Real-World Case Studies and Customer Success Stories with Gupshup

Treebo Club used Gupshup Conversation Cloud to improve customer service and staff training. They reduced call volumes by 60% using WhatsApp virtual assistants, which also cut human agent costs by 66%.... The platform helped recapture 50% of abandoned bookings. Treebo also used WhatsApp for staff training, with 93% of staff engaging in assessments. This improved customer support and internal training.
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Achieved 160% Increase In Customers Served By Enabling A Conversational Investment Experience.

MTV & MTV Beats wanted to boost viewer engagement and retention. They partnered with Gupshup to create interactive contests using WhatsApp. Viewers could scan QR codes on TV to join contests, reducin...g login time. This led to 1,867,403 messages from 47.3K users, with 37.5K unique users. 26% of users engaged multiple times, exchanging 99 messages each on average.
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Achieved A 98% Reduction In Order Processing Time And A 60% Increase In Customer Engagement Using Gupshup'S Conversational Ai Solutions.

Improved Customer Engagement And Operational Efficiency With A 60% Increase In Query Resolution Speed Using Gupshup'S Smart Messaging Api.

"It helped the bank reduce the dependency on support calls by 42%, thereby increasing its user retention and engagement by 1.5x.";

Achieved A 20% Improvement In Customer Response Times And Reduced Operational Costs By 30% Through Omnichannel Conversational Support.

Tonik Bank, a digital-only neobank in the Philippines, faced challenges in scaling operations due to a rapidly growing customer base. They partnered with Gupshup to integrate Generative AI into their... customer service chatbot. This solution automated 75% of customer queries, improving service efficiency. The bank expects to save USD 20 million in operational costs over three years and increased customer care productivity by 4.3 times.
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Achieved 20% Improvement In Customer Query Resolution And A 50% Increase In Customer Satisfaction By Leveraging Omnichannel Conversational Support.

"Increased transaction-related critical message delivery by 85%, improved its marketing communication, and onboarded new customers.";

Reduced Operational Costs By 50% With Ai-Powered Conversational Support

Achieved A 2X Increase In Query Resolution Speed And A 50% Reduction In Operational Costs.

Achieved A 25% Increase In Lead Generation And Reduced Loan Processing Time By 40%Is There Anything Else You Need?

Achieved A 90% Reduction In Manual Efforts For Customer Service Operations.

A leading fashion eCommerce site in India used Gupshup's Conversation Cloud to improve customer support. They implemented chatbots to handle routine queries, reducing reliance on email and calls. Thi...s led to a 10% reduction in support costs and a 40-45% deflection to self-serve. The company also saw a 100% year-over-year growth in their customer base and added 75 million new app users in 2023.
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6thStreet faced declining engagement on traditional channels like email and app push. They partnered with Gupshup to use WhatsApp for segmented marketing and interactive campaigns. This approach led ...to a 5-8X increase in ROAS and a 5X increase in abandoned cart conversions. WhatsApp became the primary engagement channel, boosting customer loyalty with an 8% increase in the 'Champions' segment.
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Nivea wanted to attract new customers with personalized skincare consultations. They used WhatsApp as a key channel in Mexico. Nivea partnered with Gupshup to create the Skincare Routine Advisor. Thi...s tool helped customers find the right skincare routine. It also allowed them to add products to their cart and purchase directly from WhatsApp. The campaign resulted in an 8.4-point lift in brand recall and 34,000+ qualified potential customers.
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Decreased Customer Support Turnaround Time By 28%

Sharaf DG, a leading electronics retailer in the Middle East, faced declining engagement on traditional channels. They partnered with Gupshup to use WhatsApp for better customer engagement. The solut...ion included Click to WhatsApp ads and personalized campaigns. This approach reduced cost per lead by 34% and improved lead qualification by 43%. The innovative ad experience increased return on ad spending by over 4X.
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Gupshup Conversation Cloud helped Reserva, a top Brazilian fashion retailer, boost marketing ROI by 7X. The brand used targeted WhatsApp marketing to drive online sales and saw a 4X increase in custo...mer engagement. Campaigns achieved a 40% click-through rate and 81.8% higher open rates compared to email. Automated abandoned cart alerts delivered up to 46X ROI. Reserva also improved new customer acquisition with click-to-WhatsApp ads, generating over 2,000 leads in one month.
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"Achieved 95% Automation In Customer Service Interactions, Resulting In A Significant Reduction In Operational Costs.";

Achieved A 20% Increase In Student Engagement Through Conversational Support On Whatsapp.

Increased Customer Engagement By 50% Using Whatsapp For Conversational Marketing And Support

AECC Global faced challenges with low email engagement and inefficient communication across countries. They switched to Gupshup's WhatsApp integration, which improved their communication strategy. Th...is change led to a 600% increase in engagement and boosted open rates from 10% to 70%. Gupshup helped AECC onboard local WhatsApp numbers in eight countries within 30-45 days, expanding their global reach and improving lead conversion rates.
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Gupshup's WhatsApp Business Platform helped Housing.com boost conversions by 1.8X and simplify property listings. The real estate platform faced low engagement with traditional channels like email an...d SMS. By using Gupshup, Housing.com sent personalized property recommendations and enabled direct buyer-seller connections on WhatsApp. Monthly WhatsApp conversations hit 2.5 million with a 54% open rate. Feedback collection rates reached 60%, and overall user experience improved for both buyers and sellers.
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NoBroker.com used Gupshup’s Conversation Cloud and Click-to-WhatsApp ads to boost property re-listings and user engagement. They launched targeted ads on social media, driving users to WhatsApp for p...ersonalized conversations. An AI-powered property recommender sent relevant listings to users. This approach led to a 4x increase in clickthrough rate, a 50% drop in cost per listing, and a 30% rise in customer reach on WhatsApp.
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Achieved A 20% Increase In Customer Inquiries And A 30% Reduction In Operational Costs Through Conversational Support On Whatsapp.

Gupshup's digital shopping assistant helped a swiss luxury fashion brand boost its conversion rates. The assistant provided a seamless omnichannel shopping experience across Webshop, Facebook, WhatsA...pp, and in-store. 8.5% of conversations led to order placements, compared to a 0.57% website conversion rate. One out of three conversations resulted in users creating a size profile, enabling better personalization and new campaigns. The brand gained actionable consumer insights and improved customer support with AI-powered automation.
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Achieved A 50% Increase In Customer Engagement And A 30% Boost In Sales Through Conversational Commerce And Support.

Achieved A Voter Engagement Rate Of Over 2 Million Interactions Using Gupshup'S Conversational Messaging Solutions.

Improved Customer Engagement By Up To 40% Through Omnichannel Conversational Support.

30% Reduction In Operational Costs And A 20% Increase In Customer Satisfaction.

Achieved A 30% Increase In Customer Engagement By Utilizing Gupshup'S Conversational Messaging Platform.

Achieved A 65% Click-Through Rate And A 20% Increase In Sales Through Conversational Marketing On Whatsapp.

Processed 40 Lakh Records A Day.

"Streamlined Conversations Across Channels, Resulting In A 20% Increase In Customer Satisfaction.";

Increased Fan Engagement By 20% And Achieved A 15% Increase In Merchandise Sales Through Conversational Marketing And Commerce On Whatsapp

"Enhanced Digital Customer Experience And Automated 70% Of Customer Queries, Resulting In Streamlined Operations And Improved Customer Satisfaction.";

Achieved 95% Automation In Customer Service Interactions, Resulting In A Significant Reduction In Operational Costs.

Improved Customer Engagement By Up To 40% Through Omnichannel Conversational Support.

Achieved A 98% Reduction In Order Processing Time And A 60% Increase In Customer Engagement Using Gupshup'S Conversational Ai Solutions.

Achieved A 30% Increase In Customer Engagement By Utilizing Gupshup'S Conversational Messaging Platform.

It helped the bank reduce the dependency on support calls by 42%, thereby increasing its user retention and engagement by 1.5x.

Improved Customer Engagement By Up To 40% Through Omnichannel Conversational Support.

Achieved 95% Automation In Customer Service Interactions, Resulting In A Significant Reduction In Operational Costs.

Increased Customer Engagement By 50% Using Whatsapp For Conversational Marketing And Support

Streamlined Conversations Across Channels, Resulting In A 20% Increase In Customer Satisfaction.

Achieved A 20% Increase In Customer Inquiries And A 30% Reduction In Operational Costs Through Conversational Support On Whatsapp.

Increased transaction-related critical message delivery by 85%, improved its marketing communication, and onboarded new customers.

Decreased Customer Support Turnaround Time By 28%

30% Reduction In Operational Costs And A 20% Increase In Customer Satisfaction.

Achieved 160% Increase In Customers Served By Enabling A Conversational Investment Experience.

Achieved A 98% Reduction In Order Processing Time And A 60% Increase In Customer Engagement Using Gupshup'S Conversational Ai Solutions.

Enhanced Digital Customer Experience And Automated 70% Of Customer Queries, Resulting In Streamlined Operations And Improved Customer Satisfaction.

Achieved A 25% Increase In Lead Generation And Reduced Loan Processing Time By 40%Is There Anything Else You Need?

Achieved A 20% Increase In Customer Inquiries And A 30% Reduction In Operational Costs Through Conversational Support On Whatsapp.

Increased Fan Engagement By 20% And Achieved A 15% Increase In Merchandise Sales Through Conversational Marketing And Commerce On Whatsapp

Arha Media, a regional OTT platform, faced challenges in engaging their audience and increasing conversions. They partnered with Gupshup for WhatsApp marketing to send personalized messages and facil...itate easy chat payments. This integration led to a 10% increase in repeat subscriptions and a 5% conversion rate for payment messages. The platform now sends 3-4 million messages monthly, with a 38% read rate, enhancing user interaction and engagement.
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Achieved A 90% Reduction In Manual Efforts For Customer Service Operations.

Achieved 20% Improvement In Customer Query Resolution And A 50% Increase In Customer Satisfaction By Leveraging Omnichannel Conversational Support.

Improved Customer Engagement By Up To 40% Through Omnichannel Conversational Support.

It helped the bank reduce the dependency on support calls by 42%, thereby increasing its user retention and engagement by 1.5x.

Achieved 160% Increase In Customers Served By Enabling A Conversational Investment Experience.

Achieved 20% Improvement In Customer Query Resolution And A 50% Increase In Customer Satisfaction By Leveraging Omnichannel Conversational Support.

Achieved A 30% Increase In Customer Engagement By Utilizing Gupshup'S Conversational Messaging Platform.

Reduced Operational Costs By 50% With Ai-Powered Conversational Support

Achieved A 65% Click-Through Rate And A 20% Increase In Sales Through Conversational Marketing On Whatsapp.

Achieved A 35% Reduction In Customer Service Response Time And Enhanced Customer Satisfaction By Implementing Gupshup'S Conversational Ai Solutions.

Reduced Operational Costs By 50% With Ai-Powered Conversational Support

Achieved A 90% Reduction In Manual Efforts For Customer Service Operations.

Decreased Customer Support Turnaround Time By 28%

Achieved A 2X Increase In Query Resolution Speed And A 50% Reduction In Operational Costs.

30% Reduction In Operational Costs And A 20% Increase In Customer Satisfaction.

30% Reduction In Operational Costs And A 20% Increase In Customer Satisfaction.

Improved Customer Engagement And Operational Efficiency With A 60% Increase In Query Resolution Speed Using Gupshup'S Smart Messaging Api.

Enhanced Digital Customer Experience And Automated 70% Of Customer Queries, Resulting In Streamlined Operations And Improved Customer Satisfaction.

Streamlined Conversations Across Channels, Resulting In A 20% Increase In Customer Satisfaction.

Achieved A 25% Increase In Lead Generation And Reduced Loan Processing Time By 40%Is There Anything Else You Need?

Achieved A 20% Increase In Student Engagement Through Conversational Support On Whatsapp.

Increased Fan Engagement By 20% And Achieved A 15% Increase In Merchandise Sales Through Conversational Marketing And Commerce On Whatsapp

Achieved A 35% Reduction In Customer Service Response Time And Enhanced Customer Satisfaction By Implementing Gupshup'S Conversational Ai Solutions.

Achieved A 20% Improvement In Customer Response Times And Reduced Operational Costs By 30% Through Omnichannel Conversational Support.

Achieved A 20% Improvement In Customer Response Times And Reduced Operational Costs By 30% Through Omnichannel Conversational Support.

Achieved A 50% Increase In Customer Engagement And A 30% Boost In Sales Through Conversational Commerce And Support.

Increased Customer Engagement By 50% Using Whatsapp For Conversational Marketing And Support

Achieved A 50% Increase In Customer Engagement And A 30% Boost In Sales Through Conversational Commerce And Support.

Achieved A Voter Engagement Rate Of Over 2 Million Interactions Using Gupshup'S Conversational Messaging Solutions.

Processed 40 Lakh Records A Day.

Increased Customer Engagement By 50% Using Whatsapp For Conversational Marketing And Support

Achieved A 65% Click-Through Rate And A 20% Increase In Sales Through Conversational Marketing On Whatsapp.

Processed 40 Lakh Records A Day.

Decreased Customer Support Turnaround Time By 28%

Achieved A 20% Increase In Student Engagement Through Conversational Support On Whatsapp.

Improved Customer Engagement And Operational Efficiency With A 60% Increase In Query Resolution Speed Using Gupshup'S Smart Messaging Api.

Achieved A 35% Reduction In Customer Service Response Time And Enhanced Customer Satisfaction By Implementing Gupshup'S Conversational Ai Solutions.

Achieved A 2X Increase In Query Resolution Speed And A 50% Reduction In Operational Costs.

Enhanced Digital Customer Experience And Automated 70% Of Customer Queries, Resulting In Streamlined Operations And Improved Customer Satisfaction.

Achieved A 20% Improvement In Customer Response Times And Reduced Operational Costs By 30% Through Omnichannel Conversational Support.

Increased transaction-related critical message delivery by 85%, improved its marketing communication, and onboarded new customers.

Achieved A Voter Engagement Rate Of Over 2 Million Interactions Using Gupshup'S Conversational Messaging Solutions.