Keatext Overview

Keatext addresses the challenge of fragmented customer feedback by consolidating reviews, surveys, and support tickets into a single platform. This AI-driven text analytics tool provides actionable insights, enabling businesses to enhance customer satisfaction. By unifying data from multiple feedback channels, Keatext allows marketing, customer experience, and HR teams to gain a comprehensive understanding of customer sentiments at every stage of their journey. A notable example is Intelcom, which utilized Keatext for its digital transformation, highlighting the platform's capability to drive impactful changes. This solution is tailored for businesses aiming to improve customer interactions through informed, data-backed decisions.

Use Cases

Customers recommend Rating And Review Management, Helpdesk Management, Engaging On Social Media, as the business use cases that they have been most satisfied with while using Keatext.

Other use cases:

  • Scheduling Post To Social Media
  • Sending & Publishing Communications
  • Customer Feedback Management
  • Engaging And Following Up
  • Market Research
  • Call Transcription
  • Knowledge Management
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Business Priorities

Improve Digital And Social Presence and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Keatext.

Other priorities:

  • Improve Brand Engagement
  • Increase Sales & Revenue
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Keatext Use-Cases and Business Priorities: Customer Satisfaction Data

Keatext works with different mediums / channels such as Social Media. Chat. Phone Calls etc.

Keatext's features include Feedback Surveys, Dashboard, and Voice Transcription. and Keatext support capabilities include Chat Support, Email Support, AI Powered, etc. also Keatext analytics capabilities include Custom Reports, and Analytics.

Reviews

"...Keatext is an AI-powered text analytics platform that synthesizes in seconds large volumes of feedback from multiple channels (such as open-survey questions, online reviews and social media posts) to produce actionable insights delivered on one comprehensive dashboard...." Peer review from Keatext

Keatext, Xola, Retently, Genesys Cloud, Oracle Advertising and Customer Experience (CX), etc., all belong to a category of solutions that help Customer Experience Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Keatext offers strong dashboard customization and AI-based recommendations. Customer feedback is easily understood and actionable.

Popular Business Setting

for Keatext

Top Industries

  • Management Consulting
  • Research
  • Retail

Popular in

  • Enterprise
  • Large Enterprise
  • Mid Market

Keatext is popular in Management Consulting, Research, and Retail and is widely used by Enterprise, Large Enterprise, and Mid Market.

Keatext Customer wins, Customer success stories, Case studies

How efficiently Does Keatext manage your Rating And Review Management?

How does Keatext facilitate Helpdesk Management?

What benefits does Keatext offer for Engaging On Social Media?

What makes Keatext ideal for Sending & Publishing Communications?

11 buyers and buying teams have used Cuspera to assess how well Keatext solved their Customer Experience Management needs. Cuspera uses 479 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Experience Management needs.

global spacecraft manufacturer - Manufacturing - Very Large

Keatext helped a global spacecraft manufacturer analyze employee feedback from 18,000 staff. The company needed to understand safety culture using open-ended survey responses. Keatext's text analytic...s platform quickly processed large volumes of unstructured data. Insights were delivered in 20 minutes instead of months. The HR team now uses Keatext to improve employee safety and communication.

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Lenovo - Consumer Electronics - Very Large

Keatext helped Lenovo analyze over 120,000 customer comments for 250+ products across 180+ markets. Lenovo used Keatext's AI-powered text analytics to automate feedback collection from global license...es. The platform unified feedback from multiple channels and provided deep sentiment and intent analysis. This improved licensee performance and made onboarding easier. Lenovo now delivers better product quality and customer experience worldwide.

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Unnamed logistics company - Transportation/Trucking/Railroad

Keatext integrated with Alchemer to help a logistics company automate survey data ingestion and build dashboards. The company sends thousands of surveys each quarter but struggled with Alchemer's lim...ited analytics and manual data exports. Keatext provided flexible dashboarding, sentiment analysis, and seamless integration, saving the team days of manual work. The customer saw major improvements in their customer insights program and praised Keatext's support and impact.

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Intelcom - Transportation/Trucking/Railroad - Large

Keatext helped Intelcom process 5000 daily CSAT survey responses using AI-based text analytics. Intelcom moved from manual, intuition-based VOC reports to a data-driven CX strategy. Keatext enabled f...ast, easy implementation and robust analytics, supporting operational KPIs and service-level agreements. Intelcom improved service center routing, validated SWOT analysis, and unified teams around customer insights. The platform drove digital transformation and operational efficiency in Intelcom's customer experience.

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Intelcom - Transportation/Trucking/Railroad - Large

Keatext helped Intelcom process 5000 daily CSAT survey responses. Intelcom moved from manual VOC reports to a data-driven customer experience strategy. Keatext's AI-based text analytics enabled fast,... scalable insights and improved operational efficiency. The platform's easy setup let Intelcom quickly overhaul their CX program. Intelcom now uses Keatext to drive decisions and support service-level agreements.

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Lenovo - Consumer Electronics - Very Large

Keatext helped Lenovo analyze over 120,000 customer comments for 250+ products across 180+ markets. Lenovo used Keatext's AI-powered analytics to automate feedback collection and gain deep insights i...nto licensee performance. The platform enabled multichannel analysis, sentiment detection, and advanced reporting. Lenovo improved onboarding for licensees and streamlined quality management. Keatext's automation replaced manual processes and provided actionable data for continuous product improvement.

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Introducing Keatext

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Peers used Keatext for rating and review management and helpdesk management

Keatext Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.53/5 ★

Read Reviews (35)
Custom Reports

4.82/5 ★

Read Reviews (71)
Analytics

4.77/5 ★

Read Reviews (106)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.53/5 ★

Read Reviews (35)
Custom Reports

4.82/5 ★

Read Reviews (71)
Analytics

4.77/5 ★

Read Reviews (106)

Software Failure Risk Guidance

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for Keatext

Overall Risk Meter

Low Medium High

Top Failure Risks for Keatext

Keatext Inc. News

Partnership

Keatext and QuestionPro Partner to Expand Conversational Analytics and Unify Insights - The Manila Times

Keatext and QuestionPro have partnered to enhance conversational analytics and unify insights.

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Partnership

Keatext and QuestionPro Partner to Expand Conversational Analytics and Unify Insights - Financial Post

Keatext partners with QuestionPro to enhance conversational analytics and integrate insights.

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Keatext Inc. Profile

Company Name

Keatext Inc.

Company Website

https://www.keatext.ai/en/

HQ Location

5605, avenue de Gaspe, suite 108 Montreal (Quebec) H2T 2A4

Employees

11-50

Social

Facebook Linkedin Twitter

Financials

PRIVATE