kore.ai - Bot Platform: Use Cases, Capabilities & Competitors

Kore.ai Voice Gateway powers a US pharmacy chain’s voice AI, handling over 1 million pharmacy calls daily across 7,000+ stores. The solution automates prescription support, reducing interruptions for... pharmacists and improving access for customers. Voice AI manages about 120 calls per store each day, shifting routine tasks away from staff. The deployment delivers faster, more accurate service and ensures high availability, even during outages. The platform sets a scalable foundation for future voice automation in retail healthcare.
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Kore.ai AI Agents helped a major US telecoms leader modernize its IVR system. The company handled 600,000 daily calls and 250 million annual voice interactions. By deploying AI for Service, they impr...oved automation by 20% and shifted 53% of IVR traffic to AI agents. This led to $125 million in projected annual savings and a better customer experience. The scalable solution supports over 50 voice use cases and sets a foundation for future AI growth.
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Kore.ai helped a major North American health insurer modernize its contact center. The company faced high call volumes and manual documentation, which slowed service. Kore.ai's AI for Service automat...ed routine inquiries, improved multilingual transcription, and provided real-time agent assistance. This reduced post-call documentation time and improved accuracy. The insurer achieved up to 40% lower operational costs and better member experiences.
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Kore.ai helped a large U.S. telecommunications provider modernize its customer service with AI-powered voice automation. The provider replaced legacy IVR with conversational self-service, improving c...all containment to about 40% and reducing average call length by 25%. In one month, the system handled over 134,000 automated interactions. The solution integrated with existing contact center systems and enabled secure, personalized self-service. This foundation supports future expansion across voice and digital channels.
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Kore.ai AI for Service helped a global tax provider scale digital customer support. The company faced high volumes of repetitive inquiries and inconsistent self-service across products. By deploying ...orchestrated AI Agents, they unified support for accounts, billing, and product help. Customers now get faster, more consistent answers without switching channels. The solution reduced reliance on human agents and improved self-service adoption.
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Kore.ai’s AI for Service platform helped a global pharmaceutical leader deploy over 35 multilingual AI agents in one year. The company automated support for employees, sales teams, healthcare profess...ionals, and patients. This reduced contact center costs and improved operational efficiency. The platform enabled compliant, low-code automation for regulated healthcare workflows. Full ROI was achieved within the first year. The solution unified self-service and assisted support across digital and voice channels.
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