Avaamo Overview

Avaamo provides a generative conversational AI platform for enterprises. Hype is separated from reality to deliver tangible business value through AI.

Use Cases

Customers recommend Engagement Management, Helpdesk Management, Knowledge Management, as the business use cases that they have been most satisfied with while using Avaamo.

Other use cases:

  • Workflow Management
  • Call Transcription
  • Proposal & Quote Management
  • Relationship Management
  • Conversion Management
  • Lifetime Value Management
  • Generation Of New Leads
See all use cases See less use cases

Business Priorities

Scale Best Practices and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Avaamo.

Other priorities:

  • Improve Visibility
  • Increase Sales & Revenue
  • Acquire Customers
  • Improve Digital And Social Presence
  • Improve ROI
  • Enter New Markets Internationally Or Locally
  • Improve Efficiency
See all business priorities See less business priorities

Avaamo Use-Cases and Business Priorities: Customer Satisfaction Data

Avaamo works with different mediums / channels such as Chat, Whatsapp, Phone Calls, etc.

Avaamo's features include Ticketing, Personalization, Bot, etc.

Reviews

"We want to move away from the traditional vision of everything is bricks and mortar and care is delivered in person. We want to show that we can participate in the spectrum of care however we describe it. It can be synchronous and asynchronous, and ...it can be in person." - Dr Richard Zane

Avaamo, Cognigy.AI, Vymo, Dialogflow, kore.ai, etc., all belong to a category of solutions that help Bot Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Avaamo

Top Industries

  • Education

Popular in

  • Large Enterprise
  • Enterprise

Avaamo is popular in Education, and is widely used by Large Enterprise, and Enterprise,

Comprehensive Insights on Avaamo Use Cases

What makes Avaamo ideal for Engagement Management?

What solutions does Avaamo provide for Helpdesk Management?

What makes Avaamo ideal for Knowledge Management?

What makes Avaamo ideal for Workflow Management?

14+ more Business Use Cases

130 buyers and buying teams have used Cuspera to assess how well Avaamo solved their Bot Platform needs. Cuspera uses 724 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Bot Platform needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Avaamo testimonial

Dr Richard Zane

Chief Innovation Office

UCHealth

We want to move away from the traditional vision of everything is bricks and mortar and care is delivered in person. We want to show that we can participate in the spectrum of care however we describe it. It can be synchronous and asynchronous, and it can be in person. Testimonial By Dr Richard Zane
CUSTOMERS TESTIMONIALS
Avaamo testimonial

Dr Richard Zane

Chief Innovation Office

UCHealth

We want to move away from the traditional vision of everything is bricks and mortar and care is delivered in person. We want to show that we can participate in the spectrum of care however we describe it. It can be synchronous and asynchronous, and it can be in person. Testimonial By Dr Richard Zane

Frequently Asked Questions(FAQ)

for Avaamo

What is Avaamo?

Avaamo is a conversational AI platform for enterprises to design and deploy omnichannel intelligent assistants. It comes with a flow designer that allows users to design the dialog flow without technical know-how. It builds fundamental AI technology across a broad area of neural networks, speech synthesis and deep learning to make conversational computing for the enterprise a reality.

It combines artificial intelligence, machine learning, conversation design and integration to legacy enterprise workflows, enabling enterprises to simplify the time needed to design and deploy enterprise bots or virtual assistants to employees and customers. It delivers a third generation conversational AI experience that executes rich multi-turn conversations capable of handling queries in customer service, generating quotes in insurance, or answering claims.

Some of its features include tone and sentiment- to dialog strategies for adjusting the conversation accordingly, conversational analytics- allows drilling down to intents, channel-specific usage, goal-specific metrics and other business metrics and more.

What is Avaamo used for?

Avaamo is a Bot Platform Software mainly used by its customers to Scale Best Practices and Enhance Customer Relationships by Engagement Management, Helpdesk Management and Knowledge Management .

What are the top features of Avaamo?

Ticketing, Personalization and bot are some of the top features of Avaamo.

What are Avaamo alternatives?

Cognigy.AI, Vymo, Dialogflow and Kore.Ai are popular alternatives for Avaamo.

Where is Avaamo located?

Avaamo is headquartered at 369 S San Antonio Rd, Los Altos, California 94022, US.
lightning

Peers used Avaamo for engagement management and helpdesk management

Avaamo Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.64/5 ★

Read Reviews (206)
Analytics

4.63/5 ★

Read Reviews (49)
Custom Reports

4.61/5 ★

Read Reviews (20)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.64/5 ★

Read Reviews (206)
Analytics

4.63/5 ★

Read Reviews (49)
Custom Reports

4.61/5 ★

Read Reviews (20)

Software Failure Risk Guidance

?

for Avaamo

Overall Risk Meter

Low Medium High

Top Failure Risks for Avaamo

Avaamo News

Avaamo Launches AutoQA: The industry’s first GenAI-Powered Quality Assurance for Contact Centers

Avaamo.ai introduces AutoQA, a GenAI-powered quality assurance tool for contact centers.

13/11/2024 - source

Avaamo Launches GenAI-Powered Ambient Listening Technology to Transform Healthcare Documentation

Avaamo introduces GenAI-powered ambient listening technology to revolutionize healthcare documentation, showcasing its advanced conversational AI platform for enterprise solutions.

06/11/2024 - source

Avaamo Launches GenAI-Powered Ambient Listening Technology to Transform Healthcare Documentation

Avaamo introduces GenAI-powered ambient listening technology to improve healthcare documentation efficiency.

06/11/2024 - source

Avaamo Feeds

Agent Efficiency: The Holy Grail of Contact Center Operations

13/05/2024 - source

Avaamo Launches a GenAI-Powered Agent Copilot for Live Contact Center Calls

02/05/2024 - source

Generative AI Implementation: The Challenges Beyond the LLM API in the Enterprise

26/02/2024 - source

Avaamo Profile

Company Name

Avaamo

Company Website

https://avaamo.ai/

HQ Location

369 S San Antonio Rd, Los Altos, California 94022, US

Employees

51-100

Social

Financials

SERIES A