UseResponse Overview
UseResponse is a cloud-based customer support solution that provides users with customer service tools and a social customer relationship management(CRM) solution. It helps to enhance customer relationships and build brand awareness.
UseResponse combines tools for collecting feedback from customers, managing tickets, creating help articles and FAQs, and engaging with customers through different channels in a simple solution. It enables users to perform better, deliver fast and effective customer service.
Some of its features include customer feedback to manage ideas and organize the community, helpdesk to support customers, knowledge base to build online docs and manuals, and live chat messengers for customer support.
Cuspera Reviews
9 buyers and buying teams have used Cuspera to assess how well UseResponse solved their Help Desk needs. Cuspera uses 440 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using UseResponse.
Use Cases
Peers recommend Helpdesk Management , Knowledge Management , Customer Feedback Management , as the business use cases that they have been most satisfied while using UseResponse.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Helpdesk Management with Chat |
4.96/5 ★ |
"...UseResponse provides with opportunities to build a help center, customer feedback platform or knowledge base for self-service support...." How important is customer service for boosting sales? |
| Knowledge Management with Chat and Mobile |
4.89/5 ★ |
"...Multi lingual knowledge bases Unified Agents interface for all platforms Fast customer support and problem-solving Several Feedback sources: community portal, embedded widget...." Peer review by Loveday A, Project Support Officer/APM, Marketing and Advertising |
| Customer Feedback Management |
4.95/5 ★ |
"...More than 10 customer support channels at your disposal Provide support with automated system of notifications & assignments Better customer service with SLA, business hours and Satisfaction Rating Used by SMB & Enterprise business to support customers and get feedback Plan Better with Build-in Boards...." Customer Support Software |
| measuring net promoter score |
3.42/5 ★ |
|
| measuring customer satisfaction |
3.42/5 ★ |
| PEER EXPERIENCES | |
|---|---|
| Helpdesk Management with Chat |
4.96/5 ★ |
"...UseResponse provides with opportunities to build a help center, customer feedback platform or knowledge base for self-service support...." How important is customer service for boosting sales? |
|
| Knowledge Management with Chat and Mobile |
4.89/5 ★ |
"...Multi lingual knowledge bases Unified Agents interface for all platforms Fast customer support and problem-solving Several Feedback sources: community portal, embedded widget...." Peer review by Loveday A, Project Support Officer/APM, Marketing and Advertising |
|
| Customer Feedback Management |
4.95/5 ★ |
"...More than 10 customer support channels at your disposal Provide support with automated system of notifications & assignments Better customer service with SLA, business hours and Satisfaction Rating Used by SMB & Enterprise business to support customers and get feedback Plan Better with Build-in Boards...." Customer Support Software |
|
| measuring net promoter score |
4.95/5 ★ |
| measuring customer satisfaction |
4.95/5 ★ |
13+ more Business Use Cases
Our AI advisor, Wyz, harnessed 440 insights from peers and experts to help you assess how these UseResponse use cases fit your Help Desk needs.
Popular Business Setting
for UseResponse
Top Industries
- Information Technology and Services
- Computer Software
- Marketing and Advertising
Popular in
- Small Business
- Large Enterprise
- Mid Market
Peers used UseResponse to Enhance customer relationships and Acquire customers
Peer and Expert Opinion on Features
for UseResponse
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Ticketing | Read Reviews (42) |
| Widgets | Read Reviews (11) |
| Personalization | Read Reviews (5) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Ticketing | Read Reviews (42) |
| Widgets | Read Reviews (11) |
| Personalization | Read Reviews (5) |
IT and Other Capabilities
for UseResponse
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (15) |
| Data Export | Read Reviews (7) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (15) |
| Data Export | Read Reviews (7) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (34) |
| 24/7 Support | Read Reviews (134) |
| Email Support | Read Reviews (16) |
| Phone Support | Read Reviews (14) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (34) |
| 24/7 Support | Read Reviews (134) |
| Email Support | Read Reviews (16) |
| Phone Support | Read Reviews (14) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (36) |
| Analytics | Read Reviews (5) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (36) |
| Analytics | Read Reviews (5) |
Software Failure Risk Guidance
?for UseResponse
Overall Risk Meter
Top Failure Risks for UseResponse
Vendor Profile Details
HQ Location
39 E. Broadway APT. B1 Long Beach, NY, 11561
Employees
1-10
Social
Financials
Private
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