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Interface: Use-Cases, Insights and Reviews | 2025 Cuspera

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Interface | Intelligent Virtual Assistant for Banks and Credit Unions

AI Powered

Interface Overview

Home - interface.ai offers 60+ AI solutions for banks and credit unions, enhancing efficiency, customer experience, and earnings through intelligent automation and personalized recommendations.

Use Cases

Customers recommend Helpdesk Management, Onboarding, Engaging And Following Up, as the business use cases that they have been most satisfied with while using Interface.

Other use cases:

Lead Analytics
Lead Qualification: Behavioural
Lifetime Value Management
Measuring Customer Satisfaction
Rating And Review Management
Knowledge Management
Meeting Management

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Business Priorities

Acquire Customers and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Interface.

Other priorities:

Improve Digital And Social Presence
Improve ROI
Increase Customer Life Time Value
Enhance Customer Relationships

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Interface Use-Cases and Business Priorities: Customer Satisfaction Data

Interface works with different mediums / channels such as Phone Calls.

Interface's features include Intelligent Assistant, and Personalization. and Interface support capabilities include AI Powered, 24/7 Support, Phone Support, etc. also Interface analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Leapfrog your customer and employee experience with our industry leading Intelligent Virtual Assistant...." Peer review

Interface, Certainly, DataRobot, Popup Maker, Octane AI, etc., all belong to a category of solutions that help Bot Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Interface Customer wins, Customer success stories, Case studies

How does Interface facilitate Helpdesk Management?

How can Interface enhance your Onboarding process?

9 buyers and buying teams have used Cuspera to assess how well Interface solved their Bot Platform needs. Cuspera uses 304 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Bot Platform needs.

America’s Credit Union - Banking

interface.ai Voice and Chat AI helped America’s Credit Union handle a surge in call volumes during the pandemic. The solution enabled 24/7 support, reduced agent workload, and improved operational ef...ficiency. Staff now focus on complex member needs while AI resolves routine questions. ACU saw reduced call abandonment and wait times, and improved member engagement. The technology keeps ACU future-ready and competitive in digital banking.

Bank of Guam - Banking

interface.ai helped Bank of Guam cut call wait times by 46%. The bank used Voice AI and Chat AI to handle more customer requests. Cara, the virtual assistant, now manages 76% of live chats and saves ...300 hours per month. Agents focus on complex issues while customers get faster help. The solution connects with core banking and chat systems for smooth service.

Del-One Federal Credit Union - Banking

Interface.ai Voice AI and Chat AI helped Del-One Federal Credit Union automate 70% of inbound calls. The credit union needed to handle more calls while keeping service high and costs low. With 24/7 s...upport, member satisfaction improved. Agents now focus on complex issues, not routine questions. The Breezy chatbot and phone assistant made banking easier for over 83,000 members.

Dover Federal Credit Union - Banking

Interface.ai's Voice AI Agent helped Dover Federal Credit Union handle a surge in call volume during the pandemic. The solution automated over 40% of calls on day one, saving 2,430+ hours of member w...ait time. Dover FCU achieved $1.5 million in operational cost savings. Members now get 24/7 support and faster service. The AI platform improved member satisfaction and reduced staff strain.

Dupaco Community Credit Union - Banking

interface.ai Voice AI helped Dupaco Community Credit Union fight fraud and improve member service. Dupaco automated 46% of all calls and 80% of after-hours calls. The AI solution saved $350,000 a yea...r. Members now get 24/7 support and faster service. Agents focus on deeper member needs. Dupaco uses advanced AI authentication for security and efficiency.

KeyPoint Credit Union - Banking

interface.ai Voice AI helped KeyPoint Credit Union automate member calls and deliver 24/7 support. The credit union faced rising call volumes and inconsistent service from third-party vendors. With V...oice AI, they improved operational efficiency and freed staff for complex tasks. Members now get instant, consistent help any time. The solution supports KeyPoint's goal of better member engagement and service.