Yonyx Overview
This is a summary of the comprehensive capabilities and benefits of Yonyx based on over 359 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
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Yonyx supports business activities such as:
- Helpdesk Management
- Knowledge Management
- Customer Feedback Management
- Sending & Publishing Communications
- Playbook Creation
Yonyx can help you with many business goals, such as Acquire Customers, Enhance Customer Relationships, Improve Consistency, Increase Sales & Revenue, Improve Internal Communications, etc. It can help manage these activities if you use Phone Calls User Generated Content Blogs etc. for these needs. As a solution, Yonyx's capabilities include Ticketing.
Yonyx Real Estate Vertical is its biggest customer base.
Reviews
"...Yonyx is a fantastic tool for any helpdesk...." Peer review by Anonymous Reviewer
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Yonyx solved their business needs. Cuspera uses 359 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities peers achieved using Yonyx.
Use Cases
Peers recommend Helpdesk Management , Knowledge Management , Customer Feedback Management , as the business use cases that they have been most satisfied while using Yonyx.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Helpdesk Management with Phone Calls |
4.63/5 ★ |
"...Yonyx is a fantastic tool for any helpdesk...." Peer review by Anonymous Reviewer |
| Knowledge Management with User Generated Content and Blogs |
4.64/5 ★ |
"...We use Yoynx for our company Knowledge base site...." Peer review by Srinivas Pai, Senior Software Engineer - Customer Success, Informatica |
| creating knowledge base |
4.34/5 ★ |
"...We use this for our customer facing Knowledge needs creating Yonnices for targetted use cases for Upgrade planners, New feature and release enablements and troubleshooting complex issues, where traditional kKB articles do not add value...." Peer review by Verified Reviewer, Computer Software, 1001-5000 employees, Computer Software |
| Customer Feedback Management with Phone Calls, User Generated Content, Blogs and Video |
4.53/5 ★ |
"...Yonyx provided our team a great managing tool for data collected through customer feedback and calls. ...." Peer review by Verified Reviewer, Oil & Energy |
| measuring customer satisfaction |
4.50/5 ★ |
"...Your level 1 customer support consists of largely repetitive issues, but despite constant training & investment in developing thousands of knowledgebase articles, you find it hard to deliver consistent service with high CSAT rating within your budget!..." Peer review |
| PEER EXPERIENCES | |
|---|---|
| Helpdesk Management with Phone Calls |
4.63/5 ★ |
"...Yonyx is a fantastic tool for any helpdesk...." Peer review by Anonymous Reviewer |
|
| Knowledge Management with User Generated Content and Blogs |
4.64/5 ★ |
"...We use Yoynx for our company Knowledge base site...." Peer review by Srinivas Pai, Senior Software Engineer - Customer Success, Informatica |
|
| creating knowledge base |
4.64/5 ★ |
| Customer Feedback Management with Phone Calls, User Generated Content, Blogs and Video |
4.53/5 ★ |
"...Yonyx provided our team a great managing tool for data collected through customer feedback and calls. ...." Peer review by Verified Reviewer, Oil & Energy |
|
| measuring customer satisfaction |
4.53/5 ★ |
13+ more Business Use Cases
Our AI advisor, Wyz, harnessed 359 insights from peers and experts to help you assess how these Yonyx use cases fit your business needs.
Popular Business Setting
for Yonyx
Top Industries
- Real Estate
- Consumer Goods
- Computer Software
Popular in
- Large Enterprise
- Enterprise
- Mid Market
Peers used Yonyx to Acquire customers and Enhance customer relationships
Yonyx Alternatives
Peer and Expert Opinion on Features
for Yonyx
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Ticketing | Read Reviews (7) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Ticketing | Read Reviews (7) |
IT and Other Capabilities
for Yonyx
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (8) |
| Data Import | Read Reviews (20) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (8) |
| Data Import | Read Reviews (20) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (143) |
| Phone Support | Read Reviews (11) |
| Chat Support | Read Reviews (4) |
| Email Support | Read Reviews (3) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (143) |
| Phone Support | Read Reviews (11) |
| Chat Support | Read Reviews (4) |
| Email Support | Read Reviews (3) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (14) |
| Custom Reports | Read Reviews (30) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (14) |
| Custom Reports | Read Reviews (30) |
Software Failure Risk Guidance
?for Yonyx
Overall Risk Meter
Top Failure Risks for Yonyx
Vendor Profile Details
Company Name
Yonyx
Company Website
https://corp.yonyx.com/HQ Location
640 W California Ave, Sunnyvale, California 94086, US
Employees
01-10
Social
Financials
PRIVATE
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