kore.ai Overview

Kore.ai is a Virtual assistant platform that builds intelligent virtual solutions to enhance enterprise-employee experience, customer satisfaction, and drive ROI for enterprises. It helps to enhance customer relations, improve brand engagement, and increase sales and revenue.

Kore.ai offers a unique blend of Conversational AI chat interface and Digital UX that helps enterprises design, build, test and deploy AI-powered virtual assistants. It provides all the components and capabilities needed to build sophisticated virtual assistants that satisfy complex enterprise use cases, accelerate time to market, and exceed customer expectations.

Key traits include reducing reliance on tickets, callbacks, and queues which provides users with responses in seconds, eliminating frustrating wait times, delivers timely, accurate, and personalized experiences to users at scale, enables self-service across popular digital and voice-based channels and many more.

Cuspera Reviews

41 buyers and buying teams have used Cuspera to assess how well kore.ai solved their Bot Platform needs. Cuspera uses 2117 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Bot Platform needs.

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities peers achieved using kore.ai.

Other priorities:

  • Improve Brand Engagement
  • Improve Efficiency
  • Increase Sales & Revenue
  • Improve Internal Communications
  • Launch New Products
  • Scale Best Practices
  • Improve Digital And Social Presence
  • Improve ROI
  • Build Brand Awareness
  • Increase Customer Life Time Value
See all business priorities See less business priorities

Use Cases

Peers recommend Engagement Management , Customer Feedback Management , Collaboration , as the business use cases that they have been most satisfied while using kore.ai.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Engagement Management

4.82/5

Read Reviews (97)

"...Developers can easily modify default responses to ensure that every user experience is positive and engaging. ..." Chatbot Intelligence That Combines AI, Train chatbots to improve bot performance and learnability, and Natural Language
engaging and following up

4.81/5

Read Reviews (62)

"...Kore.ai provides a comprehensive analyze and learn module that helps you fine-tune your virtual assistants, so you can improve the customer experience, more effectively engage new audiences, and efficiently automate sales, support, and other key functions. ..."
Customer Feedback Management with Promotions

4.74/5

Read Reviews (25)

"...How Kore.ai virtual assistants can redefine the shopping experience and improve customer satisfaction and brand loyalty. ..." Artificial intelligence chatbot solutions for retail business
measuring customer satisfaction

4.59/5

Read Reviews (12)

"...Improve customer satisfaction. ..."
measuring net promoter score

3.69/5

Read Reviews (1)

"...increase in Net Promoter Score (NPS). reduction in flight check-in time. ..."
Collaboration with Video, Chat and Phone Calls

4.61/5

Read Reviews (22)

"...Bots with Cisco Spark help to do team-collaboration, enable group chats and calls, screen-sharing, file-sharing, and more. ..." Deploy To The Chatbot Channels Your Customers and Employees Prefer
PEER EXPERIENCES
Engagement Management

4.82/5

Read Reviews (97)

"...Developers can easily modify default responses to ensure that every user experience is positive and engaging. ..." Chatbot Intelligence That Combines AI, Train chatbots to improve bot performance and learnability, and Natural Language
engaging and following up

4.82/5

Read Reviews (62)

Customer Feedback Management with Promotions

4.74/5

Read Reviews (25)

"...How Kore.ai virtual assistants can redefine the shopping experience and improve customer satisfaction and brand loyalty. ..." Artificial intelligence chatbot solutions for retail business
measuring customer satisfaction

4.74/5

Read Reviews (12)

measuring net promoter score

4.74/5

Read Reviews (1)

Collaboration with Video, Chat and Phone Calls

4.61/5

Read Reviews (22)

"...Bots with Cisco Spark help to do team-collaboration, enable group chats and calls, screen-sharing, file-sharing, and more. ..." Deploy To The Chatbot Channels Your Customers and Employees Prefer

34+ more Business Use Cases

Our AI advisor, Wyz, harnessed 2117 insights from peers and experts to help you assess how these kore.ai use cases fit your Bot Platform needs.

Case Studies

COMPANY CASE STUDIES
Case Study Leading Healthcare Innovation company

Read more to know how Kore.ai's bots platform helped the company optimize its processes.

Read More
Case Study Leading Lighting company

Find out how Kore.ai helped enhance employee productivity and achieve a reduction in cost and time to market.

Read More
Case Study A Global Telecom Giant

A Global Telecom Giant Leverages Conversational AI to Improve Productivity & Optimize Cost

Read More

Frequently Asked Questions(FAQ)

for kore.ai

What is kore.ai?

Kore.ai is a Virtual assistant platform that builds intelligent virtual solutions to enhance enterprise-employee experience, customer satisfaction, and drive ROI for enterprises. It helps to enhance customer relations, improve brand engagement, and increase sales and revenue.

What is kore.ai used for?

kore.ai is a Bot Platform Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Engagement Management, Customer Feedback Management and Collaboration .

What are the top features of kore.ai?

bot, Personalization and Alerts: popups & Notifications are some of the top features of kore.ai.

Who uses kore.ai?

kore.ai is used by Computer Software, Information Technology And Services among other industries.

What are kore.ai alternatives?

Dialogflow, Cognigy.AI, Vymo and Avaamo are popular alternatives for kore.ai.

Where is kore.ai located?

kore.ai is headquartered at 7380, West Sand Lake Road, Suite 390, Orlando, FL 32819.

Popular Business Setting

for kore.ai

Top Industries

  • Computer Software
  • Information Technology and Services

Popular in

  • Small Business
  • Mid Market
  • Large Enterprise

Peers used kore.ai to Acquire customers and Enhance customer relationships

Peer and Expert Opinion on Features

for kore.ai

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
bot

4.55/5

Read Reviews (407)
Personalization

4.65/5

Read Reviews (72)
Alerts: popups & Notifications

4.57/5

Read Reviews (32)
Widgets

4.44/5

Read Reviews (15)
Dashboard

4.41/5

Read Reviews (14)
FEATURES RATINGS AND REVIEWS
bot

4.55/5

Read Reviews (407)
Personalization

4.65/5

Read Reviews (72)
Alerts: popups & Notifications

4.57/5

Read Reviews (32)
Widgets

4.44/5

Read Reviews (15)
Dashboard

4.41/5

Read Reviews (14)

IT and Other Capabilities

for kore.ai

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.63/5

Read Reviews (98)
Data Export

4.59/5

Read Reviews (37)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.63/5

Read Reviews (98)
Data Export

4.59/5

Read Reviews (37)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

4.60/5

Read Reviews (51)
24/7 Support

4.60/5

Read Reviews (250)
Phone Support

4.59/5

Read Reviews (41)
Email Support

4.58/5

Read Reviews (39)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

4.60/5

Read Reviews (51)
24/7 Support

4.60/5

Read Reviews (250)
Phone Support

4.59/5

Read Reviews (41)
Email Support

4.58/5

Read Reviews (39)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.60/5

Read Reviews (106)
Custom Reports

4.64/5

Read Reviews (165)
Analytics

4.63/5

Read Reviews (139)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.60/5

Read Reviews (106)
Custom Reports

4.64/5

Read Reviews (165)
Analytics

4.63/5

Read Reviews (139)

Software Failure Risk Guidance

?

for kore.ai

Overall Risk Meter

Low Medium High

Top Failure Risks for kore.ai

Vendor Profile Details

Company Name

kore.ai

Company Website

https://kore.ai/

HQ Location

7380, West Sand Lake Road, Suite 390, Orlando, FL 32819

Employees

251-500

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