Customer stories

Interface Product Overview

Home - interface.ai offers 60+ AI solutions for banks and credit unions, enhancing efficiency, customer experience, and earnings through intelligent automation and personalized recommendations.

How satisfied the customers are with Interface use-cases

Reviews

"...Leapfrog your customer and employee experience with our industry leading Intelligent Virtual Assistant...." Peer review

Interface Customer Insights, Testimonials and Case Studies

WEOKIE Federal Credit Union - Banking

Interface.ai's Voice AI Agent automated 66% of WEOKIE Federal Credit Union's calls. Wait times dropped from over 30 minutes to under 30 seconds. The AI system now handles 9,000 after-hours calls each... month. WEOKIE saved $800,000 per year by reducing staffing needs. Member and agent experiences improved with faster service and less stress. Advanced API integrations enabled seamless handling of loan payments and password resets.

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University Credit Union - Banking

Interface.ai's Voice and Chat AI helped University Credit Union automate member support and streamline online applications. UCU achieved $6.6 million in annual revenue and saved $3.1 million in suppo...rt operations. The AI solution delivered 98% call accuracy and reduced service bottlenecks. Staff now focus on high-value tasks, while members get faster, always-on support. UCU set a new standard for digital banking service and efficiency.

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America’s Credit Union - Banking

interface.ai Voice and Chat AI helped America’s Credit Union handle a surge in call volumes during the pandemic. The solution enabled 24/7 support, reduced agent workload, and improved operational ef...ficiency. Staff now focus on complex member needs while AI resolves routine questions. ACU saw reduced call abandonment and wait times, and improved member engagement. The technology keeps ACU future-ready and competitive in digital banking.

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Del-One Federal Credit Union - Banking

Interface.ai Voice AI and Chat AI helped Del-One Federal Credit Union automate 70% of inbound calls. The credit union needed to handle more calls while keeping service high and costs low. With 24/7 s...upport, member satisfaction improved. Agents now focus on complex issues, not routine questions. The Breezy chatbot and phone assistant made banking easier for over 83,000 members.

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Dover Federal Credit Union - Banking

Interface.ai's Voice AI Agent helped Dover Federal Credit Union handle a surge in call volume during the pandemic. The solution automated over 40% of calls on day one, saving 2,430+ hours of member w...ait time. Dover FCU achieved $1.5 million in operational cost savings. Members now get 24/7 support and faster service. The AI platform improved member satisfaction and reduced staff strain.

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Dupaco Community Credit Union - Banking

interface.ai Voice AI helped Dupaco Community Credit Union fight fraud and improve member service. Dupaco automated 46% of all calls and 80% of after-hours calls. The AI solution saved $350,000 a yea...r. Members now get 24/7 support and faster service. Agents focus on deeper member needs. Dupaco uses advanced AI authentication for security and efficiency.

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FinovateFall 2023 / interface.ai

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Peers used Interface for helpdesk management and onboarding

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Interface Features

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FEATURE RATINGS AND REVIEWS
AI Powered

4.46/5 ★

Read Reviews (57)
Analytics

4.40/5 ★

Read Reviews (32)
Custom Reports

3.78/5 ★

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CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.46/5 ★

Read Reviews (57)
Analytics

4.40/5 ★

Read Reviews (32)
Custom Reports

3.78/5 ★

Read Reviews (3)

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Interface AI Inc. News

Product
 

interface.ai Unveils Q4 2025 Agentic Banking Release to Accelerate Growth Outcomes for Financial Institutions - markets.businessinsider.com

Interface.ai announced its Q4 2025 product release, enhancing its BankGPT platform for financial institutions. The release includes Agentic Voice Banking, Intelligent Banking, and Agentic Digital Banking upgrades, focusing on growth, efficiency, and personalized experiences. Key features are prescriptive analytics, expanded integrations, and multi-turn conversational capabilities. The update aims to drive proactive, outcome-driven banking while ensuring security and compliance.

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Product
 

interface . ai Unveils Industry - First Agentic BankGPT Platform that Moves CX from Convenience to Outcomes IT Business Net

Interface.ai has launched BankGPT, an AI platform designed for credit unions and community banks, featuring Agentic Voice AI, Chat AI, and Employee AI solutions. These tools enhance customer service by improving self-service capabilities, member satisfaction, and resolution speed. BankGPT integrates large language models with auditable knowledge, aiming to transform customer experience from convenience to measurable outcomes. Navigator and Red Rocks Credit Unions are early adopters, reporting significant operational improvements.

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Product
 

interface.ai Unveils Industry-First Agentic BankGPT Platform that Moves CX from Convenience to Outcomes

Interface.ai launched BankGPT, an AI platform designed for credit unions and community banks, featuring Agentic Voice AI, Chat AI, and Employee AI solutions. The platform enhances customer experience by integrating large language models with auditable knowledge, enabling efficient, real-time assistance. Credit unions like Navigator and Red Rocks report improved self-service and member satisfaction. The platform supports seamless integration and governance through the Assemble self-service administration tool.

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Executive
 

interface.ai Expands Leadership Team with Steve Swanston as

Interface.ai has appointed Steve Swanston as Chief Revenue Officer to lead its global revenue organization. This strategic move aims to enhance the company's impact on financial institutions in North America by scaling its AI platform. Swanston, with extensive experience in SaaS and fintech, will focus on aligning the company's go-to-market strategy with customer outcomes and growth.

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Interface AI Inc. Profile

Company Name

Interface AI Inc.

Company Website

//interface.ai

HQ Location

155 Bovet Rd #700, San Mateo, CA 94402 CA 94402 United States

Employees

NA

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