kore.ai Overview

Koreai offers a no-code platform to create conversational assistants for enhancing customer and employee experiences. Interactions are intelligently automated across multiple languages and channels.

Use Cases

Customers recommend Engagement Management, Customer Feedback Management, Collaboration, as the business use cases that they have been most satisfied with while using kore.ai.

Other use cases:

  • Helpdesk Management
  • Onboarding
  • Communication Management
  • Generation Of New Leads
  • Workflow Management
  • Social Media Analytics
  • Conversion Management
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Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using kore.ai.

Other priorities:

  • Improve Brand Engagement
  • Improve Efficiency
  • Increase Sales & Revenue
  • Improve Internal Communications
  • Launch New Products
  • Scale Best Practices
  • Improve Digital And Social Presence
  • Improve ROI
  • Build Brand Awareness
  • Increase Customer Life Time Value
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kore.ai Use-Cases and Business Priorities: Customer Satisfaction Data

kore.ai works with different mediums / channels such as Promotions. Video. Chat etc.

kore.ai's features include Bot, Personalization, Alerts: Popups & Notifications, etc. and kore.ai support capabilities include Chat Support, 24/7 Support, AI Powered, etc. also kore.ai analytics capabilities include Custom Reports, and Analytics.

Peer review evidence (same sources as the product rating summary)

"...Our bots can then ask users to select and perform tasks from a list of identified follow-up intents...." How Conversational Artificial Intelligence Chatbots Work
"...increase in customer satisfaction ratings by making it easier for consumers to understand confusing insurance terms. ..." Automated insurance agent streamlining insurance industry
"...Preview and share the conversational designer with business and development teams to collaborate...." Conversation Designer

kore.ai, Vymo, Certainly, DataRobot, Popup Maker, etc., all belong to a category of solutions that help Bot Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for kore.ai

Top Industries

  • Computer Software
  • Information Technology and Services

Popular in

  • Small Business
  • Mid Market
  • Large Enterprise

kore.ai is popular in Computer Software, and Information Technology And Services, and is widely used by Small Business, Mid Market, and Large Enterprise.

kore.ai Customer wins, Customer success stories, Case studies

What Are the key features of kore.ai for Engagement Management?

How can kore.ai optimize your Customer Feedback Management Workflow?

What Are the key features of kore.ai for Collaboration?

What solutions does kore.ai provide for Helpdesk Management?

What Are the key features of kore.ai for Onboarding?

41 buyers and buying teams have used Cuspera to assess how well kore.ai solved their Bot Platform needs. Cuspera uses 2117 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Bot Platform needs.

 

Ecuador's largest insurance provider - Insurance - Large

Ecuador

Kore.ai helped Ecuador's largest insurance provider modernize its contact center. The company managed over 120,000 monthly customer interactions and faced high costs and low automation. Kore.ai deplo...yed an AI-powered solution that unified voice and digital channels and automated more than 40 use cases. The insurer achieved a 75–80% automation rate and reduced operational costs by 25%. Agent productivity and customer satisfaction improved with real-time AI assistance.

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National Insurance Provider - Insurance - Medium

USA

Kore.ai helped a national insurance provider modernize customer service with AI for Service. The provider automated over 50,000 customer sessions using AI agents for digital and voice channels. About... 45% of inquiries were resolved through self-service, reducing pressure on human agents. The company realized $221,000 in operational value, with $1 million projected as automation expands. This scalable AI solution improved customer support and compliance in a regulated environment.

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Global design and engineering software leader - Computer Software - Large

Kore.ai helped a global design and engineering software leader automate employee support for 16,000 staff worldwide. The company unified HR, IT, legal, and procurement help into a single AI assistant.... Employees now get answers faster, with 75-80% of support tasks automated. Employee satisfaction reached 90%. The solution integrated with core systems and reduced manual ticket creation. 60 automation flows now handle routine requests, freeing teams for complex work.

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a leading confectionary manufacturer - Consumer Goods - Very Large

Kore.ai helped a leading confectionary manufacturer modernize IT support for 90,000 employees. The company replaced its legacy FAQ chatbot with an AI-powered IT assistant integrated with ServiceNow. ...The new solution supports 34 languages and enables self-service, ticket management, and agent handoff. In the first month, 65% of IT issues were resolved through self-service. The automation rate reached 74%, and employee satisfaction hit 90%.

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RCBC (Rizal Commercial Banking Corporation) Credit - Banking - Large

Manila, Philippines

Kore.ai helped RCBC Credit transform customer service with an AI-powered virtual assistant named Erica. Erica now handles over 600,000 customer interactions each year, deflecting routine inquiries an...d saving PHP 22 million in costs. The bank saw an 80% increase in chatbot adoption after adding rewards redemption. Customer satisfaction with AI-powered support now beats traditional channels. RCBC achieved ROI within the first year and continues to expand AI use cases.

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AMD - Consumer Electronics - Very Large

Santa Clara, USA

AMD used Kore.ai to transform HR support for over 30,000 employees. The AI-powered HR agent unified support across SAP SuccessFactors, ServiceNow, and Microsoft SharePoint. AMD saw an 80% reduction i...n HR resolution time and a 50% self-service deflection rate. Employee satisfaction increased by 70%. The solution enabled 24/7 support and streamlined approvals in Microsoft Teams.

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Kore.ai Generative AI and Large Language Model (LLM) Capabilities

Video Thumbnail

Frequently Asked Questions(FAQ)

for kore.ai

What is kore.ai?

Kore.ai is a Virtual assistant platform that builds intelligent virtual solutions to enhance enterprise-employee experience, customer satisfaction, and drive ROI for enterprises. It helps to enhance customer relations, improve brand engagement, and increase sales and revenue.

Kore.ai offers a unique blend of Conversational AI chat interface and Digital UX that helps enterprises design, build, test and deploy AI-powered virtual assistants. It provides all the components and capabilities needed to build sophisticated virtual assistants that satisfy complex enterprise use cases, accelerate time to market, and exceed customer expectations.

Key traits include reducing reliance on tickets, callbacks, and queues which provides users with responses in seconds, eliminating frustrating wait times, delivers timely, accurate, and personalized experiences to users at scale, enables self-service across popular digital and voice-based channels and many more.

What is kore.ai used for?

kore.ai is a Bot Platform Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Engagement Management, Customer Feedback Management and Collaboration .

What are the top features of kore.ai?

bot, Personalization and Alerts: popups & Notifications are some of the top features of kore.ai.

Who uses kore.ai?

kore.ai is used by Computer Software, Information Technology And Services among other industries.

What are kore.ai alternatives?

Vymo, Certainly, DataRobot and Popup Maker are popular alternatives for kore.ai.

Where is kore.ai located?

kore.ai is headquartered at 7380, West Sand Lake Road, Suite 390, Orlando, FL 32819.
lightning

Peers used kore.ai for engagement management and customer feedback management

kore.ai Competitors

kore.ai Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.60/5 ★

Read Reviews (106)
Custom Reports

4.64/5 ★

Read Reviews (165)
Analytics

4.63/5 ★

Read Reviews (139)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.60/5 ★

Read Reviews (106)
Custom Reports

4.64/5 ★

Read Reviews (165)
Analytics

4.63/5 ★

Read Reviews (139)

Software Failure Risk Guidance

?

for kore.ai

Overall Risk Meter

Low Medium High

Top Failure Risks for kore.ai

Kore.ai Inc News

Product

Kore.ai launches Artemis to help enterprises manage AI agents at scale

Kore.ai has launched Artemis, a new AI agent platform designed to streamline the deployment of AI agents for enterprises. The platform reduces deployment time from months to days using an AI-native architecture. It features the Agent Blueprint Language for standardizing AI workflows and integrates with Microsoft Foundry and Agent 365. Artemis supports multiple cloud environments and over 300 software integrations.

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Product

Kore.ai Launches Artemis, the New Generation of the Kore.ai Agent Platform for Building, Governing, and Optimizing Enterprise AI

Kore.ai has launched Artemis, the latest version of its Kore.ai Agent Platform, designed to enhance enterprise AI by building, governing, and optimizing multiagent systems. The platform, initially available on Microsoft Azure, introduces innovations like the Agent Blueprint Language and Dual-Brain Architecture, enabling rapid deployment and robust governance. It supports extensive integrations and complies with major security standards, catering to Global 2000 enterprises.

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Product

Kore.ai launches Artemis AI agent platform, takes on Salesforce and ServiceNow

Kore.ai has launched the Artemis AI agent platform, a significant upgrade designed to let enterprises build and optimize AI agents using AI itself. The platform introduces the Agent Blueprint Language (ABL) for standardizing AI agent governance and Arch, an AI system that automates agent deployment and optimization. Artemis, initially available on Microsoft Azure, emphasizes neutrality and supports multiple AI models and cloud environments. This positions Kore.ai as a competitor to major players like Salesforce and ServiceNow in the enterprise AI space.

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Product

Kore ai Emphasizes Agent Management Layer as Key to Scaling Enterprise AI

Kore.ai highlights the importance of its agent management layer in scaling enterprise AI solutions. This layer enhances AI deployment efficiency, allowing businesses to manage and optimize AI agents effectively. Kore.ai's focus on this technology aims to improve enterprise AI scalability and performance.

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Kore.ai Inc Profile

Company Name

Kore.ai Inc

Company Website

https://kore.ai/

HQ Location

7380, West Sand Lake Road, Suite 390, Orlando, FL 32819

Employees

251-500

Social

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Financials

SERIES B