JivoChat vs. LiveHelpNow Chat Support Suite: Comparing Best Live Chat Solutions 2026

Overview: JivoChat and LiveHelpNow Chat Support Suite as Live Chat Category solutions.

JivoChat is ideal for big enterprises needing comprehensive engagement management and robust integration capabilities. It excels in supporting websites and social media channels. On the other hand, LiveHelpNow Chat Support Suite suits diverse industries by providing strong knowledge and helpdesk management. Its focus is on improving customer relationships and best practices, often favored by mid-sized and smaller businesses. Both offer 24/7 support, but JivoChat provides more diverse support channels.

JivoChat: JivoChat allows website owners to convert visitors into customers with an easy setup. Up to five agents can use the service for free.

LiveHelpNow Chat Support Suite: LiveHelpNow offers a real-time customer support platform that's easy for agents to use. A 30-day free trial is provided for their live chat software.

JivoChat LiveHelpNow Chat Support Suite
Key Capabilities Supported JivoChat focuses on engagement management with capabilities in contact list and conversion management, enhancing users' ability to follow up and manage ratings and reviews. → LiveHelpNow Chat Support Suite emphasizes knowledge and helpdesk management, helping users manage customer feedback and engagement. →
Business Goals JivoChat supports goals like increasing sales and enhancing customer relationships, appealing to businesses focusing on revenue growth. → LiveHelpNow Chat Support Suite aims to enhance customer relationships and scale best practices, making it suitable for businesses building brand awareness. →
Core Features JivoChat's standout features include robust integration, ease of migration, and custom reports, making it a versatile tool for data-driven strategies. → LiveHelpNow Chat Support Suite provides integration, custom reports, and AI-powered features to support advanced analytics needs. →
Vendor Support JivoChat provides diverse support options with chat, email, phone, and 24/7 support, aligning with users needing comprehensive assistance. → LiveHelpNow Chat Support Suite offers email, chat, and 24/7 support, catering mainly to users needing consistent communication. →
Segments and Industries JivoChat mainly serves large and enterprise segments in computer software and retail industries, indicating suitability for large-scale operations. → LiveHelpNow Chat Support Suite caters to diverse segments from small to large enterprises in health care and consumer services. →
Operational Alignment JivoChat is designed for large-scale engagement across multiple channels like websites and social media, meeting complex operational environments. → LiveHelpNow Chat Support Suite aligns with mid-sized businesses and focuses on effective customer support workflows through chat and phone calls. →
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Applying your context and needs changes the comparison

JivoChat and LiveHelpNow Chat Support Suite: Best activities based on customer satisfaction

JivoChat in Action: Unique Activities

How can JivoChat enhance your Engagement Management process?
JivoChat enables businesses to engage customers through various channels, including live chat, Facebook, and mobile. nIt offers features such as smart triggers for proactive engagement and mobile apps for on-the-go customer interaction.nJivoChat empowers businesses to increase user engagement, enhance customer service, and drive sales.
"...Sales engagement Customer support Telephony...." Peer review by Administrator
What Are the key features of JivoChat for Rating And Review Management?
The platform provides a daily service quality score based on various metrics including customer ratings. nIt offers detailed agent performance reports including customer ratings and transcripts of chats. nThe platform enables the collection of customer feedback through ratings and provides insights to improve customer service quality.
"...JivoChat is the top-rated mobile customer support app at the App Store...." Live Chat Software for Websites
How does JivoChat facilitate Communication Management?
JivoChat provides a platform for efficient communication management, enabling businesses to manage customer interactions across multiple channels, including websites and social media. This platform offers features such as real-time message previews, one-click call initiation, and seamless integration with instant messengers. A limitation of the platform is the lack of voice message functionality for website visitors.
"...Jivo Chat is a tool that I recommend to all types of companies, it has worked great for me as a Commercial Lawyer has helped me to manage my communication with clients since I also have my private clients, so I must maintain all possible communication , in case of presenting any problem with an insurance policy, I always have to resolve immediately if my clients have any case due to fraud, it is essential that I am available Always, they are cases that cannot wait and..." Peer review by Isaac G, Abogado

LiveHelpNow Chat Support Suite in Action: Unique Activities

What benefits does LiveHelpNow Chat Support Suite offer for Helpdesk Management?
LiveHelpNow Chat Support Suite efficiently manages helpdesk operations. It streamlines workflows, reduces unnecessary calls, and provides call center dashboards for agent performance analysis. The system is secure, with features such as IP address restrictions, but lacks integration with other platforms.
"...Decreases amount of unnecessary calls into our call center, freeing up our agents for other troubleshooting calls...." Peer review by Bac D., Technical Manager, Consumer Goods
How can LiveHelpNow Chat Support Suite optimize your Customer Feedback Management Workflow?
LiveHelpNow Chat Support Suite allows businesses to gather customer feedback through surveys, track customer satisfaction scores for various communication channels, and engage visitors on their websites. The suite includes features to track customer satisfaction scores for email, SMS, and social media. The suite currently lacks the capability to track Net Promoter Score (NPS).
"...Companies that wish to engage visitors on their website to improve customer satisfaction, loyalty, lead generation and online sales...." Peer review from LiveHelpNow

IT and Other Capabilities

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Business Setting

JivoChat LiveHelpNow Chat Support Suite
Peer score 4.6 4.6
Peer insights 795 523
Top industries
Computer Software 18.0%
Retail 16.0%
Banking 13.0%
Hospital & Health Care 14.0%
Consumer Services 11.0%
Information Technology And Services 10.0%
SMB and Mid-Market 95.0% 56.0%
Enterprise 5.0% 44.0%
Pricing JivoChat

News

Latest JivoChat news

Building a Custom AI Chatbot for JivoChat With Scand: Going Beyond the Pre-Built Bot Partners

JivoChat allows businesses to build custom AI chatbots using its Bot API, enabling integration with specific internal systems and data. This flexibility goes beyond pre-built options like Chatme and Aimylogic, allowing companies to use their own AI models and logic for enhanced customer interaction.

27/07/2026 - source

Latest LiveHelpNow Chat Support Suite news

Generative AI Chatbots for Always-On Support: What Businesses Need to Know

LiveHelpNow has integrated a generative AI chatbot named Hue, powered by ChatGPT and Claude, to enhance customer service operations. Hue operates across multiple platforms, including live chat, Facebook Messenger, SMS, and email, providing 24/7 support. It is trained on LiveHelpNow's content to ensure brand consistency and can escalate complex issues to human agents. This integration aims to reduce support costs, improve customer satisfaction, and allow support teams to focus on more meaningful tasks.

05/08/2025 - source