Khoros Platform Overview

Khoros Platform is a digital-first customer engagement platform for transformative CX. It revolutionizes CX with software and services for digital care, messaging, chat, social marketing, and online communities to stay always connected. It helps to scale best practices and improve digital and social presence.

Khoros connects with the customers and prospects, wherever, whenever, and however, they want, and captures those conversations for insights. It provides enterprise workflows to handle deployment complexity, high volume usage, brand protection and security needs of the leading brands to drive towards long-term success.

Some of its features include deflect calls and support costs, social media governance and approvals, in-app messaging, integration into data and business systems tech, and more.

Cuspera Reviews

11 buyers and buying teams have used Cuspera to assess how well Khoros Platform solved their Customer Experience Management needs. Cuspera uses 190 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Experience Management needs.

Business Priorities

Enhance Customer Relationships and Increase Sales & Revenue are the most popular business priorities peers achieved using Khoros Platform.

Other priorities:

  • Acquire Customers
  • Scale Best Practices
  • Enter New Markets Internationally Or Locally
See all business priorities See less business priorities

Use Cases

Peers recommend Engagement Management , Community Building , Training & Onboarding , as the business use cases that they have been most satisfied while using Khoros Platform.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Engagement Management

4.79/5

Read Reviews (48)

"...Year-over-year, AAA saw double-digit growth in reach and triple-digit growth in engagement with Diamond Program related content in their social channels...." Case Study AAA
engaging and following up

4.77/5

Read Reviews (35)

"...This growth has allowed them to staff up with more team members to help manage the customer engagement...."
Community Building with Website

4.37/5

Read Reviews (10)

"...The Visa Developer community page is the most visited page on the Visa Developer Center...." Digital Customer Engagement Platform for Enterprise I Khoros
Training & Onboarding with User Generated Content, Blogs and Website

3.90/5

Read Reviews (4)

"...Before onboarding Khoros Community, the first version of Visa s online community page was too blog-heavy and not easy to navigate to the developer forum...." Case Study Visa
PEER EXPERIENCES
Engagement Management

4.79/5

Read Reviews (48)

"...Year-over-year, AAA saw double-digit growth in reach and triple-digit growth in engagement with Diamond Program related content in their social channels...." Case Study AAA
engaging and following up

4.79/5

Read Reviews (35)

Community Building with Website

4.37/5

Read Reviews (10)

"...The Visa Developer community page is the most visited page on the Visa Developer Center...." Digital Customer Engagement Platform for Enterprise I Khoros
Training & Onboarding with User Generated Content, Blogs and Website

3.90/5

Read Reviews (4)

"...Before onboarding Khoros Community, the first version of Visa s online community page was too blog-heavy and not easy to navigate to the developer forum...." Case Study Visa

14+ more Business Use Cases

Our AI advisor, Wyz, harnessed 190 insights from peers and experts to help you assess how these Khoros Platform use cases fit your Customer Experience Management needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Mary Devine

Director of Brand Services

AAA

We’re really proud of the success of this campaign: we saw more than 40% growth in reach and more than 100% growth in engagement year-over-year. Testimonial By Mary Devine

Kriti Kapoor

Global Director of Social Customer Care

HP

Our Khoros-powered strategy for success involves listening on social channels, making peer-to-peer support and dedicated care agents available to our customers, and feeding what we learn back into product development and our customer care strategy. Testimonial By Kriti Kapoor

Ved Prakash Agarwal

Engineer Manager

Visa

Our community built on the Khoros platform allows the engineering team to push recent feature updates without waiting for the monthly product release cycle. This allows the engineering team to experiment more and provide a better experience to the developers and users. Testimonial By Ved Prakash Agarwal
CUSTOMERS TESTIMONIALS

Mary Devine

Director of Brand Services

AAA

We’re really proud of the success of this campaign: we saw more than 40% growth in reach and more than 100% growth in engagement year-over-year. Testimonial By Mary Devine

Kriti Kapoor

Global Director of Social Customer Care

HP

Our Khoros-powered strategy for success involves listening on social channels, making peer-to-peer support and dedicated care agents available to our customers, and feeding what we learn back into product development and our customer care strategy. Testimonial By Kriti Kapoor

Ved Prakash Agarwal

Engineer Manager

Visa

Our community built on the Khoros platform allows the engineering team to push recent feature updates without waiting for the monthly product release cycle. This allows the engineering team to experiment more and provide a better experience to the developers and users. Testimonial By Ved Prakash Agarwal

Case Studies

COMPANY CASE STUDIES
Case Study HP

HP Provides Winning Customer Care with Khoros

Read More
Case Study AAA

How AAA National boosted engagement and awareness with Khoros

Read More
Case Study Visa

How Visa Customized Their Community with Khoros to Boost Engagement

Read More

Popular Business Setting

for Khoros Platform

Top Industries

  • Information Technology and Services
  • Consumer Services

Popular in

  • Enterprise

Peers used Khoros Platform to Enhance customer relationships and Increase sales & revenue

IT and Other Capabilities

for Khoros Platform

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

3.17/5

Read Reviews (2)
Data Export

2.94/5

Read Reviews (1)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

3.17/5

Read Reviews (2)
Data Export

2.94/5

Read Reviews (1)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.45/5

Read Reviews (31)
Email Support

2.94/5

Read Reviews (1)
Chat Support

2.94/5

Read Reviews (1)
Phone Support

2.94/5

Read Reviews (1)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.45/5

Read Reviews (31)
Email Support

2.94/5

Read Reviews (1)
Chat Support

2.94/5

Read Reviews (1)
Phone Support

2.94/5

Read Reviews (1)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.72/5

Read Reviews (3)
Custom Reports

3.81/5

Read Reviews (14)
Analytics

3.61/5

Read Reviews (7)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.72/5

Read Reviews (3)
Custom Reports

3.81/5

Read Reviews (14)
Analytics

3.61/5

Read Reviews (7)

Software Failure Risk Guidance

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for Khoros Platform

Top Failure Risks for Khoros Platform

Vendor Profile Details

Company Name

khoros

Company Website

https://khoros.com/

HQ Location

7300 Ranch Road 2222 Building 1 Austin, TX 78730-3204

Employees

11-50

Social

Financials

Series B