Avaamo Overview
Avaamo is a conversational AI platform for enterprises to design and deploy omnichannel intelligent assistants. It comes with a flow designer that allows users to design the dialog flow without technical know-how. It builds fundamental AI technology across a broad area of neural networks, speech synthesis and deep learning to make conversational computing for the enterprise a reality.
It combines artificial intelligence, machine learning, conversation design and integration to legacy enterprise workflows, enabling enterprises to simplify the time needed to design and deploy enterprise bots or virtual assistants to employees and customers. It delivers a third generation conversational AI experience that executes rich multi-turn conversations capable of handling queries in customer service, generating quotes in insurance, or answering claims.
Some of its features include tone and sentiment- to dialog strategies for adjusting the conversation accordingly, conversational analytics- allows drilling down to intents, channel-specific usage, goal-specific metrics and other business metrics and more.
Cuspera Reviews
130 buyers and buying teams have used Cuspera to assess how well Avaamo solved their Bot Platform needs. Cuspera uses 724 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Bot Platform needs.
Business Priorities
Scale Best Practices and Enhance Customer Relationships are the most popular business priorities peers achieved using Avaamo.
Use Cases
Peers recommend Engagement Management , Helpdesk Management , Knowledge Management , as the business use cases that they have been most satisfied while using Avaamo.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Engagement Management with Chat and Whatsapp |
4.75/5 ★ |
"...The platform is more expensive than expected but does deliver on getting their integrations working and having engaged members of their team helping...." Peer review by DANIEL A., Software Development Manager, Education |
| engaging and following up |
4.60/5 ★ |
"...The Sales Assistant guides customers through the ordering process using Conversational AI deployed on Whatsapp, allowing users to engage with technology on a familiar platform in a human-like contextual conversation. ..." Avaamo's AI bot increases transparency and efficiency in supply chain management |
| Helpdesk Management with Phone Calls |
4.77/5 ★ |
"...Patients can simply ask their healthcare questions and concerns and receive immediate resolution, without having to navigate call centers, portals or waiting on hold...." Patient Scheduling and digital deflection for Healthcare |
| Knowledge Management with Website |
4.46/5 ★ |
"...Ingest all your bank s knowledge base pdfs, documents, websites to create an assistant that answers your customers questions on banking services, quickly and accurately. ..." Digital Transformations to improve customer retention |
| creating knowledge base |
3.20/5 ★ |
"...Ingest your companies documents to create a company knowledge base. ..." AI improves customer service for the Insurance industry |
| PEER EXPERIENCES | |
|---|---|
| Engagement Management with Chat and Whatsapp |
4.75/5 ★ |
"...The platform is more expensive than expected but does deliver on getting their integrations working and having engaged members of their team helping...." Peer review by DANIEL A., Software Development Manager, Education |
|
| engaging and following up |
4.75/5 ★ |
| Helpdesk Management with Phone Calls |
4.77/5 ★ |
"...Patients can simply ask their healthcare questions and concerns and receive immediate resolution, without having to navigate call centers, portals or waiting on hold...." Patient Scheduling and digital deflection for Healthcare |
|
| Knowledge Management with Website |
4.46/5 ★ |
"...Ingest all your bank s knowledge base pdfs, documents, websites to create an assistant that answers your customers questions on banking services, quickly and accurately. ..." Digital Transformations to improve customer retention |
|
| creating knowledge base |
4.46/5 ★ |
14+ more Business Use Cases
Our AI advisor, Wyz, harnessed 724 insights from peers and experts to help you assess how these Avaamo use cases fit your Bot Platform needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
We want to move away from the traditional vision of everything is bricks and mortar and care is delivered in person. We want to show that we can participate in the spectrum of care however we describe it. It can be synchronous and asynchronous, and it can be in person. Testimonial By Dr Richard Zane |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Dr Richard Zane Chief Innovation Office UCHealth |
We want to move away from the traditional vision of everything is bricks and mortar and care is delivered in person. We want to show that we can participate in the spectrum of care however we describe it. It can be synchronous and asynchronous, and it can be in person. Testimonial By Dr Richard Zane |
Frequently Asked Questions(FAQ)
for Avaamo
What is Avaamo?
What is Avaamo used for?
What are the top features of Avaamo?
What are Avaamo alternatives?
Where is Avaamo located?
Popular Business Setting
for Avaamo
Top Industries
- Education
Popular in
- Large Enterprise
- Enterprise
Peers used Avaamo to Scale best practices and Enhance customer relationships
Avaamo Alternatives
Peer and Expert Opinion on Features
for Avaamo
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Ticketing | Read Reviews (28) |
| Personalization | Read Reviews (24) |
| bot | Read Reviews (23) |
| Intelligent assistant | Read Reviews (12) |
| Alerts: popups & Notifications | Read Reviews (12) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Ticketing | Read Reviews (28) |
| Personalization | Read Reviews (24) |
| bot | Read Reviews (23) |
| Intelligent assistant | Read Reviews (12) |
| Alerts: popups & Notifications | Read Reviews (12) |
IT and Other Capabilities
for Avaamo
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (15) |
| Data Export | Read Reviews (12) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (15) |
| Data Export | Read Reviews (12) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (81) |
| Phone Support | Read Reviews (19) |
| Chat Support | Read Reviews (17) |
| Email Support | Read Reviews (16) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (81) |
| Phone Support | Read Reviews (19) |
| Chat Support | Read Reviews (17) |
| Email Support | Read Reviews (16) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (206) |
| Analytics | Read Reviews (49) |
| Custom Reports | Read Reviews (20) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (206) |
| Analytics | Read Reviews (49) |
| Custom Reports | Read Reviews (20) |
Software Failure Risk Guidance
?for Avaamo
Overall Risk Meter
Top Failure Risks for Avaamo
Vendor Profile Details
Company Name
Avaamo
Company Website
https://avaamo.ai/HQ Location
369 S San Antonio Rd, Los Altos, California 94022, US
Employees
51-100
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