kore.ai Overview

Koreai offers a no-code platform to create conversational assistants for enhancing customer and employee experiences. Interactions are intelligently automated across multiple languages and channels.

Use Cases

Customers recommend Engagement Management, Customer Feedback Management, Collaboration, as the business use cases that they have been most satisfied with while using kore.ai.

Other use cases:

  • Helpdesk Management
  • Onboarding
  • Communication Management
  • Generation Of New Leads
  • Workflow Management
  • Social Media Analytics
  • Conversion Management
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Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using kore.ai.

Other priorities:

  • Improve Brand Engagement
  • Improve Efficiency
  • Increase Sales & Revenue
  • Improve Internal Communications
  • Launch New Products
  • Scale Best Practices
  • Improve Digital And Social Presence
  • Improve ROI
  • Build Brand Awareness
  • Increase Customer Life Time Value
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kore.ai Use-Cases and Business Priorities: Customer Satisfaction Data

kore.ai works with different mediums / channels such as Promotions. Video. Chat etc.

kore.ai's features include Bot, Personalization, Alerts: Popups & Notifications, etc. and kore.ai support capabilities include Chat Support, 24/7 Support, AI Powered, etc. also kore.ai analytics capabilities include Custom Reports, and Analytics.

kore.ai, Vymo, Certainly, DataRobot, Popup Maker, etc., all belong to a category of solutions that help Bot Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for kore.ai

Top Industries

  • Computer Software
  • Information Technology and Services

Popular in

  • Small Business
  • Mid Market
  • Large Enterprise

kore.ai is popular in Computer Software, and Information Technology And Services, and is widely used by Small Business, Mid Market, and Large Enterprise.

Comprehensive Insights on kore.ai Use Cases

What makes kore.ai ideal for Engagement Management?

Why is kore.ai the best choice for Customer Feedback Management?

What makes kore.ai ideal for Collaboration?

How does kore.ai facilitate Helpdesk Management?

What solutions does kore.ai provide for Onboarding?

34+ more Business Use Cases

41 buyers and buying teams have used Cuspera to assess how well kore.ai solved their Bot Platform needs. Cuspera uses 2117 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Bot Platform needs.

Case Studies

Banking

CASE STUDY RCBC

Kore.ai helped RCBC transform customer service with Erica, an AI-powered virtual assistant. RCBC used Erica to handle over 600,000 customer support conversations in 2023. This reduced the workload fo...r human agents and saved PHP 22 million in costs. The bank saw an 80% increase in chatbot adoption after adding rewards redemption. RCBC achieved ROI within the first year and improved customer satisfaction scores.

Case Study Global Bank

Find out how a Global Bank enhances customer experience and reduces cost through Kore.ai Virtual Assistant Platform

Case Study Global Telecom Giant

Find out how a Global Telecom Giant leveraged the Kore.ai bots platform to optimize their business.

Case Study Leading Healthcare Innovation company

Read more to know how Kore.ai's bots platform helped the company optimize its processes.

Case Study Leading Lighting company

Find out how Kore.ai helped enhance employee productivity and achieve a reduction in cost and time to market.

Case Study A Global Telecom Giant

A Global Telecom Giant Leverages Conversational AI to Improve Productivity & Optimize Cost

Video

Kore.ai Generative AI and Large Language Model (LLM) Capabilities

Video Thumbnail

Frequently Asked Questions(FAQ)

for kore.ai

What is kore.ai?

Kore.ai is a Virtual assistant platform that builds intelligent virtual solutions to enhance enterprise-employee experience, customer satisfaction, and drive ROI for enterprises. It helps to enhance customer relations, improve brand engagement, and increase sales and revenue.

Kore.ai offers a unique blend of Conversational AI chat interface and Digital UX that helps enterprises design, build, test and deploy AI-powered virtual assistants. It provides all the components and capabilities needed to build sophisticated virtual assistants that satisfy complex enterprise use cases, accelerate time to market, and exceed customer expectations.

Key traits include reducing reliance on tickets, callbacks, and queues which provides users with responses in seconds, eliminating frustrating wait times, delivers timely, accurate, and personalized experiences to users at scale, enables self-service across popular digital and voice-based channels and many more.

What is kore.ai used for?

kore.ai is a Bot Platform Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Engagement Management, Customer Feedback Management and Collaboration .

What are the top features of kore.ai?

bot, Personalization and Alerts: popups & Notifications are some of the top features of kore.ai.

Who uses kore.ai?

kore.ai is used by Computer Software, Information Technology And Services among other industries.

What are kore.ai alternatives?

Vymo, Certainly, DataRobot and Popup Maker are popular alternatives for kore.ai.

Where is kore.ai located?

kore.ai is headquartered at 7380, West Sand Lake Road, Suite 390, Orlando, FL 32819.
lightning

Peers used kore.ai for engagement management and customer feedback management

kore.ai Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.60/5 ★

Read Reviews (106)
Custom Reports

4.64/5 ★

Read Reviews (165)
Analytics

4.63/5 ★

Read Reviews (139)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.60/5 ★

Read Reviews (106)
Custom Reports

4.64/5 ★

Read Reviews (165)
Analytics

4.63/5 ★

Read Reviews (139)

Software Failure Risk Guidance

?

for kore.ai

Overall Risk Meter

Low Medium High

Top Failure Risks for kore.ai

Kore.ai Inc News

Partnership

Kore.ai and AWS join forces to accelerate enterprise AI adoption - Express Computer

Kore.ai and AWS have formed a strategic partnership to drive enterprise adoption of artificial intelligence solutions. This collaboration leverages Kore.ais conversational AI platform and AWSs cloud infrastructure to deliver scalable, secure, and integrated AI-powered automation for businesses. The joint effort aims to accelerate digital transformation and enhance customer and employee experiences across industries.

Partnership

Kore.ai collaborates with AWS to accelerate enterprise AI deployment, adoption

Kore.ai has formed a strategic partnership with AWS, integrating its agent AI platform and business solutions with AWS services such as Amazon Bedrock, Amazon Q, and Amazon Connect. This collaboration enables AWS customers to access Kore.ais AI solutions directly through AWS Marketplace, streamlining enterprise AI adoption and deployment across various business use cases.

Partnership

Kore.ai Collaborates With Microsoft To Accelerate Enterprise AI Transformation

Kore.ai has partnered with Microsoft to launch the 'AI for Work' platform, designed to accelerate enterprise AI adoption. The platform integrates enterprise search, workflow automation, and multi-agent orchestration, aiming to improve business processes and employee productivity. This collaboration leverages Microsoft technologies to deliver secure, scalable AI solutions for organizations.

Partnership

Kore.ai collaborates with AWS to boost AI adoption for business - IT Brief Australia

Kore.ai has formed a strategic collaboration with Amazon Web Services (AWS) to integrate its Agent AI platform and business automation solutions with AWS services, including Amazon Bedrock, Amazon Q, and Amazon Connect. The partnership aims to accelerate enterprise AI adoption, enhance scalability, and improve customer experience. Kore.ais solutions will also be available via the AWS Marketplace.

Kore.ai Inc Profile

Company Name

Kore.ai Inc

Company Website

https://kore.ai/

HQ Location

7380, West Sand Lake Road, Suite 390, Orlando, FL 32819

Employees

251-500

Social

Financials

SERIES B