Reviews and Reputation Customer Deals | Implementation & Best Practices

Rebel used Bazaarvoice to upgrade its user-generated content strategy. The company focused on collecting more ratings and reviews from both... customers and in-store experts. Rebel saw a 78% increase in conversion on products with reviews compared to those without. The team used review data to guide business decisions and build trust with shoppers. Syndication of reviews from brand partners helped boost review volume quickly.
Show More..

Chatmeter helped Brookshire Brothers boost their online reputation and customer experience. The retail chain saw an 81% increase in review... response rates. Google impressions rose by 66.7%. Driving direction clicks went up by 21.6%. Chatmeter's strategies improved local search visibility and listing management. Brookshire Brothers built greater trust and loyalty with customers.
Show More..

Rex helped Carpet King improve customer follow-up after flooring installations. The company used Rex to request feedback and encourage online... reviews. In six months, Carpet King more than doubled its total number of reviews. The average star rating across all locations rose by almost half a star. Some stores improved by over a full star on Google. Rex made it easy to collect feedback and showcase testimonials on their website.
Show More..

BUT used Avis vérifiés to collect customer reviews on its product pages. The goal was to add more content and... build trust for shoppers. After adding reviews, BUT saw its click-through rate double. Pages with ratings had a 14% higher CTR. The average CTR was 10% for pages with reviews, compared to 5% without. High ratings led to even better results, with up to 19% CTR for top-rated products.
Show More..

Podium Webchat helped Sleep USA Mattress close a $23,000 sale from just one online message. The team used Podium to... connect with customers directly on their website. This led to a fast and easy conversation. The result was a big sale from a single chat. Podium made it simple to turn online interest into real revenue.
Show More..

Shopper Approved Q&A helped RVupgrades. com double customer lifetime value. The retailer cut support costs by 60% after adding Q&A...to product pages. Conversion rates hit 75% for customers who received answers. The solution replaced slow email support with fast, searchable answers. RVupgrades.com also boosted organic search traffic and became a trusted resource for RV parts.
Show More..

Trustvoice provided Jula with a tailored ratings and reviews solution. Jula is a large wholesale retail group operating in several... countries. The solution focused on improving quality, loyalty, and insight for Jula's retail business. Trustvoice adjusted its platform and services to fit Jula's strategy and needs. Jula values the partnership and the flexibility of the Trustvoice platform.
Show More..

Andrew Tjernlund uses eComEngine software to manage his Amazon and eBay businesses. He operates four companies in manufacturing, importing, private... labeling, wholesale, and retail sales. Andrew has achieved lifetime sales in the 8 figures on both platforms. eComEngine tools help him save time and grow his business. He also runs AMZHelp.com, offering Amazon consulting services.
Show More..

GatherUp helped Barbara Oliver Jewelry track key performance indicators in local digital marketing. The business used a new website, Facebook,... Google Adwords Express, and review management tools. Event tracking captured contact form fills, clicks to call, and requests for driving directions. 70% of tracked actions came from Google, with the website as the second source. The study provided clear insights into which digital channels drove new customer actions.
Show More..

AppFollow Professional Services helped Hepsiburada improve its app store optimization (ASO) strategy. The team updated text metadata, created new graphics,... and worked closely with Hepsiburada's marketing teams. In the first year, Hepsiburada's App Store search visibility score rose by 113% and downloads increased by 21%. On Google Play, downloads grew by 15% year-over-year. In the second year, Hepsiburada reached the top position in search visibility in both the App Store and Google Play, with further increases of 19% and 16% respectively. The partnership focused on long-term, consistent growth.
Show More..

FeedbackExpress helped Family Affairs, an Amazon FBA business run by Devan Jordan, improve seller feedback. Devan found the setup easy... and praised the customer support. He sends 2,500 emails monthly for £24.99, saving time and effort. The dashboard and Amazon help templates make managing feedback simple. Devan saw an increase in both the quantity and quality of seller feedback.
Show More..

Review Dingo helped LifeCare Dental get 45 positive Google reviews in just 30 days. The dental practice used Review Dingo’s... reputation management software to send feedback requests by email and SMS. Their Google rating improved from 3.7 to 4.0 in the first month, and later reached 4.5 with 273 reviews. The SMS feature increased feedback by up to 90 percent. LifeCare Dental also reached #1 in Google search results for 'Perth dentist.'
Show More..

RepuGen helped Tennessee Oncology automate patient feedback collection. The practice achieved a 34% survey conversion rate, far above the 20%... industry benchmark. Patient sentiment stayed high at 97.7% positive, with negative feedback below 3%. Automated surveys and real-time sentiment analysis gave leaders clear insights. Tennessee Oncology now has a reliable, consistent feedback loop that drives patient engagement and trust.
Show More..

ECU Health used Press Ganey to boost patient acquisition. They combined digital strategy, employee engagement, and patient feedback. This led... to a 700% increase in review volume. All providers achieved 4.0+ star ratings. The approach built trust and improved patient experience.
Show More..

Birdeye helped Sutter Health automate patient outreach and manage reviews across 4,000+ locations. Sutter Health switched from a manual, outdated... ORM platform to Birdeye’s unified AI solution. The platform automated review responses and kept provider listings accurate on major sites. In just 4 months, Sutter Health saw a 120% increase in monthly reviews and improved their average star rating from 4.7 to 4.8. The team sent over 614,000 review requests and gained 1.3 million direction clicks.
Show More..

rater8 helped Cardiovascular Consultants Medical Group boost their monthly online reviews by 53 times, from 3 to 170 per month. The practice's overall... star rating improved from 4.53 to 4.91. They saw a 71% increase in Google listings views. rater8 automated review requests and centralized reputation management, saving staff time and improving online visibility. The group now dominates local and AI search results for cardiology care.
Show More..

Swell helped Smile Doctors boost monthly Google review volume by 222%. The platform enabled collection of over 36,000 NPS surveys... across 500+ locations. Leadership gained easy access to patient experience insights for better reporting and improvement. Swell's strong support and onboarding made the rollout smooth. Smile Doctors saw a 9% review to invitation conversion rate.
Show More..

Kinsa uses FeedCheck to manage and analyze customer reviews from Amazon, Google Play, and Apple AppStore. The marketing team displays... these reviews to build trust and boost engagement, with 68% of website visitors viewing the reviews page. The support team receives negative review alerts through FeedCheck, helping them respond quickly and fix bugs. Business development tracks average star ratings via FeedCheck's integration with Grow.com. Kinsa saves time and gains valuable analytics from this solution.
Show More..

Shure used PowerReviews to boost customer review collection and social proof. After a site redesign, Shure gathered over 700 reviews... and 1,200+ social images from customers. An email campaign saw a 40.5% open rate and 9.7% conversion rate for reviews. PowerReviews helped Shure display authentic, shoppable content that matches their brand. The solution enabled Shure to connect with their passionate community and gain valuable insights.
Show More..

Ariete uses Feefo to collect verified customer feedback and improve product development. Feefo’s Feedback Request Manager helps Ariete get more... responses and better data. The company uses Net Promoter Score (NPS) to track loyalty and guide business decisions. Verified reviews boost trust, increase conversions, and improve search visibility. Ariete saw a 2-point NPS increase and stronger customer relationships after using Feefo.
Show More..

Second Skin Audio uses RaveCapture to manage and improve customer reviews. They hold low-star reviews for review before publishing. The... team resolves issues directly with customers and then responds publicly. This builds trust and encourages reviewers to update their ratings. They offer refunds, replacements, or gift cards to unhappy customers. Their approach protects ratings and turns negative feedback into loyalty.
Show More..

Gominga helped Ecovacs Robotics use voice of the customer data for their Goat G1 robotic lawn mower launch. Ecovacs needed to... integrate customer feedback from online reviews into product development. Gominga made it easy to collect and analyze reviews from platforms like Amazon. This helped Ecovacs improve products, boost customer engagement, and increase sales. Ecovacs set a new standard for customer-centric product launches.
Show More..

Flamingo Estate used Okendo Referrals to improve their word-of-mouth marketing. They needed better tracking and less manual work for their... referral program. Okendo helped them capture referral data and see all results in one place. The team saw a 9x ROI and a 19% referral conversion rate. Okendo made it easy to measure and grow their referral channel without extra effort.
Show More..

Wiremo's Google Shopping Feed helped London Vermouth Company get their products and reviews listed on Google Shopping. The company used... Wiremo to synchronize products and reviews from their Squarespace site. After uploading 18 product reviews to Google Merchant, their product ranked first in Google Shopping search results for a key product. The reviews appeared in Google widgets, boosting trust and visibility. This led to more clicks and higher conversion rates for their online shop.
Show More..

Stamped helped wildwonder grow ROI from 5x to 30. 9x in just 3 months. The food and beverage brand automated...retention flows, saving manual effort and keeping their unique voice. Stamped's features like cross-sell banners and dynamic templates boosted engagement. Open rates hit up to 59.5%, beating the industry average. Revenue grew 6x after launching Stamped's solution.
Show More..

TargetBay helped Bean Coffee Company grow subscribers by 3. 06% in 90 days. The company used email and SMS marketing...on Shopify. Email deliverability reached 99.72%. They gained 887 new subscribers and 158 returning ones. Email drove over 98% of lifecycle revenue. SMS is growing as a new channel for engagement and conversions.
Show More..

ConnectWise Partner Program helped Massive IT speed up their go-to-market and boost cybersecurity expertise. The program provided ready-made marketing materials,... sales resources, and training. Massive IT launched new marketing campaigns and closed managed service agreements for cybersecurity and Microsoft services. The company saw faster time to market, stronger partner engagement, and expanded revenue growth. ConnectWise enabled Massive IT to build repeatable sales and marketing processes for lead generation.
Show More..

DynaPictures uses Hyperping to monitor its API uptime and build trust with developers. The company relies on Hyperping's public status... pages to show real-time service reliability. Hyperping helps DynaPictures quickly detect outages and avoid false alarms. The tool's simple UX and flexible monitoring options support their complex infrastructure. Fast customer support from Hyperping ensures smooth operations and transparency for DynaPictures' clients.
Show More..

Ada used Pastel to speed up website feedback and approvals. Before Pastel, the team relied on Slack and Google Docs... for design reviews, which slowed down the process. With Pastel, feedback is easier and faster, letting designers and developers move quickly. Multiple stakeholders, including marketing, content, and leadership, now give input in one place. This helped Ada iterate and launch website updates faster.
Show More..

LogMeIn Resolve helps Integrated Partner Solutions automate engineering processes. The company uses document management workflows to secure engineering data. LogMeIn... Resolve is vital for their business success. They eliminate data reentry and extra file copies. This creates a single source of truth for their clients.
Show More..

WebTitan protects Sandals Resorts International's network at three locations. The IT team blocks threats and inappropriate content for staff and... guests. The web filter keeps the network safe. Sandals can control what users access online. The solution helps maintain a secure environment for hospitality operations.
Show More..

St Austell Brewery used Reputation’s Rep Score to unify guest feedback across all locations. The platform helped them benchmark performance... and align teams with clear service standards. Managers used Rep Score to drive daily behaviors and improve customer experience. Regular support from a dedicated customer success manager made the system easy to use. St Austell Brewery now outperforms competitors and motivates teams with real-time feedback data.
Show More..

Customer Alliance helped Relais Castello di Casiglio automate guest feedback collection. The hotel saw a 4% increase in survey response... rate in one year. Satisfaction scores rose by 18% on TripAdvisor, 11% on HolidayCheck, 1% on Booking, and 0.6% on Google. Staff now respond to 100% of reviews from a single dashboard. The hotel reached the top spot on Booking.com and TripAdvisor for Erba hotels.
Show More..

Coast Hotels used Reviewpro to manage guest feedback across its hotel portfolio. Before Reviewpro, tracking reviews was slow and manual.... Reviewpro automated the process, letting teams focus on guest experience. The platform gathers reviews from over 140 sources in real time. Coast Hotels improved efficiency and strengthened its reputation with Reviewpro.
Show More..

Burger King uses SO Connect to boost guest engagement in over 50 locations in Spain. The solution provides free WIFI... and branded splash pages to share promotions and updates with customers. Burger King can contact guests after their visit with special offers. This approach drives an estimated €17,500 extra revenue per location each month. The partnership focuses on proximity marketing and better customer communication.
Show More..

Waffle House used Connectivity for online review and listing management. The solution helped manage their digital presence. This improved how... customers found and reviewed their locations. Waffle House streamlined their online reputation. The platform supported their brand visibility across digital channels.
Show More..

LocalClarity helped a large group of independent restaurants get one million more phone calls each year. The restaurants wanted to... boost delivery orders fast. LocalClarity set up workflows to improve Google map rankings and reply to all reviews. This made the restaurants show up higher in search and get more calls. The result was millions in extra revenue and stronger customer loyalty.
Show More..

VAPIANO Österreich runs 13 Italian fast-casual restaurants. They wanted to manage guest feedback from multiple channels, especially during COVID-19 when... delivery and take-away became more important. re:spondelligent provided a custom solution to collect, analyze, and respond to all online reviews, including those from their own webshop. The integration allowed VAPIANO to answer reviews directly and track guest feedback efficiently. This helped them save time and gain better insights into guest satisfaction.
Show More..

Ziebart used ReviewTrackers to manage online reviews across 400 franchise locations. They automated review requests by integrating ReviewTrackers’ API with... their POS system. This led to a 380% increase in review volume and improved their Reputation Score from 3.6 to 4.49 stars. Ziebart’s team now responds faster to customer feedback and gains actionable insights. The solution helped boost brand reputation and customer satisfaction.
Show More..

Suzuki used xSellco to improve customer support. The team reduced average customer response times by 84%. xSellco helped save time... for Suzuki's support staff. The solution made it easier to manage customer queries. Suzuki saw faster replies and better efficiency. The company values the time savings from xSellco.
Show More..

Paul Campanella’s Auto & Tire Center used Broadly to boost their online reviews. The family-owned auto repair shop in Delaware... has served customers for 36 years. They offer services like oil changes, brakes, and alignments. In just six months, they doubled their online reviews. Broadly helped them grow their reputation and attract more customers.
Show More..