Reviews and Reputation Client Stories | Industry adoption & Deployment Successes

Podium Webchat helped Sleep USA Mattress close a $23,000 sale from just one online message. The team used Podium to... connect with customers directly on their website. This led to a fast and easy conversation. The result was a big sale from a single chat. Podium made it simple to turn online interest into real revenue.
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Shopper Approved Q&A helped RVupgrades. com double customer lifetime value. The retailer cut support costs by 60% after adding Q&A...to product pages. Conversion rates hit 75% for customers who received answers. The solution replaced slow email support with fast, searchable answers. RVupgrades.com also boosted organic search traffic and became a trusted resource for RV parts.
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BUT used Avis vérifiés to collect customer reviews on its product pages. The goal was to add more content and... build trust for shoppers. After adding reviews, BUT saw its click-through rate double. Pages with ratings had a 14% higher CTR. The average CTR was 10% for pages with reviews, compared to 5% without. High ratings led to even better results, with up to 19% CTR for top-rated products.
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PowerReviews helped National Business Furniture boost online sales and customer service. NBF saw a 23% increase in reviews year over... year and answered over 2,500 customer questions annually, nearly all within 48 hours. The company published 20,000 reviews across 1,103 products, with an average rating of 4.6 stars. Using PowerReviews managed sweepstakes, NBF achieved a 43% month-over-month increase in reviews and a 53% conversion lift from Q&A.
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Andrew Tjernlund uses eComEngine software to manage his Amazon and eBay businesses. He operates four companies in manufacturing, importing, private... labeling, wholesale, and retail sales. Andrew has achieved lifetime sales in the 8 figures on both platforms. eComEngine tools help him save time and grow his business. He also runs AMZHelp.com, offering Amazon consulting services.
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GatherUp helped Barbara Oliver Jewelry track key performance indicators in local digital marketing. The business used a new website, Facebook,... Google Adwords Express, and review management tools. Event tracking captured contact form fills, clicks to call, and requests for driving directions. 70% of tracked actions came from Google, with the website as the second source. The study provided clear insights into which digital channels drove new customer actions.
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AppFollow Professional Services helped Hepsiburada improve its app store optimization (ASO) strategy. The team updated text metadata, created new graphics,... and worked closely with Hepsiburada's marketing teams. In the first year, Hepsiburada's App Store search visibility score rose by 113% and downloads increased by 21%. On Google Play, downloads grew by 15% year-over-year. In the second year, Hepsiburada reached the top position in search visibility in both the App Store and Google Play, with further increases of 19% and 16% respectively. The partnership focused on long-term, consistent growth.
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FeedbackExpress helped Family Affairs, an Amazon FBA business run by Devan Jordan, improve seller feedback. Devan found the setup easy... and praised the customer support. He sends 2,500 emails monthly for £24.99, saving time and effort. The dashboard and Amazon help templates make managing feedback simple. Devan saw an increase in both the quantity and quality of seller feedback.
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Rex helped Carpet King improve customer follow-up after flooring installations. The company used Rex to ask for feedback and encourage... online reviews. In six months, Carpet King more than doubled its total number of reviews. The average star rating for all locations improved by almost half a star, with some locations gaining over a full star on Google. Rex made it easy to collect feedback and display recent testimonials on their website.
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Flamingo Estate used Okendo Referrals to improve their word-of-mouth marketing. They needed better tracking and less manual work for their... referral program. Okendo helped them capture referral data and see all results in one place. The team saw a 9x ROI and a 19% referral conversion rate. Okendo made it easy to measure and grow their referral channel without extra effort.
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Wiremo's Google Shopping Feed helped London Vermouth Company get their products and reviews listed on Google Shopping. The company used... Wiremo to synchronize products and reviews from their Squarespace site. After uploading 18 product reviews to Google Merchant, their product ranked first in Google Shopping search results for a key product. The reviews appeared in Google widgets, boosting trust and visibility. This led to more clicks and higher conversion rates for their online shop.
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Stamped helped wildwonder grow ROI from 5x to 30. 9x in just 3 months. The food and beverage brand automated...retention flows, saving manual effort and keeping their unique voice. Stamped's features like cross-sell banners and dynamic templates boosted engagement. Open rates hit up to 59.5%, beating the industry average. Revenue grew 6x after launching Stamped's solution.
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TargetBay helped Bean Coffee Company grow subscribers by 3. 06% in 90 days. The company used email and SMS marketing...on Shopify. Email deliverability reached 99.72%. They gained 887 new subscribers and 158 returning ones. Email drove over 98% of lifecycle revenue. SMS is growing as a new channel for engagement and conversions.
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Channel Signal helped Orbit bring all customer review data into one place. Before, Orbit's teams used different data and made... decisions separately. Now, Orbit uses Channel Signal to spot product issues and trends fast. They can fix problems quickly and improve products. Orbit can also respond to customer reviews right away. This helps them make better products and serve customers better.
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REVIEWS. io helped Eloise Hall build trust with consumers through verified reviews. The brand focuses on sustainable, natural products like...stationery and wellbeing items. Collecting reviews increased credibility with both direct and wholesale customers. Eloise Hall saw a snowball effect as positive feedback drove more retail interest. The platform's support and accessibility made it the right choice for this small, eco-conscious business.
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xSellco helped Big Jigs Toys make their support team more responsive. The company used xSellco to manage customer service. Sharon... Gardner from Big Jigs Toys said their team responds faster now. xSellco brings all support tickets and order details into one place. This makes it easier for the team to help customers quickly. The solution supports online retailers who want to grow and sell more.
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Bazaarvoice Ratings & Reviews helped Molton Brown boost online fragrance sales. The brand used QR codes in stores to collect... reviews, driving a 43% lift in conversion rate and a 54% increase in revenue per visitor. Early access for VIPs and omnichannel review collection gave new scents strong credibility at launch. Syndication services spread reviews across markets, supporting global growth. Molton Brown's digital strategy now delivers measurable results and a better customer experience.
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Birdeye helped Hughston Clinic boost their online reviews from 60 to nearly 8,000. The clinic saw a 378% increase in... reviews and a 2390% rise in clicks to phone calls. Birdeye's platform automated review collection and integrated with their EHR system, Athena Health. Hughston Clinic received over 66,000 survey responses and achieved a 25% survey conversion rate. The clinic now manages feedback and reputation efficiently across all locations.
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Review Dingo helped LifeCare Dental improve their Google reviews. The dental practice started with a 3.7 Google score and 67... reviews. After 30 days using Review Dingo, they gained 19 positive reviews and raised their score to 4.0. With the SMS feedback feature, they received 45 positive reviews in just 30 days. Their Google score increased to 4.5 with 273 reviews, making them one of the top-reviewed dentists in Australia.
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Northwell Health used Press Ganey to improve patient experience across 28 hospitals. The organization focused on making care easier for... over 13 million people in New York and Connecticut. Northwell expanded its partnership with Press Ganey in April 2024. They used advanced technologies, including AI, to remove friction for patients. Northwell aims to deliver effortless, patient-centered care with these innovations.
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Swell helped Smile Doctors boost monthly Google review volume by 222%. The platform enabled collection of over 36,000 NPS surveys... across 500+ locations. Leadership gained easy access to patient experience insights for better reporting and improvement. Swell's strong support and onboarding made the rollout smooth. Smile Doctors saw a 9% review to invitation conversion rate.
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Marco Technologies migrated its PSA system to the ConnectWise cloud platform with zero downtime. The company eliminated on-premises hardware and... maintenance costs, freeing capital for strategic projects. Automated updates reduced manual work and improved operational efficiency. Security improved with enterprise-grade cloud hosting and proactive threat management. The migration enabled scalable growth, easier compliance, and faster onboarding of new services. Marco integrated tools like Moovila, Thread, and Pia within the ConnectWise ecosystem for added flexibility.
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DynaPictures uses Hyperping to monitor its API uptime and build trust with developers. The company relies on Hyperping's public status... pages to show real-time service reliability. Hyperping helps DynaPictures quickly detect outages and avoid false alarms. The tool's simple UX and flexible monitoring options support their complex infrastructure. Fast customer support from Hyperping ensures smooth operations and transparency for DynaPictures' clients.
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LogMeIn Resolve helps Integrated Partner Solutions automate engineering processes. The company uses document management workflows to secure engineering data. LogMeIn... Resolve is vital for their business success. They eliminate data reentry and extra file copies. This creates a single source of truth for their clients.
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Reputation helped Duncan and Todd Group manage feedback from Google, Trustpilot, and Glassdoor in one place. The group saw a... 79% increase in review volume and a 4.7/5 star rating, up from 4.5. Their review response rate rose to 93%, and 94% of feedback was positive. Google listing clicks jumped by 1300%, and listing views increased by 800%. Duncan and Todd strengthened their online presence and patient engagement with Reputation's platform.
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Yotpo Loyalty & Referrals helped Colorescience triple its repeat purchase rate and double redemptions. The omnichannel loyalty program rewarded both... online and in-office shoppers. Colorescience saw a 16% increase in loyalty participation. During the 2025 summer sale, 26% of customers redeemed rewards, up from 13% in 2024. The program deepened engagement and provided valuable customer insights.
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FeedCheck helps Kinsa manage and analyze customer reviews from Amazon, Google Play, and Apple AppStore. Kinsa uses FeedCheck to display... reviews on product pages and a dedicated review page, which 68% of visitors view for over two minutes. The support team receives negative review alerts for fast response and bug fixing. Business development tracks weekly customer star ratings with FeedCheck integrated into Grow.com dashboards. Kinsa saves time and gains valuable analytics with FeedCheck.
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Ariete uses Feefo to collect verified customer feedback and improve product development. Feefo’s Feedback Request Manager helps Ariete get more... responses and better data. The company uses Net Promoter Score (NPS) to track loyalty and guide business decisions. Verified reviews boost trust, increase conversions, and improve search visibility. Ariete saw a 2-point NPS increase and stronger customer relationships after using Feefo.
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Second Skin Audio uses RaveCapture to manage and improve customer reviews. They hold low-star reviews for review before publishing. The... team resolves issues directly with customers and then responds publicly. This builds trust and encourages reviewers to update their ratings. They offer refunds, replacements, or gift cards to unhappy customers. Their approach protects ratings and turns negative feedback into loyalty.
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Gominga helped Ecovacs Robotics use voice of the customer data for their Goat G1 robotic lawn mower launch. Ecovacs needed to... integrate customer feedback from online reviews into product development. Gominga made it easy to collect and analyze reviews from platforms like Amazon. This helped Ecovacs improve products, boost customer engagement, and increase sales. Ecovacs set a new standard for customer-centric product launches.
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LocalClarity helped a large group of independent restaurants get one million more phone calls each year. The restaurants wanted to... boost delivery orders fast. LocalClarity set up workflows to improve Google map rankings and reply to all reviews. This made the restaurants show up higher in search and get more calls. The result was millions in extra revenue and stronger customer loyalty.
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VAPIANO Österreich runs 13 Italian fast-casual restaurants. They wanted to manage guest feedback from multiple channels, especially during COVID-19 when... delivery and take-away became more important. re:spondelligent provided a custom solution to collect, analyze, and respond to all online reviews, including those from their own webshop. The integration allowed VAPIANO to answer reviews directly and track guest feedback efficiently. This helped them save time and gain better insights into guest satisfaction.
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Chatmeter helped A&W Restaurants achieve a 25% increase in five-star Google reviews in six months. A&W used Chatmeter to improve... local SEO, manage reviews, and boost listings accuracy. The solution made it easy to claim and optimize business listings across all locations. A&W also increased their review response rate and listings accuracy. This led to greater customer trust and loyalty for the restaurant chain.
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Opiniion helped Yardi users, property management companies, boost their online review volume by 60% in 18 months. Average resident ratings... improved from 3.2 to 3.9 after integrating Opiniion with Yardi. The automated solution collected feedback at key resident lifecycle events. Staff workload decreased while resident satisfaction increased. Properties gained clearer insights into resident experiences and improved their online reputation.
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NetReputation helped a real estate professional remove four negative search results from the first two pages of Google in six months. The client faced... lost sales and weakened referrals due to damaging online content. NetReputation used SEO, content creation, and profile optimization to restore a positive digital presence. The campaign increased client confidence and rebuilt referral relationships. Six articles and 26 profiles were published, with an average domain authority of 45 or higher.
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Kellogg Center for Nonprofit Management used Packed with Purpose to enhance virtual event experiences. They needed a way to make... remote participants feel welcome and engaged. Packed with Purpose created custom gift boxes with branded items and snacks. The gifts arrived before classes, helping participants feel connected. Recipients shared positive feedback about the thoughtful packages.
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WebTitan Cloud helped Saint Joseph Seminary College cut IT security costs by 50%. The college switched from Cisco Umbrella due... to poor usability and complex reporting. WebTitan's simple UI and advanced reporting made it easy to spot and block threats. The IT team now saves time and quickly remediates security issues. WebTitan improved visibility, blocked more threats, and secured users and data.
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Pingdom helps Accedo keep service uptime close to 100%. Accedo uses Pingdom for custom HTTP checks and health check APIs... to monitor Smart TV app services. They rely on Pingdom alerts and reports for SLA follow-ups and immediate notifications. Integration with Pagerduty ensures fast response for critical services. Accedo trusts Pingdom for reliable, unbiased monitoring data.
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Super Monitoring helped Kaspersky Lab monitor over ten ecommerce websites in more than ten countries. The solution included 500+ services... that checked website availability, form functionality, and ecommerce processes around the clock. Employees worldwide received instant alerts about failures and access to detailed statistics. The system provided insights into infrastructure weaknesses and verified hosting and ecommerce quality.
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De Staffing Groep used Ratecard to collect feedback from professionals, customers, and suppliers. They switched from annual surveys to ongoing,... automated feedback collection. This led to a 26% response rate and over 3,000 feedback responses. Their Net Promoter Score (NPS) grew by 41 points. The team now quickly identifies and solves problems, improving processes and satisfaction.
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Objective Paradigm used G2 Gives to run an internal review campaign. Their 55 employees wrote 103 software reviews. This effort... raised $1,030 for Chicago Tech Academy. The campaign helped 103 students grow their education. Employees also gained insight into the tools they use at work. The project supported both community giving and internal feedback.
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Atomic Plumbing & Drain Cleaning used ReviewBuzz to boost their online reputation. Before, they had only four Google reviews in... six months, with half being negative. After using ReviewBuzz, they quickly gained 60 more online reviews than their nearest competitor. The system made it easy for service pros to ask customers for reviews. This led to more 5-star ratings on Google, Yelp, and YellowPages.com. Atomic credits ReviewBuzz for making review requests simple and effective.
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Chekkit helped Time Machine Hot Tubs sell 18 hot tubs in 7 months through website integration. Before Chekkit, response times... averaged 24 hours, leading to missed sales and slow payment collection. Chekkit enabled instant text responses, centralized all communications, and made payment collection fast and contactless. The business also gained more Google reviews, improving online reputation. Owner Chris Ogden praised Chekkit for boosting sales and customer engagement.
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RankPay used GTmetrix to cut their website load time from 5 seconds to 1. 8 seconds. They improved PageSpeed and...YSlow scores by about 20%. The team used GTmetrix reports to find and fix issues like slow TTFB, too many scripts, and caching problems. After the changes, bounce rate dropped by 20% and organic presence grew by 10%. Customers noticed the faster site experience right away.
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Grade. us helped MarketVisory Group boost a podiatry client's reviews from 41 to 95 in 51 weeks. The client's rating...jumped from 3.3 to 4.7, outpacing all local competitors. MarketVisory Group used Grade.us's HIPAA-compliant, multi-ask drip campaign to automate review requests. 91% of patients needed reminders, proving follow-up was key. The agency credits Grade.us for making review management easy and effective.
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Paul Campanella’s Auto & Tire Center used Broadly to boost their online reviews. The family-owned auto repair shop in Delaware... has served customers for 36 years. They offer services like oil changes, brakes, and alignments. In just six months, they doubled their online reviews. Broadly helped them grow their reputation and attract more customers.
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ReviewTrackers helped JAX Tyres & Auto boost productivity by 50%. The company cut individual review response times from 15 minutes... to just 15 seconds. Now, 100% of customer reviews get a response within 24 hours. The reputation management platform unified all review sites, automated workflows, and improved customer experience. JAX saw better retention, more bookings, and cost savings.
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Stuart Hall re-acquired his 7 Minute Workout app in 2020. COVID-19 lockdowns caused a spike in downloads and sales as... gyms closed. Listing on Product Hunt brought 483 upvotes but only 56 downloads and $12 in sales. Adding Apple Watch support and a new icon had no impact on conversions. Ratings improved to 4.8 stars in the USA after a prompt was added. Sales per download increased from 10c to 60c compared to 2015.
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Zola used Net Promoter Score surveys to learn what their customers wanted. They focused on feedback from Detractors to get... clear advice. Zola offered the NPS survey monthly to match their audience's needs. This helped them revise their offering and adapt to customer feedback. The approach improved their online wedding registry service.
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RepTrak helped an Australian insurance company boost its ESG reputation. The company faced rising climate disasters and public demand for... action. It launched a weather tracking app, partnered with builders, and created a disaster preparedness game for kids. The insurer funded trauma hotlines and ran wildlife protection campaigns. Its ESG and reputation scores stayed above 70, with a top 15 ranking in Australia. The wildlife campaign reached 21.4 million globally and made the brand the strongest insurance brand worldwide.
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GetMoreReviews helped Print & Cheques Now grow their online reviews by 10x in just 3 weeks. The company uploaded a... list of over 15,000 customer emails to the tool. The system sent review requests slowly and consistently. Google reviews increased from 3 to over 30, and Facebook reviews grew from 1 to 8. Negative feedback alerts allowed the team to address customer issues quickly.
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800. com needed a reliable monitoring solution to ensure uninterrupted connectivity for their users. They faced challenges with visibility and...flexibility in their existing tools. Uptime.com provided a central location for monitoring and metrics, improving observability and reducing response time. This solution allowed 800.com to efficiently deploy alerts and maintain service reliability, saving support costs and enhancing their reputation in the telecommunications industry.
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Olery dashboard helped HMMH Consulting get insights on how destinations are viewed by customers from different countries. The dashboard and... insights gave important data for restaurants and attractions, where no other data was available. HMMH Consulting used Olery to track key market trends before official statistics were out. Sentiment analysis gave a clear view on areas to focus for research and development.
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EmbedSocial helped Grace Loves Lace show real-time Google reviews on all their websites. The team used one dashboard to display... live feedback for every boutique and region. 70% of boutiques saw more clicks on the 'Book Appointment' button. Some locations had up to 87% more booking clicks. The solution needed almost no ongoing management. Brides felt more confident booking after seeing real stories from other brides.
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Adit Dental Software and CareCredit helped Texas Sleep Therapy Centre grow fast. The practice saw a 90% increase in case... acceptance. Net production went up by 5 times. They achieved a 67X return on investment. The new system made work easier and improved patient experience. Staff became more efficient with the updated software.
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Instant Survey by Customer Alliance helped The Mandala Hotel collect guest feedback during and after stays. The hotel invited 6,687... guests to share their experiences. Satisfaction reached 94.32% during stays and 92% post-stay. The solution enabled the team to resolve issues quickly and improve guest experience. Most feedback was positive, with 6,402 positive, 246 neutral, and 39 negative responses.
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YouReview helped Component Playgrounds improve their online reputation. The company saw a 1.5 star increase in their overall rating. They... also doubled the number of reviews earned each month. Component Playgrounds is one of the largest playground manufacturers in the United States. The company received the 2017 Reviewers Choice Award for these results.
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Epic Roofing used NiceJob’s reputation marketing platform to boost their online reviews. They started with 552 reviews and grew to... 1,334 reviews, a 142% increase in one year. The platform helped automate review collection and sharing, building trust with new customers. Epic Roofing also won industry awards for service excellence. Their improved reputation led to more high-quality leads and business growth.
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Experience. com helped Jerry DeMaio, a loan officer at Cross Country Mortgage, boost his online presence. He used the platform...to collect over 1,300 reviews, with 91% rated 5 stars. His Search Rank Score reached 802 out of 850, making him #1 in New Jersey and top 10 nationwide. Jerry connected his profile to social media and gained 15 referral connections. Experience.com’s tools made him a trusted leader in mortgage lending.
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