UseResponse Overview

UseResponse is a cloud-based customer support solution that provides users with customer service tools and a social customer relationship management(CRM) solution. It helps to enhance customer relationships and build brand awareness.

UseResponse combines tools for collecting feedback from customers, managing tickets, creating help articles and FAQs, and engaging with customers through different channels in a simple solution. It enables users to perform better, deliver fast and effective customer service.

Some of its features include customer feedback to manage ideas and organize the community, helpdesk to support customers, knowledge base to build online docs and manuals, and live chat messengers for customer support.

Cuspera Reviews

9 buyers and buying teams have used Cuspera to assess how well UseResponse solved their Help Desk needs. Cuspera uses 440 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using UseResponse.

Other priorities:

  • Build Brand Awareness
See all business priorities See less business priorities

Use Cases

Peers recommend Helpdesk Management , Knowledge Management , Customer Feedback Management , as the business use cases that they have been most satisfied while using UseResponse.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Helpdesk Management with Chat

4.96/5

Read Reviews (77)

"...UseResponse provides with opportunities to build a help center, customer feedback platform or knowledge base for self-service support...." How important is customer service for boosting sales?
Knowledge Management with Chat and Mobile

4.89/5

Read Reviews (36)

"...Multi lingual knowledge bases Unified Agents interface for all platforms Fast customer support and problem-solving Several Feedback sources: community portal, embedded widget...." Peer review by Loveday A, Project Support Officer/APM, Marketing and Advertising
Customer Feedback Management

4.95/5

Read Reviews (32)

"...More than 10 customer support channels at your disposal Provide support with automated system of notifications & assignments Better customer service with SLA, business hours and Satisfaction Rating Used by SMB & Enterprise business to support customers and get feedback Plan Better with Build-in Boards...." Customer Support Software
measuring net promoter score

3.42/5

Read Reviews (1)

measuring customer satisfaction

3.42/5

Read Reviews (1)

PEER EXPERIENCES
Helpdesk Management with Chat

4.96/5

Read Reviews (77)

"...UseResponse provides with opportunities to build a help center, customer feedback platform or knowledge base for self-service support...." How important is customer service for boosting sales?
Knowledge Management with Chat and Mobile

4.89/5

Read Reviews (36)

"...Multi lingual knowledge bases Unified Agents interface for all platforms Fast customer support and problem-solving Several Feedback sources: community portal, embedded widget...." Peer review by Loveday A, Project Support Officer/APM, Marketing and Advertising
Customer Feedback Management

4.95/5

Read Reviews (32)

"...More than 10 customer support channels at your disposal Provide support with automated system of notifications & assignments Better customer service with SLA, business hours and Satisfaction Rating Used by SMB & Enterprise business to support customers and get feedback Plan Better with Build-in Boards...." Customer Support Software
measuring net promoter score

4.95/5

Read Reviews (1)

measuring customer satisfaction

4.95/5

Read Reviews (1)

13+ more Business Use Cases

Our AI advisor, Wyz, harnessed 440 insights from peers and experts to help you assess how these UseResponse use cases fit your Help Desk needs.

Popular Business Setting

for UseResponse

Top Industries

  • Information Technology and Services
  • Computer Software
  • Marketing and Advertising

Popular in

  • Small Business
  • Large Enterprise
  • Mid Market

Peers used UseResponse to Enhance customer relationships and Acquire customers

Peer and Expert Opinion on Features

for UseResponse

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Ticketing

4.85/5

Read Reviews (42)
Widgets

3.66/5

Read Reviews (11)
Personalization

3.74/5

Read Reviews (5)
FEATURES RATINGS AND REVIEWS
Ticketing

4.85/5

Read Reviews (42)
Widgets

3.66/5

Read Reviews (11)
Personalization

3.74/5

Read Reviews (5)

IT and Other Capabilities

for UseResponse

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.65/5

Read Reviews (15)
Data Export

4.62/5

Read Reviews (7)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.65/5

Read Reviews (15)
Data Export

4.62/5

Read Reviews (7)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

4.91/5

Read Reviews (34)
24/7 Support

4.82/5

Read Reviews (134)
Email Support

4.76/5

Read Reviews (16)
Phone Support

4.72/5

Read Reviews (14)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

4.91/5

Read Reviews (34)
24/7 Support

4.82/5

Read Reviews (134)
Email Support

4.76/5

Read Reviews (16)
Phone Support

4.72/5

Read Reviews (14)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Custom Reports

4.68/5

Read Reviews (36)
Analytics

4.46/5

Read Reviews (5)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Custom Reports

4.68/5

Read Reviews (36)
Analytics

4.46/5

Read Reviews (5)

Software Failure Risk Guidance

?

for UseResponse

Overall Risk Meter

Low Medium High

Top Failure Risks for UseResponse

Vendor Profile Details

Company Name

UseResponse

Year Founded

2015

HQ Location

39 E. Broadway APT. B1 Long Beach, NY, 11561

Employees

1-10

Social

Financials

Private