Utilities Case Studies and Success Stories with Yellow.ai
CASE STUDY Waste Connections
Yellow.ai VoiceX helped Waste Connections automate customer service for over 100,000 users each year. The company faced high call volumes and needed 24/7 support in English and French. Yellow.ai depl...oyed an AI agent called Trina and an after-hours voicebot to handle scheduling, billing, and service requests. The solution enabled self-service, reduced operational costs, and saved millions of dollars. Customer satisfaction improved with faster, more reliable support.
Lion Parcel faced many shipping questions every day and did not have enough agents to answer them all. They wanted to give good service to their customers. Lion Parcel used Yellow.ai's Generative AI-...powered chatbots on WhatsApp, Facebook, and Instagram. The chatbots answered customer questions in real time and in different languages. This helped customers get quick answers and made work easier for the agents. With this solution, Lion Parcel automated 85% of their customer service.
Manufacturing Case Studies and Success Stories with Yellow.ai
CASE STUDY Hero Motocorp
Hero Motocorp wanted to speed up their sales process and give 24/7 support to customers online. They used Yellow.ai's dynamic AI agent on WhatsApp to help with lead nurturing and test drive bookings.... The AI agent helped recover 30% of lost leads and increased lead conversions by 33%. The chatbot engaged over 5 million customers and achieved a 21% lead conversion rate during the festive season. This reduced the workload on call centers and improved customer experience.
Other Industry Case Studies and Success Stories with Yellow.ai
CASE STUDY Pelago
Pelago wanted to reduce the workload of their travel agents and automate customer support for travel planning and post-booking queries. They used Yellow.ai's generative AI-powered chatbots to help cu...stomers with itinerary planning, bookings, cancellations, and refunds. The solution included omnichannel support, Zendesk integration, and data-driven insights. As a result, Pelago served thousands of users each quarter, onboarded 5,000+ users in six weeks, and automated a high percentage of product inquiries with high bot accuracy.
Lion Air Group wanted to improve customer support and reduce costs. They needed a solution to handle many customer questions 24/7 with limited staff. Yellow.ai set up a dynamic AI agent for Lion Air ...Group. The AI agent works on WhatsApp and the website, helping almost 2 million customers each month. It automates tasks like flight booking, rescheduling, and luggage claims. The AI agent now handles 90% of customer queries, making support faster and more efficient.
AirAsia wanted to help its ground staff find information quickly from many documents. They needed a fast and easy way for employees to get answers to questions and FAQs. AirAsia used a GenAI-powered ...chatbot from Yellow.ai. The chatbot uses advanced language models to search many manuals and bulletins. It gives staff the right information in real time, even in places with low internet. This helped staff work better and get answers faster.
Coda Payments wanted to handle many customer questions in different languages with few agents. They used Yellow.ai's Conversational AI to set up chatbots in six markets. The bots helped customers sol...ve problems on their own, in their local language, on the website and Facebook. The chatbot had a fun, game-like design for gamers. Coda also used live dashboards and analytics to track customer support. As a result, they automated 85% of queries and handled millions of messages each quarter.
Startups chase finserv companies seeking GenAI customer support use cases
Yellow.ai, a conversational AI startup, is developing AI models for financial services, focusing on card issue support, loan processing, and customer acquisition. These models aim to improve accuracy... and latency while sounding more human. The company is backed by Lightspeed and Westbridge Capital, and targets the highly regulated financial services sector with its AI solutions.
