Ameyo Omni Overview

Ameyo-omni offers omnichannel contact center software for seamless customer journeys. It enables agents to manage queries from multiple channels through a unified interaction view.

Use Cases

Customers recommend Segmentation And Targeting, Helpdesk Management, Engagement Management, as the business use cases that they have been most satisfied with while using Ameyo Omni.

Other use cases:

  • Sending & Publishing Communications
See all use cases See less use cases

Business Priorities

Acquire Customers is the most popular business priority that customers and associates have achieved using Ameyo Omni.

Other priorities:

See all business priorities See less business priorities

Ameyo Omni Use-Cases and Business Priorities: Customer Satisfaction Data

Ameyo Omni works with different mediums / channels such as E-Mail. Phone Calls. Social Media etc.

Reviews

"...We have tried a lot of other call center software in the market but they all seem ancient in front of Ameyo...." Peer review by Jacob M., CEo & Co-founder, Information Technology and Services

Peer review evidence (same sources as the product rating summary)

"...Ameyo has given us a special capability to understand and connect intimately with our customers, not only using traditional phone, email and messaging but on more interactive social media, thereby assisting us segment and have very targeted and personalized approach in offering our customers world class financial services. . ...." Peer review by James M., IT Head, Banking
"...It helps as well call center agents to easily track their time and modify their breaks and correct their tagging. . ...." Peer review by Verified Reviewer
"...Ameyo is an Omnichannel Customer Engagement software that enables enterprises and SMBs to deliver omnichannel customer experience...." Peer review from Ameyo

Ameyo Omni, belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Ameyo Omni

Top Industries

  • Banking
  • Retail
  • Apparel & Fashion

Popular in

  • Enterprise
  • Mid Market
  • Small Business

Ameyo Omni is popular in Banking, Retail, and Apparel & Fashion and is widely used by Enterprise, Mid Market, and Small Business.

Ameyo Omni Customer wins, Customer success stories, Case studies

How does Ameyo Omni facilitate Helpdesk Management?

iMarque Solutions - Bpo - bpo

Ameyo's remote contact center solution helped iMarque Solutions lower operational costs by 15%. iMarque faced issues with manual overheads, poor connect rates, and remote agent monitoring. Ameyo prov...ided a mobile agent app, automatic dialing, and live monitoring dashboards. Agents could work from anywhere, even without laptops or fast internet. Managers gained better insights and tracking of agent performance. The solution was implemented quickly and smoothly.

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Anonymous

Ameyo provided a flexible customer service solution for a client who needed customization as their organization grew. The client wanted a system that could adapt to their changing business needs. Ame...yo worked closely with the client to understand their requirements and programmed the call center software accordingly. The solution helped the client manage customer service more efficiently. The case highlights Ameyo's ability to deliver tailored customer service software.

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Conneqt Business Solutions Limited - Consumer Services - Consumer Services

Ameyo’s Mobile Agent App helped Conneqt Business Solutions Limited move to remote customer engagement. The company faced issues like low agent productivity, network problems, and scalability. Ameyo e...nabled a 75% increase in workforce without hardware costs. Managers tracked agent and IT performance with detailed reports. Productivity and revenue improved significantly.

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DocsApp - Hospital & Health Care - Hospital & Health Care

Ameyo Voice helped DocsApp boost outbound call connect rates to 70-75%. DocsApp faced issues with fragmented customer data, a disintegrated CRM, and slow response times. Ameyo provided a unified agen...t desktop, automated dialers, and real-time analytics. Integration with DocsApp's in-house CRM improved agent performance and campaign management. DocsApp now manages multiple inbound and outbound campaigns with greater flexibility.

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iVenturesPH Inc. - Consumer Services - Consumer Services

Ameyo provided iVenturesPH Inc. with an inbound and outbound contact center solution. The company needed a centrally managed, multi-tenant system for multiple call centers in the Philippines. Ameyo's... communications suite was hosted in the US data center, giving full IT control and supporting unique call flows for each center. The solution enabled reliable, customizable services and simplified IT management for iVenturesPH Inc.

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SP Madrid - Collections - collections

Ameyo Voice helped SP Madrid, a leading collections company in the Philippines, solve remote call center challenges. The company faced issues like no unified agent desktop, low call connect rates, an...d inefficient manual processes. Ameyo provided an all-in-one voice solution with automated dialer, in-built CRM, and real-time dashboards. SP Madrid migrated over 100 agents to remote work in less than 48 hours. The solution improved agent productivity, call connect rates, and business continuity.

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Ameyo Omni Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

3.52/5 ★

Read Reviews (7)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

3.52/5 ★

Read Reviews (7)

Ameyo Omni Integrations

Ameyo Omni integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import

3.52/5 ★

Read Reviews (7)
Data Export

3.42/5 ★

Read Reviews (1)

Yellow.ai

4.28 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

KnowMax

4.44 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

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for Ameyo Omni

Top Failure Risks for Ameyo Omni

Ameyo Pvt Ltd News

Partnership

Ameyo Collaborates With Instagram To Enhance Business Engagement - BW Businessworld

Ameyo teams up with Instagram to improve business interactions and engagement for companies.

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Ameyo Pvt Ltd Profile

Company Name

Ameyo Pvt Ltd

Company Website

//ameyo.com

HQ Location

Gurgaon, Haryana

Employees

251-500

Social

Facebook Linkedin Twitter

Financials

SERIES A