UseResponse Overview

UseResponse is a cloud-based customer support solution that provides users with customer service tools and a social customer relationship management(CRM) solution. It helps to enhance customer relationships and build brand awareness.

UseResponse combines tools for collecting feedback from customers, managing tickets, creating help articles and FAQs, and engaging with customers through different channels in a simple solution. It enables users to perform better, deliver fast and effective customer service.

Some of its features include customer feedback to manage ideas and organize the community, helpdesk to support customers, knowledge base to build online docs and manuals, and live chat messengers for customer support.

Cuspera Reviews

9 buyers and buying teams have used Cuspera to assess how well UseResponse solved their Help Desk needs. Cuspera uses 448 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using UseResponse.

Other priorities:

  • Build Brand Awareness
See all business priorities See less business priorities

Use Cases

Peers recommend Helpdesk Management , Knowledge Management , Customer Feedback Management , as the business use cases that they have been most satisfied while using UseResponse.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Helpdesk Management with Chat

4.96/5

Read Reviews (75)

"...I will highly recommend anyone whose Business is looking for a seamless Combination of Help Desk + Multilingual Knowledge Base Features and API integration and Mobile ready (IOS and Android integration)...."
Knowledge Management with Chat and Mobile

4.89/5

Read Reviews (33)

"...Their price is very competitive compared to other knowledge management software vendors, especially when it comes to self hosted php solutions...."
Customer Feedback Management

4.95/5

Read Reviews (32)

"...We have only been getting positive feedback from our customers about the documentation and live chat features...."
measuring net promoter score

3.42/5

Read Reviews (1)

"This idea management software helps us very well for number of our products. Subscriptions for the topics are cool and generally flexible to collect feedback. Extremely quick and helpful support."
measuring customer satisfaction

3.42/5

Read Reviews (1)

"We have been looking for a help desk solution, but wanted the application to be on premise basis. Useresponse was then the brilliant solution! Good design, scalable, perfect! Many Thanks!"
PEER EXPERIENCES
Helpdesk Management with Chat

4.96/5

Read Reviews (75)

"...I will highly recommend anyone whose Business is looking for a seamless Combination of Help Desk + Multilingual Knowledge Base Features and API integration and Mobile ready (IOS and Android integration)...." Peer review by Loveday Anyim, Information Technology and Services
Knowledge Management with Chat and Mobile

4.89/5

Read Reviews (33)

"...Their price is very competitive compared to other knowledge management software vendors, especially when it comes to self hosted php solutions...." Testimonial by Geo Lubaton, Business Intelligence Operations Manager, P&G
Customer Feedback Management

4.95/5

Read Reviews (32)

"...We have only been getting positive feedback from our customers about the documentation and live chat features...." Peer review by Remco van der Vegt
measuring net promoter score

4.95/5

Read Reviews (1)

measuring customer satisfaction

4.95/5

Read Reviews (1)

13+ more Business Use Cases

Our AI advisor, Wyz, harnessed 448 insights from peers and experts to help you assess how these UseResponse use cases fit your Help Desk needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Jens Havelberg

Teamleader Development and IT

VFM-Gruppe

We have been looking for a help desk solution, but wanted the application to be on premise basis. Useresponse was then the brilliant solution! Good design, scalable, perfect! Many Thanks! Testimonial By Jens Havelberg

Geo Lubaton

Business Intelligence Operations Manager

P&G

UseResponse has been the selected product for our self service support. They have delivered with great quality and with agility. Their price is very competitive compared to other knowledge management software vendors, especially when it comes to self hosted php solutions. Testimonial By Geo Lubaton

Dmitry Martinkevich

Founder

BearDev

This idea management software helps us very well for number of our products. Subscriptions for the topics are cool and generally flexible to collect feedback. Extremely quick and helpful support. Testimonial By Dmitry Martinkevich
CUSTOMERS TESTIMONIALS

Jens Havelberg

Teamleader Development and IT

VFM-Gruppe

We have been looking for a help desk solution, but wanted the application to be on premise basis. Useresponse was then the brilliant solution! Good design, scalable, perfect! Many Thanks! Testimonial By Jens Havelberg

Geo Lubaton

Business Intelligence Operations Manager

P&G

UseResponse has been the selected product for our self service support. They have delivered with great quality and with agility. Their price is very competitive compared to other knowledge management software vendors, especially when it comes to self hosted php solutions. Testimonial By Geo Lubaton

Dmitry Martinkevich

Founder

BearDev

This idea management software helps us very well for number of our products. Subscriptions for the topics are cool and generally flexible to collect feedback. Extremely quick and helpful support. Testimonial By Dmitry Martinkevich

Popular Business Setting

for UseResponse

Top Industries

  • Information Technology and Services
  • Consumer Goods
  • Computer Software

Popular in

  • Small Business
  • Mid Market
  • Large Enterprise

Peers used UseResponse to Enhance customer relationships and Acquire customers

Peer and Expert Opinion on Features

for UseResponse

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Ticketing

4.85/5

Read Reviews (42)
Widgets

3.66/5

Read Reviews (11)
FEATURES RATINGS AND REVIEWS
Ticketing

4.85/5

Read Reviews (42)
Widgets

3.66/5

Read Reviews (11)

IT and Other Capabilities

for UseResponse

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.62/5

Read Reviews (15)
Data Export

4.62/5

Read Reviews (7)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.62/5

Read Reviews (15)
Data Export

4.62/5

Read Reviews (7)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

4.90/5

Read Reviews (34)
24/7 Support

4.82/5

Read Reviews (137)
Email Support

4.75/5

Read Reviews (16)
Phone Support

4.70/5

Read Reviews (14)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

4.90/5

Read Reviews (34)
24/7 Support

4.82/5

Read Reviews (137)
Email Support

4.75/5

Read Reviews (16)
Phone Support

4.70/5

Read Reviews (14)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Custom Reports

4.68/5

Read Reviews (37)
Analytics

4.46/5

Read Reviews (5)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Custom Reports

4.68/5

Read Reviews (37)
Analytics

4.46/5

Read Reviews (5)

Software Failure Risk Guidance

?

for UseResponse

Overall Risk Meter

Low Medium High

Top Failure Risks for UseResponse

Vendor Profile Details

Company Name

UseResponse

Year Founded

2015

HQ Location

39 E. Broadway APT. B1 Long Beach, NY, 11561

Employees

1-10

Social

Financials

Private