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Customer Loyalty Management in Action in Food And Beverages

Brothers All Natural - Food & Beverages

Lootly helped Brothers All Natural launch a new loyalty and referral program with point expiration. Their old system did not... allow points to expire, causing high liability and large discounts. With Lootly, they rebranded their program, added more ways for customers to earn and redeem points, and used email marketing to explain the changes. The new program produced a 6X ROI in 30 days and a 440% increase in new customers. Customers now redeem points more often, helping the brand control costs and boost sales.

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Brandini Toffee - Food & Beverages

Marsello helped Brandini Toffee create an omnichannel loyalty and marketing program. The company integrated in-store and online rewards, making it... easy for customers to earn and redeem points. Brandini Toffee achieved a 114x ROI, a 90% reward redemption rate, and an 18% repeat purchase rate in 8 months. Their customer satisfaction rating reached 96%. Marsello's ease of use and integration with Shopify and Lightspeed supported their growth.

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Saaraketha - Food & Beverages

ShoutOUT Engage helped Saaraketha run targeted and personalized SMS marketing campaigns. Saaraketha needed a simple way to inform customers about... new products and promotions. With ShoutOUT Engage, they quickly set up SMS campaigns using templates, scheduling, and personalization features. The built-in URL shortener and analytics tools increased website traffic and customer conversions. Saaraketha saw higher open rates and improved campaign performance with detailed tracking and reporting.

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Ben and Jerry’s - Food & Beverages - Large

Ben and Jerry’s increased brand loyalty by 20% in 2020. The company focuses on ethical sourcing, social causes, and customer... engagement. They maintain customer trust with initiatives like "free cone days" and by responding to fan feedback, such as launching vegan flavors. Ben and Jerry’s donates 7.5% of pretax earnings to community causes. Their authentic marketing and social responsibility drive strong customer loyalty.

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Sour Sally - Food & Beverages

Tada Loyalty helped Sour Sally move from physical membership cards to a digital loyalty program. This change made their membership... program more successful. Sour Sally used Tada to activate brand advocates and collect consumer insights. The new program improved customer relationships and increased revenue. The digital solution fit both their business and customer needs.

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Hometown Coffee & Juice - Food & Beverages - Small

Craver helped Hometown Coffee & Juice boost mobile app orders to 32% of revenue. The switch from their old app... improved customer experience and loyalty. Repeat customers spend up to 80% more per month using Craver. The platform's upselling and order management features increased average order value. Craver's integration with Square simplified operations and earned a 4.8-star App Store rating.

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Magic Mix Juicery - Food & Beverages

AppCard and ShopKeep helped Magic Mix Juicery launch a simple digital loyalty program. The owner wanted an easy way to... reward customers and stop using paper punch cards. AppCard integrated with ShopKeep, making rewards automatic and easy for both staff and shoppers. 66% of customers enrolled in the program. The business gained better insight into customer preferences and improved customer retention.

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Death Wish Coffee - Food & Beverages

Death Wish Coffee wanted to re-engage dormant shoppers and improve their loyalty program. They used Smile.io to refresh their loyalty... program, introduced gamification techniques, and personalized email marketing with Klaviyo. As a result, they saw a 186% increase in loyalty-generated revenue and a 70% rewards redemption rate. The Swig League campaign and Ritual Rewards rebrand were key strategies in their success.

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Bomb Pop - Food & Beverages - Large

Shopkick helped Bomb Pop reach new shoppers and boost sales for the 4th of July. The campaign used branded in-app... content and kick rewards to drive awareness and purchase intent. Over 23 million impressions were delivered in two months. 44% of shoppers first learned about Bomb Pop through Shopkick. 68% of buyers had not planned to purchase before visiting the store. The campaign drove strong incremental sales and brand engagement.

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Bio German Nutrition - Food & Beverages

NeuroTags Anti-Counterfeiting and Loyalty Solution helps Bio German Nutrition fight fake supplements in India. The company faced a market where... 60-70% of dietary supplements were counterfeit. They used AI-backed tags from NeuroTags to let buyers check product authenticity with their phones. No app is needed, making it easy for customers. Buyers also earn loyalty points by scanning tags, boosting customer retention.

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Dunkin' Donuts - Food & Beverages

VEMT's Loyalty Program helped Dunkin' Donuts improve customer experience. The program had an immediate impact on Dunkin' Donuts' share prices.... The case shows how marketing technology can drive business results. Dunkin' Donuts used VEMT to manage customer loyalty and engagement. The results were positive and visible in the stock market.

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The Juice Kitchen - Food & Beverages - Small

TapMango helped The Juice Kitchen boost average monthly revenue by $4,979 using its loyalty platform. The business sent 51 campaigns... and saw 258,200 points and 170 vouchers redeemed. Automated campaigns, POS integrations, and customer grouping features drove engagement. The Juice Kitchen used targeted promotions and membership options to increase customer retention and ROI. Owner Atif praised TapMango's support and evolving platform.

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everest (Vivartia Group) - Food & Beverages

Pobuca helped everest, part of Vivartia Group, build a loyalty scheme and create an omnichannel approach for its members. Everest wanted to... collect customer data from both physical stores and online orders. Pobuca combined this data to make a single profile for each customer. This helped everest understand customer behavior and segment their database. The solution focused on customer loyalty, engagement, and business intelligence.

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Customer Loyalty Management in Action in Other Industries

LuisaViaRoma - Fashion - Medium

Antavo powers the LVR Privilege loyalty program for LuisaViaRoma, a luxury fashion retailer. The program drove a 34% year-over-year increase... in transactions among members. Nearly half of transacting members have shopped with LVR since 2021. Platinum tier members spend 199% more on average than Bronze tier members. Antavo's loyalty technology helped LuisaViaRoma boost customer engagement and retention in high-end fashion.

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Geidea - Financial Services - Large

SDK. finance helped Geidea, a top payment solution provider in Saudi Arabia and UAE, upgrade its core transaction accounting system....Geidea used SDK.finance's on-premise ledger layer software to integrate with their POS software. This gave Geidea full visibility into the payment cycle, from acceptance to settlement. The new system improved transparency, automated reconciliation, and supported fast, scalable growth. Geidea now serves over 150,000 merchants and processes 4 million transactions daily.

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Maytronics - Consumer Electronics - Large

Tremendous helped Maytronics run rebate campaigns for their robotic pool cleaners. Before Tremendous, Maytronics faced delays and expired rebates, often... paying twice for the same customer. With Tremendous, rebates last up to a year and are easier to send, track, and brand. The process is now simpler for team members and customers. Maytronics has peace of mind with the new system.

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Kinokuniya - Retail

Eber helped Kinokuniya move from traditional membership cards to a digital loyalty program. Kinokuniya used Eber's loyalty marketing platform to... improve customer engagement. In six months, Kinokuniya gained over 10,000 new customers. The digital program made it easier for customers to join and participate. This change helped Kinokuniya grow its customer base quickly.

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BookMyShow - Entertainment - Large

CustomerGlu helped BookMyShow double user engagement metrics on its Buzz platform. BookMyShow used CustomerGlu's no-code gamification tools to launch over... 60 campaigns in one year. These campaigns led to a 25% increase in average session time and a 50% reduction in bounce rate. CustomerGlu's dashboard made it easy for BookMyShow to run quizzes and surveys without developers. Real-time analytics helped BookMyShow fine-tune their engagement strategy.

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Al Futtaim Group (AFG) - Conglomerates

Capillary Technologies helped Al Futtaim Group (AFG) set a new standard for loyalty programs in the Middle East and Asia. AFG used Capillary's... Loyalty+, Engage+, Insights+, CDP+, and Rewards+ products. The solution improved AFG's Blue Rewards program. The story highlights how Capillary's technology supports loyalty management and customer engagement. AFG is now seen as a leader in loyalty in the region.

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Burton Snowboards - Retail - Large

Clutch Stored Value helped Burton Snowboards migrate 30,000 loyalty members and enroll over 100,000 new members in their First Chair loyalty program. Burton used Clutch's... analytics and predictive offer tools to improve customer engagement and retention. The integration with NewStore enabled seamless loyalty and gift card management. Burton saw higher gift card redemptions and increased average order value. Personalized loyalty benefits reactivated churned customers and boosted sign-ups.

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WafiApps - Ecommerce

WafiApps faced issues with their previous marketplace solution, including bugs and unsecured codes. They needed a better platform to enhance... their eCommerce operations. CedCommerce provided their Marketplace Platinum Solution, which offered a more secure and flexible platform. This solution included vendor-free shipping and custom development work. WafiApps improved their user experience and expanded their vendor capabilities, leading to a successful eCommerce platform.

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Wushiland Boba - Food & Beverages - Medium

Preferred Patron Loyalty™ helped Wushiland Boba boost customer engagement and retention across 20 U. S. locations. The multi-location loyalty program...enabled centralized customer data, automated rewards, and targeted marketing. Wushiland enrolled over 98,000 members and redeemed 298,000+ rewards. The platform collected 86,000+ emails and 88,000+ mobile numbers, supporting automated communication. Automation reduced workload and gave leadership clear insight into customer behavior.

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Andiata - Apparel & Fashion - Medium

Growave helped Andiata, a Finnish womenswear brand, unify customer data from online and physical stores. The platform enabled targeted loyalty,... wishlist, and review programs. Andiata saw a 98.4% increase in customer base over two years and a 19.2% rise in repeat purchases in six months. Loyalty redeemers had 2.7x higher purchase frequency and 91.4% higher customer lifetime value. Growave turned fragmented data into a connected, customer-first strategy for measurable growth.

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Hydrafacial - Health, Wellness And Fitness - Large

Apex Loyalty powered the Hydrafacial My Beauty Health App to boost engagement for Hydrafacial. The app rewards both beauty centers... and clients for activities like quizzes and treatments. Users earn points, unlock badges, and get personalized skin health tips. The solution integrates with Salesforce CRM and supports both B2B and B2C loyalty needs. This program deepened customer connections and drove business growth in the health and wellness sector.

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Customer Loyalty Management in Action in Restaurants

Sapporo Lion - Restaurants

Brierley's B-Stamp technology helped Sapporo Lion win the Loyalty360 Customer Engagement & Experience Platinum Award. Sapporo Lion used Brierley's B-Stamp... and the Yebisu Bar mobile app to track and reward individual customers at over 20 bar locations in Japan. Before this, Sapporo struggled to build loyalty and track customer habits. The new program enabled personal engagement and menu updates based on customer data. Sapporo saw triple digit increases in customer engagement after launching the program.

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Luby's - Restaurants

TASK helped Luby's, a Texas-based restaurant chain with 37 locations, modernize its operations. Luby's used TASK's point of sale, mobile... POS tablets, self-serve kiosks, enterprise management, online ordering, API, and reporting tools. These digital solutions improved customer experience and made operations more efficient. Luby's is now able to grow its customer base and boost sales while keeping its traditional style. The partnership helps Luby's stay relevant in the restaurant industry.

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Avize - Restaurants - Small

SpotOn helped Avize, a fine dining restaurant in Atlanta, boost revenue by 35%. Avize used SpotOn handhelds and QR code... ordering to speed up service and increase order size. The kitchen display system improved staff communication and cut errors. Servers saved 2 minutes per table, and the business saved 2 hours a week on labor management. Chef Karl Gorline praised SpotOn for its partnership and support.

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Checkers & Rally's - Restaurants

Mobivity's Connected Rewards program helped Checkers & Rally's re-engage lapsed customers using mobile gaming. The restaurant chain saw higher redemption... rates and strong financial gains. Marketing costs went down with strategic reimbursements. The program blended mobile games with real-world rewards. This approach boosted customer loyalty and engagement.

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Burger King Israel - Restaurants

Como powered Burger King Israel's loyalty program. The goal was to boost sales among loyalty club members. Burger King ran... two campaigns: a Double Whopper deal and a digital scratch card reward. These campaigns doubled purchases by club members and increased their spending by 74%. The loyalty club grew five times in size in one month.

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Bosa Donuts - Restaurants

Loyalzoo helped Bosa Donuts launch a digital loyalty program. The business wanted to stand out from local competitors and keep... customers coming back. They used automated marketing messages and tiered rewards to boost engagement. After 3 years, Bosa Donuts signed up 2292 loyalty members. Their average customer spend grew by 19.8%.

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A quick-service restaurant - Restaurants

Paytronix helped a quick-service restaurant improve its offer strategy with lifecycle campaigns. The restaurant faced challenges in engaging customers and... increasing repeat visits. Using Paytronix's marketing automation and loyalty platform, they launched targeted campaigns. These campaigns drove higher customer retention and improved guest engagement. The solution made it easier to deliver personalized offers and track results.

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Big Chicken - Restaurants

Big Chicken wanted to grow fast and needed a better digital experience for its customers. Their old app and loyalty... program did not help much, and digital sales were low. In September 2024, they started using Thanx to improve their app and loyalty program. Thanx helped them launch new campaigns and rewards quickly. In six months, app revenue grew by 40%, web sales went up 23%, and digital sales doubled to 25% of total revenue. More customers started using the app and coming back for repeat visits.

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The Wolfe Pack Inc. - Restaurants - Small

Paystone helped The Wolfe Pack Inc. lower payment processing costs by 13%. The Wolfe Brothers switched to Paystone for better... rates and more personal service. Paystone's technology made payments fast and reliable for their restaurants. The team quickly solved technical issues, improving the guest experience. The Wolfe Pack Inc. now enjoys dependable support and smooth payment processing.

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Papa Johns UAE - Restaurants

LoyaltyPlant helped Papa Johns UAE grow their loyal customer base by 25. 9%. The solution included a native mobile app,...a loyalty program, and automated marketing. Papa Johns used exclusive events like Platinum giveaways and VIP tasting events to boost emotional loyalty. These strategies led to a 64% increase in app session time. The approach made customers feel special and increased engagement.

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Picazzo's Organic Italian Kitchen - Restaurants

PowerCard helped Picazzo's Organic Italian Kitchen grow its loyalty program. The restaurant enrolled 74,421 cardholders and saw $30,788,830 spent through... the program. The average cardholder value was $421.92. Customers spent $26.31 per visit and $39.89 when redeeming a reward. Picazzo's used PowerCard's mobile rewards and traditional card program to increase customer visits and support green initiatives.

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Customer Loyalty Management in Action in Retail

Dutch Growers - Retail

Lightspeed Retail helped Dutch Growers, a garden center and boutique, speed up checkout and improve inventory management. They reduced manual... inventory counts and ordering time. The team spends less time troubleshooting and more time with customers. Ecommerce sales grew with seamless integration. Built-in reporting made it easy to track results and make decisions during busy seasons.

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Mid-States Distributing - Retail

Inmar’s Cash Back Offers helped Mid-States Distributing boost sales and member engagement. The company wanted to support retail members and... increase participation. Inmar deployed cash back offers nationwide and used in-store materials to promote incentives. Sales rose by 26%. Participation increased by 18%. Member purchases grew by 97%.

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Asda - Retail

Eagle Eye AIR Plattform helped Asda launch the Asda Rewards loyalty program in just three months. Asda needed to collect... more first-party customer data and stand out from competitors. Eagle Eye's real-time loyalty and wallet modules enabled a personalized cashback program with gamified missions. The program quickly reached 6 million active members. Customers collected £370 million in cashpots, and 52% of spending was linked to the digital loyalty program.

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Crown Wine and Spirits - Retail

iVend Retail helped Crown Wine and Spirits modernize their point of sale system. The new POS and loyalty solution made... checkout faster and easier for customers. The system gave the company better control over inventory and sales across all stores. Integration with SAP Business One reduced manual work and errors. Crown Wine and Spirits saw more store traffic and better customer engagement with new loyalty programs and promotions.

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ASTRO Markenhaus - Retail

mobile-pocket helped ASTRO Markenhaus move from a traditional business to a digital future. The company rebranded, refurbished shops, and launched... a digital loyalty program using mobile-pocket. Customers can sign up and access offers in the app. 60% of all ASTRO loyalty cards are now digitized in mobile-pocket. 20% of saved loyalty cards were requested through the app, reducing plastic card use. Geotargeting campaigns reached customers at the point of sale.

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Great Clips - Retail - Large

Sparkfly's Offer Management & POS Intelligence Platform helped Great Clips fight coupon fraud and track offer usage. The platform enabled... digital and print coupon redemption at the customer level. Great Clips saw triple-digit ROI on digital campaigns and won a DMA Echo Award. They improved local store marketing with micro-targeted campaigns. Enhanced technologies made check-in and checkout easier and boosted personalized engagement.

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Atmoulis - Retail

Yollty helped Atmoulis, a Greek vape store franchise, move from paper loyalty cards to a digital loyalty program. Atmoulis wanted to... reward loyal customers and needed a simple, mobile-friendly solution for their multi-location business. Yollty's platform made it easy for staff and customers to use, and added features like digital referrals and messaging. Atmoulis uses a points system so customers can earn and redeem rewards, mostly for their own branded products. The business rates Yollty 10 out of 10 and has recommended it to others.

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A leading supplier of vintage wear, accessories, music merchandise, candles, tapestries, tie-dyes, incense, and more - Retail

OptCulture helped a leading supplier of vintage wear and accessories drive 72% of their revenue from an omnichannel loyalty program. The company wanted... to boost sales and customer engagement. OptCulture's solution focused on integrating loyalty across all channels. As a result, the business saw most of its revenue come from the loyalty program. This shows the power of omnichannel loyalty in retail.

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A leading Southeast Asian luxury mall - Retail

Perx Connect+ loyalty engagement platform helped a leading Southeast Asian luxury mall activate 1. 8 million members. The mall used...gamified, personalized campaigns like spin-the-wheel, stamp cards, and geo-fenced rewards. In just 29 days, these targeted campaigns drove $1.4 million in incremental spend and 566+ transactions. The earn-to-burn ratio reached 76%. Segmentation-driven rewards increased visits and redemptions.

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Recent adoption and success with Customer Loyalty Management software in Entertainment

356 Entertainment - Entertainment

356 Entertainment organizes high-profile events in Malta. They needed secure payment processing with competitive rates. Trust Payments provided online payment... solutions, ensuring secure transactions. This led to substantial cost savings for 356 Entertainment, allowing reinvestment and growth.

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Adventure City - Entertainment

iLoyal helped Adventure City, a family theme park in Southern California, boost year-round guest engagement with a tailored email marketing program. The park needed... to stay connected with families, promote events, and send birthday offers. iLoyal delivered targeted event and birthday campaigns, special offers, and seasonal promotions. The solution made it easy to manage sign-ups and keep communication consistent. Adventure City now uses email to drive repeat visits and keep their park top of mind.

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National Gallery of Art Washington - Entertainment - Large

Sirma built ConservationSpace for the National Gallery of Art Washington. Conservation professionals needed a better way to manage and store... records. Sirma developed a hosted and installable software with strong metadata, workflow, and security features. The solution improved team collaboration, digitalized documents, and reduced manual work. Users now track conservation activities and share notes easily.

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Technicolor - Entertainment

Comarch e-Invoicing helped Technicolor automate accounts payable processes. Technicolor needed to handle large volumes of financial documents and improve workflow.... Comarch delivered a SaaS solution with automated data extraction, ERP integration, and flexible workflows. The project unified global AP processes in 10 months. Technicolor saw faster invoice approvals, better process quality, and improved supplier relations.

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The Customer Loyalty Management Blueprint for Better Selection Decisions in Banking

The second largest bank in the USA - Banking - Very Large

Currency Alliance enabled the second largest bank in the USA to let premium credit card members redeem points for luxury rewards and travel. The platform's pay... with points feature drove a 300% increase in loyalty transaction volume. Customers enjoyed more choice and flexibility, boosting card usage and engagement. The bank gained valuable data for better personalization and member profiling. This solution strengthened customer loyalty and increased payment card transaction value.

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Dime Community Bank - Banking

Card Expert from Fiserv helped Dime Community Bank increase revenue and lower debit program costs. The bank wanted to remove... unused cards, boost new card activation, and grow transactions for low-use customers. Dime worked with Fiserv to tailor Card Expert to its needs. They used scheduled office hours and joined the Card Expert Community to find new solutions. The bank saw higher activation rates, more transactions, and better ATM fleet performance.

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Dime Community Bank - Banking

Card Expert from Fiserv helped Dime Community Bank increase revenue and lower debit program costs. The bank wanted to remove... unused cards, boost new card activation, and grow transactions for low-use customers. Dime worked with Fiserv to tailor Card Expert to its needs. They used scheduled office hours and joined the Card Expert Community to find new solutions. The bank saw higher activation rates, more transactions, and better ATM fleet performance.

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ABN AMRO - Banking

TIBCO BPM Enterprise and BusinessWorks helped ABN AMRO modernize its banking operations. The bank wanted to offer a seamless digital... experience and aimed for 90% digital end-to-end processes by 2025. Legacy systems and fragmented processes made this hard. TIBCO's hyperautomation tools enabled cloud migration, process standardization, and automation across teams. ABN AMRO avoided €11.1M in costs and improved efficiency by centralizing automation and reducing manual work.

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The Customer Loyalty Management Blueprint for Better Selection Decisions in Financial Services

Urgo - Financial Services - Medium

Xoxoday Compass helped Urgo, a small business lending fintech, automate sales commission calculations. The platform improved accuracy and speed, leading... to a 68% increase in incentive program adoption. Urgo saw 34% more qualifiers and a 36% rise in incentive payouts. Real-time visibility and gamified sales contests boosted sales rep productivity. The solution reduced administrative overhead and improved pay transparency.

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Telered - Financial Services

Telered, Panama’s national switch, upgraded its legacy infrastructure to SmartVista. This move helps Telered keep up with fast changes in... the payments market. The new system supports growth and better payment processing. SmartVista gives Telered more flexibility and reliability. This upgrade is key for Panama’s financial services sector.

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A leading financial services institution - Financial Services - Very Large

Epsilon Digital helped a leading financial services institution lower their cost per site visit by 51% compared to their benchmark. The company wanted... to attract new customers to their credit card services page. Epsilon used accurate transactional and behavioral data to build high-impact audience segments. Their programmatic media drove effective credit offerings to interested prospects. The result was a 71% lower CPSV than other providers’ average.

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Taxfix - Financial Services

Voucherify helped Taxfix launch a new referral program. Taxfix wanted an API-first referral and discounting solution. They used Voucherify and... Braze to set up a two-sided referral campaign. Referrers got Amazon gift cards and new users got 50% off their first tax return. Taxfix integrated Voucherify in less than two months. They saw a 95% increase in referral sign-ups, an 11% rise in tax submissions, and 90% more referrals than before.

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Customer Loyalty Management in Action in Health Wellness And Fitness

Avant Garde - Health, Wellness And Fitness

Stamp Me helped Avant Garde, a beauty salon in Leicester, launch a digital loyalty card program. The salon wanted to... boost customer retention and engagement. They used features like birthday rewards, double stamp days, and push notifications. Clients collected digital stamps for visits and purchases, unlocking rewards like discounts and free services. The program made it easy for clients to join and stay loyal. Avant Garde saw more repeat visits and stronger customer relationships.

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FSAstore.com - Health, Wellness And Fitness

TrueLoyal helped FSAstore. com boost customer lifetime value by 22%. Website purchases rose by 46%. The FSA Perks rewards program...attracted over 1 million members. Points-based promotions replaced cash discounts. Win-back campaigns and bonus points increased engagement. Data analytics guided campaign planning and improved retention.

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dacadoo - Health, Wellness And Fitness

Open Loyalty helped dacadoo boost user retention 7x in its digital health engagement platform. dacadoo used Open Loyalty's gamification features... like points, tiers, rewards, and event-triggered campaigns. The platform made it easier to create and manage user engagement campaigns. dacadoo saw a 62% increase in monthly active users and 71% engagement from monthly users. The solution helped dacadoo motivate healthy users to use their app more often.

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Customer Loyalty Management in Action in Automotive

Apollo Vredestein - Automotive

360insights provided Apollo Vredestein with a SaaS platform for flexible rebates and cashback. Apollo Vredestein wanted to expand from B2B... to B2C and needed automated promotions. The platform enabled targeted offers, automated operations, and saved time for their teams. As a result, they increased end-user engagement and grew into new buyer markets. The cashback system proved invaluable for project management and customer retention.

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Suprotec - Automotive

MAXMA. com helped Suprotec, an automotive chemicals brand, grow revenue by 30% using personalized loyalty programs. Suprotec used customer data...to send targeted offers and reminders, like oil change discounts at the right time. The loyalty program included segmentation, personalized campaigns, and automated communications. ROI from campaigns reached 200% to 800%. About 10% of customers returned to stores after long breaks, driven by timely messages and offers.

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A leader in the Automotive Industry (client of All Digital Rewards) - Automotive

All Digital Rewards helped an automotive industry leader improve their channel sales incentive program. The client wanted to boost sales... of genuine accessories through their dealer network. ADR redesigned the program using advanced technology and a cloud-based sales claim site. They integrated with the manufacturer's dealer system and used Single Sign On for easy access. The new program led to an 800% increase in sales.

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Driving ROI and results: Understanding the Impact of Customer Loyalty Management in Consumer Goods

Nescafe Dolce Gusto PREMIO (Brazil) - Consumer Goods - Large

Loylogic migrated the Nescafe Dolce Gusto PREMIO rewards program in Brazil to a new platform. The challenge was moving a... large member base and their points to new reward options. Loylogic enabled automatic conversion, making it easy for members to access points and rewards. The launch saw high transaction volume, better redemption choices, and fewer customer queries than usual. Members gave positive feedback on the improved experience.

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Bokksu - Consumer Goods

Bokksu wanted to increase snack box subscriptions and reach new customers. They used Rise.ai's Store Credit Gift Cards with Recharge... integration. This allowed gift card recipients to buy snack products and monthly subscriptions. In two months, they sold over 700 gift cards. 42% of gift card recipients became subscribers, and there was a 38.9% upsell rate.

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Planet Applique - Consumer Goods

S Loyalty helped Planet Applique launch My Planet Rewards to engage their embroidery community. The loyalty program automated points and... rewards, letting the owners focus on new designs and customer service. Customers love earning loyalty points and rely on them for purchases. The program increased order frequency and average spend. Planet Applique stands out in their industry by rewarding loyal customers and offering monthly freebies.

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The Latest Customer Loyalty Management Deployments delivering value in Government Administration

Ville de Lamballe-Armor - Government Administration

Adelya's Loyalty Operator platform helped the Ville de Lamballe-Armor launch a collective loyalty program. The city wanted to boost local... business and keep shoppers from going to big malls or shopping online. The main challenge was getting independent shop owners to join a shared loyalty card system. The solution included a physical loyalty card and different reward levels for each business. The program made it easier for local shops to keep customers and work together. The city saw positive results and stronger local shopping.

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state’s health department - Government Administration

Health eWallet helps the state’s health department manage patient health records with a centralized database and mobile app. Patients get a... unique membership number for easy access to their records. Doctors can quickly retrieve patient information. The government uses the system to track and improve health schemes. Citizens receive notifications about new health benefits. The app supports digital records, doctor appointments, and hospital searches.

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The Customer Loyalty Management Blueprint for Better Selection Decisions in Information Technology And Services

Algo - Information Technology And Services

Einstein 1 Service helped Algo cut service call times by 80%. Algo used the platform to improve customer support. The... solution made service faster and more efficient. This led to big time savings for Algo's team. The case shows how AI can help IT companies serve customers better.

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HubSpot - Information Technology And Services

HubSpot used BHN Rewards to streamline their market research rewards process. They needed a way to efficiently manage and send... digital rewards to customers who participated in their research. By using BHN Rewards, they could organize campaigns into folders and track email deliverability. This made it easy to resend rewards if needed. The platform allowed them to send rewards quickly, usually within 24-36 hours, and maintain a high claim rate. The support from BHN Rewards was responsive and helpful, making the process smooth and efficient.

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Customer Loyalty Management in Action in Hospitality

An independent hotel in Chicago - Hospitality - Medium

Laasie Convert helped an independent 200-room hotel in Chicago boost direct bookings. The hotel struggled with low brand recognition and... relied on OTAs. By using Laasie’s personalized reward marketing on their website and in emails, the hotel saw a 10.45% booking conversion rate for users engaging with incentives—4.8x higher than those who did not. Guests selected rewards 80% of the time, showing strong engagement. Laasie’s solution made direct booking more attractive and improved revenue.

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Baia Beach Club (Mondrian hotels, sbe group) - Hospitality

Peoplevine gave Baia Beach Club a new CRM and membership management platform. The club needed to manage hotel and club... operations and offer a digital platform for members. Peoplevine integrated the hotel PMS and built a booking engine for activities and amenities. Members can now book watersports, cabanas, and spa appointments online. The new system matches the club’s brand and improves the member experience.

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The Customer Loyalty Management Blueprint for Better Selection Decisions in Real Estate

Cushman & Wakefield Spain - Real Estate

Placewise helped Cushman & Wakefield Spain with digital products for retail real estate. The solution aimed to make their business... future-proof. The focus was on innovation for both today and tomorrow. The case highlights the use of advanced digital tools in the real estate sector. No specific results or metrics are mentioned.

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Recent adoption and success with Customer Loyalty Management software in Computer Software

Atlassian - Computer Software

Atlassian chose Stripe to build a single platform for global billing and payments. Atlassian is a leader in team collaboration... and productivity software. Stripe helped Atlassian manage billing and payments worldwide. This made it easier for Atlassian to handle global customers. The solution improved Atlassian's payment operations.

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The Latest Customer Loyalty Management Deployments delivering value in Telecommunications

O2 - Telecommunications - Very Large

O2 used the Horizon platform to boost engagement with its Priority loyalty app. By combining behavioral, location, and demographic data,... O2 sent targeted mobile offers to customers. This approach led to a 261% increase in app check-ins within six months. The solution focused on retaining valuable customers and optimizing campaign effectiveness. O2 leveraged customer data for micro-targeted, relevant offers.

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Recent adoption and success with Customer Loyalty Management software in Human Resources

A major Rewards & Recognition platform - Human Resources - Large

Switchfly helped a major Rewards & Recognition platform boost employee engagement by adding travel rewards. The platform faced low redemption... rates with traditional catalogs. After integrating Switchfly's travel and experience rewards, including AI-powered recommendations and global inventory, employee engagement and reward redemption improved. Employees chose experiences that matched their personal interests, leading to higher satisfaction.

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Driving ROI and results: Understanding the Impact of Customer Loyalty Management in Apparel And Fashion

Coldwater Creek - Apparel & Fashion - Medium

MyColdwater Rewards, powered by ebbo, is a paid loyalty program for Coldwater Creek. Members pay $14.99 monthly and get 10%... cashback, shipping rebates, and access to perks at 1500+ brands. The program helps Coldwater Creek stand out in the apparel market and boosts customer lifetime value. Members spend more and drive steady revenue through subscriptions. The loyalty platform also improves customer service and shopping experience.

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Driving ROI and results: Understanding the Impact of Customer Loyalty Management in Consumer Electronics

Ale & Peppe Phone Shop - Consumer Electronics

Movylo helped Ale & Peppe Phone Shop grow their customer list using pop-ups, Facebook posts, and QR code flyers. The Autopilot feature... sent newsletters, social posts, and app notifications with targeted promotions. They also used 'Reserve with Google' to let customers book anytime. The shop received more positive reviews and increased in-store sales with Movylo's automated marketing tools.

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Driving ROI and results: Understanding the Impact of Customer Loyalty Management in Transportationtruckingrailroad

Lynton Railway - Transportation/trucking/railroad

LoyLap helped Lynton Railway modernize its payment system with reloadable membership cards and QR code accounts. Locals now tap cards... or scan phones for easy access, skipping queues and cash. Preferential pricing encourages advance payments, boosting loyalty and cash flow. Since 2019, 553 user accounts were created and 1,992 fund additions made, with an average load of £31.34. Fund additions rose 155% from Q1 to Q2, showing strong seasonal engagement and improved revenue stability.

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The Customer Loyalty Management Blueprint for Better Selection Decisions in Manufacturing

Valli Paints - Manufacturing - Medium

LoyaltyXpert helped Valli Paints move from manual Excel-based loyalty tracking to a fully automated SaaS loyalty program. The new system... automated coupon code generation, reward allocation, and sales tracking. Valli Paints now manages rewards and marketing digitally, with real-time sales data and QR code inventory tracking. The program improved data accuracy, streamlined channel management, and enabled tailored programs for channel partners and influencers. This automation made the loyalty program easier for users and boosted business efficiency.

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Customer Loyalty Management in Action in Consumer Services

KLS Naturals - Consumer Services

Loystar's WhatsApp loyalty program helped KLS Naturals boost customer loyalty. KLS Naturals used a 7-stamp program where customers earn a... free shampoo and condition service after seven visits. The program works through SMS and WhatsApp, making it easy for customers to join. Loystar's dashboard lets KLS Naturals track redemptions and customer engagement. This simple program increased repeat visits and built stronger customer relationships.

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