Keatext Overview
Keatext addresses the challenge of fragmented customer feedback by consolidating reviews, surveys, and support tickets into a single platform. This AI-driven text analytics tool provides actionable insights, enabling businesses to enhance customer satisfaction. By unifying data from multiple feedback channels, Keatext allows marketing, customer experience, and HR teams to gain a comprehensive understanding of customer sentiments at every stage of their journey. A notable example is Intelcom, which utilized Keatext for its digital transformation, highlighting the platform's capability to drive impactful changes. This solution is tailored for businesses aiming to improve customer interactions through informed, data-backed decisions.
Use Cases
Customers recommend Rating And Review Management, Helpdesk Management, Engaging On Social Media, as the business use cases that they have been most satisfied with while using Keatext.
Business Priorities
Improve Digital And Social Presence and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Keatext.
Keatext Use-Cases and Business Priorities: Customer Satisfaction Data
Keatext works with different mediums / channels such as Social Media. Chat. Phone Calls etc.
Keatext's features include Feedback Surveys, Dashboard, and Voice Transcription. and Keatext support capabilities include Chat Support, Email Support, AI Powered, etc. also Keatext analytics capabilities include Custom Reports, and Analytics.
Reviews
"...- Keatext synthesizes in seconds large volumes of unstructured feedback data from multiple channels (such as open-survey questions, online reviews, chat logs and social media posts) to produce actionable insights delivered on one comprehensive custom dashboard...." Peer review
Peer review evidence (same sources as the product rating summary)
"...Keatext collects and synthesizes in seconds large volumes of unstructured feedback from multiple channels including online reviews, surveys, chat logs and social media posts to produce actionable insights delivered on one comprehensive custom dashboard...." AI-powered text analytics platform for feedback interpretation
"...Users can compare and contrast results across channels, from their website, call centers, stores, mobile app, social media or online review sites...." Peer review
"...- Keatext synthesizes in seconds large volumes of unstructured feedback data from multiple channels (such as open-survey questions, online reviews, chat logs and social media posts) to produce actionable insights delivered on one comprehensive custom dashboard...." Peer review
Keatext, Xola, Retently, Genesys Cloud EX, Oracle Advertising and Customer Experience (CX), etc., all belong to a category of solutions that help Customer Experience Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Keatext offers strong dashboard customization and AI-based recommendations. Customer feedback is easily understood and actionable.
Popular Business Setting
for Keatext
Top Industries
- Management Consulting
- Research
- Retail
Popular in
- Enterprise
- Large Enterprise
- Mid Market
Keatext is popular in Management Consulting, Research, and Retail and is widely used by Enterprise, Large Enterprise, and Mid Market.
Keatext Customer wins, Customer success stories, Case studies
How can Keatext enhance your Rating And Review Management process?
What solutions does Keatext provide for Helpdesk Management?
What Are the key features of Keatext for Sending & Publishing Communications?
11 buyers and buying teams have used Cuspera to assess how well Keatext solved their Customer Experience Management needs. Cuspera uses 479 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Experience Management needs.
Sampler - Marketing And Advertising - Medium
Undisclosed logistics company - Transportation/Trucking/Railroad
COOLA - Consumer Goods - Medium
Introducing Keatext
Peers used Keatext for rating and review management and helpdesk management
Keatext Competitors
Keatext Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (35) |
| Custom Reports | Read Reviews (71) |
| Analytics | Read Reviews (106) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (35) |
| Custom Reports | Read Reviews (71) |
| Analytics | Read Reviews (106) |
Software Failure Risk Guidance
?for Keatext
Overall Risk Meter
Top Failure Risks for Keatext
Keatext Inc. News
Keatext and QuestionPro Partner to Expand Conversational Analytics and Unify Insights - The Manila Times
Keatext and QuestionPro have partnered to enhance conversational analytics and unify insights.
Keatext and QuestionPro Partner to Expand Conversational Analytics and Unify Insights - Financial Post
Keatext partners with QuestionPro to enhance conversational analytics and integrate insights.
Keatext Inc. Profile
Company Name
Keatext Inc.
Company Website
https://www.keatext.ai/en/HQ Location
5605, avenue de Gaspe, suite 108 Montreal (Quebec) H2T 2A4
Employees
11-50
Social
Financials
PRIVATE
