KMS Lighthouse: Product updates, Customer stories, and Insights | 2026 Cuspera

Globe Telecom used Lighthouse to improve customer service. The company wanted to help agents find answers faster and reduce call times. Lighthouse made it easier for agents to share and access knowle...dge. Globe saw a 150% improvement in customer satisfaction scores. Call times dropped by 15%. Service costs went down and ROI exceeded forecasts.
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DHL wanted to improve customer service in its call centers. They needed a knowledge management platform that would help agents find information quickly. DHL chose KMS Lighthouse software. The softwar...e integrated with their systems and connected global data centers. Agent training time was cut by 50%. Call duration and holding times went down. Customer satisfaction and first call resolution rates went up.
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Enosh, Israel’s largest mental health association, had trouble sharing knowledge across its many branches. Staff could not easily find important documents or information, which slowed down their work.... Enosh chose KMS Lighthouse to make all their knowledge easy to find and use. The new system lets staff quickly search for answers and keeps all team discussions in one place. Now, information is easy to access, work is faster, and staff do not need to recreate documents.
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TechStyle FashionGroup had problems with slow search and disconnected information for their customer care team. They chose Lighthouse to fix these issues. The company trained all employees in just on...e hour using Lighthouse. Now, 100% of employees use the platform every day to access knowledge articles. This helped TechStyle improve customer service and save time, money, and resources.
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The Israel Government Office (IGO) needed a better way to manage knowledge for its many public services. They wanted a clear system for sharing information and helping citizens through a new call cen...ter. IGO chose to use KMS Lighthouse to make information easy to find and use. After using Lighthouse, IGO saw a 20% increase in citizen satisfaction. They also made 300 new services available and gave faster, more accurate answers to citizens.
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