Khoros Platform Overview

Khoros-platform offers a digital customer engagement solution for enterprises to connect with customers seamlessly. A demo can be requested to experience its features across important channels.

Use Cases

Customers recommend Engagement Management, Community Building, Onboarding, as the business use cases that they have been most satisfied with while using Khoros Platform.

Other use cases:

  • Customer Feedback Management
  • Social Media Marketing
  • Social Media Management
  • Campaign Management
  • Coaching
  • Public Relations
  • Content Curation
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Khoros Platform.

Other priorities:

  • Acquire Customers
  • Scale Best Practices
  • Enter New Markets Internationally Or Locally
See all business priorities See less business priorities

Khoros Platform Use-Cases and Business Priorities: Customer Satisfaction Data

Khoros Platform works with different mediums / channels such as Website. User Generated Content. and Blogs.

Reviews

"Our community built on the Khoros platform allows the engineering team to push recent feature updates without waiting for the monthly product release cycle. This allows the engineering team to experiment more and provide a better experience to the d...evelopers and users." - Ved Prakash Agarwal

Khoros Platform, Retently, Genesys Cloud, Oracle Advertising and Customer Experience (CX), Tenfold, etc., all belong to a category of solutions that help Customer Experience Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Khoros Platform

Top Industries

  • Information Technology and Services
  • Consumer Services

Popular in

  • Enterprise

Khoros Platform is popular in Information Technology And Services, and Consumer Services, and is widely used by Enterprise,

Khoros Platform Customer wins, Customer success stories, Case studies

Why is Khoros Platform the best choice for Engagement Management?

How efficiently Does Khoros Platform manage your Community Building?

What solutions does Khoros Platform provide for Onboarding?

What Are the key features of Khoros Platform for Customer Feedback Management?

What Are the key features of Khoros Platform for Social Media Marketing?

11 buyers and buying teams have used Cuspera to assess how well Khoros Platform solved their Customer Experience Management needs. Cuspera uses 190 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Experience Management needs.

CUSTOMERS TESTIMONIALS
Khoros Platform testimonial

Ved Prakash Agarwal

Engineer Manager

Visa
Our community built on the Khoros platform allows the engineering team to push recent feature updates without waiting for the monthly product release cycle. This allows the engineering team to experiment more and provide a better experience to the developers and users. Testimonial By Ved Prakash Agarwal
Khoros Platform testimonial

Kriti Kapoor

Global Director of Social Customer Care

HP
Our Khoros-powered strategy for success involves listening on social channels, making peer-to-peer support and dedicated care agents available to our customers, and feeding what we learn back into product development and our customer care strategy. Testimonial By Kriti Kapoor
Khoros Platform testimonial

Mary Devine

Director of Brand Services

AAA
We’re really proud of the success of this campaign: we saw more than 40% growth in reach and more than 100% growth in engagement year-over-year. Testimonial By Mary Devine
CUSTOMERS TESTIMONIALS
Khoros Platform testimonial

Ved Prakash Agarwal

Engineer Manager

Visa
Our community built on the Khoros platform allows the engineering team to push recent feature updates without waiting for the monthly product release cycle. This allows the engineering team to experiment more and provide a better experience to the developers and users. Testimonial By Ved Prakash Agarwal
Khoros Platform testimonial

Kriti Kapoor

Global Director of Social Customer Care

HP
Our Khoros-powered strategy for success involves listening on social channels, making peer-to-peer support and dedicated care agents available to our customers, and feeding what we learn back into product development and our customer care strategy. Testimonial By Kriti Kapoor
Khoros Platform testimonial

Mary Devine

Director of Brand Services

AAA
We’re really proud of the success of this campaign: we saw more than 40% growth in reach and more than 100% growth in engagement year-over-year. Testimonial By Mary Devine

Schneider Electric - Energy - energy

Khoros Community helped Schneider Electric improve customer support and engagement. Schneider Electric used Khoros to build a digital platform for collaboration and self-service. Their community saw ...20,000 unique visitors each month. Experts solved up to 90% of problems posted in top forums. Response times stayed under 24 hours. Customers and partners saved time and engaged more with the brand.

Read on →

Microsoft - Information Technology And Services - information technology and services

Microsoft used Khoros Communities to build online communities for Power BI, Power Apps, and Microsoft Flow. Their Power BI Community grew by 600% while support headcount stayed flat. The community he...lped save millions of dollars in support costs and improved customer satisfaction. Now, 75% of content comes from members, making the community self-sustaining. Microsoft achieved a 90% response rate in 48 hours and a 65% solution rate. They save over $1 million in support costs each month.

Read on →

Hughesnet - Telecommunications - telecommunications

Hughesnet upgraded to Next Generation Khoros Communities to improve customer support and save costs. The new platform lets the team make changes quickly without coding or a developer. This saves time... and money for Hughesnet. The team can now send alerts to customers during outages and manage the community more easily. Early results include faster updates, cost savings, and better support for customers.

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Microsoft - Computer Software - computer software

Khoros Communities helped Microsoft shift from basic support to real customer engagement. The Microsoft Power BI Community grew by 600% after launch, but support headcount stayed the same. Peer-to-pe...er support in the community saved Microsoft millions of dollars in support costs. 75% of community content now comes from members, making it self-sustaining. Microsoft saw faster response times, higher solution rates, and happier customers. The success led to similar communities for Power Apps and Microsoft Flow, all powered by Khoros.

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Qlik - Computer Software - computer software

Khoros Community helped Qlik rebuild and relaunch their online community. Qlik moved from Jive to Khoros to support over 100,000 members. Employee participation and a new moderation framework increas...ed engagement. Qlik Community grew from 58,000 to 85,000 members in one year, surpassing their 20% growth goal. The platform improved collaboration and customer support across Qlik.

Read on →

Schneider Electric - Energy - energy

Khoros Community helped Schneider Electric connect customers, partners, and experts in the energy industry. They built a digital platform to boost engagement and support. The community saw 20,000 uni...que visitors each month. Experts solved up to 90% of problems posted in top forums. Response times stayed under 24 hours. Customers saved time and engagement increased after moving support to chat and forums.

Read on →

Khoros Communities—Delivering the next generation of online communities

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Peers used Khoros Platform for engagement management and community building

Khoros Platform Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.72/5 ★

Read Reviews (3)
Custom Reports

3.81/5 ★

Read Reviews (14)
Analytics

3.61/5 ★

Read Reviews (7)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.72/5 ★

Read Reviews (3)
Custom Reports

3.81/5 ★

Read Reviews (14)
Analytics

3.61/5 ★

Read Reviews (7)

Software Failure Risk Guidance

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for Khoros Platform

Top Failure Risks for Khoros Platform

Khoros, LLC News

Product

After Its IgniteTech Acquisition, Khoros Unveils Aurora AI and Iris AI

Khoros, following its acquisition by IgniteTech, has launched two AI-native platforms: Aurora AI and Iris AI. Aurora AI is a community platform that transforms customer interactions into valuable data, enhancing moderation and lifecycle management. Iris AI is a social media management engine offering real-time analytics and engagement routing in 187 languages. These platforms signify a strategic shift towards AI-driven community and social intelligence.

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Product

Khoros: Unified Messaging Across All Brand Channels

Khoros has launched Iris AI, an AI-native platform to unify social media management and brand care, aiming to replace fragmented tools with a single intelligent system. This launch follows Khoros' acquisition by IgniteTech and reflects a strategic shift towards AI-driven solutions. Iris AI integrates social listening, publishing, engagement, and analytics to maintain context across customer interactions, enhancing resolution speed and accountability.

Read more →
Product

Khoros Launches Aurora AI: A New Dawn for Enterprise Community

Khoros has introduced Aurora AI, a new solution aimed at enhancing enterprise community engagement. This launch signifies a strategic move to leverage artificial intelligence in improving user interaction and community management for businesses.

Read more →
Product

Khoros Launches Iris AI: Your Messenger Across Every Brand Channel

Khoros has launched Iris AI, an AI-native platform that integrates social listening, publishing, engagement, and analytics into a single system. This platform aims to streamline brand care by eliminating fragmented tools and enhancing customer interaction management. Iris AI supports real-time monitoring across multiple social channels and offers AI-driven content creation and intelligent engagement routing. It is part of Khoros' AI-native customer engagement suite, alongside Aurora AI.

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Khoros, LLC Profile

Company Name

Khoros, LLC

Company Website

https://khoros.com/

HQ Location

7300 Ranch Road 2222 Building 1 Austin, TX 78730-3204

Employees

11-50

Social

Facebook Linkedin Twitter

Financials

PRIVATE