Rocket.Chat Overview

Rocket.Chat is a communication platform designed for environments where security and reliability are paramount. It centralizes real-time messaging, voice, video, AI, and applications, ensuring seamless interaction among internal and external stakeholders. Organizations operating in high-stakes sectors, such as government agencies and large enterprises, leverage Rocket.Chat to break down communication silos and maintain mission-critical operations without disruption. The platform is adaptable, meeting the specific needs of various agencies rather than imposing a one-size-fits-all solution. Trusted globally by organizations with stringent security requirements, Rocket.Chat ensures that communication remains secure and efficient, even in the most demanding scenarios.

Use Cases

Customers recommend Collaboration, Communication Management, Conference Call Management, as the business use cases that they have been most satisfied with while using Rocket.Chat.

Other use cases:

  • Document Sharing
  • Content Sharing
  • Workflow Management
  • Contacts History
  • White Labeling
  • Training & Onboarding
  • Proposal & Quote Management
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Business Priorities

Improve Internal Communications and Improve Stakeholder Relations are the most popular business priorities that customers and associates have achieved using Rocket.Chat.

Other priorities:

  • Grow Market Share
  • Increase Sales & Revenue
  • Improve Digital And Social Presence
  • Scale Best Practices
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Rocket.Chat Use-Cases and Business Priorities: Customer Satisfaction Data

Rocket.Chat works with different mediums / channels such as Chat. Video. Offline etc.

Rocket.Chat's features include Alerts: Popups & Notifications, Personalization, Widgets, etc. and Rocket.Chat support capabilities include Chat Support, 24/7 Support, AI Powered, etc. also Rocket.Chat analytics capabilities include Custom Reports, and Analytics.

Reviews

"Thanks to Rocket.Chat, we figured out how to deliver and win customers without sending engineers on site. Their Omnichannel solutions enabled us to provide enterprise-level support, a huge differentiator to win more business" - Mike Schwartz

Rocket.Chat, Helpcrunch, Haptik, Smartsupp, JivoChat, etc., all belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Rocket.Chat ensures data privacy in every conversation. Teams are enabled to collaborate seamlessly on this trusted communications platform.

Popular Business Setting

for Rocket.Chat

Top Industries

  • Information Technology and Services
  • Computer Software
  • Education

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Rocket.Chat is popular in Information Technology And Services, Computer Software, and Education and is widely used by Mid Market, Small Business, and Enterprise.

Comprehensive Insights on Rocket.Chat Use Cases

What makes Rocket.Chat ideal for Collaboration?

What makes Rocket.Chat ideal for Communication Management?

How can Rocket.Chat enhance your Conference Call Management process?

How efficiently Does Rocket.Chat manage your Document Sharing?

What benefits does Rocket.Chat offer for Content Sharing?

27+ more Business Use Cases

8 buyers and buying teams have used Cuspera to assess how well Rocket.Chat solved their Live Chat needs. Cuspera uses 880 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Rocket.Chat testimonial

Mike Schwartz

CEO & Founder

Gluu

Thanks to Rocket.Chat, we figured out how to deliver and win customers without sending engineers on site. Their Omnichannel solutions enabled us to provide enterprise-level support, a huge differentiator to win more business Testimonial By Mike Schwartz
CUSTOMERS TESTIMONIALS
Rocket.Chat testimonial

Mike Schwartz

CEO & Founder

Gluu

Thanks to Rocket.Chat, we figured out how to deliver and win customers without sending engineers on site. Their Omnichannel solutions enabled us to provide enterprise-level support, a huge differentiator to win more business Testimonial By Mike Schwartz

Case Studies

Government Administration

CASE STUDY Public Defender’s Office of the State of São Paulo (DPESP)

Rocket.Chat helped the Public Defender’s Office of the State of São Paulo (DPESP) move to digital services during the pandemic. Before, citizens had to visit in person for legal help, causing delays ...and repeat visits. The lockdown forced DPESP to find a secure way to talk to citizens online. They used Rocket.Chat to share messages and files safely. The platform let them support over 1 million citizen cases and handle about 40,000 citizens each month. Rocket.Chat made their services faster and more secure.

Information Technology and Services

CASE STUDY A U.S. Federal System Integrator

Rocket.Chat enabled a U.S. Federal System Integrator to provide secure, air-gapped communication for over 600 engineers across 11 secure sites. The team replaced an outdated IRC server to support 40+... sensitive government programs. Rocket.Chat offered offline deployment, LDAP integration, and role-based access control. The platform improved team collaboration, reduced security risks, and unified communication across classified environments. Both technical and non-technical users adopted the solution quickly, strengthening organizational alignment.

Government Administration

CASE STUDY City of Cologne

Rocket.Chat helped the City of Cologne secure digital collaboration for 20,000 employees. The city faced risks from shadow IT as hybrid work increased. They needed a secure, compliant platform for in...ternal and external communication. Rocket.Chat's on-premise, open-source solution met strict data privacy and regulatory needs. Employees now use Rocket.Chat for faster, safer real-time communication, replacing outdated tools.

CASE STUDY CCDCOE

Rocket.Chat helps CCDCOE run secure, real-time communication for NATO's cyber defence exercises. CCDCOE needed a platform with strong security, on-premise deployment, and end-to-end encryption. Rocke...t.Chat enabled safe, fast messaging for over 4000 participants from 40+ NATO nations. The platform supports high message volumes and remote device management. CCDCOE uses Rocket.Chat as its main communications tool for all exercises.

CASE STUDY U.S. city emergency management team (anonymized, Texas)

Rocket.Chat helped a Texas city’s emergency management team improve crisis communication. The old system was slow and hard to use, delaying emergency response by over an hour. With Rocket.Chat, onboa...rding dropped from 45 minutes to less than five. The team now uses secure channels, message auditing, and easy access controls. They improved cost recovery documentation and can recover up to 75% of costs from FEMA. The platform made emergency operations faster and more efficient.

Video

Rocket.Chat - Secure and compliant collaboration platform

Video Thumbnail

Frequently Asked Questions(FAQ)

for Rocket.Chat

What is Rocket.Chat?

Rocket.Chat is an Ultimate Communication Platform for organizations with high standards of data protection. It helps businesses work remotely through audio/video conferencing, screen sharing, live chat and more. It increases productivity and customer satisfaction rates.

It enables real-time conversations between colleagues, with other companies or with customers, regardless of how they connect. It allows users to communicate in multiple languages, utilize customizable themes and personalize the user interface of the platform, and provides encryption and two-factor authentication features to ensure user and account security. It's drag-and-drop interface allows users to share ideas, projects and files in real-time, facilitating collaboration across the organization.

Key features include free audio and video conferencing, guest access, screen and file sharing, LiveChat, LDAP Group Sync, two-factor authentication (2FA), E2E encryption, SSO, and more.

What is Rocket.Chat used for?

Rocket.Chat is a Live Chat Software mainly used by its customers to Improve Internal Communications and Improve Stakeholder Relations by Collaboration, Communication Management and Conference Call Management .

What are the top features of Rocket.Chat?

Alerts: popups & Notifications, Personalization and Widgets are some of the top features of Rocket.Chat.

Who uses Rocket.Chat?

Rocket.Chat is used by Information Technology And Services, Computer Software and Education among other industries.

What are Rocket.Chat alternatives?

Helpcrunch, Haptik, Smartsupp and JivoChat are popular alternatives for Rocket.Chat.

Where is Rocket.Chat located?

Rocket.Chat is headquartered at 2711 Centerville Rd, 400, Wilmington, Delaware 19808, US.
lightning

Peers used Rocket.Chat for collaboration and communication management

Rocket.Chat Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.42/5 ★

Read Reviews (1)
Custom Reports

4.50/5 ★

Read Reviews (41)
Analytics

3.59/5 ★

Read Reviews (8)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.42/5 ★

Read Reviews (1)
Custom Reports

4.50/5 ★

Read Reviews (41)
Analytics

3.59/5 ★

Read Reviews (8)

Software Failure Risk Guidance

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for Rocket.Chat

Overall Risk Meter

Low Medium High

Top Failure Risks for Rocket.Chat

Rocket.Chat News

Product

Rocket Software GenAI Advancements for Hybrid Cloud Revolutionize Mainframe and Cloud Integration

Rocket Software, Inc. enhances its Hybrid Cloud solutions with GenAI, improving mainframe and cloud integration for better organizational agility and decision-making.

Rocket.Chat Profile

Company Name

Rocket.Chat

Company Website

https://www.rocket.chat/

HQ Location

2711 Centerville Rd, 400, Wilmington, Delaware 19808, US

Employees

1-10

Social

Financials

SERIES A