Google Voice Overview

Google Voice provides one number for all phones, with features like voicemail, call screening, and free US long distance. It offers low international rates and SMS capabilities.

Use Cases

Customers recommend Call Recording, Conference Call Management, Communication Management, as the business use cases that they have been most satisfied with while using Google Voice.

Other use cases:

  • Helpdesk Management
  • Collaboration
  • Call Transcription
  • Engagement Management
  • Advertisement
  • Contact List Management
  • Digital Signature
See all use cases See less use cases

Business Priorities

Acquire Customers and Enter New Markets Internationally Or Locally are the most popular business priorities that customers and associates have achieved using Google Voice.

Other priorities:

  • Enhance Customer Relationships
  • Improve Internal Communications
  • Grow Market Share
  • Improve Digital And Social Presence
  • Launch New Products
  • Improve Brand Engagement
  • Build Brand Awareness
  • Increase Sales & Revenue
See all business priorities See less business priorities

Google Voice Use-Cases and Business Priorities: Customer Satisfaction Data

Google Voice works with different mediums / channels such as Phone Calls. Offline. Events etc.

Google Voice's features include Personalization, Recording, Voice Transcription, etc. and Google Voice support capabilities include Email Support, Chat Support, Phone Support, etc. also Google Voice analytics capabilities include Analytics, and Custom Reports.

Reviews

"...The transcription service is beneficial in documenting and recording calls...." Peer review by User

Google Voice, Zapnito, Bettermode, Socialengine, Forj, etc., all belong to a category of solutions that help Community Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Google Voice

Top Industries

  • Hospital & Health Care
  • Education
  • Computer Software

Popular in

  • Small Business
  • Enterprise
  • Large Enterprise

Google Voice is popular in Hospital & Health Care, Education, and Computer Software and is widely used by Small Business, Enterprise, and Large Enterprise.

Google Voice Customer wins, Customer success stories, Case studies

What makes Google Voice ideal for Call Recording?

What benefits does Google Voice offer for Conference Call Management?

What Are the key features of Google Voice for Communication Management?

What makes Google Voice ideal for Helpdesk Management?

How does Google Voice facilitate Collaboration?

11 buyers and buying teams have used Cuspera to assess how well Google Voice solved their Community Management needs. Cuspera uses 2293 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Community Management needs.

 

NightCafe Studio Leverages Google Cloud to Power AI Art Creation for 25 Million Users with a Four - Person Team

NightCafe Studio uses Google Cloud's managed services like Firebase, Cloud Run, and Vertex AI to support its AI art platform for 25 million users. This case study highlights how NightCafe, with a tea...m of four, efficiently manages vast data and processes, focusing on innovation rather than infrastructure. Google Cloud's infrastructure underpins NightCafe's scalable and reliable service.

Read more →
 

Transportation awards Google major contract after OneGov deal

The Department of Transportation awarded Google a five-year contract worth up to $89 million for its Workspace software suite. This deal, facilitated by Google's OneGov agreement with the General Ser...vices Administration, offers significant discounts and includes cloud-native apps and AI tools. The contract marks a significant win for Google in the government sector, traditionally dominated by Microsoft's 365 suite.

Read more →
 

Google to provide Gemini AI tools to US govt

Google will provide its Gemini AI tools to US federal agencies nearly free of charge. The "Gemini for Government" suite aims to accelerate AI adoption across the US government, offering services like... video and image generation, and digital agents. This initiative builds on a previous agreement for Google Workspace, enhancing operational transformation for federal agencies.

Read more →

Vidio - Entertainment

Vidio uses Google Cloud to deliver a seamless OTT experience for over 45 million users in Indonesia. The platform leverages Google Kubernetes Engine, Pub/Sub, and Dataflow for effortless scaling duri...ng high-traffic events. Google Cloud's AI and machine learning improve content localization, enabling AI-generated subtitles for regional languages. Automated deployments boost developer productivity, while advanced fraud detection protects users. Vidio's data-driven approach enhances ad effectiveness and operational efficiency.

Read more →

SOMIN - Information Technology And Services

SOMIN uses Gemini 2.5 Pro on Google Cloud to speed up marketing analysis and idea generation. The platform cuts campaign planning and creative analysis time from days to just 13 minutes. SOMIN now me...ets strict SLAs, delivering client analysis within 24 hours. Their AI delivers 3x more accurate clickthrough rate predictions. Time spent on campaign planning, pitching, and creative analysis is reduced by up to 12 times.

Read more →

Shieldbase AI - Information Technology And Services

Shieldbase AI uses Vertex AI and Model Garden on Vertex AI from Google Cloud to deploy and fine-tune AI models in minutes. The platform helps customers connect data sources and use AI for reporting, ...search, and workflow automation. Google Cloud reduces model deployment and fine-tuning from days or weeks to minutes, and AI inferences run in seconds. Internal search and report generation now take milliseconds, boosting business speed and performance. Shieldbase AI empowers a lean team to deliver customer AI projects quickly while controlling costs.

Read more →

Frequently Asked Questions(FAQ)

for Google Voice

What is Google Voice used for?

Google Voice is a Community Management Software mainly used by its customers to Acquire Customers and Enter New Markets Internationally Or Locally by Call Recording, Conference Call Management and Communication Management .

What are the top features of Google Voice?

Personalization, Recording and Voice transcription are some of the top features of Google Voice.

Who uses Google Voice?

Google Voice is used by Hospital & Health Care, Education and Computer Software among other industries.

What are Google Voice alternatives?

Zapnito, Bettermode, Socialengine and Forj are popular alternatives for Google Voice.

Where is Google Voice located?

Google Voice is headquartered at 1600 Amphitheatre Parkway, Mountain View, CA 94043, US.
lightning

Peers used Google Voice for call recording and conference call management

Google Voice Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.08/5 ★

Read Reviews (82)
Analytics

4.21/5 ★

Read Reviews (21)
Custom Reports

3.15/5 ★

Read Reviews (86)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.08/5 ★

Read Reviews (82)
Analytics

4.21/5 ★

Read Reviews (21)
Custom Reports

3.15/5 ★

Read Reviews (86)

Google Voice Integrations

Google Voice integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import

2.32/5 ★

Read Reviews (229)
Data Export

2.17/5 ★

Read Reviews (212)

Few API Integrations for Google Voice

Tremendous

4.32 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Lessonly

4.65 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Viber

4.33 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Tubular

4.84 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

KONNEKTIVE CRM

4.0 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

?

for Google Voice

Overall Risk Meter

Low Medium High

Top Failure Risks for Google Voice

Google LLC News

Partnership

Discovery launches Vitality AI in collaboration with Google

Discovery and Google have launched Vitality AI, integrating Google Cloud's AI and data analytics with Discovery's health datasets. This platform aims to enhance personalized, preventative healthcare globally, building on Discovery Health's existing Personal Health Pathways. The collaboration promises to improve health outcomes and extend life expectancy, marking a significant advancement in health tech.

Read more →
Executive

Aditya Swamy named Managing Director, Google Play

Aditya Swamy has been promoted to Managing Director of Google Play. Previously, he was the Regional Director for Google Play in India, Southeast Asia, Australia, and New Zealand. Swamy will focus on working with developers, startups, and investors to boost the app economy and enhance the digital ecosystem in the region.

Read more →
Financial

Google Q3 Report: AI Mode, AI Overviews Lift Total Search Usage

Google's Q3 report highlights the impact of AI Mode and AI Overviews on search usage, with significant growth in queries and revenue. CEO Sundar Pichai noted AI-driven expansion, with AI Mode reaching 75 million daily users and driving query growth. Alphabet's revenue hit $102.3 billion, with "Google Search & other" contributing $56.6 billion. Google plans further AI integration, including the upcoming release of Gemini 3 and increased capex for AI infrastructure.

Read more →
Product

Google AdSense Adds Confirmed Click Status Breakdown To Reports

Google AdSense has introduced a "Confirmed Click status breakdown" feature in its reports. This new option helps users identify unintended clicks on ads by requiring users to confirm their intent to visit an advertiser's page. The feature is available for reports from June 27, 2025, onwards.

Read more →

Google LLC Profile

Company Name

Google LLC

Company Website

https://about.google/

HQ Location

1600 Amphitheatre Parkway, Mountain View, CA 94043, US

Employees

10,001+

Social

Facebook Linkedin Twitter

Financials

SERIES A