Contact Center Software Client Stories | Industry adoption & Deployment Successes

TruGreen used Capacity's AI-powered platform to improve sales conversions. The solution included intelligent virtual agents and real-time agent assist for... contact center support. TruGreen saw a 10% increase in sales conversions after implementation. The platform helped automate customer interactions and streamline workflows. This led to faster resolutions and better customer engagement.
Show More..

SingleComm helped Argo Contact Center cut costs by 40%. Argo used SingleComm’s all-in-one contact center solution to boost revenue and... improve client processes. The platform enabled faster onboarding, better reporting, and seamless integration. Argo expanded into new verticals like healthcare and finance. The solution supported compliance and improved patient satisfaction for healthcare clients.
Show More..

Liveops helped a leading roadside assistance app handle unpredictable call spikes. The app faced challenges with sudden surges and complex... coordination across many roadside providers. Liveops set up a scalable support model to answer 98% of calls in under 20 seconds. They kept average handle times between 4 and 7 minutes and achieved a 95% resolution rate. Transfers back to the client’s internal team dropped below 5%, making the customer experience smoother.
Show More..

Dialpad Connect helped BNamericas improve communication for over 150 employees and 700 clients across Latin America. The company needed a... multilingual VoIP platform that integrated with Salesforce, Outreach, and Clari. Dialpad delivered seamless onboarding, strong call quality, and easy integration with sales tools. BNamericas now tracks call metrics and KPIs, gaining insights they lacked before. Virtual phone numbers for multiple countries increased call pickup rates and efficiency.
Show More..

Nectar Desk helped Canaflora improve customer service and sales. The company used Nectar Desk's call center software to handle more... calls and manage orders better. Canaflora saw a 40% reduction in call response time and a 25% increase in order volume during peak periods. Customer satisfaction improved by 35%. Agent productivity increased by up to 30%. The solution also reduced missed orders by 15% and boosted first call resolution to 80%.
Show More..

Ameyo provided iVenturesPH Inc. with an inbound and outbound contact center solution. The company needed a centrally managed, multi-tenant system... for multiple call centers in the Philippines. Ameyo's communications suite was hosted in the US data center, giving full IT control and supporting unique call flows for each center. The solution enabled reliable, customizable services and simplified IT management for iVenturesPH Inc.
Show More..

Ameyo provided iVenturesPH Inc. with an inbound and outbound contact center solution. The company needed a centrally managed, multi-tenant system... for multiple call centers in the Philippines. Ameyo's communications suite was hosted in the US data center, giving full IT control and supporting unique call flows for each center. The solution enabled reliable, customizable services and simplified IT management for iVenturesPH Inc.
Show More..

Ameyo provided iVenturesPH Inc. with an inbound and outbound contact center solution. The company needed a centrally managed, multi-tenant system... for multiple call centers in the Philippines. Ameyo's communications suite was hosted in the US data center, giving full IT control and supporting unique call flows for each center. The solution enabled reliable, customizable services and simplified IT management for iVenturesPH Inc.
Show More..

Ameyo provided iVenturesPH Inc. with an inbound and outbound contact center solution. The company needed a centrally managed, multi-tenant system... for multiple call centers in the Philippines. Ameyo's communications suite was hosted in the US data center, giving full IT control and supporting unique call flows for each center. The solution enabled reliable, customizable services and simplified IT management for iVenturesPH Inc.
Show More..

Opus Technology deployed AI assist features for Which? , the UK's top consumer champion. The solution led to a 30%...increase in customer satisfaction (CSAT) scores. Which? improved its contact centre operations using intelligent virtual assistants. The project focused on enhancing customer experience with advanced AI tools. Results show a clear boost in service quality and efficiency.
Show More..

GDIT used Avaya's contact center solutions to handle 40,000 Medicare calls daily with 200 agents. They faced high call volumes... and needed to reduce customer service rep interventions. Avaya's technology helped cut CSR-assisted calls from 10,000 to 6,000-7,000 per day. IVR handle rates jumped from 43% to 87%. GDIT improved efficiency, reduced agent burnout, and saved costs in healthcare communications.
Show More..

GDIT used Avaya's contact center solutions to handle 40,000 Medicare calls daily with 200 agents. They faced high call volumes... and needed to reduce customer service rep interventions. Avaya's technology helped cut CSR-assisted calls from 10,000 to 6,000-7,000 per day. IVR handle rates jumped from 43% to 87%. GDIT improved efficiency, reduced agent burnout, and saved costs in healthcare communications.
Show More..

GDIT used Avaya's contact center solutions to handle 40,000 Medicare calls daily with 200 agents. They faced high call volumes... and needed to reduce customer service rep interventions. Avaya's technology helped cut CSR-assisted calls from 10,000 to 6,000-7,000 per day. IVR handle rates jumped from 43% to 87%. GDIT improved efficiency, reduced agent burnout, and saved costs in healthcare communications.
Show More..

CallHippo helped INTECH Creative Services Pvt Ltd boost sales team efficiency and cut communication costs. INTECH needed a phone system... with easy onboarding, global coverage, and low rates. CallHippo delivered an intuitive interface, wide geographic reach, and strong support. INTECH saw increased efficiency, reduced calling expenses, and better global outreach. The solution improved productivity and streamlined international sales operations.
Show More..

Bright Pattern Contact Center software helped Ocular Technologies deliver better customer engagement in South Africa. Ocular Technologies used the omnichannel... cloud platform to let customers choose voice, email, chat, social, SMS, and video channels. They added automated billing, credit card payments, and a self-provisioning engine. The solution blended AI from Bright Pattern and IBM Watson, including Facebook Messenger chatbots. This partnership improved efficiency and customer experience for top South African brands.
Show More..

XCALLY delivered an omnichannel platform for a major Brazilian IT services company. The client managed millions of citizen interactions monthly... and needed robust infrastructure, automation, and accessibility. XCALLY integrated IVR, chatbots, video calls, and CRM, meeting a 45-day deployment deadline. Results: 5 million calls/month, 60% IVR resolution, 1 million WhatsApp interactions with 90% chatbot resolution, and improved citizen experience.
Show More..

Datacom Cloud X achieved VMware Sovereign Cloud Provider status. This recognition highlights their secure cloud services. The solution supports data... sovereignty and compliance. Datacom Cloud X now offers trusted cloud infrastructure for sensitive workloads. VMware technology powers their secure and compliant cloud platform.
Show More..

CommView H helps Dakota County Information Technology with call accounting and reporting. The team uses automated emailed reports every month.... They produce and email about 50-55 reports to different people. This feature makes their work easier. CommView H supports many PBX and IP-PBX systems. It is designed for the hospitality industry.
Show More..

Ringover helped Movinghub expand internationally with its Power Plan VoIP solution. Movinghub needed a multi-site phone system, better call quality,... and integration with their custom CRM. Ringover delivered unlimited calls to 110 countries, HD meetings, and easy CRM integration. The dashboard made setup simple as Movinghub grew fast. Movinghub praised Ringover's support and usability for their global teams.
Show More..

Ozonetel's smart IVR helped ACKO cut IVR time by 20%. The system improved routing accuracy by 20% and made resolutions... 50% faster. ACKO automated 3,000 customer requests per month with self-service IVR. Customer satisfaction reached 90%, 15% higher than the industry average. Freshdesk integration gave agents context, reducing handle times by 50%.
Show More..

VoiceSpin's insurance call center software helped Quality, an insurance agency, boost sales per agent by 125%. Quality faced workflow inefficiencies... due to using multiple systems. VoiceSpin provided a centralized omnichannel platform, improving agent productivity and reducing operational costs. The number of leads contacted per shift rose by 180%, and meetings per agent increased by 52%. Quality also saw a lower spam rate and better ROI with VoiceSpin's local presence dialing.
Show More..

DYL helped PD Fort Insurance Agency grow their business. After starting with the DYL platform, they saw a big increase... in leads within a few weeks. The agency used DYL to manage calls and contacts. The customer said DYL changed their business for the better. DYL made it easier to get new leads fast.
Show More..

Ytel Engagement Platform helped HIC Marketing simplify daily tasks and boost revenue. HIC needed a system with a dialer and... lead posting in one platform. Ytel provided a customizable solution with strong support and advanced features. HIC maintained 20 to 40 seats and grew faster than with any other system. The platform eliminated integration headaches and supported business growth in the insurance sector.
Show More..

Pindrop Pulse helped a Fortune 500 U. S. insurer detect 97% of deepfakes in their contact center. The insurer wanted...to stop synthetic voice attacks and protect against AI-driven fraud. Pindrop Pulse, combined with Pindrop Passport, added a strong layer of security. The solution delivered a low false positive rate, reducing workload for fraud teams. The insurer trusted Pindrop after a decade of proven results in fraud detection and authentication.
Show More..

Nixxis Contact Suite gave Europ Assistance a 360° view of customer interactions. The company improved assist speed by 15% and... boosted satisfaction rates by 25%. Nixxis enabled real-time call monitoring and automated operations. The solution provided stability and better workforce distribution during call peaks. Europ Assistance is now recognized as a center of excellence in customer support.
Show More..

Voicent Agent Dialer helped Broker Resources, Inc. boost productivity and cut costs. The insurance agency faced issues with their old... dialer, including bugs and high monthly fees. After switching to Voicent, setup was easy and support was strong. The one-time purchase and pay-as-you-go pricing saved money. Adding more agent lines improved sales and handled busy periods. Productivity increased across the company.
Show More..

SmartChoice’s SmartTile helped a leading luxury retail giant connect 458 mono-brand stores. The company unified software platforms for video surveillance,... analytics, and people counting. SmartTile reduced monthly phone costs and improved support reliability. Real-time analytics and automated reports replaced manual oversight. The retailer now manages all stores remotely from one dashboard.
Show More..

Chico's used CDC Software to integrate CRM and telephony across two call centers. They kept different telephony systems but unified... operations with a single software solution. CDC Software enabled standard training and procedures for agents. Chico's improved customer service efficiency and reduced costs. The platform required little maintenance and improved the customer experience.
Show More..

KIABI used Akio Insights to analyze customer feedback from all written channels. They collected verbatim comments from email, chat, surveys,... and review platforms. This helped them spread the voice of the customer across the company. Their omnichannel feedback project won a CX Award in 2021. KIABI strengthened its e-commerce leadership in a competitive market.
Show More..

VirtuaQ's customer journey orchestration platform helped Mathrubhumi Bookstall at CIAL and Amar Chitra Katha deliver proactive customer service. After a customer... found a printing defect, the bookstore took ownership and contacted the publisher directly. Amar Chitra Katha sent a replacement copy and followed up to ensure delivery. This seamless collaboration and follow-up turned a small issue into a positive experience. The story highlights the value of proactive service, collaboration, and ownership in customer experience.
Show More..

Freshservice unified 8 of Carrefour Belgium's 15 helpdesks in just 3 months. The new self-service portal improved incident management and... streamlined workflows. Over 350 agents now use Freshservice, boosting agent satisfaction and productivity. Carrefour replaced outdated IT systems and gained better visibility across business functions. Automation and integrations made helpdesk processes smoother and more efficient.
Show More..

Arise Shield stopped all fraud for a luxury goods retailer in the first month. The solution blocked 1,136 actions and... protected $110,982 in revenue. Arise Shield handled 31,621 transactions with real-time monitoring and custom fraud detection rules. Customer satisfaction reached 102% of the goal, and quality assurance hit 101%. The retailer kept its reputation strong and customer trust high with proactive fraud prevention.
Show More..

Eckoh's secure payment technology helped ComOps reduce PCI DSS risk in contact center services. ComOps used Eckoh to embed security... into operations for hotels and casinos. The solution enabled flexible integrations with legacy systems and improved customer engagement. ComOps saw immediate value from Eckoh's vendor-agnostic approach. The partnership strengthened client relationships and supported digital transformation in hospitality.
Show More..

NiCE CXone platform helped Hyatt replace a fragmented knowledge system. Hyatt migrated hundreds of legacy articles and launched Expert and... Copilot for over 250 agents. Agents now find answers faster with AI-enhanced search and tagging. First contact resolution and service consistency are improving. Change management became a success model, driving global expansion and higher agent confidence.
Show More..

NiCE CXone platform helped Hyatt replace a fragmented knowledge system. Hyatt migrated hundreds of legacy articles and launched Expert and... Copilot for over 250 agents. Agents now find answers faster with AI-enhanced search and tagging. First contact resolution and service consistency are improving. Change management became a success model, driving global expansion and higher agent confidence.
Show More..

NiCE CXone platform helped Hyatt replace a fragmented knowledge system. Hyatt migrated hundreds of legacy articles and launched Expert and... Copilot for over 250 agents. Agents now find answers faster with AI-enhanced search and tagging. First contact resolution and service consistency are improving. Change management became a success model, driving global expansion and higher agent confidence.
Show More..

NiCE CXone platform helped Hyatt replace a fragmented knowledge system. Hyatt migrated hundreds of legacy articles and launched Expert and... Copilot for over 250 agents. Agents now find answers faster with AI-enhanced search and tagging. First contact resolution and service consistency are improving. Change management became a success model, driving global expansion and higher agent confidence.
Show More..

NiCE CXone platform helped Hyatt replace a fragmented knowledge system. Hyatt migrated hundreds of legacy articles and launched Expert and... Copilot for over 250 agents. Agents now find answers faster with AI-enhanced search and tagging. First contact resolution and service consistency are improving. Change management became a success model, driving global expansion and higher agent confidence.
Show More..

Alvaria Motivate helped State Collection Service boost immediate pays. The platform gave agents and managers a clear view of goals... and progress. Contests and duels increased productivity and efficiency. Agents earned points and redeemed prizes, keeping motivation high. Integrated coaching let supervisors support agents in real time. Engagement rose across the company, driving better results.
Show More..

USAN’s AI Contact Analytics helped a leading U. S. fintech firm in healthcare rewards uncover agent skill gaps and improve...training. The platform analyzed thousands of customer interactions using Gen AI, surfacing new customer intents and driving actionable insights. The company moved from manual coaching to coaching on all interactions, accelerating their Amazon Connect deployment. Key results included improved agent performance, enhanced self-service, and reduced costs. The solution provided dashboards, automatic intent detection, and agent coaching recommendations.
Show More..

CX/EX Scoring Bot helped a Fortune 100 FinTech company cut average handle time by 8%. Agents got real-time feedback, while... supervisors used data insights for targeted coaching. The solution improved net promoter score by 10 points. Customer experience scores rose by 2%. The bot guided agents during complex, emotionally charged calls, especially for payment disputes and refunds.
Show More..

CallFinder helped Revenue Enterprises automate call scorecards using speech analytics. The company moved from manual sampling to monitoring 100% of... calls. This improved compliance tracking and agent coaching. They identified the top 10 inbound call reasons. Supervisors now use insights to train agents and improve customer experience. CallFinder's solution increased efficiency and compliance in their contact center.
Show More..

Scorebuddy helped AutoPay replace an outdated QA system and manage rapid growth. AutoPay used Scorebuddy's flexible scorecards and user-friendly interface... to improve accountability and performance analysis. The platform enabled better data tracking, streamlined operations, and boosted staff morale. As a result, AutoPay increased productivity and plans to expand Scorebuddy to more departments.
Show More..

Talkdesk helps WPA, a UK health insurer, deliver outstanding customer service. WPA uses Talkdesk to streamline all communications on one... secure platform. Agent onboarding is faster and service reliability is stronger. Talkdesk AI boosts responsiveness on sensitive medical and payment calls. WPA improves self-service and knowledge access with Talkdesk Copilot.
Show More..

Amdocs partnered with a leading African mobile network operator to test Open RAN technology for rural coverage. The operator ran... lab and field trials in South Africa and Guinea Conakry, validating open, interoperable network solutions. Amdocs provided end-to-end systems integration, project management, and vendor selection. The team executed 47 acceptance test protocols across 2G, 3G, and 4G, enabling voice and video calls using Open RAN equipment. The successful trial supports future Open RAN deployments across Africa.
Show More..

Sip2dial’s voice broadcasting software helped startup call centers in East Asia. These centers faced problems with extra hardware and unreliable... software. Sip2dial surveyed contact centers and built a new solution with zero bugs. After launch, 23% of startups in East Asia installed the software. The tool boosted productivity and helped small businesses build their brand.
Show More..

BT Group used its cost transformation programme to save £5. 5 billion over seven years. The company improved customer service...and cut process failures by using data-driven decisions. BT built internal tools and strong governance to manage change. Savings were reinvested in new business areas, raising company value to nearly £40 billion. The programme led to better customer satisfaction and strong financial growth.
Show More..

Wind Hellas, a telecommunications company in Greece, faced challenges in efficiently communicating with customers through its retail network and call centers. To address this,... Exelysis implemented its Contact Center solution with a custom CRM module, enabling centralized management of agents across stores and call centers. The solution included a predictive dialer for continuous communication and analytical tools for performance monitoring. As a result, Wind Hellas improved customer communication, increased retention, and maximized profits.
Show More..

Collab's Nubitalk gamification platform helped Vodafone Portugal boost contact center performance. The cloud-based system used achievements, quests, and challenges to... motivate 120 agents. Vodafone saw higher customer satisfaction, shorter call durations, and better customer retention. The rollout required no workflow or hardware changes. Integration included OneContact and internal systems.
Show More..

Senior Response used the FiveCRM platform for over 20 years to manage client communications. They needed a CRM that could... scale, was easy for agents to use, and allowed changes without developer help. FiveCRM provided flexibility, integration with telephony and client databases, and strong support. The platform enabled quick campaign setup and reliable operations, helping Senior Response grow and win new business. The company values FiveCRM’s stability, ease of use, and responsive support team.
Show More..

VCC Live's contact center software and BI integration helped Effective Communication, a Sweden-based BPO, unify sales and reporting. The company replaced... multiple platforms with one solution, gaining a custom BI dashboard. This enabled real-time tracking and analytics across campaigns. As a result, they achieved 3,700 sales and 2,000 hours of talk time per month. The new system improved sales performance and management insight.
Show More..

EVS7 dialer software helped City Storm Leads boost call center productivity. The company switched from an expensive dialer to EVS7,... saving money and improving call quality. With EVS7, City Storm Leads increased calls by 600% and grew its telemarketing team by 700%. The software was 800% more cost effective than their previous solution. The CEO praised EVS7 for its easy-to-use features and strong customer support.
Show More..

EVS7 dialer software helped City Storm Leads boost call center productivity. The company switched from an expensive dialer to EVS7,... saving money and improving call quality. With EVS7, City Storm Leads increased calls by 600% and grew its telemarketing team by 700%. The software was 800% more cost effective than their previous solution. The CEO praised EVS7 for its easy-to-use features and strong customer support.
Show More..

VoiceBase speech analytics helps Proactive Dealer Solutions boost sales and contact center efficiency. Jason Beckett shares how speech-to-text, custom keyword... monitoring, and AI-powered analytics improve customer sales rates. The solution supports better agent performance and customer engagement. Proactive Dealer Solutions uses VoiceBase to monitor calls and drive results in sales optimization. The platform delivers actionable insights for contact centers.
Show More..

CallMiner OmniAgent helped AAA Auto improve customer experience with advanced voicebot automation. The solution enabled AAA Auto to handle requests... in four languages and recognize 88% of topics in customer calls. The company saw a 35% reduction in unrecognized requests and 1,264 customers completed the NPS survey. The voicebot achieved results comparable to human agents and often exceeded them. AAA Auto can now easily monitor and evaluate customer satisfaction campaigns.
Show More..

Jet Interactive's call tracking helped Beaurepaires measure how digital marketing channels drove thousands of phone leads to stores and the national call centre. Over 80% of... calls from desktop channels went direct to local stores, while 95% of mobile website calls went to the national centre. Paid ads generated 50% of tracked calls, with free search listings providing 31%. The data revealed a strong need for accurate local information online and showed how mobile users prefer quick, easy contact options. Beaurepaires used these insights to improve digital marketing ROI and customer engagement.
Show More..

Panviva helped AAA Northeast fix knowledge management problems after several mergers. The company had many disconnected sources for policies and... procedures. Panviva created a single place for all information. This made it easier for agents to find answers and reduced training time by half. Agents now solve more problems on the first call and give members a better experience.
Show More..

Yeastar P-Series PBX System helped Rossi S. r.l, a leading Mercedes-Benz dealership in Italy, connect 7 branches and over 70...employees. The solution enabled seamless call management, preserved legacy analog phones, and improved customer service with features like time-based call routing, IVR, and real-time call center reporting. Rossi saw faster setup, easier management, and better team collaboration. The dealership now delivers a higher level of customer experience across all locations.
Show More..

Edge AI transforms school bus safety for a leading fleet solutions provider. The company faced frequent illegal passing of stopped... school buses, risking student safety. Perficient built an edge AI system with cameras, GPS, and neural networks for real-time violation detection. The solution processes data instantly on NVIDIA Jetson Xavier, compiles evidence, and protects student privacy. The result is fewer violations, better driver behavior, and safer student transportation.
Show More..

3CX helped Animal Hospital of Malmö connect five clinics with one phone system. The hospital replaced its old MD110 system... with 3CX for easier integration, call recording, and call statistics. Staff now manage calls across all sites, improving emergency response and customer service. The switch lowered telephony costs and made administration simple. Employees can call between clinics for free, boosting productivity.
Show More..

Awaken Synergy and Dispatch helped STARS, a Canadian air ambulance service, manage 113,400 out of 146,304 calls in 2020. STARS needed a... flexible call scripting solution to support diverse emergency communications and lone worker safety. Synergy enabled direct integration with ArcGIS, FME, and SQL databases, streamlining agent workflows. The system improved crisis response and unified agent desktops for seamless service. 25% of calls were lone worker alarms, handled by a dedicated team.
Show More..

Awaken Synergy and Dispatch helped STARS, a Canadian air ambulance service, manage 113,400 out of 146,304 calls in 2020. STARS needed a... flexible call scripting solution to support diverse emergency communications and lone worker safety. Synergy enabled direct integration with ArcGIS, FME, and SQL databases, streamlining agent workflows. The system improved crisis response and unified agent desktops for seamless service. 25% of calls were lone worker alarms, handled by a dedicated team.
Show More..

CloudTalk's Power Dialer helped Dentakay boost monthly call volume by 2. 5X in 8 months. Dentakay faced call quality and...connectivity issues as they scaled from 120 to 165 agents. CloudTalk delivered strong call quality, Zoho CRM integration, and advanced analytics. 90% of agents now use Power Dialer, saving time and improving efficiency. Dentakay saw a 150% increase in call volume and better lead management with CloudTalk.
Show More..

KPS Universal Knowledge helped Indiana University Health Patient Access Center improve patient service quality. The knowledge management tool enabled fast,... accurate access to clinic and physician information. Staff now use natural language search to find answers in seconds, instead of searching long documents. The system reduced deployment time by leveraging existing SharePoint data. This led to better patient experiences and more efficient call center operations.
Show More..

Calabrio ONE Analytics helped Peckham Inc. reduce long hold and silence times in their contact centers. Peckham used analytics to... find the root causes of delays, like agents not being ready for extra questions and customers searching for info. They updated IVR messages, improved the knowledge base, and coached agents. As a result, Peckham now earns $2.7 million more each year and agents handle one more call per hour. Wait times and handle times are shorter, making the experience better for everyone.
Show More..

Calabrio ONE Analytics helped Peckham Inc. reduce long hold and silence times in their contact centers. Peckham used analytics to... find the root causes of delays, like agents not being ready for extra questions and customers searching for info. They updated IVR messages, improved the knowledge base, and coached agents. As a result, Peckham now earns $2.7 million more each year and agents handle one more call per hour. Wait times and handle times are shorter, making the experience better for everyone.
Show More..

UNICEF used HoduSoft solutions to remove manual processes. This helped them improve monitoring and quality assurance. The change made their... work faster and more organized. UNICEF is a global agency focused on helping children. The new system made their operations smoother.
Show More..

Cytrack CyCC omni-channel contact centre helped YourTown's Kids Helpline boost call answer rates from under 50% to 85%. This means 99,000... more kids, or 8,000 extra children each month, now reach counsellors. The solution integrates with YourTown's IP PBX and client management systems. Staff can now monitor calls, manage emergencies, and use web chat and email. Queue times dropped and reporting improved, letting YourTown share data with agencies and respond faster in crises.
Show More..

Enghouse Interactive Cloud Contact Centre as a Service (CCaaS) helped Hitachi Energy deliver global, 24x7x365 customer support in 14 languages. The solution unified... voice and digital channels across five contact centres, improving collaboration and efficiency. Integration with Salesforce CRM and Microsoft Teams enabled seamless information sharing. The deployment replaced legacy systems in under three weeks, supporting local language service and automated chat translation. Hitachi Energy now provides faster, higher quality support to B2B customers in 140 countries.
Show More..

Enghouse Interactive Cloud Contact Centre as a Service (CCaaS) helped Hitachi Energy deliver global, 24x7x365 customer support in 14 languages. The solution unified... voice and digital channels across five contact centres, improving collaboration and efficiency. Integration with Salesforce CRM and Microsoft Teams enabled seamless information sharing. The deployment replaced legacy systems in under three weeks, supporting local language service and automated chat translation. Hitachi Energy now provides faster, higher quality support to B2B customers in 140 countries.
Show More..

Enghouse Interactive Cloud Contact Centre as a Service (CCaaS) helped Hitachi Energy deliver global, 24x7x365 customer support in 14 languages. The solution unified... voice and digital channels across five contact centres, improving collaboration and efficiency. Integration with Salesforce CRM and Microsoft Teams enabled seamless information sharing. The deployment replaced legacy systems in under three weeks, supporting local language service and automated chat translation. Hitachi Energy now provides faster, higher quality support to B2B customers in 140 countries.
Show More..

Genesys Cloud CX helped Essent cut IT costs by 50%. Essent moved voice and chat to the cloud, improving service... stability and agent experience. AI and CRM integrations made agent work easier and faster. Service-impacting incidents dropped by 100%. Employee workplace satisfaction rose by 32%. Essent now controls service orchestration and journey management better.
Show More..

Tetherfi’s Edge AI solution helped Asia’s leading regional bank improve customer service. The bank needed real-time speech-to-text transcription and emotion... detection for its contact center agents. Tetherfi delivered a CPU-optimized transcription engine that worked with limited resources. The solution integrated with the bank’s voice gateways and AI tools. The bank now gets accurate live transcriptions, automated summaries, and emotion analysis. This made operations simpler and improved agent support during calls.
Show More..

TCN software helped a national bank manage a surge in customer calls after its mobile app crashed for a week. The bank faced... high call volumes and needed to stay efficient. TCN enabled the team to handle the increased demand without losing productivity. The solution kept customer service running smoothly during a crisis. The case highlights TCN's value for banking call centers.
Show More..

Verint Workforce Management helped Capitec Bank cut manager scheduling time from four hours to just 15 minutes per week. The bank saved... $55,000 per month in overtime administration. Over 1,000 staff now save at least one day per month on overtime management. Capitec improved workforce visibility, reduced short planning by 78%, and eliminated manual processes. The solution boosted productivity and enhanced employee experience across 860 branches.
Show More..

Absa Bank Mauritius used Exotel to improve customer care. The bank wanted to make customer service faster and more reliable.... Exotel's cloud telephony helped them handle calls better. Customers now get quicker answers and better support. The bank saw a big improvement in customer satisfaction.
Show More..

VSP used Five9 IVA to improve its contact center. The company saved millions by managing IVA in-house. VSP cut support... costs by two full-time employees. The new system let all staff work remotely. VSP now delivers self-service to 12 million customers. The solution helped VSP scale and control costs.
Show More..

CallShaper helped Dominion Outsourcing manage healthcare and insurance outreach across many states. Dominion used CallShaper to route calls by agent... license and state. The platform let agents handle notes and callbacks without extra CRM tools. New agents learned the system quickly. Dominion saw faster onboarding, better compliance, and lower overhead. All operations ran from one place, making work simple and efficient.
Show More..

Knowlarity’s Virtual Number Solution helped a leading chain of dermatology clinics in India manage over 70 clinics. The clinics faced... issues with manual data entry and lacked call routing tools. Knowlarity integrated virtual numbers and CRM, automating call tracking and appointment booking. Managers now monitor agent performance with real-time call recordings. The clinics improved customer experience and streamlined business operations.
Show More..

Knowlarity’s Virtual Number Solution helped a leading chain of dermatology clinics in India manage over 70 clinics. The clinics faced... issues with manual data entry and lacked call routing tools. Knowlarity integrated virtual numbers and CRM, automating call tracking and appointment booking. Managers now monitor agent performance with real-time call recordings. The clinics improved customer experience and streamlined business operations.
Show More..

Aria Telecom Solutions helped a leading real estate company improve lead management and customer engagement. The company used predictive dialers,... IVR, ACD, and CRM integration to automate calls and streamline data. AI-powered analytics and chatbots boosted lead conversion and customer satisfaction. CRM and mobile app integration cut administrative tasks by 40%. The unified system gave agents more time with clients and improved data management.
Show More..

Steve Parker Realtor needed to share hundreds of contacts with brokers and contractors. Using Google Contacts made sharing difficult. ContactBook... helped them share Gmail contacts with their team in one click. Now, everyone on the team can access contacts easily because it is centralized.
Show More..

Mitel and TeleComp helped AIRIA Development Company build a full communications system for a new luxury residential community. AIRIA needed a... partner to manage all communications, wiring, security, and vendor selection. TeleComp provided project management and installed a Mitel premise-based solution with unified communications, WiFi, and security integration. The system lets staff control calls, doors, and cameras from any location. AIRIA saved thousands of dollars and praised the quality and reliability of the solution.
Show More..

En Voiture Simone, an online driving school in France, used Vocalcom integrated with Salesforce to boost its sales operations. The company wanted... to filter inbound calls, improve team productivity, and monitor business activity better. With Vocalcom, 12 agents in Lyon managed calls more efficiently and reduced agent downtime. The solution helped the company support rapid business growth and cover over 200 cities.
Show More..

University of Cape Town needed to improve communications for over 35,000 students and staff. Their old on-premise system was holding... them back, and they could not buy new technology. They switched to a cloud solution integrated with Microsoft Teams. This let them use what they already had and move to new tools fast. The university grew from 3 to 40 call centers. Service for students and staff improved quickly.
Show More..

MightyCall helped Opportunity Resource Services improve communication across Texas. ORS needed a user-friendly, affordable phone system for remote teams. MightyCall's... IVR, call to group routing, and mobile app made it easy for staff to stay connected. The nonprofit scaled from five to nine grants while using MightyCall. Pricing and flexibility were key reasons for choosing MightyCall.
Show More..

Ty switched to 8x8 for business and customer communications. The migration took just four weeks with no downtime or lost... sales. Ty saved about $75,000 per year after moving to 8x8. Customer service satisfaction improved, with 91.7% of callers choosing the callback option. Hold times dropped, and reporting tools helped optimize staffing. Ty found the system easy to use and manage.
Show More..

Ty switched to 8x8 for business and customer communications. The migration took just four weeks with no downtime or lost... sales. Ty saved about $75,000 per year after moving to 8x8. Customer service satisfaction improved, with 91.7% of callers choosing the callback option. Hold times dropped, and reporting tools helped optimize staffing. Ty found the system easy to use and manage.
Show More..

Natterbox helped Texecom cut call waiting times from an hour to just 3 minutes. The company saw a 35% drop... in call abandonment rates. Texecom saved 15 hours each month on reporting. Natterbox’s phone system, fully embedded in Salesforce, gave Texecom full visibility of their contact centre. Customer complaints about waiting times dropped from 2-3 a day to just 1 in a year.
Show More..

Squaretalk provided Anakatech with secure and innovative contact center software. Anakatech needed to protect sensitive data and improve customer support... for their gaming platforms. Squaretalk implemented end-to-end encryption, fraud prevention, 24/7 network monitoring, and custom Freshdesk integration. Anakatech gained more features, easier scaling, and better multi-channel communication. The solution improved efficiency and productivity, as noted by Anakatech's COO.
Show More..

Cisco IP Fabric for Media helped Nine, Australia's top TV network, move to an all-IP broadcasting solution. The new infrastructure... improved reliability and sped up production. Nine became the first free-to-air network in Australia to deploy an all-IP solution. The migration was fast and had no disruptions. Cisco Customer Experience (CX) provided strong support and expertise throughout the transition.
Show More..

Mitel MiVoice Business and MiContact Center helped the City of Baltimore modernize its communications. The city replaced an old phone... system with a secure, scalable VoIP and unified communications platform. Moves, adds, and changes now take hours instead of days. The city cut carrier costs by 75% and saves $2 million yearly. The new system supports over 20,000 devices and improved service during the COVID-19 lockdown.
Show More..

Mitel MiVoice Business and MiContact Center helped the City of Baltimore modernize its communications. The city replaced an old phone... system with a secure, scalable VoIP and unified communications platform. Moves, adds, and changes now take hours instead of days. The city cut carrier costs by 75% and saves $2 million yearly. The new system supports over 20,000 devices and improved service during the COVID-19 lockdown.
Show More..

Aircall's AI Virtual Agent helped Food Cycle Science cut response times by 4. 5x. The team reduced time to first...human response from 29 hours to 12 hours. 60–70% of callers now engage with the AI agent, improving support efficiency. Integration with HubSpot automates ticket creation and context sharing. The solution enables fast, helpful support for FoodCycler customers across North America.
Show More..

Contivio helped Blue Tiger, a small consumer electronics company, improve customer service for professional drivers. Blue Tiger faced challenges managing... high call volumes with a small team and lacked integrated communication tools. Contivio's unified platform, with NetSuite integration, enabled faster response times, automated workflows, and real-time analytics. Blue Tiger increased efficiency, enhanced customer support, and extended their team's reach in the trucking industry.
Show More..

daa used 3CLogic’s AI Contact Center with ServiceNow to unify customer service at Dublin and Cork airports. Agents now access... all customer data in one place, speeding up resolution times. The new system cut manual work and improved first-call resolution. Customers get proactive updates and faster help. Centralized dashboards give leaders real-time insights. The airport team can update IVRs instantly, making service more agile.
Show More..

Intermedia's cloud communications platform helped Mesa Systems solve problems with their old phone system. The company had six locations in... five states and struggled with high costs, missing features, and remote work challenges. The pandemic made these issues worse, as only four calls could be handled at once and remote workers needed complex VPN setups. Mesa Systems chose Intermedia's unified communications solution for better flexibility, lower costs, and support for remote and mobile workers. The new system made it easier for employees to work from anywhere and improved business agility.
Show More..

Aloware helped JobNimbus, a SaaS CRM provider, improve sales productivity and cut costs. JobNimbus switched from two separate platforms to... Aloware’s integrated calling and texting solution. Their sales reps now average 55 outbound calls per day and complete at least one demo daily. The HubSpot integration enabled seamless call tracking and better campaign insights. JobNimbus also saved money by consolidating communication tools into one platform.
Show More..

Leaptree Optimize helped ChowNow's QA team save over 90% of their time on quality reporting. Before, they used Excel and... Salesforce, which was slow and error-prone. With Leaptree Optimize, they quickly set up and adjusted scorecards and created reports in minutes. The team now gets deeper insights into quality and can track trends easily. End-of-month reporting dropped from a full day to just two hours.
Show More..

Convoso's predictive dialer helped Long Home Products boost appointment set rates by 67%. The home services contact center cut speed... to lead from over 2 minutes to seconds. ClearCallerID Pro increased contact rates by 33%. Automated reporting and compliance tools enabled data-driven strategies. The team saw record levels of appointments and demos, transforming sales performance.
Show More..

AireSpring delivered dedicated internet access (DIA) to a media production company needing a reliable primary connection to complement their Comcast backup. The customer chose... AireSpring for its fast response, transparent provisioning, and white-glove service. AireSpring turned up 17 locations on time, with a $655,200 total contract value. The customer praised AireSpring’s project management and support, noting a big difference from larger carriers. They are now considering expanding DIA to 70 more sites.
Show More..

AI Voice Bot from astTECS automated high-volume recruitment for a leading outsourcing firm. The company managed over 7 lakh rider... engagements monthly with a small team. The AI Voice Bot handled multilingual calls, automated follow-ups, and real-time response classification. This solution improved efficiency, boosted rider engagement, and sped up candidate processing. The firm scaled operations without hiring more staff.
Show More..

UJET helped SPANX modernize its contact center operations. SPANX faced slow response times and rigid technology that hurt customer service.... UJET’s cloud-based platform enabled real-time IVR updates and seamless CRM integration. SPANX improved agent productivity and personalized customer engagement with queue-level hold messaging. The company now delivers faster, more reliable support and maintains high operational efficiency.
Show More..

FluentStream helped Bristol Dental Group improve patient communication and reduce hold times. The group needed a reliable, HIPAA-compliant phone system... with advanced call routing and mobile features. FluentStream's cloud-hosted solution allowed staff to handle more calls with fewer people and respond to emergencies faster. The new system increased appointments, reduced patient frustration, and saved money by using internet fax. Bristol Dental now uses FluentStream across six locations.
Show More..

ice Contact Center helped Aecon fix callback issues in their service desk. Their old system had unreliable callbacks and poor... support. With ice, Aecon saw smoother contact center operations. ComputerTalk gave strong vendor support. Aecon saved time and improved caller experience.
Show More..

MaestroQA helped FabFitFun improve customer service quality for their 200-person support team. FabFitFun saw a 30% increase in CSAT, a... 120% decrease in agent ramp time, and a 300% increase in monthly coaching sessions. The company used MaestroQA to manage remote teams, ensure consistent support, and track key metrics like productivity and satisfaction. Regular reporting and hands-on training helped FabFitFun deliver a best-in-class customer experience.
Show More..

VoiceSage helped Southend United Football Club boost fan engagement during COVID-19 lockdowns. The club used SMS notifications and rich media... messaging to promote pay per view offers and share exclusive content. Open rates for rich media messages reached 41%, with click-through rates up to 16%. Fans viewed messages at least three times. The solution was quick to implement and made the club's team self-sufficient in campaign management.
Show More..