Overview: Forj and Google Voice as Community Management Category solutions.

Forj and Google Voice are both community management solutions with distinct strengths. Forj excels in engagement management and community building through diverse channels, catering mostly to large enterprises in IT and non-profit sectors. It focuses on increasing sales and enhancing customer relationships with robust security and reporting features. Google Voice, with strong capabilities in call management and communication, serves a wider range of industries including healthcare and education. It supports international market expansion and customer acquisition, offering extensive AI-powered integration features. Businesses should choose based on their need for engagement or communication focus.

Forj: Forj provides professional networks a modern membership platform with engaging features. Growth is driven by robust community tools.

Google Voice: Google Voice provides one number for all phones, with features like voicemail, call screening, and free US long distance. It offers low international rates and SMS capabilities.

Forj and Google Voice: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

Forj supports engagement management and effective communication management, aligning with users who need to engage and follow-up effectively. read more →

Google Voice facilitates sales call management and communication, which is ideal for users needing robust call handling features. read more →

Business Goals

Forj aids in increasing sales and revenue, making it appealing to those looking to strengthen customer relationships and establish thought leadership. read more →

Google Voice supports businesses in acquiring customers and entering new markets, with a focus on enhancing customer interactions. read more →

Core Features

Forj offers comprehensive security and privacy along with custom reports and analytics, tailored for enterprises valuing detailed insights and secure data handling. read more →

Google Voice provides AI features and extensive integration, meeting the needs of users seeking advanced call-related analytics and compliance. read more →

Vendor Support

Forj provides 24/7 support, prioritizing users who prefer real-time assistance across various communication platforms. read more →

Google Voice offers strong phone and email support, reflecting a preference for immediate and diverse customer support channels. read more →

Segments and Industries

Forj is predominantly used by large enterprises in IT and non-profit industries, indicating its strength in managing large-scale community interactions. read more →

Google Voice is favored in healthcare, education, and numerous other industries, showcasing its adaptability to varied business sectors. read more →

Operational Alignment

Forj aligns with operational needs of large enterprises, emphasizing engagement through mobile and email platforms. read more →

Google Voice fits well in operations needing intricate call management and communication, tailored for both large enterprises and small businesses. read more →