Keatext Overview
This is a summary of the comprehensive capabilities and benefits of Keatext based on over 479 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Keatext, Xola, Qualtrics XM Discover, Grasp, etc., all belong to a category of solutions that help Customer Experience Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Keatext is right for your needs? Our Cuspera AI engine can evaluate how Keatext fits your specific business needs, industry, and context. Get your personalized assessment report today.
Keatext supports business activities such as:
- Rating And Review Management
- Helpdesk Management
- Engaging On Social Media
- Scheduling Post To Social Media
- Sending & Publishing Communications
Keatext can help you with many business goals, such as Improve Digital And Social Presence, Enhance Customer Relationships, Improve Brand Engagement, and Increase Sales & Revenue. It can help manage these activities if you use Social Media Chat Phone Calls etc. for these needs. As a solution, Keatext's capabilities include Feedback Surveys, Dashboard, and Voice Transcription.
Keatext Management Consulting Vertical is its biggest customer base.
Reviews
"...All you have to do is give them raw input such as customer reviews, email replies, or social media posts, and what you get as output are customer sentiments organized by category...." How Artificial Intelligence May Benefit Your Company
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Keatext solved their Customer Experience Management needs. Cuspera uses 479 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Experience Management needs.
Business Priorities
Improve Digital And Social Presence and Enhance Customer Relationships are the most popular business priorities peers achieved using Keatext.
Use Cases
Peers recommend Rating And Review Management , Helpdesk Management , Engaging On Social Media , as the business use cases that they have been most satisfied while using Keatext.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Rating And Review Management with Social Media and Chat |
4.96/5 ★ |
"...All you have to do is give them raw input such as customer reviews, email replies, or social media posts, and what you get as output are customer sentiments organized by category...." How Artificial Intelligence May Benefit Your Company |
| Helpdesk Management with Phone Calls, E-Mail, Social Media and Mobile |
4.94/5 ★ |
"...Users can compare and contrast results across channels, from their website, call centers, stores, mobile app, social media or online review sites...." Peer review |
| Engaging On Social Media with Social Media and Chat |
4.93/5 ★ |
"...Keatext collects and synthesizes in seconds large volumes of unstructured feedback from multiple channels including online reviews, surveys, chat logs and social media posts to produce actionable insights delivered on one comprehensive custom dashboard...." AI-powered text analytics platform for feedback interpretation |
| PEER EXPERIENCES | |
|---|---|
| Rating And Review Management with Social Media and Chat |
4.96/5 ★ |
"...All you have to do is give them raw input such as customer reviews, email replies, or social media posts, and what you get as output are customer sentiments organized by category...." How Artificial Intelligence May Benefit Your Company |
|
| Helpdesk Management with Phone Calls, E-Mail, Social Media and Mobile |
4.94/5 ★ |
"...Users can compare and contrast results across channels, from their website, call centers, stores, mobile app, social media or online review sites...." Peer review |
|
| Engaging On Social Media with Social Media and Chat |
4.93/5 ★ |
"...Keatext collects and synthesizes in seconds large volumes of unstructured feedback from multiple channels including online reviews, surveys, chat logs and social media posts to produce actionable insights delivered on one comprehensive custom dashboard...." AI-powered text analytics platform for feedback interpretation |
|
13+ more Business Use Cases
Our AI advisor, Wyz, harnessed 479 insights from peers and experts to help you assess how these Keatext use cases fit your Customer Experience Management needs.
Popular Business Setting
for Keatext
Top Industries
- Management Consulting
- Research
- Retail
Popular in
- Enterprise
- Large Enterprise
- Mid Market
Peers used Keatext to Improve digital and social presence and Enhance customer relationships
Keatext Alternatives
Peer and Expert Opinion on Features
for Keatext
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Feedback surveys | Read Reviews (66) |
| Dashboard | Read Reviews (30) |
| Voice transcription | Read Reviews (14) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Feedback surveys | Read Reviews (66) |
| Dashboard | Read Reviews (30) |
| Voice transcription | Read Reviews (14) |
IT and Other Capabilities
for Keatext
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (36) |
| Data Import | Read Reviews (20) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (36) |
| Data Import | Read Reviews (20) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (21) |
| Email Support | Read Reviews (8) |
| 24/7 Support | Read Reviews (15) |
| Phone Support | Read Reviews (1) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (21) |
| Email Support | Read Reviews (8) |
| 24/7 Support | Read Reviews (15) |
| Phone Support | Read Reviews (1) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (35) |
| Custom Reports | Read Reviews (71) |
| Analytics | Read Reviews (106) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (35) |
| Custom Reports | Read Reviews (71) |
| Analytics | Read Reviews (106) |
Software Failure Risk Guidance
?for Keatext
Overall Risk Meter
Top Failure Risks for Keatext
Vendor Profile Details
Company Name
Keatext
Company Website
https://www.keatext.ai/en/HQ Location
5605, avenue de Gaspe, suite 108 Montreal (Quebec) H2T 2A4
Employees
11-50
Social
Financials
PRIVATE
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