Help Desk Customer Deals | Implementation & Best Practices

ServiceWise helped Global Help Desk Services Inc. manage multi-tenant IT support for enterprise clients. GHDSi needed secure, siloed customer data... and easy onboarding. ServiceWise let them set up individual projects for each client, automate workflows, and reduce onboarding time. The tool enabled one person to manage tasks that used to require thirty. GHDSi cut costs, improved efficiency, and delivered better customer service with ServiceWise.
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Xpand IT used Atlassian Marketplace to launch apps like Xporter for Jira and Xray for Jira. The company grew app... revenue from $30K to $1M in 18 months. Xpand IT focused on customer feedback and reviews to improve its products. The Marketplace platform helped Xpand IT reach global customers and scale quickly. Big brands like Airbus and Nike now use their apps.
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Xpand IT used Atlassian Marketplace to launch apps like Xporter for Jira and Xray for Jira. The company grew app... revenue from $30K to $1M in 18 months. Xpand IT focused on customer feedback and reviews to improve its products. The Marketplace platform helped Xpand IT reach global customers and scale quickly. Big brands like Airbus and Nike now use their apps.
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UDT used IT Nation Connect to build technical skills and industry knowledge in the managed services space. The event gave... UDT access to education, peer collaboration, and new vendor technologies. Over 11 years, UDT grew its network and stayed aligned with MSP trends. The ConnectWise community helped UDT plan better and adapt to changes. UDT credits the event for lasting value and a stronger position in the MSP ecosystem.
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Kapta helped Sohonet improve their account planning process. Sohonet needed to better manage large key accounts as they grew. Kapta... provided a solution to align goals and standardize processes. This led to higher client engagement and improved customer satisfaction. Sohonet nearly tripled their revenue using Kapta's key account relationship management tools.
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HCL Technologies used Log360 to solve log management issues with thin clients. The company needed a way to store and... analyze logs from devices with limited storage. Log360 allowed HCL to collect logs centrally, making audits easier and more efficient. The IT security team found Log360 and its subcomponents very helpful for reviews and compliance. HCL recommends Log360 for similar requirements in other projects.
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HCL Technologies used Log360 to solve log management issues with thin clients. The company needed a way to store and... analyze logs from devices with limited storage. Log360 allowed HCL to collect logs centrally, making audits easier and more efficient. The IT security team found Log360 and its subcomponents very helpful for reviews and compliance. HCL recommends Log360 for similar requirements in other projects.
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Giva Service Management Suite helped EDIMS achieve a 30% increase in productivity. The company eliminated 24 hours per month of... report preparation. Time to open cases dropped by 50%. Giva was 50% easier to navigate and 100% faster in application speed. EDIMS also saw an 80% decrease in time to generate and approve knowledge articles.
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Aquila Learning used Deskpro to connect support and engineering teams. They launched a centralized customer portal and Help Center. Deskpro's... Shortcut integration automated ticket updates and improved collaboration. AI-powered tools helped write better emails and track customer sentiment. The team gained visibility with shared dashboards and reporting. Aquila Learning now delivers faster, more transparent support to enterprise customers.
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Infocus Technologies used Vision Helpdesk to replace their traditional email support system. They struggled with managing customer queries from multiple... channels and lacked automation, reporting, and SLA tracking. Vision Helpdesk provided multi-channel ticket management, automated workflows, and real-time notifications. Staff could now track tickets easily, automate repeated tasks, and respond using a mobile app. The new system improved staff performance and customer support quality.
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Upstream Tech struggled to respond to customer support emails quickly. Their team used a shared inbox, which made it hard... to track and answer requests. After switching to Help Scout, they improved response times and could reply to customers within one day. Help Scout’s shared inbox, Docs, and reporting tools helped them organize support, track feedback, and improve their products. Live chat and Beacon messages also helped Upstream Tech connect with prospects and manage hiring more efficiently.
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Splunk helped Travelport improve customer experience with full-stack observability. Travelport faced risks to top-line revenue when systems were down. Splunk’s... Assigned Expert optimized their environment to respond faster to disruptions. This led to better uptime and reliability. Travelport’s site reliability team saw direct benefits from Splunk’s guidance.
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HelpSpot centralized support for The Silent Partner. The team found it much easier to look after customers. Managing support requests... became simple. The company relies on HelpSpot for daily operations. The founder says he would not know what to do without it. HelpSpot made customer service easy and dependable.
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OTRS helped VIOSYS AG replace an outdated ticketing system. The new browser-based service management software improved transparency and made customer... service more efficient. VIOSYS AG now processes inquiries faster and with higher quality. The solution supports remote work and integrates with existing systems. OTRS also provides professional support and regular updates, saving time for the IT team.
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Helpjuice helped Enforme Interactive move from Google Drive to a dedicated knowledge base. The IT services firm needed to make... technical product documentation easy to find for both employees and clients. Helpjuice offered a simple solution that met all their needs without extra complexity. The team now keeps process and procedure top of mind and is shifting to a more client-facing approach. Managing permissions and using article templates are favorite features.
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MarketStar used account-based marketing (ABM) to help a leading tech company. The company wanted more high-quality leads and better brand... awareness. MarketStar targeted key sectors and improved sales and marketing alignment. Their ABM strategies led to a 15x boost in leads and stronger engagement. The company saw sustainable growth from these efforts.
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HappyFox help desk software helped FatcatIT track response time and time to resolution. FatcatIT now records 100% of support requests... in HappyFox, giving a full view of work. One key client now gets 95% of tickets answered within 2 hours. The team finds HappyFox easy to use and simple to customize. Customers rate HappyFox better than the old system.
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TestBox helped Apollo. io boost win rates by 7% with a unified, reliable demo environment. Apollo's old demos were inconsistent...and hard to maintain, hurting sales and rep confidence. TestBox delivered a single, visually appealing demo with synthetic data, making it easy for reps to tell a clear product story. Conversion rates increased by 4% in Solution Evaluation to Pricing & Negotiation, and 7% from Negotiation to Closed-Won. Sales reps now feel more confident and productive, and Apollo plans to expand TestBox to other teams.
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LogMeIn Resolve helps Integrated Partner Solutions automate engineering processes. The company uses document management workflows to secure engineering data. LogMeIn... Resolve is vital for their business success. They eliminate data reentry and extra file copies. This creates a single source of truth for their clients.
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SpiraTeam helped QoT Solutions train graduates in software quality engineering. The program used SpiraTeam for test management, requirements, and incident... tracking. Over 10 projects and 12 users used the platform. Graduates gained hands-on experience with agile and waterfall methods. SpiraTeam's integration features supported end-to-end quality assurance education.
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Built Bar used Re:amaze and Smile. io to handle a surge in customer conversations. Before, their team struggled to manage...messages from email, live chat, and social media. After switching, they cut response times from 15–20 minutes to just 2–3 minutes—a 5.6x improvement. The shared inbox, automation, and integrations let them track, segment, and respond faster. Built Bar now delivers better customer service and plans to grow with a dedicated social media team.
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Vtiger CRM replaced manual paperwork at Vorwerk, speeding up sales tasks and reducing errors. The company automated sales and email... processes, moving away from MailChimp. Sales reps now track customer data and daily tasks in one place. Vorwerk saw a 100% increase in lead qualification efficiency. The CRM helped improve customer experience and business growth. Automation made it easier to arrange meetings and respond to clients quickly.
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Issuetrak helped The Office Coffee Company organize customer support and asset management. The team replaced email and spreadsheets with a... centralized system. They now track machine maintenance and customer issues more easily. Reporting tools let them spot trends and improve service. Faster response times and better communication followed. Issuetrak’s support team also impressed the staff.
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Next4biz helped Yataş transform its customer service and business processes. Yataş moved all business units to the next4biz CRM-CSM and... BPM platform. This let them track and manage customer requests faster and more accurately. They reduced complaint resolution time and won two ACE Awards in the furniture industry. The platform made it easier for employees and partners to use the system and improved company-wide reporting.
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Roialty OneCustomer helps Artsana Group profile customers using social data. The platform integrates with their digital presence. It uses micro-segmentation... to improve customer experience. Artsana Group enriches CRM with social insights. They deliver more relevant content and offers. The solution supports better marketing and loyalty.
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ThinkOwl helped a D2C eCommerce brand in skincare, makeup, haircare, and wellness automate customer service. The company faced high inquiry... volumes and manual processes that slowed response times. ThinkOwl's AI-powered tools automated ticket sorting, enabled multichannel support, and integrated with their order management system. Conversation bots now handle common queries 24/7. The team improved efficiency and accuracy without increasing staff size.
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Control-M helps The Hershey Company automate supply chain operations. The company manages thousands of jobs for transaction processing, data transfers,... and reporting. Staff numbers dropped by 60%, but Control-M lets Hershey do more with less. Centralized automation spots issues early and keeps processes running 24/7. Control-M supports Hershey’s digital transformation and growth in the consumer goods industry.
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Control-M helps The Hershey Company automate supply chain operations. The company manages thousands of jobs for transaction processing, data transfers,... and reporting. Staff numbers dropped by 60%, but Control-M lets Hershey do more with less. Centralized automation spots issues early and keeps processes running 24/7. Control-M supports Hershey’s digital transformation and growth in the consumer goods industry.
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Salesforce Education Cloud helped REVA University digitize the entire student lifecycle. The university automated student onboarding, saving 30-40% effort and... cutting admissions time by 50%. Over 16,000 students and 1,500 teachers now access personalized portals for information and services. Faculty reduced attendance reporting effort by 50%. Real-time dashboards speed up decision-making and improve student outcomes. REVA University won an award for digital resilience thanks to this transformation.
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Salesforce Education Cloud helped REVA University digitize the entire student lifecycle. The university automated student onboarding, saving 30-40% effort and... cutting admissions time by 50%. Over 16,000 students and 1,500 teachers now access personalized portals for information and services. Faculty reduced attendance reporting effort by 50%. Real-time dashboards speed up decision-making and improve student outcomes. REVA University won an award for digital resilience thanks to this transformation.
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Salesforce Education Cloud helped REVA University digitize the entire student lifecycle. The university automated student onboarding, saving 30-40% effort and... cutting admissions time by 50%. Over 16,000 students and 1,500 teachers now access personalized portals for information and services. Faculty reduced attendance reporting effort by 50%. Real-time dashboards speed up decision-making and improve student outcomes. REVA University won an award for digital resilience thanks to this transformation.
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Martin County School District uses iSupport to run the Students Supporting Schools program. Students provide technical support to their schools.... They earn money and grades for their work. iSupport helps manage and track these student-led help desk activities. The program supports educational help desk needs and student engagement.
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UptimeRobot helped Stratosphere Lab, part of Czech Technical University, prevent data loss in their IoT cybersecurity research. Before UptimeRobot, devices... often went offline, causing gaps in data collection. With UptimeRobot’s monitoring and instant alerts, uptime improved from 50% to over 94%. Slack integration and custom status pages enabled fast response and better lab health visibility. The lab now relies on UptimeRobot for reliable, continuous data collection.
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GoTo Webinar helped The Institute of Government at University of Central Florida run the F. A.C.E. annual conference online. The...Institute faced tight time, budget, and resource limits due to COVID-19. They chose GoTo Webinar for its strong features and helpful customer service. The platform enabled virtual networking and training for F.A.C.E. members. The event was delivered successfully despite the challenges.
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ProProfs Quiz Maker helped University of Zurich modernize its assessment process. The Swiss National Work and Health Program faced heavy... workloads from essay-based exams. ProProfs enabled online quizzes for pre-assignments and module exams. This reduced grading workload and made assessments less overwhelming for students. The tool also gave insights into student learning and teaching effectiveness.
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Kustomer helped Hopper improve customer support by consolidating 13 tools into one CRM. Hopper increased CSAT by 10% and cut... first response times by 50%. Software costs dropped 20% after switching to Kustomer. Agents now have a 360° view of customer interactions. Hopper can plan staffing better and deliver faster, more personalized service.
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Custify helped Stijn Smet automate repetitive customer success tasks. Before using Custify, Stijn spent a whole day sending emails, checking... metrics, and scheduling meetings. With Custify, these tasks are automated, freeing up time and keeping the inbox empty. The platform standardizes workflows and improves efficiency. Teams can manage more customers without adding staff.
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ClientSuccess helped a Global Fortune 100 company improve its customer success manager compensation plan. The company moved from a base... plus bonus model to a base plus variable model. This change better aligned pay with retention and growth goals. The new plan rewarded CSMs for both revenue retention and expansion. The result was higher motivation and fairer rewards for top performers.
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98 Ventures used Tikit by Cireson to improve their ticketing process. The case study highlights how Tikit integrates with Microsoft... 365 and Teams for better reporting and analytics. The solution helped 98 Ventures refine their service desk functions. The story focuses on the benefits of Teams ticketing and streamlined support workflows.
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Sematell's AI-based customer service software helped bonprix improve customer satisfaction. bonprix used automation and precise topic recognition to make customer... service faster and more efficient. The company increased productivity in customer communication. They also reduced processing costs. This led to higher customer satisfaction, cost savings, and more efficiency.
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FIS used Zoomin Software to eliminate content silos. The solution helped FIS improve how they manage and share information. This... led to better efficiency and smoother operations. The case highlights the value of unified knowledge management for large organizations. FIS benefited from streamlined content processes with Zoomin.
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Raficq Kurimbokus uses Alcea CaseTrack for case management. He says Alcea provides first class support service. He feels like he... has a personal advisor at the end of his emails. The solution helps manage cases and team collaboration. It offers real-time updates and flexible configuration.
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Ville de Belœil used C2 ITSM to improve municipal service management. The city created 65 types of requests, making processes... faster and more flexible. Processing a subsidy request now takes just seven minutes, with automated notifications and follow-ups. Over 7,400 library loan requests were handled online in 18 months. C2 ITSM helps automate recurring tasks and supports multiple city divisions beyond IT.
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ServiceNow helped Digital Transformation Agency improve government ICT procurement. The agency used ServiceNow to streamline processes and boost efficiency. The... solution made procurement faster and more transparent. ServiceNow enabled better digital workflows for government administration. The agency saw improved service delivery and user experience.
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Zoho Backstage helped BusinessNZ Council move their election conference online during COVID-19. The team needed an easy event management tool... with ticketing and website features for non-technical users. Zoho Backstage let them quickly update tickets, process refunds, and customize their event site. They livestreamed sessions and managed ticket sales easily. The council praised the platform's user-friendly interface and real-time agenda editing.
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NinjaOne automated patching for the city of Erding, cutting patch times to under 10 minutes. The IT team now uses... a unified dashboard for endpoint management and remote troubleshooting, saving up to 2 hours per issue. No more on-site support is needed. Their patching score stays above 90%. IT work is now faster, more secure, and less stressful.
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NovoGov helped Violet Township's small road department move from handwritten notes and spreadsheets to a tablet-based system. Staff now track... labor, materials, and equipment in real time. The department gained full work histories and better reporting for budgeting. Coordination improved with clear data and affordable pricing. Onboarding support was responsive and helpful.
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everything HelpDesk helped the City of Simi Valley replace outdated HEAT software. The city needed a help desk solution that... worked with Linux, was easy to use, and cost less. everything HelpDesk integrated with their systems and allowed easy upgrades. The city avoided extra training costs and kept support within budget. Technicians and end users found the new system simple and effective.
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LendInvest used Talkative’s live chat to improve customer support and efficiency. Before, customers struggled to find product information and agents... had trouble tracking interactions. LendInvest wanted to reduce call center load and offer real-time chat for brokers. With Talkative, they integrated live chat and Salesforce, making responses faster and customer experience better. After launch, LendInvest saw a 108% month-on-month increase in interactions.
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AgWest used Cadalys AI-powered SaaS to improve business outcomes. The solution helped AgWest streamline operations. The case highlights the use... of advanced technology in financial services. AgWest achieved superior results with Cadalys. The partnership focused on efficiency and innovation.
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Zendesk helped Siemens Financial Services handle a 30% spike in support tickets during the pandemic. The team moved fully online... in 48 hours and improved collaboration. Average ticket resolution time dropped from 24 hours to just over 8 hours. First reply time stayed stable at 6–7 hours. Zendesk replaced spreadsheets and email, making customer service faster and more efficient.
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SolarWinds Network Performance Monitor (NPM) helped Appzone Group cut downtime by 50% for blockchain and core banking services. Appzone, a financial... services software provider in Africa, faced challenges monitoring a hybrid cloud environment. With SolarWinds NPM, they gained full visibility and faster incident resolution. This improved the stability and reliability of their financial transaction platform. The solution supports critical financial operations across Africa.
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SolarWinds Network Performance Monitor (NPM) helped Appzone Group cut downtime by 50% for blockchain and core banking services. Appzone, a financial... services software provider in Africa, faced challenges monitoring a hybrid cloud environment. With SolarWinds NPM, they gained full visibility and faster incident resolution. This improved the stability and reliability of their financial transaction platform. The solution supports critical financial operations across Africa.
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SolarWinds Network Performance Monitor (NPM) helped Appzone Group cut downtime by 50% for blockchain and core banking services. Appzone, a financial... services software provider in Africa, faced challenges monitoring a hybrid cloud environment. With SolarWinds NPM, they gained full visibility and faster incident resolution. This improved the stability and reliability of their financial transaction platform. The solution supports critical financial operations across Africa.
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ViaVan used Qminder's queue management system to speed up driver onboarding. Before Qminder, they relied on manual Google Forms, which... caused delays and lacked integration. With Qminder, drivers check in on iPads, join the right line, and get directed by waiting room TVs. Staff see driver details instantly, cutting visit times and improving service. Built-in analytics help ViaVan track performance and find ways to grow.
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Forest switched from Zendesk to Dixa to improve customer and agent experience. They unified all customer conversations across channels using... Dixa, ending fragmented histories. The integrated knowledge base made training faster, with new agents trained in just five days. Dixa’s analytics helped Forest align support with peak ride times and optimize shift patterns. Smart routing and chat handling reduced agent burnout and increased customer satisfaction.
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Concentrix used agentic AI applications to help a large moving and storage company close more deals. The solution focused on... empowering advisors with AI-powered tools. This improved the advisor workflow and supported better customer interactions. The case highlights the use of AI to drive sales outcomes in the moving and storage industry. The results show how AI can help companies win more business.
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Clientshare Pulse helped Yusen Logistics improve client account health. The team uses the tool to address accounts needing extra attention.... Features like NPS scoring let them track customer satisfaction. They now deliver on promises and feel more confident in their service. Clientshare Pulse supports better customer relationship management.
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Puzzel Conversational Intelligence helped DSB, Denmark’s national railway operator, improve customer service. DSB used AI to analyze customer interactions and... understand pain points. Customer sentiment rose from 43.7% to 58.8%. Tagging accuracy increased to 95–98%, saving 400 hours a year. DSB now uses data to make better decisions and improve digital services.
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SysAid transformed Mission Health Services’ IT from a bottleneck to a business enabler. Automated workflows cut ticket resolution times by... 90%, dropping mean time to resolution from 3-5 days to just 2-4 hours. Open tickets fell from 60-90 to only 20, and over 20,000 tickets have been handled with higher employee satisfaction. SysAid’s dashboards and reporting gave leadership real-time visibility, while built-in compliance features made HIPAA and security management easy. The IT team now supports over 625 employees across multiple locations with faster, more reliable service.
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Dragon Medical Network Edition helped The Ottawa Hospital cut transcription costs by $7 million. The hospital now creates 37,000 documents... per month, up from 3,000. Documentation is available two weeks faster and is more accurate. The hospital expects $11 million in savings over five years. Patient care and safety improved with faster, thorough records.
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Mojo Helpdesk helped Genesis HealthCare process payroll requests faster and more accurately. The old system was hard to use and... slowed down payroll staff. Mojo made it easy to track requests and see all steps and communications. The secure platform keeps data safe and meets privacy laws. Genesis now processes requests quickly and enjoys features like easy copy and paste. 27 agents serve 2043 users at Genesis HealthCare.
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Alloy Navigator helped North Cumbria Integrated Care NHS Foundation Trust manage IT challenges during COVID-19. The Trust used Alloy Navigator... for IT service management and asset management. They reduced technical support costs and improved service desk resolution times. Workflow automation and self-service features enabled fast adaptation during the pandemic. The solution supported a successful IT merger and streamlined operations across departments.
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Web+Center helps Memorial Hospital manage IT and phone support for two facilities. The Customer+Center tool lets users report problems easily... and get updates by email. Only three staff cover both sites, so this saves time and effort. Users no longer need to find support staff in person. The system also helps follow up on issues automatically.
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St John Ambulance used Microsoft Advertising's Copilot and Ads Studio to boost creative agility and scale. They applied generative AI... to quickly create custom ad visuals, saving time and reducing manual design work. The team saw a 22% increase in click-through rate, a 30% rise in return on ad spend, and over 50% more clicks. AI-powered tools helped maintain brand consistency and reach wider audiences. St John Ambulance overcame resource constraints and improved campaign performance with automated creative production.
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Gmelius helped Cruz Roja Francesa migrate 10,000 group emails from Outlook to Google Workspace. They used Gmelius shared inboxes to... improve collaboration and secure information transfer. Over 40,000 staff and volunteers now use 8,000 shared inboxes for team and company roles. Teams respond faster and distribute work more easily. Security improved by removing shared passwords and giving specific access rights.
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HelpSite helped Bart D. 's volunteer team in Terneuzen support over 35 refugees with legal and financial information. Before HelpSite,...they used paper sheets, which were slow and hard to update. With HelpSite, they created a free, online knowledge base. Volunteers could update answers easily and share them fast. The tool made onboarding new volunteers simple and kept knowledge available even after Bart left. This improved support for families and saved time for the team.
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Complaints Pro helped Wesley Mission, a large non-profit with 3000 staff, standardize complaints, quality, risk, and compliance processes. Before, Wesley Mission... used many systems and struggled with reporting and timely responses. Complaints Pro centralized their complaints and compliments management. The solution enabled risk assessments and corrective actions for ongoing improvement. Wesley Mission now manages compliance more efficiently across the organization.
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Replyco’s helpdesk software helped Direct Plants, a UK gardening supplier, manage customer service across Amazon, B&Q, and the Range. Spark Sales Online... provided tailored eCommerce services and SEO optimization. This improved customer satisfaction and product visibility. Operations became smoother with centralized inbox management and better stock control. Direct Plants saw higher sales and more positive reviews.
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Freshservice unified 8 of Carrefour Belgium's 15 helpdesks in just 3 months. The new self-service portal improved incident management and... streamlined workflows. Over 350 agents now use Freshservice, boosting agent satisfaction and productivity. Carrefour replaced outdated IT systems and gained better visibility across business functions. Automation and integrations made helpdesk processes smoother and more efficient.
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Freshservice unified 8 of Carrefour Belgium's 15 helpdesks in just 3 months. The new self-service portal improved incident management and... streamlined workflows. Over 350 agents now use Freshservice, boosting agent satisfaction and productivity. Carrefour replaced outdated IT systems and gained better visibility across business functions. Automation and integrations made helpdesk processes smoother and more efficient.
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Freshservice unified 8 of Carrefour Belgium's 15 helpdesks in just 3 months. The new self-service portal improved incident management and... streamlined workflows. Over 350 agents now use Freshservice, boosting agent satisfaction and productivity. Carrefour replaced outdated IT systems and gained better visibility across business functions. Automation and integrations made helpdesk processes smoother and more efficient.
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Emplifi UGC helped a global hospitality brand with over 100 hotels boost authentic content by 20%. The brand used AI-driven... tools to source and manage guest-generated visuals, saving hundreds of hours on manual curation. One guest campaign generated 314 video submissions, enriching their content library. Automated workflows enabled a consistent, engaging social media presence across all properties. The solution improved operational efficiency and strengthened the brand’s connection with travelers.
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Hilton used Luminoso Daylight to analyze hundreds of thousands of employee survey comments. The platform helped Hilton quickly identify themes... and trends in feedback. Hilton no longer needed to update or maintain keyword lists. The solution made it easy to explore differences across workforce segments. Hilton could now relate comment themes to survey questions and track sentiment over time.
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The Breakers used BOSSDesk to replace manual, paper-based processes with automated workflows. This change improved operational efficiency and reduced delays... in service delivery. The hotel now resolves IT and maintenance issues faster, with real-time tracking of assets and tickets. BOSSDesk helps manage compliance, lifecycle, and audits for devices like credit card machines. Mobile access lets technicians update tickets on the go, boosting productivity and guest satisfaction.
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Vitally AI helped Triptease unify global customer success operations and reclaim 30% of CSM time. The team saved over 2... hours per week using AI-powered workflows. 97% of AI-generated customer pulse updates were used without edits. Triptease chose Vitally for its customizable platform and strong support. The solution improved visibility into churn and revenue risk for the hospitality company.
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Gorgias helped Shinesty boost social media engagement by enabling real-time responses on Instagram and Facebook. The team saw a large... spike in engagement within two months of switching from Zendesk. Auto-responses for common questions freed up support agents to focus on converting buyers. Integrations with Shopify and social platforms made order management faster. Shinesty turned social ad comments into sales and built stronger customer connections.
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KÜHL uses Gladly to automate routine customer service tasks. The platform helps agents become product experts. Agents have more time... for meaningful conversations with customers. This builds stronger relationships and improves service quality. KÜHL elevates customer interactions beyond basic transactions. Gladly supports both efficiency and personal connection.
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DigitalGenius helped Blakely Clothing improve customer service with AI for email and chat. The team automated 45% of email conversations... and fully resolved 65% of them. Chat deflection rate reached 75% after six months. Response times dropped to minutes, making peak periods easier. The team now focuses on complex queries while AI handles repetitive tickets. Security is strong with identity checks using three points of personal information.
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Jitbit Helpdesk helped Robe, a professional lighting equipment manufacturer, centralize customer support. The team replaced chaotic email-based support with a... ticketing system. Automation rules now handle ticket routing, prioritization, and agent assignment. Robe integrated Jitbit with internal systems and used the knowledge base for faster resolutions. Response times improved, no tickets are lost, and support data now drives product development.
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3M used Sprinklr Social to improve its social media strategy. The company faced slow response times and inconsistent social media... moderation across regions. Sprinklr provided a scalable, AI-powered solution that unified customer care and brand engagement. 3M achieved a 90% reduction in case response time and a 75% reduction in SLA. Customer satisfaction and brand engagement increased worldwide.
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WestTrax Assessment KPI Analyzer helped Bombardier see how they used SAP. The tool showed unused custom code and real SAP... module usage. Bombardier found they were paying to test and upgrade programs they did not use. The automated assessment cut over 70% of the time and cost of migration workshops. Bombardier gained a clear view of their global SAP system and reduced risk.
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Landbot helped Conversational Design, a Milan-based agency, achieve a 40% lead conversion rate and acquire 20,000 leads in one year. The small team... used Landbot’s no-code chatbot builder to create high-converting conversations without coding skills. They solved challenges like poor web engagement and high acquisition costs for their clients. The platform enabled fast chatbot deployment, efficient lead scoring, and visitor segmentation. Conversational Design doubled conversion rates for some clients within two months of switching to Landbot.
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Cloud Timesheets X helped peptalkpr. co.uk move from manual spreadsheets to an online system. The business now logs time and...expenses quickly from anywhere. Freelance associates can also report their project hours. This change saves time and reduces errors. The tool is now essential for their professional services work.
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HubSpot ajudou a Brivia a aumentar em mais de 7 vezes as oportunidades de vendas. Antes, a empresa dependia de... indicações e processos comerciais não padronizados. Com a implementação do CRM completo, Marketing Hub e Sales Hub, Brivia integrou dados e otimizou vendas. O volume de pipeline cresceu mais de 10 vezes. A equipe adotou processos estruturados e melhorou a integração entre marketing e vendas.
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Cardina helped Loom automate 51% of its support cases, up 27% from before. Loom used Cardina to sync help center... content, ending manual updates. The chatbot gave users a conversational, customer-focused experience. Loom gained actionable insights to improve self-serve rates. Customers now get answers faster, and the support team can focus on complex issues.
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Tantan used CM. com mobile messaging to boost user engagement. The dating app wanted more international users and higher platform...activity. By sending text messages, Tantan increased the number of returning users to 80%. The app focused on safe, accessible communication and user monitoring. Tantan became a top dating platform in Asia with these changes.
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SmarterMail, SmarterTrack, and SmarterStats helped Firehouse Solutions cut support hours and focus on core services. They needed a Microsoft Exchange... alternative with lower costs and strong uptime for first responders. SmarterTools provided a single platform for email, analytics, and customer service. Firehouse Solutions now handles over 54,000 inbound and 34,000 outbound messages, runs on Azure Cloud, and sends e-alerts to first responders. The team values data ownership and improved customer support.
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1st Central Insurance used Zingtree to guide agents with AI-powered workflows. In just 3 months, they boosted first contact resolution... by 10%. The solution helped agents follow compliance rules. Zingtree made it easier for agents to help customers quickly. The company improved customer service with this workflow tool.
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Eptica’s multi channel customer service platform helped Hastings Direct improve customer service and offer more ways for 1. 3 million customers...to get help. The platform lets staff access up-to-date information across email, phone, and web self-service. Hastings Direct wanted to make it easier for customers to contact them and boost efficiency in their contact center. Eptica’s system gives staff the knowledge they need and supports the company’s growth.
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Purplebricks replaced its legacy CRM with Creatio’s AI-native, no-code platform. The company saved $2.6M in total cost of ownership and... cut lead response time from 3 days to under 20 minutes. Lead volume increased by 35% and conversions doubled within six months. Creatio automated lead triage, integrated with key property sites, and enabled rapid platform changes. Purplebricks now delivers faster, smarter service and supports business growth with real-time dashboards and automation.
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Hiver helped Zodiak Management cut response times by 90%. The team reduced unassigned ticket backlogs from 60–80 to just 7.... Hiver’s Gmail integration let staff manage tickets without switching platforms. Clear ticket views and tagging improved workload distribution. Zodiak now resolves guest queries faster and more efficiently across 130+ properties.
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A. C.T. Lighting used TeamSupport to manage customer support as their business grew. They needed a web-based help desk that...connected their team across multiple cities. TeamSupport's integration with CRM tools and its WaterCooler feature helped the team collaborate and solve customer issues faster. The company now handles 500 to 1,000 support tickets each month in one system. A.C.T. Lighting values TeamSupport's responsive customer service and easy-to-use platform.
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Helpshift Care AI Agent helped Huuuge, a global mobile gaming leader, automate player support. The AI agent, named 'AI Betty,'... used 216 FAQ articles to solve player issues with over 90% accuracy. Huuuge saw immediate results, reducing manual workflows and improving player experience. The AI agent matched the team's tone and delivered safe, brand-aligned responses. Huuuge achieved a 4-star CSAT with Care AI Agent.
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UserGuiding helped Grupo IOB cut support tickets and scale onboarding. Before, their training portal led to too many support requests... and overloaded teams. With UserGuiding’s onboarding checklists, guides, and hotspots, Grupo IOB made onboarding easier for users. Support tickets dropped, and the onboarding team gained control without needing developers. Over 75% of users now complete the main onboarding flow, and customer satisfaction scores improved.
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HelpDocs powers Reckon's self-serve support. Reckon offers accounting software for small businesses. They use HelpDocs to make their knowledge base... easy to use. This helps customers find answers fast. The support experience feels smooth and helpful. Reckon improves customer satisfaction with HelpDocs.
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Verint Workforce Management helped Capitec Bank cut manager scheduling time from four hours to just 15 minutes per week. The bank saved... $55,000 per month in overtime administration. Over 1,000 staff now save at least one day per month on overtime management. Capitec improved workforce visibility, reduced short planning by 78%, and eliminated manual processes. The solution boosted productivity and enhanced employee experience across 860 branches.
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Apptio's Technology Business Management (TBM) helped Royal Bank of Scotland cut costs by 20%. The TBM team mapped technology costs... to business use, speeding up business case turnaround from weeks to hours. This let RBS make faster, better decisions on IT investments. The bank now brings business innovations to market more quickly. TBM positioned IT as a strategic business partner.
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Teamwork. com helped Community Link Consulting replace spreadsheets and outdated tools. The Resource Scheduler and Workload Planner improved resource management...and forecasting. Time tracking and reporting features made billing and workload planning easier. Leadership gained real-time visibility into resource allocation. The team increased billable hours and reduced burnout with smarter planning.
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Grasp helped Attenza manage customer service across multiple channels. Attenza needed to scale communication without losing personal touch. Grasp's smart... inbox let them add channels like WhatsApp and email, keeping all messages in one place. The transition was smooth. Now, Attenza handles 3,000 to 4,000 conversations each month. They respond faster and work better as a team. No messages get lost, and every customer gets the same attention.
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OMQ helped KKT KOLBE automate its help page and complaint management. The company faced high email volumes and slow complaint... resolution. OMQ's AI-based knowledge base and smart forms reduced manual work. Service requests dropped by almost 80% during peak times. Employees and customers now get faster, more consistent answers. The solution improved both response quality and efficiency.
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ProBots used the Job Board for Magento 2 extension to manage job postings online. Before, job listings and applications were... disorganized, causing hiring delays. With Webkul’s solution, ProBots could categorize jobs, track applications, and communicate better with candidates. The new system sped up hiring and improved the experience for job seekers. ProBots also strengthened its brand and market position in Indian electronics and robotics.
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Kayako helped Trilogy cut 80% of support tickets in just 90 days. Trilogy, a B2B software group, faced high support... costs and agent churn with 23,000 monthly tickets. Kayako replaced Zendesk, automating ticket resolution and reducing agent workload. Trilogy saved $5 million annually and reduced average ticket age from 17.6 hours to under 2 minutes. The team size dropped from 119 to 50 agents, with 76% of tickets resolved by AI.
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Wiredrive used elevio to improve customer support. Before elevio, clients struggled to find help and support tickets were high. After... installing elevio, Wiredrive saw a 30% drop in ticket load. Client self-service increased by 40%. The support team could focus on more complex requests. Wiredrive now delivers faster, more effective support for over 1,500 customers.
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ViaSat used xMatters to connect over 60 tools, including Splunk and Jira. This helped them improve service uptime and reduce... mean time to resolution to just 30 seconds. They also cut install times by 400%. The integration made the customer experience better. ViaSat's DevOps and Ops teams now support a complex network more easily.
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Smith. ai helped SummitPoint, LLC organize inbound call management with an AI receptionist. Before, the team spent over four hours...daily handling calls, leading to missed messages and slow responses. With 24/7 call answering and instant call summaries, every call is now captured and routed efficiently. SummitPoint increased sales profit by 60% and reduced phone time. The team now focuses on high-value conversations and scales operations smoothly.
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Northern GeoSeptic used Plumsail, Airtable, and Make to automate proposals and site reports. Before automation, they spent hours retyping the... same data for each document. With Plumsail Forms, data now flows directly into Airtable, cutting manual entry. Plumsail Documents generates proposals and reports with a few clicks. The team now manages 50 document processes without extra effort. Fast support from Plumsail gives them confidence to keep improving their workflow.
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YUDU Publisher helped Video Watchdog digitize its cult magazine. The team needed to preserve the print look, manage a large... archive, and protect content with digital rights management. YUDU enabled easy subscriber integration, flexible DRM, and a custom payment portal to avoid app store fees. The platform's drag-and-drop tools made adding rich media simple. Video Watchdog now offers unique monetization and enhanced digital editions.
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SAP Business Suite helped FC Bayern consolidate 52 systems and manage over 9. 5 million fan records. The club used...SAP S/4HANA, SAP Datasphere, and SAP SuccessFactors to streamline HR, finance, and fan engagement. SAP Customer Checkout processed 50,000 transactions per matchday at Allianz Arena. Over 1,000 employees now benefit from improved HR processes. FC Bayern delivers personalized fan experiences and drives business innovation with SAP solutions.
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SAI360 used Inline Manual to support users of their BWise risk management software. They wanted to reduce time spent on... training and help users get answers instantly within the product. Inline Manual provided in-app guidance, tooltips, and walkthroughs, making it easier for users to learn and complete tasks. This led to faster adoption, fewer support tickets, and higher user satisfaction. SAI360 saw positive feedback and increased revenue as a result.
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