Reviews and Reputation Customer Deals | Implementation & Best Practices

Andrew Tjernlund uses eComEngine software to manage his Amazon and eBay businesses. He operates four companies in manufacturing, importing, private... labeling, wholesale, and retail sales. Andrew has achieved lifetime sales in the 8 figures on both platforms. eComEngine tools help him save time and grow his business. He also runs AMZHelp.com, offering Amazon consulting services.
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Giesswein used REVIEWS. io to increase conversions and gather targeted customer feedback. The company wanted to improve its online sales...and understand customer needs better. REVIEWS.io helped Giesswein collect more reviews and use them to boost trust. This led to higher conversion rates and better insights from customer feedback.
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NetReputation helped an entrepreneur fix online reputation problems. Outdated and misleading search results hurt the client's image with investors and... partners. NetReputation used branded content, high-authority placements, and SEO to push down negative links. They updated profiles on LinkedIn and other sites. The campaign rebuilt trust and aligned the client's online presence with real achievements. This improved the client's chances with investors and business partners.
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Opiniion integrated with Yardi property management software to help Yardi users boost resident engagement and online reviews. Before using Opiniion,... properties had 50,098 reviews with an average rating of 3.2. After 18 months, review volume rose to 80,046 and average ratings increased to 3.9. The automated feedback system improved resident satisfaction and made it easier for staff to manage reviews. This led to better online ratings and more leasing inquiries.
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Adit helped a Connecticut dental practice replace three software vendors. The practice used Adit's texting, call tracking, forms, and review... tools. They saved 1-2 hours daily and improved communication and billing. Over five years, they generated 330+ Google reviews. The practice owner says Adit is practical, reliable, and always improving.
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Okendo Loyalty helped Outwork Nutrition boost average order value by 19% in just 30 days. The company saw a 67x... ROI and a 10% customer enrollment rate. Outwork Nutrition combined reviews and loyalty in one platform for better efficiency. Customers earn rewards for purchases, reviews, and social follows, driving high engagement. 75% of coupons issued were used by customers.
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London Vermouth Company used Wiremo's Google Shopping Feed feature to list their products and reviews on Google Shopping. They enabled the... feature in Wiremo's settings to synchronize products and create XML feeds. This helped them rank first for "No.2 Camille's Red Vermouth" in the UK with 18 reviews. The reviews were uploaded to Google Merchant and displayed on their website and Wiremo's Google Seller Rating site.
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Bazaarvoice Social Commerce helped Dreams boost conversion rates by 200%. The UK bed retailer used Bazaarvoice Galleries to show real... customer photos on its website. This led to a 360% increase in time spent on site and a 62% rise in average order value. User-generated content built trust and inspired shoppers. Dreams saw a big jump in revenue from these changes.
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GetMoreReviews helped Print & Cheques Now grow their online reviews by 10x in just 3 weeks. The company uploaded a... list of over 15,000 customer emails to the tool. The system sent review requests slowly and consistently. Google reviews increased from 3 to over 30, and Facebook reviews grew from 1 to 8. Negative feedback alerts allowed the team to address customer issues quickly.
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Swell helped Smile Doctors boost monthly Google review volume by 222%. The platform enabled collection of over 36,000 NPS surveys... across 500+ locations. Leadership gained easy access to patient experience insights for better reporting and improvement. Swell's strong support and onboarding made the rollout smooth. Smile Doctors saw a 9% review to invitation conversion rate.
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Reputation helped Bensons for Beds boost review requests by 297%. The retailer saw over 26 million business listing views in... two years. Net Promoter Score jumped by 30 points. 93% of all feedback is now positive. Bensons for Beds uses Reputation’s survey and review tools to improve customer experience and online reputation.
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Podium helped Bill Smith Appliances & Electronics boost their online reviews. The company saw a 60X increase in average monthly... reviews and a 12.5% rise in average star rating. Podium made it easy to thank customers and ask for feedback. Bill Smith Appliances & Electronics now ranks at the top of Google search results for appliances in Fort Myers. The team set up Podium in less than an hour and quickly saw results.
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GatherUp helped Barbara Oliver Jewelry track key performance indicators in local digital marketing. The business used a new website, Facebook,... Google Adwords Express, and review management tools. Event tracking captured contact form fills, clicks to call, and requests for driving directions. 70% of tracked actions came from Google, with the website as the second source. The study provided clear insights into which digital channels drove new customer actions.
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FeedbackExpress helped Family Affairs, an Amazon FBA business run by Devan Jordan, improve seller feedback. Devan found the setup easy... and praised the customer support. He sends 2,500 emails monthly for £24.99, saving time and effort. The dashboard and Amazon help templates make managing feedback simple. Devan saw an increase in both the quantity and quality of seller feedback.
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ReviewTrackers helped evo improve customer experience by streamlining review management. evo used Smart Response and automation to cut average response... time to 1.3 days, a 38% improvement. 87% of evo’s 6,160+ online reviews are 5-star ratings. The platform enabled efficient feedback capture and boosted consumer confidence. ReviewTrackers’ tools supported evo’s retail locations in Seattle, Portland, and Denver.
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Shopper Approved helped DentaKit. com grow from a small idea to a thriving online store. The founder started the business...after struggling to find hygiene products for braces. DentaKit.com now offers over 100 products and serves thousands of customers in more than 70 countries. The company uses online reviews and reputation management to build trust and boost sales. Shopper Approved tools support their ecommerce growth and customer satisfaction.
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Avis Vérifiés by Skeepers helped BUT, a major French home goods retailer, double its average click-through rate (CTR) on product pages by adding customer reviews. BUT wanted to... enrich product pages and reassure buyers. They chose customer review collection over chat for better visibility and SEO. Product pages with reviews saw a 2x higher CTR, and the presence of ratings increased CTR by 14%. Pages with a 5/5 rating reached a 19% CTR, compared to 5% for pages without reviews.
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P&N Homewares used xSellco to grow their online furniture business. They started by selling ottomans and saw strong demand. Selling... on Amazon and eBay helped them reach more customers in the UK and Europe. They expanded their warehouse from 5,000 to 26,000 square feet. Good customer service and competitive delivery prices helped them stand out. They plan to expand to the US and invest in their website for more growth.
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Rex helped Carpet King improve customer follow-up after flooring installations. The company used Rex to ask for feedback and encourage... online reviews. In six months, Carpet King more than doubled its total number of reviews. The average star rating for all locations improved by almost half a star, with some locations gaining over a full star on Google. Rex made it easy to collect feedback and display recent testimonials on their website.
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G2 Buyer Intent helped ZoomInfo improve lead quality and campaign ROI. ZoomInfo layered G2 Buyer Intent data with their own... to target in-market buyers. This approach led to a 17% higher conversion rate and a 27% lower cost per lead. ZoomInfo found G2's data more effective than other review sites. The G2 team also supported ZoomInfo in using the solution.
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ConnectWise helped Advanced Network Products, an MSP, solve service quality and operational chaos. ANP struggled with disconnected sales, service, and... project teams. Clients could not easily get status updates. In 2012, ANP adopted ConnectWise to streamline operations and improve visibility. They also used Service Leadership, Inc. to gain insights into financial and operational performance.
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Hyperping helps DynaPictures build trust with developers by providing a reliable status page and transparent incident reporting. DynaPictures uses Hyperping... to monitor their API and infrastructure, ensuring 24/7 uptime and fast image generation. The tool is easy to use and covers all their monitoring needs, even with a complex system. Hyperping's status page shows only the most relevant data, improving first impressions. DynaPictures values Hyperping's customer support and simple user experience.
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SpamTitan helped Active IT Systems stop spam and save time. The product improved their spam catch rate and never failed... during use. Employees save four to five hours each week by not sorting junk email. The sandboxing service checks attachments for viruses, adding security. Support from TitanHQ is fast and reliable, solving issues in minutes.
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RepTrak helped Lenovo shape its global brand narrative with the 'Smarter Technology for All' campaign. Lenovo used RepTrak’s model to... identify key reputation drivers and measure global perception. After two quarters, Lenovo saw a 2-point rise in ambassador outcomes and a 1-point increase in global reputation score. Global awareness grew by 5%. Lenovo’s share price rose over 50% from September 2019 to January 2021. Media coverage and brand reputation improved across major markets.
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LocalClarity helped a software platform for restaurant chains improve Google Business Profile Health Scores. The client needed a way to... track and boost search listing strength across thousands of locations. LocalClarity built a custom scoring system and worked with the client to fill data gaps and engage customers. In two months, average Health Scores rose from 42 to 64. After five months, impressions increased by 12% and actions by 10%. The client rolled out the program to all locations, expecting millions in added revenue.
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Super Monitoring helped Kaspersky Lab monitor over ten ecommerce websites in more than ten countries. The solution included 500+ services... that checked website availability, form functionality, and ecommerce processes around the clock. Employees worldwide received instant alerts about failures and access to detailed statistics. The system provided insights into infrastructure weaknesses and verified hosting and ecommerce quality.
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Channel Signal helped Owlet check if their marketing message was working. Owlet wanted to know if consumers used the phrase... "peace of mind" in reviews. Using Channel Signal, they found over 20% of reviews used this phrase. This showed that their branding matched what customers said. Owlet now uses these reviews to support their marketing message.
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Feefo helps Ariete collect verified customer reviews, boosting trust and conversions. Ariete uses Feefo’s Feedback Request Manager to increase response... rates and gather insights for product development. NPS is tracked across the business, rising from 60 to 62, guiding loyalty and operational decisions. Authentic reviews improve search visibility and drive more sales. Feefo data shapes product improvements and supports marketing and customer service.
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Gominga helped Ecovacs Robotics use voice of the customer data for their Goat G1 robotic lawn mower launch. Ecovacs needed to... integrate customer feedback from online reviews into product development. Gominga made it easy to collect and analyze reviews from platforms like Amazon. This helped Ecovacs improve products, boost customer engagement, and increase sales. Ecovacs set a new standard for customer-centric product launches.
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re:spondelligent helped Vapiano improve review ratings and increase review volume across 155 locations in 32 countries. Vapiano used IWantTo.Review and... automated response tools to boost response rates and cut average response time by 37%. The system gave Vapiano central control and local insights, helping teams keep brand standards and adapt to local markets. The review management platform made it easier to track feedback and follow up with teams. Vapiano saw higher star ratings and more reviews in key markets.
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Chatmeter helped A&W improve its online reputation and customer experience. A&W used Chatmeter to manage local business listings and review... management. After four months, A&W saw a 12% increase in Page-1 appearances on Yelp and a 15% increase on Google. Click-to-call actions on Google rose by 13%. A&W now uses Chatmeter data to help decide on new franchise locations.
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NiceJob helped Birdhouse Wingerie & Bar get more customer reviews. They used Libro for reservations, which connects to NiceJob. After... a meal, NiceJob sent review requests to diners. In one month, they got 91 new reviews, a 300% increase from the previous month. In four months, they collected 210 new reviews. Reviews brought more new customers to the restaurant.
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GTmetrix helps Catena Media monitor and improve web page performance. The team uses GTmetrix alerts and hourly monitoring to catch... issues fast. They saw a 15% increase in speed and better Google Ads Quality Scores. Waterfall Charts and Timings tabs make it easy to spot problems. GTmetrix is now part of their process for launching and maintaining pages.
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Grade. us helped BizMktg boost online reviews for their dental client, North Creek Dental. The challenge was getting patients to...leave reviews and managing requests. BizMktg used Grade.us to create a review funnel and email drip campaign. North Creek Dental gained 118 reviews in a year, a 39% increase, and averaged 4.83 stars. The practice added an extra workday and two weekends per month due to 60+ new patients monthly from improved online reputation.
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Stamped helped TRUFF achieve a 30% conversion rate on email campaigns by using a banner that drives customers to their Repeat cart. Every visit to... the Repeat cart is worth 89% more than a visit to TRUFF's Shopify site. The brand saw an 18% overall conversion rate for traffic to the Repeat cart, 89% more revenue per session, and a 17% higher average order value. TRUFF makes it easy for customers to buy again with personalized cart banners in emails. This approach boosts customer retention and revenue for the luxury hot sauce brand.
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PowerReviews and Zinrelo helped Jelly Belly boost customer review volume by 56%. The company integrated PowerReviews ratings and reviews with... the Zinrelo loyalty platform. This automation increased repeat purchase revenue by 69%. The integration was fast and easy, taking just five minutes. Jelly Belly now awards loyalty points for reviews, driving more engagement and higher retention.
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TargetBay’s all-in-one marketing platform helped Earths Elements grow faster. They used BayEngage for email and SMS, and BayReviews for customer... feedback. After switching from Mailchimp, they saw a 53% increase in order volume and a 17% rise in revenue from July to December year-over-year. Email open rates jumped from 15% to 27%, an 80% improvement. They achieved a 6x ROI from email and a 15x ROI from reviews over four years.
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FeedCheck helps Kinsa manage and analyze customer reviews from Amazon, Google Play, and Apple AppStore. Kinsa uses FeedCheck to display... reviews on product pages and a dedicated review page, which 68% of visitors view for over two minutes. The support team receives negative review alerts for fast response and bug fixing. Business development tracks weekly customer star ratings with FeedCheck integrated into Grow.com dashboards. Kinsa saves time and gains valuable analytics with FeedCheck.
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Packed with Purpose helped Capital One improve executive onboarding with branded gift boxes. The Executive Onboarding and Integration team wanted... to make new executives feel valued before their first day. Packed with Purpose provided a streamlined gifting service that matched Capital One’s brand and values. Executives appreciated the thoughtful gifts and shared positive feedback. The process was smooth and helped keep new hires engaged and excited about their roles.
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Experience. com helped Jerry DeMaio at Cross Country Mortgage boost his online presence. He used the Search Rank Platform to...collect client reviews and manage his reputation. Jerry reached the #1 ranking for loan officers in New Jersey and top 10 in the nation. His Search Rank Score is 802 out of 850. He has 1314 reviews, with 91% being 5-star ratings and a Total Experience Score of 4.94.
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YouReview helped Component Playgrounds improve their online reputation. The company saw a 1.5 star increase in their overall rating. They... also doubled the number of reviews earned each month. Component Playgrounds is one of the largest playground manufacturers in the United States. The company received the 2017 Reviewers Choice Award for these results.
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RaveCapture helps Second Skin Audio manage reviews and protect their online reputation. The team holds 1–3 star reviews for review... before publishing, resolving issues directly and responding publicly to build trust. They use feedback to improve operations and share all reviews internally. If a customer remains unhappy, they offer a $25–$250 gift card as a goodwill gesture. This approach turns negative reviews into customer loyalty and boosts marketplace trust.
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Broadly helped Paul Campanella’s Auto & Tire Center, a family-owned auto repair shop in Delaware, grow their online reviews. The business used... Broadly’s platform to improve their reputation. In just six months, they doubled the number of customer reviews. This growth helped them show their quality and reliability to more people. Broadly’s solution made it easy for the shop to get more feedback from happy customers.
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Customer Alliance helped Mazda Motor Europe boost customer satisfaction. 54% of Mazda's regional markets saw higher sales satisfaction in one... year. 79% improved service satisfaction scores. The Net Promoter Score rose by 2%. Mazda used Customer Alliance to collect and analyze customer feedback. The platform enabled better online reputation management and unified customer experience across 1600 dealers.
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ReviewBuzz helped Atomic Plumbing & Drain Cleaning improve their online reputation. Atomic had few online reviews and some were negative.... With ReviewBuzz, they made it easy for service pros to ask customers for reviews. This led to more 5-star reviews on Google, Yelp, and other sites. The company credits ReviewBuzz for making a big difference in their review quality and quantity.
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Zola used FanExam's Net Promoter Score survey to learn what their customers wanted. They focused on feedback from Detractors to... get clear advice. Zola offered the NPS survey monthly to match their audience's needs. This helped them adapt their wedding registry service. The CEO said timing feedback is key for real insights.
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Press Ganey helped a global health plan use NPS to improve member retention. The company focused on listening to members... and building better relationships. This strategy led to more innovation. As a result, the health plan earned $21 million in revenue.
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LogMeIn helped a large nonprofit organization improve remote IT support. The nonprofit switched from TeamViewer due to compatibility issues and... complex processes. Their IT team of 30 supports over 5,500 users. LogMeIn gave them faster connections and better user satisfaction. The team also saw increased efficiency in their support operations.
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Chekkit helped All 3 Realty automate review requests and centralize communications. Before Chekkit, the company struggled to collect Google reviews... and manage customer messages. Chekkit’s automated text messaging and business texting templates made it easy to request reviews and respond quickly. The team saved time and improved customer satisfaction. All 3 Realty saw a big boost in online reputation and operational efficiency.
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AppFollow helped Social Quantum increase organic installs for their Megapolis game. The challenge was to grow installs beyond paid traffic.... They used AppFollow's Keyword Research Tool to update the app icon and add targeted keywords to the title and description. This led to the number of top 10 keywords doubling on Google Play and tripling on the App Store. Overall, Social Quantum achieved a 110% increase in organic installs.
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EmbedStories helped La Nacion use Instagram stories as a full marketing funnel, not just for branding. The platform delivered a... fast, solid experience. The stories looked good and loaded quickly. La Nacion found the solution reliable for their needs.
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800. com needed a reliable monitoring solution to ensure uninterrupted connectivity for their users. They faced challenges with visibility and...flexibility in their existing tools. Uptime.com provided a central location for monitoring and metrics, improving observability and reducing response time. This solution allowed 800.com to efficiently deploy alerts and maintain service reliability, saving support costs and enhancing their reputation in the telecommunications industry.
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Olery dashboard helped HMMH Consulting get insights on how destinations are viewed by customers from different countries. The dashboard and... insights gave important data for restaurants and attractions, where no other data was available. HMMH Consulting used Olery to track key market trends before official statistics were out. Sentiment analysis gave a clear view on areas to focus for research and development.
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Birdeye Social AI helped Elevate Roofing & Exteriors manage social media content across Facebook, Instagram, Google, and TikTok. The company needed... to post more often but struggled with manual content creation. Social AI let them generate posts quickly and schedule them from one dashboard. They published over 1,600 posts, gained 644,900 impressions, and saw a 79.4% increase in Instagram followers and 289.5% growth in Facebook followers. The team now posts more often with less effort and stress.
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Review Dingo helped LifeCare Dental improve their Google reviews. The dental practice started with a 3.7 Google score and 67... reviews. After 30 days using Review Dingo, they gained 19 positive reviews and raised their score to 4.0. With the SMS feedback feature, they received 45 positive reviews in just 30 days. Their Google score increased to 4.5 with 273 reviews, making them one of the top-reviewed dentists in Australia.
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Yotpo Subscriptions helped Patricks, a men's grooming brand, cut subscriber churn by 29%. The company faced issues with fragmented data... and low engagement using multiple platforms. Migrating from Recharge to Yotpo unified loyalty, reviews, and subscriptions. Patricks saw immediate improvements in user experience and team efficiency. Subscribers now enjoy easy point redemption and a seamless subscription process.
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