Keatext: Product updates, Customer stories, and Insights | 2026 Cuspera

Keatext helps Sampler cut review analysis time by 98%. Sampler struggled to find trends in thousands of consumer reviews. With Keatext's AI sentiment analysis, account managers now get insights in 10... minutes instead of 8 hours. The platform highlights top topics and customer sentiment, making reports clearer for clients. Custom dashboards and topic grouping features add value for Sampler's marketing campaigns.
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Keatext helped a logistics company improve customer insights by integrating with Alchemer. The company sent thousands of surveys each quarter but struggled to build dashboards and visualize data in A...lchemer. Keatext provided flexible dashboarding and automated data ingestion, saving time and effort. The team could now easily create multiple dashboards and analyze both structured and unstructured survey data. Dedicated support from Keatext made the transition smooth and impactful.
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Keatext helped a global spacecraft manufacturer analyze employee feedback from 18,000 staff. The company needed to understand safety culture through large-scale surveys. Keatext's text analytics plat...form quickly processed open-ended responses, saving months of manual work. Insights were delivered in just 20 minutes instead of weeks. The HR team now uses Keatext to spot trends and improve employee safety across departments.
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Keatext helped a large manufacturing company manage a product recall that affected 15,000 customers. The company used Keatext's text analytics to quickly analyze customer feedback from surveys, socia...l media, and support channels. The Customer Sentiment Score dropped 68% after the recall, showing clear customer dissatisfaction. After targeted communications, the score improved by 29%. Keatext enabled the company to respond faster, align internal teams, and improve customer care during the crisis.
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Keatext helped Bombardier Recreational Products (BRP) turn 10 years of unstructured survey and contact center data into actionable insights. BRP needed a way to quickly analyze multilingual feedback ...from many channels. Keatext's text analytics platform provided fast, easy sentiment analysis and categorized feedback into problems, praises, questions, and suggestions. The solution was easy to implement and required no IT support. BRP gained agility and made customer feedback central to daily operations.
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Keatext text analytics helped Breckenridge Grand Vacations improve customer experience. The team used Keatext to analyze feedback from multiple channels. They found and fixed small issues in cancella...tion policies. This led to higher customer satisfaction. Keatext also helped them track trends and share insights quickly across teams.
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