Real-World Case Studies and Customer Success Stories with KMS Lighthouse

ZIM wanted to help their customer service staff find information quickly and easily. They used KMS Lighthouse to manage their knowledge and make answers easy to find. The solution let staff around th...e world get the right information fast. ZIM used the system in 20 countries and across 100 lines of service. This helped ZIM improve service for their global shipping business.
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TechStyle FashionGroup had problems with slow search and disconnected information for their customer care team. They chose Lighthouse to fix these issues. The company trained all employees in just on...e hour using Lighthouse. Now, 100% of employees use the platform every day to access knowledge articles. This helped TechStyle improve customer service and save time, money, and resources.
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Fattal International Hotels and Resorts wanted to improve customer experience in their call centers. They needed a knowledge management platform to help agents find accurate information quickly. They... used Lighthouse software to manage data and help agents give better service. After using Lighthouse, they cut agent training time by 50%. They also reduced call duration and holding times. Customer satisfaction went up and agents made fewer mistakes.
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DHL wanted to improve customer service in its call centers. They needed a knowledge management platform that would help agents find information quickly. DHL chose KMS Lighthouse software. The softwar...e integrated with their systems and connected global data centers. Agent training time was cut by 50%. Call duration and holding times went down. Customer satisfaction and first call resolution rates went up.
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AIG had a hard-to-manage knowledge system that only served one department. It was slow and made it hard for agents to find information. AIG used KMS Lighthouse to fix these problems. After using Ligh...thouse, AIG saw better customer satisfaction and faster information retrieval. They improved first call resolutions and reduced call times. AIG also exceeded their ROI forecast with this solution.
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Delta Dental Washington needed to move their call center to remote work quickly because of Covid-19. Their old system was hard to use and did not let agents get information easily. They chose KMS Lig...hthouse for its easy and flexible interface. The new system let agents get updates fast and made it easier to manage content. Now, agents can find what they need and supervisors can support them better. Delta Dental Washington is happy with the support from KMS Lighthouse and looks forward to using more features in the future.
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Clal Insurance had trouble giving fast and consistent answers to customers. Their old system made it hard for agents to find and update information. They used Lighthouse to help agents get answers qu...ickly and easily. Now, agents can compare products and give the right information fast. Clal Insurance cut call center holding times by 15%. Training new agents is also easier and faster.
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KMS Lighthouse helped BGL Group improve customer service and knowledge management. BGL Group needed better document organization and accurate information sharing as they grew quickly. They used KMS L...ighthouse to build a strong knowledge base and decision trees for their call center. Employees can now search for answers in real time and share feedback. Employee productivity increased by 150% after using the system.
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Ayalon Insurance Company is one of the largest insurance and finance groups in Israel. They faced challenges with long call durations and frequent interruptions in their service center. They used KMS... Lighthouse to help agents handle more inquiries and reduce interruptions. The solution led to shorter call times and faster training for new employees. Ayalon expanded the use of KMS Lighthouse to more agents because of these improvements.
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Mizrahi Tefahot Bank wanted to improve customer experience and sales through its call centers. The bank faced challenges with complex procedures and many products, making it hard for agents to give f...ast and accurate service. They used the Lighthouse knowledge management platform to help agents find information quickly and easily. This led to faster and more accurate service, shorter call times, and better shift changes. The bank saw a 15% increase in customer satisfaction.
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MAX by Leumi Card wanted to improve their call center service. They needed a knowledge management platform that could work with many systems and give fast, accurate information. They used KMS Lightho...use to solve these problems. The new system made it easier to find information and improved first call resolution. Customer satisfaction went up, and call times went down. Training became easier, and supervisors could better track work.
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The Israel Government Office (IGO) needed a better way to manage knowledge for its many public services. They wanted a clear system for sharing information and helping citizens through a new call cen...ter. IGO chose to use KMS Lighthouse to make information easy to find and use. After using Lighthouse, IGO saw a 20% increase in citizen satisfaction. They also made 300 new services available and gave faster, more accurate answers to citizens.
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Orange cut hold times by 5-10 seconds and agent training by 50%, improving call resolution for 256 million customers.

Globe Telecom used Lighthouse to improve customer service. The company wanted to help agents find answers faster and reduce call times. Lighthouse made it easier for agents to share and access knowle...dge. Globe saw a 150% improvement in customer satisfaction scores. Call times dropped by 15%. Service costs went down and ROI exceeded forecasts.
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Orange is a large telecommunications company serving over 256 million customers. They needed a way to manage and share product and service information across many locations and call centers. Orange c...hose KMS Lighthouse to integrate with their CRM and agent dashboards. The solution helped cut agent training time by 50%. It also reduced overall call duration and average hold times. Orange now has connected and synchronized data in their call centers.
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Orange cut hold times by 5-10 seconds and agent training by 50%, improving call resolution for 256 million customers.

Sourasky Medical Center had problems with its call center. Agents could not give patients accurate answers. This made patients unhappy. The center chose to use Lighthouse software to help agents find... information fast. After using the software, patient satisfaction went up by 40%.
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GE Healthcare reduced error rates and cut training times significantly using work guides, achieving faster, more efficient operations.

GE Healthcare reduced error rates and cut training times significantly using work guides, achieving faster, more efficient operations.

Enosh, Israel’s largest mental health association, had trouble sharing knowledge across its many branches. Staff could not easily find important documents or information, which slowed down their work.... Enosh chose KMS Lighthouse to make all their knowledge easy to find and use. The new system lets staff quickly search for answers and keeps all team discussions in one place. Now, information is easy to access, work is faster, and staff do not need to recreate documents.
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GE Healthcare had a complex call center with many processes and high regulatory demands. They wanted to lower their error rate and make training faster for new agents. They used the Lighthouse knowle...dge management system. After 12 months, their error rate dropped from 1.6% to 0.20%, and later to 0.12%. New hires reached their goals in less than 90 days, down from 6 months. Agents found the system easy to use and could get work instructions in 3 clicks or less.
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Colmobil had problems with long call times and inconsistent answers from their outsourced contact center. They wanted to support all their products in-house and give better customer service. They use...d KMS Lighthouse to create a unified service center. This helped them get information faster and answer customer questions more accurately. They cut average call times by 15% and reduced agent training time by 50%.
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