kore.ai Overview

Koreai offers a no-code platform to create conversational assistants for enhancing customer and employee experiences. Interactions are intelligently automated across multiple languages and channels.

Use Cases

Customers recommend Engagement Management, Customer Feedback Management, Collaboration, as the business use cases that they have been most satisfied with while using kore.ai.

Other use cases:

  • Helpdesk Management
  • Onboarding
  • Communication Management
  • Generation Of New Leads
  • Workflow Management
  • Social Media Analytics
  • Conversion Management
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Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using kore.ai.

Other priorities:

  • Improve Brand Engagement
  • Improve Efficiency
  • Increase Sales & Revenue
  • Improve Internal Communications
  • Launch New Products
  • Scale Best Practices
  • Improve Digital And Social Presence
  • Improve ROI
  • Build Brand Awareness
  • Increase Customer Life Time Value
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kore.ai Use-Cases and Business Priorities: Customer Satisfaction Data

kore.ai works with different mediums / channels such as Promotions. Video. Chat etc.

kore.ai's features include Bot, Personalization, Alerts: Popups & Notifications, etc. and kore.ai support capabilities include Chat Support, 24/7 Support, AI Powered, etc. also kore.ai analytics capabilities include Custom Reports, and Analytics.

kore.ai, Vymo, Certainly, DataRobot, Popup Maker, etc., all belong to a category of solutions that help Bot Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for kore.ai

Top Industries

  • Computer Software
  • Information Technology and Services

Popular in

  • Small Business
  • Mid Market
  • Large Enterprise

kore.ai is popular in Computer Software, and Information Technology And Services, and is widely used by Small Business, Mid Market, and Large Enterprise.

kore.ai Customer wins, Customer success stories, Case studies

How efficiently Does kore.ai manage your Engagement Management?

Why is kore.ai the best choice for Customer Feedback Management?

What benefits does kore.ai offer for Collaboration?

How does kore.ai facilitate Helpdesk Management?

How does kore.ai facilitate Onboarding?

41 buyers and buying teams have used Cuspera to assess how well kore.ai solved their Bot Platform needs. Cuspera uses 2117 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Bot Platform needs.

RCBC - Banking

Kore.ai helped RCBC transform customer service with Erica, an AI-powered virtual assistant. RCBC used Erica to handle over 600,000 customer support conversations in 2023. This reduced the workload fo...r human agents and saved PHP 22 million in costs. The bank saw an 80% increase in chatbot adoption after adding rewards redemption. RCBC achieved ROI within the first year and improved customer satisfaction scores.

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A leading global financial services institution - Financial Services

Kore.ai AskHR helped a leading global financial services institution automate HR support for over 40,000 employees. The AI-powered virtual assistant resolved 60% of HR queries without human help. HR ...ticket volume dropped by 31%. The company achieved a 94% AI agent ticket resolution rate and 83% reduction in HR tickets, with no increase in HR headcount. Employees accessed consistent support across Teams, mobile, and portal channels.

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A leading US-based telecommunications and mass media company - Telecommunications

Kore.ai Platform helped a leading US telecommunications company modernize its IVR system. The company migrated 53% of IVR traffic from MOD to Kore bots in 12 months. The new AI-driven IVR handles ove...r 600,000 calls per day. The solution aims for 90% IVR traffic migration by 2025. The platform improved call containment and reduced operational costs.

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Global Health Payer - Hospital & Health Care

Kore.ai Platform and Voice Gateway helped a global health payer handle 112,000 outbound and 273,000 inbound daily voice calls, plus 200,000 SMS and 2,000 chat sessions. The company faced high interac...tion volumes and needed secure, scalable automation for healthcare support. Kore.ai enabled omnichannel automation, improved containment, and supported a smooth cloud migration. The solution embedded AI automation across health and member services, with a roadmap for GenAI-powered agent assistance.

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Leading Middle Eastern bank - Banking

Kore.ai helped a leading Middle Eastern bank automate banking workflows with multi-lingual AI agents. The bank wanted to improve support in English and Arabic for both customers and employees. Kore.a...i deployed modular AI agents to handle over 150,000 daily conversations and automate 15–40% of high-volume tasks. The solution enabled straight-through processing for critical tasks, reduced response times, and cut costs. Teams now focus on strategic work while maintaining high service quality.

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Leading US airline - Hospitality

Kore.ai Search AI helped a leading US airline cut agent research time by 30%. The airline used generative AI-powered search to reduce average handle time by 10% and boost first call resolution by 20%.... The solution integrated with SharePoint and met strict regulatory needs. In just 51 days, the contact center saw faster, more accurate responses and lower costs. The hybrid AI and human model improved guest satisfaction and set a new standard for airline customer service.

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Kore.ai Generative AI and Large Language Model (LLM) Capabilities

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Frequently Asked Questions(FAQ)

for kore.ai

What is kore.ai?

Kore.ai is a Virtual assistant platform that builds intelligent virtual solutions to enhance enterprise-employee experience, customer satisfaction, and drive ROI for enterprises. It helps to enhance customer relations, improve brand engagement, and increase sales and revenue.

Kore.ai offers a unique blend of Conversational AI chat interface and Digital UX that helps enterprises design, build, test and deploy AI-powered virtual assistants. It provides all the components and capabilities needed to build sophisticated virtual assistants that satisfy complex enterprise use cases, accelerate time to market, and exceed customer expectations.

Key traits include reducing reliance on tickets, callbacks, and queues which provides users with responses in seconds, eliminating frustrating wait times, delivers timely, accurate, and personalized experiences to users at scale, enables self-service across popular digital and voice-based channels and many more.

What is kore.ai used for?

kore.ai is a Bot Platform Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Engagement Management, Customer Feedback Management and Collaboration .

What are the top features of kore.ai?

bot, Personalization and Alerts: popups & Notifications are some of the top features of kore.ai.

Who uses kore.ai?

kore.ai is used by Computer Software, Information Technology And Services among other industries.

What are kore.ai alternatives?

Vymo, Certainly, DataRobot and Popup Maker are popular alternatives for kore.ai.

Where is kore.ai located?

kore.ai is headquartered at 7380, West Sand Lake Road, Suite 390, Orlando, FL 32819.
lightning

Peers used kore.ai for engagement management and customer feedback management

kore.ai Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.60/5 ★

Read Reviews (106)
Custom Reports

4.64/5 ★

Read Reviews (165)
Analytics

4.63/5 ★

Read Reviews (139)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.60/5 ★

Read Reviews (106)
Custom Reports

4.64/5 ★

Read Reviews (165)
Analytics

4.63/5 ★

Read Reviews (139)

Software Failure Risk Guidance

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for kore.ai

Overall Risk Meter

Low Medium High

Top Failure Risks for kore.ai

Kore.ai Inc News

Awards

Kore.ai Named a Leader in Cognitive Search Platforms, Q4 2025 Evaluation - SMEStreet

Kore.ai has been named a Leader in The Forrester Wave: Cognitive Search Platforms, Q4 2025, recognized for its strategy, vision, and enterprise AI search capabilities. The company excelled in 11 criteria, including Vision, and was praised for its conversation-first search, data connectors, and enterprise-ready architecture. This recognition underscores Kore.ai's commitment to delivering scalable, context-rich AI solutions for enterprises.

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Awards

Kore.ai Named a Leader in Cognitive Search Platforms, Q4 2025 Evaluation

Kore.ai has been recognized as a Leader in The Forrester Wave: Cognitive Search Platforms, Q4 2025. The company excelled in the Strategy category and achieved top scores in 11 criteria, including Vision. Kore.ai's strengths in conversation-first search, data connectors, and enterprise-ready architecture were highlighted. The recognition underscores Kore.ai's commitment to delivering scalable, context-rich AI solutions for enterprises.

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Partnership

Kore.ai partners with Melbourne-based 8People to support Australian Enterprise AI adoption success - Intelligent CIO

Kore.ai has formed a strategic partnership with Melbourne-based 8People to enhance AI adoption among Australian enterprises. 8People will integrate Kore.ai's agent platform into its AI services, aiming to drive transformation and innovation by combining advanced technology with strategic enablement. This collaboration seeks to address the challenges enterprises face in realizing AI's full potential.

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Awards

iTWire - Kore.ai named a leader in Gartner Magic Quadrant for ...

Kore.ai has been recognized as a Leader in the 2025 Gartner Magic Quadrant for Conversational AI Platforms. The company was highlighted for its comprehensive platform capabilities, including GenAI enablement and process management, and its scalable business model. Kore.ai's Agent Platform allows enterprises to build and scale conversational AI applications, supporting multi-agent orchestration and AI governance. The recognition underscores Kore.ai's adaptability and investment in employee development.

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Kore.ai Inc Profile

Company Name

Kore.ai Inc

Company Website

https://kore.ai/

HQ Location

7380, West Sand Lake Road, Suite 390, Orlando, FL 32819

Employees

251-500

Social

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Financials

SERIES B