Google Hangouts Chat Overview

Google Chat facilitates secure online messaging and collaboration for individuals, groups, and businesses. Powerful features from Google Workspace enhance connectivity and teamwork.

Use Cases

Customers recommend Collaboration, Communication Management, Conference Call Management, as the business use cases that they have been most satisfied with while using Google Hangouts Chat.

Other use cases:

  • Content Sharing
  • Contact List Management
  • Document Sharing
  • Engaging And Following Up
  • Meeting Management
  • Campaign Management
  • Coaching
See all use cases See less use cases

Business Priorities

Improve Internal Communications and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Google Hangouts Chat.

Other priorities:

  • Acquire Customers
  • Improve Efficiency
  • Increase Sales & Revenue
  • Enter New Markets Internationally Or Locally
See all business priorities See less business priorities

Google Hangouts Chat Use-Cases and Business Priorities: Customer Satisfaction Data

Google Hangouts Chat works with different mediums / channels such as Chat. Video. Offline etc.

Google Hangouts Chat's features include Personalization, Alerts: Popups & Notifications, Recording, etc. and Google Hangouts Chat support capabilities include Chat Support, Email Support, 24/7 Support, etc. also Google Hangouts Chat analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Files, images, and link sharing were easy and reliable...." Peer review by Ryan P, Application Management Engineer (Software Engineer), Information Technology and Services

Peer review evidence (same sources as the product rating summary)

"...Already connected to our Google suite (no need to create ANOTHER account for ANOTHER video conference provider.)...." Peer review by Jessica R, Studio Manager
"...Honestly notification tone and message communication...." Peer review by Yogesh N, Freelance Accounting & Tax Consultant, Accounting
"...Microsoft Teams is another platform that puts chat, files, and conference calls in one place ..." Employee Engagement Tools and Resources

Google Hangouts Chat, Claromentis, Mural, Chanty, Gusto, etc., all belong to a category of solutions that help Team Collaboration. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Google Hangouts Chat

Top Industries

  • Information Technology and Services
  • Education
  • Marketing and Advertising

Popular in

  • Small Business
  • Mid Market
  • Large Enterprise

Google Hangouts Chat is popular in Information Technology And Services, Education, and Marketing And Advertising and is widely used by Small Business, Mid Market, and Large Enterprise.

Google Hangouts Chat Customer wins, Customer success stories, Case studies

How can Google Hangouts Chat optimize your Collaboration Workflow?

How can Google Hangouts Chat enhance your Communication Management process?

How does Google Hangouts Chat facilitate Conference Call Management?

How does Google Hangouts Chat facilitate Content Sharing?

What makes Google Hangouts Chat ideal for Contact List Management?

11 buyers and buying teams have used Cuspera to assess how well Google Hangouts Chat solved their Team Collaboration needs. Cuspera uses 1318 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Team Collaboration needs.

 

Samsung Messages App is Being Discontinued In Favor of Google Messages ...

Samsung will discontinue its Messages app on Galaxy phones in July 2026, urging users to switch to Google Messages. Google Messages offers end-to-end encryption, AI-powered scam detection, and multi-...device connectivity. The transition impacts Galaxy devices running Android 12 or newer, with Google Messages becoming the default SMS app.

Read on →
 

Philips drops Google TV for Titan OS on all 2026 models

Philips is replacing Google TV with Titan OS across its 2026 TV lineup, impacting Google's connected TV advertising ecosystem. This shift, driven by lower hardware requirements and better ad revenue ...terms, excludes Google Cast support but retains AirPlay. Titan OS, a web-app-based system, enhances Philips' control over OS features and revenue. The change affects Philips TVs in the UK and Europe.

Read on →
 

Pentagon turns to Google Gemini AI assistants after Anthropic dispute

The Pentagon has chosen Google Gemini AI assistants following a disagreement with Anthropic. This decision highlights Google's role in providing advanced AI solutions to government entities.

Read on →
 

Globo - Media Production - Media Production

Globo used Google Cloud to modernize its media production. Cloud migration enabled Globo to run complex projects at lower costs and decentralize operations. The company hosted over 50 live events in ...2021 using cloud-based Live Production. Automation with Vision AI and Video AI streamlined metadata extraction and reduced manual work. Security and scalability improved, letting Globo handle more productions with fewer resources.

Read on →
 

Edsy - Education - Education

Edsy uses Google Cloud to power its AI-driven English learning platform for schools in Thailand. The company migrated from multiple cloud providers to Google Cloud, improving uptime and handling over... 1 million student support requests daily. Google Cloud's unified ecosystem helped Edsy streamline development and accelerate new content creation. AI tools like Gemini LLMs and Vertex AI enable real-time feedback and personalized learning. Teachers now spend less time on materials and more on direct student support.

Read on →
 

Carousell - Retail - Retail

Carousell used Google Cloud's Gemini and Vertex AI to boost seller listings by 20%. The new AI-driven "List with AI" feature cut median listing time to under two minutes. Migrating to C3D Compute Eng...ine eliminated on-call workload for compute clusters and reduced costs by 10%. Carousell automated 90% of translation needs with Gemini API, removing subscription costs. AI-powered tools also streamlined HR queries, freeing staff for higher-value work.

Read on →

Frequently Asked Questions(FAQ)

for Google Hangouts Chat

What is Google Hangouts Chat used for?

Google Hangouts Chat is a Team Collaboration Software mainly used by its customers to Improve Internal Communications and Enhance Customer Relationships by Collaboration, Communication Management and Conference Call Management .

What are the top features of Google Hangouts Chat?

Personalization, Alerts: popups & Notifications and Recording are some of the top features of Google Hangouts Chat.

Who uses Google Hangouts Chat?

Google Hangouts Chat is used by Information Technology And Services, Education and Marketing And Advertising among other industries.

What are Google Hangouts Chat alternatives?

Claromentis, Mural, Chanty and Gusto are popular alternatives for Google Hangouts Chat.

Where is Google Hangouts Chat located?

Google Hangouts Chat is headquartered at 1600 Amphitheatre Parkway, Mountain View, CA 94043, US.
lightning

Peers used Google Hangouts Chat for collaboration and communication management

Google Hangouts Chat Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

3.63/5 ★

Read Reviews (10)
Custom Reports

2.59/5 ★

Read Reviews (41)
CAPABILITIES RATINGS AND REVIEWS
Analytics

3.63/5 ★

Read Reviews (10)
Custom Reports

2.59/5 ★

Read Reviews (41)

Google Hangouts Chat Integrations

Google Hangouts Chat integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export

4.08/5 ★

Read Reviews (75)
Data Import

3.66/5 ★

Read Reviews (102)

Few API Integrations for Google Hangouts Chat

Trello

4.52 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

KONNEKTIVE CRM

4.0 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Airtable

4.67 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Lucidchart

4.52 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Google Sheets

4.66 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

?

for Google Hangouts Chat

Overall Risk Meter

Low Medium High

Top Failure Risks for Google Hangouts Chat

Google LLC News

Product

Google's Android 16 Beta is OUT! (EVERYTHING NEW)

Google has released the Android 16 Beta, introducing new features and enhancements for users and developers. The update focuses on improved user interface, enhanced privacy controls, and performance optimizations, marking a significant step in Android's evolution.

Read more →
Product

Google app may get Gemini-powered 'Your Day' feed for updates and more ...

Google is reportedly developing a new feature called "Your Day" for its Google app, leveraging Gemini AI to provide users with a proactive daily feed. This feature, found in the beta version of the app, aims to offer reminders, events, and updates from various Google services to help users stay organized. The "Your Day" feed may appear as a series of cards accessible from the app's navigation drawer.

Read more →
Product

Google Brings Back Pixel Referral Program 10

Google has reintroduced its Pixel Referral Program, offering a 10% discount on Pixel phones and $50 in store credit for successful referrals. This initiative aims to boost sales and brand loyalty by leveraging word-of-mouth marketing. The program targets existing Pixel users to attract new customers, enhancing Google's presence in the competitive smartphone market.

Read more →
Product

Google Messages is finally getting the customization Samsung ...

Google is enhancing its Google Messages app with expanded customization options, including themes, photos, and backgrounds, as revealed in a recent beta build. This update aims to attract users transitioning from Samsung Messages, which will shut down in July 2026, by offering features similar to Samsung's customizable interface.

Read more →

Google LLC Profile

Company Name

Google LLC

Company Website

https://about.google/

HQ Location

1600 Amphitheatre Parkway, Mountain View, CA 94043, US

Employees

10,001+

Social

Facebook Linkedin Twitter

Financials

SERIES A