Google Hangouts Chat Overview

Google Chat facilitates secure online messaging and collaboration for individuals, groups, and businesses. Powerful features from Google Workspace enhance connectivity and teamwork.

Use Cases

Customers recommend Collaboration, Communication Management, Conference Call Management, as the business use cases that they have been most satisfied with while using Google Hangouts Chat.

Other use cases:

  • Content Sharing
  • Contact List Management
  • Document Sharing
  • Engaging And Following Up
  • Meeting Management
  • Campaign Management
  • Coaching
See all use cases See less use cases

Business Priorities

Improve Internal Communications and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Google Hangouts Chat.

Other priorities:

  • Acquire Customers
  • Improve Efficiency
  • Increase Sales & Revenue
  • Enter New Markets Internationally Or Locally
See all business priorities See less business priorities

Google Hangouts Chat Use-Cases and Business Priorities: Customer Satisfaction Data

Google Hangouts Chat works with different mediums / channels such as Chat. Video. Offline etc.

Google Hangouts Chat's features include Personalization, Alerts: Popups & Notifications, Recording, etc. and Google Hangouts Chat support capabilities include Chat Support, Email Support, 24/7 Support, etc. also Google Hangouts Chat analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Multi-functional capability - being able to send users instant messages within the most popular platform for emails on the web...." Peer review by Robert P, Business Analyst, Banking

Peer review evidence (same sources as the product rating summary)

"...It provides a seaming experience for chatting and screen and video sharing...." Peer review by Ankit G, Sr. Business Intelligence Developer, Information Technology and Services
"...I am constantly communicating with my staff mostly through Google hangouts because it is quicker than sending an email faster than sending a text it don't have to look at my phone..." Peer review by Nicole T
"...Microsoft Teams is another platform that puts chat, files, and conference calls in one place ..." Employee Engagement Tools and Resources

Google Hangouts Chat, Claromentis, Simpplr, Mural, Chanty, etc., all belong to a category of solutions that help Team Collaboration. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Google Hangouts Chat

Top Industries

  • Information Technology and Services
  • Education
  • Marketing and Advertising

Popular in

  • Small Business
  • Mid Market
  • Large Enterprise

Google Hangouts Chat is popular in Information Technology And Services, Education, and Marketing And Advertising and is widely used by Small Business, Mid Market, and Large Enterprise.

Google Hangouts Chat Customer wins, Customer success stories, Case studies

What benefits does Google Hangouts Chat offer for Collaboration?

What Are the key features of Google Hangouts Chat for Communication Management?

How can Google Hangouts Chat optimize your Conference Call Management Workflow?

How does Google Hangouts Chat facilitate Content Sharing?

Why is Google Hangouts Chat the best choice for Contact List Management?

11 buyers and buying teams have used Cuspera to assess how well Google Hangouts Chat solved their Team Collaboration needs. Cuspera uses 1318 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Team Collaboration needs.

 

Google Begins External TPU Sales, But Still Prioritizes Cutting-Edge ...

Google has started selling its TPU systems externally, delivering them to customer data centers and recognizing revenue for the first time. The company prioritizes AGI development while expanding TPU... installations at customer sites. Google's TPU strategy involves balancing internal and external sales to support AGI research and cloud services.

Read on →
 

Samsung Messages App is Being Discontinued In Favor of Google Messages ...

Samsung will discontinue its Messages app on Galaxy phones in July 2026, urging users to switch to Google Messages. Google Messages offers end-to-end encryption, AI-powered scam detection, and multi-...device connectivity. The transition impacts Galaxy devices running Android 12 or newer, with Google Messages becoming the default SMS app.

Read on →
 

Philips drops Google TV for Titan OS on all 2026 models

Philips is replacing Google TV with Titan OS across its 2026 TV lineup, impacting Google's connected TV advertising ecosystem. This shift, driven by lower hardware requirements and better ad revenue ...terms, excludes Google Cast support but retains AirPlay. Titan OS, a web-app-based system, enhances Philips' control over OS features and revenue. The change affects Philips TVs in the UK and Europe.

Read on →
 

Globo - Media Production - Very Large

Rio de Janeiro, Brazil

Globo used Google Cloud to modernize its media production. Cloud migration enabled Globo to run complex projects at lower costs and decentralize operations. The company hosted over 50 live events in ...2021 using cloud-based Live Production. Automation with Vision AI and Video AI streamlined metadata extraction and reduced manual work. Security and scalability improved, letting Globo handle more productions with fewer resources.

 

Carousell - Retail - Medium

Singapore, Singapore

Carousell used Google Cloud's Gemini and Vertex AI to boost seller listings by 20%. The new AI-driven "List with AI" feature cut median listing time to under two minutes. Migrating to C3D Compute Eng...ine eliminated on-call workload for compute clusters and reduced costs by 10%. Carousell automated 90% of translation needs with Gemini API, removing subscription costs. AI-powered tools also streamlined HR queries, freeing staff for higher-value work.

 

Cronos Labs - Information Technology And Services - Small

Hong Kong, Hong Kong

Cronos Labs migrated its blockchain infrastructure to Google Cloud. This cut instance creation time from eight hours to two. The team now scales resources up or down to save costs and meet user deman...d. Google Cloud's unified tech stack improved the developer experience. Using BigQuery, Cronos Labs analyzes both on-chain and off-chain data for better user insights. The move supports a more secure and innovative decentralized application environment.

Frequently Asked Questions (FAQ)

What buyers ask before choosing Google Hangouts Chat

What is Google Hangouts Chat used for?

Google Hangouts Chat is a Team Collaboration Software mainly used by its customers to Improve Internal Communications and Enhance Customer Relationships by Collaboration, Communication Management and Conference Call Management .

What are the top features of Google Hangouts Chat?

Personalization, Alerts: popups & Notifications and Recording are some of the top features of Google Hangouts Chat.

Who uses Google Hangouts Chat?

Google Hangouts Chat is used by Information Technology And Services, Education and Marketing And Advertising among other industries.

What are Google Hangouts Chat alternatives?

Claromentis, Simpplr, Mural and Chanty are popular alternatives for Google Hangouts Chat.

Where is Google Hangouts Chat located?

Google Hangouts Chat is headquartered at 1600 Amphitheatre Parkway, Mountain View, CA 94043, US.
lightning

Peers used Google Hangouts Chat for collaboration and communication management

Google Hangouts Chat Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

3.63/5

Read Reviews (10)
Custom Reports

2.59/5

Read Reviews (41)
CAPABILITIES RATINGS AND REVIEWS
Analytics

3.63/5

Read Reviews (10)
Custom Reports

2.59/5

Read Reviews (41)

Google Hangouts Chat Integrations

Google Hangouts Chat integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export
Data Import

Few API Integrations for Google Hangouts Chat

Software Failure Risk Guidance

?

for Google Hangouts Chat

Overall Risk Meter

Low Medium High

Top Failure Risks for Google Hangouts Chat

Google LLC News

Product

Google Pixel Watch 5 Leak Reveals RAM Boost, Price Hike

Google is set to unveil the Pixel Watch 5 at its August 12 event, featuring a RAM increase to 3GB, maintaining the same processor as its predecessor. The design remains similar to the Pixel Watch 4, with new color options. Pricing rumors suggest a $30 to $50 increase. The watch will support Wi-Fi, Bluetooth, and LTE, as confirmed by an FCC filing.

Product

Handle Swapping Coming To Google Search Profiles

Google is beta testing a new feature called Handle Swapping for its Search Profiles. This feature allows users to switch their handle to any linked verified platforms within Google. Currently in early access, it is expected to launch soon for all users, enhancing social media handle management and integration.

Product

Google Health adds two-way Apple Health syncing on iPhone

Google Health's latest update for iOS now enables two-way syncing with Apple Health, allowing Fitbit data such as exercise records, sleep, and vitals to be shared with HealthKit-compatible apps. This integration enhances user experience by bridging a longstanding gap in health data sharing between the two platforms.

Product

Google Pixel 11: Promising Features Confirmed and Leaked

Google has confirmed several features of the upcoming Pixel 11 series, including the Pixel Glow, an RGB LED for notifications, and the event date for the Made by Google launch. The Pixel 11 series will likely showcase Google's AI advancements, particularly the Gemini Intelligence integration. Unconfirmed reports suggest significant hardware upgrades, including a new Tensor G6 chip and changes to RAM and storage configurations.

Google LLC Profile

Company Name

Google LLC

Company Website

https://about.google/

HQ Location

1600 Amphitheatre Parkway, Mountain View, CA 94043, US

Employees

10,001+

Social

Financials

SERIES A