Sales Creatio, Marketing Creatio, and Service Creatio helped Saskatchewan Blue Cross improve customer service and technology. The company needed a scalable, customizable CRM and automation platform. ...Creatio delivered end-to-end sales management, automated workflows, and advanced analytics. Staff performance increased by 25%. Fast deployment led to rapid ROI and better operational transparency.
Nutshell used its own CRM to improve customer retention. The team saw that over half of new customers left after 12 months. They created a new Customer Success pipeline focused on proactive onboardin...g and listening to customer needs. The new process included personalized outreach, planning, and training. This approach helped reduce churn and increased long-term customer value.
headhuntr.io
- Information Technology And Services
Nimble helped headhuntr.io organize millions of candidate profiles and sales contacts. The company switched from spreadsheets and email to Nimble CRM for better contact management. Nimble's integrati...on with Office 365 and social media made it easy to enrich profiles and automate sales tasks. The sales team doubled in six months after using Nimble. Group messaging and automated tracking improved outreach and sales effectiveness.
Einstein 1 Service helped Algo cut service call times by 80%. Algo used the platform to improve customer support. The solution made service faster and more efficient. This led to big time savings for... Algo's team. The case shows how AI can help IT companies serve customers better.
The Latest Social CRM Deployments delivering value in Consumer Goods
ITC Limited
- Consumer Goods
Simplify360 helped ITC Limited improve customer engagement and decision making. ITC used Simplify360’s omnichannel platform to track conversations for 25 brands. They integrated data from social medi...a, e-commerce, and over 100 sites. ITC gained real-time insights and analytics for marketing and product decisions. The platform enabled monitoring of 25 brands and 1000 sources from one dashboard.
The Social CRM Blueprint for Better Selection Decisions in Banking
First Citrus Bank
- Banking
Crystal helps First Citrus Bank improve sales meetings. The bank uses Crystal's personality insights for pre-meeting strategy sessions. Sales reps prepare with personality predictions to better conne...ct with prospects. Since using Crystal, calls are more engaging and rapport is stronger. The bank reports increased conversion rates and less wasted time in meetings. Crystal is now required for all important client meetings.
Driving ROI and results: Understanding the Impact of Social CRM in Telecommunications
OpenPhone (now Quo)
- Telecommunications
Notifier helped OpenPhone, now called Quo, get their first 1,000 customers. The founders used Notifier to monitor Reddit for relevant conversations and competitor mentions. This let them join discuss...ions and connect with early adopters, all with a $0 marketing budget. Notifier turned social listening from a manual task into an automated process. OpenPhone grew to over 100,000 customers and raised $105 million. They still use Notifier for brand building, customer support, and market research.
