Real-World Case Studies and Customer Success Stories with Rocket.Chat

Rocket. Chat helped Elsäkerhetsverket replace discontinued tools with secure, compliant messaging. The solution met strict EU data regulations and improved...daily operations. Elsäkerhetsverket saved $20K per incident and reduced time spent on emails and tickets. Employees now use real-time chat and calls for faster, more reliable communication. Redpill Linpro enabled a smooth, two-day implementation for this Swedish government agency.
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Rocket. Chat enabled a U.S. Federal System Integrator to save $20K per incident by providing secure, air-gapped collaboration. The team...replaced an outdated IRC server with Rocket.Chat, improving communication for over 600 engineers across 11 secure sites. Rocket.Chat's offline deployment, LDAP integration, and role-based access controls unified 40+ sensitive programs. The solution reduced security risks and boosted team collaboration in highly regulated government IT environments.
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Rocket. Chat helped a U.S. city's emergency management team cut onboarding time by 90%. The team replaced a slow, complex...legacy system with Rocket.Chat's user-friendly platform. They now onboard staff in under five minutes during emergencies. Message audits improved record-keeping and helped maximize FEMA reimbursements. The team saved $20,000 per incident and improved cost recovery documentation.
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Rocket. Chat enabled CCDCOE to support over 4000 participants from 40+ NATO nations in live-fire cyber defence exercises. CCDCOE needed...secure, on-premise messaging with end-to-end encryption and advanced data protection. Rocket.Chat delivered defence-grade security, remote session management, and seamless Active Directory integration. The platform saved $20K per incident and ensured data sovereignty by keeping sensitive information on local servers. CCDCOE improved cyber resilience and real-time communication for NATO exercises.
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Rocket. Chat helped the City of Cologne save $20,000 per incident by replacing outdated communication tools. The city needed secure,...compliant collaboration for 20,000 employees working in a hybrid model. Rocket.Chat's on-premise, open-source platform enabled real-time, private communication and met strict data privacy needs. Employees now collaborate faster and more securely, supporting both internal teams and citizen engagement.
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Rocket. Chat helped the Government of British Columbia solve DevOps issues 10x faster. Over 2,000 members use Rocket.Chat for secure,...open communication. The platform replaced siloed tools and met strict legislative and security needs. The BCDevExchange saved $20K per incident by using Rocket.Chat. Integration with private cloud was seamless and gave full data control. Collaboration between internal and external developers improved greatly.
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Rocket. Chat helped Master Concept deliver secure, sovereign communication for government agencies in Hong Kong. Agencies saved $20K per incident...by hosting Rocket.Chat on-premise, keeping sensitive data within government servers. The platform replaced risky consumer apps and cloud tools, enabling real-time messaging, file sharing, and AI-powered insights. Agencies customized Rocket.Chat to fit workflows and integrated with Microsoft Teams for seamless, secure collaboration. This solution improved security, speed, and control for daily government operations.
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Rocket. Chat helped Bridge 4 Public Safety save $20K per incident by enabling secure, real-time communication for thousands of users...across 400+ agencies. The app met strict US government security requirements and replaced consumer messaging tools. Teams features made user management fast and easy. On-premise deployment in AWS GovCloud ensured data compliance for public safety agencies. Bridge4PS improved emergency response for events like hurricanes and major public gatherings.
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Rocket. Chat helped the Chamber of Deputies cut response times from days to minutes. Over 3000 public servants now use...the platform for secure team collaboration and digital transformation. Automations and bots replaced manual processes, making staff support much faster. The Chamber saved $20K per incident and saw a 90% drop in request resolution time. Rocket.Chat ensures data sovereignty and legal compliance for sensitive government communications.
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Rocket. Chat helped the Public Defender’s Office of the State of São Paulo (DPESP) support over 1 million citizen cases....The pandemic forced DPESP to close physical offices and move to digital communication. They used Rocket.Chat for secure, omnichannel citizen support, including WhatsApp integration. DPESP saved $20,000 per incident and now serves 40,000 citizens monthly. The platform improved data privacy, accelerated judicial services, and enabled fast, reliable digital operations.
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Rocket. Chat helped the City of Campinas save $20K per incident by integrating WhatsApp for citizen services. The city faced...30,000 monthly calls with 10% unanswered due to high demand. Rocket.Chat enabled secure, scalable, and 24/7 communication, reducing backlogs and improving service. Integration with WhatsApp and a chatbot allowed most requests to be resolved on first contact. The platform ensures data security, compliance, and transparency for public sector needs.
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Rocket. Chat's AI platform helped the Brazilian government fight COVID-19. The challenge was to optimize healthcare and reduce system overload....Rocket.Chat, with Amazon, built a digital assistance platform for fast virus diagnosis. The platform uses AI bots for screening, guidance, and teleconsultations across channels like WhatsApp and Facebook. It reached 30 million users, reduced hospital crowding, and helped map infection trends.
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Rocket. Chat helped the Chamber of Deputies in Brazil move to secure, efficient digital collaboration. Staff used to wait up...to 3 days for responses. After Rocket.Chat, average response time dropped to 5 minutes. Over 3,000 public servants saw improved efficiency. The platform enabled secure messaging, file sharing, and automation. The Chamber now has better data control and faster workflows.
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Rocket. Chat helps the City of Campinas serve residents with a smart, secure, and scalable platform. The city integrated Rocket.Chat...with WhatsApp to handle citizen requests. This solution provides 24/7 service and aims to resolve most inquiries on first contact. The city expects to transfer 40% of interactions to this platform. The new system could eliminate a 10% gap in monthly unaddressed inquiries.
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Rocket. Chat helped Elsäkerhetsverket replace their discontinued communication tool with a secure, compliant platform. The agency needed a solution that...met strict EU data protection laws and supported reliable internal collaboration. Rocket.Chat provided secure messaging, audio and video calls, and document sharing. Employees now spend less time on emails, tickets, and incident resolution. The platform supports real-time communication, crisis management, and hybrid work, making daily operations more efficient.
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Rocket. Chat on AWS helped eu-LISA enable secure, real-time collaboration between technical teams and EU Member States. eu-LISA needed a...platform that was easy to use, secure, and fully compliant with EU data protection laws. The agency deployed Rocket.Chat on AWS Cloud in Germany to ensure data sovereignty and compliance. This solution allowed teams to coordinate testing campaigns quickly, reduce delays, and maintain full compliance. eu-LISA saw greater speed, less friction, and full compliance in their operations.
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Rocket. Chat helped the Government of British Columbia solve DevOps issues 10 times faster. The BCDevExchange needed a secure, open-source...platform for developers and vendors to work together. Cloud-based tools did not meet their security and legislative needs. Rocket.Chat offered a self-managed, API-driven solution that fit their requirements. Now, over 2,000 members use Rocket.Chat for instant, open communication and faster problem-solving.
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Rocket. Chat helped Master Concept deliver secure, sovereign communication for government agencies in Hong Kong. Agencies faced risks from email,...consumer apps, and cloud solutions that could not protect sensitive data. With Rocket.Chat, agencies hosted communications on their own servers. This kept all data under government control. Agencies now avoid cloud and consumer app risks by securing sensitive data on government premises.
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Rocket. Chat helped the Public Defender’s Office of the State of São Paulo (DPESP) move to digital services during the...pandemic. Before, citizens had to visit in person for legal help, causing delays and repeat visits. The lockdown forced DPESP to find a secure way to talk to citizens online. They used Rocket.Chat to share messages and files safely. The platform let them support over 1 million citizen cases and handle about 40,000 citizens each month. Rocket.Chat made their services faster and more secure.
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Rocket. Chat helped the City of Cologne secure digital collaboration for 20,000 employees. The city faced risks from shadow IT...as hybrid work increased. They needed a secure, compliant platform for internal and external communication. Rocket.Chat's on-premise, open-source solution met strict data privacy and regulatory needs. Employees now use Rocket.Chat for faster, safer real-time communication, replacing outdated tools.
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Rocket. Chat helped Juvare speed up its emergency preparedness solution launch by six months. Juvare used Rocket.Chat for secure, scalable,...and compliant crisis communication. The platform saved $20,000 per incident and improved collaboration across agencies. Juvare met strict data residency and security needs using Rocket.Chat's flexible deployment. The solution enabled faster go-to-market and better community safety.
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Rocket. Chat on AWS helped eu-LISA save $20K per incident by enabling secure, real-time collaboration for technical teams and EU...Member States. The agency needed a compliant messaging platform to manage testing campaigns across Europe and meet strict EU data protection laws. Rocket.Chat delivered browser-based access, end-to-end encryption, and integration with Jira for instant ticket updates. Hundreds of users onboarded in 90 days, with thousands of secure messages exchanged and improved support speed.
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Rocket. Chat helped Audi Business Innovation save 1/3 on cloud costs and speed up onboarding for external partners. The IT...team needed a secure, self-hosted, open-source communication platform after HipChat was discontinued. Rocket.Chat enabled fast, secure collaboration and real-time alerts for ChatOps. External partner setup dropped from weeks to 30 minutes. The number of users doubled across the VW Group.
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Rocket. Chat helped Onshore Cybersecurity save $20K per incident by solving data persistence issues. The company needed a secure, open-source,...on-premise communication platform. Rocket.Chat provided full chat history, strong security, and easy integrations with Zoom, Jitsi, and Bamboo HR. Over 200 users now collaborate securely, moving all daily communications from email to Rocket.Chat. The platform boosted productivity and centralized information for engineers and HR.
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Rocket. Chat helped OW2 move their in-person conference online in just two weeks. OW2 used Rocket.Chat channels to share information,...promote ideas, and gather feedback from 50,000 users. The platform's YouTube integration enabled real-time live streaming. White-label features let OW2 customize the event with their own branding. Attendees joined easily with a simple invite link, boosting engagement.
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Rocket. Chat helped Audi Business Innovation find a secure, self-hosted communication platform. HipChat was discontinued, and Slack did not meet...their security needs. Rocket.Chat offered advanced security, open-source code, and push notifications. Teams now onboard external partners faster and collaborate more easily. Audi Business Innovation saved one third on cloud costs by scaling Rocket.Chat infrastructure.
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Rocket. Chat helped Gluu secure private team communication with end-to-end encryption. Gluu needed a secure, easy-to-use platform for its remote...team of 45 people. Rocket.Chat delivered strong privacy, compliance, and a user-friendly experience. Gluu built automations like GitBot for daily tasks. The team values Rocket.Chat’s usability and audit features. No employee has needed help using Rocket.Chat in five years.
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Juvare used Rocket. Chat to improve emergency preparedness and crisis communication. They needed a chat solution that worked across different...regions and met strict data security rules. Juvare chose Rocket.Chat instead of building their own tool. This let them launch faster and focus on their main products. The new chat feature helped Juvare support community safety and speed up their go-to-market by 6 months.
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Rocket. Chat helped KingHost cut email volume by 70%. Before, KingHost struggled with slow project feedback and long email threads....Their old instant messaging tool failed because it lacked group chat and had bugs. With Rocket.Chat, KingHost centralized team communication and improved efficiency by 70%. Teams now use channels for strategic decisions and news. Integrations and automation help manage information and keep everyone updated fast.
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Rocket. Chat enabled a U.S. Federal System Integrator to provide secure, air-gapped communication for over 600 engineers across 11 secure...sites. The team replaced an outdated IRC server to support 40+ sensitive government programs. Rocket.Chat offered offline deployment, LDAP integration, and role-based access control. The platform improved team collaboration, reduced security risks, and unified communication across classified environments. Both technical and non-technical users adopted the solution quickly, strengthening organizational alignment.
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Rocket. Chat helped Caritas Vienna connect over 6,000 employees with a simple, customizable chat platform. Before, staff used personal accounts...on apps like WhatsApp, causing delays and security risks. Rocket.Chat offered group and one-on-one chat, mobile apps, and easy integration with Zoom. The IT team could turn off unneeded features, making it easy for non-technical staff. Caritas Vienna values Rocket.Chat’s fast support and quick feature updates.
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Rocket. Chat helped DB Systel build a messaging app for Deutsche Bahn. The goal was to increase user adoption and...make customer service easier. They needed a secure, self-managed chat platform that worked with SMS and Twilio. Rocket.Chat offered open source flexibility and strong security. DB Systel launched the ReiseBuddy concierge app using Rocket.Chat’s Omnichannel features. The app quickly helped customers with bookings and travel questions, improving customer experience.
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Rocket. Chat helps CCDCOE run secure, real-time communication for NATO's cyber defence exercises. CCDCOE needed a platform with strong security,...on-premise deployment, and end-to-end encryption. Rocket.Chat enabled safe, fast messaging for over 4000 participants from 40+ NATO nations. The platform supports high message volumes and remote device management. CCDCOE uses Rocket.Chat as its main communications tool for all exercises.
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Rocket. Chat helped a Texas city’s emergency management team improve crisis communication. The old system was slow and hard to...use, delaying emergency response by over an hour. With Rocket.Chat, onboarding dropped from 45 minutes to less than five. The team now uses secure channels, message auditing, and easy access controls. They improved cost recovery documentation and can recover up to 75% of costs from FEMA. The platform made emergency operations faster and more efficient.
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