Real-World Case Studies and Customer Success Stories with Yellow.ai

Yellow. ai built a multilingual virtual assistant called BLU for Bajaj Finserv. BLU was deployed across five channels to support...customers and drive engagement. The assistant handled user queries, sold financial solutions, and integrated with Bajaj Finserv’s CRM and billing systems. In 2020, BLU contributed over $100M in sales. Voice bot services improved customer service and renewals.
Show More..

Yellow. ai's Conversational AI helped Coda Payments automate 85% of customer queries. Coda used gamified chatbots for customer support across...six markets. The solution enabled 24/7 self-service in local languages on web and Facebook. Coda handled millions of messages and thousands of active users each quarter. Customer satisfaction stayed high with fast, engaging support and live analytics.
Show More..

Yellow. ai helped a leading North American energy company modernize IT support. The company shifted from voice-heavy support to AI-powered...digital self-service. Employees now use chat and digital channels for routine IT requests. The new system reduced manual workload and improved response times. AI-driven knowledge base usage increased by 185%. The company saw higher SLA compliance and fewer escalations.
Show More..

Yellow. ai deployed its AI-powered chatbot Urja for Bharat Petroleum. The solution unified customer communication across WhatsApp and website, supporting...13 languages. Urja handled over 80 million conversations and enabled easy LPG booking and fuel retail orders. Bharat Petroleum drove $10M in sales and improved customer satisfaction. The multilingual bot ensured inclusiveness for a diverse customer base.
Show More..

Yellow. ai helped the City of Cape Coral support 250,000 residents with 24/7 AI-powered chat and voice. Residents can now...register 311 complaints, access city services, and get utility billing help in English and Spanish. The solution integrates with backend systems, so users get instant ticket numbers and faster service. Older residents and people with disabilities find it easier to get help. The city now offers after-hours support for urgent issues through Voice AI.
Show More..

Yellow. ai VoiceX helps the City of Cape Coral use voice and chat AI agents for citizen service. The city...wanted to improve how it serves people. VoiceX gives human-like conversations and handles complex questions. The city uses these AI agents to help citizens faster. This makes service better and saves time for city workers.
Show More..

Asian Paints used Yellow. ai's multilingual service bot to automate distributor support. The bot handles queries in over 55 languages...on WhatsApp and other channels. Dealers can track orders and invoices easily. This solution reduced critical support call volume by 25%. Dealers now get 24/7 self-serve support, improving user engagement.
Show More..

Yellow. ai Voice AI automated support for a Fortune 500 consumer health company in 9 languages. The solution integrated with...ServiceNow, Azure, and Genesys to manage IT and HR requests. Within 60 days, 40% of global call volume was diverted from human agents. Employees now get 24/7 support and faster resolution. Human agents focus on complex issues, not repetitive tasks.
Show More..

Yellow. ai deployed a dynamic AI agent on WhatsApp for Hero Motocorp. The solution integrated with their LMS to automate...lead nurture and connect customers to dealers. Hero Motocorp saw a 33% increase in lead conversions and engaged over 5 million customers. Generative AI helped recover 30% of lost leads and achieved a 21% lead conversion rate during festive campaigns. The AI chatbot reduced call center load and improved customer experience with hyper-personalized offers.
Show More..

Hero Motocorp wanted to speed up their sales process and give 24/7 support to customers online. They used Yellow.ai's dynamic... AI agent on WhatsApp to help with lead nurturing and test drive bookings. The AI agent helped recover 30% of lost leads and increased lead conversions by 33%. The chatbot engaged over 5 million customers and achieved a 21% lead conversion rate during the festive season. This reduced the workload on call centers and improved customer experience.
Show More..

Yellow. ai helped InteleTravel support 140,000 global advisors with chat and voice automation. Advisors now get instant answers and create...tickets without waiting for support teams. The system resolves 92% of queries and contains 75% of sessions without agent transfer. InteleTravel delivers 24/7 support in English and Spanish across four regions. The solution improved advisor experience and reduced operational pressure without increasing headcount.
Show More..

Yellow. ai built a digital assistant for Sayurbox to handle a high volume of customer queries. The virtual assistant works...on WhatsApp and web, helping customers place, track, and confirm orders. Sayurbox saw a 45% increase in customer satisfaction after using the solution. The chatbot reduced cart abandonment and improved engagement. Customers now get support 24/7, cutting wait times and boosting experience.
Show More..

Yellow. ai helped VIPdesk automate over 70% of customer interactions. The solution replaced legacy chatbots and reduced agent burnout. VIPdesk...deployed empathetic AI agents in just six weeks. The integration supported multiple languages and connected with Zendesk, Shopify, and custom APIs. Clients saw CSAT scores up to 92% and lower costs per interaction. Agents focused on complex issues, improving morale and reducing attrition.
Show More..

UnionBank of Philippines used Yellow. ai's conversational AI to cut wait times and boost self-serve banking. The AI chatbot, deployed...on their website and Facebook Messenger, now resolves 70-80% of customer queries instantly. Monthly chatbot users grew from 28,000 to 120,000, a 3X increase. Operating costs dropped by 51%. Customer satisfaction and support team efficiency improved.
Show More..

Domino's used Yellow. ai's omnichannel virtual assistant to improve customer support and order management. The assistant handles order queries, status...updates, and special requests, and collects feedback after delivery. It also detects returning customers and provides quick help, especially on WhatsApp. This solution helped Domino's cut resolution time by 70%. The virtual assistant reduced live agent costs and improved customer experience during the pandemic.
Show More..

Yellow. ai deployed a voice AI agent for Sony India to handle 24/7 customer and dealer support. The solution integrated...with Sony's CRM and supported English, Hindi, and Bengali. Customers could self-serve for device registration, troubleshooting, and more. Within two months, the AI agent managed over 21,000 calls. Sony saw faster resolutions and improved lead generation.
Show More..

Yellow. ai deployed a dynamic AI agent for Waste Connections to handle over 100,000 unique users per year. The voice...AI agent manages high volumes of waste management service requests 24/7 in English and French. Customers use it for pickup scheduling, billing, payments, and reporting missed pickups. The solution automates routine queries, collects feedback, and enables live agent transfers for complex issues. Waste Connections saved millions of dollars and improved customer satisfaction with this automation.
Show More..

Zenyum used Yellow. ai to manage high volumes of customer queries across Southeast Asia. They launched an AI-powered virtual assistant...on their website, Facebook, Instagram, and WhatsApp. The bot helps new customers with assessments, costs, and clinic locations. It delivers a human-like chat experience and reduces the need for human agents. Zenyum saw high adoption, with thousands of new users and sessions handled across channels.
Show More..

Yellow. ai built a multilingual voice bot for the world’s largest insurer. The bot helped users verify policy details, manage...payments, and set reminders. It integrated with policy administration and billing systems for a seamless experience. The solution improved customer outreach and reduced operational costs during the pandemic. The insurer achieved higher efficiency and better customer experience with real-time resolutions.
Show More..

Yellow. ai helped Tiket.com automate customer support for over 40,000 daily travel queries. The Dynamic AI agent Travis resolved 70-80%...of queries instantly with self-serve options in multiple languages. Tiket.com saw a 2x improvement in customer satisfaction scores. The solution reduced routine workload for agents, letting them focus on complex issues. Tiket.com now handles millions of support messages each quarter with greater efficiency.
Show More..

Yellow. ai is set to go public through a merger with Bluerock Acquisition Corp., valuing the company at $550 million....The deal aims to raise over $200 million to expand Yellow.ai's presence in the $384 billion BPO market. Yellow.ai's AI platform processes over 16 billion conversations annually and targets automating customer service interactions.
Show More..

Zoho Reignites CRM for Acme Brick Company - MarTech Cube