Contact Center Software Client Stories | Industry adoption & Deployment Successes

ice Contact Center helped BC Children’s Hospital Foundation run their annual RISE for BC’s Kids broadcast remotely during the COVID-19 pandemic. The foundation needed a safe, reliable way for 80 staf...f and volunteers to take donor calls from home. ice Contact Center enabled remote operations with no special equipment or downloads. The solution reduced workload, improved staff satisfaction, and allowed over 600 donations during the event. Staff found the system easy to use and praised its impact on their work.
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UNICEF used HoduSoft solutions to remove manual processes. This helped them improve monitoring and quality assurance. The change made their work faster and more organized. UNICEF is a global agency f...ocused on helping children. The new system made their operations smoother.
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MightyCall helped AO Globe Life improve insurance communications. The team switched from Ring Central after facing support issues. MightyCall's fast customer service and free 7-day trial made a stron...g impression. AO Globe Life uses call recording for training and compliance. They also benefit from flexible business numbers for agents in different regions. The onboarding process was smooth with free white glove setup.
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Verint Open Platform helped AXA transform its retail business customer journey. AXA used Verint Speech Analytics and Workforce Management to improve service. The company reduced customer renewal aver...age handle time by 23%, saving 3 minutes per call. Supplier call volume dropped by 34%. First contact resolution increased from 87% to 93%. AXA now uses intelligent insights to boost productivity and business growth.
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DYL helped PD Fort Insurance Agency grow their business. After starting with the DYL platform, they saw a big increase in leads within a few weeks. The agency used DYL to manage calls and contacts. T...he customer said DYL changed their business for the better. DYL made it easier to get new leads fast.
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Liveops helped a top five national insurance company handle customer service during natural disasters. The company faced big call surges after storms and needed a fast, flexible solution. Liveops pro...vided remote agents who could quickly scale up to meet demand. During Hurricane Sandy, Liveops increased capacity by 65% and handled nearly 50,000 calls. In Hurricane Ida, 89% of calls were answered in under 20 seconds. The partnership allowed the insurer to keep service quality high during crises and adapt to changing needs.
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Voicent Agent Dialer helped Broker Resources, Inc. solve issues with their old dialer, which was slow and costly. The company switched to Voicent for its predictive dialing and easy integration. Agen...ts only needed a headset, computer, and internet to get started. Productivity increased, and the one-time purchase saved costs. The team could add more agent lines as needed, making sales operations more flexible and efficient.
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Steve Parker Realtor needed to share hundreds of contacts with brokers and contractors. Using Google Contacts made sharing difficult. ContactBook helped them share Gmail contacts with their team in o...ne click. Now, everyone on the team can access contacts easily because it is centralized.
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AIRIA Development Company needed a cost-effective and complete solution for a new residential development. They wanted help with carrier services, phone equipment, video surveillance, access control,... and fire control. TeleComp provided a unified communications system, network services, and project management. AIRIA saved several thousands of dollars by partnering with TeleComp. Staff can now use their cell phones and PCs to manage calls, doors, emergency systems, and cameras. The new system makes it easy to control and view all services at the facility.
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Aria Telecom's telephony and CRM solutions helped a leading real estate company manage high inbound leads and improve customer engagement. The company used predictive dialer, IVR, ACD, call recording..., and CRM integration to automate calls and streamline sales. Mobile app and AI analytics boosted agent productivity and lead conversion. Administrative tasks dropped by 40%. Customer satisfaction and data management improved with faster responses and unified customer data.
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CloudTalk helped Alura, a leading tech education company in Brazil, fix problems with their old phone system. Alura's remote teams support thousands of B2B clients. Before CloudTalk, they had daily c...omplaints about communication. After switching to CloudTalk, complaints dropped to zero. The solution improved reliability and made work easier for their customer experience teams.
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Mitel provided Binghamton University with on-premise communications solutions across three campuses. The university needed a flexible and affordable system to manage complex telecommunications, inclu...ding emergency and courtesy phones. Mitel delivered a demo system the same day, outpacing competitors. The platform's easy interface and low cost helped the university keep chargeback rates stable for a decade. Since 2012, the annual chargeback rate increased by only 20 cents, supporting efficient operations and cost control.
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Mitel provided Binghamton University with on-premise communications solutions across three campuses. The university needed a flexible and affordable system to manage complex telecommunications, inclu...ding emergency and courtesy phones. Mitel delivered a demo system the same day, outpacing competitors. The platform's easy interface and low cost helped the university keep chargeback rates stable for a decade. Since 2012, the annual chargeback rate increased by only 20 cents, supporting efficient operations and cost control.
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Vocalcom helped En Voiture Simone, an online driving school, speed up its business growth. The company used Vocalcom's solution with Salesforce for its sales team. This improved outbound call perform...ance and filtered inbound calls. The team saw better productivity and less agent downtime. En Voiture Simone now covers over 200 cities in France and has 12 agents in Lyon.
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Softphone Solution helped a private Ivy League university support 16,000 remote students during the pandemic. The university improved call management with features like call routing, IVR, and call qu...euing. Real-time reporting enabled better decisions. Student support services improved and wait times dropped. The university saw lower operational costs, higher student satisfaction, and better disaster recovery.
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Squaretalk provided Anakatech with secure and innovative contact center software. Anakatech needed to protect sensitive data and improve customer support for their gaming platforms. Squaretalk implem...ented end-to-end encryption, fraud prevention, 24/7 network monitoring, and custom Freshdesk integration. Anakatech gained more features, easier scaling, and better multi-channel communication. The solution improved efficiency and productivity, as noted by Anakatech's COO.
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Collab’s OneContact helped the Government of Mendoza improve citizen service. They wanted to offer more ways for people to contact them. OneContact let them use phone, Facebook, WhatsApp, and web cal...ls. This made it easier for citizens to get help and manage their own questions. The government now gives faster, better service to the people of Mendoza.
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Ozonetel CloudAgent helped a BPO for a large pizza delivery chain in the U.S. handle 19,600 calls daily. The solution enabled 100% uptime and 80-90% agent utilization. Agents achieved 95-100% answer ...rates on inbound calls. Features like one-click disposition and drag-and-drop IVR improved efficiency. The system made remote work and scaling easy.
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CallHippo helped FC Training increase their call pickup rates by 30%. FC Training used CallHippo's business phone system to improve communication. The solution made it easier for them to reach more p...eople. As a result, they saw a big jump in answered calls. This helped FC Training connect better with their customers.
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Knowlarity’s Virtual Number Solution helped a leading chain of dermatology clinics in India. The clinics faced problems with manual data entry and lacked integrated call routing. Knowlarity’s cloud-b...ased solution automated call management for over 70 clinics. Agents could see caller profiles and log missed calls in the CRM. Managers used call recordings to track agent performance. The clinics now manage every call, monitor agents in real time, and have streamlined business operations.
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Knowlarity’s Virtual Number Solution helped a leading chain of dermatology clinics in India. The clinics faced problems with manual data entry and lacked integrated call routing. Knowlarity’s cloud-b...ased solution automated call management for over 70 clinics. Agents could see caller profiles and log missed calls in the CRM. Managers used call recordings to track agent performance. The clinics now manage every call, monitor agents in real time, and have streamlined business operations.
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SYKES wanted to improve their customer support and lower costs. They used VCC Live to help with this. The solution gave them better support tools. It also helped them save money. The case shows how V...CC Live can help companies do more with less.
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Ameyo provided a flexible customer service solution for a client who needed customization as their organization grew. The client wanted a system that could adapt to their changing business needs. Ame...yo worked closely with the client to understand their requirements and programmed the call center software accordingly. The solution helped the client manage customer service more efficiently. The case highlights Ameyo's ability to deliver tailored customer service software.
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Ameyo provided a flexible customer service solution for a client who needed customization as their organization grew. The client wanted a system that could adapt to their changing business needs. Ame...yo worked closely with the client to understand their requirements and programmed the call center software accordingly. The solution helped the client manage customer service more efficiently. The case highlights Ameyo's ability to deliver tailored customer service software.
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Ameyo provided a flexible customer service solution for a client who needed customization as their organization grew. The client wanted a system that could adapt to their changing business needs. Ame...yo worked closely with the client to understand their requirements and programmed the call center software accordingly. The solution helped the client manage customer service more efficiently. The case highlights Ameyo's ability to deliver tailored customer service software.
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Ameyo provided a flexible customer service solution for a client who needed customization as their organization grew. The client wanted a system that could adapt to their changing business needs. Ame...yo worked closely with the client to understand their requirements and programmed the call center software accordingly. The solution helped the client manage customer service more efficiently. The case highlights Ameyo's ability to deliver tailored customer service software.
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Enghouse Interactive Cloud Contact Centre as a Service (CCaaS) helped Hitachi Energy deliver global, 24x7x365 customer support in 14 languages. The solution unified voice and digital channels across ...five contact centres, improving collaboration and efficiency. Integration with Salesforce CRM and Microsoft Teams enabled seamless information sharing. The deployment replaced legacy systems in under three weeks, supporting local language service and automated chat translation. Hitachi Energy now provides faster, higher quality support to B2B customers in 140 countries.
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Enghouse Interactive Cloud Contact Centre as a Service (CCaaS) helped Hitachi Energy deliver global, 24x7x365 customer support in 14 languages. The solution unified voice and digital channels across ...five contact centres, improving collaboration and efficiency. Integration with Salesforce CRM and Microsoft Teams enabled seamless information sharing. The deployment replaced legacy systems in under three weeks, supporting local language service and automated chat translation. Hitachi Energy now provides faster, higher quality support to B2B customers in 140 countries.
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Enghouse Interactive Cloud Contact Centre as a Service (CCaaS) helped Hitachi Energy deliver global, 24x7x365 customer support in 14 languages. The solution unified voice and digital channels across ...five contact centres, improving collaboration and efficiency. Integration with Salesforce CRM and Microsoft Teams enabled seamless information sharing. The deployment replaced legacy systems in under three weeks, supporting local language service and automated chat translation. Hitachi Energy now provides faster, higher quality support to B2B customers in 140 countries.
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USAN’s AI Contact Analytics helps a top natural gas provider find customer issues in their contact center. The company serves over 7 million customers in the northern USA and Canada. With AI Contact ...Analytics, they see trends and problems they could not see before. This leads to better operations, happier customers, and improved agent experience. The solution uses Amazon Bedrock for deep analysis of customer calls.
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8x8 Work and 8x8 Engage helped Chantelle Group cut total cost of ownership by 60%. The company saw a 75% gain in IT productivity and achieved 100% system uptime. Chantelle Group replaced its legacy p...hone system with 8x8’s cloud communications platform. The switch improved audio quality, simplified IT management, and delivered stable connectivity for retail operations across Europe.
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8x8 Work and 8x8 Engage helped Chantelle Group cut total cost of ownership by 60%. The company saw a 75% gain in IT productivity and achieved 100% system uptime. Chantelle Group replaced its legacy p...hone system with 8x8’s cloud communications platform. The switch improved audio quality, simplified IT management, and delivered stable connectivity for retail operations across Europe.
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VirtuaQ's customer journey orchestration platform helped Mathrubhumi Bookstall at CIAL and Amar Chitra Katha deliver proactive customer service. After a customer found a printing defect, the bookstor...e took ownership and contacted the publisher directly. Amar Chitra Katha sent a replacement copy and followed up to ensure delivery. This seamless collaboration and follow-up turned a small issue into a positive experience. The story highlights the value of proactive service, collaboration, and ownership in customer experience.
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Arise introduced a new learning journey for a big box retailer to improve customer service. Service partners received enhanced training, including classroom debriefs and ongoing coaching. This approa...ch increased service partner satisfaction scores by 5 points. Customers’ likelihood to shop again scores rose by 4 points. The changes led to better experiences for both staff and shoppers.
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CDC Software helped Chico’s integrate their CRM and telephony systems across two contact centers. Chico’s wanted a unified but flexible solution to support different telephony needs. CDC Software pro...vided a vendor-independent platform with pre-built connectors for Cisco and inContact. This allowed Chico’s to standardize training and procedures while keeping separate systems. The result was improved efficiency, lower costs, and better customer service.
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VoiceSage Rich Media Messaging helped The Very Group (formerly Shop Direct) get fast customer feedback. The company needed to test a new delivery charge idea in a busy market. VoiceSage built and sen...t a branded survey within hours. The Very Group got results in less than 24 hours. They made a quick decision on their delivery plan based on this feedback.
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Natterbox PCI Payments helped Christies Direct take secure card payments over the phone. The solution integrated with Salesforce and used PCI Pal for compliance. Agents now process payments faster an...d more easily, even when working remotely. Customers get quicker service and better security for their payment details. Feedback from agents is positive, highlighting ease of use and strong support from Natterbox.
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CallMiner helped a top American wireless company improve customer experience. The company faced inconsistent customer interactions. Alorica and CallMiner used AI to analyze every call. This made conv...ersations more genuine and effective. The solution helped the company deliver better service across its nationwide network.
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Tethr helped a Fortune 50 telecommunications company boost sales performance. The company used Tethr to track and improve the "Ask for Sale" behavior in their call centers. After 30 days, this behavi...or increased by 318%. Sales conversions rose by 218% on calls where the behavior was present. Tethr enabled leaders to manage and coach more employees, driving measurable sales growth.
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Wind Hellas, a telecommunications company in Greece, faced challenges in efficiently communicating with customers through its retail network and call centers. To address this, Exelysis implemented it...s Contact Center solution with a custom CRM module, enabling centralized management of agents across stores and call centers. The solution included a predictive dialer for continuous communication and analytical tools for performance monitoring. As a result, Wind Hellas improved customer communication, increased retention, and maximized profits.
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CallFinder helped Centris Credit Union automate their QA process. Before using CallFinder, their QA was manual and time-consuming. The software made scoring calls faster and easier. This freed up tim...e for the team. Centris Credit Union recommends CallFinder for improving call center efficiency.
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Pindrop and Confirm helped CommunityWide Federal Credit Union cut authentication time from 60 seconds to under 5 seconds. This is a 90% reduction in average authentication time. CommunityWide wanted ...to improve member experience and speed up service. Pindrop's solutions made authentication faster and more secure. Members now get help quickly and safely.
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TCN software helped a national bank manage a mobile app crash that lasted one week. The bank faced a sudden spike in customer calls. TCN's notification tools and IVR kept operations efficient. The so...lution helped the bank handle the crisis and support customers. The case highlights TCN's ability to scale during emergencies.
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Genesys Cloud CX helped Emirates NBD deliver better customer experiences at scale. The bank used Genesys to connect with customers across channels. The solution improved efficiency in their contact c...enter. Emirates NBD built trust and loyalty with seamless banking support. The platform enabled personalized service for their clients.
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BA Insight helped a California consulting firm improve information access with simplified search. The firm used BA Insight's enterprise search solution to make finding information easier. This led to... better productivity for employees. The case highlights the benefits of AI-powered search and knowledge management. The consulting firm saw faster access to data and improved workflow efficiency.
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FluentStream helped Bristol Dental Group improve patient communication and reduce hold times. The group needed a reliable, HIPAA-compliant phone system with advanced call routing and mobile features.... FluentStream's cloud-hosted solution allowed staff to handle more calls with fewer people and respond to emergencies faster. The new system increased appointments, reduced patient frustration, and saved money by using internet fax. Bristol Dental now uses FluentStream across six locations.
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Midrag wanted to improve their team's efficiency and customer communication. They used VoiceSpin's call center solutions and Zoho CRM. VoiceSpin integrated their software with Zoho CRM, allowing agen...ts to make and receive calls directly within the CRM. This integration increased agent productivity by 20%. It also improved the experience for customers, agents, and managers.
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Bright Pattern helped 80024Support move from legacy technology to a cloud-based omnichannel contact center. 80024Support needed to add new channels like SMS and web self-service, and make it easier f...or agents to access customer data. The Bright Pattern platform enabled a fast transition, downsizing of physical operations, and added voice, chat, email, SMS, and web self-service. 80024Support saw 100% uptime, lower costs, faster agent training, and better analytics. The company now offers more flexible, personalized customer experiences.
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Calabrio ONE helped Twilio achieve a 546% ROI after switching to the platform. Twilio Flex and Calabrio ONE work together to give full flexibility and deep customer experience analytics. The solution... lets Twilio use customer interaction data to make better business decisions. Managers can engage employees and improve customer service with workforce optimization tools. The platform supports personalized customer interactions and strong brand protection.
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Calabrio ONE helped Twilio achieve a 546% ROI after switching to the platform. Twilio Flex and Calabrio ONE work together to give full flexibility and deep customer experience analytics. The solution... lets Twilio use customer interaction data to make better business decisions. Managers can engage employees and improve customer service with workforce optimization tools. The platform supports personalized customer interactions and strong brand protection.
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VoiceBase helped Avantive Solutions improve agent performance and customer experience. Avantive Solutions used VoiceBase's Enterprise Accelerator and Query Language to analyze 100% of agent calls. Th...is let them coach agents better and increase sales and retention campaign results. The solution gave Avantive Solutions detailed call insights in their business intelligence tool. Avantive Solutions' CEO said the data made agents more productive.
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CommView H helps Dakota County Information Technology with call accounting and reporting. The team uses automated emailed reports every month. They produce and email about 50-55 reports to different ...people. This feature makes their work easier. CommView H supports many PBX and IP-PBX systems. It is designed for the hospitality industry.
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Eckoh provided secure payment solutions for a global agribusiness cooperative. The company needed to protect customer data and ensure payment security in their contact center. Eckoh's solution helped... them achieve secure transactions and data protection. This improved compliance and reduced risk of data breaches.
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Perficient helped Builders FirstSource modernize its legacy truss manager platform by building a new cloud-based Fusion app on Microsoft Azure. The old system caused inconsistent quotes and lacked an...alytics. The new solution unified business processes, improved scalability, and enabled on-site estimates using mobile devices. Builders FirstSource now benefits from standardized workflows and a scalable cloud platform for future growth. Cloud training and Microsoft certification guides empowered the BFS team to manage their new environment effectively.
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Contivio helped Air Oasis improve customer communication by integrating all channels into NetSuite. Air Oasis faced problems with old phone systems and needed a flexible, internet-based solution for ...remote work. Contivio's cloud contact center made agent onboarding easier and support hours longer. Air Oasis saw a 30% increase in available support hours and a 23% rise in monthly 5-star reviews. The system also made it easier for managers to monitor calls and for agents to help customers quickly.
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FiveCRM helped Senior Response scale its telemarketing operations for over 20 years. Senior Response needed a CRM that was easy for older agents to use, could scale with growth, and allowed in-house ...changes. FiveCRM provided a flexible, customizable platform with API integration and strong data security. The platform enabled quick campaign setup, easy user management, and direct support for client needs. Senior Response credits FiveCRM for helping win new business and supporting ongoing growth.
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Universal Knowledge by KPSOL helped a public advice contact centre access information stored in many formats. The software indexed websites, office files, PDFs, and SharePoint, making all knowledge e...asy to find. Advisers used features like 'Hot Topics' and 'Required Reading' to get new updates fast. The tool was simple to use and needed little training. The project went live with less than 10 days of consultancy.
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Dialpad helped Custom Ink improve efficiency by 20%. The company had problems with fragmented communication tools and manual call grading. Dialpad Support, Dialpad Sell, and Dialpad Connect let them ...combine voice and video calls in one place. Sales teams can now work from anywhere and follow up on missed calls. Support teams handle more calls and keep service quality high. Ai Recaps save agents time by making automatic call summaries.
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Synergy by Awaken Intelligence helps Aquarius Contact Centres manage 1,000 daily calls and emails with just 25 agents. The platform supports over 250 client campaigns, using 300+ scripts for seamless... customer experience. Awaken’s Dispatch enables fast escalation to the right contractor, improving workflow and SLA compliance. Aquarius relies on Synergy for web-based scripting, email integration, and dispatch intelligence. The technology ensures accurate data sharing and reduces resolution times for customer queries.
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Synergy by Awaken Intelligence helps Aquarius Contact Centres manage 1,000 daily calls and emails with just 25 agents. The platform supports over 250 client campaigns, using 300+ scripts for seamless... customer experience. Awaken’s Dispatch enables fast escalation to the right contractor, improving workflow and SLA compliance. Aquarius relies on Synergy for web-based scripting, email integration, and dispatch intelligence. The technology ensures accurate data sharing and reduces resolution times for customer queries.
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Nectar Desk helped Canaflora improve customer service and sales. The company used Nectar Desk's call center software to handle more calls and manage orders better. Canaflora saw a 40% reduction in ca...ll response time and a 25% increase in order volume during peak periods. Customer satisfaction improved by 35%. Agent productivity increased by up to 30%. The solution also reduced missed orders by 15% and boosted first call resolution to 80%.
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Alvaria Motivate and speech analytics helped a Detroit-based customer engagement provider boost their proprietary quality score above 72% for the first time in 10 years. The company used gamification..., real-time analytics, and rewards to make quality improvement fun and engaging for over 3,500 employees across 11 call centers. Employee engagement rose, leading to record-high quality scores and increased ROI. Productivity also spiked in agent monthly close and activation rates. The solution set a new standard for quality and exceeded key business goals.
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Aloware helped Mind and Metrics improve client communication. Before Aloware, reps struggled with switching between tools and lacked strong bulk SMS features. Aloware's easy interface and HubSpot int...egration made calling and messaging faster. Bulk SMS and SMS automation let clients reach customers quickly. As a result, reps work more efficiently and response rates improved. Mind and Metrics now keeps clients better informed and engaged.
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EVS7 dialer software helped City Storm Leads boost call center productivity. The company switched from an expensive dialer to EVS7, saving money and improving call quality. With EVS7, City Storm Lead...s increased calls by 600% and grew its telemarketing team by 700%. The software was 800% more cost effective than their previous solution. The CEO praised EVS7 for its easy-to-use features and strong customer support.
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EVS7 dialer software helped City Storm Leads boost call center productivity. The company switched from an expensive dialer to EVS7, saving money and improving call quality. With EVS7, City Storm Lead...s increased calls by 600% and grew its telemarketing team by 700%. The software was 800% more cost effective than their previous solution. The CEO praised EVS7 for its easy-to-use features and strong customer support.
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Nixxis call center software helped Call to Action, a French fundraising call center, improve campaign management and KPI monitoring. The solution enabled custom dashboards and detailed tracking for o...ver 90% of call broadcasts. Agents found the tool easy to use, and supervisors gained real-time performance monitoring. Call to Action optimized client statistics and reporting, supporting over 45 NGOs with stable results.
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Tetherfi Secure Assist helped Experian secure its remote contact center operations. Experian needed to keep remote work safe and compliant with rules like GDPR and HIPAA. Tetherfi used Vision AI to w...atch for risky actions, like using phones or letting unauthorized people help. The platform gave Experian real-time monitoring, strong controls, and easy management. Experian kept business running smoothly, stayed compliant, and protected sensitive data.
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Convoso helped 448 Recruitment improve blood donor outreach. The team struggled with dialers that would not integrate with their custom CRM. Convoso provided seamless integration, making work easier ...for agents. The answering machine detection feature doubled donor talk time and appointments set per hour. Agents no longer wasted time on voicemails or multiple software systems. The result was reduced agent burnout and more lives saved.
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Beachbody, a billion-dollar company, faced challenges with script management across multiple contact centers. They experienced long turnaround times and high costs for script changes. Beachbody hired... SingleComm to streamline their process. SingleComm's Workflow tool allowed real-time data adjustments and easy script changes. This reduced scripting time from weeks to days and eliminated the need for expensive coding. As a result, Beachbody saved hundreds of thousands in potential revenue and programming costs.
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3CX unified communications helped Vesper Road and Morris Lane NHS Surgeries in Leeds connect two locations with one phone system. The surgeries needed to comply with legal call recording and reduce c...osts from their old system. 3CX provided softphones, mobile clients, and automatic call recording, making staff more responsive and improving patient service. The new system made it easy to transfer calls, manage opening hours, and access call reports. The surgeries saved 18% on costs and improved patient experience by unifying their communications.
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Second Harvest Heartland improved its call center with ServiceNow and 3CLogic. They now return calls 74% faster. In the first month, they handled almost 2,000 calls. By month three, they supported ov...er 8,000 neighbors. The new system helps them provide better support in seven languages.
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VMware Cloud Foundation helps Cole Engineering Services and PCTE improve military readiness. They use the platform to support training and simulation. The solution provides a secure and flexible clou...d environment. This helps them deliver better results for military clients. The platform supports complex workloads and increases efficiency. The case highlights the benefits of VMware Cloud Foundation for defense technology.
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AireSpring provided DIA connectivity for a media production company. The company wanted better support than mega-carriers offered and needed a primary connection to complement Comcast backup circuits.... AireSpring, through CDW and TBI, delivered fast responses, transparent provisioning, and flexible network reach. AireSpring turned up 17 locations on time with no interruptions. The deal was worth $18,200 MRC over 36 months, totaling $655,200. The customer praised AireSpring's white-glove service and is considering expanding to 70 more locations.
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A financial services organization wanted to improve their QA around call performance among sales and support agents. They implemented Leaptree, which was easy to set up and flexible for adding and ad...justing scorecards. This improved QA and the call experience for customers, making it a gamechanger for the organization.
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Swoop Funding used Aircall’s cloud-based phone system to improve their sales and support strategy. They wanted to help small businesses find the right funding options. Swoop used Aircall’s API to bui...ld a data-led approach for better customer and employee experiences. The voice solution helped Swoop give personal guidance and support to their clients. This made it easier for business leaders to get the funding they need.
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Zettle by PayPal wanted to help small businesses with payment solutions. They needed a better way to support their customers as they grew. Their old contact center platform was not stable and missed ...important features. Zettle chose UJET for its advanced customer support tools and strong partnership. After using UJET, Zettle saw a 10% increase in CSAT score and cut agent training time by 50%.
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Scorebuddy BI helped Deriv improve their customer support quality assurance. The tool lets them mix and match different metrics in reports. This flexibility meets department needs and keeps important... details. Automated reporting boosts quality assurance visibility across the company. Deriv values how Scorebuddy BI makes reporting easier and more useful.
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MaestroQA helped Betterment close gaps in chatbot performance visibility. Betterment used the platform to analyze and improve their chatbot operations. The solution provided integrations, data wareho...use, API ingest, and AI-powered reporting. Betterment gained better insights into chatbot quality and performance. This led to improved chatbot outcomes and customer experience.
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CX/EX Scoring Bot, formerly Cogito, helped a Fortune 100 FinTech cut average handle time by 8%. The company used real-time feedback and AI-driven insights to improve agent performance. Net promoter s...core rose by 10 points. Customer experience scores improved by 2%. Supervisors gained better data for targeted coaching and performance consistency.
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CXone helped ArrowXL fix problems with old, separate systems. ArrowXL used CXone to bring all contact center work into one place. Agents now save time and work faster. ArrowXL saw a 10% drop in labor... costs and agents handle two more contacts per hour. Better reporting lets managers and agents see how they are doing. Coaching and first-contact resolution improved. ArrowXL plans to use more AI features in the future.
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CXone helped ArrowXL fix problems with old, separate systems. ArrowXL used CXone to bring all contact center work into one place. Agents now save time and work faster. ArrowXL saw a 10% drop in labor... costs and agents handle two more contacts per hour. Better reporting lets managers and agents see how they are doing. Coaching and first-contact resolution improved. ArrowXL plans to use more AI features in the future.
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CXone helped ArrowXL fix problems with old, separate systems. ArrowXL used CXone to bring all contact center work into one place. Agents now save time and work faster. ArrowXL saw a 10% drop in labor... costs and agents handle two more contacts per hour. Better reporting lets managers and agents see how they are doing. Coaching and first-contact resolution improved. ArrowXL plans to use more AI features in the future.
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CXone helped ArrowXL fix problems with old, separate systems. ArrowXL used CXone to bring all contact center work into one place. Agents now save time and work faster. ArrowXL saw a 10% drop in labor... costs and agents handle two more contacts per hour. Better reporting lets managers and agents see how they are doing. Coaching and first-contact resolution improved. ArrowXL plans to use more AI features in the future.
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CXone helped ArrowXL fix problems with old, separate systems. ArrowXL used CXone to bring all contact center work into one place. Agents now save time and work faster. ArrowXL saw a 10% drop in labor... costs and agents handle two more contacts per hour. Better reporting lets managers and agents see how they are doing. Coaching and first-contact resolution improved. ArrowXL plans to use more AI features in the future.
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Five9 helped Alaska Airlines move its contact center to the cloud. The airline needed better AI, omnichannel support, and remote work capabilities. Five9 delivered automated call routing and improved... wait times during busy periods. Integrated omnichannel performance made the customer experience better. Alaska Airlines now has a more efficient and modern contact center.
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Yeastar P-Series PBX helped Rossi S.r.l connect seven branches across Italy. The company needed to manage over 70 employees and keep its old analog phones. Yeastar's solution let Rossi control all ph...ones from one place and improved call routing. The new system made customer service easier and faster. Rossi saw better call management and was happy with the simple web interface.
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Google call tracking helped Beaurepaires measure how digital marketing channels drive customer calls and sales leads. The solution tracked calls from desktop, mobile websites, and search ads. 80% of ...all call leads were direct to local stores, showing the importance of local information. Over 25% of call leads came from mobile, with half from click-to-call ads. 50% of tracked calls came from paid media, and 31% from free search listings. Beaurepaires used these insights to improve ROI and customer engagement.
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Avaya Experience Portal helped Johns Hopkins Healthcare System (JHHS) improve patient experience. JHHS needed to handle over 11,000 calls on busy days and give patient representatives real-time infor...mation. Avaya integrated its contact center with EPIC EMR, automating patient identification and validation. This led to a 70% match rate for incoming calls and better communication between service reps and practices. Patient satisfaction is now tracked and used for improvements.
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Avaya Experience Portal helped Johns Hopkins Healthcare System (JHHS) improve patient experience. JHHS needed to handle over 11,000 calls on busy days and give patient representatives real-time infor...mation. Avaya integrated its contact center with EPIC EMR, automating patient identification and validation. This led to a 70% match rate for incoming calls and better communication between service reps and practices. Patient satisfaction is now tracked and used for improvements.
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Avaya Experience Portal helped Johns Hopkins Healthcare System (JHHS) improve patient experience. JHHS needed to handle over 11,000 calls on busy days and give patient representatives real-time infor...mation. Avaya integrated its contact center with EPIC EMR, automating patient identification and validation. This led to a 70% match rate for incoming calls and better communication between service reps and practices. Patient satisfaction is now tracked and used for improvements.
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XCALLY automated appointment notifications for a major university hospital in Eastern Europe. The hospital faced manual workload, staff stress, and errors in patient communications. XCALLY delivered ...an automated call system with IVR, real-time integration, and a dashboard for tracking. The solution freed up staff, improved appointment slot management, and ensured instant updates. The hospital now manages patient notifications more efficiently and accurately.
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Exotel's automated calling system helped Medcare Hospitals & Medical Centres cut appointment no-shows from 24% to 14%. The hospital replaced manual follow-up calls with a multi-channel reminder syste...m using voice, SMS, and messaging. This freed up nursing and front office staff to focus on patient care. Real-time analytics improved decision making. Medcare saw better patient attendance and higher staff productivity.
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Intermedia Unite helped Page Point Animal Hospital & Pet Resort fix their unreliable phone system. Their old on-premises phones failed at least once a month. The team needed reliable, responsive comm...unication to care for pets and owners. Intermedia Unite offered cloud-based reliability, strong support, and features for remote work. Now, staff can stay connected from anywhere and deliver better service.
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Talkdesk helped Bergman Clinics improve patient experience with an AI-powered contact center. Smart routing and real-time agent assistance made support faster and more accurate. Integration with the ...EMR system gave agents instant access to patient data. This reduced friction and improved response times. Service quality increased, and the clinics built a strong foundation for better care and patient satisfaction.
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