Contact Center Software Client Stories | Industry adoption & Deployment Successes

SumUp used Five9 to improve customer experience. They deployed voice and IVA solutions in many languages. Automated workflows helped increase... self-service. SumUp achieved 50% call containment. They saved 23% in costs with IVA compared to agents. Self-service increased by 10% in the first year.
Show More..

Scorebuddy helped Moneyboat replace its outdated QA process. The new system made scoring faster and easier. Agents became more engaged... in their own development. QA scores improved across the company. Moneyboat won awards for lending and service after using Scorebuddy. The platform now links QA for all five offices.
Show More..

SharpenCX helped Five Star Credit Union quickly replace their previous call center system to support 54,000 members. The solution enabled... smooth implementation and fast support for over 30 agents. Performance Tiles let agents track goals and improve service quality. Managers used real-time data to coach teams and boost agent confidence. Five Star expanded SharpenCX to more departments in just one week, improving both customer and agent experiences.
Show More..

VoApps DirectDrop Voicemail helped a leading online lender automate outreach and boost engagement. The lender faced high manual workload and... needed to improve collections and loan growth. After integrating VoApps with their loan management system, they saw a 15x ROI in lending and 5x ROI in collections. Callback rates increased by 10% for loans and 6% for collections. The solution reduced manual dialing and improved team productivity.
Show More..

Alvaria Motivate helped State Collection Service boost immediate pays. The platform gave agents and managers a clear view of goals... and progress. Contests and duels increased productivity and efficiency. Agents earned points and redeemed prizes, keeping motivation high. Integrated coaching let supervisors support agents in real time. Engagement rose across the company, driving better results.
Show More..

USAN’s AI Contact Analytics helped a leading U. S. fintech firm in healthcare rewards uncover agent skill gaps and improve...training. The platform analyzed thousands of customer interactions using Gen AI, surfacing new customer intents and driving actionable insights. The company moved from manual coaching to coaching on all interactions, accelerating their Amazon Connect deployment. Key results included improved agent performance, enhanced self-service, and reduced costs. The solution provided dashboards, automatic intent detection, and agent coaching recommendations.
Show More..

PayPal uses VoiceSage to contact customers in arrears. The platform is easy to use and helps manage collections. PayPal values... VoiceSage for its compliance and legal standards. The system is flexible and adapts to PayPal's needs. VoiceSage supports PayPal's customer engagement and debt collection efforts.
Show More..

A leading Nordic mobile payments provider used Amdocs to modernize its platform on AWS. The old system could not scale... or add new features fast enough. Amdocs built a cloud-native, microservices-based platform. This made the service more reliable and easier to update. The provider can now handle more users and launch new payment features quickly. The managed services model also cut operational overhead and improved uptime.
Show More..

CX/EX Scoring Bot helped a Fortune 100 FinTech company cut average handle time by 8%. Agents got real-time feedback, while... supervisors used data insights for targeted coaching. The solution improved net promoter score by 10 points. Customer experience scores rose by 2%. The bot guided agents during complex, emotionally charged calls, especially for payment disputes and refunds.
Show More..

CallFinder helped Revenue Enterprises automate call scorecards using speech analytics. The company moved from manual sampling to monitoring 100% of... calls. This improved compliance tracking and agent coaching. They identified the top 10 inbound call reasons. Supervisors now use insights to train agents and improve customer experience. CallFinder's solution increased efficiency and compliance in their contact center.
Show More..

Voyc enabled Specialist Motor Finance to monitor 100% of customer calls, up from just 2. 5%. The platform helped identify...25% more vulnerable customers and reduced manual QA time by 98%. Specialist Motor Finance avoided at least £3450 in potential FCA redress. Coaching speed improved, cutting delivery from one month to under one week. The solution delivered measurable impact in just 77 days.
Show More..

Xero used Dialpad to unify its global communications. The company replaced many local PBX systems with one cloud-based platform. This... helped Xero save $500,000 each year in telephony costs. Employees can now work from anywhere and support customers worldwide. Dialpad integrates with Google Workspace and Salesforce for better sales and service. Xero’s IT team can set up new offices in minutes, not days.
Show More..

Help Lightning enabled Ricoh to transform its service delivery with merged reality technology. Ricoh used Help Lightning to connect field... technicians with remote experts, reducing on-site response times by 20%. Over 1,500 Ricoh employees now use the platform across multiple business units. The solution increased first-time fix rates and improved customer experience. Ricoh credits Help Lightning for making the transition to digital service easy and intuitive.
Show More..

White-Harris used Intermedia's UCaaS and CCaaS solutions to keep their brand identity strong. They white labeled these services to offer... them under their own name. This helped them earn more top-line revenue. The company kept control over their customer relationships. They also improved their business by adding new services.
Show More..

Dakota County Information Technology uses CommView H from At Comm Corporation to automate call accounting and reporting. The team generates... and emails 50-55 reports monthly to different people. Automated emailed reports save time and improve efficiency. The solution supports multiple PBX and IP-PBX systems. It helps track phone usage and detect toll fraud in hospitality environments.
Show More..

CallHippo helped INTECH Creative Services Pvt Ltd boost sales team efficiency and cut communication costs. INTECH needed a phone system... with easy onboarding, global coverage, and low rates. CallHippo delivered an intuitive interface, wide geographic reach, and strong support. INTECH saw increased efficiency, reduced calling expenses, and better global outreach. The solution improved productivity and streamlined international sales operations.
Show More..

Bright Pattern Contact Center software helped Ocular Technologies deliver better customer engagement in South Africa. Ocular Technologies used the omnichannel... cloud platform to let customers choose voice, email, chat, social, SMS, and video channels. They added automated billing, credit card payments, and a self-provisioning engine. The solution blended AI from Bright Pattern and IBM Watson, including Facebook Messenger chatbots. This partnership improved efficiency and customer experience for top South African brands.
Show More..

XCALLY delivered an omnichannel platform for a major Brazilian IT services company. The client managed millions of citizen interactions monthly... and needed robust infrastructure, automation, and accessibility. XCALLY integrated IVR, chatbots, video calls, and CRM, meeting a 45-day deployment deadline. Results: 5 million calls/month, 60% IVR resolution, 1 million WhatsApp interactions with 90% chatbot resolution, and improved citizen experience.
Show More..

Datacom Cloud X achieved VMware Sovereign Cloud Provider status. This recognition highlights their secure cloud services. The solution supports data... sovereignty and compliance. Datacom Cloud X now offers trusted cloud infrastructure for sensitive workloads. VMware technology powers their secure and compliant cloud platform.
Show More..

Ringover helped Movinghub expand internationally with its Power Plan VoIP solution. Movinghub needed a multi-site phone system, better call quality,... and integration with their custom CRM. Ringover delivered unlimited calls to 110 countries, HD meetings, and easy CRM integration. The dashboard made setup simple as Movinghub grew fast. Movinghub praised Ringover's support and usability for their global teams.
Show More..

TruGreen used Capacity's AI-powered platform to improve sales conversions. The solution included intelligent virtual agents and real-time agent assist for... contact center support. TruGreen saw a 10% increase in sales conversions after implementation. The platform helped automate customer interactions and streamline workflows. This led to faster resolutions and better customer engagement.
Show More..

SingleComm helped Argo Contact Center cut costs by 40%. Argo used SingleComm’s all-in-one contact center solution to boost revenue and... improve client processes. The platform enabled faster onboarding, better reporting, and seamless integration. Argo expanded into new verticals like healthcare and finance. The solution supported compliance and improved patient satisfaction for healthcare clients.
Show More..

Fox TAS helped Global Answer 24/7 grow from 50 to 500 calls per day. The company replaced outdated systems with... a managed, scalable solution. This reduced operational burden and improved call handling. Global Answer 24/7 expanded into five international markets. The new system enabled accurate billing and faster response times. The company also launched First Point AI, a voice AI solution for businesses.
Show More..

Fox TAS helped Global Answer 24/7 grow from 50 to 500 calls per day. The company replaced outdated systems with... a managed, scalable solution. This reduced operational burden and improved call handling. Global Answer 24/7 expanded into five international markets. The new system enabled accurate billing and faster response times. The company also launched First Point AI, a voice AI solution for businesses.
Show More..

Canaflora used Nectar Desk’s call center software to improve customer service. They achieved a 40% reduction in call response time... and a 25% increase in order volume during peak periods. Missed calls dropped by over 30%. Customer satisfaction improved by 35%. Agent productivity rose by up to 30%. CRM integration and real-time analytics helped streamline operations and boost sales.
Show More..

Ameyo provided iVenturesPH Inc. with an inbound and outbound contact center solution. The company needed a centrally managed, multi-tenant system... for multiple call centers in the Philippines. Ameyo's communications suite was hosted in the US data center, giving full IT control and supporting unique call flows for each center. The solution enabled reliable, customizable services and simplified IT management for iVenturesPH Inc.
Show More..

Ameyo provided iVenturesPH Inc. with an inbound and outbound contact center solution. The company needed a centrally managed, multi-tenant system... for multiple call centers in the Philippines. Ameyo's communications suite was hosted in the US data center, giving full IT control and supporting unique call flows for each center. The solution enabled reliable, customizable services and simplified IT management for iVenturesPH Inc.
Show More..

Ameyo provided iVenturesPH Inc. with an inbound and outbound contact center solution. The company needed a centrally managed, multi-tenant system... for multiple call centers in the Philippines. Ameyo's communications suite was hosted in the US data center, giving full IT control and supporting unique call flows for each center. The solution enabled reliable, customizable services and simplified IT management for iVenturesPH Inc.
Show More..

Ameyo provided iVenturesPH Inc. with an inbound and outbound contact center solution. The company needed a centrally managed, multi-tenant system... for multiple call centers in the Philippines. Ameyo's communications suite was hosted in the US data center, giving full IT control and supporting unique call flows for each center. The solution enabled reliable, customizable services and simplified IT management for iVenturesPH Inc.
Show More..

Convoso helped a final expense insurance agency boost revenue by 30%. The team struggled with low answer rates and high... lead costs using their old dialer. After switching to Convoso, answer rates improved by 50% and contact success reached 90%. Lead costs dropped by 60%. Agents became more prepared and morale improved. Real-time reporting and caller ID management were key features.
Show More..

Ozonetel's smart IVR helped ACKO cut IVR time by 20%. The system improved routing accuracy by 20% and made resolutions... 50% faster. ACKO automated 3,000 customer requests per month with self-service IVR. Customer satisfaction reached 90%, 15% higher than the industry average. Freshdesk integration gave agents context, reducing handle times by 50%.
Show More..

Liveops helped a leading national insurance provider scale bilingual customer support across the U. S. and Mexico. The company launched...a Mexico-based program in just 4 weeks, adding nearshore Spanish-language coverage. This dual-location model enabled the client to flex to 150% of unexpected call volume and achieve 30% estimated cost savings. Agents in Mexico reached proficiency 50% faster than expected. Liveops maintained high performance, with over 88% success in inspection scheduling after vehicle damage.
Show More..

WPA uses Talkdesk to deliver top-tier customer service in health insurance. The company unified all communications on one secure platform.... This made onboarding faster and improved service reliability. Talkdesk AI helps WPA handle sensitive medical and payment calls with more confidence. As WPA grows, Talkdesk supports their client-focused vision with scalable solutions.
Show More..

DYL helped PD Fort Insurance Agency grow their business. After starting with the DYL platform, they saw a big increase... in leads within a few weeks. The agency used DYL to manage calls and contacts. The customer said DYL changed their business for the better. DYL made it easier to get new leads fast.
Show More..

Ytel Engagement Platform helped HIC Marketing simplify daily tasks and boost revenue. HIC needed a system with a dialer and... lead posting in one platform. Ytel provided a customizable solution with strong support and advanced features. HIC maintained 20 to 40 seats and grew faster than with any other system. The platform eliminated integration headaches and supported business growth in the insurance sector.
Show More..

Voicent Agent Dialer helped Broker Resources, Inc. boost productivity and cut costs. The insurance agency faced issues with their old... dialer, including bugs and high monthly fees. After switching to Voicent, setup was easy and support was strong. The one-time purchase and pay-as-you-go pricing saved money. Adding more agent lines improved sales and handled busy periods. Productivity increased across the company.
Show More..

i2x Assistent helped an insurance company in Germany cut recruiting and coaching costs by up to 20%. The company used... i2x Echtzeitcoaching and Echtzeitfeedback to train staff faster and improve onboarding. Real-time feedback and digital guides boosted agent confidence and performance. The solution reduced new employee training time by up to 50% and increased agent satisfaction. Over 95% of agents accepted the i2x solution, lowering turnover rates.
Show More..

Mitel helped Van Mossel Group unify communications across 60 sites and 400 users. VMG replaced many old phone systems with... MiVoice Business and MiContact Center. Over 120 customer-facing staff now use a single platform for calls, messages, and reporting. Employees gained more flexibility for remote work with unified communications. The new system improved customer service and made it easier to add new users and sites as VMG grows.
Show More..

Mitel helped Van Mossel Group unify communications across 60 sites and 400 users. VMG replaced many old phone systems with... MiVoice Business and MiContact Center. Over 120 customer-facing staff now use a single platform for calls, messages, and reporting. Employees gained more flexibility for remote work with unified communications. The new system improved customer service and made it easier to add new users and sites as VMG grows.
Show More..

SmartChoice’s SmartTile helped a leading luxury retail giant connect 458 mono-brand stores. The company unified software platforms for video surveillance,... analytics, and people counting. SmartTile reduced monthly phone costs and improved support reliability. Real-time analytics and automated reports replaced manual oversight. The retailer now manages all stores remotely from one dashboard.
Show More..

Wayfair used Tenfold CTI for Salesforce to give 700+ agents instant access to customer data. This solved their problem of... buried information and low connection rates. In six months, outbound call volume doubled and connection rates rose by 30%. Productivity gains equaled adding 38 employees. Managers gained new analytics and coaching tools. Wayfair logged over 2.3 million calls in the first six months.
Show More..

KIABI used Akio Insights to analyze customer feedback from all written channels. They collected verbatim comments from email, chat, surveys,... and review platforms. This helped them spread the voice of the customer across the company. Their omnichannel feedback project won a CX Award in 2021. KIABI strengthened its e-commerce leadership in a competitive market.
Show More..

Chico's used CDC Software to integrate CRM and telephony across two call centers. They kept different telephony systems but unified... operations with a single software solution. CDC Software enabled standard training and procedures for agents. Chico's improved customer service efficiency and reduced costs. The platform required little maintenance and improved the customer experience.
Show More..

VirtuaQ's customer journey orchestration platform helped Mathrubhumi Bookstall at CIAL and Amar Chitra Katha deliver proactive customer service. After a customer... found a printing defect, the bookstore took ownership and contacted the publisher directly. Amar Chitra Katha sent a replacement copy and followed up to ensure delivery. This seamless collaboration and follow-up turned a small issue into a positive experience. The story highlights the value of proactive service, collaboration, and ownership in customer experience.
Show More..

Arise Shield stopped all fraud for a luxury goods retailer in the first month. The solution blocked 1,136 actions and... protected $110,982 in revenue. Arise Shield handled 31,621 transactions with real-time monitoring and custom fraud detection rules. Customer satisfaction reached 102% of the goal, and quality assurance hit 101%. The retailer kept its reputation strong and customer trust high with proactive fraud prevention.
Show More..

FluentStream helped Oakview Dermatology manage 10,000 patient calls per month across nine locations. Oakview used FluentStream’s cloud-based call center and... mobile app to support remote work and outsourced call center operations. The platform’s analytics and feedback tools improved staff training and resource planning. Oakview saw better interoffice communication and more efficient patient service. The support team at FluentStream was praised for fast, accurate help.
Show More..

Qmatic Orchestra helped Westfriesgasthuis, a Dutch hospital, remove service counters and cut waiting lines. Patients now check in at self-service... terminals and see their status on digital screens. Staff greet patients, enter data, and take samples in one step. The hospital improved patient flow and communication. Real-time data and digital signage made the experience smoother for 450 daily visitors.
Show More..

3CX helped Animal Hospital of Malmö connect five clinics with one phone system. The hospital replaced its old MD110 system... with 3CX for easier integration, call recording, and call statistics. Staff now manage calls across all sites, improving emergency response and customer service. The switch lowered telephony costs and made administration simple. Employees can call between clinics for free, boosting productivity.
Show More..

Pindrop platform stopped 94. 3% of bot calls at a Fortune 500 healthcare group. Automated bots targeted member accounts, risking...over $73M in HSA balances. Pindrop Protect and Pulse flagged over 30,000 bot calls in real time. Security teams used these alerts to tighten IVR controls. Attackers moved on, and the attack surface shrank fast.
Show More..

KPS Universal Knowledge helped Indiana University Health improve patient service quality. The knowledge management tool gave call center staff instant... access to up-to-date clinic and physician information. Staff could now answer patient questions faster and more accurately using natural language search. Migrating from SharePoint to Universal Knowledge reduced time spent searching for answers. This led to better patient satisfaction and more consistent information across all channels.
Show More..

Unipath Speciality Laboratory Ltd used Elision's DialShree healthcare solution to improve patient service. The lab faced slow communication, high data... redundancy, and low patient care efficiency. Elision provided a blended calling solution with CRM integration and missed call software. Staff efficiency increased by 94.57%. Patient service improved by 100%. Data redundancy dropped by 94.57%. Resource utilization grew by 77.2%.
Show More..

Awaken Synergy and Dispatch helped STARS, a Canadian air ambulance service, manage 113,400 out of 146,304 calls in 2020. STARS needed a... flexible call scripting solution to support diverse emergency communications and lone worker safety. Synergy enabled direct integration with ArcGIS, FME, and SQL databases, streamlining agent workflows. The system improved crisis response and unified agent desktops for seamless service. 25% of calls were lone worker alarms, handled by a dedicated team.
Show More..

Awaken Synergy and Dispatch helped STARS, a Canadian air ambulance service, manage 113,400 out of 146,304 calls in 2020. STARS needed a... flexible call scripting solution to support diverse emergency communications and lone worker safety. Synergy enabled direct integration with ArcGIS, FME, and SQL databases, streamlining agent workflows. The system improved crisis response and unified agent desktops for seamless service. 25% of calls were lone worker alarms, handled by a dedicated team.
Show More..

Ty switched to 8x8 for business and customer communications. The migration took just four weeks with no downtime or lost... sales. Ty saved about $75,000 per year after moving to 8x8. Customer service satisfaction improved, with 91.7% of callers choosing the callback option. Hold times dropped, and reporting tools helped optimize staffing. Ty found the system easy to use and manage.
Show More..

Ty switched to 8x8 for business and customer communications. The migration took just four weeks with no downtime or lost... sales. Ty saved about $75,000 per year after moving to 8x8. Customer service satisfaction improved, with 91.7% of callers choosing the callback option. Hold times dropped, and reporting tools helped optimize staffing. Ty found the system easy to use and manage.
Show More..

Avaya Cloud Office helped MEVACO GmbH move from analog to cloud-based telephony. The company integrated its sales processes with Salesforce... CRM, improving response times and centralizing communications. MEVACO now manages up to 80% of customer requests online and supports 60 sales staff across 10 locations. The new system reduced maintenance costs and made onboarding easier. MEVACO also benefits from features like multilingual support and Microsoft 365 integration.
Show More..

Avaya Cloud Office helped MEVACO GmbH move from analog to cloud-based telephony. The company integrated its sales processes with Salesforce... CRM, improving response times and centralizing communications. MEVACO now manages up to 80% of customer requests online and supports 60 sales staff across 10 locations. The new system reduced maintenance costs and made onboarding easier. MEVACO also benefits from features like multilingual support and Microsoft 365 integration.
Show More..

Avaya Cloud Office helped MEVACO GmbH move from analog to cloud-based telephony. The company integrated its sales processes with Salesforce... CRM, improving response times and centralizing communications. MEVACO now manages up to 80% of customer requests online and supports 60 sales staff across 10 locations. The new system reduced maintenance costs and made onboarding easier. MEVACO also benefits from features like multilingual support and Microsoft 365 integration.
Show More..

Eloquant helps a global industrial company manage and enhance customer reviews. The company uses Eloquant's cloud platform to measure satisfaction... and collect feedback. They publish and respond to reviews, addressing negative comments and tracking dissatisfaction. This approach builds trust, improves reputation, and increases customer loyalty. The solution also provides insights for innovation and competitive advantage.
Show More..

Natterbox helped Texecom cut call waiting times from an hour to just 3 minutes. The company saw a 35% drop... in call abandonment rates. Texecom saved 15 hours each month on reporting. Natterbox’s phone system, fully embedded in Salesforce, gave Texecom full visibility of their contact centre. Customer complaints about waiting times dropped from 2-3 a day to just 1 in a year.
Show More..

Aria Telecom Solutions helped a leading real estate company improve lead management and customer engagement. The company used predictive dialers,... IVR, ACD, and CRM integration to automate calls and streamline data. AI-powered analytics and chatbots boosted lead conversion and customer satisfaction. CRM and mobile app integration cut administrative tasks by 40%. The unified system gave agents more time with clients and improved data management.
Show More..

Knowlarity’s Outbound Contact Center and Missed Call Solution helped a real estate startup automate lead generation and customer engagement. The startup replaced... manual call handling with automated outbound calls and a missed call system. This made it easier for tenants and property owners to connect. The solution improved call efficiency, increased lead generation, and enabled real-time performance tracking. The business managed services across India without upfront capital expenses.
Show More..

Knowlarity’s Outbound Contact Center and Missed Call Solution helped a real estate startup automate lead generation and customer engagement. The startup replaced... manual call handling with automated outbound calls and a missed call system. This made it easier for tenants and property owners to connect. The solution improved call efficiency, increased lead generation, and enabled real-time performance tracking. The business managed services across India without upfront capital expenses.
Show More..

Callr's call tracking API helps Bien'ici, a top real estate portal in France, connect digital and physical customer journeys. Bien'ici uses call... tracking to link property listings to phone numbers, making it easy for clients to contact agents. The solution supports over 15 million monthly visits and 12,000 professional members. Callr provided access to a pool of 100,000 unique numbers, ensuring reliable call tracking data. The tool boosts brand trust and helps sales teams show the value of their services.
Show More..

Steve Parker Realtor needed to share hundreds of contacts with brokers and contractors. Using Google Contacts made sharing difficult. ContactBook... helped them share Gmail contacts with their team in one click. Now, everyone on the team can access contacts easily because it is centralized.
Show More..

Mitel and TeleComp helped AIRIA Development Company build a full communications system for a new luxury residential community. AIRIA needed a... partner to manage all communications, wiring, security, and vendor selection. TeleComp provided project management and installed a Mitel premise-based solution with unified communications, WiFi, and security integration. The system lets staff control calls, doors, and cameras from any location. AIRIA saved thousands of dollars and praised the quality and reliability of the solution.
Show More..

Eckoh's CallGuard and EckohROUTE solutions helped a global foreign exchange provider secure contact center payments. Customers now enter payment details... using their phone keypad, so agents never see or hear cardholder data. This removed payment data from the contact center, reducing breach risk and simplifying PCI DSS compliance. Instant call routing between contact centers improved disaster recovery and ensured uninterrupted service. The company now benefits from a secure, scalable platform that supports compliance and growth.
Show More..

Tetherfi’s Edge AI solution helped Asia’s leading regional bank improve customer service. The bank needed real-time speech-to-text transcription and emotion... detection for its contact center agents. Tetherfi delivered a CPU-optimized transcription engine that worked with limited resources. The solution integrated with the bank’s voice gateways and AI tools. The bank now gets accurate live transcriptions, automated summaries, and emotion analysis. This made operations simpler and improved agent support during calls.
Show More..

Exotel Fusion CX helped TISA Bank unify all customer channels into one workspace. The bank improved first-call resolution to 60%... and cut average handle time by 45%. Agents now use a single system for voice, chat, email, and WhatsApp. Compliance is stronger with 100% call recording and audit trails. Digital channel adoption grew by 70%, and agent productivity increased by 35%.
Show More..

ice Contact Center helped Sunshine Coast Credit Union improve member service. SCCU replaced manual call routing and Excel tracking with... intelligent skills-based routing and real-time dashboards. This reduced wait times and enabled consistent support, even during disruptions. Supervisors gained better visibility and could make data-driven decisions. SCCU enabled remote work to keep operations running smoothly.
Show More..

TCN software helped a national bank manage a surge in customer calls after its mobile app crashed for a week. The bank faced... high call volumes and needed to stay efficient. TCN enabled the team to handle the increased demand without losing productivity. The solution kept customer service running smoothly during a crisis. The case highlights TCN's value for banking call centers.
Show More..

Upstream Works on Finesse helped Progressive Credit Union integrate ten banking systems. Agents gained instant access to key data, improving... efficiency and service across all channels. Members received more personalized banking experiences. The credit union improved service levels and agent productivity. The solution enabled easier training and better business analysis.
Show More..

Wind Hellas used Exelysis Contact Center to connect with more customers. They combined call center and retail store agents using... a cloud-based CRM and predictive dialer. Supervisors managed campaigns and tracked KPIs with real-time analytics. The solution helped Wind Hellas increase customer retention and profits. They now reach more people and provide a personal touch in every interaction.
Show More..

Vodafone Oman used Genesys Cloud CX to transform its contact center. The company shifted 70% of customer interactions to digital... channels. It launched new telesales programs and improved WhatsApp support. Vodafone Oman achieved a sales conversion rate of over 15%. It now holds the top NPS in the Oman telecom market. Automated workforce management helped optimize staffing and reduce costs.
Show More..

VoiceBase helped a large call center use AI-powered speech analytics to improve key metrics. Sales conversions increased by 104%. Average... handle time dropped by 10%. Agent training time was cut in half. First call resolution rose by 17.2%. The platform analyzed every customer interaction, replacing manual spot checks. This led to better agent performance and higher operational efficiency.
Show More..

Cisco Services helped Puntonet modernize its network across Ecuador. The upgrade enabled country-wide expansion with high-speed fiber and improved security.... Cisco's analytics and automation reduced network problem logs from 200,000 to 90,000. The new infrastructure supports faster response to customer needs and better service reliability. Puntonet now connects more rural students to online education and partners with the government for digital growth.
Show More..

Sip2dial’s voice broadcasting software helped startup call centers in East Asia. These centers faced problems with extra hardware and unreliable... software. Sip2dial surveyed contact centers and built a new solution with zero bugs. After launch, 23% of startups in East Asia installed the software. The tool boosted productivity and helped small businesses build their brand.
Show More..

Collab's Nubitalk gamification platform helped Vodafone Portugal boost contact center performance. The cloud-based system used achievements, quests, and challenges to... motivate 120 agents. Vodafone saw higher customer satisfaction, shorter call durations, and better customer retention. The rollout required no workflow or hardware changes. Integration included OneContact and internal systems.
Show More..

NiCE CXone platform helped Hyatt replace a fragmented knowledge system. Hyatt migrated hundreds of legacy articles and launched Expert and... Copilot for over 250 agents. Agents now find answers faster with AI-enhanced search and tagging. First contact resolution and service consistency are improving. Change management became a success model, driving global expansion and higher agent confidence.
Show More..

NiCE CXone platform helped Hyatt replace a fragmented knowledge system. Hyatt migrated hundreds of legacy articles and launched Expert and... Copilot for over 250 agents. Agents now find answers faster with AI-enhanced search and tagging. First contact resolution and service consistency are improving. Change management became a success model, driving global expansion and higher agent confidence.
Show More..

NiCE CXone platform helped Hyatt replace a fragmented knowledge system. Hyatt migrated hundreds of legacy articles and launched Expert and... Copilot for over 250 agents. Agents now find answers faster with AI-enhanced search and tagging. First contact resolution and service consistency are improving. Change management became a success model, driving global expansion and higher agent confidence.
Show More..

NiCE CXone platform helped Hyatt replace a fragmented knowledge system. Hyatt migrated hundreds of legacy articles and launched Expert and... Copilot for over 250 agents. Agents now find answers faster with AI-enhanced search and tagging. First contact resolution and service consistency are improving. Change management became a success model, driving global expansion and higher agent confidence.
Show More..

NiCE CXone platform helped Hyatt replace a fragmented knowledge system. Hyatt migrated hundreds of legacy articles and launched Expert and... Copilot for over 250 agents. Agents now find answers faster with AI-enhanced search and tagging. First contact resolution and service consistency are improving. Change management became a success model, driving global expansion and higher agent confidence.
Show More..

University of Cape Town needed to improve communications for over 35,000 students and staff. Their old on-premise system was holding... them back, and they could not buy new technology. They switched to a cloud solution integrated with Microsoft Teams. This let them use what they already had and move to new tools fast. The university grew from 3 to 40 call centers. Service for students and staff improved quickly.
Show More..

Freshservice helped Manchester Metropolitan University replace siloed systems with one unified platform for 45,000 students and staff. Nearly 90 teams... now use shared metrics, SLAs, and live reporting. The rollout improved collaboration and reduced duplicate work. University leadership rated the implementation 10 out of 10. A major student records system launch was managed smoothly with Freshservice. The platform created a single portal for all service requests.
Show More..

Waitwhile helped Oklahoma State University- Oklahoma City cut no-shows by 50% and boost student satisfaction to 99. 9%. The university...used Waitwhile for appointment scheduling and queue management in its Disability Services and Academic Advisement offices. Students now book appointments online and check in from any device. Staff workloads dropped as manual booking tasks disappeared. Waitwhile also gave the university new data insights to improve services.
Show More..

MightyCall helped Opportunity Resource Services improve communication across Texas. ORS needed a user-friendly, affordable phone system for remote teams. MightyCall's... IVR, call to group routing, and mobile app made it easy for staff to stay connected. The nonprofit scaled from five to nine grants while using MightyCall. Pricing and flexibility were key reasons for choosing MightyCall.
Show More..

Hitachi Energy used Enghouse Interactive Cloud Contact Centre as a Service to deliver 24x7x365 global support in 14 languages. The solution unified... voice and digital channels, integrating with Salesforce CRM and Microsoft Teams. Deployment took under three weeks, enabling seamless collaboration and efficient resource sharing across five global contact centers. Customer interactions rose by 500% in one year. Automated chat translation improved customer satisfaction and reduced costs.
Show More..

Hitachi Energy used Enghouse Interactive Cloud Contact Centre as a Service to deliver 24x7x365 global support in 14 languages. The solution unified... voice and digital channels, integrating with Salesforce CRM and Microsoft Teams. Deployment took under three weeks, enabling seamless collaboration and efficient resource sharing across five global contact centers. Customer interactions rose by 500% in one year. Automated chat translation improved customer satisfaction and reduced costs.
Show More..

Hitachi Energy used Enghouse Interactive Cloud Contact Centre as a Service to deliver 24x7x365 global support in 14 languages. The solution unified... voice and digital channels, integrating with Salesforce CRM and Microsoft Teams. Deployment took under three weeks, enabling seamless collaboration and efficient resource sharing across five global contact centers. Customer interactions rose by 500% in one year. Automated chat translation improved customer satisfaction and reduced costs.
Show More..

Mindful helped a major utilities company improve customer satisfaction by reducing hold times. The company used virtual hold and callback... technology to let customers wait for a callback instead of staying on the line. Customers were willing to wait up to 20 minutes for a callback, compared to just 10 minutes on traditional hold. This change led to higher CSAT and NPS scores. The solution gave customers more control and improved their experience.
Show More..

CallMiner OmniAgent helped AAA Auto improve customer experience with advanced voicebot automation. The solution enabled AAA Auto to handle requests... in four languages and recognize 88% of topics in customer calls. The company saw a 35% reduction in unrecognized requests and 1,264 customers completed the NPS survey. The voicebot achieved results comparable to human agents and often exceeded them. AAA Auto can now easily monitor and evaluate customer satisfaction campaigns.
Show More..

Jet Interactive's call tracking helped Beaurepaires measure how digital marketing channels drove thousands of phone leads to stores and the national call centre. Over 80% of... calls from desktop channels went direct to local stores, while 95% of mobile website calls went to the national centre. Paid ads generated 50% of tracked calls, with free search listings providing 31%. The data revealed a strong need for accurate local information online and showed how mobile users prefer quick, easy contact options. Beaurepaires used these insights to improve digital marketing ROI and customer engagement.
Show More..

Panviva helped AAA Northeast fix knowledge management problems after several mergers. The company had many disconnected sources for policies and... procedures. Panviva created a single place for all information. This made it easier for agents to find answers and reduced training time by half. Agents now solve more problems on the first call and give members a better experience.
Show More..

Yeastar P-Series PBX System helped Rossi S. r.l, a leading Mercedes-Benz dealership in Italy, connect 7 branches and over 70...employees. The solution enabled seamless call management, preserved legacy analog phones, and improved customer service with features like time-based call routing, IVR, and real-time call center reporting. Rossi saw faster setup, easier management, and better team collaboration. The dealership now delivers a higher level of customer experience across all locations.
Show More..

Sight & Sound Theatres switched from an old Cisco phone system to CallTower Operator Connect for Microsoft Teams. This move saved... them over $1,000 each month and cut their telecom costs by thousands in the first year. They reduced desk phones from 200 to under 100, helping staff work from anywhere. IT teams now spend less time on phone maintenance. The new system supports hybrid work and future growth in live theatre and filmmaking.
Show More..

Fox Sports Mexico used Enghouse’s Media Platform as a Service to launch a new streaming app. The old platform could... not support many devices or payment gateways, causing customer frustration. Enghouse’s solution enabled low-latency streaming, more device compatibility, and extra payment options. The new Fox Sports MX app lets fans pause and restart live events and use multiple devices per account. Customer support issues dropped, and the app became profitable in its first quarter. Fox Sports Mexico now delivers a better live sports experience to fans.
Show More..

Squaretalk provided Anakatech with secure and innovative contact center software. Anakatech needed to protect sensitive data and improve customer support... for their gaming platforms. Squaretalk implemented end-to-end encryption, fraud prevention, 24/7 network monitoring, and custom Freshdesk integration. Anakatech gained more features, easier scaling, and better multi-channel communication. The solution improved efficiency and productivity, as noted by Anakatech's COO.
Show More..

Vocalcom Salesforce Edition helped Umrahme cut query response times from days to under 5 minutes. Umrahme, a travel specialist, manages... pilgrimage travel packages and operates 3 call centers with 15 agents. The solution integrated natively with Salesforce, giving agents a single view of each customer. Automated outbound campaigns and real-time supervision tools improved customer engagement. Over 5,000 travel agencies now benefit from faster, more personalized support.
Show More..

Verizon partnered with Lockheed Martin to enhance military ISR operations using advanced 5G technology. They enabled near real-time transmission of... ISR data from drones and aircraft over 5G millimeter wave links. This allowed military teams to process and share intelligence quickly and securely. The solution also demonstrated passive RF signal detection and geolocation for targeting adversarial assets. The project set a new standard for integrating commercial 5G with military systems.
Show More..

CloudTalk helped Splitty Travel triple its support team size and handle over 8,500 calls in three months. The platform enabled... remote call center operations, supporting 40,000+ minutes of client conversations. Splitty used features like call monitoring, warm transfer, and mobile apps to improve first-call resolution and agent flexibility. CloudTalk’s reporting and IVR tools gave supervisors real-time insights and control. Splitty now delivers faster, more personalized customer support worldwide.
Show More..

Observe. AI helped Verida manage 3 million annual calls for Medicaid and Medicare trips. The platform reduced average handle time...and improved agent onboarding with real-time guidance. Verida used AI to ensure HIPAA compliance and automate routine calls. Managers gained insights to update scripts and policies. Verida plans to expand automation for better service and efficiency.
Show More..

CallShaper helped Dominion Outsourcing manage healthcare and insurance outreach across many states. Dominion used CallShaper to route calls by agent... license and state. The platform let agents handle notes and callbacks without extra CRM tools. New agents learned the system quickly. Dominion saw faster onboarding, better compliance, and lower overhead. All operations ran from one place, making work simple and efficient.
Show More..

Aircall’s AI Virtual Agent helped Ausmed handle a sudden staff shortage without hiring extra people. The team used the AI... to answer support calls, letting 20% of callers choose the AI option. Ausmed kept missed calls below 10% and returned all calls within 90 minutes. The AI synced with HubSpot, making it easy for team members to catch up on cases. Customer satisfaction stayed high, and the support team could focus on more complex tasks.
Show More..