kore.ai: Product updates, Customer stories, and Insights | 2026 Cuspera

Kore.ai AI for Service helped Autodoc cut agent workload by 30%. The company improved customer satisfaction by 15% and reduced average handling time by 20%. Autodoc used AI agents to automate routine... tasks and provide 24/7 multilingual support across 27 countries. Agents now focus on complex issues, while AI handles repetitive questions. Self-service usage increased by 11%.
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Kore.ai helped RCBC transform customer service with Erica, an AI-powered virtual assistant. RCBC used Erica to handle over 600,000 customer support conversations in 2023. This reduced the workload fo...r human agents and saved PHP 22 million in costs. The bank saw an 80% increase in chatbot adoption after adding rewards redemption. RCBC achieved ROI within the first year and improved customer satisfaction scores.
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Kore.ai Search AI helped a leading US airline cut agent research time by 30%. The airline used generative AI-powered search to reduce average handle time by 10% and boost first call resolution by 20%.... The solution integrated with SharePoint and met strict regulatory needs. In just 51 days, the contact center saw faster, more accurate responses and lower costs. The hybrid AI and human model improved guest satisfaction and set a new standard for airline customer service.
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Kore.ai helped a leading Middle Eastern bank automate banking workflows with multi-lingual AI agents. The bank wanted to improve support in English and Arabic for both customers and employees. Kore.a...i deployed modular AI agents to handle over 150,000 daily conversations and automate 15–40% of high-volume tasks. The solution enabled straight-through processing for critical tasks, reduced response times, and cut costs. Teams now focus on strategic work while maintaining high service quality.
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Kore.ai AI for Service helped a North American digital ticket marketplace handle 55,000 monthly self-service sessions. The company faced high-volume, time-sensitive support needs during live events. ...AI Agents automated common ticket inquiries across web and mobile, reducing wait times and supporting a 47% containment rate. The solution scaled support during peak demand and freed human agents for complex issues.
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Kore.ai AI for Service helped a global e-commerce giant handle 520,000 calls and over 900,000 weekly self-service sessions. The company achieved a 75% containment rate, reducing the need for live age...nts. The solution unified customer support across voice and digital channels. Customers now get fast, consistent, and automated help for orders, payments, and account issues. Escalations to human agents are seamless, improving efficiency and customer experience.
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