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Automotive Case Studies and Customer Success Stories with Yellow.ai
Hyundai Motor India Limited
- Automotive
- Very Large
Chennai, India
Yellow. ai helped Hyundai Motor India handle high volumes of customer queries with AI automation. The solution used omnichannel chatbots...and DynamicNLP to let customers explore car models, book test drives, and get fast responses. Personalized WhatsApp campaigns generated over 1 million impressions and led to more than 1,000 vehicle sales. Agent productivity improved, with average response times dropping to 22 seconds. Hyundai gained real-time insights into customer journeys and campaign performance.
A Leading American Automaker
- Automotive
- Very Large
Yellow. ai Voice AI agent automated employee support for a leading American automaker. The system achieved 85% automation in just...60 days, handling up to 200 daily calls. Employees now get fast, guided support even in noisy or complex call conditions. The solution reduced manual work and improved operational efficiency. Teams scaled support without adding staff or losing quality.
A leading American automaker
- Automotive
- Very Large
Yellow. ai Voice AI agent automated employee support for a leading American automaker. The company faced challenges with complex alphanumeric...inputs and noisy call conditions. Yellow.ai enabled 85% automation of employee support in just 60 days. The solution scaled from 20–30 to 150–200 daily calls. Employees now get faster, more consistent support with less manual effort.
Lion Parcel
- Transportation/Trucking/Railroad
- Large
Yellow. ai helped Lion Parcel automate 85% of customer service using Generative AI chatbots. Lion Parcel faced high volumes of...shipping inquiries and limited agent capacity. The solution used YellowG-powered chatbots on WhatsApp, Facebook, and Instagram for real-time support. Integration with Salesforce and OMS enabled seamless ticketing and live chat. Lion Parcel now handles millions of messages and thousands of users each quarter with minimal manual work.
Lion Parcel
- Transportation/Trucking/Railroad
- Large
Jakarta, Indonesia
Yellow. ai helped Lion Parcel automate 85% of customer service queries using generative AI chatbots. The solution works across WhatsApp,...Facebook Messenger, and Instagram, letting customers get instant answers about shipping, tracking, and payments. Lion Parcel also automated outbound WhatsApp campaigns for updates and promotions. Integration with Salesforce and their order system enabled seamless live agent support. The company now handles millions of messages and thousands of users each quarter with less manual work.
Lion Air Group
- Transportation/Trucking/Railroad
- Large
Jakarta, Indonesia
Yellow. ai deployed a dynamic AI agent for Lion Air Group, automating 90% of customer queries. The solution supports 1.8...million users every quarter across six airlines. Customers access services like web check-in, booking management, and flight information on WhatsApp and the website. The AI agent handles 52 user journeys in three languages, reducing support costs and agent workload. Live agents now focus on complex queries, improving customer experience.
Retail Case Studies and Customer Success Stories with Yellow.ai
Multinational furniture brand (Fortune 500, Indonesia)
- Retail
- Very Large
Yellow. ai integrated its AI agent with Zendesk for a major furniture retailer in Indonesia. The company faced high customer...query volumes and limited agent resources. Yellow.ai automated responses on WhatsApp, helping customers get instant answers in English or Bahasa. The solution enabled 24/7 support, automated ticket updates, and outbound promotional campaigns. The retailer now sees high WhatsApp order volumes and improved agent productivity.
US arm of a major global grocery retail group
- Retail
- Very Large
USA
Yellow. ai Voice AI automated 92% of employee IT support requests for a US grocery retail giant. The company operates...7,000 stores under five supermarket brands. Employees now resolve password resets, account unlocks, and MFA setup through voice in English and Spanish. The solution integrates with ServiceNow, IAM, Nexthink, and Systrack. Store associates get 24/7 support, reducing downtime and freeing agents for complex issues.
Heads Up for Tails faced a drop in sales when the pandemic limited in-store shopping. Yellow.ai built Poppins, a virtual... assistant on WhatsApp, to help customers place and track orders. The bot integrated with Shopify and improved SKU management. This made it easier for customers to shop and for staff to manage products. The solution increased revenue and handled thousands of messages in just weeks.
Yellow. ai built a multilingual virtual assistant called BLU for Bajaj Finserv. BLU was deployed across five channels to support...customers and drive engagement. The assistant handled user queries, sold financial solutions, and integrated with Bajaj Finserv’s CRM and billing systems. In 2020, BLU contributed over $100M in sales. Voice bot services improved customer service and renewals.
Yellow. ai's Conversational AI helped Coda Payments automate 85% of customer queries. Coda used gamified chatbots for customer support across...six markets. The solution enabled 24/7 self-service in local languages on web and Facebook. Coda handled millions of messages and thousands of active users each quarter. Customer satisfaction stayed high with fast, engaging support and live analytics.
Oil & Energy Case Studies and Customer Success Stories with Yellow.ai
A leading North American energy infrastructure company
- Oil & Energy
- Very Large
Yellow. ai helped a leading North American energy company modernize IT support. The company shifted from voice-heavy support to AI-powered...digital self-service. Employees now use chat and digital channels for routine IT requests. The new system reduced manual workload and improved response times. AI-driven knowledge base usage increased by 185%. The company saw higher SLA compliance and fewer escalations.
Yellow. ai deployed its AI-powered chatbot Urja for Bharat Petroleum. The solution unified customer communication across WhatsApp and website, supporting...13 languages. Urja handled over 80 million conversations and enabled easy LPG booking and fuel retail orders. Bharat Petroleum drove $10M in sales and improved customer satisfaction. The multilingual bot ensured inclusiveness for a diverse customer base.
Manufacturing Case Studies and Customer Success Stories with Yellow.ai
Hero Motocorp
- Manufacturing
- Very Large
Yellow. ai deployed a dynamic AI agent on WhatsApp for Hero Motocorp. The solution integrated with their LMS to automate...lead nurture and connect customers to dealers. Hero Motocorp saw a 33% increase in lead conversions and engaged over 5 million customers. Generative AI helped recover 30% of lost leads and achieved a 21% lead conversion rate during festive campaigns. The AI chatbot reduced call center load and improved customer experience with hyper-personalized offers.
Hero Motocorp wanted to speed up their sales process and give 24/7 support to customers online. They used Yellow.ai's dynamic... AI agent on WhatsApp to help with lead nurturing and test drive bookings. The AI agent helped recover 30% of lost leads and increased lead conversions by 33%. The chatbot engaged over 5 million customers and achieved a 21% lead conversion rate during the festive season. This reduced the workload on call centers and improved customer experience.
Food & Beverages Case Studies and Customer Success Stories with Yellow.ai
Sayurbox
- Food & Beverages
- Medium
Jakarta, Indonesia
Yellow. ai built a digital assistant for Sayurbox to handle a high volume of customer queries. The virtual assistant works...on WhatsApp and web, helping customers place, track, and confirm orders. Sayurbox saw a 45% increase in customer satisfaction after using the solution. The chatbot reduced cart abandonment and improved engagement. Customers now get support 24/7, cutting wait times and boosting experience.
Consumer Services Case Studies and Customer Success Stories with Yellow.ai
VIPdesk
- Consumer Services
- Medium
Alexandria, USA
Yellow. ai helped VIPdesk automate over 70% of customer interactions. The solution replaced legacy chatbots and reduced agent burnout. VIPdesk...deployed empathetic AI agents in just six weeks. The integration supported multiple languages and connected with Zendesk, Shopify, and custom APIs. Clients saw CSAT scores up to 92% and lower costs per interaction. Agents focused on complex issues, improving morale and reducing attrition.
Restaurants Case Studies and Customer Success Stories with Yellow.ai
Domino's
- Restaurants
- Very Large
Mumbai, India
Domino's used Yellow. ai's omnichannel virtual assistant to improve customer support and order management. The assistant handles order queries, status...updates, and special requests, and collects feedback after delivery. It also detects returning customers and provides quick help, especially on WhatsApp. This solution helped Domino's cut resolution time by 70%. The virtual assistant reduced live agent costs and improved customer experience during the pandemic.
Yellow. ai deployed a voice AI agent for Sony India to handle 24/7 customer and dealer support. The solution integrated...with Sony's CRM and supported English, Hindi, and Bengali. Customers could self-serve for device registration, troubleshooting, and more. Within two months, the AI agent managed over 21,000 calls. Sony saw faster resolutions and improved lead generation.
Utilities Case Studies and Customer Success Stories with Yellow.ai
Waste Connections
- Utilities
- Very Large
The Woodlands, USA
Yellow. ai deployed a dynamic AI agent for Waste Connections to handle over 100,000 unique users per year. The voice...AI agent manages high volumes of waste management service requests 24/7 in English and French. Customers use it for pickup scheduling, billing, payments, and reporting missed pickups. The solution automates routine queries, collects feedback, and enables live agent transfers for complex issues. Waste Connections saved millions of dollars and improved customer satisfaction with this automation.
Zenyum used Yellow. ai to manage high volumes of customer queries across Southeast Asia. They launched an AI-powered virtual assistant...on their website, Facebook, Instagram, and WhatsApp. The bot helps new customers with assessments, costs, and clinic locations. It delivers a human-like chat experience and reduces the need for human agents. Zenyum saw high adoption, with thousands of new users and sessions handled across channels.
Insurance Case Studies and Customer Success Stories with Yellow.ai
World’s largest insurer
- Insurance
- Very Large
Yellow. ai built a multilingual voice bot for the world’s largest insurer. The bot helped users verify policy details, manage...payments, and set reminders. It integrated with policy administration and billing systems for a seamless experience. The solution improved customer outreach and reduced operational costs during the pandemic. The insurer achieved higher efficiency and better customer experience with real-time resolutions.
The City of Cape Coral
- Government Administration
- Large
Yellow. ai VoiceX helps the City of Cape Coral use voice and chat AI agents for citizen service. The city...wanted to improve how it serves people. VoiceX gives human-like conversations and handles complex questions. The city uses these AI agents to help citizens faster. This makes service better and saves time for city workers.
Other Industry Case Studies and Success Stories with Yellow.ai
Pelago
- Travel & Tourism
- Medium
Singapore, Singapore
Pelago used Yellow. ai's generative AI-powered chatbots to automate travel planning and post-booking support. The solution handled high volumes of...customer queries across website and WhatsApp, reducing the workload for human agents. Integration with Zendesk improved agent productivity and ticket management. Pelago gained real-time insights into customer journeys, enabling more personalized travel recommendations. Over 5,000 users were onboarded in six weeks, with thousands served each quarter.
Yellow. ai's dynamic AI agent automated 90% of Lion Air Group's customer service. The solution handled 1.8 million users every...quarter across six airlines. It provided 24/7 support on WhatsApp and the website, automating 52 user journeys. Live agent support and outbound campaigns improved efficiency. The AI agent reduced support costs and enabled fast, seamless customer experiences.
Yellow. ai's AI agent helps AirAsia ground staff quickly find answers from thousands of documents. The chatbot gives real-time, accurate...information, even in low bandwidth areas. Staff use it to answer FAQs and access policies fast. This boosts employee productivity and improves customer service. AirAsia saw high adoption and handled many queries after launch.
Pelago used Yellow. ai's generative AI-powered chatbots to automate travel planning and post-booking support. The solution handled high volumes of...customer queries across website and WhatsApp, reducing the need for human agents. Integration with Zendesk improved agent productivity and ticket management. Pelago gained real-time insights into customer journeys, enabling more personalized travel recommendations. Over 5,000 users were onboarded in six weeks, with thousands served each quarter.
AirAsia wanted to help its ground staff find information quickly from many documents. They needed a fast and easy way... for employees to get answers to questions and FAQs. AirAsia used a GenAI-powered chatbot from Yellow.ai. The chatbot uses advanced language models to search many manuals and bulletins. It gives staff the right information in real time, even in places with low internet. This helped staff work better and get answers faster.
Coda Payments wanted to handle many customer questions in different languages with few agents. They used Yellow.ai's Conversational AI to... set up chatbots in six markets. The bots helped customers solve problems on their own, in their local language, on the website and Facebook. The chatbot had a fun, game-like design for gamers. Coda also used live dashboards and analytics to track customer support. As a result, they automated 85% of queries and handled millions of messages each quarter.
Startups chase finserv companies seeking GenAI customer support use cases
Yellow. ai, a conversational AI startup, is developing AI models for financial services, focusing on card issue support, loan processing,...and customer acquisition. These models aim to improve accuracy and latency while sounding more human. The company is backed by Lightspeed and Westbridge Capital, and targets the highly regulated financial services sector with its AI solutions.
