Google Voice Overview

This is a summary of the comprehensive capabilities and benefits of Google Voice based on over 2293 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

Google Voice, UniTel Voice, Dialpad Ai Voice, Plivo, RingCentral MVP, etc., all belong to a category of solutions that help Community Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Do you need to check if Google Voice is right for your needs? Our Cuspera AI engine can evaluate how Google Voice fits your specific business needs, industry, and context. Get your personalized assessment report today.

Google Voice supports business activities such as:

  • Call Recording
  • Conference Call Management
  • Communication Management
  • Helpdesk Management
  • Collaboration

Google Voice can help you with many business goals, such as Acquire Customers, Enter New Markets Internationally Or Locally, Enhance Customer Relationships, Improve Internal Communications, Grow Market Share, etc. It can help manage these activities if you use Phone Calls Offline Events etc. for these needs. As a solution, Google Voice's capabilities include Personalization, Recording, Voice Transcription, etc.

Google Voice Hospital & Health Care Vertical is its biggest customer base.

Reviews

"...Google Voice also lets you record calls, switch between calls and do conference calls...." Setup an Additional Phone Number on an Android Smartphone or iPhone

Cuspera Reviews

11 buyers and buying teams have used Cuspera to assess how well Google Voice solved their Community Management needs. Cuspera uses 2293 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Community Management needs.

Business Priorities

Acquire Customers and Enter New Markets Internationally Or Locally are the most popular business priorities peers achieved using Google Voice.

Other priorities:

  • Enhance Customer Relationships
  • Improve Internal Communications
  • Grow Market Share
  • Improve Digital And Social Presence
  • Launch New Products
  • Improve Brand Engagement
  • Build Brand Awareness
  • Increase Sales & Revenue
See all business priorities See less business priorities

Use Cases

Peers recommend Call Recording , Conference Call Management , Communication Management , as the business use cases that they have been most satisfied while using Google Voice.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Call Recording with Phone Calls and Offline

2.00/5

Read Reviews (58)

"...Google Voice also lets you record calls, switch between calls and do conference calls...." Setup an Additional Phone Number on an Android Smartphone or iPhone
Conference Call Management with Offline, Events, Trade Shows and Phone Calls

4.13/5

Read Reviews (56)

"...And if you use it through the Google Hangouts portal, you can "face time" and conference call and share files...."
Communication Management with Text SMS and Phone Calls

3.38/5

Read Reviews (54)

"...Although Google Voice supports receiving text messages from anywhere in the world, it only allows sending text messages to phone numbers in the US and Canada...." Google Fi adds visual voicemail to iOS app
sending & publishing communications

2.89/5

Read Reviews (36)

"...I also like how Google Voice lets those who contact me for business send messages that go through Google instead of a private text message to my phone number...."
PEER EXPERIENCES
Call Recording with Phone Calls and Offline

2.00/5

Read Reviews (58)

"...Google Voice also lets you record calls, switch between calls and do conference calls...." Setup an Additional Phone Number on an Android Smartphone or iPhone
Conference Call Management with Offline, Events, Trade Shows and Phone Calls

4.13/5

Read Reviews (56)

"...And if you use it through the Google Hangouts portal, you can "face time" and conference call and share files...." Peer review by Beth Dash, Caption Editor, Contractor
Communication Management with Text SMS and Phone Calls

3.38/5

Read Reviews (54)

"...Although Google Voice supports receiving text messages from anywhere in the world, it only allows sending text messages to phone numbers in the US and Canada...." Google Fi adds visual voicemail to iOS app
sending & publishing communications

3.38/5

Read Reviews (36)

26+ more Business Use Cases

Our AI advisor, Wyz, harnessed 2293 insights from peers and experts to help you assess how these Google Voice use cases fit your Community Management needs.

Frequently Asked Questions(FAQ)

for Google Voice

What is Google Voice used for?

Google Voice is a Community Management Software mainly used by its customers to Acquire Customers and Enter New Markets Internationally Or Locally by Call Recording, Conference Call Management and Communication Management .

What are the top features of Google Voice?

Personalization, Recording and Voice transcription are some of the top features of Google Voice.

Who uses Google Voice?

Google Voice is used by Hospital & Health Care, Education and Computer Software among other industries.

What are Google Voice alternatives?

UniTel Voice, Dialpad Ai Voice, Plivo and RingCentral MVP are popular alternatives for Google Voice.

Where is Google Voice located?

Google Voice is headquartered at 1600 Amphitheatre Parkway, Mountain View, CA 94043, US.

Popular Business Setting

for Google Voice

Top Industries

  • Hospital & Health Care
  • Education
  • Computer Software

Popular in

  • Small Business
  • Enterprise
  • Large Enterprise

Peers used Google Voice to Acquire customers and Enter new markets internationally or locally

Peer and Expert Opinion on Features

for Google Voice

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Personalization

4.33/5

Read Reviews (170)
Recording

2.28/5

Read Reviews (151)
Voice transcription

3.03/5

Read Reviews (62)
Alerts: popups & Notifications

1.41/5

Read Reviews (33)
SEO

3.60/5

Read Reviews (18)
FEATURES RATINGS AND REVIEWS
Personalization

4.33/5

Read Reviews (170)
Recording

2.28/5

Read Reviews (151)
Voice transcription

3.03/5

Read Reviews (62)
Alerts: popups & Notifications

1.41/5

Read Reviews (33)
SEO

3.60/5

Read Reviews (18)

IT and Other Capabilities

for Google Voice

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

2.32/5

Read Reviews (229)
Data Export

2.17/5

Read Reviews (212)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

2.32/5

Read Reviews (229)
Data Export

2.17/5

Read Reviews (212)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Email Support

4.15/5

Read Reviews (54)
Chat Support

3.91/5

Read Reviews (29)
Phone Support

3.69/5

Read Reviews (202)
24/7 Support

2.81/5

Read Reviews (192)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Email Support

4.15/5

Read Reviews (54)
Chat Support

3.91/5

Read Reviews (29)
Phone Support

3.69/5

Read Reviews (202)
24/7 Support

2.81/5

Read Reviews (192)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.08/5

Read Reviews (82)
Analytics

4.21/5

Read Reviews (21)
Custom Reports

3.15/5

Read Reviews (86)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.08/5

Read Reviews (82)
Analytics

4.21/5

Read Reviews (21)
Custom Reports

3.15/5

Read Reviews (86)

Software Failure Risk Guidance

?

for Google Voice

Overall Risk Meter

Low Medium High

Top Failure Risks for Google Voice

Vendor Profile Details

Company Name

Google

Company Website

https://about.google/

HQ Location

1600 Amphitheatre Parkway, Mountain View, CA 94043, US

Employees

10,001+

Social

Financials

SERIES A