Conversational Intelligence Customer wins | Real Customer Results Across Industries 2026

Floatbot. AI deployed a GenAI-powered Voice-Based Real-Time AI Agent Assist for STARTEL Corporation. The solution automated customer support and created...custom quotes for service requests and repairs. Integration with STARTEL's CRM and ticketing systems improved efficiency and personalized customer interactions. The project was completed in 15 weeks. STARTEL is a contact center software provider with over 200 BPO customers.
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Voiceflow helped Trilogy automate 70% of customer support for 90 products. Trilogy faced challenges with 24/7 support and siloed chatbots.... They built Atlas Core, an AI agent, to scale support and triage tickets using a knowledge base. In 12 weeks, AI resolved 59% of tickets, rising to 70%. Trilogy cut support hours by 57% and improved customer trust with transparent AI answers.
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Article Forge tested its AI content generator against human writers for Google rankings. Both Article Forge and human-written articles ranked... for 8 out of 10 keywords. The AI-generated content matched human content in ranking trends and top 5 Google positions. No extra SEO or link building was used. Google treated Article Forge content as equal quality to human-written content.
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Arria NLG helps EY automate a large percentage of their reports. This lets EY analysts focus on non-repetitive work. Arria’s... Excel add-in gives fast, detailed narratives from company data. The tool reduces report writing time and boosts internal efficiency. Out-of-the-box NLG narratives help finance professionals with no coding experience.
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ServisBOT's conversational AI platform helped WorldRemit automate 60% of live chat interactions during the COVID-19 pandemic. The digital assistant handled... 140,000 monthly interactions, diverting 60% of queries away from live agents and engaging 30% of all support page visitors. The solution launched in just two weeks, improving customer support efficiency and enabling self-service for common queries. WorldRemit reduced pressure on its support team and enhanced digital customer experience.
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KBC Bank used Personetics' Engage solution to improve its mobile app. The bank wanted to boost customer engagement and satisfaction.... Personetics' AI-powered insights and budgeting advice helped users manage their money better. KBC saw higher opt-in rates and session use than industry averages. Customer satisfaction reached 95%.
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Glia Voice AI helped Service 1st Federal Credit Union boost loan dollars by 21% from its digital center. The credit union... used Glia Virtual Assistants to answer 100% of calls, with 37% fully handled by AI. This led to a 96% drop in call abandonment and a 91% cut in wait times. Service 1st saved 69 agent hours per week, letting staff focus on loan growth and member service. The unified Glia platform improved both agent and member experiences.
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Gallabox helped PropLeaf Realty Tech boost their customer connect ratio by 25%. Before Gallabox, they struggled to track responses and... respond quickly on WhatsApp. With WhatsApp chatbots and a shared team inbox, they now reply instantly and never miss a lead. Automated reminders improved customer inspection rates. Chatbots handle night-time queries, reducing wait times and follow-ups.
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SUPA helped a mobile app design company grow its interface database 16 times in 3 months. The company needed to... classify mobile app screens into 117 categories to train its AI model. SUPA used its trained workforce and platform to classify the images with 90% accuracy. This freed the client's team to focus on AI innovation. The project removed bottlenecks and sped up database growth.
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Spotler helped Kempinski Hotels improve their email marketing with a custom welcome journey. Kempinski wanted a more tailored approach to... email, moving away from sending new subscribers straight to newsletters. With Spotler, they redesigned their email flow and updated the look and feel. The new welcome journey led to an 84% satisfaction rate. Kempinski gained more confidence in their marketing automations.
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Engageware helped NetUno reach a 90% resolution rate. NetUno also cut call center volume by half. The solution improved customer... service efficiency. Engageware's platform enabled faster problem solving. NetUno saw big gains in support operations.
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Relish AI chatbot helped Probiotic Maker, a Shopify health store, boost engagement and sales. The brand used Relish AI to... automate live-chat support and answer customer questions fast. This led to a 30% increase in sales and a 30-50% drop in support tickets. Email subscribers grew by 30%. The chatbot made customer service faster and improved the shopping experience.
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AX Semantics helped Mytheresa automate content creation for their luxury e-commerce site. Mytheresa used automated category descriptions to improve SEO... and speed up content writing. The solution increased primary keyword visibility by 80%. Google rankings improved by up to 20 positions in six months. Content automation made processes faster and more cost-efficient while keeping quality high.
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Dragon Medical Network Edition helped The Ottawa Hospital cut transcription costs by $7 million. The hospital now creates 37,000 documents... per month, up from 3,000. Documentation is available two weeks faster and is more accurate. The hospital expects $11 million in savings over five years. Patient care and safety improved with faster, thorough records.
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