Team collaboration software providing omnichannel communication through audio/video conferencing, real-time chat and other tools
Financial Services Case Studies and Success Stories with Rocket.Chat
CASE STUDY SeekingAlpha
Rocket.Chat helped SeekingAlpha improve communication for Marketplace subscribers. The company needed a modern, flexible chat platform to support its growing community. SeekingAlpha used Rocket.Chat ...to provide real-time collaboration and a VIP experience for users. The platform became a key retention tool. As a result, SeekingAlpha more than doubled its Marketplace revenue in 2020.
Publishing Case Studies and Success Stories with Rocket.Chat
CASE STUDY Bridge 4 Public Safety
Rocket.Chat helped Bridge 4 Public Safety build a secure messaging app for thousands of users from over 400 agencies in the US. The challenge was to ensure data compliance and secure communication fo...r public safety teams. Rocket.Chat provided an open-source, self-hosted platform with strong security and collaboration features. The Bridge4PS app now enables fast, secure communication for emergency response, including during hurricanes and major public events. Agencies can share information quickly and work together across state lines.
Computer & Network Security Case Studies and Success Stories with Rocket.Chat
CASE STUDY onShore Security
Rocket.Chat helped onShore Security solve problems with data loss and chat history. The company needed a secure, open-source, on-premise messaging platform. Rocket.Chat provided full message history ...and strong security. After switching, onShore moved all daily communications to Rocket.Chat. The team now has a secure, reliable way to collaborate and manage projects.
Non-Profit Organization Management Case Studies and Success Stories with Rocket.Chat
CASE STUDY SHM Foundation
Rocket.Chat helped SHM Foundation run secure support groups for people facing stigma and social isolation. SHM Foundation needed a private, easy-to-use platform for sensitive health discussions. They... chose Rocket.Chat for its end-to-end encryption, privacy compliance, and data ownership features. The platform now supports about 150 HIV-positive adults and adolescents in Africa. Usage grew during the pandemic as in-person meetings became difficult.
Government Administration Case Studies and Success Stories with Rocket.Chat
CASE STUDY Chamber of Deputies (Brazil)
Rocket.Chat helped the Chamber of Deputies in Brazil move to secure, efficient digital collaboration. Staff used to wait up to 3 days for responses. After Rocket.Chat, average response time dropped t...o 5 minutes. Over 3,000 public servants saw improved efficiency. The platform enabled secure messaging, file sharing, and automation. The Chamber now has better data control and faster workflows.
Rocket.Chat helped Master Concept deliver secure, sovereign communication for government agencies in Hong Kong. Agencies faced risks from email, consumer apps, and cloud solutions that could not prot...ect sensitive data. With Rocket.Chat, agencies hosted communications on their own servers. This kept all data under government control. Agencies now avoid cloud and consumer app risks by securing sensitive data on government premises.
Rocket.Chat helped the City of Cologne secure digital collaboration for 20,000 employees. The city faced risks from shadow IT as hybrid work increased. They needed a secure, compliant platform for in...ternal and external communication. Rocket.Chat's on-premise, open-source solution met strict data privacy and regulatory needs. Employees now use Rocket.Chat for faster, safer real-time communication, replacing outdated tools.
Rocket.Chat helped the Government of British Columbia solve DevOps issues 10 times faster. The BCDevExchange needed a secure, open-source platform for developers and vendors to work together. Cloud-b...ased tools did not meet their security and legislative needs. Rocket.Chat offered a self-managed, API-driven solution that fit their requirements. Now, over 2,000 members use Rocket.Chat for instant, open communication and faster problem-solving.
Rocket.Chat helps the City of Campinas serve residents with a smart, secure, and scalable platform. The city integrated Rocket.Chat with WhatsApp to handle citizen requests. This solution provides 24.../7 service and aims to resolve most inquiries on first contact. The city expects to transfer 40% of interactions to this platform. The new system could eliminate a 10% gap in monthly unaddressed inquiries.
Rocket.Chat on AWS helped eu-LISA enable secure, real-time collaboration between technical teams and EU Member States. eu-LISA needed a platform that was easy to use, secure, and fully compliant with... EU data protection laws. The agency deployed Rocket.Chat on AWS Cloud in Germany to ensure data sovereignty and compliance. This solution allowed teams to coordinate testing campaigns quickly, reduce delays, and maintain full compliance. eu-LISA saw greater speed, less friction, and full compliance in their operations.
Rocket.Chat helped Elsäkerhetsverket replace their discontinued communication tool with a secure, compliant platform. The agency needed a solution that met strict EU data protection laws and supporte...d reliable internal collaboration. Rocket.Chat provided secure messaging, audio and video calls, and document sharing. Employees now spend less time on emails, tickets, and incident resolution. The platform supports real-time communication, crisis management, and hybrid work, making daily operations more efficient.
CASE STUDY Brazilian government (states, city halls, and federal government)
Rocket.Chat's AI platform helped the Brazilian government fight COVID-19. The challenge was to optimize healthcare and reduce system overload. Rocket.Chat, with Amazon, built a digital assistance pla...tform for fast virus diagnosis. The platform uses AI bots for screening, guidance, and teleconsultations across channels like WhatsApp and Facebook. It reached 30 million users, reduced hospital crowding, and helped map infection trends.
CASE STUDY Public Defender’s Office of the State of São Paulo (DPESP)
Rocket.Chat helped the Public Defender’s Office of the State of São Paulo (DPESP) move to digital services during the pandemic. Before, citizens had to visit in person for legal help, causing delays ...and repeat visits. The lockdown forced DPESP to find a secure way to talk to citizens online. They used Rocket.Chat to share messages and files safely. The platform let them support over 1 million citizen cases and handle about 40,000 citizens each month. Rocket.Chat made their services faster and more secure.
Information Technology and Services Case Studies and Success Stories with Rocket.Chat
CASE STUDY OW2
Rocket.Chat helped OW2 move their in-person conference online in just two weeks. OW2 used Rocket.Chat channels to share information, promote ideas, and gather feedback from 50,000 users. The platform...'s YouTube integration enabled real-time live streaming. White-label features let OW2 customize the event with their own branding. Attendees joined easily with a simple invite link, boosting engagement.
Juvare used Rocket.Chat to improve emergency preparedness and crisis communication. They needed a chat solution that worked across different regions and met strict data security rules. Juvare chose R...ocket.Chat instead of building their own tool. This let them launch faster and focus on their main products. The new chat feature helped Juvare support community safety and speed up their go-to-market by 6 months.
Rocket.Chat helped Audi Business Innovation find a secure, self-hosted communication platform. HipChat was discontinued, and Slack did not meet their security needs. Rocket.Chat offered advanced secu...rity, open-source code, and push notifications. Teams now onboard external partners faster and collaborate more easily. Audi Business Innovation saved one third on cloud costs by scaling Rocket.Chat infrastructure.
Rocket.Chat helped Gluu secure private team communication with end-to-end encryption. Gluu needed a secure, easy-to-use platform for its remote team of 45 people. Rocket.Chat delivered strong privacy..., compliance, and a user-friendly experience. Gluu built automations like GitBot for daily tasks. The team values Rocket.Chat’s usability and audit features. No employee has needed help using Rocket.Chat in five years.
Rocket.Chat helped KingHost cut email volume by 70%. Before, KingHost struggled with slow project feedback and long email threads. Their old instant messaging tool failed because it lacked group chat... and had bugs. With Rocket.Chat, KingHost centralized team communication and improved efficiency by 70%. Teams now use channels for strategic decisions and news. Integrations and automation help manage information and keep everyone updated fast.
Rocket.Chat enabled a U.S. Federal System Integrator to provide secure, air-gapped communication for over 600 engineers across 11 secure sites. The team replaced an outdated IRC server to support 40+... sensitive government programs. Rocket.Chat offered offline deployment, LDAP integration, and role-based access control. The platform improved team collaboration, reduced security risks, and unified communication across classified environments. Both technical and non-technical users adopted the solution quickly, strengthening organizational alignment.
Other Industry Case Studies and Success Stories with Rocket.Chat
CASE STUDY U.S. city emergency management team (anonymized, Texas)
Rocket.Chat helped a Texas city’s emergency management team improve crisis communication. The old system was slow and hard to use, delaying emergency response by over an hour. With Rocket.Chat, onboa...rding dropped from 45 minutes to less than five. The team now uses secure channels, message auditing, and easy access controls. They improved cost recovery documentation and can recover up to 75% of costs from FEMA. The platform made emergency operations faster and more efficient.
Rocket.Chat helped Caritas Vienna connect over 6,000 employees with a simple, customizable chat platform. Before, staff used personal accounts on apps like WhatsApp, causing delays and security risks.... Rocket.Chat offered group and one-on-one chat, mobile apps, and easy integration with Zoom. The IT team could turn off unneeded features, making it easy for non-technical staff. Caritas Vienna values Rocket.Chat’s fast support and quick feature updates.
Rocket.Chat helped DB Systel build a messaging app for Deutsche Bahn. The goal was to increase user adoption and make customer service easier. They needed a secure, self-managed chat platform that wo...rked with SMS and Twilio. Rocket.Chat offered open source flexibility and strong security. DB Systel launched the ReiseBuddy concierge app using Rocket.Chat’s Omnichannel features. The app quickly helped customers with bookings and travel questions, improving customer experience.
Rocket.Chat helps CCDCOE run secure, real-time communication for NATO's cyber defence exercises. CCDCOE needed a platform with strong security, on-premise deployment, and end-to-end encryption. Rocke...t.Chat enabled safe, fast messaging for over 4000 participants from 40+ NATO nations. The platform supports high message volumes and remote device management. CCDCOE uses Rocket.Chat as its main communications tool for all exercises.
