Help Desk Customer Deals | Implementation & Best Practices

Microsoft Advertising helped St John Ambulance use generative AI tools to improve their digital advertising. The charity wanted to cut production costs, increase creative agility, and keep their bran...d consistent. With Ads Studio and Copilot, they made high-quality ad assets faster and cheaper. They used AI to create custom images for campaigns, showing products like AEDs in real-life settings. This made their ads more relevant and helped protect their brand identity.
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LogMeIn helped a large nonprofit organization improve remote IT support. The nonprofit switched from TeamViewer due to compatibility issues and complex processes. Their IT team of 30 supports over 5,...500 users. LogMeIn gave them faster connections and better user satisfaction. The team also saw increased efficiency in their support operations.
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Deskpro helped AbilityNet, a UK charity, replace Freshdesk to better support over 450 volunteers. The platform offered flexibility, affordability, and strong partnership, making onboarding and suppor...t easier. Deskpro enabled a smooth rollout, with 390 volunteers logging in on day one and no loss of volunteers. The system improved volunteer management, accessibility, and feedback tracking. 95% of AbilityNet's clients rated the service as excellent or good.
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HelpSite helped Bart D.'s volunteer team in Terneuzen support over 35 refugees with legal and financial information. Before HelpSite, they used paper sheets, which were slow and hard to update. With ...HelpSite, they created a free, online knowledge base. Volunteers could update answers easily and share them fast. The tool made onboarding new volunteers simple and kept knowledge available even after Bart left. This improved support for families and saved time for the team.
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Gmelius helped Cruz Roja Francesa migrate 10,000 group emails from Microsoft Outlook to Google Workspace. They used Gmelius shared inboxes to improve collaboration, delegate work, and boost email sec...urity. Over 40,000 staff and volunteers now use 8,000 shared inboxes for better communication. The solution made onboarding easy by integrating directly into Gmail. This change increased transparency and made it easier to transfer information between team members.
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Carole Nash is a motorcycle insurance broker. They used Eptica’s multilingual Customer Engagement Suite. The solution helped transform their customer service. The case study is presented as a video. ...No specific results or numbers are mentioned in the content.
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Verint Open Platform helped AXA transform its retail business customer journey. AXA used Verint Speech Analytics and Workforce Management to improve service. The company reduced customer renewal aver...age handle time by 23%, saving 3 minutes per call. Supplier call volume dropped by 34%. First contact resolution increased from 87% to 93%. AXA now uses intelligent insights to boost productivity and business growth.
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GoTo Connect helped 1 Truck Insurance Services improve customer communications. The agency serves long-haul truckers across many states and needed fast, multi-channel communication. GoTo Connect let ...them talk to customers and clients every day by text message. The solution included SMS, campaigns, outside calling, and transferring, plus collaboration tools. This made it easier for their distributed team to connect quickly and serve clients better.
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Cadalys provided its AI-powered SaaS solution to Cigna. The case study highlights business outcomes achieved with Cadalys. Cigna used the platform to improve business processes.

Sales Creatio, Marketing Creatio, and Service Creatio helped Saskatchewan Blue Cross improve customer service and technology. The company needed a scalable, customizable CRM and automation platform. ...Creatio delivered end-to-end sales management, automated workflows, and advanced analytics. Staff performance increased by 25%. Fast deployment led to rapid ROI and better operational transparency.
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Martin County School District used iSupport Software for their Students Supporting Schools program. The program lets students earn money and grades by doing technical support. iSupport optimized its ...help desk software for education needs. The district improved student engagement and IT support. This case highlights education help desk software and student-led support initiatives.
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Mojo Helpdesk helped Austin Community College improve help desk efficiency. The college faced constant reorganizations and slow, costly workflow changes. Mojo Helpdesk offered a flexible, cost-effect...ive solution with Google integration. The rollout took three months and employees quickly adopted the new system. The college no longer needed to increase tech support staff. User satisfaction and ticket management improved for both agents and customers.
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Helpshift helped Jam City improve customer support for its mobile games. Jam City faced high ticket volumes and slow email-based support. Helpshift added an in-game knowledge base and switched suppor...t to messaging. This led to a 90% ticket deflection rate and a 30% drop in ticket volume. Customer satisfaction scores doubled. Helpshift's dashboard gave Jam City better business insights.
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Audible used Roialty's OneTarget solution to analyze their Twitter audience. The goal was to understand the media market and create effective marketing personas. The analysis identified four key audi...ence segments: Gamer, Active Adult, Entrepreneur, and Young Book Addicted. This helped Audible tailor their marketing strategies and improve customer experience.
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Vtiger CRM helped Altius Sports & Leisure Pvt Ltd fix problems with their old CRM. The old system was hard to use and led to missed sales leads. Vtiger CRM was easy to set up and simple for the sales... team to use. The team started entering data more often and tracking leads better. Sales processes became more organized. The company now captures every lead and supports business growth with Vtiger CRM.
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TeamSupport helped A.C.T. Lighting manage customer support as their business grew. The company needed a web-based help desk to connect a distributed team and move away from email. TeamSupport offered... easy setup, strong integration with CRM tools, and affordable pricing. The WaterCooler feature let team members collaborate and solve customer issues in a secure online space. This improved teamwork and made customer support more efficient.
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Invest India and Startup India, government organizations in India, faced issues with their traditional email and open-source help desk tools. They struggled with prioritization, ticket tracking, and ...workflow automation. Vision Helpdesk provided a Satellite Helpdesk solution, offering a customized graphical dashboard, social media integration, and multi-domain management. This improved their customer support system significantly.
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ShareNet helped the City of Oxford, NC upgrade its work order system. The city used ShareNet to add photos to work orders, making it easier to resolve customer complaints. The Novo Sidekick/1 Tap Mob...ile App improved efficiency in the Streets department. ShareNet's reporting tools let managers track work and spot downtime. The city can now track costs for equipment, materials, and labor, helping with budget planning. Data migration from the old system to ShareNet was smooth, and historical data is now easy to search and report on.
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SysAid ITSM helped Grand Traverse County modernize IT service for 95,000 residents. The county replaced manual asset tracking and inconsistent ticketing with AI-powered workflows and ITIL-compliant p...rocesses. Automated asset management saved weeks of labor and improved billing accuracy. First call resolution is expected to rise from 60% to the high 90s. SysAid's reporting tools and responsive support increased trust and user adoption.
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Help Scout helped Litmus centralize all customer communications. Before, Litmus used multiple tools and struggled with reporting and manual work. With Help Scout, Litmus combined email, chat, and hel...p articles in one place. This made the team more efficient and improved reporting. As a result, Litmus increased its customer retention rate by 26%.
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Luminoso Daylight Al helps a Fortune 50 technology company use Medallia better. The company had high costs and slow changes with Medallia's professional services. Luminoso Daylight Al automates data ...tagging and analysis. This lets the company update tags fast and combine many data sources. Executives get real-time, unbiased customer data. The company saves money, makes faster decisions, and improves customer satisfaction.
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Bugherd used Elevio to improve their customer support process. Before Elevio, two staff members handled support full time. After using Elevio, their support load dropped to just a couple of hours a d...ay. This freed up staff to focus on other tasks. Elevio helped Bugherd optimize efficiency and reduce time spent on support.
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Clientshare Pulse helped Compass Group cut tender renewals by over 85%. The platform improved client feedback and opened new communication channels. Compass Group used to get low response rates from ...annual surveys. With Clientshare, more clients now respond and share feedback. Leadership can spot at-risk accounts and act fast to prevent churn. The business review workflow delivers consistent, data-driven reports to clients.
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Next4biz helped Adore Mobilya manage customer experience in the furniture industry. The company moved from manual processes to a digital CRM system. Adore Mobilya used next4biz to connect all custome...r channels, including call center, chat, and social media. The cloud-based system made remote work easy during the pandemic. Adore Mobilya won an Echo Award for its digital transformation and customer service.
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OMQ Contact and OMQ Help help Deutsche Online Medien improve customer service for myphotobook and fotokasten. The company uses OMQ to automate support, unify service in 12 European countries, and cut... training costs. OMQ Contact gives real-time answers in contact forms. OMQ Help provides a dynamic FAQ for customers. The OMQ knowledge base lets them update information once and share it across all channels. This keeps service quality high, even during busy seasons like Christmas.
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Sematell's AI-based customer service software helped bonprix improve customer satisfaction. bonprix used automation and precise topic recognition to make customer service faster and more efficient. T...he company increased productivity in customer communication. They also reduced processing costs. This led to higher customer satisfaction, cost savings, and more efficiency.
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Dixa helped Beautycos unify their customer service across all channels. Before Dixa, agents struggled with disconnected systems and no customer history. Dixa gave agents a single view of each custome...r and let them answer calls and messages from one place. Managers now track KPIs and agent productivity easily. Beautycos saved 1.5 hours per agent per day, increased customer retention by 15%, and cut average wait time by 25%.
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FIS used Zoomin Software to eliminate content silos. The solution helped FIS improve how they manage and share information. This led to better efficiency and smoother operations. The case highlights ...the value of unified knowledge management for large organizations. FIS benefited from streamlined content processes with Zoomin.
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Issuetrak helped Leslie Wykel resolve a crisis situation with fast and professional service. The support team explained the problem and solution in simple terms. After repairs, the program worked bet...ter and faster. Leslie was happy with the end result and praised the quality of customer service.
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Zingtree helped Groupon save development time and improve its merchant experience. Groupon replaced its old in-house decision tree tool with Zingtree, freeing up engineering resources and making upda...tes much faster. Agents now use Zingtree for better service, faster resolutions, and improved first call resolution rates. The tool also enabled process standardization and easier agent training. Groupon plans to expand Zingtree use to more teams and customer self-help.
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Apex Elegance is a Canadian supplier. They refined their pricing with help from the solution. The case study does not mention the product name. There are no details about the challenge, solution, or ...results. No numbers or metrics are given. The industry and company size are not stated.
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Landbot helped BecomeYoo with lead generation. The company used Landbot's chatbot platform to improve how they capture leads. The solution made it easier to talk to website visitors. BecomeYoo aimed ...to get more leads and improve customer experience. The case shows how chatbots can help with marketing and sales.
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Raficq Kurimbokus uses Alcea CaseTrack for case management. He says Alcea provides first class support service. He feels like he has a personal advisor at the end of his emails. The solution helps ma...nage cases and team collaboration. It offers real-time updates and flexible configuration.
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ThinkOwl helped Rheinische Post Mediengruppe automate customer service with AI bots. The company faced high volumes of customer inquiries and slow response times. ThinkOwl's voice and mail bots now h...andle 42% of inquiries and reduced processing time by over 40%. The solution saved 11 full-time employees. Employees now focus on complex tasks, and customer satisfaction improved. The integration finished on time and within budget.
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A high-end e-commerce platform used an offshore team to improve customer support. The solution led to a 95% customer satisfaction (CSAT) score. The company focused on digital experience and customer ...support outsourcing. This approach helped them deliver better service to their customers. The case highlights the value of offshore support teams in the retail industry.
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Replyco helpdesk software helped Direct Plants, a UK gardening supplier, grow their eCommerce business. Spark Sales Online managed customer service, optimized product listings, and improved operation...s. They used Replyco to centralize customer messages and provide fast support. SEO tools increased product visibility and sales. Direct Plants saw higher customer satisfaction and smoother operations across platforms.
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Grove Collaborative, a Certified B Corporation, uses Zendesk AI to boost operational efficiency. They implemented AI without developer support, enhancing service for over 1.2 million customers. The A...I helps with tasks like intelligent triage, reducing manual work. Grove also adopted Zendesk messaging, which cut chat volumes by over 80%, improving efficiency during staff reductions. They maintained a 95% customer satisfaction score.
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AI in customer service helped an Asian bank double its use of self-service channels. The bank saw a 40-50% drop in service interactions. Cost-to-serve went down by over 20%. AI made support more effi...cient and scalable. Customers got faster, easier help. The bank improved both experience and costs.
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Tikit helped Vantage Bank improve their support process. The bank used Tikit to streamline ticketing and service desk functions. The story highlights how Tikit made support easier for the team. The c...ase encourages others to try Tikit for better service management. No specific numbers or detailed results are mentioned in the content.
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UserGuiding helped Kariyer.net improve activation and engagement rates. Kariyer.net used UserGuiding’s segmentation, checklists, and tooltips to create personalized onboarding for different employer ...roles. The product team built targeted, no-code onboarding flows without needing developer help. Admins and managers got clear, role-based guidance. This reduced development workload and sped up onboarding updates. Kariyer.net saw a noticeable boost in user activation and engagement.
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DigitalGenius helped Boardriders automate 50% of customer service cases across all brands. The company faced a surge in online sales and customer queries when stores closed during the COVID-19 pandem...ic. DigitalGenius integrated with Zendesk and Salesforce Commerce Cloud in just a week. The AI platform reduced average resolution time by 75% and first reply time by 99%. Agents could focus on complex tickets, improving customer satisfaction and handling peaks like Brexit-related delivery delays.
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Gorgias Automation Add-on helped ALOHAS automate 83% of their customer support chats. The team used self-service resources and quick response flows to answer pre-sales questions fast. This led to a 2....5x growth in revenue and a 50% faster first response time. ALOHAS managed high chat volumes without growing their team. The solution educated customers about their on-demand model and improved the shopping experience.
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Jira Service Management helped Arvato Systems improve their service operations. The company used the platform to streamline workflows and manage requests better. This led to faster response times and... improved service quality. Arvato Systems saw better team collaboration and more efficient processes.
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Jira Service Management helped Arvato Systems improve their service operations. The company used the platform to streamline workflows and manage requests better. This led to faster response times and... improved service quality. Arvato Systems saw better team collaboration and more efficient processes.
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WPVIP needed a way to monitor uptime for their many customer applications. They wanted a solution that was robust, scalable, and easy to manage with APIs. UptimeRobot gave them an API-driven service ...that was quick to set up and easy to use. This helped WPVIP improve their response times and save on infrastructure costs. WPVIP now delivers more reliable service to their clients and gets alerts quickly when issues happen.
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TestBox helped Apollo.io fix their demo environment. Before, Apollo's sales team struggled with demos that were unreliable and hard to use. This made it tough to show the product and close deals. Tes...tBox gave them a single, easy-to-use demo with real data. Sales reps felt more confident. Apollo saw a 7% increase in conversion rates, better reliability, and improved efficiency.
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Einstein 1 Service helped Algo cut service call times by 80%. Algo used the platform to improve customer support. The solution made service faster and more efficient. This led to big time savings for... Algo's team. The case shows how AI can help IT companies serve customers better.
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Einstein 1 Service helped Algo cut service call times by 80%. Algo used the platform to improve customer support. The solution made service faster and more efficient. This led to big time savings for... Algo's team. The case shows how AI can help IT companies serve customers better.
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Einstein 1 Service helped Algo cut service call times by 80%. Algo used the platform to improve customer support. The solution made service faster and more efficient. This led to big time savings for... Algo's team. The case shows how AI can help IT companies serve customers better.
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ConnectWise helped Advanced Network Products, an MSP, solve service quality and operational chaos. ANP struggled with disconnected sales, service, and project teams. Clients could not easily get stat...us updates. In 2012, ANP adopted ConnectWise to streamline operations and improve visibility. They also used Service Leadership, Inc. to gain insights into financial and operational performance.
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Analytics Plus helped ThinkOn improve IT operations. The IT team used real-time dashboards to track ticket backlogs and SLA compliance. They reduced unresolved ticket backlogs by 65%. Managers gained... better data for decisions. Customers received faster responses and were happier. The team found Analytics Plus easy to use and helpful for building reports.
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Analytics Plus helped ThinkOn improve IT operations. The IT team used real-time dashboards to track ticket backlogs and SLA compliance. They reduced unresolved ticket backlogs by 65%. Managers gained... better data for decisions. Customers received faster responses and were happier. The team found Analytics Plus easy to use and helpful for building reports.
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OTRS helped ALPHA COM Deutschland GmbH improve service quality for document management. The company needed better transparency and faster communication. OTRS provided a flexible IT service management... solution with multilingual support and customizable workflows. The IT Service Desk now manages all information in one system, reduces response times, and improves inquiry handling. ALPHA COM benefits from efficient escalation, unified knowledge transfer, and better service for customers and employees.
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Plumsail Forms helped advantegy GmbH build a web shop for SharePoint Online. The company needed a better way to manage assets like IT equipment and office supplies. They used Plumsail Forms to let em...ployees request and track resources in their Microsoft 365 intranet. The solution made asset management easier and improved process visibility. Employees now use a simple interface to request and manage company assets.
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DevTrack helped Inova Corporation solve data corruption issues from their old bug tracking tool. The team imported all records into DevTrack without losing data. The software made it easy to assign, ...track, and resolve bugs. Custom reports showed bottlenecks and helped prioritize fixes. Inova uses DevTrack for field problems and feature requests. The team values its ease of use, customization, and reliable performance.
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Kapta helped Sohonet nearly triple revenue from key account relationship management. Sohonet needed to improve account planning for large clients as the company grew. Kapta provided a solution to ali...gn goals, standardize processes, and boost customer satisfaction. Sohonet used Kapta to structure their account planning from pre- to post-production. This led to higher client engagement and strong revenue growth.
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JitBit HelpDesk helped Robe, a hardware manufacturer, centralize and improve customer service. Robe faced lost emails and poor team coordination with their old system. JitBit provided a simple, power...ful help desk with automation, reporting, and integration features. The new system improved response times and team collaboration. Robe now solves support requests faster and keeps all customer interactions in one place.
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3M used Sprinklr Social to improve its social media strategy. The company faced slow response times and inconsistent social media moderation across regions. Sprinklr provided a scalable, AI-powered s...olution that unified customer care and brand engagement. 3M achieved a 90% reduction in case response time and a 75% reduction in SLA. Customer satisfaction and brand engagement increased worldwide.
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Inline Manual helped Currie & Brown improve digital adoption for their Unit4 ERP system. Currie & Brown struggled to keep training materials updated and relevant as their company grew. They used Inli...ne Manual to add walkthroughs, tooltips, and guides in multiple languages. This made training easier and reduced the need for quick card guides. Over 2000 users now benefit from the solution, with less time spent on support and training material updates.
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Vitally helped CompanyCam move from a reactive to a strategic customer success approach. Before Vitally, CompanyCam struggled with scattered data and task prioritization. Vitally provided a central p...lace for KPIs, easy automation, and better visibility. The onboarding success rate increased by three percentage points. The customer success team now works more efficiently and can focus on the right accounts.
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Kustomer helped Alex and Ani centralize all customer support operations into one platform. The jewelry retailer struggled with disconnected systems and manual workarounds, making it hard to track cus...tomer interactions and train new staff. With Kustomer, they gained a single customer profile, enhanced reporting, and a user-friendly interface. This improved agent efficiency and made it easier to resolve customer issues. The team now expects faster resolutions and better customer service, especially during busy seasons.
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Emplifi Care helped Salomon cut social response times by 45%. The brand sped up case handoff by 70% with seamless routing to customer service teams. 99.8% of cases are now handled efficiently through... a connected system. Salomon unified its social media reporting and improved communication across dozens of global channels. The solution brought structure and speed to Salomon’s customer support.
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Teamwork.com helped Invanity, a UK digital marketing agency, modernize project and resource management. The agency replaced a legacy tool with Teamwork.com to improve efficiency and profitability. In...vanity saw a 50% decrease in time spent building project plans and 80% less time on weekly workload management. They also delivered 20% more projects on time. Teamwork.com became the operational backbone for tracking profitability and utilization.
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ClientSuccess helped AddShoppers improve customer retention. AddShoppers had trouble tracking customer health and risk. They used ClientSuccess to get a full view of each account and set up alerts fo...r accounts at risk. Logo retention increased from 85% to 93%. Revenue retention grew from 90% to 103%. The customer success team became a profit center. AddShoppers did not lose any key accounts flagged as high risk.
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Custify helped Planable scale their customer success operations. Before using Custify, Planable's CS lead managed many platforms and tasks, making it hard to focus on customers. With Custify, everyth...ing is centralized, and workflows are automated. The team now spends less time on repetitive tasks and more time with customers. This led to better efficiency and improved customer focus.
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Hiver helped Align Brooklyn manage customer emails better. The team moved from individual Gmail inboxes to a shared inbox. This made it easier to track and reply to customer questions. They saved 50 ...hours in one month. The team now works together and does not miss any emails. Customers get faster and more reliable replies.
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Smith.ai AI Receptionist helped Mirelle Institute for Anti-Aging Medicine fix poor call handling and lack of human touch from previous AI solutions. The med spa now has 24/7 phone answering, lead scr...eening, and appointment booking. Patients can reach a live person anytime, which improved satisfaction. The onboarding was fast and easy, even for non-technical staff. The solution supports Google Ads campaigns by qualifying leads and booking appointments, boosting revenue.
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Grasp helped Attenza manage customer service across multiple channels. Attenza needed to scale communication without losing personal touch. Grasp's smart inbox let them add channels like WhatsApp and... email, keeping all messages in one place. The transition was smooth. Now, Attenza handles 3,000 to 4,000 conversations each month. They respond faster and work better as a team. No messages get lost, and every customer gets the same attention.
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Talkative live chat helped LendInvest improve customer support and efficiency. LendInvest wanted to reduce time customers spent searching for information and lower call center load. They used Talkati...ve’s omnichannel chat with Salesforce integration. Agents responded faster and brokers got better service. LendInvest saw a 108% month-on-month increase in interactions after launch.
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NinjaOne helped Patra migrate 6,000 endpoints in just 30 days. The all-in-one IT management platform replaced a large tech stack and manual work. Patra eliminated over 100 hours per month in manual t...asks. They avoided hiring 18 new technicians. NinjaOne unified patch management and endpoint management for Patra's global team.
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xMatters helped Experian keep their services available for clients and customers. Experian integrated Dynatrace, ServiceNow, and Splunk with xMatters. This made it easier for engineers to access data... and resolve issues faster. xMatters enabled proactive incident management, reducing downtime. Experian supports 12,000 clients in over 80 countries with more than 18,000 xMatters interactions.
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HappyFox helped Whirlpool Corporation manage vendor queries and incoming emails. Before, they used spreadsheets and struggled with tracking and follow-up. With HappyFox, they tracked every email and ...set up focused follow-ups for supply teams. They reduced incoming emails by 15-20%. Suppliers stopped sending multiple emails for the same query. Supplier satisfaction increased. Whirlpool now handles supplier accounts more proactively.
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Splunk Observability Cloud helps Velera, a credit union service provider, compete and innovate. Velera uses Splunk to improve monitoring and performance. The solution supports Velera in delivering be...tter services to credit unions. This helps Velera stay competitive in the financial services industry.
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Loom used Cardina to improve their support automation. Before Cardina, Loom had limited content and needed manual updates. Cardina synced with their help center and gave better insights. Loom saw a 5...1% self-serve rate, a 27% increase over their old solution. Customers got help faster, and the support team could focus on more important tasks.
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Zoho CRM helped Agappe Diagnostics manage sales and service in one system. Before, Agappe used many tools and had no single view of customers. Zoho CRM gave field agents a mobile app with all custome...r info. The company now has better reporting and a 360-degree customer view. Agappe saw an 80% increase in productivity and higher operational efficiency.
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FBA used Breeze, an AI-powered tool in the HubSpot platform, to improve sales and marketing. They wanted to get more leads. After using Breeze, FBA increased lead generation by 216%. This shows how A...I tools in HubSpot can help companies grow their sales and marketing results.
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FC Bayern faced challenges with time-consuming and manual HR processes. They used SAP SuccessFactors HCM to transition their HR processes to the cloud, optimizing functions like employee self-service...s and recruiting. This allowed employees to access data securely and streamline tasks. Additionally, SAP Sports One helped in managing player health and performance. The introduction of SAP Customer Checkout improved the fan experience at Allianz Arena by enabling mobile orders. FC Bayern also consolidated fan data from 52 systems to enhance marketing campaigns.
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Puzzel Conversational Intelligence helped DSB, Denmark’s national railway operator, improve customer service. DSB used AI to analyze customer interactions and understand pain points. Customer sentime...nt rose from 43.7% to 58.8%. Tagging accuracy increased to 95–98%, saving 400 hours a year. DSB now uses data to make better decisions and improve digital services.
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BOSSDesk helped Alameda-Contra Costa Transit streamline IT service management. Before, manual processes and inconsistent workflows slowed ticket resolution. With BOSSDesk, AC Transit used customizabl...e forms and workflow automation to route requests and improve tracking. Employees found it easier to submit tickets, and urgent issues were escalated faster. The IT team now resolves service requests more quickly and efficiently.
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SmarterMail and SmarterStats helped ASPnix, a Denver-based web hosting company, launch a reliable and affordable email hosting platform. ASPnix needed a cost-effective, feature-rich solution to suppo...rt their startup. SmarterMail reduced support tickets for email issues to just a few per week. SmarterStats worked smoothly from day one. ASPnix expanded their enterprise email offering and improved client compatibility. The company saw fewer email-related problems and benefited from ongoing product innovation.
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Helpjuice helped SeeMyLegacy cut support tasks by 15%. The knowledge base made onboarding three times faster. The team used features like article approval and easy publishing. Customers and staff now... find answers quickly. The support team can focus on complex issues. SeeMyLegacy improved productivity and customer experience.
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HelpDocs helped mijn.host improve customer support. mijn.host wanted to give better, faster help to its web hosting clients. They used HelpDocs to build a strong knowledge base. This made it easier f...or customers to find answers on their own. Support tickets dropped by 25%. Customer happiness went up by 20%. mijn.host now gives friendly, fast support and keeps customers satisfied.
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Qminder helped Adelaide Family Photography manage Santa Photography queues at Burnside Village. Long wait times made families unhappy, so they needed a better system. Qminder's digital queue let pare...nts sign in on an iPad and get SMS updates. Kids heard their names called, making the experience special. Parents used wait time to shop instead of standing in line. The new system made the event smoother and more fun for everyone.
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Dragon Medical Network Edition helped The Ottawa Hospital cut transcription costs by $7 million. The hospital now creates 37,000 documents per month, up from 3,000. Documentation is available two wee...ks faster and is more accurate. The hospital expects $11 million in savings over five years. Patient care and safety improved with faster, thorough records.
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Apptio helped Northwell Health create a single source of truth for IT spend. Before, finding vendor information took days and required complex spreadsheets. Now, staff can get the data in seconds wit...h just two clicks. This made IT financial operations faster and easier. Northwell Health became a stronger business partner by using Apptio for IT financial management.
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Alloy Software helped North Cumbria Integrated Care NHS Foundation Trust manage IT challenges during COVID-19. The Trust provides hospital and community health services to 500,000 people and employs ...over 6,500 staff. During the pandemic, digital healthcare became critical. Alloy Software supported the Trust in redesigning patient health pathways and improving IT service delivery. This helped the Trust respond quickly and support local communities.
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Giva Service Management Suite helped Athens Regional Health System improve IT help desk operations. The hospital replaced a hard-to-maintain in-house system with Giva’s HIPAA-compliant cloud solution.... They saw a 70% reduction in report generation time, saving 35 hours per month. Service requests are created and assigned 50% faster. The IT team captures 60% more information during calls and 50% more service requests overall. SLA compliance reached 90%, and self-service use increased productivity by 30%.
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Web+Center helps Memorial Hospital manage IT and phone support for two facilities. The Customer+Center tool lets users report problems easily and get updates by email. Only three staff cover both sit...es, so this saves time and effort. Users no longer need to find support staff in person. The system also helps follow up on issues automatically.
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