Gupshup: Gupshup offers conversational tools to enhance customer engagement. AI-powered chatbots automate acquisition, marketing, commerce, and support, maximizing customer lifetime value and reducing service costs.
Certainly: Certainly offers an AI-powered, no-code ecommerce chatbot builder with premade content and template integrations. It helps improve customer satisfaction, cut costs, and increase revenue.
Introducing Gupshup and Certainly
Gupshup belong to a category of solutions that help Bot Platform, whereas Certainly belong to a category of solutions that help Chatbot. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Gupshup covers Communication Management with Chat, Engagement Management with Chat, Campaign Management, International Marketing, etc.
Certainly focuses on Customer Feedback Management, Engagement Management, Communication Management, Training & Onboarding, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Gupshup and Certainly: Best activities based on customer satisfaction
Gupshup in Action: Unique Activities
What makes Gupshup ideal for Communication Management?
"...In a survey done by Kantar Research recently, more than 70% of Indians said that they prefer to message businesses rather than sending an email, calling or visiting their website...." Gupshup: Click to WhatsApp Ads Explained
What Are the key features of Gupshup for Engagement Management?
"...Engage with followers through Instagram Messaging API. ..." Conversational Messaging Platform for Businesses
Top Processes
Customer evidence for the processes each product supports. Click Read Reviews to open peer feedback.
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Build brand awareness
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Acquire customers
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Enhance customer relationships
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Increase sales & revenue
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Improve ROI
- See 2 more
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Enhance customer relationships
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Improve digital and social presence
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Scale best practices
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Increase sales & revenue
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Improve ROI
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Increase customer life time value
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Improve efficiency
- See 4 more
IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Business Setting
Gupshup peer evidence is 50% Enterprise. Certainly peer evidence is 100% SMB and Mid-Market.
| Gupshup | Certainly | |
|---|---|---|
| Peer score | 4.0 | 4.6 |
| Peer insights | 233 | 306 |
| Top industries |
Marketing And Advertising 50.0%
Internet 50.0%
|
Computer & Network Security 38.0%
Banking 33.0%
Hospitality 19.0%
|
| SMB and Mid-Market | 50.0% | 100.0% |
| Enterprise | 50.0% | 0.0% |
Integrations
Ecosystem partners each product commonly connects with.
News
Latest Gupshup news
Gupshup Launches Self-Serve Platform For AI Voice Agents
Gupshup launched a self-serve Voice AI Platform to automate customer support, sales, and operational calls. The platform integrates voice and messaging interactions, supporting PSTN and WhatsApp channels. It allows businesses to configure voice agents through a no-code interface and select their own speech-to-text and language model providers. The platform aims to enhance customer engagement and operational efficiency across various workflows.