Customer stories

Product Business Settings

Rocket.Chat is popular in Information Technology And Services, Computer Software, and Education industries and is widely used by Mid Market, Small Business, and Enterprise.

Integrations

Project Management
Other Demand Generation
Meeting Management
Conversion Rate Optimization

Rocket.Chat Product Overview

Rocket.Chat is a communication platform designed for environments where security and reliability are paramount. It centralizes real-time messaging, voice, video, AI, and applications, ensuring seamless interaction among internal and external stakeholders. Organizations operating in high-stakes sectors, such as government agencies and large enterprises, leverage Rocket.Chat to break down communication silos and maintain mission-critical operations without disruption. The platform is adaptable, meeting the specific needs of various agencies rather than imposing a one-size-fits-all solution. Trusted globally by organizations with stringent security requirements, Rocket.Chat ensures that communication remains secure and efficient, even in the most demanding scenarios.

How satisfied the customers are with Rocket.Chat use-cases

Reviews

"Thanks to Rocket.Chat, we figured out how to deliver and win customers without sending engineers on site. Their Omnichannel solutions enabled us to provide enterprise-level support, a huge differentiator to win more business" - Mike Schwartz

Rocket.Chat Customer Insights, Testimonials and Case Studies

How efficiently Does Rocket.Chat manage your Collaboration?

How does Rocket.Chat address your Communication Management Challenges?

How efficiently Does Rocket.Chat manage your Conference Call Management?

What Are the key features of Rocket.Chat for Document Sharing?

Why is Rocket.Chat the best choice for Content Sharing?

What is Rocket.Chat?

Rocket.Chat is an Ultimate Communication Platform for organizations with high standards of data protection. It helps businesses work remotely through audio/video conferencing, screen sharing, live chat and more. It increases productivity and customer satisfaction rates.

It enables real-time conversations between colleagues, with other companies or with customers, regardless of how they connect. It allows users to communicate in multiple languages, utilize customizable themes and personalize the user interface of the platform, and provides encryption and two-factor authentication features to ensure user and account security. It's drag-and-drop interface allows users to share ideas, projects and files in real-time, facilitating collaboration across the organization.

Key features include free audio and video conferencing, guest access, screen and file sharing, LiveChat, LDAP Group Sync, two-factor authentication (2FA), E2E encryption, SSO, and more.

What is Rocket.Chat used for?

Rocket.Chat is a Live Chat Software mainly used by its customers to Improve Internal Communications and Improve Stakeholder Relations by Collaboration, Communication Management and Conference Call Management .

What are the top features of Rocket.Chat?

Alerts: popups & Notifications, Personalization and Widgets are some of the top features of Rocket.Chat.

Who uses Rocket.Chat?

Rocket.Chat is used by Information Technology And Services, Computer Software and Education among other industries.

What are Rocket.Chat alternatives?

Helpcrunch, Haptik, Smartsupp and JivoChat are popular alternatives for Rocket.Chat.

Where is Rocket.Chat located?

Rocket.Chat is headquartered at 2711 Centerville Rd, 400, Wilmington, Delaware 19808, US.

8 buyers and buying teams have used Cuspera to assess how well Rocket.Chat solved their Live Chat needs. Cuspera uses 880 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.

CUSTOMERS TESTIMONIALS
Rocket.Chat testimonial

Mike Schwartz

CEO & Founder

Gluu
Thanks to Rocket.Chat, we figured out how to deliver and win customers without sending engineers on site. Their Omnichannel solutions enabled us to provide enterprise-level support, a huge differentiator to win more business Testimonial By Mike Schwartz
CUSTOMERS TESTIMONIALS
Rocket.Chat testimonial

Mike Schwartz

CEO & Founder

Gluu
Thanks to Rocket.Chat, we figured out how to deliver and win customers without sending engineers on site. Their Omnichannel solutions enabled us to provide enterprise-level support, a huge differentiator to win more business Testimonial By Mike Schwartz
 

Mozilla announces final four candidates that will replace its IRC network - Packt

Mozilla has shortlisted Rocket.Chat as one of four candidates to replace its IRC network. The selection process considered factors like community participation, accessibility, and cost. Mozilla will ...conduct trials and gather feedback before finalizing its choice.

Read on →

SHM Foundation - Non Profit Organization Management

Rocket.Chat helped SHM Foundation run secure support groups for people facing stigma and social isolation. SHM Foundation needed a private, easy-to-use platform for sensitive health discussions. They... chose Rocket.Chat for its end-to-end encryption, privacy compliance, and data ownership features. The platform now supports about 150 HIV-positive adults and adolescents in Africa. Usage grew during the pandemic as in-person meetings became difficult.

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Bridge 4 Public Safety - Public Safety

Rocket.Chat helped Bridge 4 Public Safety build a secure messaging app for thousands of users from over 400 agencies in the US. The challenge was to ensure data compliance and secure communication fo...r public safety teams. Rocket.Chat provided an open-source, self-hosted platform with strong security and collaboration features. The Bridge4PS app now enables fast, secure communication for emergency response, including during hurricanes and major public events. Agencies can share information quickly and work together across state lines.

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Caritas Vienna - Nonprofit Organization Management

Rocket.Chat helped Caritas Vienna connect over 6,000 employees with a simple, customizable chat platform. Before, staff used personal accounts on apps like WhatsApp, causing delays and security risks.... Rocket.Chat offered group and one-on-one chat, mobile apps, and easy integration with Zoom. The IT team could turn off unneeded features, making it easy for non-technical staff. Caritas Vienna values Rocket.Chat’s fast support and quick feature updates.

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CCDCOE - Defense & Intelligence

Rocket.Chat helps CCDCOE run secure, real-time communication for NATO's cyber defence exercises. CCDCOE needed a platform with strong security, on-premise deployment, and end-to-end encryption. Rocke...t.Chat enabled safe, fast messaging for over 4000 participants from 40+ NATO nations. The platform supports high message volumes and remote device management. CCDCOE uses Rocket.Chat as its main communications tool for all exercises.

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Government of British Columbia - Government Administration

Rocket.Chat helped the Government of British Columbia solve DevOps issues 10 times faster. The BCDevExchange needed a secure, open-source platform for developers and vendors to work together. Cloud-b...ased tools did not meet their security and legislative needs. Rocket.Chat offered a self-managed, API-driven solution that fit their requirements. Now, over 2,000 members use Rocket.Chat for instant, open communication and faster problem-solving.

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Rocket.Chat - Secure and compliant collaboration platform

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Peers used Rocket.Chat for collaboration and communication management

Rocket.Chat Competitors

Rocket.Chat Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.42/5 ★

Read Reviews (1)
Custom Reports

4.50/5 ★

Read Reviews (41)
Analytics

3.59/5 ★

Read Reviews (8)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.42/5 ★

Read Reviews (1)
Custom Reports

4.50/5 ★

Read Reviews (41)
Analytics

3.59/5 ★

Read Reviews (8)

Rocket.Chat Integrations

Rocket.Chat integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export

4.57/5 ★

Read Reviews (42)
Data Import

4.19/5 ★

Read Reviews (56)

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4.6 5
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Trello

4.52 5
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Asana

4.41 5
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Typeform

4.58 5
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Jotform

4.53 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

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for Rocket.Chat

Overall Risk Meter

Low Medium High

Top Failure Risks for Rocket.Chat

Rocket.Chat News

Product
 

Rocket.chat achieved SOC 2 Type I | RC Press Release

Rocket.Chat has achieved SOC 2 Type I compliance, validating its enterprise-level security and compliance for customer data. This certification, audited by Prescient Assurance, underscores Rocket.Chat's commitment to high security standards for its cloud-based community management platform.

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Product
 

Rocket.Chat announces major updates contributing to its most secure and scalable version to date | RC Press Release

Rocket.Chat has launched version 6.0, introducing 25 enhancements and 9 new features focused on security, scalability, and accessibility. Key updates include microservices, WhatsApp Cloud API, and MS Teams Bridge app. The release strengthens security with regular vulnerability patches and adds features like two-factor authentication and conversation export for audits. New integrations with Zapier and GitHub enhance productivity and developer experience.

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Awards
 

Rocket.Chat assessed "Awardable" for Department of Defense work in the CDAO's ... - Digital Journal

Rocket.Chat has achieved "Awardable" status in the Department of Defense's CDAO's Tradewinds Solutions Marketplace, highlighting its secure communication platform, Secure CommsOS, which meets stringent DoD operational and security requirements. This recognition underscores Rocket.Chat's commitment to providing mission-ready solutions for defense and critical infrastructure sectors.

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Product
 

Rocket Software GenAI Advancements for Hybrid Cloud Revolutionize Mainframe and Cloud Integration

Rocket Software, Inc. enhances its Hybrid Cloud solutions with GenAI, improving mainframe and cloud integration for better organizational agility and decision-making.

Read more →

Rocket.Chat Profile

Company Name

Rocket.Chat

Company Website

https://www.rocket.chat/

HQ Location

2711 Centerville Rd, 400, Wilmington, Delaware 19808, US

Employees

1-10

Social

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Financials

SERIES A