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Khoros Platform

4.0 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆
(69 Reviews, Testimonials & Expert Opinions)
(69 Reviews, Testimonials & Expert Opinions)

AI-powered platform for digital customer engagement

About Khoros Platform

Khoros Platform is a digital-first customer engagement platform for transformative CX. It revolutionizes CX with software and services for digital care, messaging, chat, social marketing, and online communities to stay always connected. It helps to scale best practices and improve digital and social presence.

Khoros connects with the customers and prospects, wherever, whenever, and however, they want, and captures those conversations for insights. It provides enterprise workflows to handle deployment complexity, high volume usage, brand protection and security needs of the leading brands to drive towards long-term success.

Some of its features include deflect calls and support costs, social media governance and approvals, in-app messaging, integration into data and business systems tech, and more.

Reviews

Cuspera curates public sources on the Interest such as peer reviews, customer case studies and testimonials and expert blogs along with software vendor provided installation data to help you assess how well Khoros Platform solves your Customer Experience Management needs.

Peer and Expert Opinions
for Khoros Platform

Goals

Scale best practices and Improve digital and social presence are the most popular goals peers achieved using Khoros Platform .

Channels

It is the best suited for social media, offline, mobile, channels.

Other channels:

  • mobile app
  • events
  • trade shows
See all channels See less channels

Processes

Peers recommend engagement management, collaboration, social media marketing, as the business processes that they have been most satisfied while using Khoros Platform .

Read Peer and Expert Experience for Business Use Cases

BUSINESS USE CASE

SATISFACTION

PEER EXPERIENCES

Engagement management With Offline and Mobile and Mobile app

"...We ve built a digital engagement platform you can trust under your biggest success or worst crisis...."
Social Media Management Platform for Enterprises

engaging and following up

Collaboration

"...Self-service support, education, and collaboration. ..."
Social Media Management Platform for Enterprises

Social media marketing With Social media

"...With solutions for social marketing, digital care, and branded communities, our all-in-one customer engagement software brings the power of human connection into each interaction...."
Social Media Management Platform for Enterprises

IT and Other Capabilities
for Khoros Platform

  • Low
  • Medium
  • High

data

Data Import

Data Export

Support

24/7 Support

Chat Support

Email Support

Phone Support

Other

AI Powered

Custom Reports

Analytics

Failure Risk Guidance Security Report ?

Overall Risk Meter

Low Medium High

Top Failure Risks for Khoros Platform

Vendor Profile Details

Company Name khoros
Company Website https://khoros.com/
HQ Location 200 W Cesar Chavez St, Suite 600, Austin, Texas 78701, US
Employees 11-50
Social
Financials Series B