Help Desk Customer wins | Real Customer Results Across Industries 2026

Workpay Africa used Custify to improve customer success for small and medium businesses. Josephine Kibibi, with a background in HR,... led the team to focus on proactive engagement, personalized onboarding, and regular check-ins. The team addressed client challenges in payroll compliance and statutory processes. They used tools like HubSpot, UserPilot, and StackDeliver to track KPIs such as customer retention and product adoption. This approach helped Workpay Africa support clients more effectively and drive customer retention.
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ServiceWise helped Global Help Desk Services Inc. manage multi-tenant IT support for enterprise clients. GHDSi needed secure, siloed customer data... and easy onboarding. ServiceWise let them set up individual projects for each client, automate workflows, and reduce onboarding time. The tool enabled one person to manage tasks that used to require thirty. GHDSi cut costs, improved efficiency, and delivered better customer service with ServiceWise.
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Arize uses PagerDuty to catch AI quality issues before they impact production. The integration turns AI quality signals into prioritized... incidents, helping teams respond quickly to model drift and hallucinations. Arize captures every AI interaction and evaluates them for problems. When issues are found, PagerDuty alerts the right team to fix them fast. This loop helps Arize and its customers keep AI agents reliable and improve them over time.
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Ricoh used Clientshare Pulse to simplify its customer feedback process. Before, Ricoh had a long survey with low response rates.... With Clientshare, surveys became shorter and easier for customers to complete. This led to more honest and timely feedback. Ricoh could track agreed actions and deadlines after reviews. The tool helped Ricoh reach more stakeholders and improve customer sentiment over time.
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Kapta helped Sohonet improve their account planning process. Sohonet needed to better manage large key accounts as they grew. Kapta... provided a solution to align goals and standardize processes. This led to higher client engagement and improved customer satisfaction. Sohonet nearly tripled their revenue using Kapta's key account relationship management tools.
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Worldband used ScreenConnect and ConnectWise RMM to automate support and scale fast. They doubled their customer base and endpoints in... two years. Onboarding time dropped by 80%, from five hours to one hour per client. Time to resolution was cut in half. Ticket volume stayed flat even as the business grew. Automation and proactive alerts improved service quality and saved time.
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Infocus Technologies used Vision Helpdesk to replace their traditional email support system. They struggled with managing customer queries from multiple... channels and lacked automation, reporting, and SLA tracking. Vision Helpdesk provided multi-channel ticket management, automated workflows, and real-time notifications. Staff could now track tickets easily, automate repeated tasks, and respond using a mobile app. The new system improved staff performance and customer support quality.
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Vtiger CRM gave Intense Technologies better sales pipeline visibility. The team used personalized dashboards and Kanban views to track hot,... warm, and cold leads. Sales leaders could see opportunities and deal stages more clearly. Custom workflows matched their sales process. The Vtiger support team helped them adapt the CRM to their needs. This led to faster sales decisions and improved user experience.
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HelpSpot centralized support for The Silent Partner. The team found it much easier to look after customers. Managing support requests... became simple. The company relies on HelpSpot for daily operations. The founder says he would not know what to do without it. HelpSpot made customer service easy and dependable.
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Hyland used Cadalys AI-powered SaaS to improve business outcomes. The solution helped Hyland achieve better results in their operations. Cadalys... provided advanced technology to support Hyland's needs. The partnership focused on driving superior outcomes for Hyland's business.
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ScreenMeet helped ServiceNow improve IT help desk performance. ServiceNow rolled out ScreenMeet to 150 support agents for live video, screen... sharing, and remote support. First call resolution increased by 32%. Average case handling time dropped by over 50%. Employee productivity rose by more than 6 minutes per session. ServiceNow saw significant operational savings and better customer satisfaction.
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OTRS helped SIEVERS-GROUP standardize ticket handling across seven departments. The ITSM solution automated ticket creation and enabled real-time data transfer... to their ERP. SIEVERS-GROUP improved service quality and transparency for clients. Agents now track ticket progress without interruption. The company can measure KPIs and quickly improve services. OTRS support and consulting were praised for their expertise and results-focused approach.
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Fusion3 helps retailers prepare for disasters using ServiceNow. The company uses ServiceNow to support retail clients during emergencies. ServiceNow enables... Fusion3 to deliver IT service management quickly. Retailers can respond to disasters faster and keep operations running. Fusion3 relies on ServiceNow for reliable disaster response solutions.
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Helpjuice helped Enforme Interactive move from Google Drive to a dedicated knowledge base. The IT services firm needed to make... technical product documentation easy to find for both employees and clients. Helpjuice offered a simple solution that met all their needs without extra complexity. The team now keeps process and procedure top of mind and is shifting to a more client-facing approach. Managing permissions and using article templates are favorite features.
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TestBox helped Apollo. io boost win rates by 7% with a unified, reliable demo environment. Apollo's old demos were inconsistent...and hard to maintain, hurting sales and rep confidence. TestBox delivered a single, visually appealing demo with synthetic data, making it easy for reps to tell a clear product story. Conversion rates increased by 4% in Solution Evaluation to Pricing & Negotiation, and 7% from Negotiation to Closed-Won. Sales reps now feel more confident and productive, and Apollo plans to expand TestBox to other teams.
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SpiraTeam helped QoT Solutions train graduates in software quality engineering. The program used SpiraTeam for test management, requirements, and incident... tracking. Over 10 projects and 12 users used the platform. Graduates gained hands-on experience with agile and waterfall methods. SpiraTeam's integration features supported end-to-end quality assurance education.
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MYOB used Concentrix's AI-driven operations to improve customer support. They launched an advanced conversational assistant. This helped MYOB scale digital... support by 57%. Customer engagement increased. The solution made it easier for MYOB to handle rising customer demand.
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VARGO used Jitbit Helpdesk to replace a fragmented email workflow. The team set up the system in hours and quickly... automated ticket routing. Mobile support let technicians manage tickets from anywhere. Automation rules helped auto-categorize requests and trigger alerts for re-opened tickets. VARGO now tracks every support request, responds faster, and keeps clients informed at every stage.
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Zendesk AI Agents helped Qantas Loyalty automate up to 85% of customer inquiries within two weeks. The team set out... to reduce noise and speed up resolutions for 17 million Frequent Flyers using Qantas Marketplace and Qantas Wine. AI Agents handled routine questions, freeing up staff for complex cases. Resolution rates for general knowledge inquiries reached over 95%. Qantas Loyalty now delivers faster, smarter support and continues to refine its digital experience.
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Inbenta’s AI platform helped OPPLUS cut customer service escalations by 84%. OPPLUS used Inbenta’s chatbot, knowledge management, and agent-assist tools... to shift from phone-based support to self-service. Calls to the commercial office network dropped from 71% to 11% of all interactions in 12 months. The automated response rate reached 99.09%, and the Net Promoter Score hit 86%. OPPLUS also saw a 60% improvement in cost efficiency and a 69% increase in Chat and Assist use.
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Suzanne Keeling shares her experience with Agile Ticketing Solutions. The testimonial highlights satisfaction with the service. No specific metrics or... detailed results are provided. The focus is on positive customer experience. Agile Ticketing Solutions is mentioned as the provider.
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98 Ventures used Tikit by Cireson to improve their ticketing process. The case study highlights how Tikit integrates with Microsoft... 365 and Teams for better reporting and analytics. The solution helped 98 Ventures refine their service desk functions. The story focuses on the benefits of Teams ticketing and streamlined support workflows.
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Grasp helped Saudi Arabian Airlines handle about a million customer cases each year through WhatsApp. The airline wanted to make... customer service easier and more comfortable for travelers. Grasp let the team answer questions faster and with less effort. The WhatsApp channel became the top choice for most guests. Grasp’s chatbot managed simple questions, so agents could focus on harder problems. The team now works together better and enjoys their jobs more.
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Gnatta's AI Assist tool helped a client reduce average handle time by 60 seconds during a free trial. The AI-powered assistant... lets customer care agents quickly summarize interactions and draft responses. Agents can switch languages, adjust tone, and add links with ease. The tool aims to boost productivity and reduce errors in contact centers. No specific client name or industry is mentioned in the case study.
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Sematell's AI-based customer service software helped bonprix improve customer satisfaction. bonprix used automation and precise topic recognition to make customer... service faster and more efficient. The company increased productivity in customer communication. They also reduced processing costs. This led to higher customer satisfaction, cost savings, and more efficiency.
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Raficq Kurimbokus uses Alcea CaseTrack for case management. He says Alcea provides first class support service. He feels like he... has a personal advisor at the end of his emails. The solution helps manage cases and team collaboration. It offers real-time updates and flexible configuration.
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Replyco’s helpdesk software helped Direct Plants, a UK gardening supplier, manage customer service across Amazon, B&Q, and the Range. Spark Sales Online... provided tailored eCommerce services and SEO optimization. This improved customer satisfaction and product visibility. Operations became smoother with centralized inbox management and better stock control. Direct Plants saw higher sales and more positive reviews.
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Gorgias helped The Diamond Store turn live chat into a major sales channel. Using Shopping Assistant, they influenced £885K in... sales in just 90 days. Customers who used the chat spent 32% more per order. The AI tool answered product, finance, and sizing questions, reducing manual ticket handling. The team now focuses on retention and loyalty while AI handles routine inquiries. Real-time Shopify inventory lets the AI recommend only in-stock items, building trust and speeding up sales.
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DreamCloud used DigitalGenius Purchase AI to help customers choose the right mattress at any time. The AI chat widget gives... product advice, shows products, and recommends the best fit for each shopper. DreamCloud saw a 14% chat conversion rate and a 293% return on investment. The team tracks conversions in Shopify and uses AI to understand customer questions. Purchase AI now provides 24/7 product recommendations and helps DreamCloud increase sales.
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NinjaOne helped Social Deal simplify IT management. The company replaced a complex IT stack with one easy platform. Daily IT... tasks now take minutes instead of hours. New technicians learn the system in just two weeks. The sales team works without disruptions, saving time and money. Social Deal manages 275 endpoints across many locations with NinjaOne.
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Hiver helped Optica save over 390 hours in internal support operations. Optica used Hiver to manage nearly 10,000 SAP requests... per month and 200 IT requests per week. The team improved visibility, ownership, and response times using shared inboxes, AI tagging, and automation. AI features like sentiment analysis and AI Compose enabled faster replies and reduced manual work. Optica achieved a 24% efficiency gain and now meets strict SLAs for internal support.
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MeUndies used Kustomer to automate customer support after reducing their team by 70%. They shifted 30 points of support volume... to chat, growing chat from 36% to 66% of inbound requests in 9 months. Kustomer Workflows let them automate routine tasks and handle peak season without extra staff. CSAT scores stayed steady, even with fewer agents. Automated workflows resolved many tickets, letting agents focus on complex issues.
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FocalScope helped Whiteaway manage 28,000 email tickets per month and live chat support. After switching to FocalScope, Whiteaway saw a... 47% boost in productivity. Customer satisfaction increased by 30%. The solution made it easy for staff to help customers faster. Whiteaway now uses FocalScope as a core part of their customer service setup.
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Vellinga used the PrestaShop Dolibarr Connector to link their online store with Dolibarr. They needed to sync products, orders, and... customers between both platforms. The connector allowed them to export products with one click and keep data updated automatically. This saved time and made managing their retail business easier. The integration helped Vellinga grow their online store efficiently.
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Ministry Ideaz used Grasshopper and Smith. ai AI Receptionist to improve after-hours customer support. Before, many calls went to voicemail,...and customers waited for responses. Now, callers reach a live response at any time. The AI Receptionist answers questions, shares coupon codes, and resolves issues on the first call. This setup lets the team focus on business growth instead of returning missed calls. Greg, the owner, rates both solutions 10/10 for professionalism and responsiveness.
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LogMeIn Resolve helped DeCicco & Sons improve IT support across 11 supermarket locations. The IT team now solves problems faster... and can work remotely. This change reduced the need for onsite visits and long phone calls. Store operations run smoother and staff are happier. The company keeps growing with reliable technology support.
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SolarWinds Observability Self-Hosted helped Pine Labs cut down from six monitoring tools to one. This gave them a single view... of their IT systems. Pine Labs reduced operating costs and improved how fast they find and fix problems. They expect to lower mean time to resolution by 60-70%. The company eliminated tool sprawl and now serves customers better.
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SolarWinds Observability Self-Hosted helped Pine Labs cut down from six monitoring tools to one. This gave them a single view... of their IT systems. Pine Labs reduced operating costs and improved how fast they find and fix problems. They expect to lower mean time to resolution by 60-70%. The company eliminated tool sprawl and now serves customers better.
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SolarWinds Observability Self-Hosted helped Pine Labs cut down from six monitoring tools to one. This gave them a single view... of their IT systems. Pine Labs reduced operating costs and improved how fast they find and fix problems. They expect to lower mean time to resolution by 60-70%. The company eliminated tool sprawl and now serves customers better.
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Freshservice helped Live Oak Bank replace siloed email inboxes with a unified service platform. The bank rolled out Freshservice across... 12 departments, including IT, legal, HR, and loan ops. A single automated workflow now saves three hours per day for the loan operations team. Custom AI features in Freshservice give engineers instant root cause analysis on incidents. 125 employees use Freshservice daily, making it the bank’s operational hub.
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Freshservice helped Live Oak Bank replace siloed email inboxes with a unified service platform. The bank rolled out Freshservice across... 12 departments, including IT, legal, HR, and loan ops. A single automated workflow now saves three hours per day for the loan operations team. Custom AI features in Freshservice give engineers instant root cause analysis on incidents. 125 employees use Freshservice daily, making it the bank’s operational hub.
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Freshservice helped Live Oak Bank replace siloed email inboxes with a unified service platform. The bank rolled out Freshservice across... 12 departments, including IT, legal, HR, and loan ops. A single automated workflow now saves three hours per day for the loan operations team. Custom AI features in Freshservice give engineers instant root cause analysis on incidents. 125 employees use Freshservice daily, making it the bank’s operational hub.
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LendInvest used Talkative’s live chat to improve customer support and efficiency. Before, customers struggled to find product information and agents... had trouble tracking interactions. LendInvest wanted to reduce call center load and offer real-time chat for brokers. With Talkative, they integrated live chat and Salesforce, making responses faster and customer experience better. After launch, LendInvest saw a 108% month-on-month increase in interactions.
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Qantas Money uses HelpDocs to power its knowledge base. The platform helps members find answers about points, card applications, and... travel money. This self-serve support lets users solve problems without calling support. The knowledge base reduces ticket volume for the financial services team. Members get faster help and spend less time waiting.
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Radius Payment Solutions used CM. com to connect with mobile customers using WhatsApp for Business and SMS. They needed a...fast, easy way to reach customers who are always on the move. CM.com integrated WhatsApp with their CRM, letting agents respond quickly and keep full chat histories. After launch in Germany, Italy, and Portugal, they received thousands of WhatsApp messages weekly. Customers found it quicker and more convenient, and Radius saw more efficient customer service and better engagement.
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ManageEngine OpManager Nexus helped TechNova, a leading print solutions manufacturer, save $42,000 annually. Before using OpManager Nexus, TechNova faced frequent... downtime and lacked unified IT monitoring. The solution provided real-time alerts, infrastructure modeling, and application performance monitoring. TechNova reduced maintenance costs and improved decision making with scheduled reports. The IT team now prevents outages and aligns IT investments with business growth.
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ManageEngine OpManager Nexus helped TechNova, a leading print solutions manufacturer, save $42,000 annually. Before using OpManager Nexus, TechNova faced frequent... downtime and lacked unified IT monitoring. The solution provided real-time alerts, infrastructure modeling, and application performance monitoring. TechNova reduced maintenance costs and improved decision making with scheduled reports. The IT team now prevents outages and aligns IT investments with business growth.
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Voith needed a way to train sales staff and connect with customers worldwide. The COVID-19 pandemic disrupted their processes. They... chose GoTo Webinar to deliver international employee training and global customer engagement. The tool helped Voith support digital product sales and remote learning. GoTo Webinar enabled Voith to keep business running during challenging times.
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Fike used SightCall to launch virtual field service and integrate with Salesforce. They reduced travel costs by 90% and cut... customer response times by 70%. SightCall enabled remote diagnostics, technician training, and faster repairs. Customers now get expert support within minutes, improving satisfaction. Fike also uses SightCall for onboarding new technicians and plans to expand with IoT integrations.
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Help Scout helped Senneca Holdings connect over 50 users across 5 locations. Before Help Scout, the team struggled with Outlook... and wasted time managing emails. Help Scout's shared inbox made it easy to assign tasks and track conversations. The team quickly adopted the platform and improved collaboration. Customer service became faster and more transparent.
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Bombardier used WestTrax software to analyze its SAP system. The tool revealed that much custom code was unused, saving costs... on testing and upgrades. The assessment showed Bombardier used less of the standard SAP solution than expected. The West Trax Assessment KPI Analyzer cut over 70% of the time and costs for migration assessment workshops. This helped Bombardier manage SAP performance and global part number certifications.
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SysAid Spaces and Lansweeper helped Mitsubishi Electric cut incidents by 12%. The IT team replaced manual ticketing and asset tracking... with digital workflows and real-time asset discovery. Now, 66% of tickets come through a self-service portal, reducing email and paper forms. Asset data is audit-ready, with 1,400 assets automatically tracked. The IT team spends less time on admin and more time supporting production lines.
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Zoho One helped Zikodrive cut production and operations management time by over 90%. The company eliminated all factory paperwork and... reduced inter-departmental calls by 80%. Zikodrive improved its development process by 60% after switching from many isolated apps. The team now uses fourteen Zoho apps, including CRM, Projects, and Creator, for better integration and flexibility. Custom systems and automation with Zoho Flow support their growth and efficiency.
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WWF used HubSpot's CMS Hub to support its "Hora do Planeta" campaign. The organization needed a secure, scalable, and easy-to-use... CMS to handle high website traffic and enable flexible content updates. CMS Hub allowed WWF to automate user-generated content and segment users for targeted email and content strategies. Integration with Marketing Hub gave WWF a complete view of user actions across channels. WWF valued the platform's reliability, security, and intuitive interface for managing digital campaigns.
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Web+Center helps JDRF manage IT help desk operations. Over 40 techs use it to support more than 100 volunteer chapters... and affiliates. The software is used for facilities management and asset tracking. JDRF has relied on Web+Center for over 8 years. The system meets all their needs and is highly recommended by their director of client services.
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HelpSite helped Bart D. 's volunteer team in Terneuzen support over 35 refugees with legal and financial information. Before HelpSite,...they used paper sheets, which were slow and hard to update. With HelpSite, they created a simple online knowledge base. Volunteers could update answers quickly and share consistent information. The tool made onboarding new volunteers easier and kept knowledge available even after Bart stepped back.
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UptimeRobot helps Club Locarno, a volunteer-run watersports club in Vancouver, keep its website and member services online. The club relies... on UptimeRobot for automated monitoring and instant alerts, catching outages before members are affected. Volunteers no longer need to manually check systems, reducing their workload. Email notifications and a mobile app let the team respond quickly to issues. Status pages keep members informed during incidents. UptimeRobot became essential for smooth registrations, bookings, and communications.
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Gmelius helped Cruz Roja Francesa migrate 10,000 group emails from Outlook to Google Workspace. They used Gmelius shared inboxes to... improve collaboration and secure information transfer. Over 40,000 staff and volunteers now use 8,000 shared inboxes for team and company roles. Teams respond faster and distribute work more easily. Security improved by removing shared passwords and giving specific access rights.
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Complaints Pro helped Wesley Mission, a large non-profit with 3000 staff, standardize complaints, quality, risk, and compliance processes. Before, Wesley Mission... used many systems and struggled with reporting and timely responses. Complaints Pro centralized their complaints and compliments management. The solution enabled risk assessments and corrective actions for ongoing improvement. Wesley Mission now manages compliance more efficiently across the organization.
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TMR Queensland used SAP Business Technology Platform and SAP AI Core to improve road asset management. The ADVICE solution helped... automate and speed up analysis cycles, cutting scenario analysis from 11 hours to 4 hours. TMR achieved 80% faster results and ten times more accurate investment decisions. Automated data checks reduced manual errors and improved auditability. The platform enabled smarter, targeted investments and better outcomes for Queensland communities.
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Atlassian helped the United States Space Force save 120 hours per week and boost launch cadence by 70%. USSF replaced legacy... mission tracking tools with Jira, Confluence, and Jira Service Management. The new platform unified workflows, automated ticketing, and enabled real-time data sharing. Teams moved from concept to launch in under six months. The solution improved mission assurance and empowered users to make changes without engineering support.
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Atlassian helped the United States Space Force save 120 hours per week and boost launch cadence by 70%. USSF replaced legacy... mission tracking tools with Jira, Confluence, and Jira Service Management. The new platform unified workflows, automated ticketing, and enabled real-time data sharing. Teams moved from concept to launch in under six months. The solution improved mission assurance and empowered users to make changes without engineering support.
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Ville de Belœil used C2 ITSM to improve municipal service management. The city created 65 types of requests, making processes... faster and more flexible. Processing a subsidy request now takes just seven minutes, with automated notifications and follow-ups. Over 7,400 library loan requests were handled online in 18 months. C2 ITSM helps automate recurring tasks and supports multiple city divisions beyond IT.
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NovoGov helped the City of Otsego, MN modernize its utilities operations. The utilities department managed water and wastewater treatment for... the city. As the city grew, their old task-tracking methods could not keep up. NovoGov provided a single system for asset tracking, inventory, work orders, and scheduling. This made it easier for leaders to plan budgets and manage staff.
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everything HelpDesk helped the City of Simi Valley replace outdated HEAT software. The city needed a help desk solution that... worked with Linux, was easy to use, and cost less. everything HelpDesk integrated with their systems and allowed easy upgrades. The city avoided extra training costs and kept support within budget. Technicians and end users found the new system simple and effective.
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Dixa helped Silver Cross move from a shared Outlook mailbox to a unified customer service platform. The company reduced email... resolution time by 90% and achieved a 78% AI containment rate, with weekends reaching 83%. Trustpilot ratings improved from 3.8 to 4.4 stars, the highest in two years. Dixa now supports multiple channels, including email, voice, and real-time messaging. The platform is used across customer service, sales, and international operations.
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Built Bar used Re:amaze and Smile. io to handle a surge in customer conversations. Before, their team struggled to manage...messages from email, live chat, and social media. After switching, they cut response times from 15–20 minutes to just 2–3 minutes—a 5.6x improvement. The shared inbox, automation, and integrations let them track, segment, and respond faster. Built Bar now delivers better customer service and plans to grow with a dedicated social media team.
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Nuxe uses easiware to manage customer service since 2013. The team of 10 advisors wanted to reduce the number of... tools, better understand customers, and centralize feedback. easiware helped them organize requests, provide fast and relevant answers, and improve customer loyalty. Nuxe achieved 81% Once and Done, cut resolution time by 67%, and reduced average handling time by 24%.
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Next4biz helped Yataş transform its customer service and business processes. Yataş moved all business units to the next4biz CRM-CSM and... BPM platform. This let them track and manage customer requests faster and more accurately. They reduced complaint resolution time and won two ACE Awards in the furniture industry. The platform made it easier for employees and partners to use the system and improved company-wide reporting.
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Roialty OneCustomer helps Artsana Group profile customers using social data. The platform integrates with their digital presence. It uses micro-segmentation... to improve customer experience. Artsana Group enriches CRM with social insights. They deliver more relevant content and offers. The solution supports better marketing and loyalty.
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Simplify360 helped ITC Limited improve customer engagement and decision making. ITC used Simplify360’s omnichannel platform to track conversations for 25... brands. They integrated data from social media, e-commerce, and over 100 sites. ITC gained real-time insights and analytics for marketing and product decisions. The platform enabled monitoring of 25 brands and 1000 sources from one dashboard.
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Kayako helped Trilogy cut 80% of support tickets in just 90 days. Trilogy, a B2B software group, faced high support... costs and agent churn with 23,000 monthly tickets. Kayako replaced Zendesk, automating ticket resolution and reducing agent workload. Trilogy saved $5 million annually and reduced average ticket age from 17.6 hours to under 2 minutes. The team size dropped from 119 to 50 agents, with 76% of tickets resolved by AI.
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Vitally AI helps Fulcrum's launch team capture every detail from customer calls. The team no longer needs manual note-taking during... fast-paced implementation calls. AI-generated summaries and follow-ups keep all details organized and easy to find. Fulcrum can prepare for each conversation and send faster, more detailed follow-ups. This leads to quicker customer launches and smoother handoffs between teams.
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Darwinbox switched to HappyFox Helpdesk to solve process flexibility and speed issues. They needed a scalable, easy-to-use tool for their... growing team. After implementing HappyFox, first response time improved from 24 to 10 hours. The unlimited agents plan boosted team collaboration. HappyFox AI suggested 100 knowledge base articles, with 30% approved for ticket deflection. Darwinbox values the platform's admin flexibility and robust uptime.
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Fakturownia. pl needed a way to handle customer support as their user base grew. At first, one person managed up...to 250,000 accounts using Sugester. As the company grew to over 1 million accounts, an 11-person support team used Sugester to manage all customer messages in one place. Sugester let them handle emails, calls, chat, and forum posts together. The team now answers 250-300 calls a day and can quickly help customers. Sugester helped Fakturownia.pl keep support fast and organized as they grew.
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EverBank used Deskpro to centralize HR support, moving from over ten Outlook inboxes to a single system. The HR team... now manages 400 to 420 tickets per month with structured workflows. Deskpro improved SLA adherence, reduced manual work, and increased visibility into HR demand. Automation and internal collaboration features helped the team respond faster and more consistently. Reporting tools now let HR track trends and satisfaction, creating a scalable, data-driven support model.
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LBS NordWest used ThinkOwl's OwlSpot to launch CASA, a secure AI assistant platform for over 1,000 employees. The platform gives... staff access to multiple AI models for tasks like summarizing emails, creating content, and analyzing information. CASA is centrally managed, ensuring strong governance, data security, and compliance with financial regulations. Employees quickly adopted the platform, which now supports daily work and future AI expansion. The solution improved productivity and made knowledge more accessible across the organization.
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Banco Bradesco used Control-M SaaS to automate and orchestrate data workflows across mainframe and cloud. The bank reduced manual scripting... and improved data governance. Business users now get advanced analytics in 30–60 minutes. The solution supports regulatory reporting, risk analysis, and customer insights. Bradesco achieved 100% operational reliability for orchestrated data workflows.
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Banco Bradesco used Control-M SaaS to automate and orchestrate data workflows across mainframe and cloud. The bank reduced manual scripting... and improved data governance. Business users now get advanced analytics in 30–60 minutes. The solution supports regulatory reporting, risk analysis, and customer insights. Bradesco achieved 100% operational reliability for orchestrated data workflows.
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Mango unified its global social media operations using Emplifi. The brand manages over 700 content pieces monthly across 20+ profiles... and handles 1.4 million social interactions in one place. Emplifi's platform replaced fragmented tools, speeding up publishing and improving analytics. Mango now responds faster and keeps a consistent brand voice. Collaborations with creators reach up to 100% positive sentiment, driving repeatable growth.
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Under Armour used Salesforce POS to improve its in-store experience. The company cut hardware support costs by 50% and reduced... transaction time by 12%. Store setup now takes less than two hours, down from a day and a half. There are no missing transactions or replication issues. Staff can handle customer search, registration, and checkout in one mobile app. This led to faster checkouts, lower costs, and higher customer satisfaction.
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Under Armour used Salesforce POS to improve its in-store experience. The company cut hardware support costs by 50% and reduced... transaction time by 12%. Store setup now takes less than two hours, down from a day and a half. There are no missing transactions or replication issues. Staff can handle customer search, registration, and checkout in one mobile app. This led to faster checkouts, lower costs, and higher customer satisfaction.
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Under Armour used Salesforce POS to improve its in-store experience. The company cut hardware support costs by 50% and reduced... transaction time by 12%. Store setup now takes less than two hours, down from a day and a half. There are no missing transactions or replication issues. Staff can handle customer search, registration, and checkout in one mobile app. This led to faster checkouts, lower costs, and higher customer satisfaction.
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WebTitan protects Sandals Resorts International's network at three locations. The IT team blocks threats and inappropriate content for staff and... guests. The web filter keeps the network safe. Sandals can control what users access online. The solution helps maintain a secure environment for hospitality operations.
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Hilton used Luminoso Daylight to analyze hundreds of thousands of employee survey comments. The platform helped Hilton quickly identify themes... and trends in feedback. Hilton no longer needed to update or maintain keyword lists. The solution made it easy to explore differences across workforce segments. Hilton could now relate comment themes to survey questions and track sentiment over time.
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Splunk AppDynamics and Cisco ThousandEyes helped Royal Caribbean cut mean time to resolution by 50%. The company avoided $1 million... per hour in downtime costs with real-time insights. Developer productivity doubled and critical incidents dropped. Full-stack observability improved customer experience from booking to onboard activities. Royal Caribbean moved from reactive to proactive operations using detailed analytics.
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The Breakers used BOSSDesk to replace manual, paper-based processes with automated workflows. This change improved operational efficiency and reduced delays... in service delivery. The hotel now resolves IT and maintenance issues faster, with real-time tracking of assets and tickets. BOSSDesk helps manage compliance, lifecycle, and audits for devices like credit card machines. Mobile access lets technicians update tickets on the go, boosting productivity and guest satisfaction.
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TeamSupport helped a leading American technology company manage up to 1,500 support tickets per day. The company integrated TeamSupport with... systems for omni-channel ticketing, UPS, and device registration. Automation features streamlined RMA processes and reduced backend work. The support team improved efficiency, saving time and money. Customers now benefit from live chat, a customer hub, and faster service.
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OMQ helped KKT KOLBE automate its help page and complaint management. The company faced high email volumes and slow complaint... resolution. OMQ's AI-based knowledge base and smart forms reduced manual work. Service requests dropped by almost 80% during peak times. Employees and customers now get faster, more consistent answers. The solution improved both response quality and efficiency.
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Sony used Zoomin to drive operational excellence. The company increased efficiency by 10 times. Zoomin helped Sony improve how teams... work together. The solution removed barriers and made processes faster. Sony achieved better results with less effort.
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Carbo used Juphy to manage customer service on social media. Before Juphy, they struggled to reply to all customer inquiries... on different channels. Juphy unified their notifications and made it easy to moderate and organize messages. Carbo saved a lot of time and improved response speed. They contacted over 2,000 customers through Juphy in one year.
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Kotak Life Insurance used Haptik's AI-powered virtual assistant, Kaya, to improve customer engagement on WhatsApp. The chatbot helped manage 82%... of queries without a human agent and saved 8,000 agent hours. Customers could buy policies, get quotes, and receive reminders through WhatsApp. The solution achieved an 85% CSAT score and made policy management easier for users. Kotak Life now delivers fast, round-the-clock support and seamless policy updates.
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ClientSuccess helped Beyond Insurance cut its time to full product adoption from 1. 5 years to 6–9 months. The platform...unified customer data and standardized the customer success process. Beyond Insurance used health scores and lifecycle playbooks to improve onboarding and retention. Teams saw faster results and better customer engagement. The software made it easier to manage accounts and reduce churn.
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1st Central Insurance used Zingtree to guide agents with AI-powered workflows. In just 3 months, they boosted first contact resolution... by 10%. The solution helped agents follow compliance rules. Zingtree made it easier for agents to help customers quickly. The company improved customer service with this workflow tool.
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Sprinklr Service helped Telefónica Vivo Brasil cut response times by 65% on social channels. The company used AI to automate... message routing and suggest smart replies, letting agents focus on complex cases. 70% of responses now use Smart Responses, and 23% of cases close automatically before reaching agents. Positive customer comments rose by 137%. Vivo managed more messages without adding staff, improving customer satisfaction and efficiency.
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ViaSat used xMatters to connect over 60 tools, including Splunk and Jira. This helped them improve service uptime and reduce... mean time to resolution to just 30 seconds. They also cut install times by 400%. The integration made the customer experience better. ViaSat's DevOps and Ops teams now support a complex network more easily.
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Bell Canada used ProProfs Quiz Maker to solve training access issues for their large, distributed workforce. Many trainees could not... access the company network, making it hard to share training quizzes. ProProfs allowed trainers to easily create and distribute quizzes by sharing direct links. Trainers now access quiz results in real time, saving time on manual reporting. The solution is flexible and supports seamless collaboration.
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Landbot helped Conversational Design, a small marketing agency in Milan, achieve a 40% lead conversion rate. The team used Landbot’s... no-code chatbot builder to create high-converting conversations without coding skills. In one year, they acquired 20,000 leads and reached a 3.37% customer conversion rate. The platform enabled efficient lead scoring and visitor segmentation, reducing manual effort. Conversational Design now delivers better conversion tools and insights to its clients using Landbot.
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Cloud Timesheets X helped peptalkpr. co.uk move from manual spreadsheets to an online system. The business now logs time and...expenses quickly from anywhere. Freelance associates can also report their project hours. This change saves time and reduces errors. The tool is now essential for their professional services work.
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Stagwell used Microsoft Advertising's MCP server to deploy a Copilot agent for campaign audits. The AI tool connects directly to... the Microsoft Advertising platform and uses human-trained audit reports. This lets teams audit more campaigns, faster, and with better accuracy. The process changed from manual and slow to quick and scalable. Teams now spend less time on analysis and more time helping clients. The new workflow brings consistency and global reach to campaign audits.
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WeNatal used Gladly to manage 1,300 customer conversations each month with just four team members. The team achieved a 4.9... out of 5 CSAT by focusing on personal, relationship-driven support for fertility, pregnancy, and postpartum questions. Gladly's unified knowledge base and timeline helped agents deliver fast, accurate answers and proactive outreach. WeNatal chose to use AI as a tool for agents, not as a replacement, ensuring every customer gets a human response. Customers noticed the difference, often praising the personal touch and care.
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Unless AI helped ZorgDomein boost patient self-service and cut support tickets by 20%. The platform was live in just one... week, making it easy for patients to get answers fast. AI chat replaced the contact form, guiding users before they reached out for help. Most patient questions now get solved at the first point of contact. Insights from AI chats help ZorgDomein improve their support flow and documentation.
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Teamwork. com helped Community Link Consulting replace spreadsheets and outdated tools. The Resource Scheduler and Workload Planner improved resource management...and forecasting. Time tracking and reporting features made billing and workload planning easier. Leadership gained real-time visibility into resource allocation. The team increased billable hours and reduced burnout with smarter planning.
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Decisiv SRM Discovery Status Tracker helped TranSource, Inc. cut days out of service by 19.6% in five months. The ASIST... platform, integrated with diagnostic and dealer management systems, manages 720 service cases monthly across nine locations. TranSource saw a 2.8% productivity boost and big drops in wait times for estimates, parts, and diagnostics. Real-time dashboards let managers spot problems fast and improve service event compliance. Staff now trust the system and use it to keep service operations running smoothly.
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UserGuiding helped CitizenShipper increase activation rates by 25%. CitizenShipper used UserGuiding’s interactive guides and resource centers to onboard and educate... users. The platform made it easy to communicate updates and training without developer help. Both desktop and mobile onboarding were improved with tailored experiences. Activation rates rose 15% for drivers and 10% for shippers. CitizenShipper now delivers a unique onboarding experience across all platforms.
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ViaVan used Qminder's queue management system to speed up driver onboarding. Before Qminder, they relied on manual Google Forms, which... caused delays and lacked integration. With Qminder, drivers check in on iPads, join the right line, and get directed by waiting room TVs. Staff see driver details instantly, cutting visit times and improving service. Built-in analytics help ViaVan track performance and find ways to grow.
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Tripadvisor used Cognigy AI Agents and NiCE CXone to launch Vesper, an AI voice agent, in just 2. 5 months. Vesper...automates intent capture, identity verification, and call routing for post-booking support. The AI agent achieved a 90% customer sentiment score, outperforming human agents at 71%. The solution removed a two-minute manual process from every call, saving agent time and improving customer experience. Tripadvisor’s eight-person team built and deployed the system in a single travel season.
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Cardina helped Loom automate 51% of its support cases, up 27% from before. Loom used Cardina to sync help center... content, ending manual updates. The chatbot gave users a conversational, customer-focused experience. Loom gained actionable insights to improve self-serve rates. Customers now get answers faster, and the support team can focus on complex issues.
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SmarterMail, SmarterTrack, and SmarterStats helped Firehouse Solutions cut support hours and focus on core services. They needed a Microsoft Exchange... alternative with lower costs and strong uptime for first responders. SmarterTools provided a single platform for email, analytics, and customer service. Firehouse Solutions now handles over 54,000 inbound and 34,000 outbound messages, runs on Azure Cloud, and sends e-alerts to first responders. The team values data ownership and improved customer support.
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