LiveHelpNow Chat Support Suite Overview

LiveHelpNow offers a real-time customer support platform that's easy for agents to use. A 30-day free trial is provided for their live chat software.

Use Cases

Customers recommend Knowledge Management, Sales Call Management, Engagement Management, as the business use cases that they have been most satisfied with while using LiveHelpNow Chat Support Suite.

Other use cases:

  • Helpdesk Management
  • Customer Feedback Management
  • Social Media Analytics
  • Training & Onboarding
  • Workflow Management
  • Campaign Management
  • Customise Loyalty Program
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Business Priorities

Enhance Customer Relationships and Scale Best Practices are the most popular business priorities that customers and associates have achieved using LiveHelpNow Chat Support Suite.

Other priorities:

  • Build Brand Awareness
  • Increase Sales & Revenue
  • Improve ROI
  • Acquire Customers
  • Launch New Products
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LiveHelpNow Chat Support Suite Use-Cases and Business Priorities: Customer Satisfaction Data

LiveHelpNow Chat Support Suite works with different mediums / channels such as Phone Calls. Chat. E-Mail etc.

LiveHelpNow Chat Support Suite's features include Ticketing, Feedback Surveys, Alerts: Popups & Notifications, etc. and LiveHelpNow Chat Support Suite support capabilities include Email Support, Chat Support, 24/7 Support, etc. also LiveHelpNow Chat Support Suite analytics capabilities include Analytics, and Custom Reports.

Reviews

"...The information you can see on the back-end about how a user has interacted with your website is very helpful for the agents. ...." Peer review by Verified Reviewer

Peer review evidence (same sources as the product rating summary)

"...2009 Knowledge Base and Callback Management Systems...." Best Live Chat Software & Support System
"...Live Chat with SMS Text integration, Support Ticket Email Management, Knowledge Base, Call management and Facebook messenger integration connecting your company with customers in real time...." Peer review from LiveHelpNow
"...Companies that wish to engage visitors on their website to improve customer satisfaction, loyalty, lead generation and online sales...." Peer review from LiveHelpNow

LiveHelpNow Chat Support Suite, Comm100 Live Chat, ProProfs Chat, Crisp Customer Messaging Platform, Comm100, etc., all belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for LiveHelpNow Chat Support Suite

Top Industries

  • Hospital & Health Care
  • Consumer Services
  • Information Technology and Services

Popular in

  • Small Business
  • Enterprise
  • Mid Market

LiveHelpNow Chat Support Suite is popular in Hospital & Health Care, Consumer Services, and Information Technology And Services and is widely used by Small Business, Enterprise, and Mid Market.

LiveHelpNow Chat Support Suite Customer wins, Customer success stories, Case studies

Why is LiveHelpNow Chat Support Suite the best choice for Knowledge Management?

Why is LiveHelpNow Chat Support Suite the best choice for Engagement Management?

What solutions does LiveHelpNow Chat Support Suite provide for Helpdesk Management?

How can LiveHelpNow Chat Support Suite enhance your Customer Feedback Management process?

11 buyers and buying teams have used Cuspera to assess how well LiveHelpNow Chat Support Suite solved their Live Chat needs. Cuspera uses 523 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.

CPAP.com - Consumer Goods

LiveHelpNow live chat helped CPAP.com improve customer satisfaction scores by 15%. The team used live chat to answer questions quickly and accurately. They set up satisfaction surveys to get instant ...feedback. The new chat system made it easier for customers to reach support. The Live Help Bot reduced incoming chats by 60% by helping customers find answers on their own.

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PESI - Education

LiveHelpNow helped PESI improve customer communication for online learning. PESI faced more service requests as their business moved online. LiveHelpNow's software made it easy to organize tickets an...d manage emails. Canned responses and reporting tools increased efficiency. Merging accounts into one system improved productivity and support quality.

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Phifer Incorporated - Manufacturing

Phifer Incorporated used LiveHelpNow live chat and ticketing system to improve customer support. The company wanted to reduce inbound phone calls and offer a new way for customers to get help. With l...ive chat, Phifer answered questions from both product users and direct buyers. This helped direct customers to retail outlets and created more leads for the business. The new system made customer service faster and more efficient.

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Swanson Health - Consumer Goods

LiveHelpNow helped Swanson Health manage a 137% increase in customer chats. Swanson Health switched from their old chat provider to LiveHelpNow for better features and easier admin controls. The new ...chat system made it simple to change chat settings and use translation tools for international customers. Training for staff included a 7-week phone program and a 2-week chat training. Swanson Health kept customer service quality high during rapid chat growth.

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CPAP.com - Health, Wellness And Fitness

CPAP.com improved their customer satisfaction scores by 15% using live chat. The company, dedicated to providing affordable Sleep Apnea equipment, implemented live chat to enhance customer service. T...he CSR team, led by Elizabeth Hamilton, used their in-depth product knowledge to respond quickly and accurately to customer inquiries. The live chat feature allowed for immediate customer feedback through satisfaction surveys, leading to a noticeable positive impact on customer satisfaction. Although the impact on sales is still being analyzed, the live chat has significantly improved customer satisfaction.

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Live Chat transfer to another agent

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Frequently Asked Questions(FAQ)

for LiveHelpNow Chat Support Suite

What is LiveHelpNow Chat Support Suite used for?

LiveHelpNow Chat Support Suite is a Live Chat Software mainly used by its customers to Enhance Customer Relationships and Scale Best Practices by Knowledge Management, Sales Call Management and Engagement Management .

What are the top features of LiveHelpNow Chat Support Suite?

Ticketing, Feedback surveys and Alerts: popups & Notifications are some of the top features of LiveHelpNow Chat Support Suite.

Who uses LiveHelpNow Chat Support Suite?

LiveHelpNow Chat Support Suite is used by Hospital & Health Care, Consumer Services and Information Technology And Services among other industries.

What are LiveHelpNow Chat Support Suite alternatives?

Comm100 Live Chat, ProProfs Chat, Crisp Customer Messaging Platform and Comm100 are popular alternatives for LiveHelpNow Chat Support Suite.

Where is LiveHelpNow Chat Support Suite located?

LiveHelpNow Chat Support Suite is headquartered at 515 S West End Blvd, Quakertown, Pennsylvania 18951, US.
lightning

Peers used LiveHelpNow Chat Support Suite for knowledge management and sales call management

LiveHelpNow Chat Support Suite Competitors

LiveHelpNow Chat Support Suite Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.66/5 ★

Read Reviews (5)
Analytics

4.12/5 ★

Read Reviews (26)
Custom Reports

4.07/5 ★

Read Reviews (48)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.66/5 ★

Read Reviews (5)
Analytics

4.12/5 ★

Read Reviews (26)
Custom Reports

4.07/5 ★

Read Reviews (48)

Software Failure Risk Guidance

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for LiveHelpNow Chat Support Suite

Overall Risk Meter

Low Medium High

Top Failure Risks for LiveHelpNow Chat Support Suite

LiveHelpNow, LLC News

Product

Generative AI Chatbots for Always-On Support: What Businesses Need to Know

LiveHelpNow has integrated a generative AI chatbot named Hue, powered by ChatGPT and Claude, to enhance customer service operations. Hue operates across multiple platforms, including live chat, Facebook Messenger, SMS, and email, providing 24/7 support. It is trained on LiveHelpNow's content to ensure brand consistency and can escalate complex issues to human agents. This integration aims to reduce support costs, improve customer satisfaction, and allow support teams to focus on more meaningful tasks.

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LiveHelpNow, LLC Profile

Company Name

LiveHelpNow, LLC

Company Website

https://www.livehelpnow.net/

HQ Location

515 S West End Blvd, Quakertown, Pennsylvania 18951, US

Employees

11-50

Social

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Financials

PRIVATE