About UseResponse
UseResponse is a cloud-based customer support solution that provides users with customer service tools and a social customer relationship management(CRM) solution. It helps to enhance customer relationships and build brand awareness.
UseResponse combines tools for collecting feedback from customers, managing tickets, creating help articles and FAQs, and engaging with customers through different channels in a simple solution. It enables users to perform better, deliver fast and effective customer service.
Some of its features include customer feedback to manage ideas and organize the community, helpdesk to support customers, knowledge base to build online docs and manuals, and live chat messengers for customer support.
Cuspera Reviews
Cuspera curates public sources on the Internet such as peer reviews, customer case studies and testimonials and expert blogs along with software vendor provided installation data to help you assess how well UseResponse solves your Help Desk needs.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using UseResponse.
Use Cases
Peers recommend Helpdesk Management , Knowledge Management , Customer Feedback Management , as the business use cases that they have been most satisfied while using UseResponse.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Helpdesk Management with Chat |
4.96/5 ★ |
"...It features a help desk ticketing solution, feedback system, knowledge base solution and live chat with messengers...." Peer review |
| Knowledge Management with Chat and Mobile |
4.89/5 ★ |
"...Unique feedback system Social Integration Content analysing Multi lingual knowledge bases Unified Agents interface for all platforms..." Peer review by Loveday A., Project Manager, Information Technology and Services |
| Customer Feedback Management |
4.95/5 ★ |
"...We have only been getting positive feedback from our customers about the documentation and live chat features...." Peer review by Remco van der Vegt |
| measuring net promoter score |
3.42/5 ★ |
|
| measuring customer satisfaction |
3.42/5 ★ |
| PEER EXPERIENCES | |
|---|---|
| Helpdesk Management with Chat |
4.96/5 ★ |
"...It features a help desk ticketing solution, feedback system, knowledge base solution and live chat with messengers...." Peer review |
|
| Knowledge Management with Chat and Mobile |
4.89/5 ★ |
"...Unique feedback system Social Integration Content analysing Multi lingual knowledge bases Unified Agents interface for all platforms..." Peer review by Loveday A., Project Manager, Information Technology and Services |
|
| Customer Feedback Management |
4.95/5 ★ |
"...We have only been getting positive feedback from our customers about the documentation and live chat features...." Peer review by Remco van der Vegt |
|
| measuring net promoter score |
4.95/5 ★ |
| measuring customer satisfaction |
4.95/5 ★ |
14+ more Business Use Cases
Our AI advisor, Wyz, harnessed 440 insights from peers and experts to help you assess how these UseResponse use cases fit your Help Desk needs.
Popular Business Setting
for UseResponse
Top Industries
- Information Technology and Services
- Computer Software
- Marketing and Advertising
Popular in
- Small Business
- Large Enterprise
- Mid Market
Peers used UseResponse to Enhance customer relationships and Acquire customers
Peer and Expert Opinion on Features
for UseResponse
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Ticketing | Read Reviews (42) |
| Widgets | Read Reviews (11) |
| Personalization | Read Reviews (5) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Ticketing | Read Reviews (42) |
| Widgets | Read Reviews (11) |
| Personalization | Read Reviews (5) |
IT and Other Capabilities
for UseResponse
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (15) |
| Data Export | Read Reviews (7) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (15) |
| Data Export | Read Reviews (7) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (34) |
| 24/7 Support | Read Reviews (134) |
| Email Support | Read Reviews (16) |
| Phone Support | Read Reviews (14) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (34) |
| 24/7 Support | Read Reviews (134) |
| Email Support | Read Reviews (16) |
| Phone Support | Read Reviews (14) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (36) |
| Analytics | Read Reviews (5) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (36) |
| Analytics | Read Reviews (5) |
Failure Risk Guidance Security Report
?for UseResponse
Overall Risk Meter
Top Failure Risks for UseResponse
Vendor Profile Details
HQ Location
39 E. Broadway APT. B1 Long Beach, NY, 11561
Employees
1-10
Social
Financials
Private
