Customer Journey and Experience Success Stories: How Companies in 2025 Industries Drive Results

TheyDo helped VEMT shorten its sales cycle by 40%. VEMT used TheyDo's Journeys to show clients how their CX & Loyalty solutions improve customer journeys. This made it easier for clients to see value... fast. VEMT's CEO says the tool is easy to use and helps close deals quicker. The team also saves time during implementation and program management.
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ThinkSurvey helped IIM Sambalpur researchers collect high-quality survey data fast. The survey tool's demographic filters gave clean and relevant responses for academic projects. Researchers finished... studies in 7–10 days. One study got 250+ responses from 53 cities in under 10 days. Another study surveyed over 200 participants on telemedicine adoption. ThinkSurvey made it easy to reach targeted, diverse participants across India.
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Tatvam helped Georgia Aquarium improve guest experience by analyzing visitor feedback from online reviews and social media. The aquarium used Tatvam to identify overcrowding as the main issue affecti...ng satisfaction. They made changes to manage crowds and monitored results with Tatvam. Over nine months, visitor satisfaction scores increased, negative reviews about crowding dropped, attendance rose by 20%, and revenue grew by 15%.
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A large public sector organization had problems with data security and working together. Their Jira and Confluence setups were not the same everywhere. ServiceRocket made things better by making the ...setups the same, changing how users get access, and building helpful dashboards. This made the group work better together and made reports easier. Now, they can make better decisions with the new system.
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UnitedHealthcare wanted to make healthcare onboarding and claims processing easier for their members. They used SundaySky's video platform to create interactive and personalized videos. These videos ...helped members understand their benefits and use digital tools. As a result, UnitedHealthcare saw more members using digital tools, higher satisfaction scores, and fewer care calls. The platform also helped them work faster and organize content easily.
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Ameyo provided a flexible customer service solution for a client who needed customization as their organization grew. The client wanted a system that could adapt to their changing business needs. Ame...yo worked closely with the client to understand their requirements and programmed the call center software accordingly. The solution helped the client manage customer service more efficiently. The case highlights Ameyo's ability to deliver tailored customer service software.
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Pega helped AbbVie automate clinical and R&D workflows. AbbVie needed a more flexible system than their old in-house request management tool. They partnered with Pega and Accenture to build a reusabl...e, flexible request platform. The new solution works across multiple research areas. This lets scientists focus on their mission and improves how experiment requests are managed.
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Indicative helped Dow Jones centralize and analyze behavioral data from many sources. Data analysts used Indicative’s drag-and-drop tools to build dashboards and run deep analyses without coding. The... platform broke down data silos and let teams see the full customer journey. Dow Jones now makes data-driven decisions faster and creates more personalized customer experiences.
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Knowesis used audience segmentation solutions for the retail and telco sectors. The platform offered easy setup, integration, and support. Knowesis received help with platform customization and campa...ign development. The solution aimed to improve customer targeting and campaign impact. No specific results or metrics are mentioned in the content.
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Cyara helped a multinational home improvements brand update its legacy systems. The company used Cyara to test and deploy better customer experience in its voice channels. Cyara enabled weekly regres...sion testing and rapid test deployment. The brand achieved comprehensive quality assurance. This helped them deliver for current customers and reach new ones globally.
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Genesys Cloud CX helped Emirates NBD deliver better customer experiences at scale. The bank used Genesys to connect with customers across channels. The solution improved efficiency in their contact c...enter. Emirates NBD built trust and loyalty with seamless banking support. The platform enabled personalized service for their clients.
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Teradata Unified Data Architecture helped Saudi Telecom Company (STC) transform its customer experience. STC used analytics to segment customers, predict churn, and deliver targeted offers. The compa...ny automated support with bots and launched the "My STC" app. Customer satisfaction rose from 55% to 80% in one year. Digitalization also lowered costs and improved service speed.
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Qmatic Experience Cloud helped Omniva post offices create a seamless omnichannel customer experience. Omniva used the platform to manage customer journeys and improve both customer and employee exper...iences. The solution included features like appointments, mobile ticketing, and resource planning. This made service faster and more efficient at Omniva locations. The new system helped reduce wait times and improved customer satisfaction.
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Sococo helped World Wide Technology move to a virtual office. The company needed to hire more people and work with clients in new ways. Sococo made it easy for teams and clients to meet online from a...nywhere. WWT sped up its recruitment cycle by 12–24 months and hired top talent worldwide. The virtual office improved communication, saved money, and supported different work styles. Teams now connect faster, train clients remotely, and keep projects moving without delays.
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Einstein 1 Service helped Algo cut service call times by 80%. Algo used the platform to improve customer support. The solution made service faster and more efficient. This led to big time savings for... Algo's team. The case shows how AI can help IT companies serve customers better.
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Calabrio ONE helped Twilio achieve a 546% ROI after switching to the platform. Twilio Flex and Calabrio ONE work together to give full flexibility and deep customer experience analytics. The solution... lets Twilio use customer interaction data to make better business decisions. Managers can engage employees and improve customer service with workforce optimization tools. The platform supports personalized customer interactions and strong brand protection.
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Medallia helped 3M improve their B2B distribution website. 3M used Medallia to collect feedback from distributors. They made changes to their global platform based on this feedback. In the first year..., page load times dropped by 60%. Customer satisfaction scores rose by about 3 points. 3M transformed key workflows using Medallia insights.
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UpMail helped Alliance Pornic Hotel improve email communications and branding. The hotel used UpMail’s email plugin with custom templates and content recommendations. The platform saved time and made... follow-ups easier with reminders. UpMail integrated with Outlook, so staff needed no extra training. Reporting tools showed what worked best. Alliance Pornic saw a 13% increase in revenue from direct customers in just 2 months.
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Sitefinity helped Mater Private Network build a scalable, mobile-first website for 12 locations. The new platform made content updates easy for a small marketing team. Security and compliance improve...d. The site now has over 1,000 pages and supports 550,000 unique visitors and 2 million page views each year. Referrals through the website increased by 24% in one year.
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