Avaamo Overview

Avaamo is a conversational AI platform for enterprises to design and deploy omnichannel intelligent assistants. It comes with a flow designer that allows users to design the dialog flow without technical know-how. It builds fundamental AI technology across a broad area of neural networks, speech synthesis and deep learning to make conversational computing for the enterprise a reality.

It combines artificial intelligence, machine learning, conversation design and integration to legacy enterprise workflows, enabling enterprises to simplify the time needed to design and deploy enterprise bots or virtual assistants to employees and customers. It delivers a third generation conversational AI experience that executes rich multi-turn conversations capable of handling queries in customer service, generating quotes in insurance, or answering claims.

Some of its features include tone and sentiment- to dialog strategies for adjusting the conversation accordingly, conversational analytics- allows drilling down to intents, channel-specific usage, goal-specific metrics and other business metrics and more.

Cuspera Reviews

130 buyers and buying teams have used Cuspera to assess how well Avaamo solved their Bot Platform needs. Cuspera uses 724 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Bot Platform needs.

Business Priorities

Scale Best Practices and Enhance Customer Relationships are the most popular business priorities peers achieved using Avaamo.

Other priorities:

  • Improve Visibility
  • Increase Sales & Revenue
  • Acquire Customers
  • Improve Digital And Social Presence
  • Improve ROI
  • Enter New Markets Internationally Or Locally
  • Improve Efficiency
See all business priorities See less business priorities

Use Cases

Peers recommend Engagement Management , Helpdesk Management , Knowledge Management , as the business use cases that they have been most satisfied while using Avaamo.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Engagement Management with Chat and Whatsapp

4.75/5

Read Reviews (25)

"...The platform is more expensive than expected but does deliver on getting their integrations working and having engaged members of their team helping...."
engaging and following up

4.60/5

Read Reviews (11)

"...The Sales Assistant guides customers through the ordering process using Conversational AI deployed on Whatsapp, allowing users to engage with technology on a familiar platform in a human-like contextual conversation. ..."
Helpdesk Management with Phone Calls

4.77/5

Read Reviews (14)

"...Patients can simply ask their healthcare questions and concerns and receive immediate resolution, without having to navigate call centers, portals or waiting on hold...." Patient Scheduling and digital deflection for Healthcare
Knowledge Management with Website

4.46/5

Read Reviews (13)

"...Ingest all your bank s knowledge base pdfs, documents, websites to create an assistant that answers your customers questions on banking services, quickly and accurately. ..." Digital Transformations to improve customer retention
creating knowledge base

3.20/5

Read Reviews (1)

"...Ingest your companies documents to create a company knowledge base. ..."
PEER EXPERIENCES
Engagement Management with Chat and Whatsapp

4.75/5

Read Reviews (25)

"...The platform is more expensive than expected but does deliver on getting their integrations working and having engaged members of their team helping...." Peer review by DANIEL A., Software Development Manager, Education
engaging and following up

4.75/5

Read Reviews (11)

Helpdesk Management with Phone Calls

4.77/5

Read Reviews (14)

"...Patients can simply ask their healthcare questions and concerns and receive immediate resolution, without having to navigate call centers, portals or waiting on hold...." Patient Scheduling and digital deflection for Healthcare
Knowledge Management with Website

4.46/5

Read Reviews (13)

"...Ingest all your bank s knowledge base pdfs, documents, websites to create an assistant that answers your customers questions on banking services, quickly and accurately. ..." Digital Transformations to improve customer retention
creating knowledge base

4.46/5

Read Reviews (1)

14+ more Business Use Cases

Our AI advisor, Wyz, harnessed 724 insights from peers and experts to help you assess how these Avaamo use cases fit your Bot Platform needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Dr Richard Zane

Chief Innovation Office

UCHealth

We want to move away from the traditional vision of everything is bricks and mortar and care is delivered in person. We want to show that we can participate in the spectrum of care however we describe it. It can be synchronous and asynchronous, and it can be in person. Testimonial By Dr Richard Zane
CUSTOMERS TESTIMONIALS

Dr Richard Zane

Chief Innovation Office

UCHealth

We want to move away from the traditional vision of everything is bricks and mortar and care is delivered in person. We want to show that we can participate in the spectrum of care however we describe it. It can be synchronous and asynchronous, and it can be in person. Testimonial By Dr Richard Zane

Based on peer insights

Cuspera recommends Avaamo for

Use Cases Engagement Management , Helpdesk Management , Knowledge Management
Medium Chat, Whatsapp, Phone Calls
Features Ticketing, Personalization, Bot
Business Priorities Scale Best Practices, Enhance Customer Relationships, Improve Visibility
Industries Education

Frequently Asked Questions(FAQ)

for Avaamo

What is Avaamo?

Avaamo is a conversational AI platform for enterprises to design and deploy omnichannel intelligent assistants. It comes with a flow designer that allows users to design the dialog flow without technical know-how. It builds fundamental AI technology across a broad area of neural networks, speech synthesis and deep learning to make conversational computing for the enterprise a reality.

What is Avaamo used for?

Avaamo is a Bot Platform Software mainly used by its customers to Scale Best Practices and Enhance Customer Relationships by Engagement Management, Helpdesk Management and Knowledge Management .

What are the top features of Avaamo?

Ticketing, Personalization and bot are some of the top features of Avaamo.

What are Avaamo alternatives?

Cognigy.AI, Vymo, Dialogflow and Kore.Ai are popular alternatives for Avaamo.

Where is Avaamo located?

Avaamo is headquartered at 369 S San Antonio Rd, Los Altos, California 94022, US.

Popular Business Setting

for Avaamo

Top Industries

  • Education

Popular in

  • Large Enterprise
  • Enterprise

Peers used Avaamo to Scale best practices and Enhance customer relationships

Peer and Expert Opinion on Features

for Avaamo

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Ticketing

4.54/5

Read Reviews (28)
Personalization

4.57/5

Read Reviews (24)
bot

4.48/5

Read Reviews (23)
Intelligent assistant

4.39/5

Read Reviews (12)
Alerts: popups & Notifications

4.34/5

Read Reviews (12)
FEATURES RATINGS AND REVIEWS
Ticketing

4.54/5

Read Reviews (28)
Personalization

4.57/5

Read Reviews (24)
bot

4.48/5

Read Reviews (23)
Intelligent assistant

4.39/5

Read Reviews (12)
Alerts: popups & Notifications

4.34/5

Read Reviews (12)

IT and Other Capabilities

for Avaamo

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.44/5

Read Reviews (15)
Data Export

4.36/5

Read Reviews (12)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.44/5

Read Reviews (15)
Data Export

4.36/5

Read Reviews (12)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.65/5

Read Reviews (81)
Phone Support

4.53/5

Read Reviews (19)
Chat Support

4.49/5

Read Reviews (17)
Email Support

4.48/5

Read Reviews (16)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.65/5

Read Reviews (81)
Phone Support

4.53/5

Read Reviews (19)
Chat Support

4.49/5

Read Reviews (17)
Email Support

4.48/5

Read Reviews (16)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.64/5

Read Reviews (206)
Analytics

4.63/5

Read Reviews (49)
Custom Reports

4.61/5

Read Reviews (20)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.64/5

Read Reviews (206)
Analytics

4.63/5

Read Reviews (49)
Custom Reports

4.61/5

Read Reviews (20)

Software Failure Risk Guidance

?

for Avaamo

Overall Risk Meter

Low Medium High

Top Failure Risks for Avaamo

Vendor Profile Details

Company Name

Avaamo

Company Website

https://avaamo.ai/

HQ Location

369 S San Antonio Rd, Los Altos, California 94022, US

Employees

51-100

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