kore.ai Overview
Kore.ai is a Virtual assistant platform that builds intelligent virtual solutions to enhance enterprise-employee experience, customer satisfaction, and drive ROI for enterprises. It helps to enhance customer relations, improve brand engagement, and increase sales and revenue.
Kore.ai offers a unique blend of Conversational AI chat interface and Digital UX that helps enterprises design, build, test and deploy AI-powered virtual assistants. It provides all the components and capabilities needed to build sophisticated virtual assistants that satisfy complex enterprise use cases, accelerate time to market, and exceed customer expectations.
Key traits include reducing reliance on tickets, callbacks, and queues which provides users with responses in seconds, eliminating frustrating wait times, delivers timely, accurate, and personalized experiences to users at scale, enables self-service across popular digital and voice-based channels and many more.
Cuspera Reviews
41 buyers and buying teams have used Cuspera to assess how well kore.ai solved their Bot Platform needs. Cuspera uses 2117 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Bot Platform needs.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities peers achieved using kore.ai.
Use Cases
Peers recommend Engagement Management , Customer Feedback Management , Collaboration , as the business use cases that they have been most satisfied while using kore.ai.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Engagement Management |
4.82/5 ★ |
"...Developers can easily modify default responses to ensure that every user experience is positive and engaging. ..." Chatbot Intelligence That Combines AI, Train chatbots to improve bot performance and learnability, and Natural Language |
| engaging and following up |
4.81/5 ★ |
"...Kore.ai provides a comprehensive analyze and learn module that helps you fine-tune your virtual assistants, so you can improve the customer experience, more effectively engage new audiences, and efficiently automate sales, support, and other key functions. ..." Learn to analyze, monitor and train Virtual assistants |
| Customer Feedback Management with Promotions |
4.74/5 ★ |
"...How Kore.ai virtual assistants can redefine the shopping experience and improve customer satisfaction and brand loyalty. ..." Artificial intelligence chatbot solutions for retail business |
| measuring customer satisfaction |
4.59/5 ★ |
"...Improve customer satisfaction. ..." Conversation Designer |
| measuring net promoter score |
3.69/5 ★ |
"...increase in Net Promoter Score (NPS). reduction in flight check-in time. ..." AI chatbot solutions for airlines industry |
| Collaboration with Video, Chat and Phone Calls |
4.61/5 ★ |
"...Bots with Cisco Spark help to do team-collaboration, enable group chats and calls, screen-sharing, file-sharing, and more. ..." Deploy To The Chatbot Channels Your Customers and Employees Prefer |
| PEER EXPERIENCES | |
|---|---|
| Engagement Management |
4.82/5 ★ |
"...Developers can easily modify default responses to ensure that every user experience is positive and engaging. ..." Chatbot Intelligence That Combines AI, Train chatbots to improve bot performance and learnability, and Natural Language |
|
| engaging and following up |
4.82/5 ★ |
| Customer Feedback Management with Promotions |
4.74/5 ★ |
"...How Kore.ai virtual assistants can redefine the shopping experience and improve customer satisfaction and brand loyalty. ..." Artificial intelligence chatbot solutions for retail business |
|
| measuring customer satisfaction |
4.74/5 ★ |
| measuring net promoter score |
4.74/5 ★ |
| Collaboration with Video, Chat and Phone Calls |
4.61/5 ★ |
"...Bots with Cisco Spark help to do team-collaboration, enable group chats and calls, screen-sharing, file-sharing, and more. ..." Deploy To The Chatbot Channels Your Customers and Employees Prefer |
|
34+ more Business Use Cases
Our AI advisor, Wyz, harnessed 2117 insights from peers and experts to help you assess how these kore.ai use cases fit your Bot Platform needs.
Frequently Asked Questions(FAQ)
for kore.ai
What is kore.ai?
What is kore.ai used for?
What are the top features of kore.ai?
Who uses kore.ai?
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Where is kore.ai located?
Popular Business Setting
for kore.ai
Top Industries
- Computer Software
- Information Technology and Services
Popular in
- Small Business
- Mid Market
- Large Enterprise
Peers used kore.ai to Acquire customers and Enhance customer relationships
kore.ai Alternatives
Peer and Expert Opinion on Features
for kore.ai
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| bot | Read Reviews (407) |
| Personalization | Read Reviews (72) |
| Alerts: popups & Notifications | Read Reviews (32) |
| Widgets | Read Reviews (15) |
| Dashboard | Read Reviews (14) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| bot | Read Reviews (407) |
| Personalization | Read Reviews (72) |
| Alerts: popups & Notifications | Read Reviews (32) |
| Widgets | Read Reviews (15) |
| Dashboard | Read Reviews (14) |
IT and Other Capabilities
for kore.ai
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (98) |
| Data Export | Read Reviews (37) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (98) |
| Data Export | Read Reviews (37) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (51) |
| 24/7 Support | Read Reviews (250) |
| Phone Support | Read Reviews (41) |
| Email Support | Read Reviews (39) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (51) |
| 24/7 Support | Read Reviews (250) |
| Phone Support | Read Reviews (41) |
| Email Support | Read Reviews (39) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (106) |
| Custom Reports | Read Reviews (165) |
| Analytics | Read Reviews (139) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (106) |
| Custom Reports | Read Reviews (165) |
| Analytics | Read Reviews (139) |
Software Failure Risk Guidance
?for kore.ai
Overall Risk Meter
Top Failure Risks for kore.ai
Vendor Profile Details
Company Name
kore.ai
Company Website
https://kore.ai/HQ Location
7380, West Sand Lake Road, Suite 390, Orlando, FL 32819
Employees
251-500
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