kore.ai Overview

Koreai offers a no-code platform to create conversational assistants for enhancing customer and employee experiences. Interactions are intelligently automated across multiple languages and channels.

Use Cases

Customers recommend Engagement Management, Customer Feedback Management, Collaboration, as the business use cases that they have been most satisfied with while using kore.ai.

Other use cases:

  • Helpdesk Management
  • Onboarding
  • Communication Management
  • Generation Of New Leads
  • Workflow Management
  • Social Media Analytics
  • Conversion Management
See all use cases See less use cases

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using kore.ai.

Other priorities:

  • Improve Brand Engagement
  • Improve Efficiency
  • Increase Sales & Revenue
  • Improve Internal Communications
  • Launch New Products
  • Scale Best Practices
  • Improve Digital And Social Presence
  • Improve ROI
  • Build Brand Awareness
  • Increase Customer Life Time Value
See all business priorities See less business priorities

kore.ai Use-Cases and Business Priorities: Customer Satisfaction Data

kore.ai works with different mediums / channels such as Promotions. Video. Chat etc.

kore.ai's features include Bot, Personalization, Alerts: Popups & Notifications, etc. and kore.ai support capabilities include Chat Support, 24/7 Support, AI Powered, etc. also kore.ai analytics capabilities include Custom Reports, and Analytics.

Peer review evidence (same sources as the product rating summary)

"...Kore.ai provides a comprehensive analyze and learn module that helps you fine-tune your virtual assistants, so you can improve the customer experience, more effectively engage new audiences, and efficiently automate sales, support, and other key functions. ..." Learn to analyze, monitor and train Virtual assistants
"...A Universal VA eliminates the need for users to have to talk to multiple virtual assistants to get things done, increasing customer satisfaction and improving the overall productivity of employees...." Connect multiple standard chatbots into one single universal bot
"...Our platform enables you to handle and control the entire enterprise bots development life cycle , including support for multi-developer collaboration, the ability to maintain multiple versions and environments for the AI bots , maker-checker processes, and more. ..." Bots Platform

kore.ai, Vymo, Certainly, DataRobot, Popup Maker, etc., all belong to a category of solutions that help Bot Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for kore.ai

Top Industries

  • Computer Software
  • Information Technology and Services

Popular in

  • Small Business
  • Mid Market
  • Large Enterprise

kore.ai is popular in Computer Software, and Information Technology And Services, and is widely used by Small Business, Mid Market, and Large Enterprise.

kore.ai Customer wins, Customer success stories, Case studies

What solutions does kore.ai provide for Engagement Management?

How does kore.ai facilitate Customer Feedback Management?

What solutions does kore.ai provide for Collaboration?

What benefits does kore.ai offer for Helpdesk Management?

What Are the key features of kore.ai for Onboarding?

41 buyers and buying teams have used Cuspera to assess how well kore.ai solved their Bot Platform needs. Cuspera uses 2117 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Bot Platform needs.

A leading global energy company - Oil & Energy - Very Large

Kore.ai helped a leading global energy company move customer support from voice to digital channels. The company serves 80 million customers and operates in the UK, Germany, and Turkey. Kore.ai's AI-...powered platform automated 60% of customer interactions and handled over 350,000 sessions yearly. The solution integrated with Zendesk and supported English, German, and Turkish. Voice support was decommissioned, making digital chat the main channel.

Read more →

Fortune 50 financial institution - Financial Services - Very Large

Kore.ai helped a Fortune 50 financial institution modernize its global banking service operations. The company used AI-powered voice automation to handle 1.5 million annual voice interactions in 23 l...anguages. Automation rates rose from 21.3% to 42.3% in the first phase. The project is projected to save $1.9 million by reducing reliance on live agents. The new system also set the stage for future AI-powered agent assist features.

Read more →
 

Ecuador's largest insurance provider - Insurance - Large

Ecuador

Kore.ai helped Ecuador's largest insurance provider modernize its contact center. The company managed over 120,000 monthly customer interactions and faced high costs and low automation. Kore.ai deplo...yed an AI-powered solution that unified voice and digital channels and automated more than 40 use cases. The insurer achieved a 75–80% automation rate and reduced operational costs by 25%. Agent productivity and customer satisfaction improved with real-time AI assistance.

Read more →
 

National Insurance Provider - Insurance - Medium

USA

Kore.ai helped a national insurance provider modernize customer service with AI for Service. The provider automated over 50,000 customer sessions using AI agents for digital and voice channels. About... 45% of inquiries were resolved through self-service, reducing pressure on human agents. The company realized $221,000 in operational value, with $1 million projected as automation expands. This scalable AI solution improved customer support and compliance in a regulated environment.

Read more →
 

a leading confectionary manufacturer - Consumer Goods - Very Large

Kore.ai helped a leading confectionary manufacturer modernize IT support for 90,000 employees. The company replaced its legacy FAQ chatbot with an AI-powered IT assistant integrated with ServiceNow. ...The new solution supports 34 languages and enables self-service, ticket management, and agent handoff. In the first month, 65% of IT issues were resolved through self-service. The automation rate reached 74%, and employee satisfaction hit 90%.

Read more →
 

Global design and engineering software leader - Computer Software - Large

Kore.ai helped a global design and engineering software leader automate employee support for 16,000 staff worldwide. The company unified HR, IT, legal, and procurement help into a single AI assistant.... Employees now get answers faster, with 75-80% of support tasks automated. Employee satisfaction reached 90%. The solution integrated with core systems and reduced manual ticket creation. 60 automation flows now handle routine requests, freeing teams for complex work.

Read more →

Kore.ai Generative AI and Large Language Model (LLM) Capabilities

Video Thumbnail

Frequently Asked Questions (FAQ)

What buyers ask before choosing kore.ai

What is kore.ai?

Kore.ai is a Virtual assistant platform that builds intelligent virtual solutions to enhance enterprise-employee experience, customer satisfaction, and drive ROI for enterprises. It helps to enhance customer relations, improve brand engagement, and increase sales and revenue.

Kore.ai offers a unique blend of Conversational AI chat interface and Digital UX that helps enterprises design, build, test and deploy AI-powered virtual assistants. It provides all the components and capabilities needed to build sophisticated virtual assistants that satisfy complex enterprise use cases, accelerate time to market, and exceed customer expectations.

Key traits include reducing reliance on tickets, callbacks, and queues which provides users with responses in seconds, eliminating frustrating wait times, delivers timely, accurate, and personalized experiences to users at scale, enables self-service across popular digital and voice-based channels and many more.

What is kore.ai used for?

kore.ai is a Bot Platform Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Engagement Management, Customer Feedback Management and Collaboration .

What are the top features of kore.ai?

bot, Personalization and Alerts: popups & Notifications are some of the top features of kore.ai.

Who uses kore.ai?

kore.ai is used by Computer Software, Information Technology And Services among other industries.

What are kore.ai alternatives?

Vymo, Certainly, DataRobot and Popup Maker are popular alternatives for kore.ai.

Where is kore.ai located?

kore.ai is headquartered at 7380, West Sand Lake Road, Suite 390, Orlando, FL 32819.
lightning

Peers used kore.ai for engagement management and customer feedback management

kore.ai Competitors

kore.ai Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.60/5 ★

Read Reviews (106)
Custom Reports

4.64/5 ★

Read Reviews (165)
Analytics

4.63/5 ★

Read Reviews (139)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.60/5 ★

Read Reviews (106)
Custom Reports

4.64/5 ★

Read Reviews (165)
Analytics

4.63/5 ★

Read Reviews (139)

Software Failure Risk Guidance

?

for kore.ai

Overall Risk Meter

Low Medium High

Top Failure Risks for kore.ai

Kore.ai Inc News

Awards

Kore.ai Named a Leader by Gartner, Forrester, and Everest Group Across Five Major Enterprise AI Evaluations

Kore.ai has been recognized as a Leader by Gartner, Forrester, and Everest Group in five major enterprise AI evaluations. These include conversational AI platforms, customer service, employee services, and enterprise search. The recognition highlights Kore.ai's innovation in agentic AI, with tools like Arch and Agent Blueprint Language noted for their distinctiveness.

Read more →
Executive

Agentic AI Leadership: Kore.ai's Strategic Move

Kore.ai appointed Uma Sandilya as Chief Commercial Officer, consolidating sales, marketing, and strategy to enhance enterprise go-to-market execution. This strategic move aims to capitalize on the growing demand for agentic AI in customer support automation, positioning Kore.ai to secure enterprise contracts amid increasing competition.

Read more →
Executive

Kore.ai's Strategic Shift: Uma Sandilya Takes Charge as CCO

Kore.ai has appointed Uma Sandilya as Chief Commercial Officer, consolidating sales, marketing, and strategy under her leadership. This strategic move aims to enhance Kore.ai's go-to-market execution in the competitive enterprise AI platform market, which is projected to grow significantly. The appointment is part of Kore.ai's efforts to capitalize on the increasing demand for customer support automation and agentic AI solutions.

Read more →
Executive

Kore.ai Names Uma Sandilya Chief Commercial Officer, Placing Sales, Marketing, and Strategy Under One Leader

Kore.ai has appointed Uma Sandilya as Chief Commercial Officer, consolidating sales, marketing, and strategy under one leader. This move aligns with Kore.ai's focus on scaling enterprise AI solutions, as Sandilya will lead the global sales and marketing efforts to drive the adoption of the Artemis platform.

Read more →

Kore.ai Inc Profile

Company Name

Kore.ai Inc

Company Website

https://kore.ai/

HQ Location

7380, West Sand Lake Road, Suite 390, Orlando, FL 32819

Employees

251-500

Social

Facebook Linkedin Twitter

Financials

SERIES B