Help Desk Client Stories | Industry adoption & Deployment Successes

Next4biz helped Adore Mobilya manage customer experience in the furniture industry. The company moved from manual processes to a digital... CRM system. Adore Mobilya used next4biz to connect all customer channels, including call center, chat, and social media. The cloud-based system made remote work easy during the pandemic. Adore Mobilya won an Echo Award for its digital transformation and customer service.
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Sematell's AI-based customer service software helped bonprix improve customer satisfaction. bonprix used automation and precise topic recognition to make customer... service faster and more efficient. The company increased productivity in customer communication. They also reduced processing costs. This led to higher customer satisfaction, cost savings, and more efficiency.
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Dixa helped Beautycos unify their customer service across all channels. Before Dixa, agents struggled with disconnected systems and no customer... history. Dixa gave agents a single view of each customer and let them answer calls and messages from one place. Managers now track KPIs and agent productivity easily. Beautycos saved 1.5 hours per agent per day, increased customer retention by 15%, and cut average wait time by 25%.
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Loom used Cardina to improve their support automation. Before Cardina, Loom had limited content and needed manual updates. Cardina synced... with their help center and gave better insights. Loom saw a 51% self-serve rate, a 27% increase over their old solution. Customers got help faster, and the support team could focus on more important tasks.
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Funding Strategies, a financial services firm, replaced spreadsheets and multiple systems with Zoho One. They customized Zoho One to integrate... CRM and email marketing, improving lead management and client communication. The team can now manage 20 matters at a time and provide clients with access to analytics. This has enhanced efficiency and client service.
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FIS used Zoomin Software to eliminate content silos. The solution helped FIS improve how they manage and share information. This... led to better efficiency and smoother operations. The case highlights the value of unified knowledge management for large organizations. FIS benefited from streamlined content processes with Zoomin.
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Cadalys helped AgWest achieve better business outcomes with its AI-powered SaaS. The case study highlights AgWest's experience using Cadalys solutions.... AgWest improved its operations by leveraging Cadalys technology. The content does not mention specific metrics or detailed results. Cadalys focuses on delivering superior results for its customers.
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FBA used Breeze, an AI-powered tool in the HubSpot platform, to improve sales and marketing. They wanted to get more... leads. After using Breeze, FBA increased lead generation by 216%. This shows how AI tools in HubSpot can help companies grow their sales and marketing results.
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Issuetrak helped Leslie Wykel resolve a crisis situation with fast and professional service. The support team explained the problem and... solution in simple terms. After repairs, the program worked better and faster. Leslie was happy with the end result and praised the quality of customer service.
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Clientshare Pulse helped ABM reach a 98% customer retention rate. The tool gives ABM real-time client feedback every day. Leaders... use this data to talk with teams and respond fast to customer needs. ABM calls Clientshare Pulse an amazing tool for understanding and improving customer experience. The platform supports customer feedback management and retention in facilities management.
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adesso SE, a leading IT consulting and software development company in Central Europe with over 8,000 employees and €900 million in revenue, faced challenges with siloed and nonstandardized HR processes due to rapid growth. To support ongoing... expansion, adesso implemented a harmonized HR application landscape in the cloud using SAP SuccessFactors, SAP S/4HANA, SAP BTP, and SAP Services and Support. The transformation standardized HR and payroll processes, improved recruiting efficiency, enabled employee and manager self-services, and prepared the company for further global and subsidiary rollouts.
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Zingtree helped Groupon save development time and improve its merchant experience. Groupon replaced its old in-house decision tree tool with... Zingtree, freeing up engineering resources and making updates much faster. Agents now use Zingtree for better service, faster resolutions, and improved first call resolution rates. The tool also enabled process standardization and easier agent training. Groupon plans to expand Zingtree use to more teams and customer self-help.
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Apex Elegance is a Canadian supplier. They refined their pricing with help from the solution. The case study does not... mention the product name. There are no details about the challenge, solution, or results. No numbers or metrics are given. The industry and company size are not stated.
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Complaints Pro helped Honey Insurance, a Sydney-based insurance company, move from manual complaints management to a system that works inside Salesforce CRM. The switch made... logging complaints faster and easier for their team. Implementation took just 90 days, much quicker than other options. The system fits their business processes and lets them fix issues in hours, not weeks. Honey Insurance now saves time and works more efficiently every day.
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Raficq Kurimbokus uses Alcea CaseTrack for case management. He says Alcea provides first class support service. He feels like he... has a personal advisor at the end of his emails. The solution helps manage cases and team collaboration. It offers real-time updates and flexible configuration.
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BOSSDesk Service Management helped the City of Boca Raton automate employee onboarding and service requests. The city replaced its old... ticketing and asset management system with BOSSDesk on the cloud. Workflows and approvals in the Service Catalog improved efficiency across departments. Teams could now assign and track tasks visually in one place. City employees found BOSSDesk easy to use and service delivery improved significantly.
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MarketStar helped a leading IT and cybersecurity provider grow global sales. They used strategic partner engagement. This approach delivered a... 10x annual ROI boost. The case highlights the impact of partner channel solutions. The provider saw strong business results from this strategy.
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Jira Service Management helped Arvato Systems improve their service operations. The company used the platform to streamline workflows and manage... requests better. This led to faster response times and improved service quality. Arvato Systems saw better team collaboration and more efficient processes.
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Jira Service Management helped Arvato Systems improve their service operations. The company used the platform to streamline workflows and manage... requests better. This led to faster response times and improved service quality. Arvato Systems saw better team collaboration and more efficient processes.
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WPVIP needed a way to monitor uptime for their many customer applications. They wanted a solution that was robust, scalable,... and easy to manage with APIs. UptimeRobot gave them an API-driven service that was quick to set up and easy to use. This helped WPVIP improve their response times and save on infrastructure costs. WPVIP now delivers more reliable service to their clients and gets alerts quickly when issues happen.
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TestBox helped Apollo. io fix their demo environment. Before, Apollo's sales team struggled with demos that were unreliable and hard...to use. This made it tough to show the product and close deals. TestBox gave them a single, easy-to-use demo with real data. Sales reps felt more confident. Apollo saw a 7% increase in conversion rates, better reliability, and improved efficiency.
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ConnectWise helped Advanced Network Products, an MSP, solve service quality and operational chaos. ANP struggled with disconnected sales, service, and... project teams. Clients could not easily get status updates. In 2012, ANP adopted ConnectWise to streamline operations and improve visibility. They also used Service Leadership, Inc. to gain insights into financial and operational performance.
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Analytics Plus helped ThinkOn improve IT operations. The IT team used real-time dashboards to track ticket backlogs and SLA compliance.... They reduced unresolved ticket backlogs by 65%. Managers gained better data for decisions. Customers received faster responses and were happier. The team found Analytics Plus easy to use and helpful for building reports.
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Analytics Plus helped ThinkOn improve IT operations. The IT team used real-time dashboards to track ticket backlogs and SLA compliance.... They reduced unresolved ticket backlogs by 65%. Managers gained better data for decisions. Customers received faster responses and were happier. The team found Analytics Plus easy to use and helpful for building reports.
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OTRS helped ALPHA COM Deutschland GmbH improve service quality for document management. The company needed better transparency and faster communication.... OTRS provided a flexible IT service management solution with multilingual support and customizable workflows. The IT Service Desk now manages all information in one system, reduces response times, and improves inquiry handling. ALPHA COM benefits from efficient escalation, unified knowledge transfer, and better service for customers and employees.
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DevTrack helped Inova Corporation solve data corruption issues from their old bug tracking tool. The team imported all records into... DevTrack without losing data. The software made it easy to assign, track, and resolve bugs. Custom reports showed bottlenecks and helped prioritize fixes. Inova uses DevTrack for field problems and feature requests. The team values its ease of use, customization, and reliable performance.
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Kapta helped Sohonet nearly triple revenue from key account relationship management. Sohonet needed to improve account planning for large clients... as the company grew. Kapta provided a solution to align goals, standardize processes, and boost customer satisfaction. Sohonet used Kapta to structure their account planning from pre- to post-production. This led to higher client engagement and strong revenue growth.
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Carole Nash is a motorcycle insurance broker. They used Eptica’s multilingual Customer Engagement Suite. The solution helped transform their customer... service. The case study is presented as a video. No specific results or numbers are mentioned in the content.
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Splunk helped Admiral Insurance improve security and data management. Admiral Insurance used Splunk to monitor threats and respond faster. The... solution gave them better visibility into their systems. This made their operations more secure and efficient. Splunk's platform supported their digital transformation in the insurance industry.
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GoTo Connect helped 1 Truck Insurance Services improve customer communications. The agency serves long-haul truckers across many states and needed... fast, multi-channel communication. GoTo Connect let them talk to customers and clients every day by text message. The solution included SMS, campaigns, outside calling, and transferring, plus collaboration tools. This made it easier for their distributed team to connect quickly and serve clients better.
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IBM Apptio Costing & Planning and IBM Targetprocess helped a Fortune 100 life insurer cut IT planning cycle time by 80%. The company improved... communication between IT finance and technology teams. Real-time resource costs were linked to technology initiatives. Forecasting accuracy increased. Overall IT planning became much faster and more efficient.
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Sales Creatio, Marketing Creatio, and Service Creatio helped Saskatchewan Blue Cross improve customer service and technology. The company needed a... scalable, customizable CRM and automation platform. Creatio delivered end-to-end sales management, automated workflows, and advanced analytics. Staff performance increased by 25%. Fast deployment led to rapid ROI and better operational transparency.
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Helpshift helped AIDIS support Critter Crew, a global match-3 puzzle game. AIDIS needed multilingual support and cost optimization for their... large user base. Helpshift enabled 90% FAQ deflection and 96% automation, letting players resolve simple issues on their own. The setup took about 1 to 1.5 months. AIDIS achieved a 4.5 CSAT score and could focus staff on complex problems.
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Audible used Roialty's OneTarget solution to analyze their Twitter audience. The goal was to understand the media market and create... effective marketing personas. The analysis identified four key audience segments: Gamer, Active Adult, Entrepreneur, and Young Book Addicted. This helped Audible tailor their marketing strategies and improve customer experience.
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Vtiger CRM helped Altius Sports & Leisure Pvt Ltd fix problems with their old CRM. The old system was hard... to use and led to missed sales leads. Vtiger CRM was easy to set up and simple for the sales team to use. The team started entering data more often and tracking leads better. Sales processes became more organized. The company now captures every lead and supports business growth with Vtiger CRM.
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Sony Interactive Entertainment needed better tools for managing incidents and team communication. Their old systems, like PagerDuty and Splunk OnCall,... were not flexible or modern enough. They switched to Everbridge xMatters for better customization, integration, and support. With xMatters, Sony improved their incident response times and team collaboration. They now have more reliable operations and faster problem resolution.
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TeamSupport helped A. C.T. Lighting manage customer support as their business grew. The company needed a web-based help desk to...connect a distributed team and move away from email. TeamSupport offered easy setup, strong integration with CRM tools, and affordable pricing. The WaterCooler feature let team members collaborate and solve customer issues in a secure online space. This improved teamwork and made customer support more efficient.
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Comerica, a 168-year-old bank, wanted to improve its digital banking experience. They faced challenges with evolving customer expectations and fragmented... feedback. Comerica partnered with Verint Predictive Experience to gather better data. This helped them make informed decisions and improve customer satisfaction. They increased mobile banking satisfaction by 5 points and improved overall satisfaction.
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Kotak Mahindra Bank uses Salesforce to improve customer experiences. They unified lead management and loan processes. This helps approve loans... faster and cross-sell better. They also created a 360-degree customer view. This makes service seamless across products. Salesforce helped them consolidate 12 systems into one platform. This transformation took eight months.
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Kotak Mahindra Bank uses Salesforce to improve customer experiences. They unified lead management and loan processes. This helps approve loans... faster and cross-sell better. They also created a 360-degree customer view. This makes service seamless across products. Salesforce helped them consolidate 12 systems into one platform. This transformation took eight months.
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Kotak Mahindra Bank uses Salesforce to improve customer experiences. They unified lead management and loan processes. This helps approve loans... faster and cross-sell better. They also created a 360-degree customer view. This makes service seamless across products. Salesforce helped them consolidate 12 systems into one platform. This transformation took eight months.
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Tikit helped Vantage Bank improve their support process. The bank used Tikit to streamline ticketing and service desk functions. The... story highlights how Tikit made support easier for the team. The case encourages others to try Tikit for better service management. No specific numbers or detailed results are mentioned in the content.
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BAYADA Home Health Care uses Teamwork. com to manage marketing tasks for over 300 offices worldwide. The marketing team needed...a platform to organize projects and track requests efficiently. Teamwork.com provided the necessary tools like time tracking and workflows. This helped BAYADA's marketing team support caregiver recruitment and website development. The platform enabled seamless operations and workload transparency, essential for servicing 325 offices globally.
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Dragon Medical Network Edition helped The Ottawa Hospital cut transcription costs by $7 million. The hospital now creates 37,000 documents... per month, up from 3,000. Documentation is available two weeks faster and is more accurate. The hospital expects $11 million in savings over five years. Patient care and safety improved with faster, thorough records.
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Alloy Software helped North Cumbria Integrated Care NHS Foundation Trust manage IT challenges during COVID-19. The Trust provides hospital and... community health services to 500,000 people and employs over 6,500 staff. During the pandemic, digital healthcare became critical. Alloy Software supported the Trust in redesigning patient health pathways and improving IT service delivery. This helped the Trust respond quickly and support local communities.
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Giva Service Management Suite helped Athens Regional Health System improve IT help desk operations. The hospital replaced a hard-to-maintain in-house... system with Giva’s HIPAA-compliant cloud solution. They saw a 70% reduction in report generation time, saving 35 hours per month. Service requests are created and assigned 50% faster. The IT team captures 60% more information during calls and 50% more service requests overall. SLA compliance reached 90%, and self-service use increased productivity by 30%.
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Web+Center helps Memorial Hospital manage IT and phone support for two facilities. The Customer+Center tool lets users report problems easily... and get updates by email. Only three staff cover both sites, so this saves time and effort. Users no longer need to find support staff in person. The system also helps follow up on issues automatically.
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Microsoft Advertising helped St John Ambulance use generative AI tools to improve their digital advertising. The charity wanted to cut... production costs, increase creative agility, and keep their brand consistent. With Ads Studio and Copilot, they made high-quality ad assets faster and cheaper. They used AI to create custom images for campaigns, showing products like AEDs in real-life settings. This made their ads more relevant and helped protect their brand identity.
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LogMeIn helped a large nonprofit organization improve remote IT support. The nonprofit switched from TeamViewer due to compatibility issues and... complex processes. Their IT team of 30 supports over 5,500 users. LogMeIn gave them faster connections and better user satisfaction. The team also saw increased efficiency in their support operations.
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HelpSite helped Bart D. 's volunteer team in Terneuzen support over 35 refugees with legal and financial information. Before HelpSite,...they used paper sheets, which were slow and hard to update. With HelpSite, they created a free, online knowledge base. Volunteers could update answers easily and share them fast. The tool made onboarding new volunteers simple and kept knowledge available even after Bart left. This improved support for families and saved time for the team.
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Gmelius helped Cruz Roja Francesa migrate 10,000 group emails from Microsoft Outlook to Google Workspace. They used Gmelius shared inboxes... to improve collaboration, delegate work, and boost email security. Over 40,000 staff and volunteers now use 8,000 shared inboxes for better communication. The solution made onboarding easy by integrating directly into Gmail. This change increased transparency and made it easier to transfer information between team members.
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Kayako helped Trilogy, a B2B software group, cut support ticket volume by 80% in just 90 days. The switch from... Zendesk to Kayako reduced average ticket age from 17.6 hours to under 2 minutes. Trilogy saved $5 million annually and redeployed 69 agents. First-touch resolution jumped from 58–60% to 91%. Kayako's AI-driven platform automated most ticket handling, slashing human effort by over 80%.
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Help Scout helped Litmus centralize all customer communications. Before, Litmus used multiple tools and struggled with reporting and manual work.... With Help Scout, Litmus combined email, chat, and help articles in one place. This made the team more efficient and improved reporting. As a result, Litmus increased its customer retention rate by 26%.
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Bugherd used Elevio to improve their customer support process. Before Elevio, two staff members handled support full time. After using... Elevio, their support load dropped to just a couple of hours a day. This freed up staff to focus on other tasks. Elevio helped Bugherd optimize efficiency and reduce time spent on support.
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Helpjuice helped Databricks improve ticket closure rates by 20%. The support team replaced manual processes with a streamlined knowledge base.... Integration with tools like Salesforce and Slack made workflows faster. The team quickly imported hundreds of articles. Databricks reduced time spent on support tasks by 20%. The knowledge base now helps both staff and customers find answers easily.
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Landbot helped LikeMind Media improve their marketing and lead generation. LikeMind Media used Landbot's AI agent chatbots to automate conversations... and capture more leads. The solution made it easy to build chatbots without code. LikeMind Media saw better customer engagement and more qualified leads. The platform helped them boost their agency's margins with chatbots.
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ClientSuccess helped AddShoppers improve customer retention. AddShoppers had trouble tracking customer health and risk. They used ClientSuccess to get a... full view of each account and set up alerts for accounts at risk. Logo retention increased from 85% to 93%. Revenue retention grew from 90% to 103%. The customer success team became a profit center. AddShoppers did not lose any key accounts flagged as high risk.
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Custify helped Planable scale their customer success operations. Before using Custify, Planable's CS lead managed many platforms and tasks, making... it hard to focus on customers. With Custify, everything is centralized, and workflows are automated. The team now spends less time on repetitive tasks and more time with customers. This led to better efficiency and improved customer focus.
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SysAid helped Astral cut billboard monitoring time by 66%. Astral used SysAid’s API to connect real-time webcam data, centralizing ticket... management. The team improved communication and reduced downtime, leading to fewer client complaints. Asset management features linked each billboard to issues, speeding up response. Astral’s small team now manages more billboards with less effort, saving money and keeping clients happy.
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Invest India and Startup India, government organizations in India, faced issues with their traditional email and open-source help desk tools. They struggled with... prioritization, ticket tracking, and workflow automation. Vision Helpdesk provided a Satellite Helpdesk solution, offering a customized graphical dashboard, social media integration, and multi-domain management. This improved their customer support system significantly.
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Deskpro helps 3pAll manage customer support for multiple brands. 3pAll needed a help desk that could handle technical support and... order inquiries for different clients. Deskpro's multi-branding and automation features made ticket routing and organization easy. The team uses Deskpro to keep brands separate and customize departments and labels. Custom reports give insights into support cases. 3pAll finds Deskpro better than other CRM ticketing systems they tried.
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ShareNet helped the City of Oxford, NC upgrade its work order system. The city used ShareNet to add photos to... work orders, making it easier to resolve customer complaints. The Novo Sidekick/1 Tap Mobile App improved efficiency in the Streets department. ShareNet's reporting tools let managers track work and spot downtime. The city can now track costs for equipment, materials, and labor, helping with budget planning. Data migration from the old system to ShareNet was smooth, and historical data is now easy to search and report on.
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DigitalGenius helped Boardriders automate 50% of customer service cases across all brands. The company faced a surge in online sales... and customer queries when stores closed during the COVID-19 pandemic. DigitalGenius integrated with Zendesk and Salesforce Commerce Cloud in just a week. The AI platform reduced average resolution time by 75% and first reply time by 99%. Agents could focus on complex tickets, improving customer satisfaction and handling peaks like Brexit-related delivery delays.
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Emplifi UGC helped Carhartt boost sales by turning real customer stories into marketing. Carhartt used user-generated content to create an... authentic brand voice. The brand saw 85,000+ real customer interactions and a 27% conversion rate from UGC gallery engagement. User-submitted content drove $150,000 in revenue. Carhartt used Emplifi to collect, organize, and display customer stories, making their marketing more real and effective.
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Gorgias Automation Add-on helped ALOHAS automate 83% of their customer support chats. The team used self-service resources and quick response... flows to answer pre-sales questions fast. This led to a 2.5x growth in revenue and a 50% faster first response time. ALOHAS managed high chat volumes without growing their team. The solution educated customers about their on-demand model and improved the shopping experience.
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Hiver helped Align Brooklyn manage customer emails better. The team moved from individual Gmail inboxes to a shared inbox. This... made it easier to track and reply to customer questions. They saved 50 hours in one month. The team now works together and does not miss any emails. Customers get faster and more reliable replies.
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Grasp helped Attenza manage customer service across multiple channels. Attenza needed to scale communication without losing personal touch. Grasp's smart... inbox let them add channels like WhatsApp and email, keeping all messages in one place. The transition was smooth. Now, Attenza handles 3,000 to 4,000 conversations each month. They respond faster and work better as a team. No messages get lost, and every customer gets the same attention.
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Puzzel Conversational Intelligence helped ApoEx, a Swedish pharmacy for healthcare providers, build an in-house contact centre. ApoEx used AI-powered conversation... analysis to improve agent training and knowledge sharing. In one month, agents reduced information searches by 50%. Call wait times dropped by 35%. The company also reduced full-time employees by 3.5. ApoEx improved efficiency and service quality with faster, more accurate responses.
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Alloy Wealth Management uses Smith. ai's 24/7 Virtual Receptionists to handle calls. This helps them schedule 60% of callers for...appointments. They focus on insurance and retirement planning. Smith.ai's service allows them to manage more shows and calls efficiently.
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Talkative live chat helped LendInvest improve customer support and efficiency. LendInvest wanted to reduce time customers spent searching for information... and lower call center load. They used Talkative’s omnichannel chat with Salesforce integration. Agents responded faster and brokers got better service. LendInvest saw a 108% month-on-month increase in interactions after launch.
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NinjaOne helped Patra migrate 6,000 endpoints in just 30 days. The all-in-one IT management platform replaced a large tech stack... and manual work. Patra eliminated over 100 hours per month in manual tasks. They avoided hiring 18 new technicians. NinjaOne unified patch management and endpoint management for Patra's global team.
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HappyFox helped Whirlpool Corporation manage vendor queries and incoming emails. Before, they used spreadsheets and struggled with tracking and follow-up.... With HappyFox, they tracked every email and set up focused follow-ups for supply teams. They reduced incoming emails by 15-20%. Suppliers stopped sending multiple emails for the same query. Supplier satisfaction increased. Whirlpool now handles supplier accounts more proactively.
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Luminoso Daylight™ AI helped a leading semiconductor manufacturer in the gaming sector analyze 7,870 customer reviews for a new laptop launch. The company used... the tool to speed up their go-to-market strategy and improve analytics efficiency. Luminoso Daylight™ AI enabled quick identification of issues impacting NPS and CSAT, like battery life and system stability. The solution increased the percentage of features tied to customer feedback from 10% to 20% in one year. The company saw a 15% year-over-year drop in negative NPS comments and a 9-point increase in NPS.
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Lenovo wanted to improve their social media strategy. They used Sprinklr Advocacy to help employees create and share content that... mattered to them and their networks. The tool worked for all regions and company initiatives. Lenovo saw a 260% increase in social sharing. This helped them reach more people and build a stronger brand online.
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SmarterMail and SmarterStats helped ASPnix, a Denver-based web hosting company, launch a reliable and affordable email hosting platform. ASPnix needed a... cost-effective, feature-rich solution to support their startup. SmarterMail reduced support tickets for email issues to just a few per week. SmarterStats worked smoothly from day one. ASPnix expanded their enterprise email offering and improved client compatibility. The company saw fewer email-related problems and benefited from ongoing product innovation.
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HelpDocs powers mijn. host's self-serve support. Mijn.host wanted web hosting to be easier, cheaper, and faster. They use HelpDocs knowledge...base software to help customers and their team. The solution makes support feel delightful for users. This improves the customer experience for their eCommerce hosting business.
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Vitally helped WiseStamp cut onboarding time by 24%. WiseStamp improved sales-to-customer success transitions by 2x. The team moved from months-long... adoption to just weeks. Vitally gave WiseStamp a 360-degree customer view and better automation. WiseStamp scaled operations and increased upsells using Vitally's customer success platform.
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Martin County School District used iSupport Software for their Students Supporting Schools program. The program lets students earn money and... grades by doing technical support. iSupport optimized its help desk software for education needs. The district improved student engagement and IT support. This case highlights education help desk software and student-led support initiatives.
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Mojo Helpdesk helped Austin Community College improve help desk efficiency. The college faced constant reorganizations and slow, costly workflow changes.... Mojo Helpdesk offered a flexible, cost-effective solution with Google integration. The rollout took three months and employees quickly adopted the new system. The college no longer needed to increase tech support staff. User satisfaction and ticket management improved for both agents and customers.
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Zendesk helped AboitizPower, a major electricity distributor in the Philippines, fix problems with old systems and scattered data. After using Zendesk,... AboitizPower saw all customer interactions in one place and made work faster for employees. The company saved over 300 hours each month by automating tasks. Now, 85% of customer questions get answered within 12 hours. Agents respond in about 2 hours on average. Zendesk reporting helps AboitizPower keep strict service standards and improve customer care.
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ThinkOwl helped Rheinische Post Mediengruppe automate customer service with AI bots. The company faced high volumes of customer inquiries and... slow response times. ThinkOwl's voice and mail bots now handle 42% of inquiries and reduced processing time by over 40%. The solution saved 11 full-time employees. Employees now focus on complex tasks, and customer satisfaction improved. The integration finished on time and within budget.
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Replyco helpdesk software helped Direct Plants, a UK gardening supplier, grow their eCommerce business. Spark Sales Online managed customer service,... optimized product listings, and improved operations. They used Replyco to centralize customer messages and provide fast support. SEO tools increased product visibility and sales. Direct Plants saw higher customer satisfaction and smoother operations across platforms.
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UserGuiding helped Kariyer. net improve activation and engagement rates. Kariyer.net used UserGuiding’s segmentation, checklists, and tooltips to create personalized onboarding...for different employer roles. The product team built targeted, no-code onboarding flows without needing developer help. Admins and managers got clear, role-based guidance. This reduced development workload and sped up onboarding updates. Kariyer.net saw a noticeable boost in user activation and engagement.
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Plumsail Forms helped WSH Services Holding Limited unify form processes across their hospitality businesses. Before, each business ran its own... forms, causing errors and wasted effort. With Plumsail Forms, they built a single form with strong field validation and dynamic branding for each business. Data now goes into one SharePoint list for easy management. This solution reduced IT headaches and improved process control.
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JitBit HelpDesk helped Robe, a hardware manufacturer, centralize and improve customer service. Robe faced lost emails and poor team coordination... with their old system. JitBit provided a simple, powerful help desk with automation, reporting, and integration features. The new system improved response times and team collaboration. Robe now solves support requests faster and keeps all customer interactions in one place.
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Inline Manual helped Currie & Brown improve digital adoption for their Unit4 ERP system. Currie & Brown struggled to keep... training materials updated and relevant as their company grew. They used Inline Manual to add walkthroughs, tooltips, and guides in multiple languages. This made training easier and reduced the need for quick card guides. Over 2000 users now benefit from the solution, with less time spent on support and training material updates.
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Kustomer helped Alex and Ani centralize all customer support operations into one platform. The jewelry retailer struggled with disconnected systems... and manual workarounds, making it hard to track customer interactions and train new staff. With Kustomer, they gained a single customer profile, enhanced reporting, and a user-friendly interface. This improved agent efficiency and made it easier to resolve customer issues. The team now expects faster resolutions and better customer service, especially during busy seasons.
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OMQ self service helps DB Connect manage customer requests fast. The company uses OMQ Contact and OMQ Assist to answer... questions and solve problems 24/7. Customers get interactive solutions like pictures, maps, and videos. DB Connect can update service knowledge quickly. Managing questions and answers is easy in the interface, says their customer service manager.
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Qminder helped Adelaide Family Photography manage Santa Photography queues at Burnside Village. Long wait times made families unhappy, so they... needed a better system. Qminder's digital queue let parents sign in on an iPad and get SMS updates. Kids heard their names called, making the experience special. Parents used wait time to shop instead of standing in line. The new system made the event smoother and more fun for everyone.
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