UseResponse Overview
Useresponse organizes customer support software around a help center, integrating all channels into one service solution. Customer service becomes streamlined and efficient.
Use Cases
Customers recommend Helpdesk Management, Knowledge Management, Customer Feedback Management, as the business use cases that they have been most satisfied with while using UseResponse.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using UseResponse.
UseResponse Use-Cases and Business Priorities: Customer Satisfaction Data
UseResponse works with different mediums / channels such as Chat. Mobile. and Mobile App.
UseResponse's features include Ticketing, and Widgets. and UseResponse support capabilities include Chat Support, 24/7 Support, Email Support, etc. also UseResponse analytics capabilities include Custom Reports, and Analytics.
Reviews
"This idea management software helps us very well for number of our products. Subscriptions for the topics are cool and generally flexible to collect feedback. Extremely quick and helpful support." - Dmitry Martinkevich
Peer review evidence (same sources as the product rating summary)
"...UseResponse offers a trial period that lasts a fortnight and offers you three modules to choose from HelpDesk, Feedback, and Knowledge Base. ..." 5 Best Free Intercom Alternatives For Your Business
"...Multi lingual knowledge bases Unified Agents interface for all platforms Fast customer support and problem-solving Several Feedback sources: community portal, embedded widget...." Peer review by Loveday A, Project Support Officer/APM, Marketing and Advertising
"...All-in-One Customer Support Software Support S. Implement multi-channel customer support software with powerful tools to reduce support time and improve customer experience Customer feedback communities to track, organize and manage feedback, build product development roadmaps...." Customer Service Software
UseResponse, belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for UseResponse
Top Industries
- Information Technology and Services
- Consumer Goods
- Computer Software
Popular in
- Small Business
- Mid Market
- Large Enterprise
UseResponse is popular in Information Technology And Services, Consumer Goods, and Computer Software and is widely used by Small Business, Mid Market, and Large Enterprise.
UseResponse Customer wins, Customer success stories, Case studies
What Are the key features of UseResponse for Helpdesk Management?
What Are the key features of UseResponse for Knowledge Management?
What Are the key features of UseResponse for Customer Feedback Management?
What benefits does UseResponse offer for Community Building?
How does UseResponse address your Sending & Publishing Communications Challenges?
9 buyers and buying teams have used Cuspera to assess how well UseResponse solved their Help Desk needs. Cuspera uses 448 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
This idea management software helps us very well for number of our products. Subscriptions for the topics are cool and generally flexible to collect feedback. Extremely quick and helpful support. Testimonial By Dmitry Martinkevich |
|
We have been looking for a help desk solution, but wanted the application to be on premise basis. Useresponse was then the brilliant solution! Good design, scalable, perfect! Many Thanks! Testimonial By Jens Havelberg |
|
UseResponse has been the selected product for our self service support. They have delivered with great quality and with agility. Their price is very competitive compared to other knowledge management software vendors, especially when it comes to self hosted php solutions. Testimonial By Geo Lubaton |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Dmitry Martinkevich Founder BearDev |
This idea management software helps us very well for number of our products. Subscriptions for the topics are cool and generally flexible to collect feedback. Extremely quick and helpful support. Testimonial By Dmitry Martinkevich |
|
Jens Havelberg Teamleader Development and IT VFM-Gruppe |
We have been looking for a help desk solution, but wanted the application to be on premise basis. Useresponse was then the brilliant solution! Good design, scalable, perfect! Many Thanks! Testimonial By Jens Havelberg |
|
Geo Lubaton Business Intelligence Operations Manager P&G |
UseResponse has been the selected product for our self service support. They have delivered with great quality and with agility. Their price is very competitive compared to other knowledge management software vendors, especially when it comes to self hosted php solutions. Testimonial By Geo Lubaton |
How to Manage Teams & Users in UseResponse
Peers used UseResponse for helpdesk management and knowledge management
UseResponse Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (37) |
| Analytics | Read Reviews (5) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (37) |
| Analytics | Read Reviews (5) |
Software Failure Risk Guidance
?for UseResponse
Overall Risk Meter
Top Failure Risks for UseResponse
UserEcho LLC News
UseResponse Progress and Success in 7.x Releases | Help Center - UseResponse
UseResponse has announced updates in its 7.x software releases, featuring smart request assignments, real-time report updates, and Instagram Direct integration. Enhancements include improved macros, .csv import options, DeepL integration for translations, and multi-select custom fields. These updates aim to streamline customer support operations and enhance user experience.
UserEcho LLC Profile
HQ Location
39 E. Broadway APT. B1 Long Beach, NY, 11561
Employees
1-10
Social
Financials
PRIVATE
