Contact Center Software Customer wins | Real Customer Results Across Industries 2026

CallHippo helped FC Training increase their call pickup rates by 30%. FC Training used CallHippo's business phone system to improve... communication. The solution made it easier for them to reach more people. As a result, they saw a big jump in answered calls. This helped FC Training connect better with their customers.
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Everise faced a big increase in customer inquiries because of the 2020 U. S. government Covid-19 stimulus checks. They needed...to scale their customer support and keep compliance while agents worked from home. Everise used the Tetherfi Edge AI solution to solve these problems. The solution helped them follow clean desk policies and stay compliant without bothering agents. It also allowed for quick setup, saving costs, and kept customer service fast and secure during the lockdown.
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Calabrio Workforce Management helped N-Allo manage complex, multilingual customer contact operations across five locations. N-Allo needed a flexible solution to... handle planning for hundreds of advisors serving banks, energy, and logistics clients. Their old workforce management tool was too rigid for their dynamic needs. Calabrio's platform enabled better scheduling and resource allocation. This improved service quality and future-proofed N-Allo's operations.
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Calabrio Workforce Management helped N-Allo manage complex, multilingual customer contact operations across five locations. N-Allo needed a flexible solution to... handle planning for hundreds of advisors serving banks, energy, and logistics clients. Their old workforce management tool was too rigid for their dynamic needs. Calabrio's platform enabled better scheduling and resource allocation. This improved service quality and future-proofed N-Allo's operations.
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CallShaper helped Telepoint Group scale call center operations fast. The platform let them add or remove agents quickly, with per-seat... daily billing. Built-in compliance features handled time zones and caller ID rules. Telepoint launched campaigns in hours, not days. Supervisors and agents found the software easy to use. Downtime dropped thanks to flexible billing and strong support.
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3CX unified communications helped Vesper Road and Morris Lane NHS Surgeries in Leeds connect two locations with one phone system. The surgeries needed... to comply with legal call recording and reduce costs from their old system. 3CX provided softphones, mobile clients, and automatic call recording, making staff more responsive and improving patient service. The new system made it easy to transfer calls, manage opening hours, and access call reports. The surgeries saved 18% on costs and improved patient experience by unifying their communications.
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CloudTalk helped Hiredly cut their deal cycles from 2 months to 2 weeks. Hiredly used CloudTalk's AI business phone system... to speed up their sales process. Features like call flow designer, call menus, and analytics supported their team. The solution improved efficiency and reduced manual work. Hiredly closed deals faster with CloudTalk.
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Second Harvest Heartland improved its call center with ServiceNow and 3CLogic. They now return calls 74% faster. In the first... month, they handled almost 2,000 calls. By month three, they supported over 8,000 neighbors. The new system helps them provide better support in seven languages.
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Knowlarity’s Virtual Number Solution helped a leading chain of dermatology clinics in India. The clinics faced problems with manual data... entry and lacked integrated call routing. Knowlarity’s cloud-based solution automated call management for over 70 clinics. Agents could see caller profiles and log missed calls in the CRM. Managers used call recordings to track agent performance. The clinics now manage every call, monitor agents in real time, and have streamlined business operations.
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Knowlarity’s Virtual Number Solution helped a leading chain of dermatology clinics in India. The clinics faced problems with manual data... entry and lacked integrated call routing. Knowlarity’s cloud-based solution automated call management for over 70 clinics. Agents could see caller profiles and log missed calls in the CRM. Managers used call recordings to track agent performance. The clinics now manage every call, monitor agents in real time, and have streamlined business operations.
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Aloware helps Sales Momentum sync phone system data and automate outreach in HubSpot. The integration lets reps send SMS, use... the power dialer, and score leads in one platform. Sales Momentum completed over 300 client projects using Aloware. The onboarding process is fast, with easy phone number transfers and custom workflows. Aloware's deep HubSpot integration and sales automation features drive higher conversion rates for Sales Momentum's clients.
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Ameyo provided iVenturesPH Inc. with a contact center solution hosted in the US. The company needed a centrally managed, multi-tenant... system for multiple call centers in the Philippines. Ameyo's communications suite gave them control over IT issues and managed call flows. The solution allowed each call center to operate independently while meeting unique process needs. iVenturesPH Inc. improved service reliability and customization for its customers.
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Ameyo provided iVenturesPH Inc. with a contact center solution hosted in the US. The company needed a centrally managed, multi-tenant... system for multiple call centers in the Philippines. Ameyo's communications suite gave them control over IT issues and managed call flows. The solution allowed each call center to operate independently while meeting unique process needs. iVenturesPH Inc. improved service reliability and customization for its customers.
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Ameyo provided iVenturesPH Inc. with a contact center solution hosted in the US. The company needed a centrally managed, multi-tenant... system for multiple call centers in the Philippines. Ameyo's communications suite gave them control over IT issues and managed call flows. The solution allowed each call center to operate independently while meeting unique process needs. iVenturesPH Inc. improved service reliability and customization for its customers.
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Ameyo provided iVenturesPH Inc. with a contact center solution hosted in the US. The company needed a centrally managed, multi-tenant... system for multiple call centers in the Philippines. Ameyo's communications suite gave them control over IT issues and managed call flows. The solution allowed each call center to operate independently while meeting unique process needs. iVenturesPH Inc. improved service reliability and customization for its customers.
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KPSOL knowledge management software helps universities improve student services and save money. Rising student numbers and higher expectations made it... hard for universities to manage enquiries. KPSOL's solution lets students and staff find answers fast using self-service. This reduces time and money spent on support. Universities now deliver better service and meet budget limits.
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AireSpring provided DIA connectivity for a media production company. The company wanted better support than mega-carriers offered and needed a... primary connection to complement Comcast backup circuits. AireSpring, through CDW and TBI, delivered fast responses, transparent provisioning, and flexible network reach. AireSpring turned up 17 locations on time with no interruptions. The deal was worth $18,200 MRC over 36 months, totaling $655,200. The customer praised AireSpring's white-glove service and is considering expanding to 70 more locations.
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astTECS IP PA System helped a leading food delivery company’s Mumbai warehouse fix slow and unclear communication. Their old analog... PA system could not schedule announcements or allow live messages from anywhere. The new IP-based system let staff make announcements from any network point and play scheduled music. This improved zone-wise communication and made operations faster and more efficient.
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Talkdesk helped Alarm. com improve their customer service. Alarm.com increased their CSAT response rate from 5% to 20% in a...few months. They reduced occupancy and handle time. They also lowered the number of support cases. Alarm.com gained better visibility into their contact center operations.
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A financial services organization wanted to improve their QA around call performance among sales and support agents. They implemented Leaptree,... which was easy to set up and flexible for adding and adjusting scorecards. This improved QA and the call experience for customers, making it a gamechanger for the organization.
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NICE Workforce Management and NICE Value Realisation Services helped a full-service bank in the UK & Ireland improve their workforce management system. The bank needed... to clean up their WFM system and use more features for digital transformation. NICE provided consultancy and customized training, focusing on better entity design and best practices. The bank achieved 75% faster forecasting and reduced call types by 69%. Productivity increased, and the team saved several hours each day.
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NICE Workforce Management and NICE Value Realisation Services helped a full-service bank in the UK & Ireland improve their workforce management system. The bank needed... to clean up their WFM system and use more features for digital transformation. NICE provided consultancy and customized training, focusing on better entity design and best practices. The bank achieved 75% faster forecasting and reduced call types by 69%. Productivity increased, and the team saved several hours each day.
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NICE Workforce Management and NICE Value Realisation Services helped a full-service bank in the UK & Ireland improve their workforce management system. The bank needed... to clean up their WFM system and use more features for digital transformation. NICE provided consultancy and customized training, focusing on better entity design and best practices. The bank achieved 75% faster forecasting and reduced call types by 69%. Productivity increased, and the team saved several hours each day.
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NICE Workforce Management and NICE Value Realisation Services helped a full-service bank in the UK & Ireland improve their workforce management system. The bank needed... to clean up their WFM system and use more features for digital transformation. NICE provided consultancy and customized training, focusing on better entity design and best practices. The bank achieved 75% faster forecasting and reduced call types by 69%. Productivity increased, and the team saved several hours each day.
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NICE Workforce Management and NICE Value Realisation Services helped a full-service bank in the UK & Ireland improve their workforce management system. The bank needed... to clean up their WFM system and use more features for digital transformation. NICE provided consultancy and customized training, focusing on better entity design and best practices. The bank achieved 75% faster forecasting and reduced call types by 69%. Productivity increased, and the team saved several hours each day.
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Zettle by PayPal wanted to help small businesses with payment solutions. They needed a better way to support their customers... as they grew. Their old contact center platform was not stable and missed important features. Zettle chose UJET for its advanced customer support tools and strong partnership. After using UJET, Zettle saw a 10% increase in CSAT score and cut agent training time by 50%.
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Scorebuddy helped BenefitMall build consistent, customer-focused quality evaluation solutions across business units. The front line now relies on Scorebuddy for... performance development. BenefitMall moved from home-grown tools to Scorebuddy’s reporting and analytics. This shift enabled data-driven decisions at many levels in their service organization. The platform improved quality assurance and agent performance.
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MaestroQA helped Betterment close gaps in chatbot performance visibility. Betterment used the platform to analyze and improve their chatbot operations.... The solution provided integrations, data warehouse, API ingest, and AI-powered reporting. Betterment gained better insights into chatbot quality and performance. This led to improved chatbot outcomes and customer experience.
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USAN AI Contact Analytics helped a leading U. S. fintech in healthcare analyze 100% of customer calls. The platform used...Gen AI to find agent skill gaps and improve training. The company quickly found key metrics for agent performance and improved self-service. They moved from manual coaching to coaching on all interactions. New customer intents reduced costs and sped up Amazon Connect deployment.
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CX/EX Scoring Bot, formerly Cogito, helped a Fortune 100 FinTech cut average handle time by 8%. The company used real-time... feedback and AI-driven insights to improve agent performance. Net promoter score rose by 10 points. Customer experience scores improved by 2%. Supervisors gained better data for targeted coaching and performance consistency.
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MightyCall helped AO Globe Life improve insurance communications. The team switched from Ring Central after facing support issues. MightyCall's fast... customer service and free 7-day trial made a strong impression. AO Globe Life uses call recording for training and compliance. They also benefit from flexible business numbers for agents in different regions. The onboarding process was smooth with free white glove setup.
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Verint Open Platform helped AXA transform its retail business customer journey. AXA used Verint Speech Analytics and Workforce Management to... improve service. The company reduced customer renewal average handle time by 23%, saving 3 minutes per call. Supplier call volume dropped by 34%. First contact resolution increased from 87% to 93%. AXA now uses intelligent insights to boost productivity and business growth.
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DYL helped PD Fort Insurance Agency grow their business. After starting with the DYL platform, they saw a big increase... in leads within a few weeks. The agency used DYL to manage calls and contacts. The customer said DYL changed their business for the better. DYL made it easier to get new leads fast.
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Ytel Engagement Platform helped HIC Marketing simplify daily tasks and boost revenue. HIC needed a system with a dialer and... lead posting in one platform. Ytel provided a customizable solution with strong support and advanced features. HIC maintained 20 to 40 seats and grew faster than with any other system. The platform eliminated integration headaches and supported business growth in the insurance sector.
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Liveops helped a top five national insurance company handle a 65% increase in flexibility and manage 50,000 calls during hurricane Sandy. The insurer faced... major call surges after severe ice storms and needed fast, reliable customer support. Liveops provided scalable customer service solutions that adapted quickly to unplanned natural disasters. This partnership enabled the insurer to deliver timely, empathetic support without maintaining a large permanent workforce. The 12-year collaboration shows strong results in crisis response and operational efficiency.
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VoiceBase’s Enterprise Accelerator helped Delta Dental of Washington transform call center operations. They handled over 700,000 calls a year and... used spreadsheets for call data. With VoiceBase, they reduced talk time by 10% and automated data analysis. The solution provided real-time dashboards and emotion analysis. This improved agent performance and started new self-service options for providers.
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Pindrop Pulse helped a Fortune 500 insurer detect 97% of deepfakes and stop synthetic voice attacks in their contact center. The insurer wanted... to protect customers and avoid financial losses from AI threats. Pindrop Pulse, combined with Pindrop Passport, added a strong layer of security. The solution gave the insurer confidence in their voice channel security. The company offers insurance, retirement, and investing products.
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Nixxis Contact Suite helped Axa Assistance improve customer response times. The company needed to handle calls and messages across many... channels. Their old system could not sync these channels, causing delays. With Nixxis, agents now manage calls, emails, and WhatsApp together. Customers can reach support 24/7 using an AI chatbot. The rate of files processed increased by 20% in one year. Customer satisfaction and speed of intervention also improved.
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8x8 provided Halfords with a cloud communication platform. Halfords unified 444 stores, 367 garages, and 120 vans on a single... system. The new platform replaced an old phone system that was hard to scale and caused customer frustration. Now, customers use one number to reach any department. Teams connect with customers by voice, chat, email, SMS, and social media. Halfords improved customer experience and made operations more efficient.
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8x8 provided Halfords with a cloud communication platform. Halfords unified 444 stores, 367 garages, and 120 vans on a single... system. The new platform replaced an old phone system that was hard to scale and caused customer frustration. Now, customers use one number to reach any department. Teams connect with customers by voice, chat, email, SMS, and social media. Halfords improved customer experience and made operations more efficient.
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VirtuaQ's customer journey orchestration platform helped Mathrubhumi Bookstall at CIAL and Amar Chitra Katha deliver proactive customer service. After a customer... found a printing defect, the bookstore took ownership and contacted the publisher directly. Amar Chitra Katha sent a replacement copy and followed up to ensure delivery. This seamless collaboration and follow-up turned a small issue into a positive experience. The story highlights the value of proactive service, collaboration, and ownership in customer experience.
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Arise introduced a new learning journey for a big box retailer to improve customer service. Service partners received enhanced training,... including classroom debriefs and ongoing coaching. This approach increased service partner satisfaction scores by 5 points. Customers’ likelihood to shop again scores rose by 4 points. The changes led to better experiences for both staff and shoppers.
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CDC Software helped Chico’s integrate their CRM and telephony systems across two contact centers. Chico’s wanted a unified but flexible... solution to support different telephony needs. CDC Software provided a vendor-independent platform with pre-built connectors for Cisco and inContact. This allowed Chico’s to standardize training and procedures while keeping separate systems. The result was improved efficiency, lower costs, and better customer service.
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VCC Live’s cloud contact center platform helped Decathlon handle 13,000 inbound calls per month. The solution replaced an inflexible on-premise... system and improved call quality and efficiency. Decathlon now handles 92% of calls within SLA and keeps call abandonment below 5%. CRM integration and customizable IVR boosted agent productivity and customer experience. Data stays in sync and secure with API integrations.
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VoiceSage Rich Media Messaging helped The Very Group quickly gather customer feedback for a new delivery charge proposition. The company needed... fast insights to stay ahead in the competitive retail market. VoiceSage delivered branded surveys within hours, enabling rapid deployment. In less than 24 hours, The Very Group had actionable results. This led to quick, informed decisions and improved customer engagement.
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Avaya Experience Portal helped Johns Hopkins Healthcare System (JHHS) improve patient experience. JHHS needed to handle over 11,000 calls on... busy days and give patient representatives real-time information. Avaya integrated its contact center with EPIC EMR, automating patient identification and validation. This led to a 70% match rate for incoming calls and better communication between service reps and practices. Patient satisfaction is now tracked and used for improvements.
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Avaya Experience Portal helped Johns Hopkins Healthcare System (JHHS) improve patient experience. JHHS needed to handle over 11,000 calls on... busy days and give patient representatives real-time information. Avaya integrated its contact center with EPIC EMR, automating patient identification and validation. This led to a 70% match rate for incoming calls and better communication between service reps and practices. Patient satisfaction is now tracked and used for improvements.
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Avaya Experience Portal helped Johns Hopkins Healthcare System (JHHS) improve patient experience. JHHS needed to handle over 11,000 calls on... busy days and give patient representatives real-time information. Avaya integrated its contact center with EPIC EMR, automating patient identification and validation. This led to a 70% match rate for incoming calls and better communication between service reps and practices. Patient satisfaction is now tracked and used for improvements.
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Awaken Synergy and Dispatch helped STARS, a Canadian air ambulance service, manage 113,400 out of 146,304 calls in 2020. STARS needed a... flexible call scripting solution to support diverse emergency communications and lone worker safety. Synergy enabled direct integration with ArcGIS, FME, and SQL databases, streamlining agent workflows. The system improved crisis response and unified agent desktops for seamless service. 25% of calls were lone worker alarms, handled by a dedicated team.
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Awaken Synergy and Dispatch helped STARS, a Canadian air ambulance service, manage 113,400 out of 146,304 calls in 2020. STARS needed a... flexible call scripting solution to support diverse emergency communications and lone worker safety. Synergy enabled direct integration with ArcGIS, FME, and SQL databases, streamlining agent workflows. The system improved crisis response and unified agent desktops for seamless service. 25% of calls were lone worker alarms, handled by a dedicated team.
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XCALLY automated appointment notifications for a major university hospital in Eastern Europe. The hospital faced manual workload, staff stress, and... errors in patient communications. XCALLY delivered an automated call system with IVR, real-time integration, and a dashboard for tracking. The solution freed up staff, improved appointment slot management, and ensured instant updates. The hospital now manages patient notifications more efficiently and accurately.
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Exotel's automated calling system helped Medcare Hospitals & Medical Centres cut appointment no-shows from 24% to 14%. The hospital replaced... manual follow-up calls with a multi-channel reminder system using voice, SMS, and messaging. This freed up nursing and front office staff to focus on patient care. Real-time analytics improved decision making. Medcare saw better patient attendance and higher staff productivity.
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Midrag wanted to improve their team's efficiency and customer communication. They used VoiceSpin's call center solutions and Zoho CRM. VoiceSpin... integrated their software with Zoho CRM, allowing agents to make and receive calls directly within the CRM. This integration increased agent productivity by 20%. It also improved the experience for customers, agents, and managers.
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Bright Pattern helped 80024Support move from legacy technology to a cloud-based omnichannel contact center. 80024Support needed to add new channels... like SMS and web self-service, and make it easier for agents to access customer data. The Bright Pattern platform enabled a fast transition, downsizing of physical operations, and added voice, chat, email, SMS, and web self-service. 80024Support saw 100% uptime, lower costs, faster agent training, and better analytics. The company now offers more flexible, personalized customer experiences.
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CallMiner helped the BPO division of NTT improve customer experience with enhanced analytics. NTT is a leader in networks, data... centers, cloud, and managed services. The company used CallMiner to boost contact center performance. The solution provided AI-driven insights for better agent training and customer interactions. This led to improved customer satisfaction and operational efficiency.
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CommView H helps Dakota County Information Technology with call accounting and reporting. The team uses automated emailed reports every month.... They produce and email about 50-55 reports to different people. This feature makes their work easier. CommView H supports many PBX and IP-PBX systems. It is designed for the hospitality industry.
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Ringover helped Movinghub expand internationally with its Power Plan VoIP solution. Movinghub needed a multi-site phone system, better call quality,... and integration with their custom CRM. Ringover delivered unlimited calls to 110 countries, HD meetings, and easy CRM integration. The dashboard made setup simple as Movinghub grew fast. Movinghub praised Ringover's support and usability for their global teams.
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Mitel provided Binghamton University with on-premise communications solutions across three campuses. The university needed a flexible and affordable system to... manage complex telecommunications, including emergency and courtesy phones. Mitel delivered a demo system the same day, outpacing competitors. The platform's easy interface and low cost helped the university keep chargeback rates stable for a decade. Since 2012, the annual chargeback rate increased by only 20 cents, supporting efficient operations and cost control.
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Mitel provided Binghamton University with on-premise communications solutions across three campuses. The university needed a flexible and affordable system to... manage complex telecommunications, including emergency and courtesy phones. Mitel delivered a demo system the same day, outpacing competitors. The platform's easy interface and low cost helped the university keep chargeback rates stable for a decade. Since 2012, the annual chargeback rate increased by only 20 cents, supporting efficient operations and cost control.
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Vocalcom helped En Voiture Simone, an online driving school, speed up its business growth. The company used Vocalcom's solution with... Salesforce for its sales team. This improved outbound call performance and filtered inbound calls. The team saw better productivity and less agent downtime. En Voiture Simone now covers over 200 cities in France and has 12 agents in Lyon.
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Softphone Solution helped a private Ivy League university support 16,000 remote students during the pandemic. The university improved call management... with features like call routing, IVR, and call queuing. Real-time reporting enabled better decisions. Student support services improved and wait times dropped. The university saw lower operational costs, higher student satisfaction, and better disaster recovery.
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Sitecore CDP and Personalize helped Evergy unify customer data and improve engagement. The solution let marketers segment and target customers... with personalized messages across web, mobile, and email. Evergy saw more customer engagement, higher page views, and better workflow efficiency. Marketers can now launch campaigns faster without IT help. The company improved self-service and program conversions with streamlined digital marketing.
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Enghouse Interactive Cloud Contact Centre as a Service (CCaaS) helped Hitachi Energy deliver global, 24x7x365 customer support in 14 languages. The solution unified... voice and digital channels across five contact centres, improving collaboration and efficiency. Integration with Salesforce CRM and Microsoft Teams enabled seamless information sharing. The deployment replaced legacy systems in under three weeks, supporting local language service and automated chat translation. Hitachi Energy now provides faster, higher quality support to B2B customers in 140 countries.
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Enghouse Interactive Cloud Contact Centre as a Service (CCaaS) helped Hitachi Energy deliver global, 24x7x365 customer support in 14 languages. The solution unified... voice and digital channels across five contact centres, improving collaboration and efficiency. Integration with Salesforce CRM and Microsoft Teams enabled seamless information sharing. The deployment replaced legacy systems in under three weeks, supporting local language service and automated chat translation. Hitachi Energy now provides faster, higher quality support to B2B customers in 140 countries.
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Enghouse Interactive Cloud Contact Centre as a Service (CCaaS) helped Hitachi Energy deliver global, 24x7x365 customer support in 14 languages. The solution unified... voice and digital channels across five contact centres, improving collaboration and efficiency. Integration with Salesforce CRM and Microsoft Teams enabled seamless information sharing. The deployment replaced legacy systems in under three weeks, supporting local language service and automated chat translation. Hitachi Energy now provides faster, higher quality support to B2B customers in 140 countries.
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CallFinder helped Centris Credit Union automate their QA process. Before using CallFinder, their QA was manual and time-consuming. The software... made scoring calls faster and easier. This freed up time for the team. Centris Credit Union recommends CallFinder for improving call center efficiency.
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Tethr helped Connexus Credit Union improve member experience in their contact center. Connexus used Tethr to analyze 30,000 monthly calls... and identify pain points. The platform's Effort Index gave actionable insights, reducing effort-creating language by 8.8% and confusing language by 9.7%. Consultants increased effort-reducing language by 5% and voice authentication enrollments by 12.2%. Action-focused advocacy language use rose by 41.7% in the first month. Tethr enabled Connexus to manage growth and mergers more smoothly.
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TCN software helped a national bank manage a mobile app crash that lasted one week. The bank faced a sudden... spike in customer calls. TCN's notification tools and IVR kept operations efficient. The solution helped the bank handle the crisis and support customers. The case highlights TCN's ability to scale during emergencies.
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Genesys Cloud CX helped Emirates NBD deliver better customer experiences at scale. The bank used Genesys to connect with customers... across channels. The solution improved efficiency in their contact center. Emirates NBD built trust and loyalty with seamless banking support. The platform enabled personalized service for their clients.
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Dialpad Connect helped BNamericas improve communication for over 150 employees and 700 clients across Latin America. The company needed a... multilingual VoIP platform that integrated with Salesforce, Outreach, and Clari. Dialpad delivered seamless onboarding, strong call quality, and easy integration with sales tools. BNamericas now tracks call metrics and KPIs, gaining insights they lacked before. Virtual phone numbers for multiple countries increased call pickup rates and efficiency.
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CallGuard by Eckoh helped Peninsula Group secure phone payments and meet PCI DSS compliance. The company faced rising call volumes... and needed to protect client card data. CallGuard Hosted stopped sensitive data from entering their contact center systems. This removed the center from PCI DSS audit scope. Agents stayed in touch with clients during calls and could safely record calls. The solution supported business growth and new acquisitions.
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Aircall helps Zizoo handle up to 900 calls daily for boat holiday bookings. Zizoo switched from old desk phones to... Aircall to improve response times and customer support. Aircall gives Zizoo better call organization and access to actionable data. Sales reps now reach leads faster and support is more efficient. This makes booking boat holidays easier for customers.
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Nectar Desk helped Canaflora improve customer service and sales. The company used Nectar Desk's call center software to handle more... calls and manage orders better. Canaflora saw a 40% reduction in call response time and a 25% increase in order volume during peak periods. Customer satisfaction improved by 35%. Agent productivity increased by up to 30%. The solution also reduced missed orders by 15% and boosted first call resolution to 80%.
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ice Contact Center helped BC Children’s Hospital Foundation run their annual RISE for BC’s Kids broadcast remotely during the COVID-19 pandemic. The foundation needed... a safe, reliable way for 80 staff and volunteers to take donor calls from home. ice Contact Center enabled remote operations with no special equipment or downloads. The solution reduced workload, improved staff satisfaction, and allowed over 600 donations during the event. Staff found the system easy to use and praised its impact on their work.
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UNICEF used HoduSoft solutions to remove manual processes. This helped them improve monitoring and quality assurance. The change made their... work faster and more organized. UNICEF is a global agency focused on helping children. The new system made their operations smoother.
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Cytrack CyCC omni-channel contact centre helped YourTown's Kids Helpline boost call answer rates from under 50% to 85%. This means 99,000... more kids, or 8,000 extra children each month, now reach counsellors. The solution integrates with YourTown's IP PBX and client management systems. Staff can now monitor calls, manage emergencies, and use web chat and email. Queue times dropped and reporting improved, letting YourTown share data with agencies and respond faster in crises.
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Alvaria Motivate and speech analytics helped a Detroit-based customer engagement provider boost their proprietary quality score above 72% for the first time in 10 years. The company used... gamification, real-time analytics, and rewards to make quality improvement fun and engaging for over 3,500 employees across 11 call centers. Employee engagement rose, leading to record-high quality scores and increased ROI. Productivity also spiked in agent monthly close and activation rates. The solution set a new standard for quality and exceeded ROI goals.
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EVS7 dialer software helped City Storm Leads boost call center productivity. The company switched from an expensive dialer to EVS7,... saving money and improving call quality. With EVS7, City Storm Leads increased calls by 600% and grew its telemarketing team by 700%. The software was 800% more cost effective than their previous solution. The CEO praised EVS7 for its easy-to-use features and strong customer support.
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EVS7 dialer software helped City Storm Leads boost call center productivity. The company switched from an expensive dialer to EVS7,... saving money and improving call quality. With EVS7, City Storm Leads increased calls by 600% and grew its telemarketing team by 700%. The software was 800% more cost effective than their previous solution. The CEO praised EVS7 for its easy-to-use features and strong customer support.
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Steve Parker Realtor needed to share hundreds of contacts with brokers and contractors. Using Google Contacts made sharing difficult. ContactBook... helped them share Gmail contacts with their team in one click. Now, everyone on the team can access contacts easily because it is centralized.
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Mitel MiVoice Office 250 unified communications system helped AIRIA Development Company build a new clubhouse for the Artavia Development. TeleComp provided carrier... services, phone equipment, video surveillance, access control, and fire control. The solution included PC integration, call control, and centralized management. AIRIA saved several thousands of dollars by using TeleComp for vendor selection and project management. Staff now use cell phones and PCs to manage calls, doors, emergency systems, and cameras.
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Aria Telecom's telephony and CRM solutions helped a leading real estate company manage high inbound leads and improve customer engagement. The company used... predictive dialer, IVR, ACD, call recording, and CRM integration to automate calls and streamline sales. Mobile app and AI analytics boosted agent productivity and lead conversion. Administrative tasks dropped by 40%. Customer satisfaction and data management improved with faster responses and unified customer data.
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Convoso helped 448 Recruitment improve blood donor outreach. The team struggled with dialers that would not integrate with their custom... CRM. Convoso provided seamless integration, making work easier for agents. The answering machine detection feature doubled donor talk time and appointments set per hour. Agents no longer wasted time on voicemails or multiple software systems. The result was reduced agent burnout and more lives saved.
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SingleComm Workflow helped Beachbody cut script process time from six weeks to days. Beachbody managed over 75 scripts across a... dozen contact centers. The drag-and-drop tool let them make in-house script changes fast, with no coding. Centralized data enabled real-time adjustments. Beachbody saved hundreds of thousands in lost revenue and programming costs.
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SecuriSync by Intermedia helped AAPC move to secure cloud file sharing and backup. AAPC needed HIPAA-compliant solutions for handling protected... health information. The company replaced file servers, enabled secure file transfer, and added remote wipe for lost devices. Over 300 users now use SecuriSync for backup and file sharing. The audit log and HIPAA compliance were key factors in their decision.
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Squaretalk provided Anakatech with secure and innovative contact center software. Anakatech needed to protect sensitive data and improve customer support... for their gaming platforms. Squaretalk implemented end-to-end encryption, fraud prevention, 24/7 network monitoring, and custom Freshdesk integration. Anakatech gained more features, easier scaling, and better multi-channel communication. The solution improved efficiency and productivity, as noted by Anakatech's COO.
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Natterbox AI Call Coaching helped Seattle Sounders FC improve their service team performance. The team faced challenges with time for... call coaching and tracking soft skills like empathy. Natterbox provided AI-driven insights and custom coaching prompts. Managers now focus on the most important calls and see clear data on agent performance. The team identified trends, like lower empathy during renewals, and can now address them. Plans include a leaderboard to reward high-quality service.
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Collab’s OneContact helped the Government of Mendoza improve citizen service. They wanted to offer more ways for people to contact... them. OneContact let them use phone, Facebook, WhatsApp, and web calls. This made it easier for citizens to get help and manage their own questions. The government now gives faster, better service to the people of Mendoza.
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Voicent IVR Studio helped the City of Doral automate permit processing. Before, citizens had to call and speak to live... agents for permits. This took a lot of time and staff. With Voicent, the city used Perconti Data Systems and IVR Studio to let citizens check and process permits by phone. The new system reduced time on the phone and freed up staff for other work. The city now has a faster, automated permit process.
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Freshservice helped HelloFresh fix supply chain issues fast. The company replaced manual forms and spreadsheets with automated workflows and a... unified portal. Teams now track incidents by ingredient and use advanced analytics for better reporting. Collaboration improved with Team Huddle, and agents resolve incidents faster. Finance and procurement teams track costs and claims in one place, boosting revenue collection.
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Ozonetel CloudAgent helped a BPO for a large pizza delivery chain in the U. S. handle 19,600 calls daily. The...solution enabled 100% uptime and 80-90% agent utilization. Agents achieved 95-100% answer rates on inbound calls. Features like one-click disposition and drag-and-drop IVR improved efficiency. The system made remote work and scaling easy.
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A1 Telekom Austria Group used Amdocs solutions to demonstrate live end-to-end 5G network slicing. The company aimed to showcase advanced... 5G capabilities for business customers. Amdocs provided technology to enable dynamic network slicing and real-time service management. The result was a successful live demonstration, highlighting the potential for new 5G services and improved network efficiency.
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Wind Hellas, a telecommunications company in Greece, faced challenges in efficiently communicating with customers through its retail network and call centers. To address this,... Exelysis implemented its Contact Center solution with a custom CRM module, enabling centralized management of agents across stores and call centers. The solution included a predictive dialer for continuous communication and analytical tools for performance monitoring. As a result, Wind Hellas improved customer communication, increased retention, and maximized profits.
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Yeastar P-Series PBX helped Rossi S. r.l connect seven branches across Italy. The company needed to manage over 70 employees...and keep its old analog phones. Yeastar's solution let Rossi control all phones from one place and improved call routing. The new system made customer service easier and faster. Rossi saw better call management and was happy with the simple web interface.
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Google call tracking helped Beaurepaires measure how digital marketing channels drive customer calls and sales leads. The solution tracked calls... from desktop, mobile websites, and search ads. 80% of all call leads were direct to local stores, showing the importance of local information. Over 25% of call leads came from mobile, with half from click-to-call ads. 50% of tracked calls came from paid media, and 31% from free search listings. Beaurepaires used these insights to improve ROI and customer engagement.
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Contivio helped LivOn Labs modernize their call center. The company faced challenges with limited reporting, no direct access to call... recordings, and a lack of real-time configuration. Contivio's cloud contact center integrated with NetSuite, enabling IVR routing, live chat, and real-time reporting. After launch, LivOn Labs gained full visibility into call center operations and improved agent performance. Call recordings are now used for employee training and development.
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Nature Fresh Farms uses VMware solutions to improve farm-to-fork time and boost produce quality. The company adopted VMware Horizon and... Workspace ONE UEM for secure remote access and efficient logistics. IoT sensors and data-driven tools help track crops and optimize yield. Nature Fresh Farms achieves 10 times the volume of conventional field farmers. Technology enables year-round growing and operational consistency across locations.
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FluentStream helped Bristol Dental Group improve patient communication and reduce hold times. The group needed a reliable, HIPAA-compliant phone system... with advanced call routing and mobile features. FluentStream's cloud-hosted solution allowed staff to handle more calls with fewer people and respond to emergencies faster. The new system increased appointments, reduced patient frustration, and saved money by using internet fax. Bristol Dental now uses FluentStream across six locations.
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Five9 helped Alaska Airlines move its contact center to the cloud. The airline needed better AI, omnichannel support, and remote... work capabilities. Five9 delivered automated call routing and improved wait times during busy periods. Integrated omnichannel performance made the customer experience better. Alaska Airlines now has a more efficient and modern contact center.
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FiveCRM helped Senior Response scale its telemarketing operations for over 20 years. Senior Response needed a CRM that was easy... for older agents to use, could scale with growth, and allowed in-house changes. FiveCRM provided a flexible, customizable platform with API integration and strong data security. The platform enabled quick campaign setup, easy user management, and direct support for client needs. Senior Response credits FiveCRM for helping win new business and supporting ongoing growth.
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Boone Newspapers Inc. , a family-owned newspaper group, partnered with Second Street to implement a 'Best Of' ballot program. In...their first year, they generated $1,200,000 in revenue. They revamped their structure and sales execution, leading to a 1915% increase in users year-over-year. Additionally, they grew their email database by 47,132.
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