kore.ai: Use-Cases, Insights and Reviews | 2026 Cuspera

Kore.ai helped RCBC transform customer service with Erica, an AI-powered virtual assistant. RCBC used Erica to handle over 600,000 customer support conversations in 2023. This reduced the workload fo...r human agents and saved PHP 22 million in costs. The bank saw an 80% increase in chatbot adoption after adding rewards redemption. RCBC achieved ROI within the first year and improved customer satisfaction scores.
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Kore.ai AskHR helped a leading global financial services institution automate HR support for over 40,000 employees. The AI-powered virtual assistant resolved 60% of HR queries without human help. HR ...ticket volume dropped by 31%. The company achieved a 94% AI agent ticket resolution rate and 83% reduction in HR tickets, with no increase in HR headcount. Employees accessed consistent support across Teams, mobile, and portal channels.
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Kore.ai AI for Service helped a national insurance provider automate over 50,000 customer interactions. The provider used AI Agents to handle routine policyholder requests across digital and voice ch...annels. This led to a 45% self-service rate and reduced pressure on human agents. The company realized $221K in operational value, with $1.06M projected by December 2026. The solution improved scalability, compliance, and customer experience in a regulated insurance environment.
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Kore.ai AI for Service helped a large U.S. telecommunications provider automate millions of customer interactions. The company achieved 67% digital containment, 4 million annual search interactions, ...and 5.8 million agent AI engagements. The solution reduced pressure on live agents and improved service consistency. AI Agents handled routine requests, while Agent AI supported human agents during escalations. This led to better self-service and a scalable digital service model.
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Kore.ai's HR AI Agent helped AMD cut HR resolution times by 80%. AMD used generative AI to automate HR support for 30,000 employees. The solution integrated with SAP SuccessFactors, ServiceNow, and M...icrosoft SharePoint. AMD achieved a 50% self-service deflection rate and a 70% increase in employee satisfaction. The AI agent also enabled seamless approvals and escalated critical issues to HR staff.
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Kore.ai bots platform helped a global telecom giant improve employee productivity and reduce costs. The company faced complex processes and high operational expenses. They used conversational AI to s...implify workflows and speed up execution. The solution also aimed to lower customer support costs while keeping customer experience strong. The telecom leader optimized business operations with Kore.ai's technology.
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