Rocket.Chat Overview
This is a summary of the comprehensive capabilities and benefits of Rocket.Chat based on over 880 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Rocket.Chat, KeyReply, Acquireâ„¢, Comm100 Live Chat, Velaro Platforms, etc., all belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Rocket.Chat is right for your needs? Our Cuspera AI engine can evaluate how Rocket.Chat fits your specific business needs, industry, and context. Get your personalized assessment report today.
Rocket.Chat supports business activities such as:
- Collaboration
- Communication Management
- Conference Call Management
- Document Sharing
- Content Sharing
Rocket.Chat can help you with many business goals, such as Improve Internal Communications, Improve Stakeholder Relations, Grow Market Share, Increase Sales & Revenue, Improve Digital And Social Presence, etc. It can help manage these activities if you use Chat Video Offline etc. for these needs. As a solution, Rocket.Chat's capabilities include Alerts: Popups & Notifications, Personalization, Widgets, etc.
Rocket.Chat Information Technology and Services Vertical is its biggest customer base.
Reviews
"Thanks to Rocket.Chat, we figured out how to deliver and win customers without sending engineers on site. Their Omnichannel solutions enabled us to provide enterprise-level support, a huge differentiator to win more business " - Mike Schwartz
Cuspera Reviews
8 buyers and buying teams have used Cuspera to assess how well Rocket.Chat solved their Live Chat needs. Cuspera uses 880 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.
Business Priorities
Improve Internal Communications and Improve Stakeholder Relations are the most popular business priorities peers achieved using Rocket.Chat.
Use Cases
Peers recommend Collaboration , Communication Management , Conference Call Management , as the business use cases that they have been most satisfied while using Rocket.Chat.
Read Peer Reviews and Expert Experience for Business Use Cases
BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
---|---|---|
Collaboration with Chat, Video and Offline |
4.91/5 ★ |
"...Chat to enable team collaboration and secure their conversations...." Customers |
Communication Management with Chat, Offline and E-Mail |
4.57/5 ★ |
"...one can also use rocket chat to send direct messages to users who have access to the rocket chat platformone can download rocket chat on the mobile platform both Android and iOS and on desktop both for Windows, macOS and Linux. ...." Peer review by Joram K., Research & Data Associate, Information Technology and Services |
sending & publishing communications |
4.31/5 ★ |
"...Sending instant messages among teams allows them to chat effectively thus ease of catching up with one another...." Peer review by Shalom K, Project Team Manager |
Conference Call Management with Offline, Chat, Video, Phone Calls, Events and Trade Shows |
3.96/5 ★ |
"...Custom channels can be created to facilitate group conversations, or private channels can be setup to carry out encrypted, one-to-one chats, and within channels, users can share documents, send voice messages, setup video or audio conference calls, share screens, link previews, and more...." Peer review |
PEER EXPERIENCES | |
---|---|
Collaboration with Chat, Video and Offline |
4.91/5 ★ |
"...Chat to enable team collaboration and secure their conversations...." Customers |
|
Communication Management with Chat, Offline and E-Mail |
4.57/5 ★ |
"...one can also use rocket chat to send direct messages to users who have access to the rocket chat platformone can download rocket chat on the mobile platform both Android and iOS and on desktop both for Windows, macOS and Linux. ...." Peer review by Joram K., Research & Data Associate, Information Technology and Services |
|
sending & publishing communications |
4.57/5 ★ |
Conference Call Management with Offline, Chat, Video, Phone Calls, Events and Trade Shows |
3.96/5 ★ |
"...Custom channels can be created to facilitate group conversations, or private channels can be setup to carry out encrypted, one-to-one chats, and within channels, users can share documents, send voice messages, setup video or audio conference calls, share screens, link previews, and more...." Peer review |
27+ more Business Use Cases
Our AI advisor, Wyz, harnessed 880 insights from peers and experts to help you assess how these Rocket.Chat use cases fit your Live Chat needs.
Customer Testimonials
CUSTOMERS | TESTIMONIALS |
---|---|
Thanks to Rocket.Chat, we figured out how to deliver and win customers without sending engineers on site. Their Omnichannel solutions enabled us to provide enterprise-level support, a huge differentiator to win more business Testimonial By Mike Schwartz |
CUSTOMERS | TESTIMONIALS |
---|---|
Mike Schwartz CEO & Founder Gluu |
Thanks to Rocket.Chat, we figured out how to deliver and win customers without sending engineers on site. Their Omnichannel solutions enabled us to provide enterprise-level support, a huge differentiator to win more business Testimonial By Mike Schwartz |
Frequently Asked Questions(FAQ)
for Rocket.Chat
What is Rocket.Chat?
What is Rocket.Chat used for?
What are the top features of Rocket.Chat?
Who uses Rocket.Chat?
What are Rocket.Chat alternatives?
Where is Rocket.Chat located?
Popular Business Setting
for Rocket.Chat
Top Industries
- Information Technology and Services
- Computer Software
- Education
Popular in
- Mid Market
- Small Business
- Enterprise
Rocket.Chat Alternatives
Peer and Expert Opinion on Features
for Rocket.Chat
- Low
- Medium
- High
FEATURES | RATINGS AND REVIEWS |
---|---|
Alerts: popups & Notifications | Read Reviews (43) |
Personalization | Read Reviews (15) |
Widgets | Read Reviews (8) |
bot | Read Reviews (8) |
Recording | Read Reviews (7) |
FEATURES | RATINGS AND REVIEWS |
---|---|
Alerts: popups & Notifications | Read Reviews (43) |
Personalization | Read Reviews (15) |
Widgets | Read Reviews (8) |
bot | Read Reviews (8) |
Recording | Read Reviews (7) |
IT and Other Capabilities
for Rocket.Chat
- Low
- Medium
- High
CAPABILITIES (DATA) | RATINGS AND REVIEWS |
---|---|
Data Export | Read Reviews (42) |
Data Import | Read Reviews (56) |
CAPABILITIES (DATA) | RATINGS AND REVIEWS |
---|---|
Data Export | Read Reviews (42) |
Data Import | Read Reviews (56) |
CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
---|---|
Chat Support | Read Reviews (36) |
24/7 Support | Read Reviews (79) |
Phone Support | Read Reviews (3) |
Email Support | Read Reviews (2) |
CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
---|---|
Chat Support | Read Reviews (36) |
24/7 Support | Read Reviews (79) |
Phone Support | Read Reviews (3) |
Email Support | Read Reviews (2) |
CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
---|---|
AI Powered | Read Reviews (1) |
Custom Reports | Read Reviews (41) |
Analytics | Read Reviews (8) |
CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
---|---|
AI Powered | Read Reviews (1) |
Custom Reports | Read Reviews (41) |
Analytics | Read Reviews (8) |
Software Failure Risk Guidance
?for Rocket.Chat
Overall Risk Meter
Top Failure Risks for Rocket.Chat
Vendor Profile Details
Company Name
Rocket.Chat
Company Website
https://www.rocket.chat/HQ Location
2711 Centerville Rd, 400, Wilmington, Delaware 19808, US
Employees
1-10
Social
Financials
SERIES A