Interface | Intelligent Virtual Assistant for Banks and Credit Unions
AI Powered
Banking Case Studies and Customer Success Stories with Interface
WEOKIE Federal Credit Union
- Banking
Interface.ai's Voice AI Agent automated 66% of WEOKIE Federal Credit Union's calls. Wait times dropped from over 30 minutes to under 30 seconds. The AI system now handles 9,000 after-hours calls each... month. WEOKIE saved $800,000 per year by reducing staffing needs. Member and agent experiences improved with faster service and less stress. Advanced API integrations enabled seamless handling of loan payments and password resets.
Interface.ai's Voice and Chat AI helped University Credit Union automate member support and streamline online applications. UCU achieved $6.6 million in annual revenue and saved $3.1 million in suppo...rt operations. The AI solution delivered 98% call accuracy and reduced service bottlenecks. Staff now focus on high-value tasks, while members get faster, always-on support. UCU set a new standard for digital banking service and efficiency.
Interface.ai's Voice AI Assistant helped Southland Credit Union cut wait times and improve service. Rising call volumes had caused long hold times and high abandonment rates. The Voice AI now gives m...embers 24/7 instant answers to common banking questions. Staff can focus on complex member needs. The solution delivers consistent support and reduces call center strain. Southland Credit Union set a new standard for member experience with this AI banking technology.
interface.ai Voice AI and Chat AI helped Pasadena Service Federal Credit Union handle a surge in call volumes during the pandemic. The AI-powered solution gave members 24/7 support across channels, r...educing staff workload and improving efficiency. Staff could now focus on complex needs while routine questions were answered instantly. The credit union moved from digital-first to AI-first service, boosting member satisfaction and operational efficiency. This transformation enabled personalized, always-available banking support.
interface.ai’s Voice AI Assistant helped Northern Credit Union handle a 3x surge in call volume during the pandemic. The solution automated routine member inquiries, cut wait times, and provided 24/7... support. Staff could focus on complex issues, boosting employee morale. Members now get fast, consistent answers without long holds. The credit union improved efficiency and protected service quality.
Interface.ai's Voice AI Assistant helped Neighborhood Credit Union automate 90% of calls and save $4.4 million in support operations. The credit union faced a 10–15% spike in call volume during the p...andemic, causing higher abandonment rates. With Voice AI, they now provide 24/7 support, reduce wait times, and improve member satisfaction. The solution achieved 98% call accuracy and eliminated over 43,000 hours of member wait time. Staff now focus on complex needs, enhancing the human element in service.
interface.ai Voice AI helped KeyPoint Credit Union automate member calls and deliver 24/7 support. The credit union faced rising call volumes and inconsistent service from third-party vendors. With V...oice AI, they improved operational efficiency and freed staff for complex tasks. Members now get instant, consistent help any time. The solution supports KeyPoint's goal of better member engagement and service.
interface.ai Voice AI helped Dupaco Community Credit Union fight fraud and improve member service. Dupaco automated 46% of all calls and 80% of after-hours calls. The AI solution saved $350,000 a yea...r. Members now get 24/7 support and faster service. Agents focus on deeper member needs. Dupaco uses advanced AI authentication for security and efficiency.
Interface.ai's Voice AI Agent helped Dover Federal Credit Union handle a surge in call volume during the pandemic. The solution automated over 40% of calls on day one, saving 2,430+ hours of member w...ait time. Dover FCU achieved $1.5 million in operational cost savings. Members now get 24/7 support and faster service. The AI platform improved member satisfaction and reduced staff strain.
Interface.ai Voice AI and Chat AI helped Del-One Federal Credit Union automate 70% of inbound calls. The credit union needed to handle more calls while keeping service high and costs low. With 24/7 s...upport, member satisfaction improved. Agents now focus on complex issues, not routine questions. The Breezy chatbot and phone assistant made banking easier for over 83,000 members.
interface.ai helped Bank of Guam cut call wait times by 46%. The bank used Voice AI and Chat AI to handle more customer requests. Cara, the virtual assistant, now manages 76% of live chats and saves ...300 hours per month. Agents focus on complex issues while customers get faster help. The solution connects with core banking and chat systems for smooth service.
interface.ai Voice and Chat AI helped America’s Credit Union handle a surge in call volumes during the pandemic. The solution enabled 24/7 support, reduced agent workload, and improved operational ef...ficiency. Staff now focus on complex member needs while AI resolves routine questions. ACU saw reduced call abandonment and wait times, and improved member engagement. The technology keeps ACU future-ready and competitive in digital banking.
