Keatext Overview

Keatext addresses the challenge of fragmented customer feedback by consolidating reviews, surveys, and support tickets into a single platform. This AI-driven text analytics tool provides actionable insights, enabling businesses to enhance customer satisfaction. By unifying data from multiple feedback channels, Keatext allows marketing, customer experience, and HR teams to gain a comprehensive understanding of customer sentiments at every stage of their journey. A notable example is Intelcom, which utilized Keatext for its digital transformation, highlighting the platform's capability to drive impactful changes. This solution is tailored for businesses aiming to improve customer interactions through informed, data-backed decisions.

Use Cases

Customers recommend Rating And Review Management, Helpdesk Management, Engaging On Social Media, as the business use cases that they have been most satisfied with while using Keatext.

Other use cases:

  • Scheduling Post To Social Media
  • Sending & Publishing Communications
  • Customer Feedback Management
  • Engaging And Following Up
  • Market Research
  • Call Transcription
  • Knowledge Management
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Business Priorities

Improve Digital And Social Presence and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Keatext.

Other priorities:

  • Improve Brand Engagement
  • Increase Sales & Revenue
See all business priorities See less business priorities

Keatext Use-Cases and Business Priorities: Customer Satisfaction Data

Keatext works with different mediums / channels such as Social Media. Chat. Phone Calls etc.

Keatext's features include Feedback Surveys, Dashboard, and Voice Transcription. and Keatext support capabilities include Chat Support, Email Support, AI Powered, etc. also Keatext analytics capabilities include Custom Reports, and Analytics.

Reviews

"...Users can compare and contrast results across channels, from their website, call centers, stores, mobile app, social media or online review sites...." Peer review

Peer review evidence (same sources as the product rating summary)

"...Keatext is an AI-powered text analytics platform that synthesizes in seconds large volumes of feedback from multiple channels (such as open-survey questions, online reviews and social media posts) to produce actionable insights delivered on one comprehensive dashboard...." Peer review from Keatext
"...Users can compare and contrast results across channels, from their website, call centers, stores, mobile app, social media or online review sites...." Peer review
"...Keatext is an AI-powered text analytics platform that synthesizes in seconds large volumes of feedback from multiple channels (such as open-survey questions, online reviews and social media posts) to produce actionable insights delivered on one comprehensive dashboard...." Peer review from Keatext

Keatext, Xola, Retently, Genesys Cloud, Oracle Advertising and Customer Experience (CX), etc., all belong to a category of solutions that help Customer Experience Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Keatext offers strong dashboard customization and AI-based recommendations. Customer feedback is easily understood and actionable.

Popular Business Setting

for Keatext

Top Industries

  • Management Consulting
  • Research
  • Retail

Popular in

  • Enterprise
  • Large Enterprise
  • Mid Market

Keatext is popular in Management Consulting, Research, and Retail and is widely used by Enterprise, Large Enterprise, and Mid Market.

Keatext Customer wins, Customer success stories, Case studies

What benefits does Keatext offer for Rating And Review Management?

What benefits does Keatext offer for Helpdesk Management?

How efficiently Does Keatext manage your Engaging On Social Media?

What benefits does Keatext offer for Sending & Publishing Communications?

11 buyers and buying teams have used Cuspera to assess how well Keatext solved their Customer Experience Management needs. Cuspera uses 479 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Experience Management needs.

A global spacecraft manufacturer - Manufacturing - Very Large

Keatext's text analytics platform helped a global spacecraft manufacturer analyze employee safety survey data from over 18,000 staff. The company needed to quickly understand open-ended feedback abou...t safety culture. Keatext enabled rapid, actionable insights in just 20 minutes, replacing months of manual review. The HR team now uses Keatext to process feedback across departments, improving safety and communication. The platform's speed and ease of use impressed both technical and non-technical staff.

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Breckenridge Grand Vacations - Hospitality - Large

Keatext's text analytics helped Breckenridge Grand Vacations improve customer experience. The team used sentiment analysis to spot friction points and quickly update cancellation policies. They combi...ned Keatext with their customer management tools to remove information silos. Custom dashboards let them track trends and measure satisfaction in real time. Staff saw a rise in customer happiness after making changes based on feedback.

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Bombardier Recreational Products (BRP) - Consumer Goods - Large

Keatext helped Bombardier Recreational Products (BRP) turn 10 years of unstructured product feedback into actionable insights. BRP faced challenges with siloed feedback, multilingual sentiment analys...is, and manual processes. Keatext's text analytics platform aggregated data from multiple channels and provided sentiment scores. The solution enabled BRP to act quickly on customer needs and foster a customer-centric culture. Implementation was seamless, requiring only a simple login setup.

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Sampler - Marketing And Advertising - Medium

Keatext helps Sampler cut review analysis time by 98%. Sampler uses Keatext's AI tool to analyze thousands of consumer reviews in minutes, not hours. Account managers quickly find key topics and cust...omer sentiment for client reports. Custom dashboards show top comments, topics, and trends. This fast insight helps Sampler deliver more value to clients and improve product engagement.

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COOLA - Consumer Goods - Medium

Keatext helped COOLA boost their customer satisfaction score by 5 points using Zendesk integration. COOLA used Keatext to analyze support tickets in real time and gain insights into customer sentimen...t. This led to a 40% increase in website conversion rates during their busiest season. Keatext's AI-powered analytics provided actionable recommendations and trend detection. COOLA now uses customer feedback to improve service and drive business growth.

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CustomerCount - Hospitality

Keatext helps CustomerCount analyze unstructured customer feedback. CustomerCount uses Keatext to improve Net Promoter Score analysis and sentiment tracking. The integration lets hospitality brands a...nd call centers turn survey and review data into actionable insights. Customers see real-time results and better reporting. Keatext's machine learning makes the process faster and easier for CustomerCount clients.

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Introducing Keatext

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Peers used Keatext for rating and review management and helpdesk management

Keatext Competitors

Keatext Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.53/5 ★

Read Reviews (35)
Custom Reports

4.82/5 ★

Read Reviews (71)
Analytics

4.77/5 ★

Read Reviews (106)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.53/5 ★

Read Reviews (35)
Custom Reports

4.82/5 ★

Read Reviews (71)
Analytics

4.77/5 ★

Read Reviews (106)

Software Failure Risk Guidance

?

for Keatext

Overall Risk Meter

Low Medium High

Top Failure Risks for Keatext

Keatext Inc. News

Partnership

Keatext and QuestionPro Partner to Expand Conversational Analytics and Unify Insights - The Manila Times

Keatext and QuestionPro have partnered to enhance conversational analytics and unify insights.

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Partnership

Keatext and QuestionPro Partner to Expand Conversational Analytics and Unify Insights - Financial Post

Keatext partners with QuestionPro to enhance conversational analytics and integrate insights.

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Keatext Inc. Profile

Company Name

Keatext Inc.

Company Website

https://www.keatext.ai/en/

HQ Location

5605, avenue de Gaspe, suite 108 Montreal (Quebec) H2T 2A4

Employees

11-50

Social

Facebook Linkedin Twitter

Financials

PRIVATE