Rocket.Chat Overview
Rocket.Chat is a communication platform designed for environments where security and reliability are paramount. It centralizes real-time messaging, voice, video, AI, and applications, ensuring seamless interaction among internal and external stakeholders. Organizations operating in high-stakes sectors, such as government agencies and large enterprises, leverage Rocket.Chat to break down communication silos and maintain mission-critical operations without disruption. The platform is adaptable, meeting the specific needs of various agencies rather than imposing a one-size-fits-all solution. Trusted globally by organizations with stringent security requirements, Rocket.Chat ensures that communication remains secure and efficient, even in the most demanding scenarios.
Use Cases
Customers recommend Collaboration, Communication Management, Conference Call Management, as the business use cases that they have been most satisfied with while using Rocket.Chat.
Business Priorities
Improve Internal Communications and Improve Stakeholder Relations are the most popular business priorities that customers and associates have achieved using Rocket.Chat.
Rocket.Chat Use-Cases and Business Priorities: Customer Satisfaction Data
Rocket.Chat works with different mediums / channels such as Chat. Video. Offline etc.
Rocket.Chat's features include Alerts: Popups & Notifications, Personalization, Widgets, etc. and Rocket.Chat support capabilities include Chat Support, 24/7 Support, AI Powered, etc. also Rocket.Chat analytics capabilities include Custom Reports, and Analytics.
Reviews
"Thanks to Rocket.Chat, we figured out how to deliver and win customers without sending engineers on site. Their Omnichannel solutions enabled us to provide enterprise-level support, a huge differentiator to win more business" - Mike Schwartz
Peer review evidence (same sources as the product rating summary)
"...Video conferencing...." Peer review by Jane N, Director Of Operations, Hospitality
"...one can also use rocket chat to send direct messages to users who have access to the rocket chat platformone can download rocket chat on the mobile platform both Android and iOS and on desktop both for Windows, macOS and Linux. ...." Peer review by Joram K., Research & Data Associate, Information Technology and Services
"...It is easy to access and has all the functionality of a chat system and also includes video conference and voice call...." Peer review by Administrator
Rocket.Chat, Helpcrunch, Haptik, Smartsupp, JivoChat, etc., all belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Rocket.Chat ensures data privacy in every conversation. Teams are enabled to collaborate seamlessly on this trusted communications platform.
Popular Business Setting
for Rocket.Chat
Top Industries
- Information Technology and Services
- Computer Software
- Education
Popular in
- Mid Market
- Small Business
- Enterprise
Rocket.Chat is popular in Information Technology And Services, Computer Software, and Education and is widely used by Mid Market, Small Business, and Enterprise.
Rocket.Chat Customer wins, Customer success stories, Case studies
What Are the key features of Rocket.Chat for Collaboration?
How does Rocket.Chat facilitate Communication Management?
What benefits does Rocket.Chat offer for Conference Call Management?
How does Rocket.Chat facilitate Document Sharing?
What makes Rocket.Chat ideal for Content Sharing?
8 buyers and buying teams have used Cuspera to assess how well Rocket.Chat solved their Live Chat needs. Cuspera uses 880 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Thanks to Rocket.Chat, we figured out how to deliver and win customers without sending engineers on site. Their Omnichannel solutions enabled us to provide enterprise-level support, a huge differentiator to win more business Testimonial By Mike Schwartz |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Mike Schwartz CEO & Founder Gluu |
Thanks to Rocket.Chat, we figured out how to deliver and win customers without sending engineers on site. Their Omnichannel solutions enabled us to provide enterprise-level support, a huge differentiator to win more business Testimonial By Mike Schwartz |
Bridge 4 Public Safety - Government Administration - Medium
Elsäkerhetsverket - Government Administration - Medium
eu-LISA - Information Technology And Services - Large
U.S. Federal System Integrator - Government Administration - Large
Chamber of Deputies (Brazil) - Government Administration - Very Large
Rocket.Chat - Secure and compliant collaboration platform
Frequently Asked Questions(FAQ)
for Rocket.Chat
What is Rocket.Chat?
Rocket.Chat is an Ultimate Communication Platform for organizations with high standards of data protection. It helps businesses work remotely through audio/video conferencing, screen sharing, live chat and more. It increases productivity and customer satisfaction rates.
It enables real-time conversations between colleagues, with other companies or with customers, regardless of how they connect. It allows users to communicate in multiple languages, utilize customizable themes and personalize the user interface of the platform, and provides encryption and two-factor authentication features to ensure user and account security. It's drag-and-drop interface allows users to share ideas, projects and files in real-time, facilitating collaboration across the organization.
Key features include free audio and video conferencing, guest access, screen and file sharing, LiveChat, LDAP Group Sync, two-factor authentication (2FA), E2E encryption, SSO, and more.
What is Rocket.Chat used for?
What are the top features of Rocket.Chat?
Who uses Rocket.Chat?
What are Rocket.Chat alternatives?
Where is Rocket.Chat located?
Peers used Rocket.Chat for collaboration and communication management
Rocket.Chat Competitors
Rocket.Chat Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Custom Reports | Read Reviews (41) |
| Analytics | Read Reviews (8) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Custom Reports | Read Reviews (41) |
| Analytics | Read Reviews (8) |
Rocket.Chat Integrations
Rocket.Chat integrates with a wide range of software applications through its robust data import and export capabilities.
Software Failure Risk Guidance
?for Rocket.Chat
Overall Risk Meter
Top Failure Risks for Rocket.Chat
Rocket.Chat News
Rocket.Chat 8.4: Secure voice on mobile and identity-driven channel access
Rocket.Chat has released version 8.4, introducing secure voice calling on its mobile app and integrating Virtru's Policy Decision Point for identity-driven channel access. These enhancements ensure real-time identity verification and secure communication for field personnel. The update also includes bug fixes and stability improvements.
Rocket.chat achieved SOC 2 Type I | RC Press Release
Rocket.Chat has achieved SOC 2 Type I compliance, validating its enterprise-level security and compliance for customer data. This certification, audited by Prescient Assurance, underscores Rocket.Chat's commitment to high security standards for its cloud-based community management platform.
Rocket.Chat announces major updates contributing to its most secure and scalable version to date | RC Press Release
Rocket.Chat has launched version 6.0, introducing 25 enhancements and 9 new features focused on security, scalability, and accessibility. Key updates include microservices, WhatsApp Cloud API, and MS Teams Bridge app. The release strengthens security with regular vulnerability patches and adds features like two-factor authentication and conversation export for audits. New integrations with Zapier and GitHub enhance productivity and developer experience.
Rocket.Chat assessed "Awardable" for Department of Defense work in the CDAO's ... - Digital Journal
Rocket.Chat has achieved "Awardable" status in the Department of Defense's CDAO's Tradewinds Solutions Marketplace, highlighting its secure communication platform, Secure CommsOS, which meets stringent DoD operational and security requirements. This recognition underscores Rocket.Chat's commitment to providing mission-ready solutions for defense and critical infrastructure sectors.
Rocket.Chat Profile
Company Name
Rocket.Chat
Company Website
https://www.rocket.chat/HQ Location
2711 Centerville Rd, 400, Wilmington, Delaware 19808, US
Employees
1-10
Social
Financials
SERIES A
