Rocket.Chat Overview
Rocket.Chat is a communication platform designed for environments where security and reliability are paramount. It centralizes real-time messaging, voice, video, AI, and applications, ensuring seamless interaction among internal and external stakeholders. Organizations operating in high-stakes sectors, such as government agencies and large enterprises, leverage Rocket.Chat to break down communication silos and maintain mission-critical operations without disruption. The platform is adaptable, meeting the specific needs of various agencies rather than imposing a one-size-fits-all solution. Trusted globally by organizations with stringent security requirements, Rocket.Chat ensures that communication remains secure and efficient, even in the most demanding scenarios.
Use Cases
Customers recommend Collaboration, Communication Management, Conference Call Management, as the business use cases that they have been most satisfied with while using Rocket.Chat.
Business Priorities
Improve Internal Communications and Improve Stakeholder Relations are the most popular business priorities that customers and associates have achieved using Rocket.Chat.
Rocket.Chat Use-Cases and Business Priorities: Customer Satisfaction Data
Rocket.Chat works with different mediums / channels such as Chat. Video. Offline etc.
Rocket.Chat's features include Alerts: Popups & Notifications, Personalization, Widgets, etc. and Rocket.Chat support capabilities include Chat Support, 24/7 Support, AI Powered, etc. also Rocket.Chat analytics capabilities include Custom Reports, and Analytics.
Reviews
"Thanks to Rocket.Chat, we figured out how to deliver and win customers without sending engineers on site. Their Omnichannel solutions enabled us to provide enterprise-level support, a huge differentiator to win more business" - Mike Schwartz
Peer review evidence (same sources as the product rating summary)
"...audio and video conferencing, guest access,..." Peer review by User in Automotive, Automotive
"...Chat and Pexip customers can consolidate their chat messages, video communication and projects into a single location while maintaining the security of sensitive and mission-critical communications...." Rocket.Chat and Pexip Partner to Integrate Their Chat and Video Conferencing Platforms and Facilitate Secure On-Premise Collaboration
"...Custom channels can be created to facilitate group conversations, or private channels can be setup to carry out encrypted, one-to-one chats, and within channels, users can share documents, send voice messages, setup video or audio conference calls, share screens, link previews, and more...." Peer review
Rocket.Chat, Helpcrunch, Haptik, Smartsupp, JivoChat, etc., all belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Rocket.Chat ensures data privacy in every conversation. Teams are enabled to collaborate seamlessly on this trusted communications platform.
Popular Business Setting
for Rocket.Chat
Top Industries
- Information Technology and Services
- Computer Software
- Education
Popular in
- Mid Market
- Small Business
- Enterprise
Rocket.Chat is popular in Information Technology And Services, Computer Software, and Education and is widely used by Mid Market, Small Business, and Enterprise.
Rocket.Chat Customer wins, Customer success stories, Case studies
Why is Rocket.Chat the best choice for Collaboration?
What solutions does Rocket.Chat provide for Communication Management?
How can Rocket.Chat optimize your Conference Call Management Workflow?
How does Rocket.Chat facilitate Document Sharing?
How can Rocket.Chat optimize your Content Sharing Workflow?
8 buyers and buying teams have used Cuspera to assess how well Rocket.Chat solved their Live Chat needs. Cuspera uses 880 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Thanks to Rocket.Chat, we figured out how to deliver and win customers without sending engineers on site. Their Omnichannel solutions enabled us to provide enterprise-level support, a huge differentiator to win more business Testimonial By Mike Schwartz |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Mike Schwartz CEO & Founder Gluu |
Thanks to Rocket.Chat, we figured out how to deliver and win customers without sending engineers on site. Their Omnichannel solutions enabled us to provide enterprise-level support, a huge differentiator to win more business Testimonial By Mike Schwartz |
Bridge 4 Public Safety - Government Administration - Medium
Elsäkerhetsverket - Government Administration - Medium
eu-LISA - Information Technology And Services - Large
U.S. Federal System Integrator - Government Administration - Large
Chamber of Deputies (Brazil) - Government Administration - Very Large
Rocket.Chat - Secure and compliant collaboration platform
Frequently Asked Questions(FAQ)
for Rocket.Chat
What is Rocket.Chat?
Rocket.Chat is an Ultimate Communication Platform for organizations with high standards of data protection. It helps businesses work remotely through audio/video conferencing, screen sharing, live chat and more. It increases productivity and customer satisfaction rates.
It enables real-time conversations between colleagues, with other companies or with customers, regardless of how they connect. It allows users to communicate in multiple languages, utilize customizable themes and personalize the user interface of the platform, and provides encryption and two-factor authentication features to ensure user and account security. It's drag-and-drop interface allows users to share ideas, projects and files in real-time, facilitating collaboration across the organization.
Key features include free audio and video conferencing, guest access, screen and file sharing, LiveChat, LDAP Group Sync, two-factor authentication (2FA), E2E encryption, SSO, and more.
What is Rocket.Chat used for?
What are the top features of Rocket.Chat?
Who uses Rocket.Chat?
What are Rocket.Chat alternatives?
Where is Rocket.Chat located?
Peers used Rocket.Chat for collaboration and communication management
Rocket.Chat Competitors
Rocket.Chat Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Custom Reports | Read Reviews (41) |
| Analytics | Read Reviews (8) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Custom Reports | Read Reviews (41) |
| Analytics | Read Reviews (8) |
Rocket.Chat Integrations
Rocket.Chat integrates with a wide range of software applications through its robust data import and export capabilities.
Software Failure Risk Guidance
?for Rocket.Chat
Overall Risk Meter
Top Failure Risks for Rocket.Chat
Rocket.Chat News
Rocket.Chat 8.6: Virtru ABAC Integration, Presence Sync, and FIPS-Compliant Image
Rocket.Chat has released version 8.6, featuring integration with Virtru for centralized attribute management, enhancing Attribute-Based Access Control (ABAC). The update also includes expanded presence synchronization for calendar and call scenarios, a FIPS-compliant image for federal deployments, and a pop-out voice call window for full-screen video during screen shares.
Virtru and Rocket.Chat Partner to Bring Real-Time Access Governance to Classified Collaboration
Virtru and Rocket.Chat have integrated their platforms to enhance real-time access governance for classified collaboration. This integration combines Rocket.Chat's attribute-based access control with Virtru's Data Security Platform, ensuring continuous, identity-driven access enforcement. The solution supports Zero Trust mandates and is deployable across secure networks, enhancing security for defense and intelligence operations.
Rocket.Chat Labs #2: Delivering federation as a built-in standard, not a custom stack | Rocket.Chat
Rocket.Chat has integrated Matrix federation directly into its platform, eliminating the need for external homeservers and bridges. This built-in federation supports secure, cross-agency collaboration and compliance with organizational requirements, enhancing communication in mission-critical environments. The integration allows organizations to maintain control over their data while using Rocket.Chat for messaging, voice, video, and more.
Quantum-ready defense communications with Rocket.Chat
Rocket.Chat has integrated post-quantum protection into its platform, enabling secure communications for defense and government sectors. The solution uses NIST-approved ML-KEM algorithms at the TLS layer, aligning with US and EU regulatory standards. This integration allows organizations to deploy quantum-resistant channels on self-hosted Rocket.Chat instances, ensuring compliance with CNSA 2.0, NIS2, and ACP 240 mandates.
Rocket.Chat Profile
Company Name
Rocket.Chat
Company Website
https://www.rocket.chat/HQ Location
2711 Centerville Rd, 400, Wilmington, Delaware 19808, US
Employees
1-10
Social
Financials
SERIES A
