Khoros Platform Overview
This is a summary of the comprehensive capabilities and benefits of Khoros Platform based on over 190 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Khoros Platform, belong to a category of solutions that help Customer Experience Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Khoros Platform is right for your needs? Our Cuspera AI engine can evaluate how Khoros Platform fits your specific business needs, industry, and context. Get your personalized assessment report today.
Khoros Platform supports business activities such as:
- Engagement Management
- Community Building
- Training & Onboarding
- Customer Feedback Management
- Social Media Marketing
Khoros Platform can help you with many business goals, such as Enhance Customer Relationships, Increase Sales & Revenue, Acquire Customers, Scale Best Practices, and Enter New Markets Internationally Or Locally. It can help manage these activities if you use Website User Generated Content and Blogs for these needs.
Khoros Platform Information Technology and Services Vertical is its biggest customer base.
Reviews
"Our Khoros-powered strategy for success involves listening on social channels, making peer-to-peer support and dedicated care agents available to our customers, and feeding what we learn back into product development and our customer care strategy. " - Kriti Kapoor
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Khoros Platform solved their Customer Experience Management needs. Cuspera uses 190 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Experience Management needs.
Business Priorities
Enhance Customer Relationships and Increase Sales & Revenue are the most popular business priorities peers achieved using Khoros Platform.
Use Cases
Peers recommend Engagement Management , Community Building , Training & Onboarding , as the business use cases that they have been most satisfied while using Khoros Platform.
Read Peer Reviews and Expert Experience for Business Use Cases
BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
---|---|---|
Engagement Management |
4.79/5 ★ |
"...We ve built an AI-powered digital engagement platform you can trust under your biggest success or worst crisis...." Digital Customer Engagement Platform for Enterprise I Khoros |
engaging and following up |
4.77/5 ★ |
"...Agents spent valuable time on unnecessary logistics rather than spending that same time deepening customer engagement...." Case Study HP |
Community Building with Website |
4.37/5 ★ |
"...Developing an HP community with the Khoros solution organized, documented, and enriched HP s customer support knowledge base while giving all of their customers a place to quickly find answers to their questions at any time in multiple languages...." Case Study HP |
Training & Onboarding with User Generated Content, Blogs and Website |
3.90/5 ★ |
"...Before onboarding Khoros Community, the first version of Visa s online community page was too blog-heavy and not easy to navigate to the developer forum...." Case Study Visa |
PEER EXPERIENCES | |
---|---|
Engagement Management |
4.79/5 ★ |
"...We ve built an AI-powered digital engagement platform you can trust under your biggest success or worst crisis...." Digital Customer Engagement Platform for Enterprise I Khoros |
|
engaging and following up |
4.79/5 ★ |
Community Building with Website |
4.37/5 ★ |
"...Developing an HP community with the Khoros solution organized, documented, and enriched HP s customer support knowledge base while giving all of their customers a place to quickly find answers to their questions at any time in multiple languages...." Case Study HP |
|
Training & Onboarding with User Generated Content, Blogs and Website |
3.90/5 ★ |
"...Before onboarding Khoros Community, the first version of Visa s online community page was too blog-heavy and not easy to navigate to the developer forum...." Case Study Visa |
14+ more Business Use Cases
Our AI advisor, Wyz, harnessed 190 insights from peers and experts to help you assess how these Khoros Platform use cases fit your Customer Experience Management needs.
Customer Testimonials
CUSTOMERS | TESTIMONIALS |
---|---|
Our Khoros-powered strategy for success involves listening on social channels, making peer-to-peer support and dedicated care agents available to our customers, and feeding what we learn back into product development and our customer care strategy. Testimonial By Kriti Kapoor |
|
We’re really proud of the success of this campaign: we saw more than 40% growth in reach and more than 100% growth in engagement year-over-year. Testimonial By Mary Devine |
|
Our community built on the Khoros platform allows the engineering team to push recent feature updates without waiting for the monthly product release cycle. This allows the engineering team to experiment more and provide a better experience to the developers and users. Testimonial By Ved Prakash Agarwal |
CUSTOMERS | TESTIMONIALS |
---|---|
Kriti Kapoor Global Director of Social Customer Care HP |
Our Khoros-powered strategy for success involves listening on social channels, making peer-to-peer support and dedicated care agents available to our customers, and feeding what we learn back into product development and our customer care strategy. Testimonial By Kriti Kapoor |
Mary Devine Director of Brand Services AAA |
We’re really proud of the success of this campaign: we saw more than 40% growth in reach and more than 100% growth in engagement year-over-year. Testimonial By Mary Devine |
Ved Prakash Agarwal Engineer Manager Visa |
Our community built on the Khoros platform allows the engineering team to push recent feature updates without waiting for the monthly product release cycle. This allows the engineering team to experiment more and provide a better experience to the developers and users. Testimonial By Ved Prakash Agarwal |
Case Studies
COMPANY | CASE STUDIES |
---|---|
Case Study AAARead More |
|
Case Study HPRead More |
|
Case Study VisaRead More |
Popular Business Setting
for Khoros Platform
Top Industries
- Information Technology and Services
- Consumer Services
Popular in
- Enterprise
IT and Other Capabilities
for Khoros Platform
- Low
- Medium
- High
CAPABILITIES (DATA) | RATINGS AND REVIEWS |
---|---|
Data Import | Read Reviews (2) |
Data Export | Read Reviews (1) |
CAPABILITIES (DATA) | RATINGS AND REVIEWS |
---|---|
Data Import | Read Reviews (2) |
Data Export | Read Reviews (1) |
CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
---|---|
24/7 Support | Read Reviews (31) |
Email Support | Read Reviews (1) |
Chat Support | Read Reviews (1) |
Phone Support | Read Reviews (1) |
CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
---|---|
24/7 Support | Read Reviews (31) |
Email Support | Read Reviews (1) |
Chat Support | Read Reviews (1) |
Phone Support | Read Reviews (1) |
CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
---|---|
AI Powered | Read Reviews (3) |
Custom Reports | Read Reviews (14) |
Analytics | Read Reviews (7) |
CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
---|---|
AI Powered | Read Reviews (3) |
Custom Reports | Read Reviews (14) |
Analytics | Read Reviews (7) |
Software Failure Risk Guidance
?for Khoros Platform
Top Failure Risks for Khoros Platform
Vendor Profile Details
Company Name
khoros
Company Website
https://khoros.com/HQ Location
7300 Ranch Road 2222 Building 1 Austin, TX 78730-3204
Employees
11-50
Social
Financials
PRIVATE