Customer stories

Product Business Settings

Avaamo is popular in Education industry and is widely used by Large Enterprise, Enterprise.

Avaamo Product Overview

Avaamo's generative conversational AI platform transforms enterprise operations by integrating advanced AI capabilities into business processes. This platform excels in creating a digital workforce that enhances employee support and customer interactions. Avaamo stands out with its ability to deliver highly personalized cognitive search automation, catering to specific industry needs and automating common use cases for immediate results. The platform's global reach and focus on client-specific outcomes make it a preferred choice for enterprises seeking to modernize their operations with conversational AI. Avaamo's proven delivery methodology ensures rapid deployment of AI applications, setting it apart in the competitive landscape of bot platforms.

How satisfied the customers are with Avaamo use-cases

Reviews

"We want to move away from the traditional vision of everything is bricks and mortar and care is delivered in person. We want to show that we can participate in the spectrum of care however we describe it. It can be synchronous and asynchronous, and ...it can be in person." - Dr Richard Zane

Avaamo Customer Insights, Testimonials and Case Studies

How can Avaamo optimize your Engagement Management Workflow?

How can Avaamo enhance your Helpdesk Management process?

How does Avaamo facilitate Knowledge Management?

How can Avaamo optimize your Workflow Management Workflow?

What is Avaamo?

Avaamo is a conversational AI platform for enterprises to design and deploy omnichannel intelligent assistants. It comes with a flow designer that allows users to design the dialog flow without technical know-how. It builds fundamental AI technology across a broad area of neural networks, speech synthesis and deep learning to make conversational computing for the enterprise a reality.

It combines artificial intelligence, machine learning, conversation design and integration to legacy enterprise workflows, enabling enterprises to simplify the time needed to design and deploy enterprise bots or virtual assistants to employees and customers. It delivers a third generation conversational AI experience that executes rich multi-turn conversations capable of handling queries in customer service, generating quotes in insurance, or answering claims.

Some of its features include tone and sentiment- to dialog strategies for adjusting the conversation accordingly, conversational analytics- allows drilling down to intents, channel-specific usage, goal-specific metrics and other business metrics and more.

What is Avaamo used for?

Avaamo is a Bot Platform Software mainly used by its customers to Scale Best Practices and Enhance Customer Relationships by Engagement Management, Helpdesk Management and Knowledge Management .

What are the top features of Avaamo?

Ticketing, Personalization and bot are some of the top features of Avaamo.

What are Avaamo alternatives?

Vymo, Certainly, LiveHelpNow Chat Support Suite and DataRobot are popular alternatives for Avaamo.

Where is Avaamo located?

Avaamo is headquartered at 369 S San Antonio Rd, Los Altos, California 94022, US.

130 buyers and buying teams have used Cuspera to assess how well Avaamo solved their Bot Platform needs. Cuspera uses 724 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Bot Platform needs.

CUSTOMERS TESTIMONIALS
Avaamo testimonial

Dr Richard Zane

Chief Innovation Office

UCHealth

We want to move away from the traditional vision of everything is bricks and mortar and care is delivered in person. We want to show that we can participate in the spectrum of care however we describe it. It can be synchronous and asynchronous, and it can be in person. Testimonial By Dr Richard Zane
CUSTOMERS TESTIMONIALS
Avaamo testimonial

Dr Richard Zane

Chief Innovation Office

UCHealth

We want to move away from the traditional vision of everything is bricks and mortar and care is delivered in person. We want to show that we can participate in the spectrum of care however we describe it. It can be synchronous and asynchronous, and it can be in person. Testimonial By Dr Richard Zane

A leading healthcare system - Hospital & Health Care - Very Large

Avaamo Agent Copilot helped a leading healthcare system cut average handle time by 34%. The solution increased call center capacity by 30% with no new hires. Agents used real-time guidance and automa...tion to resolve complex calls faster. The platform integrated with existing systems, so there was no disruption. The organization saved millions in costs and improved service quality across all teams.

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Cargill - Food & Beverages

Avaamo built a Bakery Services Virtual Assistant for Cargill. Cargill wanted to help bakers and confectionery customers learn about new oils, fats, and healthy ingredients. The virtual assistant shar...es information and answers questions about Cargill's products. It is available on WhatsApp in Asia for easy access. This digital solution helps Cargill engage and support its customers with advanced product information.

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Penske Truck Leasing - Transportation/trucking/railroad

Avaamo Contact Center AI helped Penske Truck Leasing modernize its contact centers. Penske faced unpredictable demand spikes and staff shortages, leading to long hold times and slow reservations. The... AI assistant automated and streamlined the truck rental reservation process. It reduced resolution time, eliminated waiting periods, and improved customer satisfaction. Penske saw positive improvements in call center performance and plans to expand AI use to other areas.

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Penske - Transportation/trucking/railroad

Avaamo Contact Center AI helped Penske improve their contact center operations. Penske used Avaamo's speech recognition and voice technology to handle thousands of customer calls. The solution antici...pated customer requests and reduced wait times. Penske saw faster service and proactive issue resolution. The technology replaced the need for human agents in many cases.

Read on →
lightning

Peers used Avaamo for engagement management and helpdesk management

Avaamo Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.64/5

Read Reviews (206)
Analytics

4.63/5

Read Reviews (49)
Custom Reports

4.61/5

Read Reviews (20)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.64/5

Read Reviews (206)
Analytics

4.63/5

Read Reviews (49)
Custom Reports

4.61/5

Read Reviews (20)

Software Failure Risk Guidance

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for Avaamo

Overall Risk Meter

Low Medium High

Top Failure Risks for Avaamo

Avaamo, Inc. News

Product
 

Avaamo Expands Epic Showroom Presence with a Healthcare Workforce of AI Agents - The Augusta Chronicle

Avaamo has expanded its presence in the Epic Showroom by introducing over 10 specialized AI agents designed to streamline healthcare administrative and clinical tasks. These AI agents, integrated with Epic systems, help automate high-volume tasks like scheduling, billing, and triage, reducing clinician burnout and improving patient satisfaction. Avaamo's solution is already adopted by 7 of the top 10 healthcare providers in the US.

Product
 

Avaamo Expands Epic Showroom Presence with a Healthcare Workforce of AI Agents - Battle Creek Enquirer

Avaamo is expanding its presence in the Epic Showroom by introducing a healthcare workforce of AI agents. This move aims to enhance healthcare operations by integrating AI-driven solutions, showcasing Avaamo's commitment to innovation in the healthcare sector.

Awards
 

Avaamo Recognized as a Leader in the IDC MarketScape: Worldwide General-Purpose Conversational AI Platforms - EIN News

Avaamo has been recognized as a leader in the IDC MarketScape report for worldwide general-purpose conversational AI platforms. This recognition highlights Avaamo's strength in providing AI solutions for enterprise-level conversational interfaces.

Product
 

Avaamo Announces Native Integration of Avaamo Ambient with Epic EHR

Avaamo has launched a native integration of its Avaamo Ambient clinical intelligence platform with Epic EHR, utilizing Epics ambient APIs for both Hyperspace (desktop) and Haiku (mobile). This integration enables real-time, automated population of clinical notes, orders, and discrete data directly into Epic, streamlining healthcare documentation workflows and enhancing provider efficiency.

Avaamo, Inc. Profile

Company Name

Avaamo, Inc.

Company Website

https://avaamo.ai/

HQ Location

369 S San Antonio Rd, Los Altos, California 94022, US

Employees

51-100

Social

Financials

SERIES A