Real-World Case Studies and Customer Success Stories with Yellow.ai

Lion Parcel faced many shipping questions every day and did not have enough agents to answer them all. They wanted to... give good service to their customers. Lion Parcel used Yellow.ai's Generative AI-powered chatbots on WhatsApp, Facebook, and Instagram. The chatbots answered customer questions in real time and in different languages. This helped customers get quick answers and made work easier for the agents. With this solution, Lion Parcel automated 85% of their customer service.
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Yellow. ai VoiceX helped Waste Connections automate customer service for over 100,000 users each year. The company faced high call...volumes and needed 24/7 support in English and French. Yellow.ai deployed an AI agent called Trina and an after-hours voicebot to handle scheduling, billing, and service requests. The solution enabled self-service, reduced operational costs, and saved millions of dollars. Customer satisfaction improved with faster, more reliable support.
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Hero Motocorp wanted to speed up their sales process and give 24/7 support to customers online. They used Yellow.ai's dynamic... AI agent on WhatsApp to help with lead nurturing and test drive bookings. The AI agent helped recover 30% of lost leads and increased lead conversions by 33%. The chatbot engaged over 5 million customers and achieved a 21% lead conversion rate during the festive season. This reduced the workload on call centers and improved customer experience.
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Yellow. ai deployed a dynamic AI agent on WhatsApp for Hero Motocorp. The solution integrated with their LMS to automate...lead nurture and connect customers to dealers. Hero Motocorp saw a 33% increase in lead conversions and engaged over 5 million customers. Generative AI helped recover 30% of lost leads and achieved a 21% lead conversion rate during festive campaigns. The AI chatbot reduced call center load and improved customer experience with hyper-personalized offers.
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Yellow. ai Voice AI agent automated employee support for a leading American automaker. The company faced challenges with complex alphanumeric...inputs and noisy call conditions. Yellow.ai enabled 85% automation of employee support in just 60 days. The solution scaled from 20–30 to 150–200 daily calls. Employees now get faster, more consistent support with less manual effort.
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Yellow. ai Voice AI agent automated employee support for a leading American automaker. The system achieved 85% automation in just...60 days, handling up to 200 daily calls. Employees now get fast, guided support even in noisy or complex call conditions. The solution reduced manual work and improved operational efficiency. Teams scaled support without adding staff or losing quality.
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Yellow. ai helped Lion Parcel automate 85% of customer service using Generative AI chatbots. Lion Parcel faced high volumes of...shipping inquiries and limited agent capacity. The solution used YellowG-powered chatbots on WhatsApp, Facebook, and Instagram for real-time support. Integration with Salesforce and OMS enabled seamless ticketing and live chat. Lion Parcel now handles millions of messages and thousands of users each quarter with minimal manual work.
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Yellow. ai's Conversational AI helped Coda Payments automate 85% of customer queries. Coda used gamified chatbots for customer support across...six markets. The solution enabled 24/7 self-service in local languages on web and Facebook. Coda handled millions of messages and thousands of active users each quarter. Customer satisfaction stayed high with fast, engaging support and live analytics.
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Yellow. ai VoiceX helps the City of Cape Coral use voice and chat AI agents for citizen service. The city...wanted to improve how it serves people. VoiceX gives human-like conversations and handles complex questions. The city uses these AI agents to help citizens faster. This makes service better and saves time for city workers.
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Pelago wanted to reduce the workload of their travel agents and automate customer support for travel planning and post-booking queries. They used Yellow.ai's... generative AI-powered chatbots to help customers with itinerary planning, bookings, cancellations, and refunds. The solution included omnichannel support, Zendesk integration, and data-driven insights. As a result, Pelago served thousands of users each quarter, onboarded 5,000+ users in six weeks, and automated a high percentage of product inquiries with high bot accuracy.
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Coda Payments wanted to handle many customer questions in different languages with few agents. They used Yellow.ai's Conversational AI to... set up chatbots in six markets. The bots helped customers solve problems on their own, in their local language, on the website and Facebook. The chatbot had a fun, game-like design for gamers. Coda also used live dashboards and analytics to track customer support. As a result, they automated 85% of queries and handled millions of messages each quarter.
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Lion Air Group wanted to improve customer support and reduce costs. They needed a solution to handle many customer questions... 24/7 with limited staff. Yellow.ai set up a dynamic AI agent for Lion Air Group. The AI agent works on WhatsApp and the website, helping almost 2 million customers each month. It automates tasks like flight booking, rescheduling, and luggage claims. The AI agent now handles 90% of customer queries, making support faster and more efficient.
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AirAsia wanted to help its ground staff find information quickly from many documents. They needed a fast and easy way... for employees to get answers to questions and FAQs. AirAsia used a GenAI-powered chatbot from Yellow.ai. The chatbot uses advanced language models to search many manuals and bulletins. It gives staff the right information in real time, even in places with low internet. This helped staff work better and get answers faster.
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Yellow. ai's AI agent helps AirAsia ground staff quickly find answers from thousands of documents. The chatbot gives real-time, accurate...information, even in low bandwidth areas. Staff use it to answer FAQs and access policies fast. This boosts employee productivity and improves customer service. AirAsia saw high adoption and handled many queries after launch.
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Yellow. ai's dynamic AI agent automated 90% of Lion Air Group's customer service. The solution handled 1.8 million users every...quarter across six airlines. It provided 24/7 support on WhatsApp and the website, automating 52 user journeys. Live agent support and outbound campaigns improved efficiency. The AI agent reduced support costs and enabled fast, seamless customer experiences.
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