UseResponse Overview
This is a summary of the comprehensive capabilities and benefits of UseResponse based on over 448 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
UseResponse, belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if UseResponse is right for your needs? Our Cuspera AI engine can evaluate how UseResponse fits your specific business needs, industry, and context. Get your personalized assessment report today.
UseResponse supports business activities such as:
- Helpdesk Management
- Knowledge Management
- Customer Feedback Management
- Community Building
- Sending & Publishing Communications
UseResponse can help you with many business goals, such as Enhance Customer Relationships, Acquire Customers, and Build Brand Awareness. It can help manage these activities if you use Chat Mobile and Mobile App for these needs. As a solution, UseResponse's capabilities include Ticketing, and Widgets.
UseResponse was founded in 2015. Information Technology and Services Vertical is its biggest customer base.
Reviews
"UseResponse is great to work with. Support is provided quickly and efficiently. Their live chat software is so flexible that nearly anything you want to do can be done with automation. They also prove timely and important improvements for our php in...stalled instance. " - Matt Wilson
Cuspera Reviews
9 buyers and buying teams have used Cuspera to assess how well UseResponse solved their Help Desk needs. Cuspera uses 448 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using UseResponse.
Use Cases
Peers recommend Helpdesk Management , Knowledge Management , Customer Feedback Management , as the business use cases that they have been most satisfied while using UseResponse.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Helpdesk Management with Chat |
4.96/5 ★ |
"...UseResponse has a help desk that allows you to take care of your tickets and gives your customers a place to do the same...." Peer review by User |
| Knowledge Management with Chat and Mobile |
4.89/5 ★ |
"...Multi lingual knowledge bases Unified Agents interface for all platforms Fast customer support and problem-solving Several Feedback sources: community portal, embedded widget...." Peer review by Loveday A, Project Support Officer/APM, Marketing and Advertising |
| Customer Feedback Management |
4.95/5 ★ |
"...The System interface is highly customisable to Our needs, and it's easier for Our Team to use Its Self-Service Community integration to Gather ideas, Topic Voting, aggregate Problems, Questions, provide support with this great customer feedback software, help desk ticketing system packed in one simple solution...." Peer review by Loveday Anyim, Information Technology and Services |
| measuring net promoter score |
3.42/5 ★ |
"We have been looking for a help desk solution, but wanted the application to be on premise basis. Useresponse was then the brilliant solution! Good design, scalable, perfect! Many Thanks!" https://www.useresponse.com/help-desk-ticketing-software |
| measuring customer satisfaction |
3.42/5 ★ |
"UseResponse has been the selected product for our self service support. They have delivered with great quality and with agility. Their price is very competitive compared to other knowledge management software vendors, especially when it comes to self hosted php solutions." https://www.useresponse.com/knowledge-base-management-software |
| PEER EXPERIENCES | |
|---|---|
| Helpdesk Management with Chat |
4.96/5 ★ |
"...UseResponse has a help desk that allows you to take care of your tickets and gives your customers a place to do the same...." Peer review by User |
|
| Knowledge Management with Chat and Mobile |
4.89/5 ★ |
"...Multi lingual knowledge bases Unified Agents interface for all platforms Fast customer support and problem-solving Several Feedback sources: community portal, embedded widget...." Peer review by Loveday A, Project Support Officer/APM, Marketing and Advertising |
|
| Customer Feedback Management |
4.95/5 ★ |
"...The System interface is highly customisable to Our needs, and it's easier for Our Team to use Its Self-Service Community integration to Gather ideas, Topic Voting, aggregate Problems, Questions, provide support with this great customer feedback software, help desk ticketing system packed in one simple solution...." Peer review by Loveday Anyim, Information Technology and Services |
|
| measuring net promoter score |
4.95/5 ★ |
| measuring customer satisfaction |
4.95/5 ★ |
13+ more Business Use Cases
Our AI advisor, Wyz, harnessed 448 insights from peers and experts to help you assess how these UseResponse use cases fit your Help Desk needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
UseResponse is great to work with. Support is provided quickly and efficiently. Their live chat software is so flexible that nearly anything you want to do can be done with automation. They also prove timely and important improvements for our php installed instance. Testimonial By Matt Wilson |
|
This idea management software helps us very well for number of our products. Subscriptions for the topics are cool and generally flexible to collect feedback. Extremely quick and helpful support. Testimonial By Dmitry Martinkevich |
|
We have been looking for a help desk solution, but wanted the application to be on premise basis. Useresponse was then the brilliant solution! Good design, scalable, perfect! Many Thanks! Testimonial By Jens Havelberg |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Matt Wilson Integration Architect YellowFin BI |
UseResponse is great to work with. Support is provided quickly and efficiently. Their live chat software is so flexible that nearly anything you want to do can be done with automation. They also prove timely and important improvements for our php installed instance. Testimonial By Matt Wilson |
|
Dmitry Martinkevich Founder BearDev |
This idea management software helps us very well for number of our products. Subscriptions for the topics are cool and generally flexible to collect feedback. Extremely quick and helpful support. Testimonial By Dmitry Martinkevich |
|
Jens Havelberg Teamleader Development and IT VFM-Gruppe |
We have been looking for a help desk solution, but wanted the application to be on premise basis. Useresponse was then the brilliant solution! Good design, scalable, perfect! Many Thanks! Testimonial By Jens Havelberg |
Popular Business Setting
for UseResponse
Top Industries
- Information Technology and Services
- Consumer Goods
- Computer Software
Popular in
- Small Business
- Mid Market
- Large Enterprise
Peers used UseResponse to Enhance customer relationships and Acquire customers
Peer and Expert Opinion on Features
for UseResponse
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Ticketing | Read Reviews (42) |
| Widgets | Read Reviews (11) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Ticketing | Read Reviews (42) |
| Widgets | Read Reviews (11) |
IT and Other Capabilities
for UseResponse
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (15) |
| Data Export | Read Reviews (7) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (15) |
| Data Export | Read Reviews (7) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (34) |
| 24/7 Support | Read Reviews (137) |
| Email Support | Read Reviews (16) |
| Phone Support | Read Reviews (14) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (34) |
| 24/7 Support | Read Reviews (137) |
| Email Support | Read Reviews (16) |
| Phone Support | Read Reviews (14) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (37) |
| Analytics | Read Reviews (5) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (37) |
| Analytics | Read Reviews (5) |
Software Failure Risk Guidance
?for UseResponse
Overall Risk Meter
Top Failure Risks for UseResponse
Vendor Profile Details
HQ Location
39 E. Broadway APT. B1 Long Beach, NY, 11561
Employees
1-10
Social
Financials
PRIVATE
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