Conversational Intelligence Customer wins | Real Customer Results Across Industries 2026

Glia Interaction Platform helped Expedition Credit Union unify phone and digital support. The credit union needed to eliminate siloed channels... and deliver seamless member experiences. With Glia, members can switch between chat, voice, and video without starting over. Staff training became easier with one platform. After implementing Glia, Expedition completed a digital banking conversion and doubled monthly interactions.
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Engageware Customer Self-Service helped Staley Credit Union give members answers fast, even outside business hours. The solution was live on... their website in less than 30 days. Staley Credit Union needed a tool to let members help themselves. Engageware handled most of the setup and content work. The staff at Engageware gave quick, friendly support. Staley Credit Union found Engageware delivered exactly what was promised.
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Personetics partnered with Banco BPI to launch Pulsoo, an open-banking app for SMEs in Portugal. Pulsoo uses Personetics' AI-based engagement... platform to give small business owners a full view of their finances and help manage cash flow. The app also supports payments, taxes, insurance, and HR tasks. Banco BPI chose Personetics for its ability to deliver hyper-personalized insights and fast development, launching Pulsoo in under six months. The solution aims to simplify banking and drive SME growth.
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Arria NLG helps EY automate a large percentage of their reports. This lets EY analysts focus on non-repetitive work. Arria’s... Excel add-in gives fast, detailed narratives from company data. The tool reduces report writing time and boosts internal efficiency. Out-of-the-box NLG narratives help finance professionals with no coding experience.
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ServisBOT's conversational AI platform helped WorldRemit automate 60% of live chat interactions during the COVID-19 pandemic. The digital assistant handled... 140,000 monthly interactions, diverting 60% of queries away from live agents and engaging 30% of all support page visitors. The solution launched in just two weeks, improving customer support efficiency and enabling self-service for common queries. WorldRemit reduced pressure on its support team and enhanced digital customer experience.
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Voiceflow helped Trilogy automate 70% of customer support for 90 products. Trilogy faced challenges with 24/7 support and siloed chatbots.... They built Atlas Core, an AI agent, to scale support and triage tickets using a knowledge base. In 12 weeks, AI resolved 59% of tickets, rising to 70%. Trilogy cut support hours by 57% and improved customer trust with transparent AI answers.
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Article Forge tested its AI content generator against human freelance writers. Readers compared articles from Article Forge and freelancers on... quality, readability, and accuracy. Article Forge articles were rated better 221.28% more often than 1-star human-written content and 95.08% more often than 2-star content. Article Forge costs $0.02 per 100 words, much less than human writers. Article Forge also delivers content in about 60 seconds, much faster than freelancers.
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Gallabox helped PropLeaf Realty Tech boost their customer connect ratio by 25%. Before Gallabox, they struggled to track responses and... respond quickly on WhatsApp. With WhatsApp chatbots and a shared team inbox, they now reply instantly and never miss a lead. Automated reminders improved customer inspection rates. Chatbots handle night-time queries, reducing wait times and follow-ups.
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Floatbot's Conversational AI Chatbot helped the Ministry of Cabinet Affairs (MOCA) automate core HR services. MOCA faced delays and staff... frustration due to manual HR processes like onboarding and leave approvals. Floatbot deployed a secure chatbot on WhatsApp and Web. This improved operational efficiency and transformed MOCA's HR function. The solution made HR tasks faster and easier for staff.
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SUPA helped a mobile app design company grow its interface database 16 times in 3 months. The company needed to... classify mobile app screens into 117 categories to train its AI model. SUPA used its trained workforce and platform to classify the images with 90% accuracy. This freed the client's team to focus on AI innovation. The project removed bottlenecks and sped up database growth.
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Amerityre Corporation uses SpotlerCRM to improve customer management. This helps them achieve excellence in the tyre industry. The case study... highlights their innovation efforts.
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Relish AI chatbot helped Probiotic Maker, a Shopify health store, boost engagement and sales. The brand used Relish AI to... automate live-chat support and answer customer questions fast. This led to a 30% increase in sales and a 30-50% drop in support tickets. Email subscribers grew by 30%. The chatbot made customer service faster and improved the shopping experience.
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AX Semantics helped Mytheresa automate content creation for their luxury e-commerce site. Mytheresa used automated category descriptions to improve SEO... and speed up content writing. The solution increased primary keyword visibility by 80%. Google rankings improved by up to 20 positions in six months. Content automation made processes faster and more cost-efficient while keeping quality high.
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Dragon Medical Network Edition helped The Ottawa Hospital cut transcription costs by $7 million. The hospital now creates 37,000 documents... per month, up from 3,000. Documentation is available two weeks faster and is more accurate. The hospital expects $11 million in savings over five years. Patient care and safety improved with faster, thorough records.
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