UseResponse Overview
UseResponse is a cloud-based customer support solution that provides users with customer service tools and a social customer relationship management(CRM) solution. It helps to enhance customer relationships and build brand awareness.
UseResponse combines tools for collecting feedback from customers, managing tickets, creating help articles and FAQs, and engaging with customers through different channels in a simple solution. It enables users to perform better, deliver fast and effective customer service.
Some of its features include customer feedback to manage ideas and organize the community, helpdesk to support customers, knowledge base to build online docs and manuals, and live chat messengers for customer support.
Cuspera Reviews
9 buyers and buying teams have used Cuspera to assess how well UseResponse solved their Help Desk needs. Cuspera uses 448 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using UseResponse.
Use Cases
Peers recommend Helpdesk Management , Knowledge Management , Customer Feedback Management , as the business use cases that they have been most satisfied while using UseResponse.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Helpdesk Management with Chat |
4.96/5 ★ |
"...The integrated helpdesk experience with a highly intuitive user interface...." Peer review by Internal Consultant |
| Knowledge Management with Chat and Mobile |
4.89/5 ★ |
"...We did` nt need some standard blocks, so we simply removed them from the program, the convenience of withdrawal of a report on agents saved the time for their evaluation,ofcourse the knowledge base could be better (regarding registration), but overall satisfied, we want to note also the speed of the employees, we have received a very quick response to our request for setting up tickets...." Peer review by Ahlan Onha |
| Customer Feedback Management |
4.95/5 ★ |
"...We have only been getting positive feedback from our customers about the documentation and live chat features...." Peer review by Remco van der Vegt |
| measuring net promoter score |
3.42/5 ★ |
"UseResponse has been the selected product for our self service support. They have delivered with great quality and with agility. Their price is very competitive compared to other knowledge management software vendors, especially when it comes to self hosted php solutions." https://www.useresponse.com/knowledge-base-management-software |
| measuring customer satisfaction |
3.42/5 ★ |
"UseResponse is great to work with. Support is provided quickly and efficiently. Their live chat software is so flexible that nearly anything you want to do can be done with automation. They also prove timely and important improvements for our php installed instance." https://www.useresponse.com/live-chat-messengers-software |
| PEER EXPERIENCES | |
|---|---|
| Helpdesk Management with Chat |
4.96/5 ★ |
"...The integrated helpdesk experience with a highly intuitive user interface...." Peer review by Internal Consultant |
|
| Knowledge Management with Chat and Mobile |
4.89/5 ★ |
"...We did` nt need some standard blocks, so we simply removed them from the program, the convenience of withdrawal of a report on agents saved the time for their evaluation,ofcourse the knowledge base could be better (regarding registration), but overall satisfied, we want to note also the speed of the employees, we have received a very quick response to our request for setting up tickets...." Peer review by Ahlan Onha |
|
| Customer Feedback Management |
4.95/5 ★ |
"...We have only been getting positive feedback from our customers about the documentation and live chat features...." Peer review by Remco van der Vegt |
|
| measuring net promoter score |
4.95/5 ★ |
| measuring customer satisfaction |
4.95/5 ★ |
13+ more Business Use Cases
Our AI advisor, Wyz, harnessed 448 insights from peers and experts to help you assess how these UseResponse use cases fit your Help Desk needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
This idea management software helps us very well for number of our products. Subscriptions for the topics are cool and generally flexible to collect feedback. Extremely quick and helpful support. Testimonial By Dmitry Martinkevich |
|
UseResponse is great to work with. Support is provided quickly and efficiently. Their live chat software is so flexible that nearly anything you want to do can be done with automation. They also prove timely and important improvements for our php installed instance. Testimonial By Matt Wilson |
|
We have been looking for a help desk solution, but wanted the application to be on premise basis. Useresponse was then the brilliant solution! Good design, scalable, perfect! Many Thanks! Testimonial By Jens Havelberg |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Dmitry Martinkevich Founder BearDev |
This idea management software helps us very well for number of our products. Subscriptions for the topics are cool and generally flexible to collect feedback. Extremely quick and helpful support. Testimonial By Dmitry Martinkevich |
|
Matt Wilson Integration Architect YellowFin BI |
UseResponse is great to work with. Support is provided quickly and efficiently. Their live chat software is so flexible that nearly anything you want to do can be done with automation. They also prove timely and important improvements for our php installed instance. Testimonial By Matt Wilson |
|
Jens Havelberg Teamleader Development and IT VFM-Gruppe |
We have been looking for a help desk solution, but wanted the application to be on premise basis. Useresponse was then the brilliant solution! Good design, scalable, perfect! Many Thanks! Testimonial By Jens Havelberg |
Popular Business Setting
for UseResponse
Top Industries
- Information Technology and Services
- Consumer Goods
- Computer Software
Popular in
- Small Business
- Mid Market
- Large Enterprise
Peers used UseResponse to Enhance customer relationships and Acquire customers
Peer and Expert Opinion on Features
for UseResponse
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Ticketing | Read Reviews (42) |
| Widgets | Read Reviews (11) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Ticketing | Read Reviews (42) |
| Widgets | Read Reviews (11) |
IT and Other Capabilities
for UseResponse
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (15) |
| Data Export | Read Reviews (7) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (15) |
| Data Export | Read Reviews (7) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (34) |
| 24/7 Support | Read Reviews (137) |
| Email Support | Read Reviews (16) |
| Phone Support | Read Reviews (14) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (34) |
| 24/7 Support | Read Reviews (137) |
| Email Support | Read Reviews (16) |
| Phone Support | Read Reviews (14) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (37) |
| Analytics | Read Reviews (5) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (37) |
| Analytics | Read Reviews (5) |
Software Failure Risk Guidance
?for UseResponse
Overall Risk Meter
Top Failure Risks for UseResponse
Vendor Profile Details
HQ Location
39 E. Broadway APT. B1 Long Beach, NY, 11561
Employees
1-10
Social
Financials
Private
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