KMS Lighthouse Overview

Lighthouse-desktop enhances customer experience through timely knowledge delivery. The powerful KMS Lighthouse platform offers comprehensive solutions for customer support.

Use Cases

Customers recommend Knowledge Management, Helpdesk Management, Engagement Management, as the business use cases that they have been most satisfied with while using KMS Lighthouse.

Other use cases:

  • Content Management
  • Measuring Customer Satisfaction
  • Contact List Management
  • Collaboration
  • Workflow Management
  • Social Media Management
  • Sending & Publishing Communications
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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using KMS Lighthouse.

Other priorities:

  • Improve Digital And Social Presence
  • Launch New Products
  • Grow Market Share
  • Improve ROI
  • Improve Internal Communications
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KMS Lighthouse Use-Cases and Business Priorities: Customer Satisfaction Data

KMS Lighthouse works with different mediums / channels such as Phone Calls. and Chat.

KMS Lighthouse's features include Personalization, Ticketing, Templates, etc. and KMS Lighthouse support capabilities include 24/7 Support, AI Powered, Phone Support, etc. also KMS Lighthouse analytics capabilities include Custom Reports, and Analytics.

Reviews

"...When we started broadening our search for content management systems and came upon Lighthouse I was impressed by the number of features I had never seen before...." Peer review by Pallas Ravae F., Orginizational Network Analyst, Social Consultant, Front-End Developer

KMS Lighthouse, livepro, Shelf.io, Panviva, KnowledgeOwl, etc., all belong to a category of solutions that help Knowledge Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Comprehensive Insights on KMS Lighthouse Use Cases

What solutions does KMS Lighthouse provide for Knowledge Management?

How does KMS Lighthouse address your Helpdesk Management Challenges?

What Are the key features of KMS Lighthouse for Engagement Management?

How does KMS Lighthouse facilitate Content Management?

What benefits does KMS Lighthouse offer for Measuring Customer Satisfaction?

11 buyers and buying teams have used Cuspera to assess how well KMS Lighthouse solved their Knowledge Management needs. Cuspera uses 430 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Knowledge Management needs.

Case Studies

Insurance

CASE STUDY BGL Group

KMS Lighthouse helped BGL Group improve customer service and knowledge management. BGL Group needed better document organization and accurate information sharing as they grew quickly. They used KMS L...ighthouse to build a strong knowledge base and decision trees for their call center. Employees can now search for answers in real time and share feedback. Employee productivity increased by 150% after using the system.

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Insurance

CASE STUDY Clal Insurance

Clal Insurance had trouble giving fast and consistent answers to customers. Their old system made it hard for agents to find and update information. They used Lighthouse to help agents get answers qu...ickly and easily. Now, agents can compare products and give the right information fast. Clal Insurance cut call center holding times by 15%. Training new agents is also easier and faster.

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Banking

CASE STUDY Mizrahi Tefahot Bank

Mizrahi Tefahot Bank wanted to improve customer experience and sales through its call centers. The bank faced challenges with complex procedures and many products, making it hard for agents to give f...ast and accurate service. They used the Lighthouse knowledge management platform to help agents find information quickly and easily. This led to faster and more accurate service, shorter call times, and better shift changes. The bank saw a 15% increase in customer satisfaction.

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Telecommunications

CASE STUDY Globe Telecom

Globe Telecom used Lighthouse to improve customer service. The company wanted to help agents find answers faster and reduce call times. Lighthouse made it easier for agents to share and access knowle...dge. Globe saw a 150% improvement in customer satisfaction scores. Call times dropped by 15%. Service costs went down and ROI exceeded forecasts.

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Telecommunications

CASE STUDY Orange

Orange is a large telecommunications company serving over 256 million customers. They needed a way to manage and share product and service information across many locations and call centers. Orange c...hose KMS Lighthouse to integrate with their CRM and agent dashboards. The solution helped cut agent training time by 50%. It also reduced overall call duration and average hold times. Orange now has connected and synchronized data in their call centers.

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Hospitality

CASE STUDY Fattal International Hotels and Resorts

Fattal International Hotels and Resorts wanted to improve customer experience in their call centers. They needed a knowledge management platform to help agents find accurate information quickly. They... used Lighthouse software to manage data and help agents give better service. After using Lighthouse, they cut agent training time by 50%. They also reduced call duration and holding times. Customer satisfaction went up and agents made fewer mistakes.

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lightning

Peers used KMS Lighthouse for knowledge management and helpdesk management

KMS Lighthouse Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.33/5 ★

Read Reviews (10)
Custom Reports

4.39/5 ★

Read Reviews (27)
Analytics

3.31/5 ★

Read Reviews (4)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.33/5 ★

Read Reviews (10)
Custom Reports

4.39/5 ★

Read Reviews (27)
Analytics

3.31/5 ★

Read Reviews (4)

Software Failure Risk Guidance

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for KMS Lighthouse

Overall Risk Meter

Low Medium High

Top Failure Risks for KMS Lighthouse

KMS Lighthouse Ltd News

Awards

KMS Lighthouse Recognized as a Trend-Setting Product of the Year

KMS Lighthouse Recognized as a Trend-Setting Product of the Year

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Executive

KMS Lighthouse Announces the Appointment of Kfir Zuckerman as Chief Technology Officer

KMS Lighthouse has appointed Kfir Zuckerman as SVP Technology. Zuckerman, formerly CTO at Dun & Bradstreet, will lead global innovation strategy and oversee technology development. His role focuses on advancing KMS Lighthouses knowledge management solutions and expanding technological collaborations worldwide.

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Product

Releases: inbal-itzhak/KMSlh

Releases: inbal-itzhak/KMSlh

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Awards

KMS Lighthouse Recognized Among KMWorlds 100 Companies That Matter in Knowledge Management

KMS Lighthouse Limited has been named to KMWorlds 2025 list of 100 Companies That Matter in Knowledge Management. This recognition highlights the companys innovation and impact in delivering knowledge management solutions for organizations worldwide.

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KMS Lighthouse Ltd Profile

Company Name

KMS Lighthouse Ltd

Company Website

https://www.kmslh.com/

HQ Location

Woburn, Massachusetts

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