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Compare Genesys Cloud vs Retently

Failure Risk Guidance Security Report ?

Failure Risk for Genesys Cloud low Failure Risk for Retently low
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Comparison Summary

For Genesys Cloud vs Retently comparison, Our AI algorithm looked at 2048 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Genesys Cloud and Retently to solve their respective business needs.

Pros and cons of Genesys Cloud and Retently

Genesys Cloud is more suited to businesses that require Engagement Management and Customer Feedback Management with Promotions where as Retently is focused towards Customer Feedback Management with Promotions and Social Media Management .

Both Genesys Cloud and Retently are Customer Experience Management software, peers recommend Genesys Cloud for sales call management where as Retently is more known for measuring net promoter score and social media analytics .

logo Genesys Cloud

Focus area

Genesys Cloud is better than Retently for

Software Failure Risk

  • low

logo Retently

Focus area

Retently is better than Genesys Cloud for

Software Failure Risk

  • low

About

Genesys Cloud | Genesys

Platform to Improve Customer Satisfaction with Net Promoter Score

Age

1990

Financials

PRIVATE

PRIVATE

Business Need

Total Processes
(we found evidences for)

70

30

Total Goals
(we found evidences for)

13

6

Top Processes

Evidences indicate better relative satisfaction

engagement management

Read Reviews (71)

Read Reviews (28)

engaging and following up

Read Reviews (42)

Read Reviews (23)

customer feedback management

Read Reviews (31)

Read Reviews (285)

measuring customer satisfaction

Read Reviews (21)

Read Reviews (71)

measuring net promoter score

Read Reviews (0)

Read Reviews (91)

contact list management

Read Reviews (27)

Read Reviews (5)

contacts history

Read Reviews (2)

Read Reviews (0)

sales call management

Read Reviews (25)

Read Reviews (0)

call recording

Read Reviews (13)

Read Reviews (0)

call transcription

Read Reviews (10)

Read Reviews (0)

collaboration

Read Reviews (13)

Read Reviews (0)

helpdesk management

Read Reviews (13)

Read Reviews (1)

communication management

Read Reviews (11)

Read Reviews (18)

sending & publishing communications

Read Reviews (4)

Read Reviews (16)

tracking & monitoring communications

Read Reviews (3)

Read Reviews (0)

loyalty management

Read Reviews (8)

Read Reviews (3)

customise loyalty program

Read Reviews (4)

Read Reviews (2)

campaign management

Read Reviews (8)

Read Reviews (3)

competitive intelligence

Read Reviews (7)

Read Reviews (1)

lifetime value management

Read Reviews (6)

Read Reviews (1)

sales document management

Read Reviews (5)

Read Reviews (0)

contract management

Read Reviews (4)

Read Reviews (0)

generation of new leads

Read Reviews (3)

Read Reviews (1)

workflow management

Read Reviews (2)

Read Reviews (13)

relationship management

Read Reviews (2)

Read Reviews (0)

products & pricelist management

Read Reviews (2)

Read Reviews (1)

training & onboarding

Read Reviews (2)

Read Reviews (0)

social media management

Read Reviews (1)

Read Reviews (34)

social media analytics

Read Reviews (1)

Read Reviews (34)

referral management

Read Reviews (0)

Read Reviews (7)

SeealllessActivities

Top Goals

Goals Achieved

  • Acquire customers

  • Enhance customer relationships

  • Increase sales & revenue

  • Enter new markets internationally or locally

  • Scale best practices

  • Improve ROI

  • Improve efficiency

  • Improve stakeholder relations

  • Grow market share

  • Improve internal communications

  • Build brand awareness

  • Manage risk

  • Launch new products

  • See 10 more

  • Enhance customer relationships

  • Acquire customers

  • Improve internal communications

  • Increase sales & revenue

  • Enter new markets internationally or locally

  • Build brand awareness

  • See 3 more

Top Channels

Channels Used

  • promotions

  • e-mail

  • chat

  • Slack

  • support groups

  • offline

  • See 3 more

  • promotions

  • e-mail

  • chat

  • Slack

  • support groups

  • offline

  • See 3 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

low

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No Data

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Integration Risk

low

{{{rsh_C_1}}}

low

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Migration Risk

low

{{{rsh_C_1}}}

medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting