modernize its media production. Cloud migration enabled Globo to run complex projects at lower costs and decentralize operations. The company hosted over 50 live events in ...2021 using cloud-based Live Production. Automation with Vision AI and Video AI streamlined metadata extraction and reduced manual work. Security and scalability improved, letting Globo handle more productions with fewer resources.

Read more →
 

Carousell - Retail - Medium

Singapore, Singapore

Carousell used Google Cloud's Gemini and Vertex AI to boost seller listings by 20%. The new AI-driven "List with AI" feature cut median listing time to under two minutes. Migrating to C3D Compute Eng...ine eliminated on-call workload for compute clusters and reduced costs by 10%. Carousell automated 90% of translation needs with Gemini API, removing subscription costs. AI-powered tools also streamlined HR queries, freeing staff for higher-value work.

Read more →
 

Vidio - Entertainment - Large

Jakarta, Indonesia

Vidio uses Google Cloud to deliver a seamless OTT video experience to over 45 million users in Indonesia. The platform leverages Google Kubernetes Engine for effortless scaling during high-traffic ev...ents, handling up to 500,000 requests per second. Google Cloud's AI and ML tools enable advanced content localization, including AI-generated subtitles for regional languages, and improve fraud detection. Vidio also uses machine learning for personalized content recommendations and ad targeting, boosting engagement and operational efficiency. Automated deployments and data-driven insights help Vidio innovate and serve a linguistically diverse audience.

Read more →

Frequently Asked Questions (FAQ)

What buyers ask before choosing Google Voice

What is Google Voice used for?

Google Voice is a Community Management Software mainly used by its customers to Acquire Customers and Enter New Markets Internationally Or Locally by Call Recording, Conference Call Management and Communication Management .

What are the top features of Google Voice?

Personalization, Recording and Voice transcription are some of the top features of Google Voice.

Who uses Google Voice?

Google Voice is used by Hospital & Health Care, Education and Computer Software among other industries.

What are Google Voice alternatives?

Zapnito, Bettermode, Socialengine and Forj are popular alternatives for Google Voice.

Where is Google Voice located?

Google Voice is headquartered at 1600 Amphitheatre Parkway, Mountain View, CA 94043, US.
lightning

Peers used Google Voice for call recording and conference call management

Google Voice Competitors

Google Voice Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.08/5 ★

Read Reviews (82)
Analytics

4.21/5 ★

Read Reviews (21)
Custom Reports

3.15/5 ★

Read Reviews (86)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.08/5 ★

Read Reviews (82)
Analytics

4.21/5 ★

Read Reviews (21)
Custom Reports

3.15/5 ★

Read Reviews (86)

Google Voice Integrations

Google Voice integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import

2.32/5 ★

Read Reviews (229)
Data Export

2.17/5 ★

Read Reviews (212)

Few API Integrations for Google Voice

FireText

4.0 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Proof

4.59 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Lucidchart

4.52 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Notion

4.58 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

KONNEKTIVE CRM

4.0 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

?

for Google Voice

Overall Risk Meter

Low Medium High

Top Failure Risks for Google Voice

Google LLC News

Partnership

Nvidia, Google and Emerald AI launch flexible data center consortium

Nvidia, Google, and Emerald AI have formed the AI Energy Management Alliance to promote flexible data centers. This consortium aims to develop best practices for reducing power draw during grid strain and standardize metrics for power optimization. Google contributes demand response technologies, while Nvidia and Emerald AI collaborate on a power-flexible AI data center in Virginia.

Read more →
Partnership

Accenture and Google Cloud Deepen Partnership with Formation of New Accenture Gemini Enterprise Business Group - Accenture

Accenture and Google Cloud have launched the Accenture Gemini Enterprise Business Group to enhance AI-driven business transformation. This joint venture aims to scale AI deployment for enterprises, leveraging Accenture's expertise and Google Cloud's AI capabilities. The group will focus on increasing Gemini Enterprise adoption and building industry-specific solutions.

Read more →
Product

Google issues urgent Chrome update as users told to restart their web browsers immediately

Google has released an urgent update for its Chrome browser to address multiple security vulnerabilities, including a critical zero-day flaw that allows remote code execution. The update, version 152.0.7977.82/.83, is crucial for user security and is rolling out for Windows, Mac, and Linux. Users are advised to restart their browsers to apply the update.

Read more →
Product

Google debuts Gemini 3.8 Flash and a new cybersecurity model

Google has launched Gemini 3.8 Flash, enhancing coding and reasoning capabilities, and Gemini 3.8 Flash Cyber, focusing on vulnerability discovery and automated software patching. The models show improved performance on benchmarks like DeepSWE v1.1 and Terminal-bench 2.1. Gemini 3.8 Flash is available through various Google platforms, while access to the cybersecurity model is restricted to select users.

Read more →

Google LLC Profile

Company Name

Google LLC

Company Website

https://about.google/

HQ Location

1600 Amphitheatre Parkway, Mountain View, CA 94043, US

Employees

10,001+

Social

Facebook Linkedin Twitter

Financials

SERIES A