Customer Loyalty Management Customer wins | Real Customer Results Across Industries 2026
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The Latest Customer Loyalty Management Deployments delivering value in Retail
The biggest shopping mall in the North-East region of Singapore
- Retail
- Large
Singapore, Singapore
Placewise helped the biggest shopping mall in Singapore’s North-East region launch a new rewards loyalty program. The mall started with... no existing customer base on the new system. Placewise used targeted social ads, email, SMS, and in-mall events to drive app signups. The campaign led to a $1.6M increase in spending. Daily sign ups rose by 252%, and members grew by 152%. Fashion and accessories revenue increased by 43%.
BabyShep used Yollty to launch a digital loyalty program for their online store. They needed a solution that worked seamlessly... with their website and made it easy to issue and track points. Customers earn 1 point for every £1 spent and can redeem points for discounts or free products. BabyShep also runs double points events to reward loyal shoppers. The program helps BabyShep thank and retain their best customers.
Well & Well, CenterPharm, Pharmactiv
- Retail
- Large
France
Adelya's Loyalty Operator helps Well & Well, CenterPharm, and Pharmactiv pharmacies keep customers coming back. The program follows strict legal... rules for pharmacies in France. Customers earn rewards, get special offers, and receive automated emails for events like birthdays. The platform makes it easy for staff to manage loyalty and track statistics. A new mobile app will let users access their loyalty cards and offers on their phones.
Brierley transformed 7-Eleven's loyalty program using advanced analytics and strategy. Their experts delivered actionable insights to predict customer behavior. The... new program increased customer acquisition and shifted share of wallet. Brierley's tools enabled personalized campaigns and rapid reporting. 7-Eleven saw measurable results in a competitive retail market.
Liv Fashion Boutique used Belly to grow their customer database and boost repeat visits. The boutique leveraged Belly's Campaigns feature... to reach customers about events, sales, and new inventory. Staff found it easy to sign up customers and collect emails in exchange for rewards. Belly provided hands-on setup and training at all four locations. The system proved reliable and helped increase customer engagement and loyalty.
Sparkage helped Urban Feed & Garden make loyalty rewards easy for customers. The mobile app lets shoppers track rewards and... get special offers. Customers no longer need to carry physical punch cards. The business can quickly share deals and events. Sparkage is simple to set up and use. It works well as a marketing tool for small businesses.
Morrisons used Eagle Eye AIR to relaunch its loyalty program. In just 18 months, loyalty-linked sales jumped from 47% to... 65%. The new system enabled real-time rewards, personalized offers, and gamified features. Employees spent less time on manual tasks. Customers enjoyed more ways to earn and redeem points, including through Amazon and charity donations. The program won Customer Loyalty Programme of the Year.
LoyaltyLion helped Aroma360 and Hotel Collection boost customer lifetime value by 4. 4x for loyalty program members. The brands used...LoyaltyLion to quickly update rewards, launch VIP tiers, and send targeted emails. 50% of Aroma360 and 40% of Hotel Collection customers joined the loyalty programs. Members made up to 2.6x more purchases and earned nearly 500 million points. Loyalty-driven revenue more than doubled year over year.
Goodwill Industries of Middle Tennessee
- Retail
- Large
Nashville, USA
Clutch helped Goodwill Industries of Middle Tennessee boost customer loyalty and sales. The company launched the True Blue Rewards program... using Clutch's AI retention marketing platform. Loyalty members spent 45% more per visit than non-members. SMS campaigns drove a 120% higher engagement and sales rate than email. During $5 reward redemptions, loyalty members spent 72% more. Goodwill gained better data insights and improved campaign ROI.
KLS Naturals used Loystar’s WhatsApp loyalty program to boost repeat business. Customers earn a stamp for each visit to any... of their three outlets. After collecting seven stamps, they get a free shampoo and condition service. The program runs through SMS and WhatsApp, making it easy for customers to join. KLS Naturals saw strong engagement and increased customer loyalty.
Bluestem Brands used ebbo's premium loyalty solution to drive $187 million in revenue for their retail eCommerce business. The program focused... on increasing customer loyalty and repeat purchases. Members received exclusive benefits through a paid subscription model. This approach led to higher engagement and more frequent transactions. Bluestem Brands saw a clear boost in sales from their loyalty members.
Marsello helped TennisGear grow their customer database by 2. 5% after adding POS reminders for staff. TennisGear unified sales and...customer data from their retail stores, coaching business, and online shops using Marsello and Lightspeed. This allowed them to segment customers by location and run targeted loyalty campaigns. Marsello's automation tools helped recover abandoned carts and re-engage lost customers. TennisGear now delivers a seamless customer experience across all channels.
A leading supplier of vintage wear, accessories, music merchandise, candles, tapestries, tie-dyes, incense, and more
- Retail
- Small
OptCulture helped a leading vintage wear and accessories supplier drive 72% of its revenue through an omnichannel loyalty program. The company sells... music merchandise, candles, tapestries, and more. The loyalty program increased customer engagement across multiple channels. This approach boosted repeat purchases and overall sales. The case highlights the impact of digital loyalty solutions in retail.
CedCommerce helped Shiro & Malou, an online dog store, boost their digital marketing with Google Ads. The store faced low... conversion rates and poor ROAS before working with CedCommerce. CedCommerce restructured their Google Ads campaigns and targeted key markets in Sweden, Denmark, and Norway. As a result, Shiro & Malou saw a 175% increase in ROAS, a 160% increase in conversion rate, and over $331,000 in new revenue. Traffic also grew by 27%.
Boutique Chaussures Shawville Shoes
- Retail
- Small
Quebec, Canada
Lightspeed Retail helped Shawville Shoes double its sales after a major business transformation. The owners used Lightspeed’s data-driven inventory management... to shift buying from formal to everyday footwear, based on real sales trends. Automated reporting and integrations with QuickBooks and NuORDER saved time and reduced admin work. The system’s insights let them clear slow-moving stock and make smarter seasonal buying decisions. Cloud access and employee controls kept operations smooth as the business grew fast.
Comarch EDI helped Carrefour Poland switch from paper to electronic document exchange. The rollout covered over 300 stores and thousands... of employees. Carrefour reduced document archiving costs and cut errors from manual processing. The system automated logistics and improved monitoring of sent documents. Comarch provided data conversion, validation, and partner training for smooth adoption.
Paystone helped Moir's Skate Shop set up a simple payment processing system. The shop needed a solution that was easy... to use and met customer expectations for debit and credit payments. Paystone provided the Poynt Smart Terminal, which improved transaction speed and added inventory tracking. The system made it easier to manage cash flow and seasonal inventory changes. Moir's Skate Shop praised Paystone for strong customer support and smooth technology upgrades.
Paytronix helped Pump N Pantry boost in-store visits with a new loyalty program and online ordering. The chain launched a... points-based rewards system and a mobile app for easy customer use. In just over a year, 6,000 members joined the program. Online orders quickly made up 20% of total sales. Customers now enjoy drive-thru, curbside pickup, and flexible payment options.
Urban Retreat by Acti-Labs used AiTrillion to boost revenue by over €193K. They activated seven channels, including email marketing, smart... popups, workflow automation, loyalty rewards, and web push notifications. Email open rates reached 50%, more than double the industry average. Their loyalty program generated 30 million points, driving repeat purchases. AiTrillion unified all channels, helping Urban Retreat turn a large global audience into active, loyal buyers.
Crafty Chick Designs Boutique used Apps Mav's gratisfaction solution. The boutique integrated the platform with ECWID to enhance customer engagement.... The solution included features for earning rewards, referrals, and claiming offers. This helped the boutique create a more interactive shopping experience. The case highlights the use of digital loyalty and referral programs in retail.
Crown Wine and Spirits used iVend Retail to upgrade their point of sale and loyalty systems. Their old system could... not connect sales, accounting, or inventory data. iVend Retail gave them a unified POS and loyalty platform. This helped them manage multiple stores and see all sales in one place. They reduced errors and improved inventory control. The new loyalty program brought more customers into stores and increased engagement.
But used Digitaleo to boost store traffic and replace paper flyers with digital campaigns. The company wanted to measure the... impact of its Meta campaigns. Olivier Granda, head of e-commerce traffic acquisition, shared results from this digital shift. The new approach increased in-store visits and improved campaign tracking. Digitaleo helped But modernize its marketing and reduce print costs.
mobile-pocket helped ASTRO Markenhaus move from a traditional business to a digital future. The company rebranded, refurbished shops, and launched... a digital loyalty program using mobile-pocket. Customers can sign up and access offers in the app. 60% of all ASTRO loyalty cards are now digitized in mobile-pocket. 20% of saved loyalty cards were requested through the app, reducing plastic card use. Geotargeting campaigns reached customers at the point of sale.
BHN Protect helps a Canadian grocer fight fraud and protect customers. The grocer uses BHN Protect to secure gift card... transactions. This solution aims to reduce fraud risk in retail. Customers benefit from safer gift card purchases. The case highlights the importance of fraud prevention in retail gift card programs.
The Latest Customer Loyalty Management Deployments delivering value in Restaurants
Charleys Philly Steaks
- Restaurants
- Large
Columbus, USA
Charleys Philly Steaks used Punchh to launch a new mobile rewards app and digital loyalty program. They replaced an outdated... punch-card system and gained over 250,000 loyalty members in just a few months. Online sales grew, with some stores seeing over 25% of sales from digital channels. The participation rate increased by 63% and average visits rose by 22%. Members spend 2.3 times more than non-loyalty guests. Punchh’s integrations and analytics helped Charleys connect with customers and boost franchise success.
Movylo helped Café Aroma Sevilla increase daily visitors by 33%. The café used digital loyalty programs and happy hour promotions... to turn occasional guests into regulars. Automated birthday gifts and reactivation messages brought customers back more often. The business gained $1,200 extra per month. Over 250 new reviews boosted their local reputation.
Mee Tarik used Eber’s loyalty marketing platform to grow its customer base. They launched tiered rewards, campus engagement, and festive... campaigns. These strategies led to a 70% growth in their business. The loyalty program helped retain more customers. Mee Tarik focused on sustainable growth using targeted campaigns.
Carmela Coffee used Loyalzoo to launch a digital loyalty program. They wanted to boost cross-selling and manage fast-paced orders across... four locations. Loyalzoo's marketing tools helped attract new customers and promote specials. After three years, Carmela Coffee gained 3,338 loyalty members. Their average customer spend rose by 36%. Weekly repeat purchases increased by 117%.
TASK helped Luby's, a Texas-based restaurant chain, modernize its operations. Luby's used TASK's centralized POS, mobile ordering, and self-service kiosks.... These tools improved menu control, inventory tracking, and customer experience. Luby's now connects with delivery platforms and uses mobile POS for flexible service. The technology supports growth and keeps Luby's traditional values.
LoyLap built a custom branded app for Florence Coffee Co, connecting all 17 branches to one mobile platform. The app replaced... paper stamp cards with digital loyalty, gift card, and online ordering features. Customers could top up accounts, earn a 13% bonus, and receive rewards for every transaction. The system synced with Clover POS, saving staff time on reconciliation. Florence Coffee Co saw over 15,000 app downloads and 700 five-star reviews after launch.
SpotOn Profit Assist helped Talat Market identify profit and loss anomalies in just one day. The restaurant upgraded to a... faster, more intuitive POS system that connects directly to QuickBooks. Automated cost analysis replaced manual guesswork for the chef-owners. Deposits now arrive four days faster. SpotOn's platform gives Talat Market real-time financial visibility and a safety net for unexpected costs.
Thanx helped Smalls Sliders launch their loyalty program in under 60 days. The implementation team managed the full process, from... technical setup to staff training. They migrated all guest data with zero loss and ensured a smooth transition from the legacy system. Smalls Sliders met every milestone and started driving repeat visits quickly. The dedicated manager aligned the platform with business goals for immediate impact.
Spoonity helped Bridgehead Coffeehouse reach 500,000 transactions in less than four months. The loyalty and quick pay system was used... at 15 locations in Ottawa. Customers scanned cards, fobs, or used a mobile app to earn points and reload accounts. The program averaged about 2,500 transactions per day. Bridgehead credits Spoonity for the rapid growth of their rewards program.
Mobivity’s Recurrency platform helped Papa Gino's boost repeat visits and transaction growth. The restaurant saw double digit growth in transactions.... Insights from the platform increased customer frequency and spend. The marketing investment delivered a 12x return. Mobivity became a key tactic for business impact.
Sips Coffee used the Craver app and Fresh KDS kitchen display system to improve drive-thru operations. The integration replaced manual... order tracking with a digital process, making it easy for staff to manage orders. Staff learned the new system quickly, and sales increased due to better kitchen efficiency. Customers now enjoy faster service, real-time order tracking, and easy app ordering. The team can handle busy periods without getting overwhelmed, keeping both staff and customers happy.
Sparkfly helped Bojangles boost digital transactions by about 65%. The restaurant chain used Sparkfly’s customer engagement ecosystem to make ordering... easier with order ahead and curbside pickup. Bojangles saw a 2.5x growth in check amount per digital user compared to in-restaurant. Digital users ordered 15% more often than in-restaurant guests. The solution improved customer experience and increased revenue.
Como powered Burger King Israel's loyalty program. The goal was to boost sales among loyalty club members. Burger King ran... two campaigns: a Double Whopper deal and a digital scratch card reward. These campaigns doubled purchases by club members and increased their spending by 74%. The loyalty club grew five times in size in one month.
LoyaltyPlant helped Papa Johns UAE grow their loyal customer base by 25. 9%. The solution included a native mobile app,...a loyalty program, and automated marketing. Papa Johns used exclusive events like Platinum giveaways and VIP tasting events to boost emotional loyalty. These strategies led to a 64% increase in app session time. The approach made customers feel special and increased engagement.
PowerCard helped Picazzo's Organic Italian Kitchen grow its loyalty program. The restaurant enrolled 74,421 cardholders and saw $30,788,830 spent through... the program. The average cardholder value was $421.92. Customers spent $26.31 per visit and $39.89 when redeeming a reward. Picazzo's used PowerCard's mobile rewards and traditional card program to increase customer visits and support green initiatives.
The Customer Loyalty Management Blueprint for Better Selection Decisions in Food And Beverages
Brothers All Natural
- Food & Beverages
- Small
USA
Lootly helped Brothers All Natural launch a new loyalty and referral program with point expiration. The company needed to control... liability from unused points and improve customer engagement. Lootly’s platform supported their headless Bigcommerce and Wordpress setup. After switching, Brothers All Natural saw a 6X ROI in 30 days and a 440% increase in new customers. The point expiration feature inspired more frequent point redemption and higher repurchase rates.
TrueLoyal helped Veggies Made Great grow sales by 20% after launching a branded fan community. The "Veg Heads" group now... has over 14,100 members. Fans connect, share, and get early access to new products. The platform enabled creative shopper marketing, like in-store coupon missions. This boosted both online and in-store purchases and increased brand loyalty.
TapMango helped The Juice Kitchen boost monthly revenue by $4,979 using its loyalty platform. The business sent 51 campaigns and... redeemed 258,200 points and 170 vouchers. Automated campaigns and customer grouping features let Atif target promotions and bring back nearly 70 lapsed customers, who spent over $1,200. Membership options and instant feedback surveys increased engagement and ROI. TapMango’s support team provided ongoing help and resources.
AppCard integrated with ShopKeep to help Magic Mix Juicery launch a digital loyalty program. The owner wanted a simple way... to reward customers and gain insights into their buying habits. Paper punch cards and coupons were hard to manage and gave little data. With AppCard, 66% of customers enrolled in the loyalty program. The business now tracks customer preferences and encourages repeat visits. The solution made loyalty rewards easy for both staff and customers.
Sloane Tea used Smile. io to run bonus points campaigns for their loyalty program. Their “Double The Points” promotion led...to a 370% increase in daily revenue in just 24 hours. Over two years, Smile-generated revenue grew by 124%. Rewards redemption rates rose 47% year over year. Sloane Tea built a strong brand community and boosted customer engagement with these loyalty strategies.
Apex Loyalty powered PepsiConnect for PepsiCo, launching a B2B engagement and digital ordering platform across six European countries. The solution unified... loyalty and e-commerce features, letting retailers earn rewards for purchases and platform activity. PepsiConnect drove 13% to 19% incremental sales in beverages and snacks, and boosted customer retention by 57%. The platform enabled rapid B2B e-commerce adoption for traditional trade stores. Deployment took just five months using a scaled agile approach.
Kittea used CandyBar to grow its eCommerce tea business. Founder Inez launched Kittea with just $8,000 and quickly broke even... after a successful holiday season. She overcame a major challenge when a bulk order was mislabeled, fixing the issue overnight and impressing the client. Kittea expanded to 24 stockists in seven countries within three years. Word-of-mouth and customer loyalty helped drive Kittea’s growth.
Antavo powers Yeokens, Yeo Valley Organic's gamified loyalty program. The program uses on-pack code banking and challenges to boost engagement.... After the revamp, redemption behavior increased by 51%. Active loyalty members buy twice as much as regular customers. The program sees over 100,000 banking actions each week. Yeo Valley Organic gains richer customer data and stronger emotional loyalty.
Shopkick used a full-funnel marketing strategy for a premium spirits brand during the holiday season. The campaign combined mobile-first discovery,... in-app messaging, and in-store rewards to engage shoppers. Shopkick overcame alcohol promotion restrictions and digital distractions. The result was a 4.65:1 return on ad spend (ROAS) and increased in-store engagement. This approach proved the value of early and relevant shopper engagement.
NeuroTags Anti-Counterfeiting and Loyalty Solution helps Bio German Nutrition fight fake supplements in India. The company faced a market where... 60-70% of dietary supplements were counterfeit. They used AI-backed tags from NeuroTags to let buyers check product authenticity with their phones. No app is needed, making it easy for customers. Buyers also earn loyalty points by scanning tags, boosting customer retention.
VEMT's Loyalty Program helped Dunkin' Donuts improve customer experience. The program had an immediate impact on Dunkin' Donuts' share prices.... The case shows how marketing technology can drive business results. Dunkin' Donuts used VEMT to manage customer loyalty and engagement. The results were positive and visible in the stock market.
The Customer Loyalty Management Blueprint for Better Selection Decisions in Financial Services
MoneySuperMarket
- Financial Services
- Large
Chester, UK
Talon. One powers MoneySuperMarket’s SuperSaveClub, engaging over 2 million members. The platform automates rewards and personalizes offers for each user....MoneySuperMarket shifted from a transaction-led model to a membership-driven loyalty program. This change improved customer retention and repeat purchases. Teams across the company now deliver personalized experiences at scale. Automated, real-time rewards free up focus for loyalty innovation.
Mahala used LoyaltyPlus Software to grow its loyalty program from 200,000 to over 3 million members. The platform enabled Mahala... to offer coupons, discounts, and points, and to manage coalition loyalty programs for multiple clients. Integrations with personnel and payroll systems made member enrollment easy. Real-time rewards and secure OTP redemptions improved the member experience. Mahala now markets to about 10 million people and supports clients with a dedicated call center using LoyaltyPlus CRM workflows.
Payoneer used i2c's platform to simplify global payments. They needed to meet compliance rules and reduce onboarding problems. i2c gave... Payoneer a single platform for all payments. This helped Payoneer offer instant payments to freelancers worldwide. The solution made it easy for U.S. employers to pay freelancers in any country. Payoneer gained more flexibility and supported global growth.
Fiserv partnered with NewDay to deliver an end-to-end data integration and insights solution. The project combined Fiserv's FirstVision card issuing... platform with NewDay's cloud-based Credit Data Platform. This created a fully integrated platform and a pre-built business insights dashboard suite. The solution aimed to improve data integration and provide actionable insights for NewDay. The partnership focused on enhancing digital banking and card issuing capabilities.
Fiserv partnered with NewDay to deliver an end-to-end data integration and insights solution. The project combined Fiserv's FirstVision card issuing... platform with NewDay's cloud-based Credit Data Platform. This created a fully integrated platform and a pre-built business insights dashboard suite. The solution aimed to improve data integration and provide actionable insights for NewDay. The partnership focused on enhancing digital banking and card issuing capabilities.
SDK. finance helped Geidea, a top payment solution provider in Saudi Arabia and UAE, upgrade its core transaction accounting system....Geidea used SDK.finance's on-premise ledger layer software to integrate with their POS software. This gave Geidea full visibility into the payment cycle, from acceptance to settlement. The new system improved transparency, automated reconciliation, and supported fast, scalable growth. Geidea now serves over 150,000 merchants and processes 4 million transactions daily.
Driving ROI and results: Understanding the Impact of Customer Loyalty Management in Entertainment
We Rock the Spectrum Kids Gym Atlanta Roswell
- Entertainment
- Small
Atlanta, USA
Preferred Patron Loyalty helped We Rock the Spectrum Kids Gym Atlanta Roswell boost repeat visits by 50%. The gym used... a multitier rewards platform to improve customer retention and engagement. Reliable SMS and email tools fixed past communication issues. Revenue grew by 30% after launching the loyalty program. The solution supported families, VIP members, and caregivers with tailored rewards. The business saw a 40% increase in retention and a 50% rise in engagement.
Adventure City used iLoyal’s email marketing program to keep families engaged all year. The park promoted events, seasonal offers, and... birthday deals through targeted campaigns. iLoyal helped manage sign-ups from visitors and online users. The solution made communication with guests easy and affordable. Adventure City saw more repeat visits and stronger community excitement.
Trust Payments helped Pinnacle, a leading online gaming company, improve payment conversion rates and deliver secure, fast transactions. Pinnacle needed 24/7... expert support and immediate issue resolution. Trust Payments provided a platform that ensured frictionless payments and peace of mind for both the company and its players. Competitive transaction rates led to significant cost savings, allowing Pinnacle to reinvest and grow.
Square helped Blade and Timber grow from a single warehouse to seven axe-throwing locations in eight years. The business used... Square for Restaurants, Square Invoices, and other Square tools to manage food service, handle complex tax rates, and streamline operations. Staff onboarding became fast and easy, with new hires confidently using the POS within 48 hours. Square Invoices enabled 30-40% of sales through B2B events, making payments seamless and boosting revenue. Real-time reporting and mobile access let the owner manage multiple brands and locations efficiently.
National Gallery of Art Washington
- Entertainment
- Large
Sirma built ConservationSpace for the National Gallery of Art Washington. Conservation professionals needed a better way to manage and store... records. Sirma developed a hosted and installable software with strong metadata, workflow, and security features. The solution improved team collaboration, digitalized documents, and reduced manual work. Users now track conservation activities and share notes easily.
Customer Loyalty Management in Action in Hospitality
An independent hotel in Chicago
- Hospitality
- Small
Chicago, USA
Laasie helped a small independent hotel in Chicago boost direct bookings. The hotel used Laasie’s personalized reward incentives on its... website and in email campaigns. Guests who engaged with Laasie incentives had a 10.45% booking conversion rate, 4.8x higher than those who did not. 80% of guests selected rewards during booking. The hotel reduced reliance on OTAs and improved guest satisfaction with instant rewards.
Loylogic worked with Visit Oman to create a loyalty and rewards program for travel trade partners. The goal was to... boost tourism by motivating travel agents with a unique, tailored experience. Loylogic integrated its Points-as-a-Service platform with Visit Oman's booking engine and ASP's Topseller platform. Travel agents can now earn and redeem points across multiple channels, including online bookings and in-destination purchases. The program offers a wide selection of global rewards, helping drive engagement and sales for Oman tourism.
TUI Musement used the Currency Alliance platform to quickly connect with top airline and hotel groups. They sent partnership requests... within weeks of joining. The platform helped them find partners and send custom messages to decision-makers. This made it easy to set up loyalty point partnerships for travelers. The process was faster and simpler than traditional methods.
Norwegian Cruise Line used BI WORLDWIDE's gamification strategies to improve call center performance. The company faced challenges with employee engagement... and motivation. They focused on key metrics like bookings per day and average handling time. Gamification included leaderboards and monthly contests. The most engaged users showed strong performance improvements over time.
Baia Beach Club (Mondrian hotels, sbe group)
- Hospitality
Peoplevine gave Baia Beach Club a new CRM and membership management platform. The club needed to manage hotel and club... operations and offer a digital platform for members. Peoplevine integrated the hotel PMS and built a booking engine for activities and amenities. Members can now book watersports, cabanas, and spa appointments online. The new system matches the club’s brand and improves the member experience.
Customer Loyalty Management in Action in Other Industries
Unnamed company
- Small
Plastic Card ID helped a company upgrade its business cards using new, durable, and eco-friendly materials. The company adopted advanced... printing technologies for precise, vibrant, and fast card production. They overcame challenges in sourcing materials and achieving print precision by testing and building supplier relationships. The results included higher client satisfaction, positive reviews, and increased orders. Their success led to nationwide recognition and improved brand reputation.
This case study page from Boltzmann ERP, CRM, Retail Software Solutions does not provide any specific details about the customer, their industry, the challenge faced, the solution implemented, or the results achieved. No explicit metrics,... customer quotes, or business outcomes are mentioned. The content lacks information necessary to summarize the customer experience or the impact of the solution.
Capillary Technologies helped Al Futtaim Group (AFG) set a new standard for loyalty programs in the Middle East and Asia. AFG used Capillary's... Loyalty+, Engage+, Insights+, CDP+, and Rewards+ products. The solution improved AFG's Blue Rewards program. The story highlights how Capillary's technology supports loyalty management and customer engagement. AFG is now seen as a leader in loyalty in the region.
Yoyo
- Information Technology And Services
- Medium
London, UK
Open Loyalty helped Yoyo add a voucher management module to its loyalty system. Yoyo needed to meet strict security standards... for a major African bank. Open Loyalty's API-first, white-label solution integrated quickly with Yoyo's stack. The on-premise deployment saved time and developer hours. Yoyo delivered new loyalty features faster and more securely.
Zapier
- Information Technology And Services
- Medium
San Francisco, USA
Zapier used Stripe to improve payment processing. They ran an A/B test comparing Stripe to their old provider. Stripe increased... authorisation rates by 4%. This led to $3M in extra revenue for Zapier. Stripe’s reporting tools helped Zapier’s finance team track declines and refunds. Integration with Stripe saved Zapier hundreds of engineering hours.
Zebra Technologies
- Information Technology And Services
- Large
Lincolnshire, USA
Oracle Cloud SCM helped Zebra Technologies streamline its supply chain. Forecast accuracy improved by nearly 100%. The company automated 90%... of orders, saving 20,000 hours yearly. Integration with transportation tools saved $2 million on a single order. Employee work-life balance improved, and IT costs dropped. Zebra now delivers products on time and plans to expand its cloud use.
The Customer Loyalty Management Blueprint for Better Selection Decisions in Manufacturing
DSI Tyres
- Manufacturing
- Large
Colombo, Sri Lanka
ShoutOUT Labs built a loyalty platform for DSI Tyres, a leading tyre manufacturer in Sri Lanka. DSI Tyres needed to... automate customer engagement and reward loyal buyers. The old system used postcards and manual data entry, which was slow and costly. The new platform lets customers join the loyalty club by texting a code from their tyre. They get instant digital rewards and can refer friends for more points. The system tracks customer activity, segments users, and provides real-time analytics for campaign management.
Neoseal Adhesive Private Limited
- Manufacturing
- Medium
LoyaltyXpert helped Neoseal move from manual loyalty tracking to a digital platform. Neoseal used to manage dealer rewards with spreadsheets... and WhatsApp, which caused errors and wasted time. With LoyaltyXpert, they now collect better data, run structured promotions, and use eKYC for security. Partners are happier and more engaged. Neoseal can now track sales and optimize promotions in real time.
Tada's loyalty program technology helped an agricultural manufacturer build strong B2B relationships. The company faced unique challenges in the agriculture... sector. Tada provided tailored partner incentives and innovative rewards. This approach improved loyalty among distributors and retailers. The solution focused on long-term partnerships and industry-specific needs.
The Latest Customer Loyalty Management Deployments delivering value in Consumer Goods
Mondelez
- Consumer Goods
- Very Large
Chicago, USA
Mondelez used Inmar’s Commerce Fitscore and creator-led content to boost sales during the Big Game season. The campaign targeted Walmart... shoppers with Offsite Display ads and creative snack content. In just 14 days, Mondelez achieved a $12.59 ROAS and reached 1 million organic views on Instagram. 27% of buyers were first-time purchasers. The strategy helped Mondelez attract new customers and increase relevance in the snacks category.
Wrigley used the Snipp platform to run a Skittles promotion tied to a Marvel movie. Shoppers who bought two Skittles... products could send a receipt by text, email, or web upload. SnippCheck validated the receipts. Qualified buyers received a $5 Vudu credit. The campaign linked product sales to a popular movie event.
S Loyalty helped Planet Applique launch My Planet Rewards to engage their embroidery community. The loyalty program automated points and... rewards, letting the owners focus on new designs and customer service. Customers love earning loyalty points and rely on them for purchases. The program increased order frequency and average spend. Planet Applique stands out in their industry by rewarding loyal customers and offering monthly freebies.
Recent adoption and success with Customer Loyalty Management software in Computer Software
A leading enterprise SaaS company
- Computer Software
- Large
Bengaluru, India
Empuls helped a leading enterprise SaaS company in India cut SLA breaches by 41%. The company used Empuls to reward... customer success teams for proactive account management and support excellence. Teams earned recognition for improving customer health scores, conducting timely QBRs, and accelerating onboarding. Peer recognition boosted morale and collaboration. The result was better retention, faster resolutions, and stronger customer satisfaction.
Tango used Tremendous to automate global influencer payments and G2 review incentives. Before, manual processes took up to 20 hours... a month for their small marketing team. With Tremendous, payments are now automated, reliable, and fast, saving over 20 hours monthly. Tango scaled influencer payouts to $20,000+ per month and grew G2 reviews 5x. The platform enabled easy international payments and reduced admin work for both review and influencer programs.
The Customer Loyalty Management Blueprint for Better Selection Decisions in Banking
Cake Bank
- Banking
- Small
Ho Chi Minh City, Vietnam
BPC helped Cake Bank launch a digital bank in Vietnam. Cake Bank targeted Gen Z and Millennials, many of whom... were unbanked. BPC’s platform enabled Cake Bank to offer a full suite of financial services. In one year, Cake Bank onboarded two million young customers. The solution was flexible and scalable for rapid growth.
Perx Lifestyle Marketing Platform helped the largest bank in Singapore engage over 4 million customers in 2022. The bank used... 331 personalized, gamified mobile-first micro-experiences to boost in-app monthly active users by 25% compared to 2021. These experiences drove 221,000 extra customer actions and interactions. The platform created 15 million customer-brand touchpoints. The bank improved customer engagement and app usage with Perx.
The Customer Loyalty Management Blueprint for Better Selection Decisions in Apparel And Fashion
Free Fly Apparel
- Apparel & Fashion
Free Fly Apparel needed to migrate from Magento to Shopify Plus but faced challenges with Shopify's limited gift card system. They turned to... Rise for a seamless gift card migration and management solution. Rise's tools allowed Free Fly to transfer all outstanding gift cards without issues, maintaining customer trust and saving countless hours of support time. The migration was smooth, with no downtime, and enhanced customer experience, preserving revenue and brand reputation.
Voyado Elevate helped Stormberg boost average order value by 16. 4%. The company faced challenges with rapid e-commerce growth and...needed better product discovery and recommendations. They switched to a new e-commerce platform using Voyado Elevate for search, navigation, and recommendations. After launch, conversion from recommendations jumped from 7% to 18%. Stormberg saw fast results and improved customer experience.
Club Fitness
- Health, Wellness And Fitness
- Medium
St. Louis, USA
Perkville helped Club Fitness boost new member sales by 16% with a loyalty platform. Club Fitness used Perkville to automate... rewards and engage members. The program offered partner-funded rewards, driving both acquisition and retention. Local businesses paid sponsorship fees, creating a new revenue stream. Perkville integrated with ABC Fitness for seamless member tracking. Member feedback was strong, and Club Fitness plans to expand the program.
Dermalogica Malaysia (Esthetics International Group)
- Health, Wellness And Fitness
- Large
Kuala Lumpur, Malaysia
Growave helped Dermalogica Malaysia boost repeat purchases by 2. 8x. The new loyalty program matched the brand’s premium look and...feel. Customers redeemed 45% of loyalty points and referral conversions hit 30%. The reviews feature encouraged shoppers to share experiences and earn points. More reward options and seamless checkout increased engagement and purchase frequency.
A prominent Toronto hospital
- Hospital & Health Care
- Large
Toronto, Canada
Rybbon helped a major Toronto hospital run a two-year employee mental health study. The hospital needed to issue up to... 8,000 digital gift cards as survey rewards. Rybbon integrated with Alchemer to automate reward delivery and reduce manual work. Custom branding made reward emails easy to recognize. The hospital valued Rybbon’s secure platform and strong customer service. Staff could also donate rewards to charity, supporting their altruistic values.
University of Chicago Medicine
- Hospital & Health Care
- Large
Chicago, USA
TIBCO helped University of Chicago Medicine connect data across systems, improving patient care and hospital operations. Doctors now access real-time... data to make faster, better decisions. The hospital reduced cardiac arrests by 15–20% using predictive analytics. Billing and asset use became more efficient. During COVID-19, UCM tracked ventilators and shared data with agencies. The new data platform supports value-based care and patient-focused outcomes.
Customer Loyalty Management in Action in Insurance
Sompo Insurance (Thailand)
- Insurance
- Large
Collinson International’s SmartDelayTM helped Sompo Insurance (Thailand) upgrade its Sompo TravelJoy travel insurance. Customers now get instant access to over... 1,600 airport lounges and travel experiences worldwide if their flight is delayed. This partnership makes Sompo’s travel insurance more attractive and competitive. It boosts customer satisfaction and loyalty in the insurance sector.
Recent adoption and success with Customer Loyalty Management software in Real Estate
Zoopla
- Real Estate
- Medium
London, UK
Zoopla used Epsilon’s PubLink and Prebid’s SharedID to prepare for third-party cookie deprecation. They wanted to increase monetization of their... authenticated web traffic. By integrating these identity solutions, Zoopla improved audience identification and increased bid opportunities. Zoopla saw a 31% increase in overall monetization and a 44% lift in Epsilon-purchased impressions in the first month. Month-over-month, Epsilon-purchased impressions grew by 30%.
Driving ROI and results: Understanding the Impact of Customer Loyalty Management in Education
Offclasses
- Education
Offclasses used BlueApple Technologies to build a native android app for online video learning. The app lets users preview, subscribe,... and access video courses and download PDFs. Key features include catalog management, integrated payments, DRM, device locking, and loyalty rewards. The solution supports subscription-based e-learning and secure content delivery for education.
Driving ROI and results: Understanding the Impact of Customer Loyalty Management in Government Administration
Thames Valley Police and Hampshire & Isle of Wight Constabulary
- Government Administration
- Large
UK
Salesforce helped Thames Valley Police and Hampshire & Isle of Wight Constabulary launch a self-service portal for victims. Citizens can check... case status and message officers directly. The portal led to a 15% improvement in CSAT score and £1.4M in cost avoidance. Contact center call volumes dropped by 10%. The solution was built and deployed in just 15 weeks.
The Customer Loyalty Management Blueprint for Better Selection Decisions in Utilities
Schneider Electric
- Utilities
- Very Large
Pobuca helped Schneider Electric boost shopper sales with segmented promotions. Schneider Electric wanted to reward loyal customers and increase their... sales. They also aimed to improve customer engagement and achieve multichannel communication. Pobuca provided tools for customer loyalty, CRM, and business intelligence. Schneider Electric gained insights into purchasing habits across different regions.
Recent adoption and success with Customer Loyalty Management software in Management Consulting
Prime46
- Management Consulting
- Small
Fargo, USA
Giftbit helped Prime46 save up to 10 hours a week on incentive fulfillment. Prime46 integrated Giftbit’s API with Sawtooth to... automate sending and tracking gift card rewards for research participants. The setup took just two days and required little support. Prime46 now benefits from easy reporting, a simple user interface, and transparent pricing. The project manager can now focus on more valuable work, thanks to automated digital incentives.
A major Rewards & Recognition platform
- Human Resources
- Large
Switchfly helped a major Rewards & Recognition platform boost employee engagement by adding travel rewards. The platform faced low redemption... rates with traditional catalogs. After integrating Switchfly's travel and experience rewards, including AI-powered recommendations and global inventory, employee engagement and reward redemption improved. Employees chose experiences that matched their personal interests, leading to higher satisfaction.
Customer Loyalty Management in Action in Wholesale
Leading global building products distributor
- Wholesale
- Very Large
360insights helped a leading global building products distributor boost program engagement. The company saw a 40% increase in points earned... and a 50% increase in points redeemed. Participant velocity to goal improved by 10x after a program overhaul. The solution included personalized communications and a points-expiry campaign. Email open rates exceeded 50%, and click-to-open rates reached 16%.
A national growth marketing platform
- Marketing And Advertising
- Medium
USA
A national growth marketing platform used ADR’s RewardSTACK to automate referral rewards. ADR’s API delivered white-label incentives in under one... second. Fraudulent claims dropped by over 90% after ADR moved validation ahead of reward delivery. Participation in referral programs tripled. Manual fulfillment was replaced by automated, invisible infrastructure, cutting marketing operations time from 15+ hours per week to nearly zero.
Blacklane
- Transportation/Trucking/Railroad
- Medium
Berlin, Germany
Blacklane used Voucherify to improve repeat bookings in its global chauffeur service. Before, their in-house system made it hard to... test and target incentives by car class or budget. With Voucherify, the CRM team can now run A/B tests, set up sequenced journey incentives, and match rewards to guest travel patterns. The integration with Braze lets them automate unique voucher codes for each campaign. This new approach helps turn one-time riders into loyal customers by building ongoing relationships, not just single transactions.
The Customer Loyalty Management Blueprint for Better Selection Decisions in Automotive
Suprotec
- Automotive
MAXMA. com helped Suprotec, an automotive chemicals brand, grow revenue by 30% using personalized loyalty programs. Suprotec used customer data...to send targeted offers and reminders, like oil change discounts at the right time. The loyalty program included segmentation, personalized campaigns, and automated communications. ROI from campaigns reached 200% to 800%. About 10% of customers returned to stores after long breaks, driven by timely messages and offers.