kore.ai Overview

Koreai offers a no-code platform to create conversational assistants for enhancing customer and employee experiences. Interactions are intelligently automated across multiple languages and channels.

Use Cases

Customers recommend Engagement Management, Customer Feedback Management, Collaboration, as the business use cases that they have been most satisfied with while using kore.ai.

Other use cases:

  • Helpdesk Management
  • Onboarding
  • Communication Management
  • Generation Of New Leads
  • Workflow Management
  • Social Media Analytics
  • Conversion Management
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Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using kore.ai.

Other priorities:

  • Improve Brand Engagement
  • Improve Efficiency
  • Increase Sales & Revenue
  • Improve Internal Communications
  • Launch New Products
  • Scale Best Practices
  • Improve Digital And Social Presence
  • Improve ROI
  • Build Brand Awareness
  • Increase Customer Life Time Value
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kore.ai Use-Cases and Business Priorities: Customer Satisfaction Data

kore.ai works with different mediums / channels such as Promotions. Video. Chat etc.

kore.ai's features include Bot, Personalization, Alerts: Popups & Notifications, etc. and kore.ai support capabilities include Chat Support, 24/7 Support, AI Powered, etc. also kore.ai analytics capabilities include Custom Reports, and Analytics.

Peer review evidence (same sources as the product rating summary)

"...Hospitals and clinics can use chatbots to increase brand awareness by engaging customers in the digital channels they frequent most...." How AI bots improves access to clinical care in healthcare
"...They also provide real-time customer feedback, and can seamlessly transfer conversations to human agents based on your preferred escalation logic...." Bots Platform
"...Our platform enables you to handle and control the entire enterprise bots development life cycle , including support for multi-developer collaboration, the ability to maintain multiple versions and environments for the AI bots , maker-checker processes, and more. ..." Bots Platform

kore.ai, Vymo, Certainly, DataRobot, Popup Maker, etc., all belong to a category of solutions that help Bot Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for kore.ai

Top Industries

  • Computer Software
  • Information Technology and Services

Popular in

  • Small Business
  • Mid Market
  • Large Enterprise

kore.ai is popular in Computer Software, and Information Technology And Services, and is widely used by Small Business, Mid Market, and Large Enterprise.

kore.ai Customer wins, Customer success stories, Case studies

What Are the key features of kore.ai for Engagement Management?

How does kore.ai facilitate Customer Feedback Management?

How does kore.ai address your Collaboration Challenges?

How can kore.ai enhance your Helpdesk Management process?

What makes kore.ai ideal for Onboarding?

41 buyers and buying teams have used Cuspera to assess how well kore.ai solved their Bot Platform needs. Cuspera uses 2117 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Bot Platform needs.

 

a U.S. retail pharmacy chain - Retail Pharmacy - Very Large

Voice AI Deployment Showcases Kore ai's Scale in Retail Pharmacy Automation - TipRanks

Kore.ai's Voice Gateway is being used by a U.S. retail pharmacy chain to automate high-volume support calls across over 7,000 stores. The system handles pharmacy-specific terminology, recognizes call...ers, and escalates complex issues to pharmacists. This deployment highlights Kore.ai's capability in voice automation, potentially enhancing operational efficiency and supporting premium pricing for its AI solutions in healthcare and retail markets.

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Coretura - Automotive - Large

Coretura Selects Alloy Kore to Advance a Unique Software-Defined Vehicle Platform for Its Commercial Vehicle Customers

Gothenburg, Sweden

Coretura, a joint venture by Daimler Truck and Volvo Group, has selected Alloy Kore as the foundational software layer for its software-defined vehicle (SDV) platform. This decision aims to enhance t...he development and deployment of commercial vehicles by leveraging Alloy Kore's safety-certified, scalable software foundation. The adoption underscores Coretura's commitment to advancing SDV innovation and efficiency in high-performance computing environments.

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US pharmacy chain - Retail - Very Large

USA

Kore.ai Voice Gateway powers a US pharmacy chain’s voice AI, handling over 1 million pharmacy calls daily across 7,000+ stores. The solution automates prescription support, reducing interruptions for... pharmacists and improving access for customers. Voice AI manages about 120 calls per store each day, shifting routine tasks away from staff. The deployment delivers faster, more accurate service and ensures high availability, even during outages. The platform sets a scalable foundation for future voice automation in retail healthcare.

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Major NA insurance payer - Health, Wellness And Fitness - Very Large

USA

Kore.ai helped a major North American health insurer modernize its contact center. The company faced high call volumes and manual documentation, which slowed service. Kore.ai's AI for Service automat...ed routine inquiries, improved multilingual transcription, and provided real-time agent assistance. This reduced post-call documentation time and improved accuracy. The insurer achieved up to 40% lower operational costs and better member experiences.

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Major telecoms leader (one of the largest broadband and cable operators in the United States) - Telecommunications - Very Large

USA

Kore.ai AI Agents helped a major US telecoms leader modernize its IVR system. The company handled 600,000 daily calls and 250 million annual voice interactions. By deploying AI for Service, they impr...oved automation by 20% and shifted 53% of IVR traffic to AI agents. This led to $125 million in projected annual savings and a better customer experience. The scalable solution supports over 50 voice use cases and sets a foundation for future AI growth.

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Large U.S. telecommunications provider - Telecommunications - Medium

USA

Kore.ai helped a large U.S. telecommunications provider modernize its customer service with AI-powered voice automation. The provider replaced legacy IVR with conversational self-service, improving c...all containment to about 40% and reducing average call length by 25%. In one month, the system handled over 134,000 automated interactions. The solution integrated with existing contact center systems and enabled secure, personalized self-service. This foundation supports future expansion across voice and digital channels.

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Kore.ai Generative AI and Large Language Model (LLM) Capabilities

Video Thumbnail

Frequently Asked Questions (FAQ)

What buyers ask before choosing kore.ai

What is kore.ai?

Kore.ai is a Virtual assistant platform that builds intelligent virtual solutions to enhance enterprise-employee experience, customer satisfaction, and drive ROI for enterprises. It helps to enhance customer relations, improve brand engagement, and increase sales and revenue.

Kore.ai offers a unique blend of Conversational AI chat interface and Digital UX that helps enterprises design, build, test and deploy AI-powered virtual assistants. It provides all the components and capabilities needed to build sophisticated virtual assistants that satisfy complex enterprise use cases, accelerate time to market, and exceed customer expectations.

Key traits include reducing reliance on tickets, callbacks, and queues which provides users with responses in seconds, eliminating frustrating wait times, delivers timely, accurate, and personalized experiences to users at scale, enables self-service across popular digital and voice-based channels and many more.

What is kore.ai used for?

kore.ai is a Bot Platform Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Engagement Management, Customer Feedback Management and Collaboration .

What are the top features of kore.ai?

bot, Personalization and Alerts: popups & Notifications are some of the top features of kore.ai.

Who uses kore.ai?

kore.ai is used by Computer Software, Information Technology And Services among other industries.

What are kore.ai alternatives?

Vymo, Certainly, DataRobot and Popup Maker are popular alternatives for kore.ai.

Where is kore.ai located?

kore.ai is headquartered at 7380, West Sand Lake Road, Suite 390, Orlando, FL 32819.
lightning

Peers used kore.ai for engagement management and customer feedback management

kore.ai Competitors

kore.ai Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.60/5 ★

Read Reviews (106)
Custom Reports

4.64/5 ★

Read Reviews (165)
Analytics

4.63/5 ★

Read Reviews (139)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.60/5 ★

Read Reviews (106)
Custom Reports

4.64/5 ★

Read Reviews (165)
Analytics

4.63/5 ★

Read Reviews (139)

Software Failure Risk Guidance

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for kore.ai

Overall Risk Meter

Low Medium High

Top Failure Risks for kore.ai

Kore.ai Inc News

Product

Kore ai Highlights Advanced Voice AI Capabilities for Contact Centers - TipRanks.com

Kore.ai is focusing on enhancing its voice AI capabilities for contact centers, addressing technical and UX challenges like latency and conversational flow. The company highlights features such as detecting speech pauses and handling interruptions, aiming to improve customer experience and differentiate itself in the enterprise AI market.

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Product

Kore.ai Launches Autoloop to Optimize AI Agent Performance

Kore.ai launched Autoloop, an optimization engine for its Agent Platform, Artemis edition. Autoloop automates AI agent performance by continuously optimizing them against enterprise-defined goals. It enhances task completion, accuracy, business-rule adherence, safety, consistency, user experience, and cost efficiency. Key innovations include StateTrace for visibility and Agent Blueprint Language for control, enabling precise, scalable optimization.

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Product

Kore.ai Autoloop: Continuous Optimization for Enterprise AI Agents ...

Kore.ai introduced Autoloop, a continuous optimization tool for enterprise AI agents. Autoloop diagnoses, repairs, and verifies agents in production, enhancing reliability by tracing failures and applying precise fixes. It supports three operational modes—Autopilot, Copilot, and Advisor—catering to different governance needs. This integration aims to reduce operational overhead and improve agent reliability at scale.

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Product

Kore.ai Launches Autoloop to Optimize Enterprise AI Agents

Kore.ai has launched Autoloop, an AI agent optimization platform, now available for customers using the Kore.ai Agent Platform, Artemis edition. Autoloop continuously evaluates AI agents against business objectives, identifies performance gaps, and applies targeted improvements. It aims to enhance agent reliability, efficiency, and compliance with business rules, addressing challenges in deploying AI agents at scale.

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Kore.ai Inc Profile

Company Name

Kore.ai Inc

Company Website

https://kore.ai/

HQ Location

7380, West Sand Lake Road, Suite 390, Orlando, FL 32819

Employees

251-500

Social

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Financials

SERIES B