Ameyo Omni Overview

Ameyo-omni offers omnichannel contact center software for seamless customer journeys. It enables agents to manage queries from multiple channels through a unified interaction view.

Use Cases

Customers recommend Segmentation And Targeting, Helpdesk Management, Engagement Management, as the business use cases that they have been most satisfied with while using Ameyo Omni.

Other use cases:

  • Sending & Publishing Communications
See all use cases See less use cases

Business Priorities

Acquire Customers is the most popular business priority that customers and associates have achieved using Ameyo Omni.

Other priorities:

See all business priorities See less business priorities

Ameyo Omni Use-Cases and Business Priorities: Customer Satisfaction Data

Ameyo Omni works with different mediums / channels such as E-Mail. Phone Calls. Social Media etc.

Reviews

"...We use Ameyo Software for Call Center Team, Were we can call and dispose the call The admin level access is used to generate trend and reports. ...." Peer review by Annamma S., Quality, Telecommunications

Ameyo Omni, belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Ameyo Omni

Top Industries

  • Banking
  • Retail
  • Apparel & Fashion

Popular in

  • Enterprise
  • Mid Market
  • Small Business

Ameyo Omni is popular in Banking, Retail, and Apparel & Fashion and is widely used by Enterprise, Mid Market, and Small Business.

Ameyo Omni Customer wins, Customer success stories, Case studies

How can Ameyo Omni enhance your Helpdesk Management process?

Anonymous

Ameyo provided a flexible customer service solution for a client who needed customization as their organization grew. The client wanted a system that could adapt to their changing business needs. Ame...yo worked closely with the client to understand their requirements and programmed the call center software accordingly. The solution helped the client manage customer service more efficiently. The case highlights Ameyo's ability to deliver tailored customer service software.

Read on →

iMarque Solutions - Bpo

Ameyo's remote contact center solution helped iMarque Solutions lower operational costs by 15%. iMarque faced issues with manual overheads, poor connect rates, and remote agent monitoring. Ameyo prov...ided a mobile agent app, automatic dialing, and live monitoring dashboards. Agents could work from anywhere, even without laptops or fast internet. Managers gained better insights and tracking of agent performance. The solution was implemented quickly and smoothly.

Read on →

Cars24 - Automotive

Ameyo helped Cars24 improve their call center operations. Cars24 faced low lead conversion, high response times, and inefficient manual dialing. Ameyo provided an all-in-one solution with better call... connect rates and integrated CRM. The solution reduced turnaround time and improved customer insights. Cars24 now has higher lead conversion and more efficient customer interactions.

Read on →

Conneqt Business Solutions Limited - Bpo

Ameyo’s Mobile Agent App helped Conneqt Business Solutions Limited move to a remote customer engagement model. The company faced challenges like low agent productivity, network issues, and scaling pr...oblems. Ameyo’s solution removed infrastructure barriers and improved agent productivity. Managers could track performance with detailed reports. Conneqt scaled its workforce by 75% without extra hardware costs. Productivity and revenue increased dramatically.

Read on →

Dalex Finance - Financial Services

Ameyo helped Dalex Finance move from a voice-based call center to an omnichannel contact center. Dalex Finance faced issues with low conversion rates, poor reporting, and slow customization. Ameyo pr...ovided a platform with email, call, and chat channels, and enabled smooth migration with zero downtime. Dalex Finance boosted their lead conversion rate from 25% to 60% after using Ameyo. All customer data is now in a single view, making sales easier.

Read on →

DocsApp - Healthcare Services

Ameyo Voice helped DocsApp improve their outbound call connect rates to 70-75%. DocsApp faced issues with fragmented customer data, a disintegrated CRM, poor connect rates, and high response times. A...meyo provided a unified agent desktop, smooth CRM integration, automated dialers, and real-time reporting. DocsApp used Ameyo’s multi-campaign login to manage multiple inbound and outbound campaigns. The solution made DocsApp’s call management more flexible and efficient.

Read on →

Ameyo Omni Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

3.52/5 ★

Read Reviews (7)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

3.52/5 ★

Read Reviews (7)

Ameyo Omni Integrations

Ameyo Omni integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import

3.52/5 ★

Read Reviews (7)
Data Export

3.42/5 ★

Read Reviews (1)

KnowMax

4.44 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Yellow.ai

4.28 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

?

for Ameyo Omni

Top Failure Risks for Ameyo Omni

Ameyo Pvt Ltd News

Partnership

Ameyo Collaborates With Instagram To Enhance Business Engagement - BW Businessworld

Ameyo teams up with Instagram to improve business interactions and engagement for companies.

Read more →

Ameyo Pvt Ltd Profile

Company Name

Ameyo Pvt Ltd

Company Website

//ameyo.com

HQ Location

Gurgaon, Haryana

Employees

251-500

Social

Facebook Linkedin Twitter

Financials

SERIES A