Omnichannel Knowledge Management Platform For Enterprises
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Retail Case Studies and Success Stories with KnowMax
CASE STUDY Fortune 500 retailer
Knowmax helped a Fortune 500 retailer improve customer service. The company operates over 10,000 stores in 27 countries and has 2.1 million employees. They used decision trees, knowledge management, ...visual guides, and learning management tools. The retailer saw a 13% reduction in average handling time. Agent errors dropped by 30%. Customer satisfaction scores fell by 11%.
Knowmax helped a leading fintech startup in India improve call resolution by 20%. The company handles 600 million transactions each year. They used decision trees, knowledge management, visual guides..., and learning management tools. The solution led to 100% tagging compliance and reduced average handling time by 35 seconds.
Food & Beverages Case Studies and Success Stories with KnowMax
CASE STUDY a leading online food delivery app
Knowmax helped a leading online food delivery app cut average handle time by 15%. The company serves over 65 cities and partners with 9000+ restaurants. They used decision trees, knowledge management..., visual guides, and learning management tools. Customer satisfaction rose by 10%. CQ score improved from 89% to 92% in three months.
Banking Case Studies and Success Stories with KnowMax
CASE STUDY FinTech Unicorn (a product of FPL Technologies Pvt. Ltd.)
Knowmax helped FinTech Unicorn improve customer service for over 2 million users. The company faced problems with scattered data and hard-to-follow SOPs. Knowmax provided a unified knowledge base and... better information access. Customer-facing teams found answers faster and new agents trained more quickly. Results included a 28% increase in customer satisfaction, a 10% reduction in average handle time, and a 12% increase in first contact resolution.
Telecommunications Case Studies and Success Stories with KnowMax
CASE STUDY Ooredoo Group
"The first major global telecom to offer and sustain commercial 5G networks across Qatar and Kuwait., 73% conversations successfully handled by Chatbot";
Knowmax helped an ISP in India lower their call volume by 46%. The company offers high-speed internet and voice services in over 22 cities. They used Knowmax solutions like decision trees, knowledge ...management, visual guides, and learning management. These tools made customer support more efficient. The ISP also saw a 39% increase in talent being freed up for other tasks.
CASE STUDY leading Telco (credible mobile network operator in Indian telecommunication industry)
Knowmax helped a leading Indian telecom operator improve first call resolution (FCR) by 21%. The company used Knowmax's decision trees, knowledge management, visual guides, and learning management to...ols. They achieved 90% call quality and recorded 30.5 million hits on the platform. The solution supported contact centers, self-service, and remote working. This led to better customer service and operational efficiency.
"The first major global telecom to offer and sustain commercial 5G networks across Qatar and Kuwait., 73% conversations successfully handled by Chatbot";
CASE STUDY a leading telecommunications company with a customer base of over 100 million across the Middle East, North Africa and Southeast Asia
Knowmax AI chatbots helped a leading telecommunications company manage 1.2 million transactions. The company wanted to give customers faster internet and better service. Knowmax used decision trees, ...knowledge management, visual guides, and learning management. 73% of transactions were handled by chatbots without transfers. First time resolutions improved by 12%.
CASE STUDY Fortune 500 telecom group with Middle East operations
Knowmax helped a Fortune 500 telecom group in the Middle East improve customer experience. The company faced problems with its old knowledge management system, which made it hard for customer service... teams to find information. Knowmax reviewed and fixed the knowledge management process. The solution included decision trees, knowledge management, visual guides, and learning management. The company saved $60,000 by migrating content with AI, reducing effort from 360 to 60 man-days. Key customer service metrics like FCR, C-SAT, and NPS improved.
"The first major global telecom to offer and sustain commercial 5G networks across Qatar and Kuwait., 73% conversations successfully handled by Chatbot";
"The first major global telecom to offer and sustain commercial 5G networks across Qatar and Kuwait., 73% conversations successfully handled by Chatbot";
