KMS Lighthouse: Use-Cases, Insights and Reviews | 2025 Cuspera

Globe Telecom used Lighthouse to improve customer service. The company wanted to help agents find answers faster and reduce call times. Lighthouse made it easier for agents to share and access knowle...dge. Globe saw a 150% improvement in customer satisfaction scores. Call times dropped by 15%. Service costs went down and ROI exceeded forecasts.
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KMS Lighthouse helped BGL Group improve customer service and knowledge management. BGL Group needed better document organization and accurate information sharing as they grew quickly. They used KMS L...ighthouse to build a strong knowledge base and decision trees for their call center. Employees can now search for answers in real time and share feedback. Employee productivity increased by 150% after using the system.
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Clal Insurance had trouble giving fast and consistent answers to customers. Their old system made it hard for agents to find and update information. They used Lighthouse to help agents get answers qu...ickly and easily. Now, agents can compare products and give the right information fast. Clal Insurance cut call center holding times by 15%. Training new agents is also easier and faster.
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Orange is a large telecommunications company serving over 256 million customers. They needed a way to manage and share product and service information across many locations and call centers. Orange c...hose KMS Lighthouse to integrate with their CRM and agent dashboards. The solution helped cut agent training time by 50%. It also reduced overall call duration and average hold times. Orange now has connected and synchronized data in their call centers.
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Fattal International Hotels and Resorts wanted to improve customer experience in their call centers. They needed a knowledge management platform to help agents find accurate information quickly. They... used Lighthouse software to manage data and help agents give better service. After using Lighthouse, they cut agent training time by 50%. They also reduced call duration and holding times. Customer satisfaction went up and agents made fewer mistakes.
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Mizrahi Tefahot Bank wanted to improve customer experience and sales through its call centers. The bank faced challenges with complex procedures and many products, making it hard for agents to give f...ast and accurate service. They used the Lighthouse knowledge management platform to help agents find information quickly and easily. This led to faster and more accurate service, shorter call times, and better shift changes. The bank saw a 15% increase in customer satisfaction.
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