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Driving ROI and results: Understanding the Impact of Customer Loyalty Management in Retail
Purplle
- Retail
- Large
Mumbai, India
CustomerGlu helped Purplle boost sale revenue by 400%. Purplle used gamification campaigns like scratch cards and spin the wheel before... a major sale. The campaigns increased add-to-cart and purchases by 8.8%. View cart and add products actions rose by 33.2%. Purplle's marketing team used CustomerGlu's no-code dashboard to launch these campaigns quickly. Real-time analytics let them personalize rewards and improve engagement.
The biggest shopping mall in the North-East region of Singapore
- Retail
- Large
Singapore, Singapore
Placewise helped the biggest shopping mall in Singapore’s North-East region launch a new rewards loyalty program. The mall started with... no existing customer base on the new system. Placewise used targeted social ads, email, SMS, and in-mall events to drive app signups. The campaign led to a $1.6M increase in spending. Daily sign ups rose by 252%, and members grew by 152%. Fashion and accessories revenue increased by 43%.
A top-five national convenience retail chain
- Retail
- Very Large
Mobivity's Connected Rewards helped a top-five national convenience retail chain fight declining engagement. The retailer used mobile game-integrated offers to... boost loyalty program sign-ups. Mobivity targeted mobile game players, matching the retailer’s customer base. A 60-day test compared traditional offers to mobile game offers. The campaign delivered higher acquisition rates and better cost efficiency than old methods.
Sparkage helped Urban Feed & Garden make loyalty rewards easy for customers. The mobile app lets shoppers track rewards and... get special offers. Customers no longer need to carry physical punch cards. The business can quickly share deals and events. Sparkage is simple to set up and use. It works well as a marketing tool for small businesses.
Liv Fashion Boutique used Belly to grow their customer database and boost repeat visits. The boutique leveraged Belly's Campaigns feature... to reach customers about events, sales, and new inventory. Staff found it easy to sign up customers and collect emails in exchange for rewards. Belly provided hands-on setup and training at all four locations. The system proved reliable and helped increase customer engagement and loyalty.
Morrisons used Eagle Eye AIR to relaunch its loyalty program. In just 18 months, loyalty-linked sales jumped from 47% to... 65%. The new system enabled real-time rewards, personalized offers, and gamified features. Employees spent less time on manual tasks. Customers enjoyed more ways to earn and redeem points, including through Amazon and charity donations. The program won Customer Loyalty Programme of the Year.
Goodwill Industries of Middle Tennessee
- Retail
- Large
Nashville, USA
Clutch helped Goodwill Industries of Middle Tennessee boost customer loyalty and sales. The company launched the True Blue Rewards program... using Clutch's AI retention marketing platform. Loyalty members spent 45% more per visit than non-members. SMS campaigns drove a 120% higher engagement and sales rate than email. During $5 reward redemptions, loyalty members spent 72% more. Goodwill gained better data insights and improved campaign ROI.
KLS Naturals used Loystar’s WhatsApp loyalty program to boost repeat business. Customers earn a stamp for each visit to any... of their three outlets. After collecting seven stamps, they get a free shampoo and condition service. The program runs through SMS and WhatsApp, making it easy for customers to join. KLS Naturals saw strong engagement and increased customer loyalty.
BabyShep used Yollty to launch a digital loyalty program for their online store. They needed a solution that worked seamlessly... with their website and made it easy to issue and track points. Yollty's free trial let them test the system before rolling it out to loyal customers. The program rewards shoppers with points for every pound spent and offers discounts and free products. BabyShep values how the program helps them thank and retain their best customers.
Raffia Store is a small gift shop in Clitheroe, UK. Charlotte, the owner, almost sold her business after personal loss... but realized her passion for retail. She values the flexibility and personal connection her shop brings. During the pandemic, she launched a successful pop-up shop for prints. Charlotte continues to innovate with new products and pop-up events, keeping her store fresh and unique.
A leading supplier of vintage wear, accessories, music merchandise, candles, tapestries, tie-dyes, incense, and more
- Retail
- Small
OptCulture helped a leading vintage wear and accessories supplier drive 72% of its revenue through an omnichannel loyalty program. The company sells... music merchandise, candles, tapestries, and more. The loyalty program increased customer engagement across multiple channels. This approach boosted repeat purchases and overall sales. The case highlights the impact of digital loyalty solutions in retail.
CedCommerce helped Shiro & Malou, an online dog store, boost their digital marketing with Google Ads. The store faced low... conversion rates and poor ROAS before working with CedCommerce. CedCommerce restructured their Google Ads campaigns and targeted key markets in Sweden, Denmark, and Norway. As a result, Shiro & Malou saw a 175% increase in ROAS, a 160% increase in conversion rate, and over $331,000 in new revenue. Traffic also grew by 27%.
Boutique Chaussures Shawville Shoes
- Retail
- Small
Quebec, Canada
Lightspeed Retail helped Shawville Shoes double its sales after a major business transformation. The owners used Lightspeed’s data-driven inventory management... to shift buying from formal to everyday footwear, based on real sales trends. Automated reporting and integrations with QuickBooks and NuORDER saved time and reduced admin work. The system’s insights let them clear slow-moving stock and make smarter seasonal buying decisions. Cloud access and employee controls kept operations smooth as the business grew fast.
Paystone helped Moir's Skate Shop set up a simple payment processing system. The shop needed a solution that was easy... to use and met customer expectations for debit and credit payments. Paystone provided the Poynt Smart Terminal, which improved transaction speed and added inventory tracking. The system made it easier to manage cash flow and seasonal inventory changes. Moir's Skate Shop praised Paystone for strong customer support and smooth technology upgrades.
Urban Retreat by Acti-Labs used AiTrillion to boost revenue by over €193K. They activated seven channels, including email marketing, smart... popups, workflow automation, loyalty rewards, and web push notifications. Email open rates reached 50%, more than double the industry average. Their loyalty program generated 30 million points, driving repeat purchases. AiTrillion unified all channels, helping Urban Retreat turn a large global audience into active, loyal buyers.
Crown Wine and Spirits used iVend Retail to upgrade their point of sale and loyalty systems. Their old system could... not connect sales, accounting, or inventory data. iVend Retail gave them a unified POS and loyalty platform. This helped them manage multiple stores and see all sales in one place. They reduced errors and improved inventory control. The new loyalty program brought more customers into stores and increased engagement.
But used Digitaleo to boost store traffic and replace paper flyers with digital campaigns. The company wanted to measure the... impact of its Meta campaigns. Olivier Granda, head of e-commerce traffic acquisition, shared results from this digital shift. The new approach increased in-store visits and improved campaign tracking. Digitaleo helped But modernize its marketing and reduce print costs.
mobile-pocket helped ASTRO Markenhaus move from a traditional business to a digital future. The company rebranded, refurbished shops, and launched... a digital loyalty program using mobile-pocket. Customers can sign up and access offers in the app. 60% of all ASTRO loyalty cards are now digitized in mobile-pocket. 20% of saved loyalty cards were requested through the app, reducing plastic card use. Geotargeting campaigns reached customers at the point of sale.
BHN Protect helps a Canadian grocer fight fraud and protect customers. The grocer uses BHN Protect to secure gift card... transactions. This solution aims to reduce fraud risk in retail. Customers benefit from safer gift card purchases. The case highlights the importance of fraud prevention in retail gift card programs.
Customer Loyalty Management in Action in Restaurants
Cheba Hut
- Restaurants
- Medium
Fort Collins, USA
Cheba Hut switched from Punchh to Thanx to improve their loyalty program. They saw a 2.7x increase in active member... engagement. Loyalty revenue capture grew by 2.65x after the transition. Thanx helped Cheba Hut boost customer participation and drive more repeat visits. The restaurant chain used Thanx to make their loyalty program easier and more rewarding for guests.
Spoonity helped Krispy Kreme Mexico launch a digital loyalty program. The brand moved from physical coupons to an app-based system.... Over 100,000 customers registered in less than 100 days. The program increased engagement and redemption rates. Data from the program improved campaign planning and billing. Customers received personalized offers and digital rewards.
Lenny's Grill & Subs used PAR Punchh to boost their loyalty program. They launched "Lenny's Day," an annual event for... loyalty members. On this day, they saw 14 times more same-day loyalty sign-ups than usual. Loyalty sales were four times higher than the daily average. Q4 sign-ups increased by 16% year-over-year. The program helped Lenny's build stronger community ties and drive customer engagement.
Mee Tarik used Eber’s loyalty marketing platform to grow its customer base. They launched tiered rewards, campus engagement, and festive... campaigns. These strategies led to a 70% growth in their business. The loyalty program helped retain more customers. Mee Tarik focused on sustainable growth using targeted campaigns.
Paytronix helped Luna and Lime, a major restaurant chain, analyze the impact of their loyalty program campaigns. Using Paytronix’s platform,... they compared customer retention from their own promotions versus a partner’s campaigns. The analysis showed that guests from partner promotions were nearly five times less likely to make five or more visits. Paytronix’s historical tagging feature enabled Luna and Lime to segment guests and improve engagement strategies. This data-driven approach helped them refine their loyalty program for better long-term results.
Carmela Coffee used Loyalzoo to launch a digital loyalty program. They wanted to boost cross-selling and manage fast-paced orders across... four locations. Loyalzoo's marketing tools helped attract new customers and promote specials. After three years, Carmela Coffee gained 3,338 loyalty members. Their average customer spend rose by 36%. Weekly repeat purchases increased by 117%.
Stamp Me helped Batch Espresso run a digital loyalty program across six Sydney CBD cafes. The program rewarded customers with... a $5 discount after collecting 9 stamps. Over 125,000 stamps were issued and 13,000+ rewards redeemed since 2020. More than 2,400 active members joined the program. Batch Espresso used features like Birthday Club and Scratch & Win to boost engagement.
TASK helped Luby's, a Texas-based restaurant chain, modernize its operations. Luby's used TASK's centralized POS, mobile ordering, and self-service kiosks.... These tools improved menu control, inventory tracking, and customer experience. Luby's now connects with delivery platforms and uses mobile POS for flexible service. The technology supports growth and keeps Luby's traditional values.
SpotOn helps Barcelona Wine Bar manage 20 restaurants across the USA. Chefs update menus daily using SpotOn’s flexible POS system.... Servers use handhelds to spend more time with guests. Managers track labor and sales with reporting and scheduling tools. SpotOn’s technology adapts to each location’s unique needs and supports chef-driven menus.
National Quick-Service Restaurant Brand
- Restaurants
- Very Large
Epsilon Retail Media helped a national quick-service restaurant brand reach 8. 7 million new prospects. The campaign used offsite retail...media to target new customers who had not engaged with the brand before. 73% of conversions happened within four days of ad exposure. The brand expanded its audience and drove fast conversions. Closed-loop measurement showed how quickly new audiences took action.
Sips Coffee used the Craver app and Fresh KDS kitchen display system to improve drive-thru operations. The integration replaced manual... order tracking with a digital process, making it easy for staff to manage orders. Staff learned the new system quickly, and sales increased due to better kitchen efficiency. Customers now enjoy faster service, real-time order tracking, and easy app ordering. The team can handle busy periods without getting overwhelmed, keeping both staff and customers happy.
LoyLap digital gift cards helped Potager Restaurant boost cash flow and bring in new customers. The restaurant used the user-friendly... app for a fast setup. The digital gift card system made it easy for customers to buy and use cards. Potager saw more business from new guests. The solution improved revenue and customer engagement.
Sparkfly helped Bojangles boost digital transactions by about 65%. The restaurant chain used Sparkfly’s customer engagement ecosystem to make ordering... easier with order ahead and curbside pickup. Bojangles saw a 2.5x growth in check amount per digital user compared to in-restaurant. Digital users ordered 15% more often than in-restaurant guests. The solution improved customer experience and increased revenue.
Como powered Burger King Israel's loyalty program. The goal was to boost sales among loyalty club members. Burger King ran... two campaigns: a Double Whopper deal and a digital scratch card reward. These campaigns doubled purchases by club members and increased their spending by 74%. The loyalty club grew five times in size in one month.
LoyaltyPlant helped Papa Johns UAE grow their loyal customer base by 25. 9%. The solution included a native mobile app,...a loyalty program, and automated marketing. Papa Johns used exclusive events like Platinum giveaways and VIP tasting events to boost emotional loyalty. These strategies led to a 64% increase in app session time. The approach made customers feel special and increased engagement.
PowerCard helped Picazzo's Organic Italian Kitchen grow its loyalty program. The restaurant enrolled 74,421 cardholders and saw $30,788,830 spent through... the program. The average cardholder value was $421.92. Customers spent $26.31 per visit and $39.89 when redeeming a reward. Picazzo's used PowerCard's mobile rewards and traditional card program to increase customer visits and support green initiatives.
Lootly helped Brothers All Natural launch a new loyalty and referral program with point expiration. The company needed to control... liability from unused points and improve customer engagement. Lootly’s platform supported their headless Bigcommerce and Wordpress setup. After switching, Brothers All Natural saw a 6X ROI in 30 days and a 440% increase in new customers. The point expiration feature inspired more frequent point redemption and higher repurchase rates.
TrueLoyal helped Veggies Made Great grow sales by 20% after launching a branded fan community. The "Veg Heads" group now... has over 14,100 members. Fans connect, share, and get early access to new products. The platform enabled creative shopper marketing, like in-store coupon missions. This boosted both online and in-store purchases and increased brand loyalty.
TapMango helped The Juice Kitchen boost monthly revenue by $4,979 using its loyalty platform. The business sent 51 campaigns and... redeemed 258,200 points and 170 vouchers. Automated campaigns and customer grouping features let Atif target promotions and bring back nearly 70 lapsed customers, who spent over $1,200. Membership options and instant feedback surveys increased engagement and ROI. TapMango’s support team provided ongoing help and resources.
AppCard integrated with ShopKeep to help Magic Mix Juicery launch a digital loyalty program. The owner wanted a simple way... to reward customers and gain insights into their buying habits. Paper punch cards and coupons were hard to manage and gave little data. With AppCard, 66% of customers enrolled in the loyalty program. The business now tracks customer preferences and encourages repeat visits. The solution made loyalty rewards easy for both staff and customers.
Antavo powers Yeokens, Yeo Valley Organic's gamified loyalty program. The program uses on-pack code banking and challenges to boost engagement.... After the revamp, redemption behavior increased by 51%. Active loyalty members buy twice as much as regular customers. The program sees over 100,000 banking actions each week. Yeo Valley Organic gains richer customer data and stronger emotional loyalty.
Shopkick used a full-funnel marketing strategy for a premium spirits brand during the holiday season. The campaign combined mobile-first discovery,... in-app messaging, and in-store rewards to engage shoppers. Shopkick overcame alcohol promotion restrictions and digital distractions. The result was a 4.65:1 return on ad spend (ROAS) and increased in-store engagement. This approach proved the value of early and relevant shopper engagement.
NeuroTags Anti-Counterfeiting and Loyalty Solution helps Bio German Nutrition fight fake supplements in India. The company faced a market where... 60-70% of dietary supplements were counterfeit. They used AI-backed tags from NeuroTags to let buyers check product authenticity with their phones. No app is needed, making it easy for customers. Buyers also earn loyalty points by scanning tags, boosting customer retention.
VEMT's Loyalty Program helped Dunkin' Donuts improve customer experience. The program had an immediate impact on Dunkin' Donuts' share prices.... The case shows how marketing technology can drive business results. Dunkin' Donuts used VEMT to manage customer loyalty and engagement. The results were positive and visible in the stock market.
Apex Loyalty powered the digital GEMBA app for Suntory Global Spirits. The company needed to boost sales team engagement and... improve shelf compliance in the U.S. The mobile-first platform used gamification, real-time KPI tracking, and AI image recognition. Sales teams now get instant feedback and compete on leaderboards. Early results show stronger engagement and faster decision-making. The solution supports future global rollout and better brand visibility.
The Customer Loyalty Management Blueprint for Better Selection Decisions in Banking
UMassFive Credit Union
- Banking
- Small
Amherst, USA
UMassFive Credit Union used Fiserv to cut credit card false positives by over 80%. The credit union reduced risk and... friction for cardholders. They improved trust and the overall cardholder experience. Their new fraud management approach also boosted operational efficiency. UMassFive saw better portfolio performance and stronger member confidence.
UMassFive Credit Union used Fiserv to cut credit card false positives by over 80%. The credit union reduced risk and... friction for cardholders. They improved trust and the overall cardholder experience. Their new fraud management approach also boosted operational efficiency. UMassFive saw better portfolio performance and stronger member confidence.
Perx helped a top bank generate $18 million in new income. The bank used Perx to deploy a loyalty and... engagement platform. The solution focused on driving customer behavior and increasing activation. The result was a significant boost in revenue for the bank. Perx enabled the bank to turn loyalty into a profit engine.
Currency Alliance enabled a large US bank to let premium credit card members redeem loyalty points for luxury rewards and travel. The platform powered... a 300% growth in loyalty transaction volumes. Customers enjoyed more choice and flexibility in using points. The bank gained richer data on member preferences, driving better personalization. This helped keep the bank’s cards top-of-wallet and increased transaction value.
Prince Bank used BPC’s SmartVista solution suite to expand its ATM network across Cambodia. The bank wanted to become the... leading digital bank in the country. With SmartVista, Prince Bank connected more branches and built a strong payment ecosystem. The solution helped the bank reach more customers and offer modern banking features. This expansion doubled their ATM network and improved access for customers.
ABN AMRO used TIBCO BPM Enterprise and BusinessWorks to digitize 90% of their processes by 2025. They moved from on-premise... systems to Microsoft Azure, cutting maintenance costs and breaking down data silos. Credit card processing times dropped from weeks to days. The bank avoided €11.1M in manual process costs. Mobile banking now lets customers access services anytime, anywhere. Centralized financial crime detection improved compliance and productivity.
VENUS partnered with ebbo to launch VENUS Unlocked, a premium loyalty program for VIP customers. Members pay a monthly fee... for benefits like 10% cashback, free shipping, and return shipping rebates. The program addresses the challenge of online apparel shopping by easing returns and encouraging repeat purchases. Since launch, signup rates have exceeded expectations. ebbo manages and optimizes the program, letting VENUS focus on other business areas.
Under Armour used Salesforce POS to improve its in-store experience. The company cut hardware support costs by 50% and reduced... transaction time by 12%. Store setup now takes less than two hours, down from a day and a half. There are no missing transactions or replication issues. Staff can handle customer search, registration, and checkout in one mobile app. This led to faster checkouts, lower costs, and higher customer satisfaction.
Marsello helped Our Bralette Club run automated win-back email campaigns. In just four months, these campaigns brought in over $4,000... in revenue. The emails used fun graphics and GIFs that matched the brand’s style. Customers opened the emails at high rates. Marsello’s integration let the team target both in-store and online shoppers. The store also earned $7,200 from all automated emails.
Brierley Loyalty Quotient helped a fashion retail brand boost loyalty results. The company faced high loyalty membership but low repeat... purchases. They used BALOR to find new members were not becoming active. Product-level indices and emotionally driven campaigns based on BLQ improved engagement. Results included a 17% increase in retention velocity, 29% improvement in emotional loyalty, and 12% higher profitability among engaged segments.
Free Fly Apparel needed to migrate from Magento to Shopify Plus but faced challenges with Shopify's limited gift card system. They turned to... Rise for a seamless gift card migration and management solution. Rise's tools allowed Free Fly to transfer all outstanding gift cards without issues, maintaining customer trust and saving countless hours of support time. The migration was smooth, with no downtime, and enhanced customer experience, preserving revenue and brand reputation.
Voyado Elevate helped Stormberg boost average order value by 16. 4%. The company faced challenges with rapid e-commerce growth and...needed better product discovery and recommendations. They switched to a new e-commerce platform using Voyado Elevate for search, navigation, and recommendations. After launch, conversion from recommendations jumped from 7% to 18%. Stormberg saw fast results and improved customer experience.
Driving ROI and results: Understanding the Impact of Customer Loyalty Management in Consumer Goods
Mondelez
- Consumer Goods
- Very Large
Chicago, USA
Mondelez used Inmar’s Commerce Fitscore and creator-led content to boost sales during the Big Game season. The campaign targeted Walmart... shoppers with Offsite Display ads and creative snack content. In just 14 days, Mondelez achieved a $12.59 ROAS and reached 1 million organic views on Instagram. 27% of buyers were first-time purchasers. The strategy helped Mondelez attract new customers and increase relevance in the snacks category.
PhotoSì used Voucherify to overhaul its promo engine and boost ROI by 350%. The old system relied on manual campaign... creation and blanket discounts, causing leaks and limited targeting. With Voucherify, PhotoSì launched personalized codes for new customers, improving security and campaign flexibility. 99.5% of redemptions now come from verified new users, and average order value among redeemers rose by 74%. Over 330,000 personal codes were issued, driving higher engagement and retention.
Kellanova used Snipp to run a sweepstakes for Club Crackers. Shoppers bought Club Crackers and uploaded receipts to enter. The... sweepstakes offered a wine-country getaway with Butter Wines. The program aimed to boost sales and connect the brand to premium snacking. Snipp managed receipt processing and sweepstakes entry.
Tremendous helped ScottsMiracle-Gro move from 75% to 99% digital adoption for consumer refunds. The company saved thousands of dollars each... year by eliminating platform fees. Backend workload dropped by about 50%. Failed payments are now resolved the same day. The team expanded Tremendous to pro landscaper rebates and employee rewards. Fraud detection tools stopped bad actors and improved security.
Smile. io helped Dr. Sam's migrate its loyalty program for over 150,000 customers. The new tiered VIP program increased engagement...and offered exclusive rewards. Dr. Sam's used Klaviyo for a branded email campaign targeting loyalty segments. In the first week, the program saw a 98.71% redemption rate and generated over £25,000 in value. The migration was smooth, with strong support from Smile.io.
S Loyalty helped Planet Applique launch My Planet Rewards to engage their embroidery community. The loyalty program automated points and... rewards, letting the owners focus on new designs and customer service. Customers love earning loyalty points and rely on them for purchases. The program increased order frequency and average spend. Planet Applique stands out in their industry by rewarding loyal customers and offering monthly freebies.
The Latest Customer Loyalty Management Deployments delivering value in Entertainment
We Rock the Spectrum Kids Gym Atlanta Roswell
- Entertainment
- Small
Atlanta, USA
Preferred Patron Loyalty helped We Rock the Spectrum Kids Gym Atlanta Roswell boost repeat visits by 50%. The gym used... a multitier rewards platform to improve customer retention and engagement. Reliable SMS and email tools fixed past communication issues. Revenue grew by 30% after launching the loyalty program. The solution supported families, VIP members, and caregivers with tailored rewards. The business saw a 40% increase in retention and a 50% rise in engagement.
Adventure City used iLoyal’s email marketing program to keep families engaged all year. The park promoted events, seasonal offers, and... birthday deals through targeted campaigns. iLoyal helped manage sign-ups from visitors and online users. The solution made communication with guests easy and affordable. Adventure City saw more repeat visits and stronger community excitement.
Trust Payments helped Pinnacle, a leading online gaming company, improve payment conversion rates and deliver secure, fast transactions. Pinnacle needed 24/7... expert support and immediate issue resolution. Trust Payments provided a platform that ensured frictionless payments and peace of mind for both the company and its players. Competitive transaction rates led to significant cost savings, allowing Pinnacle to reinvest and grow.
Square helped Blade and Timber grow from a single warehouse to seven axe-throwing locations in eight years. The business used... Square for Restaurants, Square Invoices, and other Square tools to manage food service, handle complex tax rates, and streamline operations. Staff onboarding became fast and easy, with new hires confidently using the POS within 48 hours. Square Invoices enabled 30-40% of sales through B2B events, making payments seamless and boosting revenue. Real-time reporting and mobile access let the owner manage multiple brands and locations efficiently.
National Gallery of Art Washington
- Entertainment
- Large
Sirma built ConservationSpace for the National Gallery of Art Washington. Conservation professionals needed a better way to manage and store... records. Sirma developed a hosted and installable software with strong metadata, workflow, and security features. The solution improved team collaboration, digitalized documents, and reduced manual work. Users now track conservation activities and share notes easily.
Club Fitness
- Health, Wellness And Fitness
- Medium
St. Louis, USA
Perkville helped Club Fitness boost new member sales by 16% with a loyalty platform. Club Fitness used Perkville to automate... rewards and engage members. The program offered partner-funded rewards, driving both acquisition and retention. Local businesses paid sponsorship fees, creating a new revenue stream. Perkville integrated with ABC Fitness for seamless member tracking. Member feedback was strong, and Club Fitness plans to expand the program.
Dermalogica Malaysia (Esthetics International Group)
- Health, Wellness And Fitness
- Large
Kuala Lumpur, Malaysia
Growave helped Dermalogica Malaysia boost repeat purchases by 2. 8x. The new loyalty program matched the brand’s premium look and...feel. Customers redeemed 45% of loyalty points and referral conversions hit 30%. The reviews feature encouraged shoppers to share experiences and earn points. More reward options and seamless checkout increased engagement and purchase frequency.
LoyaltyLion helped Naturtreu migrate their loyalty program in just 54 days. Two months after launch, loyalty members drove 11% of... total revenue. Members spent 2.1x more and ordered 1.8x more often than non-members. The new program reduced customer support workload and made campaign results stronger. Naturtreu's CRM team now manages the program easily, with fast integration to Klaviyo and their custom app.
Talon. One helped Lazeo manage promotions across 170 clinics in four countries. Before, each clinic ran its own offers with...no central control or budget. This led to uneven customer experiences and little insight into what worked. With Talon.One, Lazeo set clear rules, budgets, and approval steps for all promotions. Teams now have more control and can launch complex offers without IT help. Lazeo replaced ad hoc discounts with a scalable, measurable system.
Open Loyalty helped dacadoo boost user retention 7x in its digital health engagement platform. dacadoo used Open Loyalty's gamification features... like points, tiers, rewards, and event-triggered campaigns. The platform made it easier to create and manage user engagement campaigns. dacadoo saw a 62% increase in monthly active users and 71% engagement from monthly users. The solution helped dacadoo motivate healthy users to use their app more often.
ShoutOUT Labs built a loyalty platform for DSI Tyres, a leading tyre manufacturer in Sri Lanka. DSI Tyres needed to... automate customer engagement and reward loyal buyers. The old system used postcards and manual data entry, which was slow and costly. The new platform lets customers join the loyalty club by texting a code from their tyre. They get instant digital rewards and can refer friends for more points. The system tracks customer activity, segments users, and provides real-time analytics for campaign management.
Milwaukee Tool unified its global supply chain using Oracle Fusion Cloud. The company replaced separate ERP and SCM systems in... the US, Mexico, and Vietnam. Now, planners see every order and shipment in real time. Automated trade compliance replaced manual spreadsheets. Milwaukee Tool scaled production and improved service to contractors with a single platform.
Neoseal Adhesive Private Limited
- Manufacturing
- Medium
LoyaltyXpert helped Neoseal move from manual loyalty tracking to a digital platform. Neoseal used to manage dealer rewards with spreadsheets... and WhatsApp, which caused errors and wasted time. With LoyaltyXpert, they now collect better data, run structured promotions, and use eKYC for security. Partners are happier and more engaged. Neoseal can now track sales and optimize promotions in real time.
Tada's loyalty program technology helped an agricultural manufacturer build strong B2B relationships. The company faced unique challenges in the agriculture... sector. Tada provided tailored partner incentives and innovative rewards. This approach improved loyalty among distributors and retailers. The solution focused on long-term partnerships and industry-specific needs.
Customer Loyalty Management in Action in Hospitality
An independent hotel in Chicago
- Hospitality
- Small
Chicago, USA
Laasie helped a small independent hotel in Chicago boost direct bookings. The hotel used Laasie’s personalized reward incentives on its... website and in email campaigns. Guests who engaged with Laasie incentives had a 10.45% booking conversion rate, 4.8x higher than those who did not. 80% of guests selected rewards during booking. The hotel reduced reliance on OTAs and improved guest satisfaction with instant rewards.
Loylogic worked with Visit Oman to create a loyalty and rewards program for travel trade partners. The goal was to... boost tourism by motivating travel agents with a unique, tailored experience. Loylogic integrated its Points-as-a-Service platform with Visit Oman's booking engine and ASP's Topseller platform. Travel agents can now earn and redeem points across multiple channels, including online bookings and in-destination purchases. The program offers a wide selection of global rewards, helping drive engagement and sales for Oman tourism.
Baia Beach Club (Mondrian hotels, sbe group)
- Hospitality
Peoplevine gave Baia Beach Club a new CRM and membership management platform. The club needed to manage hotel and club... operations and offer a digital platform for members. Peoplevine integrated the hotel PMS and built a booking engine for activities and amenities. Members can now book watersports, cabanas, and spa appointments online. The new system matches the club’s brand and improves the member experience.
Scottish Environmental Protection Agency (SEPA)
- Government Administration
- Large
Horizon by HTK helps SEPA send over 1. 5 million flood warning messages per hour. SEPA needed a reliable, automated...alert system for 32,500+ citizens. Horizon delivers targeted, real-time alerts using geospatial data and multiple channels. The platform operates 24x7x365 with high scalability and ease of use. SEPA expanded reach to hard-to-reach communities and improved citizen satisfaction.
Ville de Lamballe-Armor
- Government Administration
- Medium
Adelya's Loyalty Operator helped Lamballe-Armor launch a collective loyalty card for local shops. The city wanted to boost local commerce... and keep shoppers from going to big malls or shopping online. They faced challenges convincing independent shop owners to join a shared program. The solution offered flexible loyalty rates and a physical card, meeting both merchant and customer needs. Over 50 merchants now use the system, with food retailers seeing the most benefit. Merchants report more transactions and higher sales from loyalty card users.
Customer Loyalty Management in Action in Other Industries
Unnamed company
- Small
Plastic Card ID helped a company upgrade its business cards using new, durable, and eco-friendly materials. The company adopted advanced... printing technologies for precise, vibrant, and fast card production. They overcame challenges in sourcing materials and achieving print precision by testing and building supplier relationships. The results included higher client satisfaction, positive reviews, and increased orders. Their success led to nationwide recognition and improved brand reputation.
Capillary Technologies helped Al Futtaim Group (AFG) set a new standard for loyalty programs in the Middle East and Asia. AFG used Capillary's... Loyalty+, Engage+, Insights+, CDP+, and Rewards+ products. The solution improved AFG's Blue Rewards program. The story highlights how Capillary's technology supports loyalty management and customer engagement. AFG is now seen as a leader in loyalty in the region.
The Latest Customer Loyalty Management Deployments delivering value in Consumer Services
Parnoffi Parrucchieri
- Consumer Services
- Small
Bresso, Italy
Movylo helped Parnoffi Parrucchieri increase sales by 30%. The salon used Movylo to automate appointment reminders and send special offers.... Missed appointments dropped by 60%. Repeat bookings rose by 40% in three months. Online reviews grew from 45 to over 200 in eight months, with a 4.9-star average. Movylo made it easy to keep customers coming back and attract new ones.
theCut used Stripe Capital to get up to $1 million in financing for its business. In just 48 hours, theCut... received funding to support its go-to-market plans. Later, theCut launched Capital for platforms, letting barbers on its platform access loans and lines of credit. In the first 24 hours, 167 barbers accepted over $700,000 in financing. One barber saw 30% revenue growth after using the financing.
Driving ROI and results: Understanding the Impact of Customer Loyalty Management in Insurance
Sompo Insurance (Thailand)
- Insurance
- Large
Collinson International’s SmartDelayTM helped Sompo Insurance (Thailand) upgrade its Sompo TravelJoy travel insurance. Customers now get instant access to over... 1,600 airport lounges and travel experiences worldwide if their flight is delayed. This partnership makes Sompo’s travel insurance more attractive and competitive. It boosts customer satisfaction and loyalty in the insurance sector.
The Customer Loyalty Management Blueprint for Better Selection Decisions in Education
Offclasses
- Education
Offclasses used BlueApple Technologies to build a native android app for online video learning. The app lets users preview, subscribe,... and access video courses and download PDFs. Key features include catalog management, integrated payments, DRM, device locking, and loyalty rewards. The solution supports subscription-based e-learning and secure content delivery for education.
Customer Loyalty Management in Action in Utilities
Schneider Electric
- Utilities
- Very Large
Pobuca helped Schneider Electric boost shopper sales with segmented promotions. Schneider Electric wanted to reward loyal customers and increase their... sales. They also aimed to improve customer engagement and achieve multichannel communication. Pobuca provided tools for customer loyalty, CRM, and business intelligence. Schneider Electric gained insights into purchasing habits across different regions.
Comarch's Loyalty Management Platform helped XL Axiata reach over 50 million customers in Indonesia. XL Axiata used the platform to... run six loyalty programs, including MyXL Prepaid, MyXL Prioritas, and Axiapp. These programs serve different customer groups, from gamers to women and home internet users. The Axiapp program won a gold award for customer experience in 2021. The partnership improved customer engagement and industry recognition for XL Axiata.
Giftbit helped Prime46 save up to 10 hours a week on incentive fulfillment. Prime46 integrated Giftbit’s API with Sawtooth to... automate sending and tracking gift card rewards for research participants. The setup took just two days and required little support. Prime46 now benefits from easy reporting, a simple user interface, and transparent pricing. The project manager can now focus on more valuable work, thanks to automated digital incentives.
The Latest Customer Loyalty Management Deployments delivering value in Human Resources
A major Rewards & Recognition platform
- Human Resources
- Large
Switchfly helped a major Rewards & Recognition platform boost employee engagement by adding travel rewards. The platform faced low redemption... rates with traditional catalogs. After integrating Switchfly's travel and experience rewards, including AI-powered recommendations and global inventory, employee engagement and reward redemption improved. Employees chose experiences that matched their personal interests, leading to higher satisfaction.
Driving ROI and results: Understanding the Impact of Customer Loyalty Management in Wholesale
Leading global building products distributor
- Wholesale
- Very Large
360insights helped a leading global building products distributor boost program engagement. The company saw a 40% increase in points earned... and a 50% increase in points redeemed. Participant velocity to goal improved by 10x after a program overhaul. The solution included personalized communications and a points-expiry campaign. Email open rates exceeded 50%, and click-to-open rates reached 16%.
Leading Digital Engineering Company
- Information Technology And Services
- Large
USA
Xoxoday Empuls was integrated into Microsoft Teams for a distributed engineering company with over 3,000 employees. Before, recognition was rare... because it required switching apps. After integration, peer and manager recognition, milestone automation, and rewards became part of daily workflow. Recognitions sent increased by 111%, monthly active users grew by 62%, and total platform activity rose by 108%. The seamless experience led to a broad shift in employee engagement.
Driving ROI and results: Understanding the Impact of Customer Loyalty Management in Marketing And Advertising
A national growth marketing platform
- Marketing And Advertising
- Medium
USA
A national growth marketing platform used ADR’s RewardSTACK to automate referral rewards. ADR’s API delivered white-label incentives in under one... second. Fraudulent claims dropped by over 90% after ADR moved validation ahead of reward delivery. Participation in referral programs tripled. Manual fulfillment was replaced by automated, invisible infrastructure, cutting marketing operations time from 15+ hours per week to nearly zero.
Recent adoption and success with Customer Loyalty Management software in Pharmaceuticals
a leading biopharma company
- Pharmaceuticals
- Large
BI WORLDWIDE helped a leading biopharma company create a unique sales reward experience for a product launch. The program included... a three-night destination event, a racetrack driving experience, and a private shopping event. Winners received personalized jerseys and tokens for awards like electronics and travel. The experience earned standout feedback and delivered a once-in-a-lifetime feeling. This approach drove strong engagement and excitement among the sales team.
The Customer Loyalty Management Blueprint for Better Selection Decisions in Financial Services
Geidea
- Financial Services
- Large
SDK. finance helped Geidea, a top payment solution provider in Saudi Arabia and UAE, upgrade its core transaction accounting system....Geidea used SDK.finance's on-premise ledger layer software to integrate with their POS software. This gave Geidea full visibility into the payment cycle, from acceptance to settlement. The new system improved transparency, automated reconciliation, and supported fast, scalable growth. Geidea now serves over 150,000 merchants and processes 4 million transactions daily.
Driving ROI and results: Understanding the Impact of Customer Loyalty Management in Automotive
Suprotec
- Automotive
MAXMA. com helped Suprotec, an automotive chemicals brand, grow revenue by 30% using personalized loyalty programs. Suprotec used customer data...to send targeted offers and reminders, like oil change discounts at the right time. The loyalty program included segmentation, personalized campaigns, and automated communications. ROI from campaigns reached 200% to 800%. About 10% of customers returned to stores after long breaks, driven by timely messages and offers.
A prominent Toronto hospital
- Hospital & Health Care
- Large
Toronto, Canada
Rybbon helped a major Toronto hospital run a two-year employee mental health study. The hospital needed to issue up to... 8,000 digital gift cards as survey rewards. Rybbon integrated with Alchemer to automate reward delivery and reduce manual work. Custom branding made reward emails easy to recognize. The hospital valued Rybbon’s secure platform and strong customer service. Staff could also donate rewards to charity, supporting their altruistic values.